Customer Support Jobs

Interview date: Wednesday 10th July

Reports to: Chief Executive
Direct Reports: AV Technician
Contract: Permanent, full time (35 hours per week)
Location: Institute of Psychoanalysis, Byron House, Shirland Road, London W9 2BT

About the Institute of Psychoanalysis

The British Psychoanalytical Society was founded in 1913. With around 500 members, we are a UK wide and international community of professionals, dedicated to helping people enhance their lives through an intensive talking therapy, psychoanalysis. The Institute of Psychoanalysis (IoPA) is the outward face and training body of the British Psychoanalytic Society.

Purpose of the job

The Head of Digital will be responsible for leading our digital, IT and information systems.  They will also have oversight of AV and for the technical development of online education materials.

The post holder will lead the digital transformation of the organisation, continuously improving the effectiveness and impact of the Society.  They will lead resource planning, management, reporting and coordination of projects/initiatives to deliver change in line with business requirements. This will involve leading end to end delivery digital projects, including technology delivery and change management required to improve, implement and embed digital systems, IT infrastructures and processes.

Main responsibilities

• Project manage major digital projects and ensure relationships with external stakeholders and engagement with Members, Staff and Service Users are all managed effectively.
• Research solutions and make recommendations for the improvement of systems and infrastructure.
• Appoint suppliers of digital services and oversee the Institute’s relationships with them, ensuring they provide a high-quality service and value for money.
• Provide first line support to staff, responding to basic technical queries and issues, such as password resets, software installation, and troubleshooting common hardware and software issues.
• Manage the IT infrastructure and security of the CRM system.
• Ensure the smooth operation of the CRM system, including user access management and working with our support provider to carry out data backups and system updates.
• Implement and maintain robust security measures to protect customer data and ensure compliance with organisational policies and industry regulations.
• Troubleshoot and resolve technical issues related to the CRM system and collaborate with stakeholders to identify and implement improvements to the system's performance and functionality.
• Establish services in line with industry standard service design principles.
• Keep on top of new and innovative ways to present the Institute’s digital content, proposing and experimenting with ways to develop its content in line with changing digital trends and audience preferences.
• Manage and develop the Society’s AV presence for in-house seminars and events as well as online AV requirements.
• Technical development of online educational products.
• Oversee financial aspects including budgeting, budget review and procurement.

Other responsibilities

• Work to increase the number of people reached through the Institute’s web presence and to build repeat usage, for example, by providing expertise on search engine optimisation, pay-per-click and social media advertising, and managing paid-for search.
• Coach, advise and share information on digital content, communications and services within the wider organisation. Encourage and support staff and members to engage with digital communications and adopt a ‘digital first’ mind-set.
• Take the lead on Google Analytics and other digital monitoring/measurement tools, ensuring that digital metrics are implemented, consistently reported and widely used across the Institute.
• Provide AV support for in-person, online and hybrid events using Zoom.
   

Benefits

• Flexible office hours and hybrid working (dependent on events, meetings and other activities).
• 25 days annual leave, plus 8 bank holidays (pro-rata for part time staff) plus Christmas closure days in addition to annual leave entitlement.
• Time Off in Lieu, overtime or adjusted working hours to accommodate evening and weekend working.
• A 12.5% non-contributory pension scheme.

Please see the job description and person specification attached for more details.

Community and Engagement Manager

Position: Community and Engagement Manager

Location: Teddington, TW11 8HT

Salary Range (depending on experience): pro rata of £32,910 – £38,745 incl. OLW

Hours: Part-time 21 hours per week. We are able to offer some flexibility with the role such as term time only or flexibility with days/times.

Contract: Permanent

Annual Leave: 25 days leave plus bank holidays or pro rata of if part time

Closing date: Sunday 9pm 14th July 2024, or before if a suitable candidate is found.

We reserve the right to close the application early.  An early application is strongly recommended as shortlisting and interviews will be held on an ongoing basis.

About the role

Richmond AID is seeking an energetic and enthusiastic person who will support our vision of putting Deaf and Disabled people at the centre of everything we do. We are looking for an experienced person who can develop and implement an engagement and co-production strategy. You will work closely with our other managers and play an integral role in the management team.

