Data Support Manager Jobs

East London Students' Union is a progressive charity that supports around 24,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices were fully refurbished last year. We're currently refurbishing our common rooms and reception area. Earlier this year in Stratford, we launched an excellent new space with sitting around areas, reception, performance rooms and meetings room.

We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.

As our advice manager, you will be responsible for managing advice provision and providing impartial advice on academic matters to students. You will be required to identify trends and produce reports using data emerging from our provision. You will use that to inform effective delivery of campaigns by student officers, other student representatives and staff. Some of these campaigns will be preventive work directed towards students, while others will be about effecting change in the University.

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. Within Newham, where we are based, over 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

We are looking to recruit a Manager to take the development of St Faith’s Centre to the next level, expanding the reach into the local community and use of this fabulous new combined Church and Community Centre, completed in July 2023.

Can you inspire others to come and volunteer or work in the Centre and lead the team, in conjunction with the Trustees and the Church, so that we provide a Centre which is available to all in the local area as well as providing the only community space in the centre of the established and new housing developments?

We are looking for someone with experience of leadership and managing a team, working with regular and one-off hirers and the onsite privately-run Childcare Nursery staff to create a welcoming, inclusive environment, maintaining the current activities while developing further opportunities for people to use the Centre.

You will need to be proactive in developing what could be achieved in and through the Centre, and help to inspire others to develop and deliver the vision.

The job is based in the Centre, part-time 20-25 hrs pw, Monday to Friday with occasional weekend working by agreement. Exact times and hours can be negotiated, with some flexibility for the right person. For more information about the Centre and the role see the detailed Job Description.

About Cosmic Charity

Cosmic supports the work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We fund vital equipment, staff training, research, and support services for patients and their families.

Join our dedicated team as Senior Fundraising Manager during this exciting period of growth and opportunity for Cosmic. Cosmic is expanding both our service delivery and team, offering a fantastic opportunity to shape the future of this much-loved organisation.

This pivotal role will lead the strategic direction for Cosmic’s community and challenge event fundraising. You will be responsible for growing income through a portfolio of sports and challenge events, treks, community fundraising activities, supporter-led initiatives, campaigns, appeals, legacy, in memory and mass participation products.

You will work directly with the CEO and line-manage the Senior Fundraising Executive to deliver and expand our fundraising portfolio. This includes reviewing and improving existing activities, identifying new opportunities, and creating engaging supporter journeys to maximise fundraising efforts.

As a key leader, you will set and manage significant budgets, oversee operational delivery, and ensure exceptional stewardship of supporters. You’ll proactively monitor trends, conduct competitor analysis, and trial new products and platforms to keep Cosmic’s fundraising portfolio competitive and appealing to supporters.

We’re looking for someone with significant fundraising leadership and strategic experience, a proven track record in delivering successful community and challenge event programmes, and a strong understanding of budget management and fundraising best practices.

This is a unique opportunity to join a growing charity and play a critical role in delivering our three-year growth strategy, ensuring that Cosmic continues to provide life-changing support for children, babies, and their families.

CENTRE FOR AGEING BETTER

Age-friendly Communities Network Manager

· Fixed term to 31st March, 2026

· Salary £47,336 per annum 

· Full time

· Flexible working options will be supported

· Central London Office and Hybrid working

We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.

About the role

The UK Network of Age-friendly Communities has grown significantly over the past five years. Part of a global movement of Age-friendly Cities and Communities, affiliated to the World Health Organisation, our goal is to support this growing network, ensuring it remains a positive and thriving community of practice, and a place for good ideas to spread fast. 

With line management responsibility for a Learning Officer, the postholder will plan and implement a programme of activity to inspire, connect, and support network members using a range of engaging and creative methods including:

· Identifying, documenting, and sharing the work of Network members

· Developing or commissioning online and offline resources such as webinars, case studies, toolkits, etc

· Facilitating connections, information flow and exchange between members

· Providing direct guidance and support to new and existing members to make progress.

· Ensure Network membership ‘journey’ is clear and well communicated, including through the Ageing Better website.

This is a hands-on role involving scoping, commissioning, managing and delivering training, events, resources, and other learning activities for the UK Network as well as building and managing relationships with the growing number local authorities and voluntary sector organisations across the UK who are members of the UK network.

