Customer Support Jobs
Full time, permanent appointment
Based in Vauxhall, London with hybrid flexible working arrangements
Salary range for Social Worker: £32,743 to £40,019 per annum. Senior Social Worker: £37,780 to £46,175 per annum
Plus £3,299 per annum location allowance
Are you a skilled and dedicated social worker eager to apply your expertise and experience to a new role? Could you become a vital part of the supportive and collaborative team at one of the UK’s most successful adoption charities, rated outstanding by Ofsted since 2014?
At Parents And Children Together (PACT) we are genuinely passionate about helping families thrive. We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality.
We have been at the forefront of adoption services for more than 60 years, working with local authorities across the country. We offer a flexible and innovative work environment, and we are proud of our three successive outstanding ratings with Ofsted.
We support children and families from diverse backgrounds. With access to our specialist therapeutic support services, we are proud to provide excellent lifetime support for our families’ adoption journeys.
Our adoption teams focus on assessing prospective adopters who can consider early permanence and/or adopting a wide range of children of all ages, sibling groups of two or more children, children from diverse ethnicities and children who may have physical or learning disabilities.
With your social work experience with children and families, you will manage all aspects of work with our valued applicants from the early stages of recruitment, information sharing meetings, assessment, preparation and training, through to successful placement and post placement support up to the making of the adoption order.
Ideally, you will have previous experience of completing Prospective Adopter’s Reports, or similar reports such as Form Fs, and/or experience in family finding activity for children requiring permanence.
or further information and details on how to apply, please visit our website, where you will also find contact details for an informal discussion about the role or for a visit to meet a member of the management team.
Closing date: 9am, Monday 29th July 2024
Interview date: Wednesday 7th August 2024
We look forward to hearing from you!
PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds. We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities. We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.
PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries. These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period. All opportunities are based in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
The role
You will:
Provide expert support, guidance, and information on cerebral palsy particularly within the context of Scope’s Strategy, to disabled people, families, professionals, Scope colleagues and members of the public.
Be Scope’s representative within the region on cerebral palsy, joining existing CP forums and groups, helping the CP community to come together, and sharing Scope’s work within communities.
For more information about the role’s responsibilities and the skills and experience required please use the link to the Scope website.
Permanent, part time, 28 hours a week
(Monday – Friday, however flexibility will be required due to some evening and weekend work).
Location: Scope Leeds Community Hub, 3 Brewery Wharf Leeds, LS10 1NE with regional travel and occasional national travel
Please note: The successful candidates will be subject to an enhanced DBS check.
About you
You will:
- Have an in-depth knowledge of cerebral palsy, its causes, health implications, therapies, and available support due to a personal lived experience.
- Have experience and up to date knowledge of current issues that affect disabled people and those around them, specifically people with cerebral palsy.
- Have at least two years’ experience working in a customer focused environment.
- Have excellent communication skills with an understanding of different needs and being able to respond to these accordingly.
- Have a strong ability to convey complex information in an accessible way and engage diverse audiences.
- Be an excellent communicator who demonstrates effective person-centred listening, empathy, and probing skills to respond to underlying issues and assist customers to make informed choices.
- Be highly organised with the capacity to prioritise workloads effectively by using your own initiative. Ability to engage groups of people and individuals on the subject of cerebral palsy and disability.
- Have direct experience of the barriers that society creates for disabled people. Bringing drive and enthusiasm to the role, demonstrating that you care passionately about improving the lives of disabled people.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
Lingen Davies Cancer Fund exists to enhance cancer services and improve lives in Shropshire, Telford & Wrekin, and Mid Wales. Founded in 1979, with the aim of bringing cancer services to Shropshire for the first time, our work is now focused in three key areas: cancer prevention and early diagnosis, excellent treatment delivered locally, and living well with and beyond cancer.
Two of our Fundraising Team have recently departed for exciting new projects, and we have taken this opportunity to create some different posts within the team. We really value our relationships with businesses and major donors around the region, and we are very pleased to be recruiting to this role, which will build capacity and focus in this area.
Our Relationship Fundraiser will work closely with colleagues across the charity to deliver excellent supporter care and stewardship, building long term relationships for Lingen Davies Cancer Fund. Attending a range of community events and networking opportunities to act as the face of the charity, including delivery of presentations, and to raise our profile across the region.
You will be responsible for maintaining and growing relationships with local businesses, and ensuring excellent stewardship of our donors, especially those giving larger philanthropic contributions.
You will also take the lead on our Friends of Lingen Davies scheme for regular donors, ensuring they are kept informed and engaged, and building their numbers.