The role involves leading the delivery and development of our dynamic Community and Engagement team. This multidisciplinary team currently has 6 direct reports and services include: BuddyUp, Spade gardening service, Mental Health Peer Support service, Connect to Tech digital training, Campaigning and our wide range of peer group activities.  There is a variety of skills and experience which will require someone to We are looking for someone to not just manage these services, but to lead their development and widen our coverage across the borough of Richmond. This will predominantly involve supporting the people involved to be leaders of their own projects, developing/modernising our delivery model, ensuring projects meet targets and quality standards and when required also being involved in supporting direct service delivery.

We are looking for a motivated, resilient and ambitious manager to join our amazing team. This is a fantastic opportunity for you to play an integral role in improving the lives of Deaf and Disabled people.

About you

You will have strong leadership skills with experience of managing a multi-disciplinary team. You will lead our engagement, co-production and campaign strategy and manage our Community and Engagement team instilling these values through all our work. You must be committed to the value of participative community engagement, have a great understanding of the needs of diverse communities, and a passion for social justice and supporting Disabled people.

You must have experience in the delivery of community facing services and be able to  demonstrate an understanding of the challenges faced by Disabled people. It is essential you bring passion, dynamic ideas and creativity to the role.

You will be an excellent networker internally and externally. You will have strong influencing skills, and will have the right blend and balance of people skills with excellent communication and project management abilities. You must be comfortable connecting with the wider community, able to listen, gather the views of local people, and feed these back into our wider programme of work. You’ll be confident in participative strategies and tools such as facilitating groups, arranging events, developing surveys, gathering views and responding to consultations.

You will have experience of managing a team covering a wide range of projects and interests. You will know what it takes to set up and manage a project and ensure it meets the intended outcomes.

You will be skilled in managing group dynamics and supporting your team to have boundaries with clients. You will also have experience of managing Safeguarding issues. Above all you must bring a positive, solution focused attitude.

Experience of campaigning work, with a track record of delivering innovative digital campaigns that have led to real change, would be an advantage.

About Richmond AID

Richmond AID offers 25 days annual leave plus eight bank holidays pro rata. Normal office hours are 9am to 5.15pm Monday to Thursday and 9am to 5pm on Fridays. You will be based at our offices in the Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT but may need to work from other locations as needed.

Related roles: volunteer manager, services manager, service coordinator, community development facilitator, campaign manager, community engagement, co-production manager, activities coordinator.

We have an exciting opportunity for a Victim Liaison Officer to join the Lancashire team in Blackpool, working 25 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

Victim Support have been successful in securing funding for the delivery of Drive. Drive is an innovative national framework that aims to improve the lives and safety of victims and children affected by domestic abuse by holding high-risk perpetrators to account. This involves the identification and targeting of high risk/high harm perpetrators and combines case management with a co-ordinated multi-agency response.

This role is based from our Blackpool Office, delivering a service that covers Blackpool, Wyre, Fylde, Lancaster and surrounding areas. You will be eligible to apply for Hybrid working (2 days per week from home) after successful completion of your probation.

The Victim Liaison Officer will act as the conduit between Independent Domestic Violence Advisors (who support high risk victims of DA) and Drive Case Managers (who support perpetrators) to ensure that risks posed to victims are assessed and information is shared in order to minimise that risk. You will be responsible for:

• Contacting victims to conduct risk assessments, safety planning and referrals to IDVA and other services as appropriate.
• Supporting clients to understand the purpose of Drive and assist them in recognising the features and dynamics of domestic abuse present in their situation.
• You will be a key member of the perpetrator panel. You will research and gather information to present the views of victims and the risks posed to them in order for risk to be managed and mitigated where possible.

You will need:

• An in depth understanding of domestic abuse, risk assessment and risk management including experience of working with victims of domestic abuse.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Have theoretical, practical and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse and their children
• Empathy and a genuine desire to help and support victims of domestic abuse

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required and you will need to pass police vetting.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities.

VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Key role as a Head Office Administrator for a busy animal charity that would suit someone who wants to be involved and deliver excellent customer support.  No 2 days are the same and multi tasking with varied responsibilites will be your middle names. This role requires someone with excellent people skills who is a quick learner and can work effectively alone alongside being organised and efficient.

First point of contact and a professional presence for our clients on the telephone and by email, you need to be understanding, patient and have empathy.

A passion for animals and respect for their welfare needs to be backed up by adhering to our aims and objectives.  We would not employ anyone that is involved in animal blood sports or animal breeding.

