Delivery Jobs

The HAF Project Manager is the strategic lead for the HAF programme. You will manage a budget of over £800,000, make commissioning decisions, and ensure strong due diligence processes and quality control. You will collaborate with HAF provider organisations from the voluntary and community sectors, ensuring high-quality delivery. Additionally, you will work closely with YCF colleagues to communicate the impact of HAF, represent YCF in senior spaces, and assist in reporting to YCF’s Board of Trustees.

Working closely with Camden’s Children’s Commissioning team and YCF’s CEO you will ensure that each HAF programme in Camden offers participating children and young people a diverse and enjoyable range of activities provided by respected organisations, operating at the highest levels of safety, quality, and in alignment with the Department for Education’s funding requirements. You will report to YCF’s CEO and to Camden Council on the programme’s delivery and impact, and will lead on all reporting.

This is a fantastic opportunity for someone with experience or interest in cross-sector partnership work, with programme management experience, and a drive to make a difference in the lives of children and young people. The role requires self-awareness, the ability to learn quickly, and a willingness to pitch in with the wider work of YCF, as we are a small team with limited resources.

This varied and impactful role offers incredible development opportunities for someone with strong organisational, numeracy, and stakeholder management skills, as well as a passion for improving the lives of Camden’s children and young people. Flexibility, quick learning and a collaborative attitude will be key to success in this role. YCF will provide training and support to help you thrive as you step into the role, and you will be supported by YCF’s CEO and the Head of Partnerships and Grants.

We are ideally looking for a candidate who brings experience in: budgeting and budget management, commissioning/ grantmaking, due diligence processes, impact reporting, stakeholder management and strategic leadership. 

Person Specification:

Please note, the person specification outlines our ideally sought experience. However, if you meet some of the essential criteria but are confident in your ability to learn quickly in post or bring adjacent experience (and can demonstrate at interview), please do apply.

The successful candidate will be able to demonstrate the following experience:

Essential:

• Proven project coordination/management skills including ability to liaise with a complex range of stakeholders – and exceptional time management and organisational skills
• Strong and proven skills using excel, managing complex budgets
• Experience of effective partnership building and stakeholder collaboration, with good communication skills and ability to get along with people
• Ability to plan and prioritise own workload, and self manage in a busy environment with competing demands
• An appreciation of Camden and its voluntary sector
• Degree-level educated (or equivalent experience)– with 5 GCSE level (A*-C) to include English and Maths

Location: Camden office (at least 3 days a week), with some hybrid working, and travel around Camden, especially in delivery periods

Reporting to: YCF’s CEO

Hours: 37.5h pw (with occasional out of hours visits – and some working over Spring, Summer and Winter school holidays)

Start date: ASAP (ideally by March 2025)

Contract type: 12 month fixed term contract (until end of March 2026) – with a possibility of extension, depending on DfE decisions

Oxford Hospitals Charity is helping to transform care in your local hospitals. As the Legacy and In Memory Fundraising Officer, you will play a vital role in our friendly fundraising team, delivering vital funding for patients and staff in Oxfordshire's hospitals.

Bringing your skills in customer engagement and project admin, you will be responsible for the day to day delivery of our legacy and in memory fundraising programme; connecting with supporters and donors to create and deliver meaningful and engaging donor journeys for them.

Working within a small fundraising team, you will be the first point of contact within the charity for bereaved families and legacy pledgers, bringing a warm and friendly approach to your work to build strong relationships with donors, colleagues and external suppliers. Your exceptional interpersonal and written communication skills will help Oxford Hospitals Charity develop exciting new opportunities and grow in memory income. 

The ideal candidate would bring their experience in fundraising, customer service or relationship management. Your tact and empathy, alongside your excellent attention to detail and organisational abilities, will mean that all our supporters receive gold standard donor care. 

Oxford Hospitals Charity is proud to be an Equal Opportunities employer. We positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. Additionally, we will consider all requests for flexible working.

