Customer Support Jobs
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re entering an ambitious new phase of growth. This expansion will enable us to deliver our vision – that by 2050, everyone with breast cancer will live and be supported to live well.
This growth phase means we are seeking to make new connections and attract new donors who can make transformative gifts. Gaining new business will be critical.
As our philanthropy manager, you’ll be integral to supporting income growth within our major gifts fundraising programme. This is a great opportunity if you are a talented major gift fundraiser who has comprehensive experience of successfully soliciting donations from high-net-worth individuals.
This is an externally focussed, relationship management role, concentrating on securing and maintaining long term relationships with high-net-worth donors. This will include identifying new opportunities to raise funds from prospective donors who could make significant financial commitments. You’ll then be responsible for engaging, cultivating, and stewarding these relationships.
The role will support a philosophy of proactive relationship building through cultivation and stewardship communications and activities. This will entail maintaining and maximising exiting donor relationships as well as attracting new business from a growing pool of new major supporters. You’ll ensure prospective donors are engaged with appropriate propositions, particularly from our extensive medical research portfolio.
This role will involve working closely with the head of philanthropy and associate director, philanthropy and special events. Developing good working relationships with the prospect researcher, research communications colleagues and other key internal stakeholders will also be vital.
This is an exciting opportunity for the right individual to join our ambitious team. It will offer the chance to use your skills, experience and enthusiasm to make a significant difference for all people affected by breast cancer.
About you
We’re looking for a highly self-motivated, innovative relationship manager who has well-developed understanding and knowledge of philanthropy. A natural and confident networker, you’ll be an exceptional communicator who thrives on making new business connections and building relationships with first time major donors. You’ll have demonstrable experience of soliciting at least 5 figure gifts from high-net-worth individuals and maintaining those relationships for repeat gifts. You’ll have a track record of meeting challenging income targets as well as experience of being part of high value asks alongside senior colleagues and/or senior volunteers
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9.00am on Friday 12 July 2024
1st Interview w/c Monday 22 July 2024
2nd Interview w/c Monday 29 July 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This vacancy has arisen as the result of the retirement of our current Chief Executive Officer (CEO) in Autumn 2024. We are looking for a new CEO who not only has a record of strategic leadership and operational excellence, but also a true advocate for our social purpose. We are a small association delivering good quality supported housing provision, with a keen eye on growth and development as we enter our next five business planning period. You will be a successful, versatile manager already working in the sector, looking to inspire our dedicated team to meet our strategic objectives and drive social change in our communities.
With a proven track record of senior leadership in the housing sector, you will be able to evidence a strong passion for service development. Working with an established and effective board you will steer our strategic direction, encouraging a positive culture and upholding our values.
You will be an empowering, compassionate, and collaborative strategic leader. With senior leadership experience gained within housing or a similarly complex and community-focused sector, with specific understanding of the operational aspects of the business. You’ll bring high levels of personal and professional credibility and a successful track record in managing change and nurturing the strong culture we have established.
Key responsibilities of the role include:
· To lead and inspire staff team
· Working closely with the Board to develop and implement a long term strategy
· Maintaining effective working relationships with partners and stakeholders
· Enhancing SCHA’s impact and profile
About You
To fulfil this role, we are looking for an exceptional leader with a CIH Level 5 Diploma in Housing / an appropriate professional qualification.
You will have a diligent, proactive approach, forward-thinking and keen to develop opportunities for our services to make a positive impact to the communities we serve. You’ll demonstrate commercial acumen and business planning skills with the ability to think strategically and make critical decisions.
With a desire for building and maintaining strong relationships, you’ll naturally have a growth mindset and resilience, with a pragmatic and collaborative approach to challenges. You’ll achieve best practice with an informed commitment to equal opportunities and encouraging diversity. This includes a proven track record of managing and developing a cohesive staff team and the provision of high quality customer focused services. You’ll have experience of developing effective working relationships at a senior level with local authorities, banks, statutory bodies and other not-for-profit providers, while promoting the work we do.
