Database Manager Jobs
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community and Engagement Manager
Position: Community and Engagement Manager
Location: Teddington, TW11 8HT
Salary Range (depending on experience): pro rata of £32,910 – £38,745 incl. OLW
Hours: Part-time 21 hours per week. We are able to offer some flexibility with the role such as term time only or flexibility with days/times.
Contract: Permanent
Annual Leave: 25 days leave plus bank holidays or pro rata of if part time
Closing date: Sunday 9pm 14th July 2024, or before if a suitable candidate is found.
We reserve the right to close the application early. An early application is strongly recommended as shortlisting and interviews will be held on an ongoing basis.
About the role
Richmond AID is seeking an energetic and enthusiastic person who will support our vision of putting Deaf and Disabled people at the centre of everything we do. We are looking for an experienced person who can develop and implement an engagement and co-production strategy. You will work closely with our other managers and play an integral role in the management team.
The role involves leading the delivery and development of our dynamic Community and Engagement team. This multidisciplinary team currently has 6 direct reports and services include: BuddyUp, Spade gardening service, Mental Health Peer Support service, Connect to Tech digital training, Campaigning and our wide range of peer group activities. There is a variety of skills and experience which will require someone to We are looking for someone to not just manage these services, but to lead their development and widen our coverage across the borough of Richmond. This will predominantly involve supporting the people involved to be leaders of their own projects, developing/modernising our delivery model, ensuring projects meet targets and quality standards and when required also being involved in supporting direct service delivery.
We are looking for a motivated, resilient and ambitious manager to join our amazing team. This is a fantastic opportunity for you to play an integral role in improving the lives of Deaf and Disabled people.
About you
You will have strong leadership skills with experience of managing a multi-disciplinary team. You will lead our engagement, co-production and campaign strategy and manage our Community and Engagement team instilling these values through all our work. You must be committed to the value of participative community engagement, have a great understanding of the needs of diverse communities, and a passion for social justice and supporting Disabled people.
You must have experience in the delivery of community facing services and be able to demonstrate an understanding of the challenges faced by Disabled people. It is essential you bring passion, dynamic ideas and creativity to the role.
You will be an excellent networker internally and externally. You will have strong influencing skills, and will have the right blend and balance of people skills with excellent communication and project management abilities. You must be comfortable connecting with the wider community, able to listen, gather the views of local people, and feed these back into our wider programme of work. You’ll be confident in participative strategies and tools such as facilitating groups, arranging events, developing surveys, gathering views and responding to consultations.
You will have experience of managing a team covering a wide range of projects and interests. You will know what it takes to set up and manage a project and ensure it meets the intended outcomes.
You will be skilled in managing group dynamics and supporting your team to have boundaries with clients. You will also have experience of managing Safeguarding issues. Above all you must bring a positive, solution focused attitude.
Experience of campaigning work, with a track record of delivering innovative digital campaigns that have led to real change, would be an advantage.
About Richmond AID
Richmond AID offers 25 days annual leave plus eight bank holidays pro rata. Normal office hours are 9am to 5.15pm Monday to Thursday and 9am to 5pm on Fridays. You will be based at our offices in the Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT but may need to work from other locations as needed.
Related roles: volunteer manager, services manager, service coordinator, community development facilitator, campaign manager, community engagement, co-production manager, activities coordinator.
Please apply via the Charity Jobs website. An early application is strongly recommended as shortlisting and interviews will be held on an ongoing basis.
You will need to send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Stories are at the heart of everything we do at Age UK. Are you an excellent communicator with the skills to share the voices of older people, and bring our vital services to life? Age UK is recruiting for a Stories Manager to join our dynamic Brand and Content Team.
No one can describe the difference Age UK makes as well as the people whose lives we have touched, and in many cases changed forever. This is a fast-paced and varied role with no two days being the same. working across multiple channels and campaigns. The post holder may one day interview an older person to capture their story, the next be attending a film shoot, all whilst ensuring the storytellers welfare remains our highest priority.
If you're a born 'people person', love nothing more than a good chat, have an ear for a story and the creativity to bring it to life across multiple channels, then this could be the perfect role for you.
Please note: The successful post holder will be subject to an Enhanced DBS check.