Our other benefits

• 27 days paid holiday per year, rising to 29 days after 5 years and 33 days after 10 years, plus Bank Holidays (pro-rata’d for part-time employees)
• NEST Pension - auto enrolment in our pension scheme at an employer/employee contribution matching scheme contribution matching scheme - dependant on role up to 6.5%
• Employees who meet the relevant criteria will be entitled to Statutory Maternity Pay and Occupational Maternity Pay
• Cycle to Work scheme - saving of 25-39% on the cost of new bikes and accessories
• Excellent office environment and subsidised canteen
• Edenred savings scheme and Blue light card – offers and discounted gift cards for money off travel, days out, shopping, eating out, DIY etc
• Interest free season ticket loans for train and bus travel
• Employee Assistance Programme
• Oxford Hospitals Charity will provide all the equipment you need to work from home including a laptop, desk and chair.

Pre-employment checks: Please note that any job offer from Oxford Hospitals Charity is subject to the receipt of two satisfactory references and proof of eligibility to work in the UK. Additionally, for all roles, a Disclosure Barring Service (DBS) check will also be required.

Role Summary & Responsibilities

We are looking for an Operational Delivery Manager, to join our exceptional team and lead our frontline service delivery team of Youth Workers, counsellors and practitioners, to deliver a tangible impact to our young carers. It’s an exciting opportunity for someone who is looking for a stretching role working alongside the CEO and frontline staff, while liaising with the rest of our Be Free team to provide delivery figures and budget reports.

Required profile

We are looking for someone who is unsatisfied with the status quo of young carers in Oxfordshire, who will constantly strive for better outcomes for them. They will love working as part of a team and be a people person, confident to give presentations and build relationship with funders and community heads. 

Job Title: Operational Delivery Manager

Department: Youth Workers

Location: Hybrid working – Three days based at our Harwell Office, remaining days home based working

Travel Required: Semi-/Frequent travel is required within the Oxfordshire County area

Salary Range: £34,000 pa (subject to standard BFYC April pay review)

Position Type: Full Time (flexible working arrangements available including part time and term-time only)

Hours: 37.50 hours a week

Holiday: 28 days a year (plus public holidays)

Access to your own transport is essential.

Please refer to the attached full job description for further details on the role. Responsibilities may vary from time to time, depending on the needs of the organisation. 

Could you lead extraordinary learning and development experiences for a pioneering charity, at the forefront of the outdoor education movement?

As Brathay Trust's new Head of Delivery, you'll lead a talented and passionate team working to develop and deliver high-quality, experiential learning programmes onsite at their breathtaking Ambleside home, right on Lake Windermere in the heart of the Lake District.

Salary: £50-60k
Location: Onsite at Ambleside, potential for 1-day per week from home
Contract: Permanent, full time 35 hours per week
Benefits: 30 days annual leave, 5% employer pension contribution
Culture: Committed and supportive, with genuine team spirit

About Brathay Trust

From its beautiful and inspiring Ambleside residential centre and estate, Brathay Trust has been delivering impactful residential programmes for over 75 years, creating positive change for thousands of young people across the UK.

Their vision is still to inspire young people to build brighter futures through transformative residential and learning experiences. Alongside schools and youth groups, Brathay also serves a wide range of people, stakeholders and organisations. Everything from businesses linked to apprenticeships to leaders and executive teams, universities and the public sector (local authorities and the NHS).

About the role

We're looking for someone to build on strong foundations and continue to develop Brathay's legacy, as the pioneers of outdoor education.

You'll oversee and continue to evolve their sector-leading £2 million residential delivery on the Ambleside estate, leading a talented and experienced centre management and delivery team (x4 direct line reports at manager level) towards excellence, success and impact.

There are three key components to this role:

• being an active and supportive strategic contributor to the SLT
• leading, enabling and empowering a skilled operations team
• developing new partnership opportunities via relationship management.

About you

To lead with real authenticity and add value in this role, you must have previous experience of learning and development within the outdoor education sector.

