Customer support jobs

This is an exciting new role for our organisation! You’ll have the freedom and autonomy to shape our marketing strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.

• Salary: £36,565 - £41,200 per annum (dependent on experience, Full-Time Equivalent)

• Hours: Flexible arrangements! We're open to accommodating everything from 20 hours per week (0.5 FTE) up to full-time - depending upon the candidates needsmark. Hybrid working options available.

• Contract: Permanent

About Us

Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.

With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.

We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.

What You’ll Do

Strategy & Execution: Create and drive an innovative individual giving strategy that grows our existing donor base and revenue.

Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.

Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.

Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert our supporters into donors.

Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.

Team Leadership: Inspire a small but passionate team, and getting stuck in to delivery in order to achieve our shared goals.

And More…

• Support our corporate fundraising initiatives.

• Be the face of Sufra at external events and meetings.

• Work closely with the entire team, stepping in wherever needed to propel our charity forward.

Why You’ll Love Working with Us

Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.

Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.

Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).

Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.

Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.

If you’re an experienced fundraiser with a knack for storytelling and growing an engaged supporter base, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London!

The newly appointed EA support’s the International CEO (ICEO). The ICEO holds overall responsibility for the global ministry, including all aspects of strategy and operations across multiple regions. The EA’s role will be pivotal in providing high-level administrative support to the ICEO, ensuring the smooth operation of their daily activities.

Harris Hill are delighted to be working with a national charity to recruit a Supporter Engagement Officer in order to play a crucial role in fostering lasting relationships with the charity supporters across Dorset.

You will provide exceptional service to donors, volunteers, and community fundraisers, ensuring that their engagement with the charity is meaningful and rewarding. You will be at the heart of the charity fundraising efforts.

As a Supporter Engagement Officer you will:

• Act as the primary point of contact for charity within the Dorset community, promoting the charity and maximising income opportunities.
• Provide top-quality stewardship for supporters, ensuring they feel appreciated and valued.
• Identify and pursue new opportunities for income growth in line with the charity’s strategy.
• Manage and coordinate collection boxes across Dorset, working closely with fundraising officers and finance teams.
• Collaborate with local community groups to support and promote fundraising activities.
• Develop and deliver engagement activities, including newsletters, events, and personal acknowledgements, to thank, update, and inspire supporters.
• Lead and manage a team of volunteers across Dorset, recruiting, training, and providing ongoing support.
• Work alongside volunteers to engage with and expand local fundraising initiatives.
• Deliver compelling talks about the charity to different audiences, adapting your approach to ensure maximum engagement.

To be successful, you must have experience:

• Strong interpersonal and communication skills, both written and verbal.
• Experience in customer service, supporter care, or fundraising.
• Excellent organisational and time-management abilities.
• Attention to detail and the ability to handle sensitive information with confidentiality.
• Proficiency in Microsoft Office and CRM/database systems.

Desirable

• Previous experience in the charity sector.
• Knowledge of fundraising principles and best practices.
• Experience using supporter engagement platforms or email marketing tools.

Salary: £30,000 - £32,000 per annum

Contract type:Full-time, permanent

Location- Dorset, remote work

Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are looking for a dynamic and organised Volunteer & Community Lead to join our team. This role will focus on managing and growing our network of volunteers while also strengthening relationships with the community through outreach initiatives.You will play a key role in recruiting, supporting, and retaining volunteers for our hub and community programmes, as well as leading fundraising initiatives to engage schools, businesses, and individuals.

About Sebby’s Corner

Sebby's Corner is based in Barnet, EN5 and our aim is to ensure that no child goes without the basic essentials they need to thrive. We supply items such as clothing, nappies, formula and baby equipment to local families living in poverty. Families in need get referred to us by social workers, health visitors, family support workers, midwives and other professionals. We work with almost 800 different referral partners across 400 different organisations.

We also offer school uniform support and we have a Birthday Club that ensures that a child who would otherwise go without has a gift, cake, balloons and decorations to celebrate their special day. At Christmas, we host a Grotto where parents can come and choose a gift for their child at no cost. We have a new partnership with Citizen’s Advice Barnet that allows families to book an appointment with an advisor at our hub.