This fantastic opportunity offers hybrid and flexible working between home and our London office near Tower Hill. Currently the team meet typically once a week in the London office.
Your travel costs to the London office are not covered. This role will also require regular travel around the country, to our Network Partners and Storytellers - travel costs to these locations will be covered by Age UK.
Age UK Internal Grade - 6L
Must haves:
* Experience of identifying, onboarding, and stewarding storyteller
* Experience conducting major interviews.
* Excellent communication skills, both written and oral.
* Line management experience.
* Experience of working cross-team and cross-department, adapting to various working styles and adapting working style accordingly.
* Good organisational and planning skills, whether with overall projects or managing your own workload/that of the team in the face of competing requests.
* Experience using databases and maintaining accurate records of information.
* Experience inputting into, working with, and adhering to consent processes.
Great to haves:
* Training as a journalist would be helpful, not just to develop interesting stories, but to identify how these stories can be used to maximise their impact.
* Experience of working directly with vulnerable adults and of managing ethical protocols.
* Ability to understand and manage ethical issues sensitively and make appropriate judgements in the context of your work
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Subject to enhanced an enhanced DBS clearance
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are currently looking for a Digital Programmes Officer to join us at The Duke of Edinburgh's International Award Foundation.
The Duke of Edinburgh’s International Award (the Award) is a Non-Formal Education and Learning framework encouraging young people to find their purpose, place and passion in the world.
In more than 120 countries and territories, our globally recognised accreditation is available to all 14 to 24-year-olds, of all backgrounds, locations, cultures and abilities.
Through the programme, each young person becomes part of something special while developing their own interests, universal skills and life aspirations.
The Duke of Edinburgh’s International Award Foundation is the international charity that drives and encourages the Award’s growth, access and impact across the globe. Working in partnership with organisations and governing bodies, we oversee the licensing of Award operators – including schools, youth groups, employers and custodial institutions.
The Digital Programmes Officer will assist with the development and adoption of the digital tools provided by The Duke of Edinburgh’s International Award Foundation (the Foundation). The Digital Programmes team’s primary focus is on the Online Record Book (ORB) and the Award Community. The ORB is a bespoke platform designed for participants and their leaders to manage their Award progress. The Award Community is an online forum, information source, and Learning Management System for adults involved in the International Award. Initially, the priority of this role will be to assist with the development of a new Award Community.
Working with the Senior Digital Programmes Manager and a range of stakeholders from across the International Award Association, as well as external suppliers and contractors, the Digital Programmes Officer will work to ensure that The Foundation’s digital tools are well maintained and developed to remain operational and fit for purpose.
The Foundation’s approach to managing its digital tools is one of continuous improvement. Taking in the views of a wide range of stakeholders, especially participants, Award Leaders, and Operators, this role will look after the day-to-day change management process, liaising with developers to ensure that changes are scoped, applied, and communicated effectively.
Please see the recruitment pack for more information on key responsibilities for the role.
The closing date for applications is 19 July 2024 at 17:00 EST. Please submit your CV and cover letter by this date. Interviews will take place shortly after, and we are looking for the successful candidate to start as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Free breakfasts/snacks
Reports to:
Based: Wandsworth/Battersea
Salary: £38,000 - £43,000
Contract: Permanent, Full Time/Part Time
Work Arrangement: 40 hours per week, Hybrid/Office
DBS: Basic
Role Overview:
You'll be the go-to person for transforming our unique venues – from the Pump House Gallery to the Battersea Park Bandstand and Bowling Green, and the Wandsworth Civic Suite – into dream settings for weddings and private events. The role will also be responsible for proactively selling our wedding spaces and managing enquiries all the way through to event delivery and ensuring that health and safety procedures are adhered to when on-site.
The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work.
