Database Manager Jobs

For over 1,000 years West Horsley Place has been a hidden, private estate centred around a grade I listed manor house and 400-acre landscape. Now, we are a fledgling arts charity. At our heart is the belief that culture, heritage and nature improve people’s wellbeing. Added to that is the opportunity to see just how differently an historic house and estate could be used.

We now run a vibrant programme of arts & crafts courses, open house days, house and estate tours, school holiday family fun, performance, theatre and cultural talks. We are looking for a Fundraising Manager to successfully grow our philanthropic income to underpin our work. 

Overall role:

We have successfully secured grants from trusts and private individuals for specific projects and have been supported by freelance bid writers to do so. We now want to capitalise on these beginnings to grow our philanthropic income. To do that, we are seeking a dynamic, experienced fundraiser who can develop and implement strategy, create and manage giving platforms and grow both restricted and unrestricted income.

Main responsibilities:

 Strategy

• Create a short-, mid- and long-term fundraising strategy to achieve maximum success for restricted and unrestricted funding.
• Develop and articulate a clear case for support for each project.

Trusts and Foundations

• Working with the team, assess planned projects for fundraising potential
• Identify new trusts and foundations for identified projects, writing and submitting applications.
• Manage relationships with existing trusts, fulfilling reporting needs and financial compliance.
• Identify key sources and develop bids for the future capital campaign in line with the strategy.

Individual giving

• Create and manage giving vehicles for unrestricted funding from individual donors.
• Create and run a cultivation programme to support the soliciting of individual giving.
• Personally manage a portfolio of donors
• Cultivate and uncover new prospects working with and growing the charity’s network
• Advise and support the Director, Chairman, Board and staff in managing relationships with key funders

Compliance

• Be responsible for accurate record keeping and database management
• Be accountable for all development activity including compliance with relevant legislation such as data protection, GDPR, Gift Aid and tax efficient giving, and applicable charity commission legislation

General

• Represent the West Horsley Place Trust at a senior level to existing and potential supporters

Person Specification

Essential experience

• Demonstrable experience in a senior fundraising role
• Experience of devising and implementing fundraising strategies
• Track record in personally securing 5 – 6 figure gifts
• Substantial experience working with high-net-worth individuals
• Experience of devising and managing budgets; financial management skills
• Experience or reporting to Boards of Trustees and SMTs

Desirable experience

• Demonstrable experience of securing funds from other sources, e.g. companies, events, legacies
• Experience of fundraising in the arts or heritage sectors
• Experience of creating a new fundraising operation in a young organisation

Skills

• Excellent interpersonal and presentational skills, with gravitas and the ability to act as an ambassador for the charity at the most senior levels
• Excellent written communications
• Strong negotiation skills
• Excellent judgement & decision-making ability
• Excellent financial management skills and experience of devising and managing budgets

This is a new role at Carers Trust to create a database system and a data culture that underpins our ambitious growth plans.

We are investing in donor acquisition, but also in growing our corporate, major donor and grants’ portfolios and you, as champion for data, will be pivotal in this. Leading and being seen to lead at all levels from day-to-day support to strategic development, you will know the details of how databases work, how great data underpins success and how to create enthusiasm and confidence.

In this role you will:

• Be able to create a vision and a strategy for how data will be used to drive growth in our fundraising. You will be the champion for our database.
• Create both the technical systems and processes, and the culture, that ensure our data quality is high.
• Be experienced in integrating other systems into our database so we can effectively integrate data from external systems such as online giving systems or mass email programmes, for example.
• Deliver a training programme encompassing one to one support, workshops, manuals and other activities.
• Work closely with our finance team to ensure our gifts are reconciled with our accounts.
  
  Download the information attached for more details about the role and the perks of working for Carers Trust. 

We have an exciting opportunity for a passionate, analytical and coordinated individual to join us as a Membership Operations Manager at the Royal College of Radiologists (RCR), the examining and membership body for consultant radiologists and consultant oncologists.

This is an exciting opportunity to lead the delivery of an efficient and effective membership function, overseeing renewals, queries, and data management. Leading a high-performing team of four, you will also oversee the delivery of our admission ceremonies, which are key engagement events for new Fellows. Your focus on using insight, being process driven and being data led in approach, will be important to maintain high retention rates and meet KPI targets, to support business activities, growth and income. 

If a role as the driving force behind our membership services interests you, we welcome your application!

What you’ll do:

• Be accountable for the delivery and operations related to the member life-cycle; this includes but is not limited to, new member applications, payments, member benefit administration, renewal, resignations arrears processes to meet KPIs and drive strong retention. 