As well as significant sector expertise, we'd love to see you showcasing the following skills, experience and behaviours:

• Delivering to targets and outcomes, always clearly demonstrating impact.
• Utilising coaching and mentoring to empower people to achieve.
• Experience working with complex stakeholders and partners, ideally via contracts and commissioning.
• Keen commercial awareness, confident influencing and negotiating.
• Transition seamlessly between strategy and operations, meeting the needs of a dual role.
• 'Team first' approach, with examples of showing up as a supportive colleague.

If you feel that 2025 has something special in store for you, then this could be it. Please get in touch with a copy of your profile or CV to Amelia Lee at Charity People.

Deadline: 12pm on 14th February

Interview dates to be confirmed soon.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Senior Service Delivery (SD) Manager & Designated Safeguarding Lead

Location: Shaw House, Botley, Oxford
Salary: £52,500 (plus £2,500 Car Allowance)
Hours: 35
Job Type: Full time
Contract Type: Permanent

Key Purpose of the role:

The Senior SD Manager position is accountable for the day-to-day responsibility for ensuring the efficiencies, and responsive running of the service delivery team. 

Providing oversight to ensure the team are motivated, driven, appropriately supported and have all the tools and skills needed to execute their roles effectively. The Senior Manager will also oversee the development, management and continuous improvement of all SD systems, processes, and procedures needed to ensure all existing and new support services run smoothly. 

Ensuring SD is compliant in all areas, including those services provided by Third Party Partners, and be the CRM subject matter expert ensuring that new systems provide the data and information required and that it is analysed and communicated out internally to Head of Service Delivery, plus other relevant Heads of Department, and externally as needed in a timely manner. 

The Senior Manager will have proven leadership skills and a passion for developing and supporting talent within the team. Working closely with the Head of Service Delivery to develop creative and robust long-term strategy and associated short term action plans, supporting execution of those plans by ensuring budgets, KPIs and organisational objectives are met. 

The Senior Manager will have a track record of delivering results whilst promoting a positive working environment both intra and inter departmentally – success of the post relies on this.

Key Relationships:

Internal: Director of Services, Director of Finance and Operations, Service Delivery Team; Fundraising Team; Business Development Team, Finance Team and Volunteering Team.

External: External service providers, partners, statutory health & social care services.

Key Responsibilities:

• Accountable for the management and performance of all team members, including recruitment and selection, induction, learning and development and performance management.
• Support design and implementation of systems to collect and analyse output and outcome data for evidence-based decisions.
• Promote a culture of continuous improvement across the service delivery team.
• Provide clear, supportive and developmental line management to all line reports.
• Ensure lessons learned and best practices are incorporated into existing and new service design.
• Be the Subject Matter Expert for Service Delivery in the CRM systems design and delivery.
• Oversee Third Party Partners to ensure deliverables and quality of service of SLAs are met.
• Act as the point of escalation for any service-related issue from SD team or Third Parties and refer onto Head of Services as and when needed.
• Produce regular reporting so that Head of Services and Director of Services has insight into service performance and trends.
• Maintain thoughtful, productive and supportive relationships with colleagues, respecting, reflecting and fostering our mission and core values at all times.
• Represent the organisation at external meetings or conferences related to safeguarding and SD.
• Be an ambassador for Service Delivery internally within RABI and with external organisations.
• Contribute to the strategic and operational growth of the charity, participating and collaborating with colleagues across the charity.
• Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
• Undertake any other responsibilities commensurate with the post which management representatives may require.

Person Specification:

Essential:

• Ability to act as an effective operational lead and have the capability to apply yourself to different challenges, people, systems, quality, data analysis, reporting and acting on feedback.
• Experience of oversight of rigorous impact evaluations within a third sector (or similar) organisation operating nationally.
• Detail orientated with strong time managements skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically.
• Proven track record in the successful delivery of business change and business process improvement remote workers and partner organisations.
• Excellent mentoring and management skills.
• Experience of engaging, influencing and sharing best practise with external partners and internal stakeholders.
• Outstanding communication skills, with the ability to clearly and concisely present recommendations in verbal, written and presentation formats.
• Flexible, resilient and solution focused.
• Excellent IT software skills and adapt to new systems and processes.
• Full driving licence - Ability to travel across the UK.