Main Duties/Responsibilities:
Sales
- Generate leads, convert enquiries into bookings through quotes and site visits and build strong client relationships along the way
- Collaborate with the Deputy Head of Events and weddings team to create fresh event packages and initiatives that complement existing income streams
- Actively build new sales pipelines by leveraging networks and community connections
- Manage all enquiries in Priava, keeping track of venue availability, quotes and site visits
- Drive revenue growth by exceeding income goals set by the Head of Events
- Occasional evenings and weekend site visits for prospective clients across our venues
End-to-end Event Management
- Support the Weddings Team in managing customer queries, feedback and delivery
- Oversee event management ensuring all event paperwork complies with Event Policy requirements
- Ensure events are properly staffed, and staff are fully briefed on client needs
- Liaise closely with the Events Team and other park services to ensure seamless coordination of the entire events program
- Line management of Events Coordinators within the Weddings function and the Events Support Assistant
- Occasional event delivery dependant on department / team needs
Event Production
- Support the Head of Events and team with the delivery of Enable-produced events throughout the year
- Assist with the physical setup and dismantling of events. Including managing contractors, suppliers and event equipment
- Create, manage and deliver a program of Community Events Admin and Finance
- Log venue bookings, budgets, and all recorded income in Priava
- Create client invoices, liaise with the Finance Team, and follow up on invoices
- Seek quotes aligned with Enable's Procurement Code and raise purchase orders
- Achieve targeted income through smart booking selection and balancing the needs of public use venues
- Carrying out other duties as directed by the Deputy Head of Events
Skills and Experience:
- Previous wedding / venue management experience with demonstrable experience of end-to-end events management
- Experience in budget management
- Line management experience in a supportive collaborative way
- Comfortable using essential office software like Outlook, Excel, and other databases
- Tenacity to seek out potential new business and client opportunities and confidence to work independently and lead from the front
- Patience and ability to negotiate professionally with suppliers
- Proactive approach and pride yourself on going the extra mile to create the best 5* customer experience as possible
- Excellent written and communicative skills with a high level of confidence speaking to members of the public, other staff, clients and senior management
- Ability to work under pressure and meet deadlines effectively
- Ability to work autonomously under the direction from senior team members
- Hold a full clean manual UK driving licence
- Comfortable working weekends, early mornings and late nights when required
This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
Supporter Services Manager
We are seeking a passionate and dynamic Supporter Services Manager to lead a Supporter Services team
Position: Supporter Services Manager
Location: London, N1 7GT
Salary: £40,560 per annum
Contract: Full time, Permanent
Closing Date: 9am, Tuesday 23 July
About the role:
As Supporter Services Manager you will play a pivotal role in ensuring that supporters receive exceptional care and that all donor processes run smoothly. Your leadership will help the charity continue their mission of providing timely and effective humanitarian aid.
Key Responsibilities:
- Team Leadership: Manage and develop the Supporter Services Officer and temporary staff, ensuring clear objectives and personal development plans are in place.
- Workflow Management: Oversee donation processing and enquiry handling, ensuring all deadlines and service level agreements are met.
- Supporter Care: Champion excellent supporter care across all teams and channels, staying informed about best practices in the sector.
- Service Improvement: Develop and refine service level agreements and key performance indicators, continuously improving supporter experience.
- Legal Compliance: Ensure all activities meet relevant legal requirements, including Data Protection and Gift Aid regulations.
- Relationship Management: Build and maintain strong relationships with internal teams and external suppliers to support fundraising efforts.
- Complaint Handling: Manage escalated supporter complaints, ensuring timely and satisfactory resolutions.
About you:
To be successful in the role of Supporter Services Manager, you will need proven experience in line managing a customer or supporter care team, with a strong track record in nurturing talent and achieving results.
Other key skills and experience include:
- Experience of managing gift administration processes and procedures, including Gift Aid, in a UK charity.
- Proven ability to establish, manage and drive outstanding performance from relationships with external suppliers and consultants.
- Experience of financial management including budgeting and forecasting.
- Experience of working in a pressurised rapidly changing environment.
- Excellent interpersonal and communication skills, both oral and written and a confident communicator with all audiences.
About the organisation:
You will be joining a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. Since it was founded in 1963, they have run over 77 fundraising appeals and raised more than £2.4 billion to help save lives and protect livelihoods in disaster-affected communities around the world. The DEC offers hybrid working; during an appeal, office attendance is mandatory for two weeks.
Other roles you may have experience of could include: Supporter Care Manager, Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.