What We Offer
Actual salary is £38,400 – 44,800 p.a. (pro rata) based on a 4-day week (28 hrs p.w.)
We offer a great benefits package including 20 days annual leave plus bank holidays (pro-rata), a defined benefit pension scheme and an Employee Assistance Programme.
This role is based at our head office in Solihull, plus Agile / Homeworking. The role requires operational travel within the Solihull borough; therefore, the successful candidate will need a full driving licence.
All staff are subject to an enhanced DBS check, paid for by the Association.
Closing date: Friday 5th July 2024, 12:00 Noon
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equality, Diversity, and Inclusion
We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. SCHA is a Disability Confident member, with a strong commitment to supporting disabilities. We will make any reasonable adjustments necessary to help candidates participate in our recruitment processes.
Interviews: Teams Interviews for shortlisted candidates will take place from week commencing 8th July 2024, followed by an in person interview from week commencing 15th July 2024.
To apply, please submit a CV and cover letter concisely detailing “why you want the role and why you think you are the right person”.
Making a real difference to people’s lives. We are committed to safeguarding and promoting the welfare of adults within the communities we work in.
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![trinity-apartments-main-300x150.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/trinity_apartments_main_300x150_2024_06_14_01_38_20_pm.jpg)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Term time only, 22.5 hours per week (39 weeks)
As a Special Education Needs and Disabilities (SEND) Tutor, your primary responsibility will be to contribute effectively to the successful learning experiences of students with learning disabilities and or difficulties within the Station Road Training Centre provision. You will be working with the Curriculum & Quality Manager to ensure that learners progress through their courses and achieve their qualifications. You will provide lessons and activities which are interactive, engaging and adaptive to meet the needs of the learners whilst maintaining quality.
For more information about the role and how to apply, please visit our website via the Apply button.
Closing date: 12pm, Sunday 7th July 2024
Interviews: Week commencing 8th July 2024
Please bear in mind that we may close applications early if we receive sufficient candidates.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you experienced in Community Investment and looking for your next role?
This is an exciting opportunity for a community focused individual to join our Communities Team at Sovereign Network Group (SNG) as a Community Investment and Partnership Lead on a permanent basis.
Ideally, you'll be based from our Hertford office, combining both home and office working to ensure a positive work/life balance. In the longer term, there may be some travel required between our offices and sites, so you should have access to transport and be happy to travel.
It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.
The Role
This role will be at the heart of our Localities, delivering Community Investment and partnership actively through commissioning and supporting activity that creates social impact.
Reporting to the Community Investment and Partnership Manager, you'll lead in the delivery and ongoing development of a Locality based Community Investment strategy, embedding our Thriving Communities, Customer Impact and Corporate Plan. Key responsibilities include:
- Creating, implementing and overseeing the delivery of a wide-ranging programme of interventions in localities
- Ensuring that contracts and projects are managed effectively, including performance management that demonstrates our social impact
- Ensuring the smooth and effective financial management of projects via contracts and grants, including adhering to procurement and financial regulations
- Working with the Partnerships and Funding team by writing bids that bring in external funding to deliver social impact in our communities
- Working collaboratively with Community Investment colleagues to ensure the Thriving Communities vision is delivered in localities
- Working effectively with our Grants Officer to support the grant programmes and work with awardees as required
- Embedding a framework for social impact and outcomes recording
What we need from you
Ideally, you'll have significant experience and expertise in the Community Investment sector gained from working in a similar role.
You'll need excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders. You'll also have:
- A proven track record of positive stakeholder engagement and relationship management, both internally and externally
- Excellent communication skills both oral and written, tailored to a range of audiences
- Strong organisational and project management skills
- Experience of quality assurance of projects, including monitoring and evaluation systems
- Confidence with budget management and financial systems
- IT literate and able to use technology for effective project delivery
What you'll receive from us
We have some fantastic benefits on offer at SNG, including:
- £450 flex-pot annually, discounted shopping & cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- 24/7 virtual GP
- Options for private medical insurance, dental insurance & critical illness cover
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all and believe that diverse talent makes us stronger.