You will work with colleagues to develop the use of our CRM system and apply data analysis to support delivery of the role, and to develop future plans and direction. You will be self-managing, motivated, have excellent interpersonal skills and be computer savvy!
We will consider candidates looking for either full time (37.5 hours) or 0.8FTE (30 hours) for this role. There will be work outside of office hours where TOIL will be occurred.
The client requests no contact from agencies or media sales.
£40,039 per annum
Full time, 35 hours per week
Fixed term maternity cover contract for 12 months, start date 1st October 2024
London based contract with the option of hybrid working in the office and from home*
Are you Interested in supporting the team that strengthens the delivery of physiotherapy education and continuing professional development (CPD) throughout the UK?
At the Chartered Society of Physiotherapy (CSP) we have an exciting opportunity to take on the role of Administration Officer within the Practice and Development Directorate.
You will provide administrative support to specific projects and core work within the directorate, as well as delivering front line services to CSP members and key stakeholders.
You will also support the quality assurance and enhancement work we do with providers of physiotherapy education, and the project work that enhances career and CPD for the physiotherapy workforce. Our focus as a directorate evolves over time so this post will suit someone keen to keep developing their own skillset and support different areas of activity. As a learning organisation, we are keen to support your growth.
With a proven administration background and the ability to deliver effective, high quality, customer-support to colleagues and external stakeholders/partners, you will have first class communication skills and a strong team ethic
The post holder will excel in managing their own workload whilst also supporting the delivery of team priorities within a remote-first organisation. You will also work with colleagues across the CSP to support directorate and corporate activity in line with the CSP’s corporate strategy. Therefore, good time management, prioritising skills and attention to detail are essential.
For an informal discussion about the role, please contact Sundeep Watkins, Education Adviser at Head Office.
Why work for the CSP?
The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.
At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information.
We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.
*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.
To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).
To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.
Closing date: 10am, 9 July 2024.
Interview date: 23 July 2024 (Virtual on MS Teams).
If you require any adjustments during the application stage, please email the Human Resources team.
The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Trainee Careers Adviser to work as part of our National Careers Service team. To apply for this role, no direct experience is necessary, and full training and support will be provided.
CXK is an award-winning charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training. The National Careers Service provides careers information advice and guidance to help people make decisions about learning, training and work.
Passion, innovation, and integrity are at the heart of our culture. Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference. In return, we offer a flexible, professional, and friendly working environment in which our staff are truly valued and invested in.
We are looking for excellent communicators who are passionate about supporting others to achieve their goals. You will be organised, able to work flexibly and confident using the internet and IT.
If you want to make a difference by supporting others and have experience of working with people in retail, customer service, sales, recruitment, education, employability, or something similar, then this could be the role for you!
In return you will receive:
- Comprehensive training including a fully funded qualification in Careers Information Advice and Guidance.
- Extensive work shadowing, practical experience, and on-the-job training.
- All the required support to get to know your local area, the needs of our customers and the partners we work with.
- 30-33 days holiday, plus bank holidays.
- Membership of a defined contribution pension scheme, with contributions matched by CXK (up to 10% of annual salary depending on length of service).
- Free personal Life Assurance (3 x annual salary).
- Flexible working arrangements, including home working.
- Generous sickness, maternity and paternity leave benefits.
Please click here for the full job description and person specification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Closing date for applications: 9am, Monday 15th July 2024. Interviews will take place on 24th July 2024 in Hastings, East Sussex.
**Please note that we reserve the right close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible**
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
ABOUT US
PANS and PANDAS are complex neuro-psychiatric conditions which are frequently misunderstood and misdiagnosed. PANS PANDAS UK are the only charity in the UK working to improve outcomes and ensure brighter futures for people affected by PANS and PANDAS.
We provide support and information to families, and work tirelessly to inform medical practice, raise awareness, engage with medical, social work and educational professionals, and much more.
We are a small team based at home in various UK locations. We keep in touch frequently online and have a warm, supportive and positive culture.
THE ROLE
The charity is growing and as such we have undergone a small restructure resulting in the creation of this new role.
We are looking for someone to offer excellent administrative support to the charity. We see this role as being central to the smooth running of the organisation with the successful applicant seeking out and implementing processes to improve efficiency.
The Office Manager will need to be a great communicator, with responsibility for the management of the small Community Team and have oversight of the membership programme. This important role will require a solution focused, independent thinker with a flexible and agile approach, no two days will be the same.
HOW TO APPLY
Please submit your CV and a covering letter of no more than 750 words outlining your suitability for the role. .
Please note: We will not process any applications which do not have a covering letter.
