Data Support Manager Jobs

East London Students' Union is a progressive charity that supports around 24,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices were fully refurbished last year. We're currently refurbishing our common rooms and reception area. Earlier this year in Stratford, we launched an excellent new space with sitting around areas, reception, performance rooms and meetings room.

We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.

As our advice manager, you will be responsible for managing advice provision and providing impartial advice on academic matters to students. You will be required to identify trends and produce reports using data emerging from our provision. You will use that to inform effective delivery of campaigns by student officers, other student representatives and staff. Some of these campaigns will be preventive work directed towards students, while others will be about effecting change in the University.

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. Within Newham, where we are based, over 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

About the role

We are looking for an Engagement Manager to join our team while our Director of Development is on maternity leave. The person will be responsible for project managing the work of the engagement team, delivering key engagement priorities, and overseeing fundraising events/campaigns and communications.

Location: We operate a hybrid working policy and require a minimum of one day per week in our London office. 
Salary: £35,202 
Contract:   Until 28th February 2026 
Reporting to: Chief Executive
Start date: As soon as possible
Team: The role will deliver a number of engagement projects and provide day to day oversight of the work of the Engagement Team (Communications Officer and Fundraising and Events Coordinator). Line management of this team will be delivered by the CEO.  

Closing date:19th January 2025

Job description

Engagement

1.Oversee our engagement with Chambers

• Manage and administer The Chambers Pro Bono Framework
  • Recruiting chambers for 2025
  • Ensuring regular communication and responding to queries
  • Producing bespoke reports for each set of chambers
  • Manage and administer the Pro Bono Champions scheme
• Ensuring regular communication
• Keeping our records up to date and accurate
• Recruiting new Pro Bono Champions

2.Oversee our engagement with barristers

• Manage and administer the Bar’s involvement in the Pro Bono Recognition List of England and Wales
• Sign up, welcome and support our panel of volunteer barristers including mentors and reviewers

3.Support the Director of Casework and regional caseworkers with engagement

Communication

1.Project manage the work of the Engagement Team

• Ensuring the business plan and engagement strategy is delivered
• Advising and supporting our Communications Officer with key stakeholders and the press, ensuring accuracy and timeliness.
• Advising and supporting the Fundraising and Events Officer
  • Ensuring events are delivered to an excellent standard and on budget. Of key importance are the annual Bar Pro Bono Awards.
  • Overseeing fundraising events/campaigns to ensure targets are met.
  • Overseeing the work of the part time administrator, to increase the Bar's engagement

2.Lead on our engagement with Pro Bono Week in November 2025

3.Overall coordination of our stakeholders’ communications calendar.

Other

1. This role requires the post holder to take full responsibility for organising their own work and handle administrative duties, ensuring smooth and efficient operations without reliance on administrative support. 

2. Undertake any other responsibilities as reasonably requested by the Chief Executive and the Director of Casework/Chief Operating Officer.

3. You may be required to work outside of your usual working hours from time to time to support the work of Advocate.

Person Specification

Essential

1.Experience of line managing staff

2.Experience of directing multiple projects, meeting deadlines and managing competing priorities

3.Experience of creating a wide range of communications for key stakeholders

4.Experience of managing social media or marketing campaigns

5.A highly organised, and thorough approach to work with meticulous attention to detail 

6.Experience of building and maintaining relationships with stakeholders at all levels

7.Experience in using Advanced Microsoft Office packages, particularly Excel, Word, Salesforce and SharePoint

Desirable

1.A good working knowledge of the Bar of England & Wales

2.Experience of line managing multiple staff members

3.Experience of working on fundraising projects and events

Other

1.Proactive, positive approach to developing the work of Advocate and a passion for access to justice

2.Commitment to promoting equality, diversity and inclusion.

3.Flexibility and willingness to learn new skills

This role profile is not exclusive or exhaustive. It is intended as an outline indication of the areas of responsibility and may be amended in light of the changing needs of the organisation.

Advocate is an equal opportunities employer.

In the Diocese of St Asaph we’ve been successful in acquiring funding to develop two projects that aim to support church growth. To help us deliver these, we’re looking for an experienced project manager, who can rely on their expertise while tailoring their approach to the context and reporting requirements of the Church in Wales. We’re looking for someone with:

• experience in creating detailed project plans to identify requirements, delivery times and costs
• excellent leadership and communication skills, who can
  work effectively with key stakeholders
• the ability to monitor project performance to ensure timely delivery, adherence to budget, and intended quality outcomes.