You'll get access to plenty of training and development opportunities so you can build the skills and knowledge to enjoy a fulfilling career.
The client requests no contact from agencies or media sales.
OTR are looking for a Grant & Bid Writer to work as part of the Business & Development Team providing increased trusts and foundation income across all regions and to cultivate and nurture relationships with funding and grant making organisations both new and existing.
The Grant & Bid Writer will be responsible for researching, writing, and submitting effective applications for funding, working with the Business & Development Manager to develop compelling cases for support, manage mid level donor opportunities, and continue accurate tracking of income.
The successful candidate will have demonstrable experience working in fundraising, with success in drafting proposals, raising funds, and applying different research techniques in identifying funding opportunities.
To find out more about the role please download the job pack below. Please reach out to Leilah (email in the Job Pack) if you would like an informal chat about the role.
OTR & Benefits:
OTR is a mental health social movement by and for young people. The charity is at an exciting stage of its 59-year history and is proud to be reaching more young people than ever before (over 20,000) across Bristol, South Gloucestershire, and North Somerset with creative and diverse mental health and wellbeing info and support.
Our approach to mental health is grounded in a set of beliefs and assumptions that underpins all of our work. We believe in celebrating diversity, empowering and mobilising young people to make change, and that catering to the unique strengths, interests and circumstances surrounding young people is key. Our approach centres on collaboration and partnership, building relationships between individuals, peers and communities.
Each day is as engaging and fulfilling as the last, and with a network of supportive, community minded people, we hope you’ll feel welcome here. As a thank you, we like to compensate our employees for the important work they do with a range of benefits including a flexible leave policy (38 days), healthcare cost assistance with HealthShield, flexible and hybrid working arrangements, enhanced sick pay, parental leave, continual training and development, free yoga and reiki, and more (subject to contractual terms and conditions).
A Willingness to Work with Difference
At OTR, whatever your role or professional background, you will be expected to work in a way that is anti-oppressive and inclusive. A key focus for OTR is to develop an organisation that is inclusive for all but we do not claim to be experts in this. We are committed to continuous learning and improvement in these areas and invite you to join us on this journey.
OTR recognises the benefits to individual practice and organisational credibility of having a diverse community of staff and volunteers and to this end is continually working towards building and maintaining an environment which values and pursues diversity accordingly.
We recognise that tackling systemic inequality, prejudice, racism and oppressive practice requires each of us to actively engage, self-examine and make changes where necessary, in order to improve access and equitable experience for all in society and all of those who come through our doors at OTR.
The client requests no contact from agencies or media sales.
Are you an organised professional with strong administration skills? Join our team as a Service Improvement & Transformation Team Administrator and play a key role in supporting our mission.
As a Team Administrator, you will be responsible for efficient completion of all administrative tasks of our Service Improvement & Transformation Team. You will work closely with the Head of Service Improvement & Transformation, the Programme Lead, the Lead Research Nurse, and Project Managers, ensuring that projects are delivered on time and within budget.
Your role will include assisting in the preparation of proposals, reports, and other communications, ensuring that all necessary documentation is received prior to Committee meetings. You will also accurately review, process, and approve grant applications for our Care Centre & Network, Community Service Programme, and Research Nurse Network, ensuring compliance with our Guidance Policy. You will need to identify requests that should be treated as exceptions and escalate appropriately.
In managing support grant payments, you will handle tasks such as checking and authorising invoices, dealing with invoice queries, raising purchase orders, and maintaining precise records. Additionally, you will record actions and minutes from team meetings when required and ensure that all correspondence and actions are accurately logged in our CRM database.
This role requires a professional who can undertake various tasks with a commitment to our core values. If you are dedicated, meticulous, and ready to contribute to a vital part of our Association, we invite you to apply and become a valued member of our team.
Hybrid Working Expectations: up to 2 days per week office attendance
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)
What are we looking for?
An organised and detail-oriented individual with strong IT skills and proficiency in Microsoft Office packages. Experience with CRM databases is essential.