Basic accounting and finance is desirable and a minimum of 3 years in an office environment with charity experience is also desirable.

Are you ready to bring your expertise, skills and experience to a highly respected, growing UK charity?

Bereavement Support Practitioner
Hours: 30 hours per week
Rate: £33,072 per annum pro rata fixed term contract to 31 March 2025
Reporting to: Bereavement Support Team Lead for Glasgow Hospital Service
Base: NHS hospital sites across Greater Glasgow and Clyde and Child Bereavement UK’s Family Centre in Finnieston, Glasgow

In 2017 Child Bereavement UK was commissioned by NHS Greater Glasgow and Clyde with funding  from Glasgow Children’s Hospital Charity to provide bereavement support for families bereaved of  a baby or child, and training and support for hospital staff.

Child Bereavement UK is looking to recruit Bereavement Support Practitioners to join the Glasgow Hospital Service Team.  The team supports the Bereavement Support Team Lead in the provision and evaluation of a service that ensures families and professionals can access high quality bereavement support in situations where a baby or child has died or is dying, with specific responsibility for providing bereavement support in individual, couple and group settings, and assessing the needs of siblings. To contribute to the training and support of professionals whose roles bring them into contact with bereaved families.

Applicants should have a recognised, health, social care, or counselling qualification, experience in working with parents, children and families, excellent communication skills and be passionate about supporting bereaved families and those whose roles bring them into contact with these families.

The successful applicants will be required to complete a PVG check.

Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.

Closing date: Wednesday 17th July 2024
Interviews will be held at the Royal Hospital for Children – Tuesday 23rd July 2024

Applications will be reviewed, and interviews offered, on an ongoing basis. We reserve the right to close the role prior to the closing date should a suitable applicant be found, so please submit your application as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Child Bereavement UK is committed to creating a safe and welcoming atmosphere for everyone, and one that  challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.

Inclusiveness: We are inclusive of and respectful to all our stakeholders – including beneficiaries, supporters, volunteers and colleagues – in our attitudes, behaviours and activities.

No agencies please.

Barnet Mencap has been helping people with learning disabilities and/or autistic adults in the London Borough of Barnet for over 50 years. We provide supported accommodation, leisure and learning activities, information, advice, and guidance, and so much more. All while being committed to equal opportunities and the safeguarding of children and adults.

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important. So, at Barnet Mencap, in addition to offering 24 days of annual leave per year ((plus Bank Holidays), we have a TOIL system to allow flexible working. There will need to be some face-to-face work, but there will also be opportunities to work from home and/or have different working patterns as agreed by your manager. Travel expenses can be claimed, at the agreed rate, for journeys that are necessary in the course of your work; and claims for additional expenses will be reimbursed in accordance with our expenses policy. We also have auto-enrolment into a pension scheme with employer contributions in place, and all staff qualify for schemes like the Blue Light card.

We are looking for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. This role gives challenge and satisfaction and will suit someone that has:

• Experience of working with adults with learning disabilities and autistic adults in a community setting
• A good team member
• Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs
• A ‘Person Centred Planning’ ethos
• Excellent communication skills
• Good record keeping skills

The successful candidate will be required to complete an enhanced Disclosure and Barring Service check in line with Section 115 of The Police Act 1997.

Job Title: Sales Assistant – Garden Room

Period: Permanent

Hours: 1 day per week (Wednesday – Friday), 7 hours excluding breaks, some weekends and evenings

Salary: £24,000 per year pro rata

Reports to: Retail Manager

Place of work: The Exchange, Erith DA8 1RA

How to apply: The application pack with details on how to apply is also available from the 'Join Staff Team' page on our website.

About the role

The Exchange is looking for an enthusiastic and hard-working Sales Assistant with a flair for customer service, and a passion for plants, craft and people. This is an exciting new opportunity to help support our Retail Manager in establishing The Garden Room as a vibrant, successful and welcoming space for retail, selling homeware and gifts; craft and garden supplies and tools; plants and plant care products; and some fashion, fragrance and cosmetics. The Garden Room acts as the main entrance into The Exchange, and so the Sales Assistant will be expected to be able to talk confidently about the wider organisation and its work. The space is also used for workshops, focusing on the interconnection between craft and gardens.