In addition to our baby bank services, we work to engage and inspire the community through fundraising, volunteering opportunities, and outreach programmes. At Sebby’s Corner, we believe that a connected community can make a lasting impact, and this role is pivotal to achieving that. We’re a passionate team making a tangible difference in the lives of vulnerable children and we’d love you to join us.

Key Tasks and Accountabilities

Volunteer Management

• Oversee the day-to-day management of volunteers, ensuring tasks are clearly defined and their time is used productively.
• Develop and implement volunteer recruitment strategies to attract new volunteers and new hub leaders including targeted campaigns and partnerships with local schools and community organisations.
• Create and maintain a volunteer database, tracking availability, skills, and engagement.
• Deliver volunteer induction sessions and ongoing training as needed.
• Build a welcoming and inclusive volunteer culture, ensuring volunteers feel valued and motivated.

Community Outreach

• Represent Sebby’s Corner by speaking at schools, community groups, and local businesses to promote our mission and encourage support.
• Develop and deliver outreach programmes to inspire community involvement, such as fundraising initiatives and challenge events.
• Act as a key contact for schools, organising donation drives and volunteer days.
• Recruit participants for fundraising activities such as marathons, walks, or bake sales.
• Send thank-you letters and certificates to fundraisers and donors, recognising their contributions.

Event Planning and Support

• Assist in planning and running Sebby’s Corner events, including seasonal fundraisers and awareness campaigns.
• Support the organisation and delivery of volunteer and community recognition events.

Administrative Duties

• Maintain accurate records of volunteer hours, community partnerships, and event outcomes.
• Develop reports and insights on volunteer and outreach activity to inform future strategy.
• Support the team with general administrative tasks related to volunteers and community outreach.

About your skills and experience

Essential

• Excellent communication skills, both written and verbal.
• Experience managing and recruiting volunteers.
• Ability to organise and prioritise multiple tasks effectively.
• Comfortable speaking to groups and delivering presentations.
• Strong relationship-building skills and a passion for community engagement.
• Proficiency with Microsoft Office 365 (Outlook, Excel, Word). 

Desirable

• Experience working in the charity sector.
• Knowledge of volunteer management best practices.
• Experience planning or supporting fundraising events.
• Full, clean driving licence.

What we can offer

Salary and pension

The salary for this role is £28,500 annum FTE (this will be pro-rated to reflect your working hours if you work less than 35 hours per week and is subject to normal deductions). If eligible to join the pension, we will match your contributions by 5%.

Annual leave

You will be entitled to 25 days of annual leave plus bank holidays (these will be pro-rated to reflect your working hours if you work less than 35 hours per week). We usually give the team time off between Christmas and New Year that doesn’t come off your allowance.

Application process

The deadline for applications is 12noon, Friday 25th April 2025. Applications will be assessed on a rolling basis so we encourage you to apply early. We reserve the right to close applications before the deadline date if we find the right candidate.

Job Title: Clubhouse Social Café Manager

Department: Core

Reports to:Head of Business Services

Responsible for: Clubhouse Café staff & Trainees

Salary: 38,000- 42,000 (Dependent on Experience) plus potential for performance-related pay (dependent on café revenue targets)

Closing Date:  30th April 2025

First Interviews: 8th May 2025

Brentford FC Community Sports Trust

With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.

Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 150 members of staff. 

The Role 

The Clubhouse Social Café Manager will lead on the implementation of the of café (Due to open in October 2024) and will manage the Food and Beverage Operations in line with food, and health and safety regulations. You will be involved in the initial set-up of the facility. 

You  will be responsible for managing the day to day running of the café, providing a diverse of community and health wellbeing projects in collaboration with Trust Senior Manager - Health and Wellbeing. They will also manage and mentor staff and trainees to deliver an effective and inclusive service to customers.