You should be capable of managing and prioritising your workload effectively, even in a busy environment. Accuracy and attention to detail are crucial in this role.
Strong communication skills, including an excellent telephone manner, are a must. You should possess excellent interpersonal and negotiation abilities, with the tact and diplomacy to persuade, influence, and appropriately challenge.
A proactive approach to work and problem-solving is vital. Knowledge of relevant GDPR legislation and the ability to work within its guidelines are also required.
For full role responsibilities please view the job description located within the Candidate Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Strong IT skills and knowledge and experience of Microsoft Office packages.
- Ability to use CRM databases.
- Excellent level of accuracy and attention to detail.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative Applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Are you an experienced and dynamic administrator looking for a challenging new role? Our growing company is seeking a highly intelligent and motivated Senior Administrator to join our operations team.
In this key position, you will be responsible for a wide range of mission-critical administrative tasks to keep our office running smoothly. You will be involved with accounts payable by processing invoices in Xero, create and maintain spreadsheets for reporting and analysis, and develop new processes to improve efficiency.
You will also play a vital role in customer management by corresponding with clients, proofreading important documents, and providing backend support for our company website. Superior written and verbal communication skills are a must.
The ideal candidate will have at least 3 years of administrative experience, excellent Microsoft Office skills, and a knack for juggling multiple priorities with tight deadlines. You must be highly organised, detail-oriented, and able to work independently with minimal supervision.
This is a fantastic opportunity for a true administrative superstar to take ownership and put their talents to work in a fast-paced environment. We offer a competitive salary and excellent holiday package.
To apply, please submit your CV and a cover letter detailing your relevant experience and strengths. It is important that you relate your experience to the skills required for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Organisation
You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week, with no loss of pay. Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us.
The Role
To provide a high-quality housing management service, ensuring outstanding customer service and service delivery, by a being a primary point of contact for tenants. Engage with tenants to provide a responsive efficient housing management service that is consistently excellent for all tenancies. Housing Officers are expected to carry out the vast majority of their duties (70%) at our managed accommodation.
The client requests no contact from agencies or media sales.
Bath Welcomes Refugees (BWR) is a small charity established in 2016 by volunteers with the initial intention of supporting Syrian Refugees. Since then, there have been growing crises across in the world, Afghanistanand Ukraine being the most significant recently.
We provide a wide range of support to those seeking refuge and to make a new life in Bath and the surrounding area. Our servicesinclude providinglanguage tuition , arranging for their education, help setting up homes andproviding other support services to enable them to live independently and settle into the local community.
Whilst we work with other local charities and agencies to provide the support needed by an ever-growing number of refugees and asylum seekers BWR depends on its 250 volunteers and their enthusiasm, invaluable expertise, experience and dedication to provide a range of support to those seeking refuge and to make a new life in Bath.
BWR is looking to recruit a part time Volunteer Coordinator on an initial one-year contract. Reporting to the Operations Officer you will be responsible for recruiting, overseeing induction, training as well as the day-to-day coordination and supervision of our volunteers.
To be successful in this position, you will need to be
Empathetic with BWR’s aims, non-judgemental and flexible around working times.
Have the ability to develop relationships with volunteers, clients and other stakeholders, be resourceful, collaborative and enjoy working with others with diverse experiences and backgrounds.
You should be able to work remotely on your own initiative as well as being a team player working in a potentially high-pressure environment. You will be highly organised, able to manage and prioritise your own workload, be a good communicator and IT literate.
Ideally your experience will include
- Working with volunteers in the charity, not-for-profit sectors.
- Recruiting, training and managing volunteers.
- Supporting and developing volunteers in their roles.
- Good communication and listening skills.
- Working with CRM databases.
- An understanding of the data protection requirements in respect of volunteers and the organisation as a whole.
Outline of the Role
You will be the key volunteer contact, recruiting, co-ordinating training, carrying out background and DBS checks and supporting volunteers in their various roles across the organisation to enable BWR to meet its aims.