• Manage the members’ annual renewal to ensure we reach KPIs and projected income targets to support the activities of the RCR while delivering a professional and seamless process.

• Monitor and report on monthly membership growth and make recommendations for action as to Director.

• Be an advocate and spokesperson for membership operational activities as required for internal and external stakeholders.

• Assist in the development and implementation of membership strategies and initiatives with the Directorate of Communications or other Senior Managers.

• Lead and oversee planning and development membership events including Admission Ceremonies, or other engagement events within the team.

• Oversee planned workloads for the Membership Operations Team to ensure they are meeting expected customer service standards, outputs and deadlines, while providing an achievable and fair distribution of work among team members

What you’ll need:

• Knowledge of membership systems and procedures

• General knowledge of or interest in the health sector and issues in healthcare and public policy

• Experience of working in a membership organisation

• Experience of using and developing a client relationship management (CRM) database

• Experience of delivering and embedding exceptional customer service

• Skilled manager of people, able to bring together, motivate, co-ordinate and develop a team

• Effective oral and written communication skills

• Effective level interpersonal skills, including ability to work collaboratively and build and sustain effective working relationships with a diverse range of colleagues, partners and stakeholders

Please find out more about the role and instructions on how to apply from the candidate pack.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Operations and Data Manager
The Orchard Project
Two-year fixed term contract with possibility of extension or being made permanent
Salary £34,642 plus £4,000 London Weighting if applicable
Home-based/Hybrid with at least one day a month in the London office (currently Shoreditch) or with the option to be based in one of our other city locations in co-working spaces or fully remote
Part time 3 days/week (22.5hrs) with flexible working
Excellent benefits including 25 days annual leave pro-rata, Christmas closure, TOIL for additional work, personal training and development budget, employer pension contribution of 5%, £35 per month personal wellbeing budget, two wellbeing days per year, additional one week organisational shut down in June as part of commitment to work/life balance

Do you have a strong track record of effective and efficient operational management including database management, admin and IT? Are you highly organised and practical with a can-do attitude? If so, we would love to hear from you.

Charity People are delighted to be working with The Orchard Project, a small but mighty charity delivering real change for the environment, to recruit an Operations and Data Manager.

The Orchard Project's vision is for everyone in towns and cities across the UK to be within walking distance of a thriving, community-run orchard to transform people's lives and help nature to thrive.

Since 2009, The Orchard Project has brought over 640 orchards into the heart of urban communities, specifically in areas of high deprivation where there is limited access to nature. Local people are trained in the skills needed to care for orchards, ensuring they remain viable for generations to come. The charity has grown from a London-based project to become the country's national community orchard charity with hubs across England, Wales and Scotland, and a core staff team based in London and across the UK. As well as support for community groups, The Orchard Project run accredited training programmes in orchard management and forest gardening, and project work takes place in a range of settings including prisons, schools and in the diverse communities that we serve.

The new Operations and Data Manager will support staff with improved admin systems and data management and develop more sophisticated systems, such as the database and online processes, to enable The Orchard Project to operate more effectively and efficiently.

Key responsibilities

* Administrative and Organisational Support: Coordinate HR processes, manage contracts, handle enquiries, and support logistics for meetings and events. Provide general administrative assistance, including data entry and minute-taking.
* Salesforce and Data Management: Lead Salesforce CRM management, enhance workflows, and provide staff training. Maintain accurate data records, support fundraising, and develop systems for measuring and sharing impact.
* Systems and Tools Management: Manage Microsoft 365 for team collaboration, provide IT troubleshooting, and ensure efficient use of shared tools and resources.

The Operations and Data Manager will have previous experience of working in an administrative or similar role. The successful candidate will have strong working knowledge of Salesforce CRM and Microsoft 365 and a good working knowledge of IT and cloud-based systems. You will have experience of prioritising and managing a complex workload, as well as strong analytical and problem-solving skills and be highly organised and detailed orientated. You will have good communication skills to manage relationships with key internal stakeholders and able to coach and train others.

You will be an "all-rounder" with a can-do attitude and comfortable working in a remote organisation and willing to lead on all administration for a small charity. You will be able to work independently and flexibly to meet the day-to-day needs of the charity and also a strong team player. You will have a genuine passion for using IT systems to improve work life for colleagues.

How to apply

The application process is CV and Supporting Statement. If you would like to apply for this role or for an informal confidential, please apply via the link below with a copy of your CV or email Alice Wood at Charity People for the pack and full details on the application process. We will be in touch with candidates who apply over the holiday period w/c 6 January.