About You 

We are looking for a passionate, inspiring catering/hospitality specialist to lead on training, mentoring and the hospitality operation of our new Clubhouse Café at Gunnersbury Park. The café is part of the new Community Sports hub at the site and will also double as a social and community space linking into community projects for all ages. Projects will include mental and physical health with the space acting as a central meeting/training hub. In this capacity you will work closely with the Trust's Health and Wellbeing Senior Manager. 

We are partnering with the homeless charity Change Please to create a West London training hub. The successful candidate will be responsible for managing and training the café team. Our founder partners in the project are The University of West London (UWL) and the Premier League and Professional Footballers Association Fund. We are linking with the University to offer a range of immersive opportunities for their catering and business students and our Café Manager will link with them on a number of working projects.

The other aspect is the promotion and training in the importance of food, health and performance and the Manager will work with our Trust team to create innovative content and inspiring outreach programmes. Whilst we expect the Manager to have an active interest in food and nutrition, we plan to put some catering support and training in place to support the position.

We are looking for a highly motivated individual who has appropriate experience to lead the food and beverage side of the operation. They will be involved in the initial set-up of the facility (Due to open in Summer 2025) and the establishment of appropriate operation and health and safety procedures.

We have developed a sustainable business plan, however you will have the opportunity of contributing to the ongoing development plan. We have the benefit of understanding who our customers are, when they are, and even when they will arrive! This will need to be balanced with the social and community programme, and whilst it will be a challenge, it will also make for an enriched role in dealing with a range of people and organisations.

The Trust is a progressive, driven organisation with many facets. The Clubhouse will become one of our key hubs, also working with our stadium hub. This is a unique opportunity to combine sport and physical activity with nutrition and social projects. If you are up for the challenge of becoming part of our growing team, we would like to hear from you.

Key Responsibilities

• Lead on the implementation of the café, including the setup, adherence to food and health safety and regulations, and staffing.
• Development and procurement of suppliers for café to ensure efficient service delivery.
• Contribute to and delivery of project-based business plans as directed by the CEO and Head of Social, Education and Health Hub.
• To  organise and manage the preparation and presentation of food whilst ensuring agreed standards are maintained at all times, and that any special dietary needs are catered for.
• Adherence to HACCP and all other food safety regulations and COSHH regulations., ensuring the statutory requirements are met and all necessary records are maintained.
• Deal with customer feedback in a courteous, efficient and timely manner, monitoring and evaluating this feedback, making appropriate recommendations and taking action for service improvements.
• Working safely with kitchen equipment and ensuring that all other health and safety procedures are followed.
• To maintain a clean, healthy and safe working environment in accordance with guidelines.
• To mentor staff, trainees and work experience students in the effective operation of the facility.
• Deliver appropriate training to Clubhouse Café Staff, to foster a culture of excellent customer service.
• Stay informed about safeguarding policies, procedures, and best practices.

Essential Criteria

• Level 1,2 and 3 Food Safety Awards
• Level 2 Health and Safety in the Workplace Award
• Awareness of Control of Substances Hazardous to Health Regulations (COSHH) and chemical safety
• Experience of kitchen equipment
• Experience as a manager of operations and staff in a food and beverage business.
• Experience as a manager responsible for compliance, particularly health & safety and licensing, as well as finances in a food and beverage business.
• Experience in project management and meeting deadlines.
• Experience of supervising and training small groups of staff
• A working knowledge of budgets and gross profit margins
• Good team player

Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.

Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.

 Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. 

 If you would like to find out more,  please click the apply button. You will be directed to our website to complete your application for this position.

Purpose of the Role

You will be reporting to and working closely with the Business Development Manager to grow and develop the number of White Ribbon Accredited organisations, and workplaces using our training programmes.  You will be responsible for delivering Accreditation, including Supporter organisations, and for coordinating and developing training, ensuring that all standards are met, and facilitating continuous improvement. You will work with other team members to recruit new Ambassadors and Champions and provide information and opportunities for existing Ambassadors and Champions. You will engage and motivate Accredited organisations and Supporter organisations to participate in White Ribbon Day.

