Development Manager Jobs

Relate Mid & East Surrey, the leading provider of relationship support services across the region, is seeking an Operations and Services Manager who can run operations for an organisation that supports the local community with their relationships.

Healthy relationships between family members, partners, friends and colleagues are paramount to our wellbeing. Relate is here to develop and support relationships particularly by helping families, couples, individuals and young people make their relationships work better through counselling or mediation.

We are a thriving and successful charity with two centres, a charity shop and we operate within three local schools.

As part of the national federation of Relate, we are an independent local charity with a turnover of around £325k and deliver around 5000 hours of high-quality counselling per year. We offer face-to-face services as well as online webcam counselling services. Over the years we have established an exemplary team of supportive and conscientious individuals, made up of 2 clinical supervisors, 20 counsellors, 1 mediator, 9 Receptionists, 3 office staff and management and 4 volunteers.

We’re looking for an Operations and Services Manager who is passionate about supporting effective, high-quality service delivery within a charitable organisation. This is a senior role within our organisation so you will have a strong background in administrative and operational management, with experience in a client-focused environment. Your approach will be hands-on, and you’ll bring a positive attitude to overseeing day-to-day operations and managing a dedicated team of support staff and a small pool of reception volunteers.

We expect candidates to demonstrate an understanding of the kind of services Relate provides and a passion and commitment to our social purpose.

This is a part-time role for 25 hours per week, working across both our Epsom and Reigate centres, and some home working.

Salary £22,857 -  £25,000 per annum, depending on skills on experience (based on a full-time salary of £32,000 - £35,000)

This post is subject to a Standard DBS (Disclosure & Barring Service) Check.

Interviews will be conducted on a rolling basis and the role will be closed when we have successfully recruited.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a Filming and Events Manager to join us on a full-time, permanent basis.

The Benefits

• Salary of £34,000 - £39,187 per annum, depending on experience
• 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is an exciting opportunity for an passionate individual with knowledge of filming best practices and trends to join our vibrant organisation and bring London’s most iconic parks to life on screen!

Working with us means you’ll be right in the heart of the action, collaborating with film crews, event organisers, and our brilliant park teams to deliver unforgettable experiences.

What’s more, you’ll have the freedom to use your passion for the arts to build exciting partnerships and craft moments that bring The Royal Parks’ stunning scenery to the world.

So, if you want to play a pivotal role in balancing commercial success with conservation, ensuring that our parks continue to be magical places for everyone to enjoy, then apply today!

The Role

As our Filming and Events Manager, you will manage filming and photography activities across our parks and green spaces.

Overseeing the filming office, you will handle inquiries, contracts and permits, whilst managing logistics and liaising with production teams and local stakeholders to ensure compliance with park regulations.

Ensuring high standards and effective project co-ordination, you will draft legal agreements, oversee unit base applications and, when needed, manage events to maintain a balanced use of park spaces.

Additionally, you will:

• Collaborate with the Communications, Marketing, and Engagement team to attract new filming opportunities
• Recommend and monitor fee structures, track revenue and support the Head of Events & Filming in achieving income targets
• Assess applications for health and safety
• Liaise with relevant authorities to ensure safe, organised filming activities

About You

To be considered as a Filming and Events Manager, you will need:

• Working knowledge of filming best practices and trends
• The ability to identify the complexities of holding filming shoots in The Royal Parks and consequently ensure standards are upheld during shoots
• Strong commercial acumen
• Effective communication, mediation and stakeholder engagement skills
• Excellent attention to detail and organisational skills

Due to the nature of the role, there will be some weekend and evening work required.

Other organisations may call this role Senior Film and Events Co-ordinator, Location and Events Manager, Events and Location Manager, Senior Events and Filming Co-ordinator, Parks Events Manager, or Location Management Lead.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as a Filming and Events Manager, please apply via the button shown. Successful candidates will be appointed on merit.

INS has 30 years experience supporting adults with neurological conditions and their carers. A dynamic and ambitious Operations Lead will join our multi-disciplinary team to provide and effective service and deliver our strategic aims.

The Operations Lead will work closely with the Chief Executive and have particular responsibility for; administration, finance, property, IT and data managment, human resources.

You will be responsible for line managing the non-clinical members of our team.

You will work with CEO to develop our volunteering and property strategies.