Desirable:

• With 5 – 10 years management experience, including management of a remote and or multidisciplinary team.
• Farming background or knowledge of the farming community. 
• Excellent knowledge of current sector trends in relation to service provision in the context of the UK third sector.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Benefits:

• Enrolment to Nest on commencement of employment and then opportunity after probationary period to join RABI’s group pension scheme with Standard Life after probationary period, where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• 28 days’ holiday, in addition to bank holidays (pro-rata if you work part time).
• Life assurance from day one.
• Support with personal and professional development.
• Access to our Employee Assistance Programme.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities. 

REF-219264

Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. We’re a modern, innovative and progressive advice service that employs around 200 people and is one of the largest and most diversely funded Local Citizens Advice within the network. Last year our turnover was in excess of £8m! We have an exciting opportunity for you to join our Digital Team.

We are searching for a motivated, ambitious and experienced Digital Service Delivery Manager to drive our digital vision and strategy and lead on transformation projects at CAM. We are looking for someone who is able to continue to evolve our current effective digital solutions to enable us to leverage new technological innovations in areas such as better data management and integration of AI tools.

Applicants need to have an appropriate level of training and experience in providing digital support services and:

• Be able to bridge the gap between technical teams and senior leadership
• Have proven experience of effectively managing a team to deliver business critical digital products and projects to deadline and in budget
• Develop and lead our relationships with external partners and suppliers

For full information about the role and our organisation download the full Job Pack on our website via the Apply button.

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The above role attracts a rewarding remuneration package with excellent terms including:

• Flexible 37.5 hour working week
• Modern and comfortable City Centre location with free tea and coffee!
• Hybrid working (following successful probation period)
• Pension, Cycle to Work and Life Assurance Schemes
• Health Plan with 24/7 Employee Assistance Programme
• Generous holiday entitlement of 25 days per year (additional to bank holidays), rising to 30 with long service

Closing date for applications: 10am on Monday 10 February 2025

Successful applicants will be invited to participate in an Assessment Day at our City Centre offices (see job pack for more information). The Assessment Day is planned for Tuesday 18 February 2025

Applicants who are successful at the Assessment Day will be invited to participate in a formal interview, hosted remotely. Interviews are scheduled for Wednesday 19 February 2025

CAM is committed to being an inclusive organisation, we value diversity, promote equality and challenge discrimination. We want our teams to be representative of the diverse communities we serve, however you identify, or whatever background you bring with you, we welcome and encourage your application.

Are you ready to shape the future of assessment delivery in a heavily regulated, customer-focused environment?

TPP are working with the National Examining Board for Dental Nurses (NEBDN), a leading provider of qualifications for Dental Nurses in the UK, to recruit for the key leadership role of Head of Assessment Delivery. If you're passionate about embedding quality and innovation, while ensuring compliance and maintaining assessment integrity, this senior role is for you!

Benefits Package

• Salary: £50,000 - £55,000 per annum, depending on experience.
• Employment type: Permanent, full time - 35 hours per week
• Working arrangements: Hybrid - minimum of 1-2 days per week office based
• Location: Preston, Lancashire
• Personal Development: Opportunities for professional growth and leadership development.

About the Organisation

NEBDN is on a mission to empower dental nurses through qualifications that enhance lifelong career development. Guided by values of fairness, collaboration, and inclusivity, the organisation is a leader in dental nurse education and development. As the Head of Assessment Delivery, you'll play a critical part in achieving the organisation's vision of enabling excellence in practice.

About the Role

As Head of Assessment Delivery and a member of the Senior Management Team, you will:

• Lead a multi-disciplinary team to deliver high-quality assessment services.
• Oversee customer support, assessment delivery and integrity, and associate management.
• Develop and implement KPIs to measure success and drive improvements.
• Represent the organisation at sector-level practitioner groups and board meetings.
• Ensure regulatory compliance, including managing malpractice and maladministration cases.
• Promote a culture of quality, innovation, and continuous improvement across the organisation.
• Support and inspire a team of assessment managers and associates, ensuring they feel valued and respected.