Key Duties & Responsibilities

Accreditation

• Working with colleagues to market and network proactively to develop the Accreditation programme and increase the number of Accredited and Supporter organisations, including attending meetings, events online and in person
• Working directly with organisations to provide advice and support to individual organisations in completing the Accreditation process and developing and delivering their action plans, including attending steering group meetings when necessary
• Assess action plans and provide recommendations for approval of completed action plans. Look at ways to develop and continuously improve the action plan templates, including developing guidance for organisations
• Coordinate and deliver projects and events to allow sharing of best practice and cross-sector/sector specific engagement to address specific issues
• Disseminate best practice to all Accredited organisations and Supporter organisations
• Be responsible for maintaining resource hubs and develop new materials for the hubs, working with other teams
• Monitor and evaluate the impact of action plans within organisations

Training

• Working with colleagues, promote and market with colleagues White Ribbon UK training to new and existing organisations
• Coordinate the training, working with organisations to develop what they need and matching trainers to organisations
• Deliver training when time allows
• Work with colleagues, associate trainers, and partners to develop new and existing training courses
• Measure and evaluate the quality and impact of our training, collating and monitoring feedback forms, etc

Ambassadors and Champions

• With other team members, recruit new Ambassadors and Champions
• With other team members, provide information, resources, training, and campaigning opportunities for Ambassadors and Champions
• Monitor and develop the membership process
• With other team members, maintain the Ambassador and Champion resources hub ensuring it is fit for purpose and up to date

General

• Undertake your own admin and use the CRM to record your contacts and progress
• Monitor and evaluate your work, providing reports for managers and trustees as requested
• Undertake training and self-development
• Project and promote our values – through considered language, inclusivity and equality in all White Ribbon UK communications
• Undertake any other duties as may reasonably be required
• Willing and able to travel to meetings and events across England and Wales.  Willing and able to attend evening and weekend meetings and events occasionally

Person specification

Essential

• Passion for the cause of ending violence against women and girls and for engaging men in primary prevention work
• Substantial and demonstrable track record of working successfully with businesses in a development capacity – including acquiring and maximising relationships
• Excellent presentation skills
• Building relationships and confidently communicating with different stakeholders
• A good level of IT knowledge and skills. Experience of working with Microsoft Office package, e.g. Excel etc.
• Excellent interpersonal skills with the ability to inspire, engage and develop strong relationships at all levels
• Strong negotiation and influencing skills
• Excellent written skills for report writing, information giving, training etc.
• Excellent organisational skills - ability to plan, adapt, manage multiple tasks and prioritise workload to deliver consistently high-quality outcomes
• Analytical mindset – comfortable working with data and reporting on impact effectiveness.
• A self-starter, able to motivate themselves, with an ability to identify potential opportunities for delivering value to the charity
• Ability to work both independently and as part of a team working collaboratively and creatively with colleagues, who are dispersed
• Positive approach and the ability to use initiative and judgement to identify problems early and propose solutions
• Willing and able to travel to meetings and events across England and Wales
• Willing and able to attend evening and weekend meetings and events occasionally
• Committed to continual professional development (CPD)

Desirable

• Sales or marketing experience, with demonstrable evidence of hitting/exceeding sales targets, including customer retention
• Developing face-to-face, digital and blended training programmes and materials, including monitoring and evaluating training programmes
• Able to deliver training sessions
• A qualification in training
• Management of high-volume data and keeping accurate records with information from different sources
• Use of CRM systems to record and monitor outreach and targets 
• Knowledge of issues affecting women and girls in relation to gender-based violence

Salary includes a payment for annual leave entitlement as the post holder will be expected to work every week during term time.

South East London Mind has been delivering a young person’s counselling service to students at Southwark College for several years.

As a Young People’s Counsellor, you’ll provide an age-appropriate counselling service that allows the students to explore their mental health and wellbeing, along with the socioeconomic factors that impact this. You’ll manage a caseload of students, triaging new clients to the service, coordinating the waiting list and capturing data and outcome measures on a CRM database.

We are looking for someone with a professionally-recognised diploma or equivalent in Counselling or Psychotherapy who has experience of providing counselling to young people aged 14 upwards. As you’ll be working closely with pastoral staff on-site, an ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.