About you

The successful candidate will be experienced in and passionate about building networks and communities of practice in which people can learn and feel connected to others working towards the same goals.  You’ll be highly organised. able to create and effectively project manage a wide range of events and workshops, alongside other content to support learning.

Flexible and collaborative, you are able to build effective relationships with a wide range of people.  Someone who can enjoy being part of a team which is supporting a growing, and highly regarded network on an issue of national and global importance.

An understanding of the local policy context around ageing and older people is desirable, but not essential.  However, an understanding of how change happens ‘on the ground’, and how learning and networks can support this is key. 

You will also be passionate about equity and tackling the inequalities that prevent people from having a great later life.

About us

The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network

Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.

The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.

We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.

We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.

We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.

The closing date for this role is 11:59pm on 28th January 2025, with in- person interviews to take place during week commencing 3rd February 2025.

Right to Remain is looking for a skilled and proactive Finance and Operations Manager to join its small staff team in London. This is a new, critical, post for the organisation.

Job title: Finance and Operations Manager
Location: Right to Remain Office, Bethnal Green, London. Hybrid working could be arranged.
Salary: £42,000 (inclusive of London weighting) per annum FTE, pro-rated.
Hours: Part time 0.8 FTE (28 hours per week). 0.6 FTE (21 hours per week) could be considered, depending on experience.
Contract: A fixed term 12 month contract, 6 month probationary period. Possibility of contract extension subject to funding.
Reporting to: Director
Benefits: 36 days of annual leave per year, inclusive of statutory holidays; (pro-rata entitlement for 0.8 FTE / 28 hours is 28.8 days per year inclusive of statutory holidays); employer pension contribution of 5%.
Closing date for applications: 12:00 noon, Monday 27 January 2025.

We are a dynamic national migration justice organisation, working with hundreds of communities and groups across the UK. As a key anchor organisation within the migration justice movement, we uniquely combine public legal education that democratises knowledge, facilitates strategic convenings that harness radical solidarity with campaigning and community organising that builds power, further empowering people to establish their right to remain and collectively challenge injustices of the immigration and asylum system. Our vision is a world where everyone can exercise their right to remain where they need to be with dignity and humanity. Our values are agency, people power, mutual aid, solidarity, anti-racism and foregrounding people with experience.

The successful candidate will utilise their previous experience of managing finance, HR and office administration in small charities or non-profit making organisations to ensure Right to Remain operates smoothly and effectively. They will be working with the Director to improve, set up and embed a number of new office management systems. They need to be confident in stepping into this new, critical role for the organisation, working closely with the Director to help the organisation grow to implement its strategy. They will combine their excellent attention to detail with their skills in holistically and strategically supporting the organisation, working both independently and in close liaison with colleagues.

This is a part-time post based at our London office, offered either 0.8 or 0.6 FTE, depending on the successful candidate’s level of experience, skill sets and circumstances. Hybrid working could be arranged.

Please note that applicants must have a current legal right to work in the UK.

We have an exciting opportunity for a Data Quality & Reporting Officer to join the growing National Contact Centre team in Cardiff.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Data Quality & Reporting Officer you will be: -

• Responsible for compiling weekly, monthly, quarterly and annual reports for key stakeholders and external funders to ensure we meet our KPI's and SLA's.
• Provide support on developing data capture methods and case management systems for new projects and services.
• Undertake quality assurance of work, services and actively support the development of this process.
• Involvement in staff training and new starter inductions to demonstrate good practice of data capture.

You will need:

• Knowledge of reporting & data procedures.
• Ability to respond to sudden unexpected demands with excellent time management skills and ability to re-prioritise work dependent on importance or urgency.
• Ability to work on own initiative and organise own workload with limited supervision working to tight and varying timescales.
• An ability and enthusiasm to build and suggest development of systems to assist with data collation of new services from the project.
• Proficiency with Microsoft Office is vital, especially with Excel, Word and Access.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

About us

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know that together we can end it.  

Location: London based but with very flexible homeworking options in line with Crisis’ Hybrid Working Policy.

Contract: 12-month fixed term contact

About the role  

We are looking for an interim Selections Manager to lead a team responsible for complex data selections for integrated, multi-channel communications to our fantastic supporters. The team also document data procedures for third party processing and conduct vital data quality checks. Within this role you will lead the team to ensure timely and accurate delivery of data selections, build FastStats capabilities, create and embed process improvements to drive efficiencies and effectiveness, work closely with our Brand, Marketing and Fundraising directorate, and support the wellbeing and development of your team.