Principle Duties:

Please note: the ‘principal duties and responsibilities’ outlined below are not exhaustive. Other tasks and duties consistent with the role may be assigned.

• Sales: Maximise sales within our retail space, The Garden Room, by assisting with the day-to-day running of the shop, ensuring it is always well presented, welcoming and secure.
• Customer Service: Provide exceptional service to visitors and customers, providing information about The Garden Room and our retail offering as well as the organisation, its ethos, our programme and events.
• Plant Care: Basic care of the plants within The Garden Room and elsewhere in The Exchange.
• Ambassador: Be a positive ambassador of The Exchange, supporting the organisation and its work within the community.

Responsibilities:

• Provide excellent customer service in The Garden Room, answering queries and giving general assistance in a warm and friendly manner to ensure a positive visitor/customer experience, and to encourage repeat visits.
• Talk confidently about the wider work of The Exchange, including our history, ethos and our events/programme.
• Ensure the smooth operational running of The Garden Room.
• Till and cash handling, processing transactions on the till system, packaging and gift wrapping any purchases as required.
• Process online purchases by selecting stock, packing for postage and arranging dispatch.
• Inform customers about stock availability and gathering product feedback.
• Respond to email and in-person queries from customers in a timely and professional manner.
• Occasionally serve drinks and snacks from The Garden Room where we sell a small selection of chilled bottled and canned drinks for consumption on The Exchange premises. 
• Manage stock levels, preventing theft, and keeping the store clean and organised.
• Ensure that available stock is visible and is visually appealing.
• Maintain stock levels and visual standards of the drinks and snacks available to purchase from The Garden Room.
• Provide basic care instructions to customers purchasing plants.
• Operate within rigorous H&S and security frameworks, including taking responsibility for opening and closing tills, and final retail space checks.
• Assist with general housekeeping duties as assigned.

Personal specification:

Essential:

• Friendly and approachable with excellent customer service and ‘front of house’ skills.
• Motivated with an eye for detail and a desire to achieve high standards.
• Confident, calm approach to working within a busy environment balancing multiple demands.
• Excellent communication, listening, diplomacy and problem-solving skills.
• Evidence of positive and effective working with colleagues to achieve shared objectives.
• High level of written and verbal English communication skills.
• Reliable and highly organised with initiative and strong time management efficiency.
• Ability to work occasional weekends and evenings dependent the needs of the operation.
• The right to live and work in the United Kingdom.

Desirable:

• Working in an arts and culture / community / heritage environment.

How to apply:

The application pack with details on how to apply is also available from the 'Join Staff Team' page on our website.

Deadline for applications: Sunday 14 July

Interviews scheduled for: Thursday 18 July

Housing Management Worker

Job type Permanent - Full Time
Hours - 40 hours per week -   Monday to Friday.

Salary - £23,962
Location- Merseyside

Do you have what it takes to seize opportunities and deliver results? Can you think differently, pursue creative ideas, and provide reliable support to both internal and external customers?We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.

Who we are looking for?

Providing housing management and intensive housing management to customers at risk of homelessness living in self contained accommodation. 
Working as part of a team, managing a portfolio of properties and tenancies across a designated area, providing an intensive Housing Management Service to a core group of people. 

 Someone with a  Housing qualification and understanding of the welfare benefits system. Qualified to a minimum GCSE grade C or equivalent in English and Maths.
You need to be approachable and have the  ability to build rapport and trusted relationships with customers and outside agencies.

Duties and responsibilities include but are not limited to: 

- Directly supporting tenants to manage their tenancy, assisting them with housing benefit claims and signposting them to relevant support services and liaising with support services where required.

 -Experience of working in a support role using coaching techniques to help customers identify actions and solutions themselves and promoting and maximising independence is essential

.- Working with the Nacro Housing Management Team to ensure the correct tenancies are issued, sign up new tenancies and ensure the service user understands and accepts tenancy obligations

.- Work in partnership with the Housing Management team to ensure we are working within our voids and arrears targets, complying with Tenure Law, and abiding by our Housing policies and procedures

.- Ensure that all the required health & safety checks are undertaken in person or by direct reports, taking any necessary remedial action.

Previous experience of working in Housing Management is desirable

Ability to drive and access to a car is required

Enhanced DBS check

For details of the full role profile please click 

For Details of Nacro's excellent benefits click 

Please Apply online 

We are recruiting a Support Coordinator to join our Herts Haven Cafe team.