The deadline is 9am on Tuesday 21 January with interviews scheduled for Tuesday 4 February.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Alice if you require any assistance or adjustment to help ensure the application process works for you.

At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Due to the festive break, we’ll be starting to contact potential candidates from the 6th January.

We are looking for a talented Communications Assistant with organisational, people and coordination skills to thrive in a medical charity focusing on supporting doctors to deliver medical imaging and cancer services!

The Communications Assistant is an integral role, supporting the Director and teams to successfully deliver on ambitious objectives. We’re looking for a detailed and efficient self-starter who can turn their hand to database management, diary management, sending out press releases and offering support to the Communications Director, the RCR’s President and also the Chief Executive. 

As Communications Assistant you will be able to manage a varied workload in this multi-faceted role, whilst also being able to learn huge amounts about communications, digital and public affairs. You will have demonstratable knowledge, interest, or experience of working within a Communications team, and have strong communication skills, with an understanding of how to effectively support senior executives. 

What you’ll do

• Update the communications planner and other organisational tools
• Assist with draft press releases – seeking amends and securing sign off
• Draft and/or copy edit basic copy for relevant RCR communications as directed.
• Support an asset management system, ensuring that we have permissions for case studies, photographs and other assets
• Send out emails on request
• Produce powerpoint presentations and other assets as required
• Undertake other general administration for the directorate including processing invoices, bookings and arranging meetings, etc.
• Provide support to the President, particularly around the Annual Dinner and Annual Drinks Reception, managing the invite list, sending out invitations and co-ordinating the event
• Provide some light support to the Executive Director, Communications by processing expenses, organising meetings, making travel/accommodation arrangements

What you’ll need

• Demonstrated knowledge, experience or interest of working within a Communications team
• Ability to manage databases, organise meetings effectively and support administratively
• Ability to multi task in a multi-faceted role
• An understanding of how to support senior executives effectively
• Good writing and communication skills
• Great attention to detail
• Flexible and self-motivated 
• Able to manage a varied workload 

Please find out more about the role and instructions on how to apply from the candidate pack.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

JOB DESCRIPTION AND PERSON SPECIFICATION

As an eCommerce Assistant, you will play a vital role in our dynamic retail team, working closely with the eCommerce Manager to manage daily operations and support income growth. This will be achieved through the sale of a wide variety of donations from our high street shops on our online platforms, primarily eBay and other marketplaces.

Your core responsibilities will include processing high-quality stock, managing listings, providing excellent customer service, dispatching orders, and supporting a team of volunteers to ensure smooth and efficient operations. You will also collaborate with Shop Managers to communicate stock requirements and maintain a steady flow of donations. In addition, this role involves supporting the organisation and participation in events to drive sales and raise awareness, alongside collaborating with auction houses, where appropriate, to secure the best price for high-value items.

The ideal candidate will have demonstrable experience in online sales and, ideally, working knowledge of eBay and other online marketplaces. Strong communication skills, attention to detail, and a good level of written and spoken English are essential.

Responsible to

eCommerce Trading Manager.

Working hours and contract

Permanent, full-time (35 hours per week).

You will primarily work Monday to Friday, 9.30am to 5.00pm, with flexibility to work weekends as required by the needs of the business.

Salary

25k per annum.

Location

Based at our West Norwood Retail Office, SE27 9AA

Start date

As soon as possible.

Role Responsibilities:

· Support daily operations of online stores, focusing on efficiency, quality assurance, and achieving listing and sales targets.

· Create high-quality listings across various e-commerce channels with a focus on product condition, clear descriptions, and accurate details.

· Ensure daily listing targets set by your line manager are met consistently.

· Adhere to efficient processes for stock processing, listing optimisation, and order fulfilment, ensuring all steps meet company standards.

· Oversee the production of high-quality photographic assets for product listings and marketing activities.

· Control pricing strategies to maximise sales and profitability, supported by regular sales and performance analysis.

· Collaborate with auction houses, where appropriate, to secure the best price for high-value items, maximising the impact for our beneficiaries.

· Support the organisation and participation in events and pop-ups to drive sales and raise awareness of our mission.

· Work closely with Shop Managers and the Donations Hub team to source appropriate volumes of stock to meet listing targets. Provide training and development to win hearts and minds and ensure smooth stock supply.

· Maintain high standards of customer service across platforms by responding promptly to inquiries, feedback, and complaints, enhancing customer satisfaction and retention.