Requirements
• Monitor project performance to ensure timely delivery and adherence to budget and intended quality outcomes.
• Conduct regular lessons-learned sessions and exemplify a culture of continuous improvement.
• Compile and submit project status reports to management, the Diocesan Oversight group and other key stakeholders.
• Work effectively with all relevant stakeholders to support efficient project implementation. This will include adapting own working style to fit the context of the Church in Wales.
• Develop excellent leadership and communication skills to liaise effectively with project stakeholders at all levels of seniority.

Who we are looking for...
We are looking for an experienced project manager, who can rely on their expertise while tailoring their approach to the context and reporting requirements of the Church in Wales.

You should be a self-starter – someone who can combine their creative and time-management skills to motivate and organise local church teams to embrace new initiatives, develop new, innovative projects, and see these through to completion. The ability to communicate well, both verbally and in writing, will be key to success.

You should have experience of reporting on project progress to diverse audiences. Reporting and accountability are key in this role; to support this, you will have direct access to meet with the bishop, as project sponsor. You will be expected to meet regularly – both individually, and together with other project managers across the province – with the nominated officer of the Representative Body, as funder.

You will have experience of working with finance colleagues to ensure that accurate and detailed income and expenditure records are being kept for the project and summarised as part of the regular project reporting.

Closing date: 9am on Monday 3 February 2025
Interviews: Thursday 6 and Friday 7 February 2025

To apply, please send a CV and a covering letter, explaining how you meet the criteria for the role. 

About Cosmic Charity

Cosmic supports the work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We fund vital equipment, staff training, research, and support services for patients and their families.

Join our dedicated team as Senior Fundraising Manager during this exciting period of growth and opportunity for Cosmic. Cosmic is expanding both our service delivery and team, offering a fantastic opportunity to shape the future of this much-loved organisation.

This pivotal role will lead the strategic direction for Cosmic’s community and challenge event fundraising. You will be responsible for growing income through a portfolio of sports and challenge events, treks, community fundraising activities, supporter-led initiatives, campaigns, appeals, legacy, in memory and mass participation products.

You will work directly with the CEO and line-manage the Senior Fundraising Executive to deliver and expand our fundraising portfolio. This includes reviewing and improving existing activities, identifying new opportunities, and creating engaging supporter journeys to maximise fundraising efforts.

As a key leader, you will set and manage significant budgets, oversee operational delivery, and ensure exceptional stewardship of supporters. You’ll proactively monitor trends, conduct competitor analysis, and trial new products and platforms to keep Cosmic’s fundraising portfolio competitive and appealing to supporters.

We’re looking for someone with significant fundraising leadership and strategic experience, a proven track record in delivering successful community and challenge event programmes, and a strong understanding of budget management and fundraising best practices.

This is a unique opportunity to join a growing charity and play a critical role in delivering our three-year growth strategy, ensuring that Cosmic continues to provide life-changing support for children, babies, and their families.

Job Title: Strategic Advocacy Campaigns Manager

Team: Communications and Campaigns

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh) 

Salary on appointment: £42,228 - £46,451 per annum

Context and purpose of role 

Working closely with the Nations Directors, Policy & Public Affairs Managers, and the Communications team, the Strategic Advocacy Campaigns Manager will lead the development and execution of engaging and impactful public campaigns across England, Scotland and Wales, that inspire action, mobilise communities, and influence key decision-makers in support of our advocacy goals. The role aims to support impactful advocacy wins and bring new supporters on board while deepening connections with our existing supporters. 

The role holder will focus on developing advocacy campaigns that unite issues that affect the whole of GB, positioning the Ramblers as the foremost authority on walking and as a respected political influencer.  They will also support the broader communications team to implement locally focused advocacy and public affairs activities for England, Scotland or Wales where appropriate. 

Key responsibilities 

Campaign strategy development: 

• Design and execute integrated strategic multi-year advocacy campaigns that support our shared public affairs objectives across England, Scotland & Wales to deliver meaningful impact against a common change agenda. 

• Translate complex issues into engaging, accessible narratives to attract new audiences while energising loyal supporters. 

• In collaboration with colleagues, identify key issues and opportunities for advocacy, fundraising, and supporter growth including where appropriate commissioning research that will create campaign engagement by addressing evidence gaps and opportunities

Campaign management: 

• Work closely with the broader communications team to develop strategically aligned messaging and campaign assets and to deliver these across owned, earned and (where relevant) paid channels. 

• Lead on the creation of compelling campaign assets (e.g. reports, polls, toolkits) to ensure our message reaches a wide audience.

• Project manage advocacy campaigns including managing timeframes and budgets, mobilising other teams, seeking collaboration opportunities with external partners, setting and measuring KPIs 

• As required and agreed with colleagues, represent the Ramblers in public forums, media, and with key stakeholders to advance campaign objectives 

• Enthuse and collaborate with volunteers, supporters, and stakeholders to amplify campaign reach and impact. 