About you  

We are looking for someone with experience making complex database selections for outbound fundraising and marketing communications, using FastStats. Crisis currently select data from Raiser’s Edge however, the successful candidate may have experience with a different CRM system. You will be experienced in managing and delivering projects, distributing work across a team to ensure agreed deadlines are met. You will also have experience in managing, supporting, and developing people to achieve their potential.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days, and option to purchase up to 10 additional days leave. 

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly, and more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.   

How to apply 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 19 January 2025 (at 23:59)

Interviews: W/C 3 February 2025 via Microsoft Teams

Can I use Artificial Intelligence (AI) technology for my application? 

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Digital Care Hub
Engagement Manager Job Description

About Digital Care Hub

Digital technology helps care services spend more time caring. It helps the people we support keep control of their lives, and of their care. And in recent months, the need for information to be shared securely and efficiently between health and care services has become even more apparent. But there can be risks – for example how information is kept safe and secure, and what happens if a digital system fails.

This is a shared role across Digital Care Hub (DCH) and the Better Security, Better Care (BSBC) programme.

DCH is run by social care providers for social care providers. It is a dedicated platform for providing advice and support to the sector on digital, technology and data protection. BSBC is a support programme to help adult social care providers to store and share information safely through the Data Security and Protection Toolkit (DSPT). The DSPT is a free, online self-assessment for health and care providers to evaluate and improve their data and cyber security.

The BSBC programme supports the sector with resources hosted on DCH and assistance provided by local partners to help care providers complete the DSPT. It’s an ambitious programme with the aim that all CQC registered adult social care services will have completed the DSPT. The programme is delivered by a diverse group of care sector organisations, including many local care associations, with colleagues from the NHS, Association of Directors of Adult Social Services and local councils also involved.

About you and the role

We are looking for a someone to join our team as an Engagement Manager. You'll play a key role in ensuring the successful delivery of the DCH and BSBC programmes, by providing key insight and support to our Local Support Organisations to enable them to engage with their local health and social care stakeholders, liaising with our partners and grantees and addressing all manner of different challenges.

This role is a job share, alongside our existing Engagement Manager you'll manage programme-critical functions and will take an entrepreneurial approach to improving our stakeholder engagement and management. You'll report to the Programme Director.

Here’s a taste of what you’ll do:

· Stakeholder management. Developing, building and mapping our key stakeholder relationships

· Communications toolkit development. Making sure our local support organisation are equipped with everything they need to effectively reach out to their local stakeholders and are able to report this to our central team. 

· Management of special interest groups.

· Events planning. Leading the development and management of online and in person events across both programmes. 

· Tracking and managing contacts across the programme compliance and governance processes. Managing paperwork and reporting for the board.

· Ensuring regular communications to the grantees and stakeholders, working closely with the Communications Manager and Delivery Manager to develop the comms and marketing for the programmes.

· Managing programme comms including writing case studies, articles, blogs.

· Attending events nationally as a representative of the programme.

· Providing monthly data reports to the BSBC board and relevant stakeholders. Managing the effective data monitoring system and proposing developments and improvements where necessary.

· Grow with the role. As the programme grows, lead the delivery of our local and regional support as well as working closely with the wider Better Security, Better Care and Digital Social Care teams to ensure the programme is embedded in the digital developments across the sector.

Your skills

You'll be the right person for this job if:

· You are eligible to work in the UK (we are unable to sponsor any international visas)

· You're passionate about solving problems, no matter if their big or small; and have a strong mindset of getting things done.

· You will have experience of working in or alongside adult social care providers.

· You will be comfortable working with large, complex stakeholder networks and have experience developing and maintaining stakeholder relationships.

· You will have experience developing and managing events.

· You appreciate the big picture of our mission and balance that with a collaborative mindset to prioritise your work. 

· You have excellent verbal communication and presentation skills.

· You feel comfortable dealing with uncertainty and ambiguity.

· You are willing to learn and can develop new skills and can tackle new areas.

The role

This role is a part time job share with our current Engagement Manager and the contracted hours will be 21 hours over 3 days per week – we are open to flexible working. Fixed term contract until 30th September 2025 with potential to extend.

You'll benefit from:

· Salary £43,000 (pro rata)

· Remote working with some travel

· 28 days annual leave plus bank holidays

This job advert may close early if we receive a large number of applications.