Key Responsibilities

• Create and oversee a robust quality assurance framework.
• Manage the effective delivery of new and existing products and services.
• Lead strategies to ensure assessment integrity and fairness.
• Analyse data to identify trends and present findings at board meetings.
• Maintain relationships with stakeholders, ensuring alignment with organisational goals.
• Ensure the associate workforce operates efficiently and is supported in the vital work they do.

Skills / Experience Required

• Senior-level experience in assessment delivery within an education or training setting.
• Strong understanding of compliance in regulated environments.
• Proven people management skills across multi-disciplinary teams.
• Expertise in data analysis, KPI reporting, and risk management.
• Excellent communication skills, with the ability to present complex information clearly.
• Experience in providing appropriate information to uphold regulatory compliance.
• Empathy with the organisation's values.

To Apply

• Covering letter
  • No more than 1 page of A4
  • Addressing the required skills and experience listed above
• CV

Interview Process

• One-stage, in-person (Preston, Lancashire, UK) interview
  • Competency-based questions - provided in advance.
  • A presentation based on a pre-assigned scenario.
  
  
  

Deadline for Applications

• Friday 7^th February 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We have a vacancy in the South & South-West Region for a Service Delivery Lead working within our friendly and dedicated team of regional staff and volunteers. The postholder will provide support for the Regional Manager and for region-wide service delivery. You will be overseeing service delivery across the region. Service management experience, volunteer management and a good understanding of systems and processes will be advantageous. You will be line managing a number of Regional Administrators. 

Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients
will be required to complete an enhanced check. We comply with the relevant codes of
practice and they can be viewed online:

•  Applicants in England and Wales: DBS Code of Practice
•  Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with
Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy
are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Service Delivery Manager
Location: Thames Valley with the ability to travel
Hours: 30 hours a week (4 days)
Salary: £40,000 pro rata
Contract: Permanent

Hope After Harm is an established, registered charity, delivering a range of support services to those who are vulnerable or at risk of exclusion. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. We enable adults and young people in their journey to recover from harm and trauma. Through support, advocacy and education we empower people to rebuild their lives and reclaim their future.And we inspire others to do the same, creating safer, more inclusive communities.

Role Description

You will be managing two of our flagship programmes, one supporting Young People through mentoring and Restorative Justice interventions and the other supporting Families who have experienced “The Knock”*. Your commitment to excellence in delivery alongside embedding lived experience in our service delivery model will ensure that deliver an outstanding service o are clients as well as meeting funder expectations. You will be comfortable working with and promoting our services to a wide range of people as well as being happy to get hands on with delivery if required.Your passion for what we do and your commitment to taking an anti-discriminatory, trauma informed approach will inspire the teams that you manage. And you will share our commitment to wellbeing in the workplace and demonstrate this in the way that you support your team in their work. You will be an important member of our senior management team taking a leadership role in the charity with a commitment to making Hope After Harm a great place to work.

Responsibilities

• To deliver services and to develop them building on best practices in a way which supports the strategy of and is aligned to the values and vision of Hope After Harm
• To manage service delivery contracts including budget management and working to achieve all operational targets and outcomes agreed with the funders
• To ensure the needs of service users are always at the heart of our services 
• To oversee all aspects of services and their implementation of the project in line with funder requirements 
• To implement a Quality Assurance System and establish and manage systems and information to ensure the provision of data, maintenance of records, effective referral systems and case management and monitoring systems
• To work strategically as part of the senior management team at Hope After Harm – providing leadership to the organisation, role modelling our values and our vision and supporting our strategic thinking.
• To develop a strategy for the recruitment, training, retention and supervision of volunteers to support delivery
• To develop and maintain effective working relationships with key partners and stakeholders 
• To oversee recruitment, management and motivation of all the new service staff including the performance management of staff and volunteers 
• To promote the services across the Thames Valley and beyond; to improve the reach of the service, to raise awareness to victims, and to increase the take up of the service by our beneficiaries and paying customers. 
• To integrate with other service delivery partners in the sector, share best practices and continue to deliver an individually centred service meeting the needs of those seeking help 
• To collaborate internally to build consistency and best practice in the programme delivery approach at Hope After Harm.