Cross-functional collaboration: 

• Work closely with membership, and fundraising teams to integrate campaign efforts.  Support Policy & Public Affairs colleagues to develop impactful policy briefings, position papers and fact sheets.   

• Support the broader communications team to implement strategically aligned locally focused advocacy and public affairs activities for England, Scotland or Wales where appropriate 

Monitoring and improving: 

• Monitor and analyse campaign performance using key metrics and data insights. 

• Prepare detailed reports and recommendations to inform future advocacy campaigns and strategies. 

• Stay current with industry trends, best practices, and emerging technologies to continuously enhance campaign effectiveness. 

• Implement feedback and lessons learned to refine and improve campaign strategies. 

Budget management: 

• Manage campaign budgets, ensuring cost-effective use of resources and adherence to financial guidelines. 

• Track expenditures and report on budgetary outcomes. 

Other 

• Undertake such other duties as may be required of the post. 

• Engage and proactively develop excellent working relationships across the organisation. 
   

The person

Knowledge and Experience  

• Solid understanding of politics, campaigning and how to get the best results as a campaigning organisation. 

• Proven track record in effective campaigning in the UK political space at the local and national level to deliver tangible policy change.

• Ability to develop and implement effective long-term advocacy campaign strategies aligned with organisational goals. 

• Good knowledge of the workings of national, local and devolved governments. 

• Proven experience in managing and executing successful paid and no cost/low-cost campaigns within a non-profit or advocacy/campaigning organisation. 

• Strong skills in creating engaging content across various media platforms. 

• Proficiency in analysing campaign performance data and deriving actionable insights. 

• Excellent verbal and written communication skills for effective stakeholder engagement and public relations. 

• Ability to work collaboratively with cross-functional teams and external partners. 

• Strong organisational skills with experience in managing multiple projects and deadlines. 

• Experience in managing budgets and financial planning for campaigns. 

• Experience of working with the media to support campaign objectives. 

• Experience of working with volunteers in a policy and advocacy context.   

Personal Attributes  

• Interest in walking and engaging people with the outdoors.

• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.  

• Resilient with the ability to work under pressure and to tight and competing deadlines.

• Flexible and able to work independently and collaboratively as part of a team.  

• Drive to do a great job and to keep delivering stronger results.  

Values and Behaviours 

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

Inclusive 

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.     

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.  

Empowering 

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.  

Responsible 

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Please note that we do reserve the right to close this advert early if we receive a high volume of suitable applications.

The Role: Operations Manager

We are seeking an inspiring and dedicated Operations Manager to play a key role in our organisation, leading and supporting our passionate staff team of eight people and managing daily operations at M13 Youth Project, supported by and reporting to the Founder.

You will lead on the smooth running of operations, working closely with youth work staff to nurture a trusting, inclusive and dedicated working culture, which enables staff and young people to feel safe, valued and hopeful and to develop excellent work together.

You will be responsible for overseeing the ongoing development of our staff team, including scheduling staff and activities, managing working hours and absence, line managing staff, supporting recruitment, induction, disciplinary and grievance processes and being the first point of contact for the team.

This role requires experience and capability in managing processes and people, with good organisational skills, attention to detail, emotional intelligence and dedication to completing tasks. Empathy, good sense, creativity and ability to manage competing priorities are essential, along with the ability to co-design solutions to effectively manage any issues arising in the office environment, whilst ensuring high quality youth work and excellent external relationships with partners.

Whilst knowledge of and previous experience within a youth and play work context is not a requirement, you will have an appreciation of and commitment to seeing children and young people’s lives enriched, and to developing an understanding of our approach to youth and play work. If required, the Founder will continue as Designated Safeguarding Lead and professional practice supervisor of youth & play work staff.

Diversity, equity, inclusion and anti-oppressive practice are important to us at M13 Youth Project across all areas of the organisation and we welcome applications from people of all backgrounds.

Your key role in effectively managing operations will free up the Founder to lead and focus on overall finance management, fundraising and on the strategic leadership, evaluation and development of M13, our Trustees and youth board, and the A6 Youth & Play Partnership, which M13 leads.

This is an exciting role for someone eager to make a significant difference to an amazing youth work charity: maintaining our high standard of work; supporting our 30th Anniversary celebrations; contributing knowledge, skills and passion to enhance and develop our current and future operations; and leading a team that creates life-enhancing youth and play activities that support the safety, growth, joy and well-being of children, young people and young dads.

Please refer to the Recruitment Pack for the full Job Description and Person Specification, available on our website and when you click the apply now button.