· Ensure volunteer and team expenses are accurately recorded and comply with relevant procedures.

· Follow correct procedures for processing retail Gift Aid to maximise its value for the charity.

· Support the training and management of volunteers, providing inductions, supervision, feedback, and ongoing support to create a positive and productive work environment.

· Collaborate with marketing and communications to implement effective online sales strategies and optimise the charity’s online presence.

· Research and monitor industry trends, sales data, and best practices in eCommerce, applying new learnings to improve performance

· Proactively assess personal development needs and seek out opportunities for growth within the eCommerce field.

· Ensure adherence to financial and security protocols for online sales and maintain operational functionality.

· Support the maintenance of equipment and ensure it is in good working order to support eCommerce operations.

· Help maintain a clean and organised working environment, ensuring both the physical workspace and digital records are well-managed.

· Ensure fulfilment processes are followed, including packaging items securely, checking that details match orders, meeting dispatch times, adhering to inventory procedures, and processing returns as per policy, to maintain a high standard of customer satisfaction.

· Coordinate with third-party logistics providers to ensure timely order dispatch and shipping.

· Identify areas for continuous improvement in fulfilment, customer service, and operational processes, suggesting and implementing solutions to increase efficiency and effectiveness.

· Help maintain a safe working environment for staff and volunteers, adhering to health and safety policies and assisting with necessary safety training.

Person specification:

Skills, knowledge & experience

Essential

• Experience with online marketplaces, particularly eBay and Depop, for listing and inventory management, and supporting sales and fulfilment.

• Ability to assist with sales analysis, understanding basic metrics to help improve performance.

• Basic photography skills for creating high-quality images of products for listings.

• Knowledge of popular brands and the ability to identify items that have potential value for resale.

• Research skills to gather information on items, brands, and trends to support listings and pricing decisions.

• Good communication skills, both verbal and written, with attention to detail.

• Commitment to delivering exceptional customer service, responding to inquiries and resolving issues efficiently.

• Understanding of eCommerce best practices, with a willingness to learn and apply new trends and technologies.

• Strong planning and organisational skills, with the ability to prioritise tasks effectively and meet deadlines.

• Basic problem-solving skills, with a logical and calm approach to operational challenges.

• GCSE grade C or equivalent in Mathematics and English or a similar qualification.

Personal Attributes

• Comfortable working in a small team, with a positive, “can-do” attitude.

• Highly organised, with the ability to prioritise tasks and maintain efficiency under pressure.

• Adaptable to changing circumstances, able to handle a fast-paced, evolving environment.

• Proactive and willing to take initiative, suggesting improvements to processes and operations.

• An understanding of and commitment to supporting blind and partially sighted people, aligning with the charity’s mission.

Desirable

• Experience working in charity retail or a similar sector.

• Basic knowledge of Gift Aid and its application within charity retail operations.

• Understanding of marketing principles as they relate to online sales and branding.

• Experience with planning and organising events or promotional activities for online sales.

Flexibility

· The role description is a general outline of duties and responsibilities and may be amended as the charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Working closely with the Business Development Director and Business Development Manager the Fundraising Manager will play a pivotal role in the creation, development and implementation of a robust and diverse fundraising strategy that contributes to the overarching income generation strategy, that meet both current and future operational needs.

The post holder will be responsible for designing, developing and the leading on the delivery of ambitious fundraising initiatives and campaigns.  They will be instrumental in building strong, lasting relationships with new and existing supporters.  They will grow our income and our pool of donors.

The postholder will have a central role in working to secure grants from statutory agencies and trusts and foundations.

There is significant scope and opportunity for the Fundraising Manager to develop the charity’s work arounds individual giving, challenge/community events, support innovative digital fundraising campaigns and assist in the delivery of targeted fundraising activities and events and corporate partnerships.

The Fundraising Manager will be responsible for all processes related to fundraising activities including managing budgets to ensure best use of available resources to maximise income.

The post holder will create an effective and engaging internal and external communication plan that ensures inclusivity and accessibility across all areas of the charity.

This role involves evening and weekend working to support fundraising events and activities.  Time off in lieu will be given for these events and activities.

Workers should be “free from abuse in their own lives.”

Applicants are asked not to put themselves forward for selection if this is not the case.

Job Title: Individual Giving Manager – VAC120

Working Hours: 37.5 hours per week

Salary: up to £40,000 per annum

Contract: Permanent

Deadline: Monday, 13 January 2025

Telephone Screening: 17- 20 January 2025

Interviews to take place: Wednesday, 29 January 2025

Location: Leeds with the option to work from home.

Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees?  Do you have previous experience working within Fundraising and have strategic skills? If so, we want to speak to you!

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.

People are central to everything we do at the Charity.  Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

The Role

Reporting to the Head of Individual Giving, this role will help the charity to grow unrestricted income from individuals – including regular giving, giving in appreciation, mid value giving and appeals. You will lead on plans to grow our Individual Giving supporter base, uplifting donor gifts and providing excellent supporter experience to increase retention rates through the loyalty and commitment of donors.

The person will:

· Directly manage an Individual Giving Officer.

· Manage and identify growth opportunities for key individual giving income streams including appeals, regular giving, mid value giving, supporter newsletters, digital giving and appreciation of care donations. 

· Write engaging, impactful copy to engage and motivate donors and potential new donors.

· Work with the Supporter Journeys Officer to plan, introduce and evaluate integrated supporter journeys to grow loyalty and commitment.

· Produce detailed reports on campaign performance and monitor against past performance and planned expectations.

The successful candidate will have:

· Ideally you will have 3-4 years’ experience in a similar individual giving role.

· Previous line management experience, including conducting 1-1s and appraisals.

· An understanding of charity law, GDPR, data protection, PECR and the code of fundraising practice.

· Be a natural storyteller, able to demonstrate impact of support to encourage donations and increase retention.

· Previous experience of full campaign management including briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, developing campaign analysis and reporting, managing budgets.

· Experience of using a CRM database and working with data teams to update key information, segment audiences and interpret results.

Benefits:

· 27 days holiday a year plus bank holidays with the option to buy additional holiday.

· Flexible and Hybrid Working

· Volunteering Days

· Unlimited access to our online Learning & Development Portal

· Line Management Training Programme

· Pension scheme- 5% employer contribution

· Annual pay review

· Health & Wellbeing support including:

o access to an Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· Car Lease Scheme

· NHS Blue Light Card and Discounts.

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.

Role description:

Southampton Hospitals Charity is a newly set up charity, with a new finance department. We are looking for a self-motivated, experienced individual, to undertake and manage all day to day book keeping operations and tasks in the department. This will mean rolling up the shirt sleeves and doing the book-keeping (in the short term, alongside the Director of Finance). In the medium term, after assessing resourcing requirements, we may recruit an additional member of staff for this role to manage.

Essentially, this role will be responsible for all day to day book keeping operations in the finance department, ensuring that accurate and complete accounting records are kept up to Trial Balance, and that financial processes are efficient and adhered to. They will not be responsible for preparing management accounts.

The role will be expected to collaborate with the Director of Finance on the improvement of existing systems and the introductions of new ones, especially those used by non-financial staff, to ensure that all necessary information is fed to the finance department. They should be proactive, and excited by the opportunity to make their mark on this fledgling charity with a remit to raise money for the NHS in the local area.

Main Responsibilities:

Income

• Post all income streams to the nominal ledger
• Download supporting records from all payment platforms (JustGiving, Stripe, etc), and reconcile to receipts
• Liaise with fundraising staff to identify other bank receipts
• Raise sales invoices as required
• Maintain credit control over the very small sales ledger
• Reconcile fundraising CRM software with accounting software

Expenditure

• Process purchase orders and purchase invoices, ensuring compliance with authorisation procedures
• Process grant awards, ensuring compliance with authorisation procedures
• Reconcile supplier statements
• Generate suggested payment runs
• Maintain purchase ledger and resolve supplier queries
• Process staff expenses
• Process prepayment card and credit card expenses

Bank

• Perform bank reconciliation
• Manage the process for onsite storage of cash and cheques, their transfer to the NHS Trust cashiers office, and the recording of cash and cheques

Record keeping

• Ensure that records are properly maintained in electronic format to comply with statutory, financial and GDPR regulations
• Support end-of-year preparation to ensure compliance with statutory reporting and thorough, accurate record-keeping
• Assist in gathering documentation for audits, ensuring necessary information is organised and available
• Work with FD to ensure that the necessary accounting processes and reporting systems are in place

Other

• Reconcile control accounts at month end
• Post regular journals as required
• Produce ad-hoc reports as required
• Complete government and other surveys as required
• Represent the Charity in all dealings with internal and external stakeholders in a professional and efficient manner
• Champion our code of behaviour and act as a role model, ensuring that our safeguarding and other key policies and procedures are adhered to at all times so as to protect the people we work with and our reputation
• Perform other duties as reasonably required in line with the nature of the role

Person Specification:

Knowledge and experience

• Qualified or part-qualified in an accounting qualification
• Experience of maintaining book-keeping records for an entire organisation
• Experience of working with accounting software (Xero is used by the charity)
• Experience of working independently
• Some experience working within a charitable or health-based organisation would be useful but not essential.