Do you want to support children and young people (CYP) with mental health concerns? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Together, Courage and Responsive and want to be part of our vision to ensure everyone in Hertfordshire will feel supported with their mental health?

If the answer to all of these is yes, we want to hear from you.

Job title: CYP Mental Health Support Worker – Herts Haven Café
Reference Number: 214
Salary scale: £28,900 FTE pro rata - £3,083 per annum (based on 4hrs)
Reports to: Senior Lead – CYP
Based: Ware
No. of hours: 4 Hours per week (Wednesday 15:00 – 19:00) 
Contract: 12 months fixed term contract, with the possibility of extension 
Café opening hours are: 
Wednesday 15:00 – 19:00

About the Project

Hertfordshire Mind Network is proud to provide early intervention support to children and young people experiencing poor mental health across Hertfordshire. We provide a combination of support through psychoeducational workshops, open access, 1:1 and group support.

We are expanding our provision, to offer drop in, open access community support to 10–18-year-olds across the county who need someone to talk to about their mental health in that moment. This space will offer timely support, in a person-centred, trauma informed way.

The objectives of Hertfordshire Mind Network’s Herts Haven Café service are:

• To improve the mental wellbeing of children and young people experiencing mental health issues, including crisis presentations, in Hertfordshire.
• To provide drop in, no referral required, timely support to 10-18 year olds.
• To support children and young people in Hertfordshire to access community based mental health help.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided across the CYP MHS system.

About the Role:

The key purpose of this post is to be an integral member of staff delivering the Herts Haven Café service, facilitating drop-in mental health support for children and young people aged 10-18. As a practitioner you will meet the varying needs of the individual, as they present, meaning no day may look the same.

A person-centred approach will be maintained, and this role is pivotal to ensuring CYP have a warm and welcoming space to turn to. You will be working as a team to facilitate support, deliver brief mental health interventions, signposting, and ensure timely information, guidance and referrals are provided for ongoing support.

Key Responsibilities

• To play an integral role in instilling HMN’s values throughout the Herts Haven Cafe Service.
• To play a key part in the development and delivery of quality CYP mental health support services.
• To provide consistent and clear communication to the team, working proactively and with initiative.
• To be part of a cooperative and collaborative team that is flexible and adaptable to changing requirements.
• To deliver 1:1 and group interventions, depending on need, flexibly and creatively.
• To ensure that every individual accessing the service receives, safe and trusted support.
• To create and review risk assessments, wellness plans, crisis support plans, safety plans, as well as signposting resources, as required.
• To proactively recognise indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., C-CATT, Emergency Duty Teams, CYP MHS, etc.
• To work alongside Crisis Teams in line with joint protocols, where required, to support those individuals experiencing a mental health crisis.
• To signpost and refer effectively into other Herts Mind Network services, as well as alternative VCFSE and statutory organisations.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is: Sunday 7th July 2024
Interviews will take place on: Tuesday 9th July 2024
Please note: We may close this advert early if we have sufficient applications

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.

We are recruiting a Support Coordinator to join our Herts Haven Cafe team.

Do you want to support children and young people (CYP) with mental health concerns? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Together, Courage and Responsive and want to be part of our vision to ensure everyone in Hertfordshire will feel supported with their mental health?

If the answer to all of these is yes, we want to hear from you.

Job title: CYP Support Coordinator – Bank (Herts Haven Café)
Reference Number: 197
Salary scale: £12.50 per hour
Reports to: Senior Lead – CYP
Based: Stevenage
No. of hours: 0 Hours contract, flexible work pattern – Wednesday and/or Saturday
Café opening hours are: 
Wednesday – 15:00- 20:00
Saturday 12:00 – 17:00

About the Project

Hertfordshire Mind Network is proud to provide early intervention support to children and young people experiencing poor mental health across Hertfordshire. We provide a combination of support through psychoeducational workshops, open access, 1:1 and group support.

We are expanding our provision, to offer drop in, open access community support to 10–18-year-olds across the county who need someone to talk to about their mental health in that moment. This space will offer timely support, in a person-centred, trauma informed way.

The objectives of Hertfordshire Mind Network’s Herts Haven Café service are:

• To improve the mental wellbeing of children and young people experiencing mental health issues, including crisis presentations, in Hertfordshire.
• To provide drop in, no referral required, timely support to 10-18 year olds.
• To support children and young people in Hertfordshire to access community based mental health help.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided across the CYP MHS system.