The role will involve:

• Offering age-appropriate counselling sessions, including assessments and risk assessments 
• Working with teachers and pastoral staff to ensure that students are triaged and the relevant level of care and support is offered
• Record keeping: maintaining up-to-date records of work undertaken, including session notes, service records and Views CRM database records
• Contributing to quarterly monitoring reports, including reflections on key themes and issues experienced by students, case studies, and outcome measurement tools
• Liaising where appropriate with other SEL Mind staff, school/college staff or agencies including local statutory and voluntary sector professionals and organisations
• Attendance at regular supervisions with the Head of Services and meeting with other Young People’s Counsellors to keep abreast of key issues and needs across the service

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 5th May (11:59pm)

Likely interview date: Thursday 15th May

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Are you a detail-oriented, people-focused administrator who enjoys making a real difference through your work?

At Cheshire Wildlife Trust, we’re looking for a Fundraising Administrator to join our friendly, fast-paced Fundraising & Communications team.

Fundraising Administrator
Salary: £24,591 - £28,691 (£14,574 - £17,214 pro rata)
Contract type: Permanent
Working hours: Part time
Location: Bickley Hall Farm, Malpas , SY14 8EF

Are you a detail-oriented, people-focused administrator who enjoys making a real difference through your work? At Cheshire Wildlife Trust, we’re looking for a Fundraising Administrator to join our friendly, fast-paced Fundraising & Communications team.  You’ll help deliver excellent supporter care, accurate record keeping and smooth-running fundraising operations — all vital to helping nature recover across our region.

This is a new and exciting role where your initiative and experience will be valued from day one. You’ll be confident working with data, CRM systems and supporter information, but just as comfortable building relationships with colleagues and supporters alike. You’ll take pride in getting things right. You’ll be comfortable juggling different admin tasks and taking the initiative when you spot something that could be improved.

You’ll be part of a passionate organisation that’s serious about restoring nature across Cheshire. If you love being organised, enjoy working with people, and want your work to have real impact, we’d love to hear from you.

Please note that this role is part of a job share arrangement working 21 hours per week

Closing date: Monday 5 May 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Purpose of role:

To work in partnership with the Head of Training and Qualifications and other colleagues to ensure effective delivery, monitoring and Internal Quality Assurance of Bild BTEC qualifications including Certificates and Diplomas.

Role Summary:

The Qualifications Coordinator will be responsible for coordinating the delivery of Qualifications & Diplomas throughout BILD and the RRN and to assist with the vision of becoming the qualification provider of choice for Learning Disability and/ or Autism Professionals and Providers.

The Qualifications Coordinator will lead on Internal Quality Assurance and other processes to ensure that the requirements of awarding bodies/assessment centres are fully met. 

We are looking for an empathetic, organised and proactive Services Manager to join our team. This role will oversee the day-to-day delivery of Sebby’s Corner’s core support services, including Essentials Support Collections, our New Parent Baby Essentials Experience, and seasonal programmes like School Uniform Support and Christmas Support.

You will work closely with referral partners, families and our internal team to ensure that every interaction is positive, dignified, and effective. You’ll also take the lead on safeguarding and be responsible for signposting families to external support where appropriate.

About Sebby’s Corner

Sebby's Corner is based in Barnet, EN5 and our aim is to ensure that no child goes without the basic essentials they need to thrive. We supply items such as clothing, nappies, formula and baby equipment to local families living in poverty. Families in need get referred to us by social workers, health visitors, family support workers, midwives and other professionals from our 800-strong referral partner network.

We also offer school uniform support in the summer and a Birthday Club that ensures children have the chance to celebrate with gifts, balloons and a cake. At Christmas, we host a festive shop where families can choose presents for their children, giving children the chance to have a Christmas just like their peers.

We’re a passionate team making a tangible difference in the lives of vulnerable children and we’d love you to join us.