Skills, abilities, and behaviours

• A drive for accuracy
• A drive for adherence to processes
• Exceptional attention to detail
• Excellent problem solving skills
• Good communication skills – liaison with other charity staff will be essential
• Good IT skills, including database work and at least intermediate Excel
• Good written communication skills
• Commitment to team-working and respect and consideration for the skills of others

We are looking for two enthusiastic, efficient, and coordinated professionals to join the Exams Operations team as an Exams Administrator at the Royal College of Radiologists (RCR).

Exams are a core tenet of producing high quality doctors and this role manages the practical delivery of exams, supporting candidates and examiners and ensuring operational excellence. The Exams Administrator has day-to-day delivery responsibility for the First FRCR exams and the Final FRCR Part A in both Clinical Radiology and Clinical Oncology. ese assessments feature both written and image-based components, delivered across different digital platforms and run over multiple sittings in both UK and global venues. The assessments are - for many – candidates first experience of the FRCR exams and of the wider organisation. The postholders work will support the RCR’s intended strategic increase in candidate numbers, notably from global candidates who have a choice of international radiology and oncology qualifications.

To be successful in this role you’ll be an excellent communicator able to work collaboratively with colleagues and chairs of relevant exam boards. You’ll be committed to delivering an exceptional professional and proactive service, using your critical thinking skills to problem solve and relieve pain points.You will be joining a dedicated team who enjoy the challenge of ‘making a difference’ by supporting doctors through their RCR examinations.

What you will do: 

• Promote and publicise exams, filling all available exam capacity to support candidate access and maximise the use of exam content.
• Work with the Venue and Invigilation Officer on long-term capacity requirements, and support with the introduction of new venues.
• Oversee live delivery of exams delivered contemporaneously, providing remote expert support to local personnel and candidates, ensuring the smooth running of exams across multiple venues and countries.
• Process candidate bookings via the exam booking system, producing accurate exam materials such as timetables, visa correspondence and candidate lists for each sitting. 
• Be the main point of contact for UK and global potential candidates ensuring an excellent customer service offer reflecting useful and timely information regarding exam criteria and eligibility. 
• Support candidates and their trainers with specific exam issues and queries - relieving pain points, resolving issues with sensitivity and tact and escalating where appropriate
• Support examiners to effectively undertake their duties, notably regarding quality assurance, marking and results-generation.

What you will need: 

• Experience of working in an exam, assessment or educational setting
• Experience of interpreting, applying and communicating regulations and policy.
• Experience using and maintaining a database or equivalent to store and retrieve information so that information is kept up to date and readily available
• Effective interpersonal skills with the ability to work collaboratively and build and sustain effective working relationships with a diverse range of groups. 
• Excellent oral and written communication skills as appropriate to the audience. 
• Ability to work effectively within the team 

Please find out more about the role and instructions on how to apply from the candidate pack.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We have an exciting opportunity for an experienced Legacy and Individual Giving Officer. You’ll lead on our Legacy and Individual Giving strategy and be part of a group of outstanding fundraisers.

Working closely with the Senior Public Fundraising Manger, you will plan and develop engaging supporter communications and products across multiple channels to multiple individual audiences, including acquisition and retention. 

You will create and implement all aspects of legacy fundraising and administer legacy cases in line with best practice - communicating with executors, solicitors and all other aspects of estate administration.

In this role you will also plan, project manage and deliver a full programme of Individual Giving appeals to optimise response rates and lifetime value.

Based in Surrey, the Orpheus Centre is an independent specialist college and charity that focuses on developing independence skills through performing and visual arts and makes dramatic improvements to young disabled adults’ lives.

We believe that every young disabled person should have the same opportunities as their non-disabled peers and we offer a personalised study programme focusing on building independence, communication and social interaction skills through the arts, supported housing and a personal care service.

35 hours per week / 52 weeks per year

Opportunities for flexible, hybrid and part-time working.

Salary: £27,000 - £30,000 per annum (dependent on experience)

Excellent benefits include (but not limited to) 25 days annual leave plus bank holidays, enhanced pension contributions, Employment Assistant Program (EAP) paid days off for dependants, bereavement leave, death in service, free staff lunches and training and development opportunities.