The successful candidate will have a passion for Data Governance and possess a thorough understanding and knowledge of UK and EU data compliance, controls and procedures as the role will be responsible for delivering the data governance requirements across the Charity including GDPR (General Data Protection Regulation) /DPA 2018 (Data Protection Act) and PECR (Privacy and Electronic Communications Regulation). Due to the high visibility of the role to both external regulatory bodies and internal stakeholders at all level, you should be able to demonstrate effective written and verbal communication skills.

KEY ACCOUNTABILITIES:

• Ensure that the processing of personal data is compliant in line with the GDPR / DPA 2018 and PECR, following regulatory guidance

• Lead on the completion of ethics applications and data sharing agreements which allow us both share our data and use external data to accelerate our progress

• Lead on the development and training of teams across The Charity to ensure data governance policies and practices are embedded throughout the organisation

• Facilitate and promote the use of Data Protection Impact Assessments (DPIAs), Legitimate Interests Assessments (LIAs), Data Sharing Agreements (DSAs), confidentiality agreements and individual privacy notices, including the management of cookies. Offer practical privacy advice on innovative business initiatives, such as Generative AI, automation and personalisation.

• Draft internal policies, procedures and guidance materials while maintaining compliance documentation.

• Manage the DPO inbox, escalate issues as necessary and handle all data subject rights requests, while maintaining a master list for tracking purposes.

• Develop resources and conduct training sessions to improve understanding and application of data protection principles. Regularly update our knowledge library to ensure accessible resources and tools for data protection.

• Maintain the Information Asset Register, Record of Processing Activities (RoPA), and Data Retention Schedule to ensure that they are up-to-date and accurate.

• Support project planning and management to ensure best practice and legal frameworks including the code of fundraising practice and other regulations

• Oversee the management of medium and large-scale personal data incidents, including investigation, response, notification assessment and remediation.

• Ensure compliance with contracts through monitoring, auditing and risk assessment

• Develop and enhance controls and procedures regulatory frameworks evolve

• Ensure we continue to meet our high NHS data compliance standards

• Support the resolution of the challenges arising from cross-country data regulations as The Charity expands more globally

The post holder will also;

• Contribute to achieving the objectives of The Brain Tumour Charity.
• Undertake any additional and ad hoc tasks as required.
• Participate in team meetings and other meetings as required.
• Monitor and evaluate activities and provide written reports.
• Represent The Charity at external events in a professional manner.
• Work within an equal opportunities framework.
• Adhere to all The Charity’s policies, procedures and working requirements.
• Work closely with the EDI team on initiatives related to data availability, transparency, accuracy and other data protection goals.

Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

The Brain Tumour Charity particularly encourages applications from minority ethnic groups and underrepresented communities.

Age UK has another exciting new opportunity! We are recruiting for a motivated Data & Insight Manager to lead and manage a team in the delivery and value maximisation of data and insights across the Age UK Network

As Data & Insight Manager you'll provide insight on the Age UK Network's collective impact, inform strategic thinking and decision making, and lead data change projects. Managing a team of data analysts and a project manager, the Data & Insight Manager will deliver against three key data themes (Service Impact, Information & Advice and Network Insight); as well as responding to a range of varied projects and requests.

With proven experience of leading and managing a data analysis and insights team, as well as strong statistical analytical skills, the successful post-holder will demonstrate a pro-active, strategic, and concise approach, with exceptional stakeholder management skills.

This is a pivotal moment to join Age UK, and we are looking for a passionate and motivated individual to step up and take the lead in this impactful role.

We are pleased to confirm this is a hybrid opportunity, a blend of home-based and office working. In person attendance at our London office will be up to once per week depending on activity.

Age UK Internal Grade: 5L

Must haves:

* Experience leading and managing a data analysis and insights team, with experience of managing multiple and varied projects and areas of activity, within a wider organisational framework.
* Experience of developing a data analysis and insights team, building a continuous improvement approach to both skills and processes.
* Experience designing and/or managing information systems and processes to inform service delivery, strategy, systems and ways of working.
* Strong statistical analytical skills with the ability to make connections between data, identify trends and highlight problems, with solid experience with data-handling tools, including client databases and analytics. Primarily Power BI, SQL, ArcGIS, including statistical tools such as R and SPSS.
* Experience of providing reports and presenting information in an engaging and accessible way, in a variety of formats and for a range of audiences (including senior managers).
* Experience of, and ability to, manage multiple internal and external stakeholders, effectively influencing across varying stakeholder groups and their multiple interests and demands.
* Ability to deliver to deadlines within a fast-paced environment, prioritising capacity across multiple demands and requirements.
* Excellent data management and numeracy skills, including the ability to run statistical analysis, to use Excel at an intermediate or advanced level, to identify trends and to visualise results.
* Knowledge of data quality approaches, data management and storage, with the ability to drive improvements across a team, while operating within an organisational framework.
* Ability to communicate insight and information to various stakeholders at all levels.
* Solid organisational and planning skills and the ability to work calmly and confidently under pressure, to prioritise one's workload and to proactively solve problems.
* Good interpersonal and relationship-building skills at all levels, and the ability to support internal stakeholders to scope projects that are feasible and effective.
* The ability to focus, to pay close attention to detail and to produce work that is thorough and of high quality.
* A collaborative, pro-active team player who is keen to learn and develop within the role.

Great to haves:
* Experience of data related to charitable service provision to older people, and/or data related to services for older people.
* Experience of using tools to perform statistical analysis, for example R or SPSS.
* Experience of working with CRM systems, such as Salesforce, Charitylog and Microsoft Dynamics.
* Experience of working within a federated structure, and delivering insights at a business to business level.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

We are looking for a proactive Fundraising Assistant to complete our daily data management tasks and offer support to the fundraising team to help Bliss to raise more money to help babies born sick and premature.

The Fundraising Operations Team plays a crucial role in ensuring efficient supporter care and data management, ultimately helping to maximize Bliss' positive impact on babies.

One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby. Join the leading national charity dedicated to supporting babies, families and NHS staff at this critical time.

Role Summary 

Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a confident data specialist with experience of overseeing effective, efficient data systems and processes to join our enthusiastic and passionate Fundraising department. 

Terms 

• Location: Hybrid (a minimum of three of your days over two weeks will be worked in the Bliss Head Office, London SE1)
• Salary: £25,000 FTE, Permanent
• Terms: 28-35 hours a week (Regular evening/weekend work (from home) at certain times during the year)

Role Details 

This role primarily focuses on managing and supporting data within the fundraising operations. Key responsibilities include overseeing income data in the Raiser’s Edge CRM and assisting the Senior Data Officer with daily data management tasks. Additionally, you will support the Community and Events team by providing data-driven insights to guide fundraisers, as well as assist other fundraising functions. The Fundraising Operations Team is essential in ensuring effective data management and exceptional supporter care, contributing to maximizing Bliss' impact on babies.

The ideal candidate will be able to demonstrate the following skills and experience: 

• Strong analytical abilities, with excellent problem-solving skills and the ability to use tools like Excel (including VLOOKUPs and pivot tables) to manage data effectively.
• Familiar with various fundraising techniques and the operational requirements of each, with experience in CRM systems such as Raiser’s Edge (preferable, but not essential).
• Able to work across multiple teams and adapt quickly to new environments, tasks, and challenges.
• Excellent administration skills, with a keen attention to detail and the ability to manage multiple tasks in a fast-paced setting.
• Skilled in time management, prioritizing workloads, and maintaining effective internal and external relationships.
• Exceptional written communication skills, with an ability to communicate with empathy and professionalism.

For more details please view the job description and person specification attached to this advert.  

How to apply  

Interested applicants are requested to submit the following documents

• Your CV (please ensure this does not include your age, gender or any other personal characteristics) 
• Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1,000-1,500 words long 

This information is used when shortlisting candidates for interview. 

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful. 

Recruitment Timeline  

The deadline for applications is 9am on Wednesday 15 January 2025. First round interviews will be held virtually (via zoom) on Tuesday 21 and Wednesday 22 January, with second interviews in person at our London Bridge office in w/b 27 January.

The Role: Operations Manager

We are seeking an inspiring and dedicated Operations Manager to play a key role in our organisation, leading and supporting our passionate staff team of eight people and managing daily operations at M13 Youth Project, supported by and reporting to the Founder.

You will lead on the smooth running of operations, working closely with youth work staff to nurture a trusting, inclusive and dedicated working culture, which enables staff and young people to feel safe, valued and hopeful and to develop excellent work together.