The successful candidate will have a passion for Data Governance and possess a thorough understanding and knowledge of UK and EU data compliance, controls and procedures as the role will be responsible for delivering the data governance requirements across the Charity including GDPR (General Data Protection Regulation) /DPA 2018 (Data Protection Act) and PECR (Privacy and Electronic Communications Regulation). Due to the high visibility of the role to both external regulatory bodies and internal stakeholders at all level, you should be able to demonstrate effective written and verbal communication skills.

KEY ACCOUNTABILITIES:

• Ensure that the processing of personal data is compliant in line with the GDPR / DPA 2018 and PECR, following regulatory guidance

• Lead on the completion of ethics applications and data sharing agreements which allow us both share our data and use external data to accelerate our progress

• Lead on the development and training of teams across The Charity to ensure data governance policies and practices are embedded throughout the organisation

• Facilitate and promote the use of Data Protection Impact Assessments (DPIAs), Legitimate Interests Assessments (LIAs), Data Sharing Agreements (DSAs), confidentiality agreements and individual privacy notices, including the management of cookies. Offer practical privacy advice on innovative business initiatives, such as Generative AI, automation and personalisation.

• Draft internal policies, procedures and guidance materials while maintaining compliance documentation.

• Manage the DPO inbox, escalate issues as necessary and handle all data subject rights requests, while maintaining a master list for tracking purposes.

• Develop resources and conduct training sessions to improve understanding and application of data protection principles. Regularly update our knowledge library to ensure accessible resources and tools for data protection.

• Maintain the Information Asset Register, Record of Processing Activities (RoPA), and Data Retention Schedule to ensure that they are up-to-date and accurate.

• Support project planning and management to ensure best practice and legal frameworks including the code of fundraising practice and other regulations

• Oversee the management of medium and large-scale personal data incidents, including investigation, response, notification assessment and remediation.

• Ensure compliance with contracts through monitoring, auditing and risk assessment

• Develop and enhance controls and procedures regulatory frameworks evolve

• Ensure we continue to meet our high NHS data compliance standards

• Support the resolution of the challenges arising from cross-country data regulations as The Charity expands more globally

The post holder will also;

• Contribute to achieving the objectives of The Brain Tumour Charity.
• Undertake any additional and ad hoc tasks as required.
• Participate in team meetings and other meetings as required.
• Monitor and evaluate activities and provide written reports.
• Represent The Charity at external events in a professional manner.
• Work within an equal opportunities framework.
• Adhere to all The Charity’s policies, procedures and working requirements.
• Work closely with the EDI team on initiatives related to data availability, transparency, accuracy and other data protection goals.

Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

The Brain Tumour Charity particularly encourages applications from minority ethnic groups and underrepresented communities.

Age UK has another exciting new opportunity! We are recruiting for a motivated Data & Insight Manager to lead and manage a team in the delivery and value maximisation of data and insights across the Age UK Network

As Data & Insight Manager you'll provide insight on the Age UK Network's collective impact, inform strategic thinking and decision making, and lead data change projects. Managing a team of data analysts and a project manager, the Data & Insight Manager will deliver against three key data themes (Service Impact, Information & Advice and Network Insight); as well as responding to a range of varied projects and requests.

With proven experience of leading and managing a data analysis and insights team, as well as strong statistical analytical skills, the successful post-holder will demonstrate a pro-active, strategic, and concise approach, with exceptional stakeholder management skills.

This is a pivotal moment to join Age UK, and we are looking for a passionate and motivated individual to step up and take the lead in this impactful role.

We are pleased to confirm this is a hybrid opportunity, a blend of home-based and office working. In person attendance at our London office will be up to once per week depending on activity.

Age UK Internal Grade: 5L

Must haves:

* Experience leading and managing a data analysis and insights team, with experience of managing multiple and varied projects and areas of activity, within a wider organisational framework.
* Experience of developing a data analysis and insights team, building a continuous improvement approach to both skills and processes.
* Experience designing and/or managing information systems and processes to inform service delivery, strategy, systems and ways of working.
* Strong statistical analytical skills with the ability to make connections between data, identify trends and highlight problems, with solid experience with data-handling tools, including client databases and analytics. Primarily Power BI, SQL, ArcGIS, including statistical tools such as R and SPSS.
* Experience of providing reports and presenting information in an engaging and accessible way, in a variety of formats and for a range of audiences (including senior managers).
* Experience of, and ability to, manage multiple internal and external stakeholders, effectively influencing across varying stakeholder groups and their multiple interests and demands.
* Ability to deliver to deadlines within a fast-paced environment, prioritising capacity across multiple demands and requirements.
* Excellent data management and numeracy skills, including the ability to run statistical analysis, to use Excel at an intermediate or advanced level, to identify trends and to visualise results.
* Knowledge of data quality approaches, data management and storage, with the ability to drive improvements across a team, while operating within an organisational framework.
* Ability to communicate insight and information to various stakeholders at all levels.
* Solid organisational and planning skills and the ability to work calmly and confidently under pressure, to prioritise one's workload and to proactively solve problems.
* Good interpersonal and relationship-building skills at all levels, and the ability to support internal stakeholders to scope projects that are feasible and effective.
* The ability to focus, to pay close attention to detail and to produce work that is thorough and of high quality.
* A collaborative, pro-active team player who is keen to learn and develop within the role.