Key Tasks and Accountabilities

Service Delivery

• Guiding families during their New Parent Baby Essentials Experience appointment, helping them choose the items they need for their baby. Ensure clients feel supported and empowered when choosing items.
• Coordinate logistics, appointments, stock, and setup for our two seasonal services within a set timeline and budget - Christmas Support and School Uniform Support.
• Manage booking system across our services
• Ensure families and referral partners have a welcoming and respectful experience at the hub.
• Support complex referrals and work alongside the Referrals Coordinator to meet urgent or sensitive needs.
• Supporting our Referrals Co-ordinator with the Essentials Support service during busy periods to ensure families and referral partners who are collecting receive a positive and dignified experience and receive the items they requested.

Impact & Evaluation

• Gather and respond to feedback from families and volunteers to improve future service delivery.
• Provide reporting and statistics for impact reporting.

Referral Partner Engagement

• Act as a main point of contact for referral partners and schools.
• Onboarding new referral partners by providing clear information about service criteria, availability, and referral processes.
• Deliver briefings, training sessions, and guidance materials to improve referral quality and understanding.

Signposting & Partnerships

• Help families access additional support by providing signposting to trusted local services.
• Maintain a regularly updated resource list on the website and collaborate with partners to expand support options.
• Promote and lead on our Service Delivery partnerships such as educational workshops with Parent Learning Platform and antenatal classes with All About Babies and encourage family engagement.

Safeguarding

• Serve as Designated Safeguarding Lead (DSL) and first point of contact for all safeguarding concerns. Make onward safeguarding referrals via MASH where necessary.
• Ensure all staff and volunteers receive appropriate safeguarding training.
• Create a culture of safety and openness, where concerns are raised and addressed appropriately.

About your skills and experience

Essential

• Experience in service delivery or frontline support
• Strong organisational and proactive time management skills
• Excellent written and verbal communication
• Ability to remain calm and compassionate in challenging situations
• Confident managing sensitive information and safeguarding procedures
• Strong team player with a flexible, solutions-focused approach

Desirable

• Experience working with vulnerable families or in a community setting
• Knowledge of safeguarding frameworks and referral processes
• Familiarity with CRMs such as Salesforce and translation tools such as Language Line
• Experience building and maintaining community partnerships

What we can offer

Salary and pension
The salary range for this role is £30,000 - £34,000 FTE per annum (gross), dependent on experience and pro-rated if you work part-time. If eligible to join the pension scheme, we will match your contributions by 5%.

Annual leave
You will be entitled to 25 days of annual leave plus bank holidays (pro-rated for part-time roles). We usually close between Christmas and New Year without this time coming off your annual leave allowance.

Application process

The deadline for applications is 12noon, Friday 25th April 2025. Applications will be assessed on a rolling basis so we encourage you to apply early. We reserve the right to close applications before the deadline date if we find the right candidate.

About the role

We are looking for an exceptional candidate to join our financial services team who will support SEA in its mission to raise awareness of economic abuse and transform responses to it, within the financial services sector. You will be a subject matter expert on customer vulnerability and financial services firms’ regulatory requirements to support them, as well as having a thorough understanding of industry rules and best practice. You will combine this with SEA’s expertise on economic abuse to ensure this is embedded within financial services’ firms’ responses to victim-survivors.

About you

You will have previous experience of working in financial services, focusing on vulnerable customer strategy, policy, customer experience, or customer risk. You have an understanding of financial services products and services, and are able to provide advice and support on complex issues, such as safeguarding, risk and compliance.

You have experience engaging with and influencing senior stakeholders, managing client relationships and/or delivering consultancy. Your strong analytical skills will identify gaps and opportunities for improvement in firms' processes.

Your knowledge and insight will support SEA’s broader industry policy influencing.

About SEA

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it. Our vision is a world in which all women and girls are economically equal and live their lives free from abuse and exploitation. Economic abuse is a form of coercive and controlling behaviour. 4.1 million UK women experienced economic abuse from a current or former partner in the last year. Not only does it limit their choices and ability to access safety, but it has an ongoing impact. It damages future dreams and aspirations, and, in some cases, it takes lives.