Skills, Knowledge and Abilities

Essential

• Sound professional knowledge of a casework approach to working with clients to cope and recover, including evidenced based models of casework interventions 
• Knowledge of working with Young People to deliver successful outcomes
• Basic knowledge of restorative justice work 
• Understanding of and skills in Change Management 
• Skilled at partnership working and building relations between agencies and workers from different backgrounds and an ability to work effectively with partners at a senior level 
• Excellent management and team leadership skills, including being an effective motivator for both staff 
• Commitment to and aptitude for performance and line management with a real commitment to workplace wellbeing and understanding of what that means in practice
• Knowledge of risk management and safeguarding issues 
• Knowledge of best practice in relation to the recruitment, training and support of Volunteers 
• Understanding of Quality Assurance and commitment to continuous improvement. 
• Excellent presentational and training skills 
• An ability to communicate clearly, both orally and in writing 
• An ability to produce, analyse and apply both hard statistical data and qualitative information to performance management 
• Good contract management and budget management skills 
• Knowledge of multi-agency referral mechanisms and working jointly to safeguard individuals 
• Experience in a managerial role or a L5 management qualification 
• Flexible thinker with a concern to promote positive change and innovation in service delivery 
• An ability to demonstrate commitment to anti-discriminatory practice and a trauma informed approach 
• Ability to work at pace, absorb pressure and keep to tight deadlines 
• Commitment to Continuous Professional Development and learning for yourself and others 

Other

• Experience of working within the Criminal Justice System and in particular engaging with police forces
• Required to travel within and outside of Thames Valley on occasions 
• “The Knock” is the experience a family goes through when a family member is arrested for online child pornography offences. The effect of this on the partner/parent can be deeply traumatising and Hope After Harm offers support to the partner/parent of the family member who has been arrested.

The closing date for applications is: Friday 14th February 2025 at 17:00hrs
Interviews (Virtually): TBC

Thames Valley Partnership trading as Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.

Head of Void Delivery 

High Wycombe / Hybrid Working (2 days office & 3 working from home) 

£67,878 + Excellent Benefits

Our client is thrilled to invite applications for their newly created Head of Void Delivery position. As a leading provider in social housing across the South East of England, committed to delivering high-quality services to their residents. They are driven by their core values of excellence, safety, and sustainability. Their vision is to provide homes and services that their customers can rely on, helping them to live well. They are dedicated to maintaining high standards in everything they do, ensuring our properties are safe, energy-efficient, and well-maintained.

They are seeking a dynamic and experienced Head of Voids Delivery to join their team and lead their efforts in managing void properties efficiently.

In the role, you will be responsible for overseeing the delivery of our void services, ensuring that properties are turned around efficiently and to a high standard. You will lead a dedicated team, manage budgets, and work closely with other departments to achieve their goals. 

You’ll lead a team, manage a significant budget of £5 million, and work closely with contractors and other departments to meet KPIs and operational targets.

Key Responsibilities:

• Take ownership of the void services, ensuring a highly productive and customer-focused operation. 

• Develop strategies to improve service delivery, including maximising in-house models where possible. 

• Lead and manage the void function with a budget of £5 million. 

• Oversee contractor performance, ensuring value for money and compliance with standards. 

• Monitor performance using data analytics to drive service improvements. 

• Act as the escalation point for complex issues and complaints, ensuring timely resolution. 

About You: 

• You’ll have significant experience managing void services and large scale maintenance contracts, ideally within the social housing sector. 

• A proven track record in team management, performance improvement, and contract management. 

• Strong financial acumen, with experience managing large budgets. 

• Knowledge of H&S legislation and compliance standards is essential.