Great to haves:
* Experience of data related to charitable service provision to older people, and/or data related to services for older people.
* Experience of using tools to perform statistical analysis, for example R or SPSS.
* Experience of working with CRM systems, such as Salesforce, Charitylog and Microsoft Dynamics.
* Experience of working within a federated structure, and delivering insights at a business to business level.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

We are looking for a proactive Fundraising Assistant to complete our daily data management tasks and offer support to the fundraising team to help Bliss to raise more money to help babies born sick and premature.

The Fundraising Operations Team plays a crucial role in ensuring efficient supporter care and data management, ultimately helping to maximize Bliss' positive impact on babies.

One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby. Join the leading national charity dedicated to supporting babies, families and NHS staff at this critical time.

Role Summary 

Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a confident data specialist with experience of overseeing effective, efficient data systems and processes to join our enthusiastic and passionate Fundraising department. 

Terms 

• Location: Hybrid (a minimum of three of your days over two weeks will be worked in the Bliss Head Office, London SE1)
• Salary: £25,000 FTE, Permanent
• Terms: 28-35 hours a week (Regular evening/weekend work (from home) at certain times during the year)

Role Details 

This role primarily focuses on managing and supporting data within the fundraising operations. Key responsibilities include overseeing income data in the Raiser’s Edge CRM and assisting the Senior Data Officer with daily data management tasks. Additionally, you will support the Community and Events team by providing data-driven insights to guide fundraisers, as well as assist other fundraising functions. The Fundraising Operations Team is essential in ensuring effective data management and exceptional supporter care, contributing to maximizing Bliss' impact on babies.

The ideal candidate will be able to demonstrate the following skills and experience: 

• Strong analytical abilities, with excellent problem-solving skills and the ability to use tools like Excel (including VLOOKUPs and pivot tables) to manage data effectively.
• Familiar with various fundraising techniques and the operational requirements of each, with experience in CRM systems such as Raiser’s Edge (preferable, but not essential).
• Able to work across multiple teams and adapt quickly to new environments, tasks, and challenges.
• Excellent administration skills, with a keen attention to detail and the ability to manage multiple tasks in a fast-paced setting.
• Skilled in time management, prioritizing workloads, and maintaining effective internal and external relationships.
• Exceptional written communication skills, with an ability to communicate with empathy and professionalism.

For more details please view the job description and person specification attached to this advert.  

How to apply  

Interested applicants are requested to submit the following documents

• Your CV (please ensure this does not include your age, gender or any other personal characteristics) 
• Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1,000-1,500 words long 

This information is used when shortlisting candidates for interview. 

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful. 

Recruitment Timeline  

The deadline for applications is 9am on Wednesday 15 January 2025. First round interviews will be held virtually (via zoom) on Tuesday 21 and Wednesday 22 January, with second interviews in person at our London Bridge office in w/b 27 January.

Harris Hill are delighted to be working with a health related charity to recruit for the Data Protection & Governance Officer in order toensure that the charity’s processes personal data in compliance with UK data protection laws.

You will play a key role in managing data breaches, providing expert guidance, and fostering a culture of compliance across the organisation.

As a Data Protection & Governance Officer you will:

• Provide expert advice on the Data Protection Act 2018 and UK GDPR.
• Investigate and manage potential data breaches, ensuring compliance with ICO guidelines.
• Maintain and update data protection policies and procedures.
• Complete and oversee compliance documentation such as ROPAs and DPIAs.
• Deliver staff training on data protection.
• Support governance and risk management processes, including preparing reports and coordinating meetings.
• Assist with the implementation of best practices outlined in the Charity Governance Code.

To be successful, you must have experience:

• Certified Data Protection Officer (CDPO), IAPP CIPP/E, CIPM, or similar certification.
• Proven experience in data protection roles, including conducting DPIAs.
• Ability to engage assertively and work collaboratively.
• Practical experience working in the role of a Data Protection Officer
• Experience acting as a subject matter expert in privacy and data protection
• Ability to communicate with a range of stakeholders at differing levels of seniority
• Experience in undertaking Data Protection Impact assessments (DPIAs)
• Good knowledge of corporate governance and procedures
• Experience using relevant systems to manage good governance and data protection

Desirable Skills:

• Experience in the charity sector.
• Background in risk and compliance.

