Database Officer Jobs

We are looking for candidates with a background in charity financial administration to join our busy small, committed team. You will ensure that financial records are kept up to date and you will administer the budget and produce financial reports regularly. The post holder works closely with the Director, Head of Fundraising and the Treasurer to produce accurate and timely accounts and updates and liaise with our payroll providers. 

 If you would like to find out more about the role, please download our application pack from our website Join the team | SeeSaw

We will be operating a rolling recruitment process and may bring the closing date forward if we find a suitable candidate. Please don’t wait until the final closing date to apply.  

To apply please send your CV and a covering letter explaining why you are interested in the role and how you meet the Person Specification. 

Advocating for persecuted Christians in fulfillment of the ACN (UK) Strategic Plan for Advocacy. Working as part of a dynamic and growing team, this post would enable the successful candidate to expand the advocacy outreach of ACN (UK), while supporting the department’s other responsibilities including press and media work, research and article-writing, and the preparation of fund-raising materials (text and visuals).

ACN (UK) is a Catholic charity, supporting persecuted and suffering Christians around the world.

Senior Legacy & In Memory Direct Marketing Officer

Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.

We are looking for someone to join our team as a Senior Legacy & In Memory Direct Marketing Officer on a fixed term basis, to deliver Battersea’s Legacy and In Memory marketing and fundraising programme by independently managing multi-channel direct and wider marketing campaigns to recruit and attract new Legacy and In Memory donors.

The ideal candidate would have experience planning, implementing and evaluating direct marketing campaigns across a range of media channels, the ability to analyse results of campaigns and a passion for helping dogs and cats.

Please note that this is a 6-month fixed term contract.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 5th December 2024
Interview date(s): 11th / 12th December 2024 (1st round); 18th / 19th December 2024 (2nd round) 

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Fundraising Insight & Database Officer
Salary: £32,000 - £34,800
Contract: Full time, Permanent
Location: Crawley – Hybrid, Flexible options also considered
Closing date: Reviewed as rolling
Benefits: 25 days holiday with option to buy (or sell) an additional week, Blue Light card, up to 9% employer pension contributions

Are you looking for a chance to step up as a Fundraising Insight & Database Officer? Excellent, as we are working with the delightful St Catherine’s Hospice as they look for an amazing Insight & Database officer to join their team to continue developing their fundraising data career.

As Fundraising Insight & Database Officer, you will have the opportunity to develop and lead a data culture across the Fundraising & Partnerships departments, taking ownership of the CRM (Raisers Edge NXT), implementing new processes and getting creative with data to empower the teams and embed data as a driver of decision making.

To be successful as the Fundraising Insight & Database Officer, you will need:

• Experience using a CRM, ideally Raiser’s Edge/NXT and extensive knowledge of Excel
• Experience of producing marketing/fundraising campaign selections
• An understanding of the principles of Data Protection Legislation

If you would like to have an informal discussion, please call Jake on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.
 

Coeliac UK currently has an exciting opportunity for a Interim Database Manager, to join our team in High Wycombe. You will join us on a full time, fixed-term contract for three months. In return you will receive a competitive salary of £44,000 - £50,000 per annum pro-rated depending on experience. 

Coeliac UK represents over 60,000 members providing information and support to those affected by coeliac disease or following a gluten free diet. We also campaign on behalf of all those living with coeliac disease and undertake research into the causes of the disease.

The Interim Database Manager role:

As our Interim Database Manager, you will be responsible for the management and ongoing development of our CRM system and all associated data. As a member charity having been established almost 60 years ago and with over 63,000 active members, we have significant volumes of valuable data. We are looking for an interim Database Manager to deliver existing projects and progress future development plans.

The successful candidate will have a minimum of 5 years’ experience in database and data management, a natural interest in data analysis and ideally be an expert in WorkBooks. The role is a central one, working with all Directorates across the charity, so strong communication skills and teamwork is also a pre-requisite.