About First Give

First Give inspires young people to make a difference to the causes they care about. We do this through working in partnership with secondary schools, providing a fully resourced scheme of work that guides an entire year group of students to engage with local charities and causes and then carry out social action (fundraising, raising awareness, campaigning, volunteering etc) in support of them.

At the end of each programme, a celebratory School Final is held at each school, where groups representing each class deliver presentations about their projects. The class considered to have engaged the best with the programme secures a First Give grant of £1,000 for their chosen charity. By the end of the programme, however, the whole year group will have given back meaningfully to their local community.

We currently work in partnership with approximately 200 schools every year across England and Wales.

Our vision is for motivated and equipped young people using their skills to make the lives of others in their community better. Our values inform what we do at First Give. We are:

• Altruistic
• Inspiring
• Empowering
• Collaborative
• Professional

Programme Delivery Officer role

We are seeking a motivated and enthusiastic candidate to join our Programmes Team as a Programme Delivery Officer. PDOs will be responsible for supporting and coordinating the delivery of the First Give programme in up 50 schools, ensuring smooth running of the programme, plus providing guidance and troubleshooting for the lead teachers at First Give partner schools.

The role will be hybrid, with 3 days a week in our main offices in West Hampstead, London. Regular travel to schools across London and the South East will be required.

• Contract: Full time, permanent
• Salary: £28,000 (inclusive of London weighting)
• Location: London office 3 days per week, 2 days per week working from home
• Reporting to: Programme Manager

Key responsibilities

• Provide logistic and programme support to teachers delivering the First Give programme at their school, including but not limited to:
  • an introductory Programme Call with the Lead teacher;
  • delivering a briefing to class teachers;
  • troubleshooting via phone and email;
  • booking in First Give facilitated sessions
• Ensure all programmes are delivering all core elements of the First Give programme
• Update and monitor Salesforce to track programme delivery
• Liaise with freelance facilitators to ensure events at schools are effectively staffed
• Deliver Launch Assemblies, Workshops and First Give Finals in partner schools
• Collect data for monitoring (student surveys, teacher surveys, identifying potential stories of impact, writing programme reports)
• Ensure prompt delivery of any programme resources required by schools (including Coursebooks and other physical resources)
• Support in the collection and distribution of comms via social media, newsletters and other formats to raise awareness of First Give’s work
• Support with wider team projects as and when is necessary

This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.

Safer recruitment

Safer recruitment and safeguarding is of paramount importance to us, as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.

Person Specification

Essential

• Passionate about young people and their potential to drive social change
• Experience developing strong relationships with remote and external stakeholders
• Experience managing and supporting a large case load of “client” relationships
• Experience delivering lessons, workshops or other sessions with young people
• Superb organisation and prioritisation skills
• Strong presentation and public speaking skills
• Strong facilitation and workshop skills
• Excellent communication skills (both written and verbal)
• Excellent attention to detail
• Willing to travel around London and the Home Counties to regularly deliver events
• Proactive, independent worker able to work well alone and as part of a team

Desirable

• Experience of working in a remote, decentralised team
• Experience in a customer service role
• Experience of working in the secondary education sector/with teachers
• Experience of using Salesforce

Why work for First Give?

First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:

• 25 days of annual leave plus bank holidays, excluding bank holidays.
• Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance. Annual leave allowance increases year on year after 3 years with First Give.
• Access to Health Assured (health and wellbeing) Employee Assistance Programme.
• Generous training and professional development budget, with regular training offered through the Pears Foundation.
• As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
• Laptops are provided on a ‘paid for through service’ arrangement and become the employees after three years of service.
• Multiple team socials throughout the year.

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. By fostering a diverse and inclusive culture, we will empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Application process 

Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form (this will not be linked to your application). 

• Application closes: Tuesday 12th February, 11:30pm
• Interviews: Monday 17th February, in person, at our West Hampstead office
• Start date: As soon as possible

Based on applications received we reserve the right to interview earlier than advertised, and close the process if a suitable candidate is found.