Essential qualifications, knowledge and experience:

• Educated to A level standard or equivalent
• 5 GCSEs (Grade C or above) or equivalent including Maths and English OR demonstrable literacy and numeracy
• At least 3yrs experience delivering fundraising projects
• Experience of using and maintaining databases, especially CRM systems.
• Experience using Microsoft package in particular word and excel.
• Has worked as part of a team
• Customer service experience
• Basic knowledge of Gift Aid and how it applies to financial donations
• Knowledge of different methods of fundraising
• Understanding of charity legislation in relation to fundraising activities, in particular GDPR
• Good communication and presentation skills
• High levels of accuracy in written materials and data entry
• Excellent organisational skills with ability to work on own initiative under pressure & without direct supervision
• Excellent interpersonal skills
• Able to build and maintain good working relationships with people
• Able to prioritise, plan and organise own workload including demonstrable experience of managing a diverse workload and working to strict deadlines under pressure
• Numerate
• Good IT skills including email and data recording

Orpheus is a charity that delivers high quality services for young disabled adults. We have jobs for support workers, teachers, administrators and many more. We train, nurture and support our staff and offer a welcoming and friendly working environment. If you share our passion for changing the lives of disabled people, then we would love to hear from you.

Orpheus is committed to safeguarding and promotes the welfare of all service users. As part of our safer recruitment process and in line with Keeping Children Safe in Education 2024, online searches will form part of this process. We are committed to the promotion of equal opportunities.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.

As a Disability Confident Employer, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

In this role you will:

The Stewardship Manager will be a key strategic leader within Carers Trust's Income Generation and Engagement Directorate who will create, implement and manage a comprehensive stewardship programme that illustrates to supporters the impact of their giving and involvement.

The Stewardship Manager will be responsible for ensuring an exceptional donor experience, fostering long-term relationships and maximizing the retention and growth of income from individuals, trusts, and corporate donors. Working closely with all of our donor leads, they will develop an overall stewardship vision and oversee the planning and implementation of our supporter relations programmes for each audience.

Alongside our Database Manager, the Stewardship Manager will also ensure compliance with regulations, full documentation of communications and relationship milestones, and create a robust monitoring architecture for evaluating and reporting progress.

Our ideal candidate:

• Proven experience in donor stewardship, relationship management or customer experience in the charity or nonprofit sector
• Strong communication skills, with the ability to write and design engaging and persuasive content
• Excellent interpersonal skills, with the ability to build relationships at all levels
• Strategic thinking capacity, with experience designing and implementing stewardship plans
• Proficiency in using CRM systems for donor management and reporting
• Knowledge of fundraising principles and donor motivations
• Understanding of GDPR and its implications for donor communications
• High level organisational skills with strong attention to detail
• Empathy and a genuine commitment to the charity's mission
• A proactive approach to problem-solving, showcasing creative thinking
• Flexibility to attend occasional out of hours events and meetings

Download the attachments to find our more about the role and working for Carers Trust. 

Our client, a leading London Independent School is looking to recruit a permanent, part-time (21-hours per week) Database & Gifts Officer.  The post is to start as soon as possible and based in Dulwich.

Key responsibilities for this post will include:

• Maintaining the alumnae database, including planning, integration of other data sources across the school, liaising with colleagues across the school ensuring data integrity, GDPR and best practices.
• Following and maintaining clear processes to capture data supporting the development and alumnae activities and communications - ensuring that information is imported and recorded accurately and in a timely manner.
• Creating an annual timeline for data transference across the school, setting out and following clear process and structure. Including new alumnae, new parents, former parents and staff data.
• Conducting in-depth data analysis, data segmentation and reporting to understand key audiences, including researching across the department to identify "lost alumnae".
• Managing all demographic information, donor gift records, market analysis, and generating financial reports for the head of department.
• Working closely with the school's finance department to ensure that figures and data are reconciled for all reporting purposes and liaising on matters relating to the direct debit service provider & third-party gift processing agencies.
• Use the school's system to update and maintain accurate records and details, ensuring that any data collected complies with all GDPR legislation and best practices.
• Assisting when required at department alumnae reunions and events (which may be at evenings and weekends).

To be considered for this role you will have:

• Worked in a similar post previously, ideally from a school or not-for-profit organisation.
• Knowledge of the systems ToucanTech or Raiser's Edge or similar databases in a fundraising capacity.
• Demonstratable experience in database administration including import/export, configuration and troubleshooting.
• Excellent administrative, organisation, attention to detail and time-management skills.
• Excellent IT skills, including MS Office suite of products and the ability to use bespoke systems.
• Knowledge and understanding of GDPR practices regarding confidentiality of personal information.
• A satisfactory Enhanced Disclosure from the Disclosure and Barring Service.