You will be responsible for overseeing the ongoing development of our staff team, including scheduling staff and activities, managing working hours and absence, line managing staff, supporting recruitment, induction, disciplinary and grievance processes and being the first point of contact for the team.

This role requires experience and capability in managing processes and people, with good organisational skills, attention to detail, emotional intelligence and dedication to completing tasks. Empathy, good sense, creativity and ability to manage competing priorities are essential, along with the ability to co-design solutions to effectively manage any issues arising in the office environment, whilst ensuring high quality youth work and excellent external relationships with partners.

Whilst knowledge of and previous experience within a youth and play work context is not a requirement, you will have an appreciation of and commitment to seeing children and young people’s lives enriched, and to developing an understanding of our approach to youth and play work. If required, the Founder will continue as Designated Safeguarding Lead and professional practice supervisor of youth & play work staff.

Diversity, equity, inclusion and anti-oppressive practice are important to us at M13 Youth Project across all areas of the organisation and we welcome applications from people of all backgrounds.

Your key role in effectively managing operations will free up the Founder to lead and focus on overall finance management, fundraising and on the strategic leadership, evaluation and development of M13, our Trustees and youth board, and the A6 Youth & Play Partnership, which M13 leads.

This is an exciting role for someone eager to make a significant difference to an amazing youth work charity: maintaining our high standard of work; supporting our 30th Anniversary celebrations; contributing knowledge, skills and passion to enhance and develop our current and future operations; and leading a team that creates life-enhancing youth and play activities that support the safety, growth, joy and well-being of children, young people and young dads.

Please refer to the Recruitment Pack for the full Job Description and Person Specification, available on our website and when you click the apply now button.

Harris Hill are delighted to be working with a health related charity to recruit for the Data Protection & Governance Officer in order toensure that the charity’s processes personal data in compliance with UK data protection laws.

You will play a key role in managing data breaches, providing expert guidance, and fostering a culture of compliance across the organisation.

As a Data Protection & Governance Officer you will:

• Provide expert advice on the Data Protection Act 2018 and UK GDPR.
• Investigate and manage potential data breaches, ensuring compliance with ICO guidelines.
• Maintain and update data protection policies and procedures.
• Complete and oversee compliance documentation such as ROPAs and DPIAs.
• Deliver staff training on data protection.
• Support governance and risk management processes, including preparing reports and coordinating meetings.
• Assist with the implementation of best practices outlined in the Charity Governance Code.

To be successful, you must have experience:

• Certified Data Protection Officer (CDPO), IAPP CIPP/E, CIPM, or similar certification.
• Proven experience in data protection roles, including conducting DPIAs.
• Ability to engage assertively and work collaboratively.
• Practical experience working in the role of a Data Protection Officer
• Experience acting as a subject matter expert in privacy and data protection
• Ability to communicate with a range of stakeholders at differing levels of seniority
• Experience in undertaking Data Protection Impact assessments (DPIAs)
• Good knowledge of corporate governance and procedures
• Experience using relevant systems to manage good governance and data protection

Desirable Skills:

• Experience in the charity sector.
• Background in risk and compliance.

  Salary: £40,000 - £45,000 per annum

Contract type:Full-time, permanent

Location- Fully remote with occasional meeting in London

 Closing date: 10th January at 8am

Interview: 1st stage: w/c 13th January

2nd Stage w/c 20th January

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees experiencing war or disaster. The IRC is on the ground in more than 50 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England; a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Overview

The Purpose of the Role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. Having significantly grown the individual giving programme in recent years, we are now looking for an experienced Supporter Care Manager to take our Supporter Services programme to the next level.

The main focus of this new role is to develop and professionalise our Supporter Services programme, ensuring our supporters have a first-class experience, and that they develop a positive and lasting relationship with the IRC. Working in partnership with the fundraising, gift processing and CRM teams, and overseeing our external call centre, the post-holder will shape the strategy in line with the projected growth of the fundraising programme. Due to the size of the programme, the role will be responsible for service delivery, and there will be opportunity to grow the team in line with the growth of the programme in future years.