How to apply
If this role is of interest and meets your skills, experience, and knowledge, then please apply with an anonymised CV (i.e. please state your initials only, not your full name) and a cover letter detailing why you feel you are suitable for the role.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
A senior / managerial Salesforce role accountable for driving forward the continued rollout, design, build and development of Salesforce and related applications; aligned with the Trusts strategy, values and goals.
Role responsibilities
• Create, document and prioritise application requirements by working together with team subject matter experts and end-users to development new functionality.
• Work with management, strategic planning and end-users to automate business processes.
• Strong knowledge of Salesforce automation (such as workflow rules, process builders and flow) is integral for the role.
• Manage multiple Salesforce project streams, identifying projects which require assistance from the implementation partner, and manage projects from pipeline to production.
• Own the development and configuration function by becoming a technology ambassador for the solution, demonstrating its ‘use of’ cases, and ensuring the Trust gets the best return on its investment by using the platform to its fullest extent.
• Create and maintain documentation on processes, policies, application configuration and help related materials as database applications are developed.
Person Specification
• Salesforce Certified Administrator / Non-profit Cloud Consultant
• Track record of Salesforce deployments, releases and environment management
• End to end lifecycle process management of Salesforce Application development
• Working with internal customers and external vendors to gather requirements and design technical solutions
• Previous experience as a Salesforce Administrator
Behaviours and competencies:
• Committed to ongoing professional development
• Supportive team-worker and facilitator
• Demonstrate a commitment to the values of the Trussell Trust
• Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds
• Contribute to the effective and efficient running of the ICT Office as appropriate
• Role models inclusive behaviour, values and leadership
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re entering an ambitious new phase of growth. This expansion will enable us to deliver our vision – that by 2050, everyone with breast cancer will live and be supported to live well.
This growth phase means we are seeking to make new connections and attract new donors who can make transformative gifts. Gaining new business will be critical.
As our philanthropy manager, you’ll be integral to supporting income growth within our major gifts fundraising programme. This is a great opportunity if you are a talented major gift fundraiser who has comprehensive experience of successfully soliciting donations from high-net-worth individuals.
This is an externally focussed, relationship management role, concentrating on securing and maintaining long term relationships with high-net-worth donors. This will include identifying new opportunities to raise funds from prospective donors who could make significant financial commitments. You’ll then be responsible for engaging, cultivating, and stewarding these relationships.
The role will support a philosophy of proactive relationship building through cultivation and stewardship communications and activities. This will entail maintaining and maximising exiting donor relationships as well as attracting new business from a growing pool of new major supporters. You’ll ensure prospective donors are engaged with appropriate propositions, particularly from our extensive medical research portfolio.
This role will involve working closely with the head of philanthropy and associate director, philanthropy and special events. Developing good working relationships with the prospect researcher, research communications colleagues and other key internal stakeholders will also be vital.
This is an exciting opportunity for the right individual to join our ambitious team. It will offer the chance to use your skills, experience and enthusiasm to make a significant difference for all people affected by breast cancer.
About you
We’re looking for a highly self-motivated, innovative relationship manager who has well-developed understanding and knowledge of philanthropy. A natural and confident networker, you’ll be an exceptional communicator who thrives on making new business connections and building relationships with first time major donors. You’ll have demonstrable experience of soliciting at least 5 figure gifts from high-net-worth individuals and maintaining those relationships for repeat gifts. You’ll have a track record of meeting challenging income targets as well as experience of being part of high value asks alongside senior colleagues and/or senior volunteers
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date, therefore, this role may close before the advertised closing date.
Closing date 9.00am on Friday 19 July 2024
1st Interview w/c Monday 22 July 2024
2nd Interview w/c Monday 29 July 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are delighted to be recruiting for a highly motivated, experienced and influential Fundraising Manager to be a key contributor in ensuring we continue to transform young lives through sailing and other opportunities.
As a member of our Senior Management Team, you will be responsible for managing the Fundraising Team based in Poole and directing the activities of those in other ASF locations to generate income against set targets and develop new income streams, working collaboratively with the CEO and wider ASF team.
You will need to use your gravitas and well-developed influencing skills to nurture relationships and articulate the benefits of ASF work to key high value donors to leverage more sizeable donations. You will use your well-developed networks to further build our funding portfolio. This includes developing partnerships with corporate businesses and local communities.