  Salary: £40,000 - £45,000 per annum

Contract type:Full-time, permanent

Location- Fully remote with occasional meeting in London

 Closing date: 10th January at 8am

Interview: 1st stage: w/c 13th January

2nd Stage w/c 20th January

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees experiencing war or disaster. The IRC is on the ground in more than 50 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England; a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Overview

The Purpose of the Role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. Having significantly grown the individual giving programme in recent years, we are now looking for an experienced Supporter Care Manager to take our Supporter Services programme to the next level.

The main focus of this new role is to develop and professionalise our Supporter Services programme, ensuring our supporters have a first-class experience, and that they develop a positive and lasting relationship with the IRC. Working in partnership with the fundraising, gift processing and CRM teams, and overseeing our external call centre, the post-holder will shape the strategy in line with the projected growth of the fundraising programme. Due to the size of the programme, the role will be responsible for service delivery, and there will be opportunity to grow the team in line with the growth of the programme in future years.

Team Chart 

KEY ACCOUNTABILITIES

1. Strategy and planning (30%)

· Work with the Director, Mass Markets UK to create and implement a donor-centric Supporter Care strategy and priorities as part of the wider Mass Markets strategy

· Manage 3rd party inbound call centre relationship and contracts, including leading on procurement of new services, ensuring all work carried out is to a high standard and represents value for money

· Lead annual, quarterly and monthly planning process, defining key deliverables and initiatives that advance the Supporter Care programme, ensuring all activities support the aims of the departmental strategy

· Collaborate with global Supporter Care team members to share best practice, new initiatives and contribute to global projects

· Manage and plan internal and external resource during in peak times, e.g. Year End and emergency appeals 

· Work closely with the Mass Market teams to increase connection across the department, contribute to cross-departmental planning with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation 

· Feed into fundraising planning by providing insight, feedback and themes from supporter communications

· Identify and brief support requirements with internal and external stakeholders in order to ensure the smooth running and enhancement of operations

· Create and manage the Supporter Services expenditure budget and reforecasts

2. Programme delivery (50%)

· Provide first-class service to our supporters across telephone, email and post, and across comments on our social media advertising and inboxes – ensuring you represent IRC appropriately, by responding to all supporter enquiries, actions and complaints in a professional manner and within agreed SLAs

· Manage the third party inbound call centre, ensuring they are briefed on upcoming campaigns and activity and monitoring their output

· Liaise across Acquisition, Retention and Legacy to ensure response handling and supporter enquiries are streamlined during campaign activity, including during emergency appeals with the Disasters Emergency Committee

· Manage supporters who are fundraising on our behalf (community and events) and provide encouragement, fundraising support and assistance across fundraising platforms

· Be the first point of contact for Legacy enquirers, providing initial stewardship and effectively transferring the relationship to Mass Market and Philanthropy teams

· Use agreed letter templates and craft bespoke responses using the supporter care database and FAQs

· Ensure interactions are logged on the CRM in a timely and accurate manner

· Accurately enter or amend supporter data on the CRM

· Ensure our thanking and acknowledgment communications are up to date and engaging

· Fulfil information packs and other items to supporters and legacy enquirers

• Maintain Community and Events fundraising pages on website, ensuring they are up-to-date, relevant and engaging

· Work closely with the gift processing team to ensure gifts, Gift Aid declarations and other relevant actions are processed or amended in a timely manner

3. Compliance and operations (20%)

· Set and manage SLAs across all aspects of the programme, including with external suppliers

· Manage the quality compliance audit with the call centre, including undertaking regular caller listening

· Create and manage a framework to track supporter care performance, including complaints, and provide regular reporting to key colleagues

• Develop and maintain internal and public facing Supporter Care policies and guidelines

· Provide regular training and best practice to public-facing colleagues across IRC UK on handling supporter interactions appropriately  

· Maintain an up-to-date knowledge and foster the development of Supporter Care within IRC by networking within the NGO and private sector to learn and import best practice

· Stay up to date on current legislation, and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO

· Develop and enhance supporter services procedures and documents, ensuring they are kept up to date, particularly during emergency appeals

The above duties are intended to be an outline of the responsibilities for this role and are not an an exhaustive list. You may be expected to undertake other reasonable duties as requested by the Director, Mass Markets and the Mass Markets UK leadership team. This post may involve some national and international travel, overnight stays and very occasional working outside core office hours.

Scope and Authority

Responsibility for Resources: expenditure budget associated with supporter care costs and third party contractors. There is no income expectation for this role.