Key responsibilities of the Interim Database Manager:

• To manage and maintain the master data for all the charity’s areas of work
• To be the lead on specific projects to develop our data resources including working with external consultants to build APIs
• To work with external consultants and suppliers to ensure that all database developments, improvements and modifications are within the agreed specification, of high quality, fully documented and within budget
• To manage the time, activities and tasks of the Database Officer to support the needs of the charity.
• To create management reports, document data and workflow processes and inform colleagues on issues and best practices
• In conjunction with external suppliers, ensure that the database and related systems are suitably configured, maintained, updated and reliable and that all new data and software updates are fully tested prior to implementation
• To import and export data files in an accurate and timely manner by developing an executable, report or saved query. To offer technical assistance to users and to modify the executable/query when required
• To support and assist staff with the database and related systems difficulties and to provide solutions in liaison with external partners
• To assist the charity to streamline and improve business processes that impact on the database or related systems. This may include designing and implementing new processes
• Develop and run a training programme and user manual for internal staff that can be used as a reference and induction tool for new staff members; becoming first point of call for support issues

Essential experience, skills and knowledge required for the Interim Database Manager:

• Excellent experience of managing and administering MRM or CRM databases – entry, segmentation and reporting. Experience or expertise in WorkBooks preferable.
• Excellent computer skills and knowledge of MS Excel for data manipulation
• Good communication skills – verbal and written
• Numerate with necessary skills to produce, monitor and interpret information and reports
• Excellent attention to detail
• Ability to time manage and prioritise tasks for self and the team to meet deadlines, across a number of concurrent projects
• Projects delivered on time and to budget
• Co-operative team player with practical problem-solving skills and ‘can do’ attitude incorporating a flexible approach
• Keep up to date with current business and service thinking within Coeliac UK in order to provide up-to-date information
• A real commitment to right-first-time quality and a thorough approach to work

Self-motivated but adept at working within a team environment

If you would like to be considered as our Interim Database Manager, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!

Our client, a leading London Independent School is looking to recruit a permanent, part-time (21-hours per week) Database & Gifts Officer.  The post is to start as soon as possible and based in Dulwich.

Key responsibilities for this post will include:

• Maintaining the alumnae database, including planning, integration of other data sources across the school, liaising with colleagues across the school ensuring data integrity, GDPR and best practices.
• Following and maintaining clear processes to capture data supporting the development and alumnae activities and communications - ensuring that information is imported and recorded accurately and in a timely manner.
• Creating an annual timeline for data transference across the school, setting out and following clear process and structure. Including new alumnae, new parents, former parents and staff data.
• Conducting in-depth data analysis, data segmentation and reporting to understand key audiences, including researching across the department to identify "lost alumnae".
• Managing all demographic information, donor gift records, market analysis, and generating financial reports for the head of department.
• Working closely with the school's finance department to ensure that figures and data are reconciled for all reporting purposes and liaising on matters relating to the direct debit service provider & third-party gift processing agencies.
• Use the school's system to update and maintain accurate records and details, ensuring that any data collected complies with all GDPR legislation and best practices.
• Assisting when required at department alumnae reunions and events (which may be at evenings and weekends).

To be considered for this role you will have:

• Worked in a similar post previously, ideally from a school or not-for-profit organisation.
• Knowledge of the systems ToucanTech or Raiser's Edge or similar databases in a fundraising capacity.
• Demonstratable experience in database administration including import/export, configuration and troubleshooting.
• Excellent administrative, organisation, attention to detail and time-management skills.
• Excellent IT skills, including MS Office suite of products and the ability to use bespoke systems.
• Knowledge and understanding of GDPR practices regarding confidentiality of personal information.
• A satisfactory Enhanced Disclosure from the Disclosure and Barring Service.

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. 

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life.  We are growing to expand who we can help to other geographical areas.  

We are looking for a Finance Officer to work closely with our management team to assist, develop and manage the Charity Finances to support the team across all its operations. If you are excited by this opportunity and helping us and being a crucial support for Hope and Vision Communities to take us to the next stage in our growth, we would love to hear from you.  

In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support. 

Role description: 

We are seeking a skilled individual to join our Fundraising Team as a Trusts and Foundations Officer. You will play a pivotal role in maximising income from grant-giving organisations.

You will work strategically and have responsibility for identifying and approaching trusts and foundations, building a high-quality pipeline to meet fundraising targets and provide excellent stewardship.  You will collaborate with teams across the charity and University Hospital Southampton to develop compelling proposals and produce high quality reports. 