Working collaboratively with the Growth and Performance Manager, The Operations Teams, Finance Manager and the Trustees you will demonstrate a proven ability to develop, write and deliver high quality applications and proposals for funding.
Planning, supporting and attending ASFs regular fundraising activities, events and dinners is a key requirement for the role.
If you have an understanding of the charity world and a proven track record of winning sizeable grants we would love to hear from you.
Benefits: 28 days annual leave including bank holidays, increasing with service, charity pension provided, branded work clothing, use of centre equipment and access to a range of watersports training & courses at a preferential rate.
Location: Home, Poole and Portsmouth (hybrid and flexible hours available)
If you are interested please supply a full CV and covering letter explaining why you are applying for the role and why you would fit the criteria.
The client requests no contact from agencies or media sales.
We are seeking a manager to lead a frontline team, suitable for an experienced people manager who is friendly, kind, and capable of managing a busy workload. The ideal candidate will motivate staff and volunteers, engage with elders, and be solution-focused.
About Katherine Low Settlement
Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.
We run a range of our own community services to support older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.
Katherine Low Settlement’s work with older people
Katherine Low Settlement has worked with older people since its conception in 1924.They are a core part of the community that we continue to work with. We provide, often in partnership, a range of projects and activities for older people including health and wellbeing; creative arts; intergenerational work; connecting people and trips/outings. Our services include an Older People's Lunch Club, Contact Club, T’ai Chi for Elders, exercise and social sessions, and support online.
We work with older people to:
• Encourage active and independent living
• Reduce isolation and loneliness
• Improve well-being and prevent ill-health
• Enable older residents to be dynamic and contributing members of the Wandsworth community.
Role Purpose
We are seeking to recruit a manager to lead a frontline team. This role will suit an experienced people manager who is friendly, kind and able to manage a busy workload. Someone who can motivate staff and volunteers, engage with elders and be solution focused.
Key Responsibilities
• Manage the day to day running of the Elders Core Service as part of the wider Elders Programme. This includes the three day a week lunch club, transport offer and social sessions and one-off activities and trips.
• Lead a team of dedicated part-time paid staff and volunteers. The team members include a cook, support worker, minibus driver and sessional workers such as exercise tutors.
• Work collaboratively with the wider team to provide this “hands on” programme which builds on older people’s strengths and potential.
• Manage the monitoring and evaluation of the project.
• Ensure the programme runs to budget.
• Support the planning of the core programme with Elders members themselves and with the wider team.
• Recruit, assess and support new and existing members (service users)
• Manage waiting lists for the programme
Main Duties & Responsibilities
Planning and oversight
• Working with the Head of Programme, ensure that all service output meets KLS’ vision, mission, values and charitable objects and with the Head of Programme, ensure the service meets the programme strategy and KLS’s 5-year strategy.
• Ensure the smooth delivery of core older people's activities throughout the week and organise, plan and promote agreed one-off activities throughout the year in a timely and planned manner.
• Manage the transport offer, including route planning and pick-up schedules of older people to and from KLS’ activities with the Minibus Driver. Ensuring the Minibus Driver maintains records.
• Ensure activity records and registers are kept accurately and up to date as well as case work notes for the core team, completing regular checks on this. We use a Salesforce Database for which training will be given.
• Actively support the social and support needs of our older people as appropriate, including safeguarding issues and being a first contact for compliments and complaints for the service.
• To be part of, and work closely with, the wider elder's team, sharing information regarding elders on a regular basis where appropriate.
• Conduct outreach and support work with older people in the community and on home visits and oversee the case work of the Core Team as well as having a small caseload. This does not involve advice work but is mainly signposting, referral and light advocacy.
Staff and volunteer management
• Take responsibility for the Core Programme. This includes line management of the Outreach and Support Workers, Lunch Club Cook and key relevant social activities workers and volunteers related to the core programme (we do also have a KLS Volunteer Manager who recruits volunteers).
• Ensure performance management and quality systems are used to monitor and evaluate the project’s work, processes and safeguarding.
• Managing individual volunteers as part of the Core Programme Team.