About the Role:

The key purpose of this post is to be an integral member of staff delivering the Herts Haven Café service, facilitating drop-in mental health support for children and young people aged 10-18. As a practitioner you will meet the varying needs of the individual, as they present, meaning no day may look the same.

A person-centred approach will be maintained, and this role is pivotal to ensuring CYP have a warm and welcoming space to turn to. You will be working as a team to facilitate support, deliver brief mental health interventions, signposting, and ensure timely information, guidance and referrals are provided for ongoing support.

Key Responsibilities

• To play an integral role in instilling HMN’s values throughout the Herts Haven Cafe Service.
• To play a key part in the development and delivery of quality CYP mental health support services.
• To provide consistent and clear communication to the team, working proactively and with initiative.
• To be part of a cooperative and collaborative team that is flexible and adaptable to changing requirements.
• To deliver 1:1 and group interventions, depending on need, flexibly and creatively.
• To ensure that every individual accessing the service receives, safe and trusted support.
• To create and review risk assessments, wellness plans, crisis support plans, safety plans, as well as signposting resources, as required.
• To proactively recognise indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., C-CATT, Emergency Duty Teams, CYP MHS, etc.
• To work alongside Crisis Teams in line with joint protocols, where required, to support those individuals experiencing a mental health crisis.
• To signpost and refer effectively into other Herts Mind Network services, as well as alternative VCFSE and statutory organisations.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is: Sunday 7th July 2024
Interviews will take place on: Tuesday 9th July 2024
Please note: We may close this advert early if we have sufficient applications

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.

We have an exciting opportunity for a Caseworker (known internally as Independent Victim Advocate) to join the West Midlands team, working 37.5 hours a week, based in our West Bromwich office. Victim Support offer a hybrid working policy, where you will be able to work some of your working days from home, if preferable.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.....

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our West Bromwich office with the option of hybrid working from home. Travel across the area is required, travelling time is within working hours & expenses are reimbursed. The hours for this role are Monday, Wednesday, Thursday & Friday 8am to 4pm & Tuesday 12pm to 8pm.

As a Caseworker you will:

• Effectively managing a caseload, delivering excellent services via telephone, video call and in person to support service users
• Assessing need and risk at initial contact and on an on-going basis
• Developing, delivering, and monitoring safety and support plans for those affected by crime, who accept ongoing support. Support will include providing resources, interventions, and information to all service users
• Helping service users build healthy coping mechanisms and providing practical support and information
• Identifying and providing action to safeguarding concerns
• Working collaboratively with key partners
• Using a bespoke case management system to maintain accurate and confidential records and contributing to monitoring information including the collection of outcomes
• Delivering awareness raising sessions on the impact of crime to partner agencies and community groups and participating in community events.

You will need:

• An understanding of the impact of crime
• Effective verbal and written communication skills
• A proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• The ability to balance competing needs and priorities
• The ability to work independently and as part of a team

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Work setting: Remote with occasional visits to office for training and events purposes

Salary: up to £32,760.00 per annum (pro rata)

Hours: 6-month FTC, full-time (35 hours per week)

Location: London

Do you enjoy providing support to delegates and volunteers by assisting, processing bulk event registrations, arranging complimentary committee registrations, and dealing with enquiries? This role does not include overseeing events' logistics. However, your contribution will be essential to providing strong administrative support to events and communication with stakeholders at all levels.

TPP are recruiting a proactive Events Registrations and Support Administrator on behalf of our client, a respected membership organisation whose objective is to promote education.

Benefits:

• App providing GP consultations, Physiotherapy, mental health support and life, money and wellbeing support.
• 22 to 27 days' holidays, depending on length of service, and pro-rated based on work pattern.
• Employee Assistance Programme.
• Flexible working arrangements.
• Life insurance (group personal accident scheme providing up to 3 times your salary in the event of permanent disability, loss of a limb or death).
• Private Medical Insurance.
• Aviva Group Pension Plan (9% employer and 3% employee contribution).
• Interest free loans.

The Role:

As an Events Registrations and Support Administrator, you will work with the Branch Network Manager to deliver the Events Programmes for Branches in line with budget, good governance and engagement principles, always being mindful of the charity's funds and reputation.