Main Responsibilities: 

• Manage a prospect pool of trusts and foundations with the aim to secure mid and high value gifts and submit a minimum of 8 applications a month.

• Proactively identify funding opportunities, identifying new prospects from our database, networks and to build a robust Trusts pipeline.

• Monitor resources such as but not limited to Databases such as FundsOnline, the charity commission website and funding newsletters 

• Ensure a consistent pipeline movement for prospects within the role's portfolio. 

• Create network maps of donors and senior volunteers to ensure we can maximise the opportunities available through our highest value philanthropic relationships. 

• Drive and develop high-quality and effective funding proposals to Trusts and Foundations, with a key focus on securing multi-year commitments. 

• Provide stewardship reports to an excellent standard in collaboration with staff from across University Hospital Southampton. Ensure tight grant management and utilisation with clinical teams for reporting. 

• Create solicitation plans for all key relationships which are regularly reviewed at portfolio review meetings. Travel and meet with funders when relevant and necessary. 

• Maximise gift opportunities to deliver against agreed targets and objectives.

• Develop and maintain strong relationships with a wide range of stakeholders including Trustees, charity colleagues, donors, nurses, doctors and clinicians. 

• Ensure accurate records are maintained on Southampton Hospitals Charity database. (Beacon) 

• Contribute to financial forecasting and income projections and develop annual action plan of application submissions. 

• Assist with organising stewardship events for funders and confidently represent Southampton Hospitals Charity at external events and in conversations with funders. 

• Undertake any other roles or responsibilities that may be reasonably required 

Person Specification: 

Knowledge and experience 

• Experience of working within a charity in a similar role OR the ability to demonstrate an understanding of the role and transferable skills. 

• Research experience with strong skills and the ability to demonstrate a methodical approach with keen attention to detail 

• Experience of maintaining relationships with funders and providing tailored donor care and stewardship plans

• Excellent written communication skills and the ability to produce compelling and high-quality proposals and reports 

• Excellent verbal communication skills with experience in face-to-face meetings and telephone calls with funders

• Creativity, innovation and resourcefulness to identify opportunities to access information within data protection rules. 

• Strong prospect research skills and experience of building a robust pipeline 

Skills, abilities, and behaviours 

• Highly professional and organised with excellent attention to detail 

• Influencing and negotiation skills 

• Ability to organise and prioritise own workload and work to targets and deadlines

• IT literate, including the ability to use Microsoft packages

• Proven experience of database management, accurate and timely data entry and recording Ability to work effectively and collaboratively with a wide range of stakeholders

• Results focused

• Experience of CRM (Beacon used) 

Ovacome Support Services Officer, reporting to the Head of Support Services.

Pay scale: £25,500 – £33,000 per year (full time), pro-rata if part time

Hours: 21 hours (part time) to 35 hours (full time) per week, with flexibility around core operational hours.

Location: Home-based with an appropriate working space where confidentiality can be assured. Able to attend monthly meetings in London and travel for work.

Contract type: Permanent

We would be happy to consider applications from those with a caring or parenting role and to consider flexible or part-time working to accommodate the right candidate. Both external and internal supervision will be given to the successful candidate.  You will be given both internal and external training as well as internal supervision and external clinical supervision to support you professionally and to maintain a healthy work/life balance.

We are looking for someone who is passionate about supporting those affected by ovarian cancer through a people-centred approach. You must be experienced in providing support services, well-organised and approachable. You will be an important member of our staff team.

Role Description

You will work within the support team in providing the first point of contact for all support enquiries to Ovacome, via telephone, email, text, instant chat, Skype and social media channels.

You will provide information and support on a wide range of ovarian cancer issues, including broader issues around living with cancer, ensuring that all information is evidence based and up-to-date.

You will assist in the moderation of the My Ovacome support forum and provide information where required to members.

You will assist in keeping the Support Services information on the Ovacome website up-to-date.

You will keep full, accurate, contemporaneous records of all enquiries following Ovacome policies and procedures, including confidentiality and data protection. You will maintain and update records on the Ovacome database.

You will assist in the organisation and facilitation of Ovacome groups as required.