The job offers a suitably experience candidate an opportunity to build and develop skills within managment in a small, innovative and well-established charity.

My client, a leading national Charity brand now has a fantastic career opportunity for an experienced Reward Manager to join their team on a permanent basis.

Please note; this role offers hybrid working, including weekly visibility at the north Essex office and occasional travel to other sites, primarily across the East of England. 

This newly created role of Reward Manager will manage the continuing development of the Charity’s reward strategy and proposition. Maintaining a robust approach to governance and stakeholder management, you will play an integral part in educating the People Directorate and Senior Leadership Teams in the application of the Reward Strategy.

This is a fantastic opportunity for an experienced Reward Manager, or possibly a dynamic, capable and ambitious Reward Analyst who is primed and ready for their next career step, to join an amazing organisation national Charity.

As Reward Manager you will:

· Manage the ongoing development and implementation of an integrated, competitive, affordable and robust Reward Strategy.

· Provide expert advice and guidance to the business on all elements of reward.

· Critically review current Reward policies and practices and proactively recommend new and innovative solutions.

· Manage the introduction of any new employee benefits from inception to implementation.

· Work closely with benefit providers, agents and advisers.

· Provide statutory, regular and ad-hoc reports as required.

To be considered you will require:

· Proven experience in a similar Reward role with knowledge of reward and benefits work, related legislation, governance and practice

· Experience of contributing to the development of reward related policies and managing reward projects

· A sound knowledge of all aspects of reward including role evaluation and benchmarking, short and long-term incentives, cash and benefits.

· High levels of numeracy with advanced Excel skills including the ability to analyse complex data and extract appropriate information.

· Demonstrable experience of pay modelling and costing of proposals

· The ability to work in a complex environment and adapt to different audiences, influencing a range of stakeholders where appropriate.

· The ability to produce concise well-written papers, reports and policies.

JOB PURPOSE

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.

Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees. 

You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.

The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.

We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBILITIES

• Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
• Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
• Develop, implement, and maintain Supporter Care Policies and Guidelines.
• Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
• Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
• Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
• Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
• Work closely with Communications in responding to reputational or issues-based queries.
• Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
• Champion Supporter Care best practices across the organisation.
• Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
• Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
• Share supporter feedback with the wider team to promote a supporter focussed organisation.
• Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
• Lead and/or support on in-person and online events to deepen supporter care as required.
• Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
• Provide colleagues with Supporter Care training and resources.
• Support the Senior Database Manager with annual planning and budgeting.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Experience of managing or working with a fulfilment agency to deliver excellent customer service.
• Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
• Experience using Salesforce or similar CRM products/fundraising databases.

 Essential Skills/Knowledge

• Ability to prioritise multiple tasks within a collaborative team environment.
• Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
• Strong written and verbal communication and interpersonal skills.
• Demonstrates patience, empathy, and understanding.
• Attention to detail.
• An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
• Proficient in Microsoft Office Suite.

Desirable Skills/Experience  

• Experience of or interest in the charity sector, in particular humanitarian response/international development.
• Line management.
• Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 9am, Monday 2nd December 2024

Interviews date: Week commencing 9th December 2024

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency

The Talent Set are delighted to be working with Ellenor to find their Lottery Manager. This role is 0.8 FTE. 

The charity offers a flexible working environment, with hybrid working 1-2 days per week from their office in Gravesend.

The person in this role will strategically lead the Hospice lottery to maximise income through developing new approaches and increasing its profile whilst ensuing full Gambling Commission compliance. The role of the Lottery Manager is twofold – working with agencies and spotting promotional opportunities to acquire and recruit new players, whilst cherishing and valuing those we already have by thanking them and keeping them informed of the difference their support makes.

Key Responsibilities:

• Develop and implement a strategy to ensure long term and sustainable growth of lottery income with support from the Head of Individual Giving.

• Working towards agreed KPIs and income targets for the lottery, by increasing membership and reducing attrition.

• To possess up-to-date and thorough operational familiarity with the Lottery Conditions and Codes of Practice outlined by the Gambling Commission (Gambling Act 2005) and to ensure adherence to these regulations in all work activities.

• To manage the lottery income and expenditure budgets, ensuring all activity meets income targets and expenditure remain on budget. 

• Develop our digital presence (website, social media, etc.) to source new acquisition and increase our local community’s awareness of the lottery.