- You will work with and provide support to the Operations Officer, Team Leaders, the Refugee and Asylum Seeker Support Coordinator and to ensure we provide appropriate resources to support our families and individuals to meet their individual specific needs.
- Assess the suitability of volunteersin their allotted volunteer role, in conjunction with the Team leader, prior to the end of their probationary period and identify the need for additional training or other support required for the volunteer to be successful in their role.
- Provide information about the work of BWR to potential volunteers and promote volunteering in the wider community to identify potential volunteers.
- Maintaining our Case Management System.
- Liaising with the Communications Team in relation to the website and other digital communications in respect of volunteer activity.
- This is an initial one-year contract, with hybrid working (office and home). The role will require flexibility to attend meetings, liaising with refugee families and asylum seekers either during the day, evening or at weekends within the Bath and surrounding area.
The role is based on 29 hours per week with a pro rata salary of £25-27k full time equivalent (commensurate with experience).
The role will require an enhanced DBS check.
To apply for this role please provide an up-to-date CV with a covering letter explaining in why you would be ideal for the role.
Applications will be reviewed as received.
Interviews will be held - Week commencing 15 July 2024.
For more information, please see Detailed Job Description and Chart of BWR Activities.
BWR is proud to be an inclusive employer that considers applicants regardless of gender identity , sexual orientation, ethnicity, disability, religion , pollical views, marital status or philosophy of life. If you have a disability or special need that requires accommodation or assistance, we will support you during the selection process
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Team Leader to join our Homelessness service in Kensington and Chelsea.
£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front-line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
Heaney Hub implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, particularly those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision, case work management and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude
What you'll bring:
Essential:
- Educated to degree level or equivalent
Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
We're looking for a kind, compassionate and resilient Team Leader to join our Young People service in Ealing.
£31,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Full time position, 40-hour week.
Primarily weekday working, with occasional weekend work as requested
The post holder will be fully involved in all aspects of the day-to-day management of our Young Peoples Ofsted registered service, including line managing the relevant front-line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Manage the Service Rota
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude
What you'll bring:
Essential:
- Experience of management, leadership
- NVQ Level 3 or equivalent in Health & Social Care or leadership and management
Desirable:
- Team Leader / management experience
- Other relevant professional memberships and/or specialist qualifications are desirable
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Team Manager - Tenancy Rights ( Private renters)
To apply visit our website to down load a full recruitment pack
Successful candidates must demonstrate their ability to:
- Manage, build, inspire and support the wellbeing of a high-performing team of private tenancy rights caseworkers who deliver positive experiences and outcomes for services users and stakeholders
- Keep up to date with developments in or affecting tenancy rights, housing law and its enforcement
- Ensure our accredited service-quality standards are achieved,
- Encourage and support user involvement and private tenants’ voice generally in our service development
- Represent Safer Renting to and manage relationships with an agreed group of local authorities
Closing date for applications 23:59 hours on14th July 2024
Salary c £35,000 per annum
Please go to our website to download a full recruitment pack . Applications will require the submission of a CV & supporting statement , along with a criminal records declaration form and diversity monitoring form which can be obtained from the "work with us" page on our website.
The client requests no contact from agencies or media sales.
The main purpose of this role will be to provide clear, accurate and helpful retrofit and other related technical guidance in areas such as carbon foot-printing, building energy performance and renewable energy options to local and community organisations to help them tackle the climate emergency.
Pay and conditions
- The role is full-time (37.5 hours per week).
- The salary for the role will be £29,864 - £35,770.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and much more.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Deliver training to local and community stakeholders on topics such as carbon literacy, retrofit, renewables and energy efficiency.
- Develop and strengthen tools, guidance and other materials for community organisations that help to increase their ability to deliver beneficial local retrofit initiatives.
- Undertake basic retrofit assessments of domestic and non-domestic buildings and provide useful guidance and recommendations on potential improvements.
- Provide carbon auditing, and recommendations for decarbonisation plans for community businesses.