Responsibilities:

• Facilitate affordable, inclusive, and accessible CPD via in-person, hybrid, and digital events.
• Work closely with the Branch Network Manager to implement Events Programmes for Branches.
• Collaborate with volunteers, Branch Network Officers, and the Branch Network Manager to create and promote the annual branch programme.
• Utilise Cvent to design event registration pages and delegate confirmation emails.
• Produce emails, local bulletins, adverts for publications, and social media content within brand guidelines.
• Update websites with branch activity information.
• Assist with bulk event registrations and complimentary committee registrations.
• Handle delegate and volunteer enquiries.
• Monitor and report on marketing campaigns and attendee statistics.
• Manage prospect data and support the process of branch prize winners.
• Distribute marketing materials, prepare delegate badges, and attend events as needed.
• Manage mailboxes, connect potential volunteers/speakers with the network, and maintain branch web pages.
• Survey members on behalf of branches and update CRM with committee changes.
• Contribute to the development of a speaker directory and formulation of content for branches conference, forum, and volunteer inductions.
• Promote the Branch Network at branches conference, branch events, and industry events.

To be considered for this Events Registrations and Support Administrator role:

• Demonstrate experience processing high volume registrations for events.
• Attention to details, excellent organisational skills and superb time management.
• Experience using event management software.
• Used to providing excellent administrative support to events.
• A background working for a Membership professional body
• Ability to work in a fast-paced environment with conflicting deadlines

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Training and Partnerships Officer

Part-Time 28 hours per week over 4 days | Permanent | Hybrid | Closing Date Sunday 28 July 2024

Salary: £22,400 pa (pro rata to £28,000 FTE)

Job Reference: TPO1 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We have an excellent opportunity for a permanent Training and Partnerships Officer to make a major contribution to the success of the leading professional body for librarians and information professionals.

This is a fantastic role working with a small team supporting the planning and delivery of a sector-leading training offer, CILIP Learn.  CILIP Learn is an exciting new platform under development for CILIP’s learning and CPD offer to members and the sector.

CILIP prides itself on presenting high quality training events, often in partnership with external training providers. Training sessions are specifically designed for those working across the information, knowledge and library professions. Sessions are currently half-day, online training programmes: making them affordable and flexible to fit in around work commitments, and with the attention to detail to gain valuable skills. All our training events are delivered by experienced trainers, with specialist subject knowledge. This role directly supports the delivery of CILIP training, specifically training contracted by employers, and training delivered through partnerships.

The role

Reporting to the Director of Sector Development and working closely with the CILIP Learn Development Manager the Training and Partnerships Officer will support in the delivery of CILIPs training offer. 

The ideal candidate will have a broad experience in delivering or overseeing training delivery, online events and webinars, managing successful relationships with stakeholders and have strong IT skills.  The main responsibilities of the role include:

• To work with the Director of Sector Development and the CILIP Learn Development Manager to deliver a market-leading training offer for CILIP within CILIP Learn. To deliver and evaluate a portfolio of training events, building effective relationships with training providers.
• To support successful contract and stakeholder management related to the training partnerships and training contracts.
• To develop and maintain systems and processes which ensure that the development of the CILIP Learn offer is based on data, evidence and market intelligence.

It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and bring their transferable skills to the role.

The role is 28 hours per week, ideally worked over 4 days but we are open to discussions around the working pattern for delivery of this role. 

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 25 days' annual leave plus public holidays (increasing after 3 years’ service) pro-rata for part-time employees
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme
• Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
• The option to buy up to 5 days' additional annual leave
• Cycle to work scheme
• Contribution to eye tests and flu jabs

Registered Charity No 313014

We have an exciting opportunity for an Independent Domestic Violence Advocate supporting Male Victims to join our IDVA team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Clinical supervision and group reflective practice

About the role:

This role is based in London and offers hybrid working both from home and our office in Singer Street. As an Independent Domestic Violence Advocate for Male Victims you will:

• implement effective ways of working with male victims and those supporting them to increase safety and reduce harm
• provide a high-quality, front-line service to male victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• initiate, develop, maintain and monitor multi-agency links through procedures and protocols to keep safety central to all services for victims of domestic abuse
• specialise and be leading practitioner for Male victims of domestic abuse; providing advice, guidance and single point of contact for a male victims

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.