• Be the main contact for the relationship with our canvassing companies, taking responsibility for the recruitment and training canvassers for the lottery, and for ensuring that our 3rd party providers deliver their KPIs in terms of recruitment numbers and attrition levels. 

• Be the ‘go to’ person for all lottery fundraising related matters from across the organisation.

• Work closely with the marketing team to contribute to the development of campaigns to increase lottery membership and income.

• Work closely with the Supporter Care team to ensure all lottery communications reflect our brand values and that weekly reports are completed to help the delivery of stewardship plans.

• Work closely with our Retail outlets both in terms of venues for potential members, and to ensure our lottery is promoted to all customers and supporters.

• Deliver the stewardship plan for our lottery players, from the point of sign up, spotting opportunities to retain and develop them further maximising the lifetime value of every supporter.

• Ensure that all communication with lottery supporters is captured through the Fundraising database CRM System (donorflex).

Person Specification: 

• Proven, long term track record of delivering successful income generation campaigns and activity in a business or charity – ideally relating to charity lotteries.

• Experience in a target driven environment like fundraising or sales. 

• Experience of working with marketing teams and other departments to support objective delivery.

• High level of specialist knowledge and experience in lottery income generating role. (Desirable)

• Strong analytical skills including evidence of data analysis and strategic planning; performance indicator tracking; finance and budget management.

• An understanding of the charity sector or Hospice Care.

• Excellent interpersonal skills and the ability to communicate effectively and passionately – in person, by telephone and in writing.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Youth Programmes Manager

Join Brighter Futures Together as our Youth Programmes Manager to empower and support young people’s wellbeing and development.

Position: Youth Programmes Manager

Salary: £13,614 per annum (£32,000 FTE)

Location: Marlow and surrounding areas

Hours: Part-Time, 17 hours per week, fixed term for two years

Closing Date: Thursday, 5th December 2024

Interview: Monday 9 December 2024

About the Role:

This is an exciting opportunity to lead and develop innovative programmes that improve young people’s mental health and wellbeing. As Youth Programmes Manager, you will create safe and engaging environments for young people aged 11-18 by delivering centre-based and outreach activities. You’ll lead a small team, manage budgets, and develop strong relationships with young people and their families. Your work will involve operational delivery, community engagement, and creating impactful programmes that meet the needs of young people in Marlow.

Key Responsibilities:

· Design and deliver youth programmes that boost mental health and personal development

· Oversee youth sessions, ensuring safe and inclusive environments

· Build partnerships with local organisations and stakeholders

· Lead a small team of staff and volunteers, providing support and supervision

· Manage budgets, monitor outcomes, and report on programme impact

About You:

We are seeking a passionate and experienced youth practitioner with a strong understanding of youth development principles. You’ll have experience in programme management, community engagement, and supporting young people from diverse backgrounds. A commitment to empowering young people and fostering their voices is essential, as is the ability to work flexible hours, including evenings and weekends.

Key Skills & Experience:

· Experience of face-to-face youth or community work

· Proven track record in project management and budget oversight

· Strong organisational, communication, and people management skills

· Knowledge of safeguarding and issues affecting young people

Although not essential, JNC-qualified Youth Worker or equivalent practical experience is desirable

About the Organisation:

Brighter Futures Together is a not-for-profit organisation dedicated to boosting young people’s mental health and wellbeing. Based in Marlow, we deliver innovative projects and provide training and consultancy to the youth sector. Our work is driven by a commitment to creating brighter days for children and young people, filled with empathy, opportunity, and hope.

Other Roles You May Have Experience Of Could Include: Youth Worker, Community Programmes Manager, Youth Engagement Officer, Project Manager – Youth Services, Outreach Worker, #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Position: Digital Services Product Manager
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with the flexibility to work remotely
Salary: £43,342* per annum plus excellent benefits 
Salary Band and Job Family: Band 3, Profession / Technical

*You will start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

We’re looking for a passionate and dedicated product manager to lead the strategic development of our digital services products. 

Our digital services provide support and information to thousands of people living with multiple sclerosis (MS). You’ll be joining us at an exciting stage of our digital programme as we transform the way we engage with people affected by MS. 

You’ll play a pivotal role in driving evolution and improvement. This will include working with our existing products including our forum, webchat, symptom management tools and logged-in area of our website.

But you’ll also be leading efforts to conceptualise, design, build and implement new digital products that cater to the ever-evolving needs of our community.