Key Working Relationships

· Director, Mass Markets UK

· Acquisition team

· Retention team

· Global Supporter Experience

· Supporter Care equivalents in other IRC geographies

· Gift Processing

· Finance

· Data and Analytics

· Comms, Digital Engagement and Creative Studio

· Martech Systems & Platforms

PERSON SPECIFICATION

Essential Knowledge and Experience:

· Experience leading or managing a supporter (or customer) care programme and strategy

· Experience interacting with supporters or customers in a customer service or customer facing setting

· Excellent written English, with the ability to produce well written, strong communications and reports

· Numerate with confident data interpretation skills

· Excellent organisational skills

· Strong IT skills including Microsoft packages (Word, Excel, PowerPoint and Outlook)

· Experience with a CRM system

Essential skills

· Ability to communicate confidently and effectively with supporters over the phone, email and other channels

· Ability to handle difficult conversations with supporters sensitively and diplomatically, ensuring a professional attitude is shown at all times

· Strong interpersonal skills, with the confidence to engage with supporters and manage relationships with internal and external stakeholders at all levels 

· Driven and proactive with a solutions-based attitude

· Willing to work independently and to take the initiative

· A team player who enjoys working collaboratively and supporting colleagues

Role outline and purpose

This role is accountable for developing and shaping the data and insight capability across our Helpline Services, Income Maximisation and Journey Improvement strands of the Financial Inclusion programme, working across all 4 nations and using this evidence to help ensure that people in crisis can access timely and high-quality advice. 

The role utilises subject matter knowledge to provide specialist data and insight analysis on demand, investment and performance on national and local services and partnerships, providing clear and actionable insights to drive informed decision making to help deliver improved experience and outcomes for people in crisis.  The post works closely with the food bank network, partners and key teams across the organisation to implement the financial inclusion strategy, whilst also leading on with data and insight requirements of Operations, Fundraising, Strategy & Impact, Equity, Diversity & Inclusion, Participation and Policy & Research colleagues to achieve our vision of a UK without the need for food banks.

Role responsibilities

· Develop and be accountable for the collation and aggregation of evidence for the financial inclusion programme at a national and local level, including reach and impact, implementing and oversight of the ongoing management of reporting processes, and using appropriate data systems.

· Responsible for defining research requirements and providing insights for key stakeholders including Income Maximisation Helpline Services and Journey Improvement teams, food banks and external stakeholders in line with operational plans, enabling decision making based on accurate data and insight.

· Leading on commissioning and managing external research agencies to carry out research and evaluations of financial inclusion services, based on stakeholder requirements.

· Providing technical expertise to help meet the evidence requirements and support the priorities of other teams including Policy & Research, Strategy & Impact, Operations, Fundraising, and Equity, Diversity and Inclusion, using a range of robust research methodologies and managing research suppliers where necessary.

· Lead collaboration with colleagues across the organisation, food bank network and external partners across the sector to capture and allocate data and insight to drive high quality and effective Financial Inclusion provision for people in crisis.

· Lead on all aspects of service and partnership reporting, and the production and presentation of reports and briefings on the impact of the financial inclusion programme, conveying insight across the charity as appropriate.

Person Specification

Technical skills and minimum knowledge:

· Demonstrable experience and expertise in leading and delivering data & insight work and/or market and social research.

· Demonstrable experience of project management.

· Demonstrable experience of setting up and managing appropriate systems and processes to capture evidence and insight, analysing and using appropriate analytical and research related software such as Excel, Tableau and survey software and Power Bi.

· Ability to establish credibility quickly with a range of stakeholders, with the influencing and clear communication skills to work effectively with internal and external stakeholders.

· Ability to manage multiple projects, identifying conflicting demands and establishing clear priorities to meet objectives.

· Ability and commitment to ensure that due regard is given to Equity, Diversity and Inclusion and Participation including using co-design principles to collaborate with this with lived experience.  

Behaviours and competencies:

· Demonstrate a commitment to the values of Trussell.

· Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.

· Comfortable working in a fast-paced and high-performing organisation, combining problem-solving with collaborative stakeholder skills.

· Effective communication skills; diplomatic; effectively builds rapport with individuals and groups; presents information accessibly and in a format appropriate to the audience.

· Role models inclusive behaviour, values and leadership.

Key Stakeholders

· Operations

· Food bank network

· Policy & Research directorate

· Participation

· Strategy & Impact

· Fundraising departments

· People with lived experience

· External partners

· Equity, Diversity and Inclusion

Harris Hill are delighted to be working with a fantastic charity to recruit for the Senior Manager- Data & Supporter Services  in order to oversee and deliver the efficient collection, analysis, and management of supporter data to inform decision-making, utilising data insights to identify trends, measure campaign effectiveness and maximise supporter engagement.