What we offer

• 25 days annual leave, plus 5 Wellbeing Days and Statutory Bank Holidays 
• Home working
• Flexible working
• 5% Employer Pension Contribution 
• Reflective practice
• Health Cash Plan, including Employee Assistance Programme 
• Enhanced sick pay, family leave and carer’s leave 
• The chance to be part of our highly professional, supportive team 

To apply

Apply via our website.

• Closing date for applications: 11.59pm 20 April 2025 (extended from original deadline of 6 April)
• Task: Longlisted candidates will be asked to complete a task to assist with further evaluation. This will be a home-based task, at a time of your choosing, 26 - 27 April 2025
• Interviews: Interviews will take place, via Teams, 13 - 15 May 2025

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

About Us

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

About the role

This is an exciting opportunity to join Dementia UK in a newly created, high-impact role as Head of Facilities, where you will lead the strategic and operational management of our working environments and help shape the future of how we work.

You will be responsible for overseeing all aspects of building maintenance, security, contract management, health and safety, and office services - ensuring our facilities are safe, sustainable, and support a high-performing, inclusive workforce. Based at our central office in One Aldgate, you’ll ensure the building runs smoothly, efficiently, and in line with the evolving needs of a growing charity.

This role also extends beyond the office walls. You will ensure our home-based and hybrid staff have the right support, including conducting Display Screen Equipment (DSE) assessments, and working closely with IT and HR to provide appropriate equipment and guidance for safe and effective remote working.

You’ll manage the facilities budget, drive cost efficiencies, monitor utility usage, and identify opportunities to improve environmental sustainability. You’ll also lead and develop a small but dedicated Facilities Team, fostering a culture of service excellence and continuous improvement.

About You

To succeed in this role, you will bring:

• Significant experience leading a Facilities Management function in a comparable setting
• Strong working knowledge of health and safety legislation and experience managing compliance, audits, and risk assessments
• A proactive, solutions-focused approach to building maintenance, security, office operations, and supplier management
• The ability to develop and implement practical and strategic facilities plans to support a dynamic, growing organisation
• A collaborative leadership style with a commitment to staff wellbeing, accessibility, and inclusivity

This is your chance to make a meaningful difference. You’ll play a vital role in supporting our people, infrastructure, and culture - enabling us to deliver more for families facing dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

Permanent, Full Time

Circa £28,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

This role presents a great opportunity for a candidate with strong administrative, communication and team-working skills to join the Strategic Partnerships team at the RAF’s leading welfare charity. The Strategic Partnerships team manages the Fund’s relationships with corporate partners who play a vital role in making the Fund’s work possible. The team also develops and markets new fundraising offerings as well as identifying, researching and engaging with new corporate partners who will help the Fund stand side-by-side with the RAF Family in years to come.

This is an ideal role for a candidate already working in the charity sector and wishing to develop their skills in an active partnerships team, or for a candidate interested in transferring their skills into the charity sector. This role is an important one in supporting activity across the team, and particularly the work of the Strategic Partnerships Managers, with a focus on administrative support as well as liaising with internal and external stakeholders. In this role you will enable the team to build relationships and meet ambitious fundraising targets, allowing the charity to change the lives of beneficiaries facing hardship now and in the future.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

If you have any queries regarding the role, please email the address displayed on the recruitment portal.

The closing date for applications is Friday 2nd May 2025, 5:00pm.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

The Systems Manager oversees, develops and maintains our internal central systems, in particular the CRM system, Podio. They act as a champion of good use of systems and processes and their value in helping us become more effective as a charity.

They will support our senior leadership team in identifying and mitigating risk where it relates to systems. They will be a source of advice to team members in relation to our systems. They may assist from time to time in the review of relevant Operating Procedures and Policies to ensure they are fit for purpose.

As part of the Central team this role will manage system development projects, conduct relevant staff induction and training, and liaise with the Senior Office & HR Coordinator to ensure effective working relationships with external suppliers for system maintenance.

• The closing date and time for applications is 5:30pm Thursday 1 May 2025
• Interviews will take place at our office in South Kensington or digitally via Zoom.