We’re looking for the successful candidate to have proven experience in areas such as:

• Using a clearly defined digital project management methodology.

• Developing and executing product strategies and roadmaps.

• Overseeing the product development lifecycle. 

• Maintaining the highest quality, compliance and accessibility standards. 

• Collaborative working with cross-organisational stakeholders 

You’ll have meticulous planning skills, be results and delivery focussed and bring a creative energy that nurtures innovation in those around you. 

This is a fantastic opportunity to be part of a supportive and vibrant team who are dedicated to making a difference for people with MS.

Closing date for applications: 9:00 on Monday 9 December 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Philanthropy Manager - Crisis - £45,727 - London

Ready to transform lives and tackle homelessness through powerful philanthropic fundraising? Crisis is seeking an exceptional Philanthropy Manager to drive vital funding that changes futures.

Location: London

Salary: £45,727

Contract: 6-month contract

Working Pattern: Full-time, hybrid working (prepared for one day a week in the office)

About Crisis: We're a leading national charity dedicated to ending homelessness. Your role will directly contribute to our mission of supporting people out of homelessness and creating lasting change.

We know that 6 months can be too short to build long term relationships, that's why we want you to put together some interesting projects and strategies. Get in touch with your friendly neighbourhood recruiter Frederick Hillinger for more details on this bit.

As our Philanthropy Manager, you'll:

• Build relationships with high-value donors
• Secure five and six-figure philanthropic gifts
• Manage a dynamic prospect pipeline
• Create compelling funding proposals
• Support peer-to-peer giving initiatives
• Collaborate across teams to identify funding opportunities

What you'll bring:

• Outstanding relationship management skills
• Excellent written and verbal communication
• Creative approach to donor engagement
• Project management expertise
• Digital marketing understanding
• Passion for social change

We offer:

• Flexible working arrangements
• Supportive, inclusive work environment
• Opportunity to make a genuine difference
• Professional development opportunities
• Time off in lieu for evening/weekend events

Our culture: We embed our values of equality, social inclusion, and putting our members at the heart of everything we do. You'll work in a collaborative environment that's committed to ending homelessness.

Career development: We invest in our people, offering ongoing training and clear progression paths within our fundraising teams.

What makes this role special? You'll directly contribute to transforming lives, helping people move away from homelessness and create a better future.

Want to be part of creating lasting social change? Join our team and help end homelessness, one connection at a time.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Some travel in London and within UK

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Within the Chief Executive’s Office, the UK Advocacy and Health Intelligence Department are focused on creating lasting change. We identify creative policy solutions in response to the challenges people with arthritis face. We influence decision-makers across the UK by developing evidence and through stakeholder engagement, public affairs activity and by campaigning alongside people with arthritis. We have expertise across health and care services, public health, and employment policy. We also work in collaboration to influence medical research and data policy and play an active role in several cross-sector groups. We’re looking for a Policy Manager who will make a difference to health and social care policy for people with arthritis.  

About the role

The purpose of this role is to lead on projects across our policy priority areas, commissioning research, developing policy positions, and producing reports and consultation responses. There will also be opportunity for line-management within the team.

This role will cover a broad range of issues across one of our strategic goals – prevention and diagnosis; access to treatment; and living well with arthritis. Our approach considers the needs of people of all ages who have arthritis.

The Policy Manager will also contribute to the wider work of the team, working closely with colleagues in the Nations Teams, the Research Directorate and the wider charity, including by representing us on cross-sector policy groups, drafting briefings, and participating in events and conferences.

We’ll give you autonomy, variety and challenge with opportunities to lead projects and to work with inspirational campaigners and meet senior Government and NHS stakeholders. We’re a supportive team who will value your well-being and professional development.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Understanding of current policy issues relevant to people with long-term conditions or disability, including healthcare policy.
• Recent experience of influencing policy gained from work within a policy team.
• An ability to think creatively and communicate effectively.
• An enthusiastic, adaptive and flexible approach.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Job Summary
Return Fundraising is looking for an experienced Data Manager to lead the team responsible for overseeing all data services within the business. In this role, you will ensure that data is collected, stored, processed, and reported accurately and efficiently to support exceptional telephone fundraising.