You will maintain knowledge of clinical and research developments in ovarian cancer through relevant journals, attending conferences and liaison with healthcare professionals.

You will assist with the production of reports as required.

You will participate in regional support events as required, liaising with local services prior to the event. 

You will contribute to the Ovacome magazine and our information resources as needed.

Fundraising Officer (Retention)

Salary£35,437

LocationLondon/Hybrid

Weekly Hours35

The Vacancy

Job Title: Fundraising Officer (Retention)

Location: London/Hybrid

Salary: £35,437

Weekly Hours: 35

Reference: YMC1063379

Are you passionate about making a difference through fundraising? Do you thrive on building relationships, creating impactful campaigns, and engaging supporters to help improve lives? If so, this is the perfect role for you. YMCA England & Wales is looking for a motivated Fundraising Officer (Retention) to join our dynamic Public Fundraising Team and play a key role in supporting vulnerable young people across England and Wales. 

What you’ll do

In this role you will focus on retaining and growing our base of regular and cash donors. Your role will be pivotal in ensuring our supporters feel valued and connected to the transformative work of YMCA. 

Working within the Retention Team, you’ll: 

Create Engaging Campaigns: Develop compelling fundraising materials, including cash appeals, newsletters, emails and loyalty programmes, to enhance the supporter experience. 

Lead Retention Strategies: Implement targeted strategies to encourage donors to stay engaged and upgrade their support over time. 

Manage Key Projects: Oversee exciting initiatives like a new email welcome journey, testing matrix and upgrade strategies.

Leverage Data Insights: Use supporter feedback and profiles to inform decision-making, ensuring campaigns are data-driven and audience-focused. 

Collaborate Across Teams: Work closely with colleagues, agencies, and suppliers to deliver seamless campaigns that inspire action. 

Who we are looking for

We’re seeking an enthusiastic and proactive individual with: 

Fundraising or Marketing Expertise: Experience in donor retention, direct marketing, or individual giving is essential. 

Strong Project Management Skills:  Ability to juggle multiple campaigns, manage timelines, and liaise with diverse stakeholders. 

Data-Driven Decision-Making: Skilled in using data and audience insights to inform strategies and campaigns. 

Excellent Communication Skills: Confident in producing engaging copy and working collaboratively with teams and suppliers. 

A Passion for the YMCA Mission: Alignment with our values and a drive to support young people in achieving brighter futures. 

About Us 

The YMCA is a global movement, the world’s oldest and largest youth charity, operating in over 120 countries and reaching more than 65 million people. In England and Wales, our federation comprises 85 independent YMCAs working locally to support young people to belong, contribute, and thrive. YMCA England & Wales acts as the national council, providing support, enabling development, and being a unified voice with Government and decision-makers. 

At YMCA, we focus on empowering young people while delivering a wide range of community-based services to meet local needs. Our cash programme is an integral part of this mission, providing critical unrestricted funds to support our work. We are part of a worldwide movement with a strong and recognised presence in the UK.

Fundraising at YMCA England & Wales has three pillars:

• Fundraising for distribution through initiatives such as our RoomSponsor programme
• Fundraise to support YMCAs and fund our policy, campaign and research work, that changes the lives of young people
• Help YMCAs fundraise themselves by providing assets, propositions and advice for local YMCA fundraisers

Please apply today with CV and cover letter and help us continue to build a better future for young people across England & Wales.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Philanthropy Officer

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• The Philanthropy Officer role is key part of an ambitious and forward-thinking Fundraising & Communications team. We have recently gone through a period of strategic development as part of the implementation of a new strategy (launched in April 2023), and we encourage the you to bring your enthusiasm and vision to our aims.
• This is a great opportunity for a candidate who is looking to develop a career in fundraising. Although experience is desirable, we are looking for the right candidate so full training will be provided.  
• You will have experience in working in an office environment with excellent interpersonal, writing and organisational skills. The role will be suited to someone who enjoys desk-based tasks such as administration, research, reporting and creative writing but is also comfortable meeting people and networking.  
• The focus of this role will be the on-going administration of the legacy income, researching new opportunities across a range of income streams and supporting the Head of Fundraising with the stewardship of existing legacy pledges and major donors.