As a Senior Manager – Data & Supporter Services you will also lead the Supporter Services team to optimise operations, ensuring excellence in customer service and supporter experience

As a Senior Manager – Data & Supporter Services you will:

• Data Management: Oversee processes for importing and managing supporter data within Raiser’s Edge, ensuring data integrity and insight-driven decision-making.
• Operational Leadership: Lead Supporter Services operations, managing credit card payments, donor inquiries, and bespoke supporter requests.
• Reporting & Insights: Create detailed reports and data selections to support fundraising and marketing campaigns, including donor analysis, event registration, and sponsorship tracking.
• Gift Aid Management: Prepare and submit monthly Gift Aid claims.
• Work closely with Finance and Communications teams to ensure smooth data flow, accurate coding, and comprehensive reporting.
• Ensure all data is processed in line with GDPR, PECR, and other relevant regulations.
•  Develop and mentor a dynamic team, fostering a culture of accountability, professional growth, and continuous improvement.
• Stay updated on emerging technologies to optimise supporter services and data management systems.

To be successful, you must have experience:

• Exceptional communication and interpersonal skills for building positive relationships.
• Strong analytical and problem-solving capabilities with a data-driven mindset.
• High level of organisation, attention to detail, and ability to meet strict deadlines.
• Team-oriented, proactive, and passionate about improving children's health.
• Proven leadership experience in supporter services, data management, or a related field.
• Expertise in relational CRM databases (Raiser’s Edge preferred) and advanced IT skills.
• Strong understanding of GDPR and ethical fundraising practices.
• A track record of managing teams and delivering measurable results.

Salary: £40,000 per annum

Contract type:Full-time, permanent

Location- Fully remote with regular travel to South-East England

Closing date: On rolling basis

Interview: January

An exciting opportunity to become part of the Senior Management Team (SMT) at Schoolreaders, a dynamic and fast-growing charity based in Bedford. Schoolreaders is a national charity tackling poor literacy through a network of volunteers who provide one-to-one reading support to children in primary schools across the country. We are the largest national in-school child literacy charity, supporting over 28,000 children in over 1,400 schools every week. We have ambitious plans to grow and support many more children in future, so it’s an exciting time to join us.

We are looking for a committed individual to join Schoolreaders to be part of the SMT and wider charity, delivering this vital support to children. As Head of Business Support, you will be coming on board to develop and manage the structure and team that deliver the support functions for the charity, helping keep everything running smoothly. Your team will consist of employees, contractors and third parties where necessary, and you will co-ordinate them to deliver a seamless set of services. At this time the role will line manage two officer roles within the charity, manager several third parties (including HR and IT) and work alongside the Head of Finance.

The Head of Business Support will oversee compliance, governance, HR, IT, facilities, and administrative functions. We don’t expect you to be an expert across all these areas – you might have a strong background in one or two but have the ability to manage these functions and others in the team and have a meticulous eye for detail. You will be expected to have a good understanding of compliance, IT, health & safety and HR to enable you to lead the day-to-day delivery across these disciplines.

Reporting into the charity’s CEO, you will be part of the Senior Management Team (SMT). As part of this you will directly input into the charity’s strategy and annual planning process.  The Head of Business Support will also manage the delivery of change within the organisation, tracking projects and raising risks and issues to the SMT.

RESPONSIBILITIES AND DUTIES

​

1. Day to day oversight of the delivery and development of corporate services functions, to include:

a. Compliance, ensuring that Schoolreaders is compliant with all relevant legislation, data management and safety standards. (H&S, GDPR etc)

b. Risk, ensuring effective systems and processes are in place for managing risk, owning key policies and their review, engaging with staff with information and training, liaising with the Board and with the Director responsible for Safeguarding and being the main point of contact for whistle blowing.

c. Business Support, monitoring and driving forward internal projects, overseeing the review and management of policies, and managing administrative and other support functions.

d. IT, supporting and maintaining systems, hardware and software, ensuring they are secure and up to date, continuing to develop new functionality in partnership with our external IT providers

e. HR (managing both internal and external resources) to support recruitment, starters and leavers, staff welfare, processing payroll, leave and sickness and the training and development of people.

f. Facilities, managing office spaces, supporting home workers and overseeing health and safety.

g. Producing and leading on the annual Culture Review, collating scoring and feeding back to trustees.

h. Finance, assisting the Head of Finance, approving spend where necessary.

2. Line management of two Business Support Officers, covering

a. Compliance

b. HR Support

c. IT Support

d. Finance

3. Development of yearly plans and budgeting for all corporate services.

4. Manage relationships with external suppliers and ensure value for money.

5. Owning the programme of change across all services to ensure we remain on track to deliver our ambitious growth objectives.

6. Establishing and maintaining office procedures.

If you would like to discuss the role further, please contact Sally Wrampling (CEO)  for an informal conversation.

To apply for the post, please submit your CV with a covering letter outlinging how you meet the job requirements / specification.