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. 

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Job Title: Development Manager

Location: London 

Contract: Permanent 

Reporting to: Head of Development 

Responsible for: Occasional consultants or volunteers 

Salary: £50,758.50 Gross per annum

Deadline: 8th January 2025

Conciliation Resources 

Conflict is difficult, complex and political. The world urgently needs to find different ways to respond. Conciliation Resources is an international organisation committed to stopping violent conflict and creating more peaceful societies. We work with people impacted by war and violence, bringing diverse voices together to make change that lasts. For 30 years, we have been making peace possible. We currently have over 70 full and part-time staff members, working mainly out of the London and Australian offices. We work with over 70 locally-based and international partners worldwide. Conciliation Resources is deeply committed to keeping people safe from harm, whether they are personnel or those who come into contact with our work.

Communications and Development Team 

The Development Team sits within a wider Communications and Development Team, which consists of four members of staff at different levels, who work across a range of activities. The wider Team has two dedicated staff members currently focused on donor relationship management and fundraising, and two on communications. 

The Development function is responsible for management of Conciliation Resources’ strategic funders, the generation of unrestricted income and providing fundraising support to the wider organisation. The majority of funding currently comes from government grants and this will remain a key focus, with some time also spent on reacting to opportunities for new funding streams which present themselves – such as trusts and foundations, and to a lesser extent, high-value individual donors and corporations. 

The Communications function has oversight over all areas of organisational communications including the website and digital communications, branding, media relations and production of content. 

Job Purpose 

The purpose of this role is to help generate funding for CR as an organisation, and its component teams. The job-holder will need to work with the Head of Development to support the development of existing and new unrestricted funding relationships, collaborate with staff in other teams to help achieve more restricted income, and at all times champion good organisational communication and information management around funding and donors.

With guidance from the Head of Development, the postholder will lead on building and maintaining strategic relationships with new donors and partners, which might involve some grant management, including budget monitoring, as well as providing technical advice to programmes and policy teams’ fundraising efforts. This may involve writing proposals, working on project budgets, coordinating submissions and providing other guidance, help and advice. The postholder will need to engage, train and support colleagues, as well as gather learning and introduce new tools in response. 

They will use Conciliation Resource’s data management system (currently Podio) to support the development of clear grant and donor management processes, and maintain aspects of the system which relate to fundraising. 

As a member of the DevelopmentTeam, the postholder will also feed into wider fundraising activities and strategy, supporting the Head of Development Team as needed.

Person specification 

Essential experience, knowledge and skills 

• Significant experience of developing and drafting successful funding proposals and budgets to secure income

• Experience of working with grant management or customer relationship management (CRM) IT systems 

• Knowledge of basic fundraising practices, approaches and environment

• Excellent English verbal and writing skills, with the ability to write for different purposes, communicate persuasively and summarise complex information 

• Strong interpersonal and relationship-building skills, with the ability to work collaboratively, listen to and influence others, both internal and external to Conciliation Resources 

• Excellent numerical and analytical skills, with the ability to present information in an accessible way

• Common sense approach, with a positive attitude and the ability to adapt to an evolving business and working environment, and take initiative

• Cross-cultural sensitivity and appreciation

• Understanding of and commitment to Conciliation Resources’ goals, values, work and approach

Preferable

• Experience or knowledge of commercial contracting

• Experience or knowledge of trusts and foundations 

• Experience or knowledge of major donor fundraising

• Significant experience of building relationships with donor contacts, in particular with institutional donors (including UK, USA, UN, EU or other european governments) to support the increase of funding for an organisation 

• Experience of donor-funded grants/contracts, including narrative and financial reporting, due diligence and contract processes, basic monitoring and evaluation 

• Project management experience, including experience coordinating and gaining support from a wide range of stakeholders 

• Experience of working in an international non-governmental organisation or related organisation 

• Administration experience, including a proven track record of maintaining databases and office records 

• Knowledge of international development, peacebuilding or humanitarian work 

• Good coaching skills with the ability to pass knowledge onto, train and motivate others 

• Exceptional organisational and planning skills with the ability to coordinate information and processes involving multiple people/teams

• Excellent attention to detail 

• Strong computer and IT skills, with good command of Excel and awareness of artificial intelligence tools

Desirable 

• Relevant university degree, or local equivalent, or qualification by experience in a relevant subject area