Full job description can be found on our website

Salary: £35,252
Closing Date: Monday 9th December
Interview Date: Thursday 19th December

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Department: Supporter Care and Database Services

Location: hybrid – a minimum of 3 days in our Aldgate, London office each week

Hours of Work: 37.5 hours per week

Contract: permanent, full time

Salary: £26,000 – £28,000

Closing date: Wednesday 4th December at 11.59pm

Interview date: Thursday 12th December (virtual)

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

The Supporter Care team is responsible for providing the highest level of customer care to everyone who interacts with and supports Dementia UK. As the Supporter Care Officer, you will help maintain and drive fundraising growth across various income streams. You will achieve this by ensuring the best possible supporter experience for all our donors and by proactively improving processes and ways of working to support this overarching responsibility. 

Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK. You will respond to enquiries via post, email, and telephone, and will be responsible for thanking our supporters by adapting and personalising templates to deliver high-quality thank you letters. 

You will also work closely with our database to maintain the quality of information available and assist with gift processing. This includes handling sensitive data, such as credit card information, confidently and securely. Additionally, you will support all teams across fundraising and assist the Supporter Care Manager in identifying processes that could be improved, ensuring our database accurately captures our income. 

To be successful in this role, you will have proven experience delivering high standards of customer service over the telephone, with the ability to handle enquiries diplomatically and sensitively. You will have strong verbal and written communication skills and the ability to work effectively as part of a small team, building relationships with both colleagues and supporters. 

If this sounds like you, join us in making a difference in the lives of those affected by dementia. 

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

This role is subject to a Basic DBS check.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Data Officer

Contract type: Permanent
Location: Stokenchurch
Hours: 37.5 hrs per week
Salary: £25,032 - £28,371 per annum

About us

Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed.

Our charity is a place where people care for each other, provide support, and encourage everyone to be their best. As an innovative charity, we are continually developing our organisation and pushing the boundaries of patient care to deliver a unique emergency service. All our staff live our values: We care no matter what, we go above and beyond, and We do the right thing for our patients, their families, our supporters and community.

The Role

As a member of the Fundraising Team, the Database Officer will work within our Data Team to assist in the management and development of the fundraising database, championing it as an asset within the organisation and to promote data-driven decision making.  They will use their broad range of technical skills to uphold the highest standards of data integrity whilst constantly looking to improve processes and deliver actionable insights. These insights will enable the fundraising teams to implement audience focused fundraising campaigns that deliver long-term sustainable income, as well as mutually beneficial relationships with our supporters.    

We have achieved significant growth over the last five years, largely through individual giving, legacies, major gifts, and some in memoriam giving. We are keen to make a step change in our voluntary income. This is an exciting time of growth and opportunity at TVAA and we are looking for an enthusiastic person to join our team. This role is essential in ensuring that we have sufficient resources to provide our vital service now and into the future. 

If this sounds like you, and you have the relevant skills and experience then we would love to hear from you.
For a copy of the full job description please visit our website.

Closing Date: 29 November 2024

This post may close early due to high numbers of applications, so you are advised to apply promptly

You may have experience in the following: Data Administrator, Database Officer, CRM Data Specialist, Data Integrity Officer, Supporter Database Administrator, Fundraising Data Coordinator, Charity Database Manager, Information Management Officer, Data Insights Analyst, Supporter Relations Data Officer, Fundraising Systems Officer, Donor Database Specialist, Data Analytics Assistant, Data Compliance Officer, Charity Data Officer, Nonprofit Data Analyst, CRM Administrator, etc.

REF-217 755

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

ShareAction’s Financial Sector Research (FSR) team researches a variety of sectors’ performance and publishes regular rankings and analysis, as well as engaging with each surveyed institution and providing them with detailed recommendations for improvement. The FSR team also supports other campaign teams within ShareAction by providing relevant data and increasingly aims to share more data externally, too.

What you’ll do

The Senior Research Officer will contribute to this research, collecting information from institutions and databases, analysing quantitative and qualitative data, producing engaging content, and translating this analysis into actionable steps for institutions in our reports.