- Support community organisations to design and deliver capital investment projects, develop funding bids, business cases and project delivery plans.
- Support community organisations to plan and deliver wider community engagement processes that help to foster leadership, consent and action.
- Facilitate learning, networking, and sharing between local and community organisations, staff and volunteers.
- Support CSE’s fundraising activities and the development of new models and approaches for the provision of retrofit activities and services at the local and community scale.
- Provide administrative support for timely delivery of project activities, accurate record keeping and robust reporting.
- Champion to key stakeholders (such as local authorities and funders) the importance of community engagement and the roles which local and community organisations can play in catalysing and enabling the decarbonisation of local homes and community buildings.
- Foster collaboration and deepen relationships with partner organisations who are active and interested in supporting similar areas of work.
To see a detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- O’ Level/GCSE maths, Science and English.
- Excellent written and verbal communication skills with the ability to relay and translate technical information for non-technical audiences.
- Relevant vocational or degree level qualification or equivalent work experience.
- Experience of assessing technical options for improving the energy performance of buildings.
- Experience in the repair, maintenance and home improvement sectors.
- Experience of working on community (non-domestic) buildings.
- An understanding of the design and construction of both modern and traditional buildings.
- The ability to write technical reports and provide recommendations and guidance to non-expert stakeholders.
- Knowledge of the broad themes driving the work of CSE.
- An enthusiasm for learning and problem solving.
- An understanding of the importance of effective administration and coordination to the successful delivery of projects.
- Empathy and understanding of different stakeholder situations.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available on our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is midnight, Sunday 21 July 2024. If you have not heard from CSE by 25 July, please assume that your application has been unsuccessful.
Interviews are expected to take place Wednesday 31 July and Friday 2 August 2024 at our offices in Bristol.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 8th July 2024
Interviews: Thursday 11th July 2024
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
The country’s most vulnerable children have overwhelmingly poor educational and life-outcomes, with disastrous consequences for themselves and society. Many of these children are excluded from school.
The Difference exists to improve the life-outcomes of the most vulnerable children by raising the status and expertise of those who educate them. The organisation creates specialist senior school leaders, with the expertise to lead whole-school and multi-agency approaches to meeting the learning, wellbeing, and safeguarding needs of all children.
The Difference is a small and growing organisation, founded in 2017. They’re an agile and flexible team and you’ll be joining at a time of investment in fundraising, having recently employed their first full-time Head of Fundraising. It’s an exciting time to join the organisation as they develop a new strategy to take them to 2030 with fundraising playing a key role in the organisation’s growth. They have a small but generous group of funders who have supported The Difference and as Trust & Foundations Manager you will work to grow the pipeline of trust funders and work closely with the Head of Fundraising to develop a fundraising strategy.
You will manage, develop, and grow The Difference’s portfolio of trusts and foundation donors, supporting to diversify their donor base and secure high value, long term support. This post will manage trust income in line with donor requirements, identifying and building relationships with new prospects and submitting high quality and engaging reports and proposals. You will feel real ownership over your work and need to be self-starting, flexible and hungry to grow with the charity.
The position will:
- Write compelling funding applications and grant reports to trusts and foundations at 5- and 6-figure level
- Grow multi-year restricted and unrestricted income from existing and new donors and support the growth of overall income from £1.25m to £1.9m annually in next 3 years
- Work closely with the Head of Fundraising to support with strategy and growth plans
- Develop and expand meaningful engagement opportunities that can be offered to funders
Ideal skills and experience:
- Experience developing bids and applications for 5+ figure grants
- Proven ability to write compelling, well-organised content which turns complex ideas and detail into summaries that can effectively engage different audiences
- Experience overseeing management of end-to-end stewardship journeys, from prospect to long-term engagement, and building relationships with foundation trustees and grant managers
- Knowledge and passion of working in the education sector
Benefits include:
- 6% employer pension contribution
- 25 days annual leave
- Enhanced sick leave and compassionate leave
- Enhanced maternity & adoption pay
Expert recruitment for fundraisers and charities.