Team Chart 

KEY ACCOUNTABILITIES

1. Strategy and planning (30%)

· Work with the Director, Mass Markets UK to create and implement a donor-centric Supporter Care strategy and priorities as part of the wider Mass Markets strategy

· Manage 3rd party inbound call centre relationship and contracts, including leading on procurement of new services, ensuring all work carried out is to a high standard and represents value for money

· Lead annual, quarterly and monthly planning process, defining key deliverables and initiatives that advance the Supporter Care programme, ensuring all activities support the aims of the departmental strategy

· Collaborate with global Supporter Care team members to share best practice, new initiatives and contribute to global projects

· Manage and plan internal and external resource during in peak times, e.g. Year End and emergency appeals 

· Work closely with the Mass Market teams to increase connection across the department, contribute to cross-departmental planning with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation 

· Feed into fundraising planning by providing insight, feedback and themes from supporter communications

· Identify and brief support requirements with internal and external stakeholders in order to ensure the smooth running and enhancement of operations

· Create and manage the Supporter Services expenditure budget and reforecasts

2. Programme delivery (50%)

· Provide first-class service to our supporters across telephone, email and post, and across comments on our social media advertising and inboxes – ensuring you represent IRC appropriately, by responding to all supporter enquiries, actions and complaints in a professional manner and within agreed SLAs

· Manage the third party inbound call centre, ensuring they are briefed on upcoming campaigns and activity and monitoring their output

· Liaise across Acquisition, Retention and Legacy to ensure response handling and supporter enquiries are streamlined during campaign activity, including during emergency appeals with the Disasters Emergency Committee

· Manage supporters who are fundraising on our behalf (community and events) and provide encouragement, fundraising support and assistance across fundraising platforms

· Be the first point of contact for Legacy enquirers, providing initial stewardship and effectively transferring the relationship to Mass Market and Philanthropy teams

· Use agreed letter templates and craft bespoke responses using the supporter care database and FAQs

· Ensure interactions are logged on the CRM in a timely and accurate manner

· Accurately enter or amend supporter data on the CRM

· Ensure our thanking and acknowledgment communications are up to date and engaging

· Fulfil information packs and other items to supporters and legacy enquirers

• Maintain Community and Events fundraising pages on website, ensuring they are up-to-date, relevant and engaging

· Work closely with the gift processing team to ensure gifts, Gift Aid declarations and other relevant actions are processed or amended in a timely manner

3. Compliance and operations (20%)

· Set and manage SLAs across all aspects of the programme, including with external suppliers

· Manage the quality compliance audit with the call centre, including undertaking regular caller listening

· Create and manage a framework to track supporter care performance, including complaints, and provide regular reporting to key colleagues

• Develop and maintain internal and public facing Supporter Care policies and guidelines

· Provide regular training and best practice to public-facing colleagues across IRC UK on handling supporter interactions appropriately  

· Maintain an up-to-date knowledge and foster the development of Supporter Care within IRC by networking within the NGO and private sector to learn and import best practice

· Stay up to date on current legislation, and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO

· Develop and enhance supporter services procedures and documents, ensuring they are kept up to date, particularly during emergency appeals

The above duties are intended to be an outline of the responsibilities for this role and are not an an exhaustive list. You may be expected to undertake other reasonable duties as requested by the Director, Mass Markets and the Mass Markets UK leadership team. This post may involve some national and international travel, overnight stays and very occasional working outside core office hours.

Scope and Authority

Responsibility for Resources: expenditure budget associated with supporter care costs and third party contractors. There is no income expectation for this role.

Key Working Relationships

· Director, Mass Markets UK

· Acquisition team

· Retention team

· Global Supporter Experience

· Supporter Care equivalents in other IRC geographies

· Gift Processing

· Finance

· Data and Analytics

· Comms, Digital Engagement and Creative Studio

· Martech Systems & Platforms

PERSON SPECIFICATION

Essential Knowledge and Experience:

· Experience leading or managing a supporter (or customer) care programme and strategy

· Experience interacting with supporters or customers in a customer service or customer facing setting

· Excellent written English, with the ability to produce well written, strong communications and reports

· Numerate with confident data interpretation skills

· Excellent organisational skills

· Strong IT skills including Microsoft packages (Word, Excel, PowerPoint and Outlook)

· Experience with a CRM system

Essential skills

· Ability to communicate confidently and effectively with supporters over the phone, email and other channels

· Ability to handle difficult conversations with supporters sensitively and diplomatically, ensuring a professional attitude is shown at all times

· Strong interpersonal skills, with the confidence to engage with supporters and manage relationships with internal and external stakeholders at all levels 

· Driven and proactive with a solutions-based attitude

· Willing to work independently and to take the initiative

· A team player who enjoys working collaboratively and supporting colleagues