The Data Manager plays a critical role in data compliance, processing, and analysing client data. During campaigns, the team produces exports to clients and third party suppliers, including payment processors and fulfilment houses, and supports the fundraising team to improve the fundraising results using data analysis and segmentation.

You’ll need to be experienced in data management, proficient with databases and Excel, and it would be advantageous to have familiarity with reporting tools and processing software.

Our preference is a hybrid role, working from home with 2 days a week in our London office, however consideration will be given to candidates who live further afield and are looking for a fully remote based position.

Consideration will also be given to a part time role of pro rata 32 hours per week over four days.

Return Fundraising

We were founded in 2015 by former charity employees, and today, we’re proud to be one of the UK’s largest telephone fundraising agencies.

Our team of specialised career fundraisers deliver sector-leading results, and we provide insight, strategy and tailored support to maximise the impact of our charity client’s campaigns.

Main Responsibilities

Data Processing

• Oversee data processing, ensuring data integrity, storage, and secure transfer practices align with industry standards.
• Manage data formatting, ensuring data is accurately prepared and uploaded for clients, suppliers, and our dialer system.
• Implement and maintain rigorous data quality checks, guaranteeing accuracy, completeness, and consistency across all data records.
• Ensure adherence to data handling best practices.

Compliance

• Oversight of data protection and GDPR / DPA2018 practices across the business, with the support of the Director of Data & Operations.
• Understanding of the Fundraising Regulator’s Code of Practice and making sure that day-to-day practices meet our high standards.

Analysis

• Analyse current and historic fundraising data to provide clear segmentation strategies which improve campaign effectiveness.
• Develop and monitor SQL-based dialling rules, adjusting based on performance metrics.
• Produce insightful reports for internal stakeholders, assisting in data-informed decision-making and operational improvements.

People Management

• Manage, develop, and support the Data Assistant, conducting regular performance reviews and one-on-ones.
• Provide training and guidance on data protection, data handling, and operational standards, promoting continuous learning and growth within the team.

Administration

• Maintain comprehensive data logs and prepare up-to-date process documentation.
• Identify and implement process improvements to streamline data operations and support overall business objectives.

Skills

Essential

• High-level proficiency in Excel and experience with structured data schemas.
• Proficient in data segmentation and analysis
• Understanding of data protection best practices
• Understanding and application of basic SQL
• Ability to thrive under pressure, manage conflicting priorities, and take ownership of responsibilities.
• Adaptable and positive approach to change.

Desirable

• Experience working with databases and project management.
• Understanding of fundraising and/or telemarketing sectors.
• Familiarity with reading dialler reports and making informed operational adjustments.
• Knowledge of the Fundraising Regulator’s Code of Practice.
• Experience with APIs and/or automation software such as Zapier.
• Line management experience, including training and development.

Travel

Occasional travel within London and the UK may be required for client meetings, conferences, and training events.

Offer

• Annual salary of £37,000 to £40,000 depending on experience and location
• Full time permanent contract of 37.5 hours per week Monday to Friday,
• Consideration will be given to a 32 hour week over Monday to Thursday, with a pro rata salary
• Hybrid working with flexible working from home and office days
• Consideration will be given to a fully remote position with a salary adjustment
• 25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days after five years of service
• Laptop, plus home working equipment including chair, desk and monitor
• Pension contribution of 3%
• A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers
• Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects

Your new company
A well established, dynamic, innovative, and forward-thinking consultancy that has a rich history and proven track record specialising in turning construction dreams into reality. They have vast experience of providing a full range of design, engineering and consultancy services to the built environment across a variety of sectors and pride themselves on delivering exceptional results. As a leading Top 50 consultancy, they offer exposure to top-tier professionals and innovation, including dedication to creating a positive work environment to support personal career goals, including acknowledgement by 'our Investors in People' accreditation since 1995. They promote a merit-based system, allowing individuals to reach their potential without limitations and promote a balanced work-life culture.

Your new role
Prepare Specifications, Employers Requirements/design briefs, and preliminary documents.Prepare tender documentation, analyse tender returns, and report on tenders.Compile Building Contracts and Development Agreements.Assist with Contract Administration, including quality control site inspections and reporting.Chair meetings and prepare minutes and records.Undertake interim valuation procedures and agree on Final Accounts, including assessing Extensions of Time and Loss and Expense Claims.Conduct end-of-defects inspections and reporting.Perform other duties related to Project Management and Employer's Agent roles.