The focus of this role is to support the production and publication of our survey of the European banking sector. In this role, you will work closely with colleagues in both the Financial Sector Research and the Banking Standards teams to:

• Develop a methodology that is consistent with other financial sector benchmarks published by ShareAction, reflects recent market developments, draws on internal and external subject matter expertise, and reflects our campaign priorities.
• Collect, audit and analyse data regarding banks’ climate and sustainability strategies.
• Produce accurate and engaging written reports and data visualisations summarising the key findings of the research and drafting credible and persuasive recommendations.
• Support the presentation of the survey’s findings to banks, investors, funders, and the media.
• Contribute to responses to external consultations from regulators, policymakers, and other NGOs and support data sharing with external partners as appropriate.

The survey and benchmark of the European banking sector will be led by the Banking Programme team, with support from the Financial Sector Research team. This role will sit within the Financial Sector Research team, to benefit from the experience and processes already established for ShareAction’s asset management and insurance benchmarks. While you will focus on the survey of the European banking sector, there will be an opportunity to contribute to and learn about the other financial sector benchmarks as part of this role.

In this role, your responsibilities will include:

• Analysing quantitative and qualitative data and writing reports on banks’ responsible finance performance.
• Coordinating between the Financial Sector Research and Banking Standards teams to ensure consistency across ShareAction’s financial sector benchmarks.
• Conducting research across the themes covered by the benchmarks that draws on internal and external resources to inform survey development and data analysis.
• Using Excel and Python to analyse and organise large data sets (training will be provided for Python if needed).
• Participating in engagement calls with banks and answering technical questions relating to the research content.
• Presenting findings of our work to external and internal stakeholders through blogs, presentations, webinars, and roundtables and supporting the coordination of these events as appropriate.
• Organising and planning work with a high level of autonomy.
• Supporting the monitoring, evaluation and learning of our work.
• Contributing to funding bids and reporting on KPIs to funders where appropriate.
• Supporting the wider Financial Sector Research team to deliver other pieces of research, particularly the asset manager and insurance sector benchmarks.
• Keeping up to date on relevant news and information on the financial sector and the thematic areas covered by our work.

What you’ll bring to the team

This a very exciting time to be joining ShareAction as we seek to develop our benchmarks to increase their impact. In this rapidly evolving field, we are looking for a person with excellent research and communication skills and a passion to make a difference to join our team. We will ensure that you receive sufficient support and oversight to ensure you feel comfortable and knowledgeable in delivering this bold and challenging research.

We welcome anyone who shares our passion for environmental and social justice through the transformation of the financial sector. Please feel free to apply even if you’re not sure you tick every box.

Essential

• Excellent analytical skills, attention to detail, and a proven ability to conduct qualitative and quantitative research.
• A broad understanding of how the financial sector works and how financial institutions can have an impact on environmental and social issues.
• A keen interest in driving the finance sector (particularly asset managers and insurers) to better serve people and planet.
• Excellent organisational skills and a proven ability to manage competing demands while still meeting deadlines.
• Strong communication skills in written and spoken English.
• Competency with Microsoft Excel, including writing formulae and building charts.
• Strong team-working skills with the ability to work collaboratively.
• A passion for ShareAction’s vision, mission, and values.

Desirable

• Subject matter knowledge in climate change, biodiversity, or human/labour rights.
• Knowledge of/experience with the finance sector; an understanding of responsible investment and its implications for different types of financial institutions.
• Understanding of how private commercial banks operate and what products and services they offer to corporate and retail clients.
• Advanced data visualisation skills.
• Experience giving presentations.
• Any experience in programming, particularly an interest in learning Python for data processing.
• Experience managing relationships with external stakeholders.
• Experience with Microsoft Office 365, particularly SharePoint.
• Experience with CRM systems, ideally Salesforce.

We are currently formalising our hybrid working policy; however, the FSR team normally meets in the office on a weekly basis, with some flexibility possible.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• 8% non-contributory pension, invested with NEST and their green funds.
• Healthcare cash plan with Westfield that gives you money back on your healthcare costs.
• Employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday 9th December 2024.
First-round interviews: w/c 16th December 2024 (online).
Second-round interviews: w/c 6th January 2025. 

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

Please be aware that when shortlisting we are really keen to get a sense of your unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.