Join the KFC Youth Foundation as an Employability Programme Co-Ordinator and make a real difference in the lives of young people! Our mission is to empower young people in the UK to fulfil their potential by providing safe spaces, unlocking talent, building life skills, and offering mentoring to help them build a positive future.

As the key link between local youth organisations, KFC restaurants, and other work experience providers, you'll oversee our flagship employability programme, Hatch. This programme provides employability learning and paid work experience placements for young people aged 16-25 who are not in education, training, or employment, or are at risk of being so. You'll ensure a seamless and impactful experience for all, helping to build their confidence and skills to get their first job.

Apply now and be part of a team that's dedicated to empowering the next generation!

At The Elephant Group, we believe talent is everywhere, but opportunity is not. That’s where we come in. We’re on a mission to create fairer access to top universities for talented young people from underrepresented backgrounds. As our Programme Coordinator, you’ll play a significant role in helping us drive this change.

This is a chance to blend a love of delivering content to audiences via virtual and in person events with an enthusiasm for working with large groups of young people, schools and university partners. As well as this, you’ll have a flair for providing fantastic customer service with great project management, professional communication and organisation skills to juggle multiple events and programmes simultaneously. Lastly above all, you’ll have a passion for our mission to support young people to reach their full potential.

In the role, you’ll support our Head of Programmes in the delivery of our transformative programmes – Elephant Access and Meta Method. Programme Coordinators are at the heart of our programme delivery, taking an important role in  managing our online and in-person activities including webinars, school visits, and larger events such as our annual Launch, Spring Conference, and Summer Academy events. They also support our evaluation including data gathering and analysis, and lead our social media strategy for students.

We are a small charity with big plans. In 2024 we were short listed for the “Student Mobility Impact Award” and our inspiring CEO Jayne Taylor, was a finalist in the “Rising Chief Executive” category at the Third Sector Awards. 

This is a brilliant opportunity for a warm, relatable, hard-working graduate to make a difference from the work you do (as well as developing yourself) working in a fast-paced ambitious charity. Come and join our friendly herd!

Salary: £23,000- £26,000 depending on experience

Contract: Permanent (subject to a successful probation review at 3 months)

Hours: Full-time only (we are not able to offer job share or compressed hours)

Benefits: 28 days holiday plus 3 days at Christmas and bank holidays, 5% pension contribution, hybrid working, training & development opportunities

Location: Midlands/Yorkshire- Hybrid. Travel to partner schools in the Midlands & Yorkshire 2-3 times a week depending on business need (you must be able to drive), and occasional travel to London

You will need a suitable home working space. We will provide your equipment including furniture if required. You need to reside in Midlands or Yorkshire. Frequent organisational travel is expected with expenses paid.

Essential Skills and Experience

We welcome applications from people that have an enthusiasm for our social justice mission, the desire to develop themselves in the role and the following: 

• Confident, articulate public speaking, presenting and chairing to large groups including young people. 

• Enjoys delivering front led & interactive content.

• Strong written and verbal communication skills .

• Excellent programme/ project / event management skills . 

• Self-organised with an ability to prioritise

• You must have a valid driving licence

• Energised by interacting with our young people and enjoys delivering fantastic professional customer service. 

• Able to work proactively to overcome obstacles to achieve the organisation’s goals with a zeal for achieving excellence.

• Comfortable working in a changing environment using your initiative.

• Hold a undergraduate or post graduate UK degree  (Graduated within the last 5 years)

As a Practice and Innovation Manager, you will lead the design and delivery of a range of practice-based partnerships, demonstrator initiatives, and test and learn activities, helping to turn bold ideas into action and shaping the conditions for community businesses to thrive. This will involve working collaboratively with community businesses, governments, organisations, and networks at national, regional and local levels. It will involve a varied programme of work which could include designing a new initiative to tackle barriers faced by community business, managing grant or investment funds to support activity, convening people from different sectors and facilitating discussions/workshops, or acting as a learning partner to test new approaches and share what emerges to influence wider policy and practice. You will work as part of a team as well as with passionate professionals across our organisation to amplify the efforts of community businesses and put them at the heart of a fairer economy.