What you'll need to succeed Degree in Building Surveying or Project Management or equivalent.Professional Development: Working towards chartership status with RICS or equivalent.Personal Attributes: Enthusiastic, proactive, flexible, and adaptive.Leadership: Demonstrate strong leadership qualities.Team Player: Work effectively within a team.
Self-Motivated: Show initiative and drive.
Ambitious: Desire to progress within the organisation.
Management: Ability to meet deadlines and prioritise workload.

What you'll get in returnFlexible working policy.Annual leave options: sell, buy, and carry-over.Health Insurance: Health Shield cash plan.Long service award.Incentive scheme.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Rachel Knight on 07488 312618 now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Procurement ManagerDuration: 3 months +Hourly rate: £20-£25
Location: Central London, nearest station: Marylebone or EustonHybrid working: 3 days remote, 2 days work from Central London Office
Your new roleRecruiting a highly skilled and experienced End-to-End Procurement Manager to join a regulator based in London. The successful candidate will be responsible for managing the entire procurement process, with a particular emphasis on tendering and contract management. This role requires a deep understanding of the Procurement Act and public sector procurement legislation.

Duties include:

• Develop and implement procurement strategies that align with organisational goals and regulatory requirements.
• Lead the tendering process, including the preparation of tender documents, evaluation of bids, and selection of suppliers.
• Negotiate and manage contracts, ensuring compliance with the Procurement Act and other relevant public sector procurement legislation.
• Conduct market analysis to identify potential suppliers and assess their capabilities.
• Collaborate with internal stakeholders to understand their procurement needs and provide expert advice on tendering and contract management.
• Monitor and evaluate supplier performance, ensuring adherence to contract terms and conditions.
• Prepare and present procurement reports to senior management.

What you'll need to succeed

• Extensive experience in end-to-end procurement within the public sector, with a strong focus on tendering and contract management.
• In-depth knowledge of the Procurement Act and public sector procurement legislation.
• Strong negotiation and contract management skills.
• Excellent analytical and problem-solving abilities.
• Proven ability to manage multiple projects and meet deadlines.

Personal Attributes:

• Detail-oriented with a strong focus on accuracy and compliance.
• Proactive and able to work independently as well as part of a team.
• Strong leadership skills with the ability to motivate and develop team members.
• Committed to continuous professional development and staying updated with industry trends.

What you need to do now
Applications will be reviewed on a rolling basis. This is an immediate start temporary position. Candidates must be available immediately or have a notice period of no more than one week. Due to the high volume of applications, we will only contact candidates who meet the relevant experience criteria. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role Title: Temporary Operations Manager (Maternity Cover)
Salary: £41,463.70 FTE per year (pro-rata to 4 days per week)
Contract length: 12 months (fixed term) March 2025 to March 2026
Location: Hoxton, London UK

Deadline for applications: Sunday 19th January 2025
Shortlisting / Interviews: second half of January 2025
Start Date: March 2025

Counterpoints Arts is a leading national organisation working at the intersection of arts, migration and social change. For 12 years, Counterpoints Arts has been at the vanguard of cultural commissioning and practice, supporting and producing the arts by and about migrants and refugees, ensuring that their contributions are recognized and welcomed within British arts, history and culture.

The range of Counterpoints Arts’ work has grown considerably since it was founded in 2012 and we are now seeking someone to lead on Operations Management whilst our current Operations Manager is on maternity leave. This role is key to ensuring the smooth running of our charity’s operations, including overseeing day-to-day administrative, financial, and HR functions. The successful candidate will be highly organised, proactive, and have a strong background in charity operations or a similar role within the nonprofit sector. We are particularly interested in recruiting someone whose values align with the charity's mission and overall team culture.

Counterpoints Arts aims to attract and retain talented people from all backgrounds to its team. We particularly welcome applications from those who have been historically excluded from the cultural sector, including people with lived experience of displacement, people of colour and other ethnic global majoraties, people who identify as LGBTQ+, disabled people and people from a working class background.

Other details:

• Good employee benefits, including flexible working, access to an EAP programme, individual wellbeing budget, 28 days leave including bank holidays (pro-rata) and a dedicated training budget

Responsibilities:

Overall, the role involves ensuring smooth daily operations and charity compliance, managing office administration, supporting team productivity and wellbeing, and liaising with external stakeholders and suppliers.