Relationships, comms and networks
• Continue to build and sustain strong relationships with our members.
• Contribute to comms for the service with the Head of Service. Oversee the comms for the Core Programme including the shared service newsletter, activities calendar, annual report and social media platforms.
• Attend meetings as requested on behalf of the Core Programme.
Finance
• Manage the project areas to budget, maintain basic financial records as agreed with the Head of Programme – in this instance this is usually a petty cash sheet.
Safeguarding
• Responsible for ensuring adherence to policies and procedures across the core team, ensuring that safeguarding is at the forefront of KLS’ delivery.
Undertake other duties
• Participate in regular management supervision and annual appraisal; help to identify your own job-related development and training needs
• Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS
Skills and Experience
• Experience of working with older people in a community setting
• Experience of line managing a small team in a community setting
• Outstanding interpersonal and communication skills, including communicating with people from a wide range of backgrounds and when working individually or in groups
• Strong multi-tasking skills and time management
• Ability to work as part of a small team, whilst also working independently
• Experience of monitoring and evaluating projects effectively and ensuring that they are consistently meeting needs
• Understanding and experience of safeguarding, and health & safety in theory and in practice
• Excellent IT skills including MS Office suite and ability to use Internet, email and social media. Database experience would be an advantage (Salesforce)
• Experience of working with or being a volunteer
• Knowledge of Battersea and Wandsworth
Personal Qualities
• Passionate about working with older people and championing their value to the community
• A hands-on, highly motivated individual with considerable drive, energy and a determination to succeed
• Caring and compassionate
• Dedicated and organised with the ability to work under pressure
• Able to see the wider picture as strong attention to detail
• Able to take initiative and solve problems
• Trustworthy, non-judgemental, caring and compassionate, proactive, self-motivated and hardworking
• Committed to KLS’s mission, vision and values
The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.
Dates
Closing Date for Applications: 21st July 2024
Interview Date: TBC End of July
We work to reduce poverty and isolation and bring the community together.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
This role sits within our crisis alternative service, Safe Space, which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00 (midday)-11:30pm across all of our boroughs.
This role is for our Ealing Safe Space, 4:30pm - 11:30pm. You may be required to cover at other locations across Hammersmith & Fulham, Ealing and Hounslow.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
- To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site. This role directly supports the service managers in keeping to a high standard service.
You can download a PDF of the job description for this role at the bottom of the page.
Key Responsibilities
See attached job description for full list of responsibilities
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation
- Understanding of risk and risk management
- Understanding safeguarding adults and children processes and legal requirements
- Understanding of safety planning and de-escalation
- Experience of working with challenging behaviour
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Promoting people’ rights and responsibilities
- Considering each person as an individual
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Providing advice, information, practical and emotional support to clients
Person Specification
See attached job description for full person specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of line management within a mental health setting
- Experience of de-escalation
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Understanding of how to report and mitigate risks
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Understanding safeguarding adults and children processes and legal requirements
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Ability to work out of hours and on weekends
Disclosure and Barring Service Check
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Equal Opportunities
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION:
Reports to: Supporter Care Manager
Liaises with:
- Supporter Care Manager
- Supporter Care Officer
- Database Manager
- Database Officer
- Acquisition Manager
- Giving and Engagement Manager
- Legacy & In memoriam Manager
- Communications & Digital Team
- Senior Operations Manager
- Finance Department
- Partnerships Department
Job location: London
Contract: Permanent
Salary: £25K
Purpose of Role:
Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities:
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
- Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage removal process and consent process
- Assist with sending out problem payment letters
- Assist with handling material requests and recording actions on Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.
Skills and Experience Required:
Essential:
- Excellent customer service for internal and external stakeholders
- Written and verbal communications skills
- Excellent phone manner
- Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
- Degree or equivalent qualification (i.e. marketing qualification).
- Attitude of continuous improvement, and lifelong learning.
- At least two years’ experience in a junior supporter care or administrative role
- Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
- Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
- Experience of outward facing donor stewardship, and relationship building.
- Excellent organisational and time management skills.
- Ability to prioritise workload, meet deadlines and possess problem solving skills.
- Ability to multitask and work in a fast-paced environment
- Can work on own initiative and be able to show initiative.
Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.
The client requests no contact from agencies or media sales.
Stoll is looking for an enthusiastic and committed Communications specialist to fill this new role at the organisation. It is a great opportunity to join Stoll as we expand our work around communications and marketing both internally and externally. Working directly with the Director of Fundraising and Communications you will be joining an expanding Fundraising and Communications team.
About the role:
- To support Stoll’s brand and communications strategic objectives
- To react to media approaches and act as contact for journalists and media outlets
- To line manage the Fundraising and Communications Assistant
- To raise Stoll’s profile through focussed and agreed communications
- To support and implement a new Communications Strategy for Stoll
- To act as brand manager for all Stoll’s communication output including marketing collateral, social and digital media and service promotional materials.
- To work across all departments at Stoll, advising and supporting the production of new materials and content
- To support the communications aspect of Stoll’s policy work to try and end homelessness within the Veterans community.
- To support internal communications within the organisation.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Role Summary
Are you a passionate and dynamic individual with a a drive to make a difference? Link to Change is seeking a dedicated Business Manager to join our vibrant team. In this pivotal role, you will harness your creativity and strategic thinking to amplify our mission, engage our community, and drive fundraising initiatives, as well as supporting our Apprenticeship Programmes in Business & Administration and Marketing & Communications. If you have a proven track record and are eager to contribute to a meaningful cause, we would love to hear from you! Join us at Link to Change and be a catalyst for positive impact in our community.
Benefits: In addition to joining a friendly, committed and supportive team, Link to Change offers a generous employee benefits package:
- Enhanced employer pension contribution.
- 28 days annual leave, plus bank holidays.
- Employee assistance programme.
- 2 days per month working from home days.
- Free on-site parking.
- An opportunity to make a real difference to help exploited children and young people create a positive future.
The Role
This is a dynamic new and exciting role which will play a key part in our strategy for development and growth at Link to Change. The role involves managing our apprenticeship schemes, developing, and delivering our income generation strategy, providing business support to our Chief Executive, and collaborating with key partners and stakeholders.
Duties and Key Responsibilities
- Lead the development, delivery and evaluation of communication tactics that contribute to the impact of our work, focused on informing and influencing key audiences based upon the charity’s strategies.
- Assist in the planning, writing and development of the key strategies required to enhance Link to Change’s business capabilities.
- Managing the apprenticeship schemes in the delivery of the business, administration and communications strategies.
- Development of new business engagement plans- identifying, researching, engaging and cultivating new prospects and relationships, alongside the Operations Manager and Chief Executive.
- Manage and support with the improvement of systems, processes and administrative projects in line with the needs of the charity.
- Management of all health and safety compliance and regulations of Link to Change.
- Developing relationships with businesses, community groups, individual donors and local partners to encourage donations, CSR, gifts in kind, community events, campaigns and develop supporter journeys for the charity.
- Identifying prospects among trusts and foundations, researching and writing tailored bids to support Link to Change’s activities and core funding needs.
Everyone deserves a life free from Exploitation.
The client requests no contact from agencies or media sales.
The British Cardiovascular Society (BCS) is a membership organisation with charitable status. The BCS represents a diverse group of members that span the cardiovascular profession, covering specialist areas of shared and common interest, where the majority of members are either consultant or trainee cardiologists. The BCS plans to grow its numbers of members, through reaching new audiences and increasing income generation. The BCS also aims to improving its society recognition, increase uptake upon its broad education portfolio, and improve overall member engagement.
The post holder will be accountable for marketing across the organisation, primarily for the Education and Membership Departments, and will work closely with the Head of Membership and Engagement, and the Head of Education to develop high quality marketing and communications plans, and ensure all relevant workstreams and projects are marketed accordingly. The post holder will work to build and maintain the BCS social media presence across multiple channels, and will develop valuable content assets to use across multiple channels and communications.
The post holder will also be responsible for the internal member communications and will work closely with multiple key officers to ensure member communications are led, developed, and dispersed. This includes ensuring website content is updated, relevant and accurate.
To apply for this role, please submit a CV and an accompanying cover letter (no longer than 2 sides of A4) explaining how you feel you are suitable for this role.
Closing date: 11pm Sunday 21st July 2024.
Interview date: Thursday 1st August AM
BCS is a professional body and membership society for those working in cardiovascular medicine in the UK.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Business Development Manager
35 hours per week
£36,000 PA
3% contributory pension
25 days holiday pro rata per annum in addition to public holidays.
The post-holder will be based at Headway Surrey’s centre, at Headway House, 21 North Road, Guildford, GU2 9PU. Occasional remote working may be offered either permanently or ad hoc with the CEO's prior agreement.
3 months probation
On the job training will be provided at all times to help develop your skills and knowledge.
After successful completion of probation, the post holder will be required to undertake a self-study Brain Tree Training Course, called Cognitive Rehabilitation for Professionals which will be paid for by Headway Surrey. Assignments, exercises, and self-tests are included throughout the coursework—some of which are mailed or emailed to a course tutor for feedback. Headway Surrey will provide 2 hours a week paid study time. The course should be completed within 6-12 weeks.
Training on Headway Surrey’s CRM database, Charitylog will be given.
A clean driving licence must be held. Car mileage allowance for travel to meetings in connection with work
JOB PURPOSE:
The main purpose of the role is to:
- Be part of Senior Management Team (SMT), attending weekly SMT meetings.
- Lead the development of an income generation strategy and the development, implementation and monitoring of income generation plan, including all fundraising initiatives, grant applications and other initiatives.
- Work with the Services Manager to obtain metrics on existing services and Finance Manager for costings and make recommendations to CEO to continue, modify or stop services.
- Work closely with the Services Manager to develop new services, including detailed market strategies and pricing plans. Obtain funding to implement new services.
- Develop Marketing & Communications Plan; implementation, collateral, brand, generate and nurture leads.
- Identify new prospects and collaborations and implement.
- Oversee social media and website activities
- Networking and build external relationships, to benefit key strands of income generation, client referral and volunteer support
- Manage hospital Link Worker and connected volunteers.
- Development of Fundraising Plan; development of all fundraising initiatives and grant applications; implementation and monitoring of grant applications and fundraising initiatives. Liaise with freelance fundraiser.
- Produce, monitor and review performance metrics and income for use with fundraising and marketing.
- Deputise for CEO as and when required
The Business Development Manager will play a key role in achieving Headway Surrey’s objectives to achieve our vision and mission:
Vision - To be known as the go to place for acquired brain injury in Surrey. Supporting people in Surrey from all circumstances with traumatic and acquired brain injury, their carers, and families, are supported to improve their quality of life by optimising recovery and maximising independence.
Mission – Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury throughout Surrey.
Experience:
- Proven track record of success in business development, sales, fundraising and marketing.
- Proven track record for generating revenue through new business development.
- Proven track record of managing fundraising staff and volunteers to securing funding.
- Experience of writing and implementing Fundraising, Marketing and Communication Plans.
- Experience of building effective and productive relationships with a range of stakeholders, preferably spanning the voluntary, corporate and statutory sectors.
- Successful track record of staff and resource management experience in delivery objectives.
- Proven ability to engage and influence at senior level.
- Experience of representing and promoting organisations in public forums and meetings with internal and external stakeholders.
- Experience of building partnerships – developing and maintaining successful working and business relationships with stakeholders and clients.
- Experience of project planning and delivery, including monitoring and evaluation, and working to targets.
In addition, experience of speaking and presenting to stakeholders.
INITIALLY
To undertake an induction program given by the CEO. Observation of sessions, training on CRM, telephone system and other processes/systems.
OTHER TASKS
To provide occasional support in the wider administration duties of the organisation as directed by the CEO.
Headway Surrey is an equal opportunity employer. Employment is based solely on a person's merit, skills, experience and qualifications directly related to professional competence.Applications from individuals are encouraged regardless of disability, age, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
How to apply
For an informal telephone discussion ring
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Application Instructions
To apply, please send your CV and a short email, highlighting anything that will support your application to show why you are a great fit for our job.
No closing date: Position needs to be filled as soon as possible. 2 interviews (1 on zoom and 1 at the Guildford centre), references, DBS check.
Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury
The client requests no contact from agencies or media sales.