Finance and Fundraising:

• Ensure financial compliance and oversee bookkeeping, invoicing, and grant payments.

• Support budgeting, financial reporting, and planning with the Director.

• Monitor charity management accounts, project income, and expenditure.

• Manage year-end accounts, filing with the Charity Commission, and Company House.

• Write funding applications and reports, maintain funder relationships, and ensure grant reporting deadlines are met.

• Ensure provisional figures are submitted to various funders and entities

• Write narrative report to go alongside financial report for year end accounts

Board and Senior Management Team:

• Support the Director in preparing Board papers

• Support SMT meetings and assist the Board with reminders and actions

• Update the Risk Register every 6 months according to updates agreed at Board meetings

​HR and Policy:

• Lead on HR activities, annual leave, TOIL, pensions, and contract administration.

• Oversee payroll, recruitment, staff wellbeing, and compliance with employment law.

• Manage temporary staff and freelancers, and update HR policies as needed.

• Lead on the annual team training programme and supporting team with individual

  training ambitions

• Support all staff with wellbeing needs and help address issues with individual wellbeing.

• Organise team training, away days, and foster a positive team culture.

• Ensure staff adherence to policies (e.g., annual leave, sickness, TOIL) and promote

  inclusive work practices.

• Support with Risk Assessments and Safeguarding assessments and help respond to safeguarding concerns or incidents

• Support with Activity Planning

• Support with any placements/internships

• Organise annual DBS checks for all staff

IT:

• Manage all IT systems used by the team of staff and freelancers, including Slack and Google Workspace.

• Oversee CA website management including updates and resolving issues as needed with the web developers

• Communicate any server or IT issues promptly with the team

• Encourage best practice for cyber security to all team members and work with staff to resolve any cyber security issues that arise Compliance and Governance:

• Ensure legal and regulatory compliance, including Charity Law, Data Protection, Health & Safety and Employment Law, and support implementation of relevant policy with the Board and Senior Management Team.

Office Management:

• Manage office logistics, filing, GDPR compliance, and health and safety.

• Ensure safeguarding protocols are in place, reporting issues to the landlord/Building Manager as needed

• Manage insurance renewal and any issues with insurance throughout the year, including

  additional insurance premiums / cover and any claims

Required Experience:

• Proven experience in an operations or administrative management role within a charity, arts, or non-profit organisation.

• Strong financial literacy and experience managing budgets.

• Excellent attention to detail: Highly organised with a focus on accuracy, best practice and compliance.

• Knowledge of HR processes, including recruitment, payroll, and fostering positive work culture

• Ability to handle sensitive and confidential staff and organisational information

• Excellent organisational and project/task management skills.

• Strong written and verbal communication skills.

• Highly literate in IT: experienced with Word, Excel, Google Workspace, Slack, and other organisational software.

• Proactive and adaptable: able to take initiative, prioritise tasks, and adapt quickly to changing circumstances.

• Collaborative with excellent interpersonal skills, capable of working with a range of colleagues, stakeholders, suppliers and partners across the sector.

• Passionate about organisational planning and supporting teams to operate at their best.

Desirable Experience includes:

• Lived experience of displacement

• An interest in/passion for arts and migration

Values and Beliefs underpinning our work

Our work is organised around a set of core values and beliefs that guide our work and inform our decisions.

Our working culture, created through the interactions of our staff, volunteers, trustees, artists, partners and wider network, is based around the principles of mutual respect, collaboration, trust, care, generosity, transparency, accountability and deep commitment to our work.

We are dedicated to ensuring fairness and equity for all staff, regardless of their position, gender, age, race, religion, or background.

How To Apply

Please note that applicants must have a current legal right to work in the UK (this job does not qualify for the UK Skilled Worker Visa).

Please send the following documents to us by email with ‘Operations Manager (maternity cover)’ as the subject, by Sunday 19th January 2025:

• An up-to-date, comprehensive CV

• Covering letter (max one page) outlining how you meet the role and person specification criteria

• A completed Equality Diversity Form. Please download, complete and attach to your application form.

  We encourage applicants to apply even if you don’t feel like you meet every criteria, and please contact us if you have any questions or would like to arrange an informal chat about the role.

  We will review all applications and hold interviews in the second half of January 2025 with the successful candidate starting in March 2025.