Please ensure you submit a covering letter of no more than 750 words, outlining your suitability for the position along with your CV. Applications submitted without a covering letter will not be processed.
We will respond to your application once the advert has closed.
We look forward to reading your application.
The client requests no contact from agencies or media sales.
Inside Job consultant – Social Impact - London
Passionate about making a real difference? Want to help shape and grow a dynamic employment initiative that is reducing reoffending and changing lives by helping people who have served a sentence into work?
About us
Inside Job, is an Employment Consultancy with a difference. It was co-created by a serving prisoner, who is very much part of Our Team, and the Charity, Beating Time. Recognising the huge barriers people who have served a sentence face to re-entering the workplace, we realised a specialized service was needed. A service which collapses the space between Employers, who want to use their recruitment policies to achieve social impact, and people who are in prison. A service which understands those challenges and works collaboratively to remove them. Employment reduces reoffending by 50% - this is a job worth doing.
Inside Job is unique in 2 ways:
1. We recruit and train serving prisoners as Recruitment Consultants who provide us with our candidate pipeline and work closely alongside us.
2. We take employers into prison to interview Candidates. Job offers are made there and then.
We are an award-winning organisation (Winner of the Robin Corbett award 2020 for prison reintegration & 2 High Sheriff awards) and are powered by individuals who are fuelled by purpose and passionate about what we do.
About the role
This role will support and work alongside our London Programme Lead and the Senior Management team. You will also work alongside our prison peer-led team in HMP/YOI Isis and any other London Prisons we take on.
Support our Peer-led Recruiters in custody to identify and support Inside Job candidates. Assist with CV and Disclosure writing and help build a pipeline of candidates.
Work closely with the Prison Employment Lead and build a strong relationship with the relevant prison staff in the Activities and Resettlement Teams and at Governor level to support and facilitate Inside Job.
Support the London Programme Lead to engage employers and plan monthly interview surgeries.
Build relationships with the identified local and national employers and to promote Inside Job and Beating Time to them.
Support our Job Candidates to find work in the community on release from prison.
Support the Inside Job Team and the Senior Management Team in drawing up and developing a strategy to identify and target local and national employers in a range of fields who can offer jobs to people leaving prison.
Building relationships with local Probation offices and staff, DWP/Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and any other official and/or relevant third sector/voluntary organisations to promote Inside Job and Beating Time to them with the aim of creating more referrals and opportunities for Candidates, creating stronger support networks for Candidates and Inside Job and to help embed Inside Job and Beating Time as a key part of the community.
Keeping up to date records with all relevant data on the Beating Time system to assist with monitoring the effectiveness of the programme, supporting funding applications, reporting to prisons and funders and to allow review and adaptation of the strategy.
Case Management. Maintaining an up-to-date list of all programme participants and release dates and identifying where there are employment needs.
About you
Be able and willing to work in Prisons and YOIs
A strong work ethic
An empathetic and understanding approach when working with candidates.
A good understanding of the barriers faced by people with convictions in accessing employment.
An interest in employment, The Local Labour Market and Industry trends.
Recruitment or Case Management experience is essential.
Able to approach new businesses with Inside Job offering and confident to conduct presentations.
Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others.
Strong administration skills with IT (MS Office) and well organised
Desire to be part of a small dynamic team, where you will be required to be both creative and pragmatic.
You will have strong writing skills and will be able to write good CV’s and Disclosure Letters.
Benefits of working for us
Part of something that is truly innovative and has potential to become ground-breaking.
Joining a talented team of high performers
Having real social impact
Competitive pay with benefits.
At Inside Job we value equality, diversity, and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy, maternity, or convictions.
Please include a covering letter explaining your interest in Inside Job and this position as part of your application / CV document.
We are an open-access charity, funded by the generosity of our supporters, and here to help alleviate the pain and confusion caused by the death of a parent or sibling. Bereavement is devastating at any age, but for a child it is life-changing. Get in touch with us if you need support.
Our Vision:A world where no child grieves alone.
Our Mission: To help bereaved children, young people and their families find hope and healing
Our Values are very important to us and, as a member of the Grief Encounter team, you would be expected to hold these in your day-to-day work:
- Belonging - Through times of grief we deeply understand the profound influence of community. We honour heritage, diversity and important bonds that nurture our sense of self and our collective contributions to provide hope, healing and fulfilling lives.
- Courage - We’re not afraid to face grief head on and tackle difficult conversations openly and honestly with others. This gives everyone the courage to freely express their emotions and actively participate in making a difference
- Dedication - We dedicate ourselves to the lives of bereaved children and families. With unwavering resolve , we champion the needs of every child to shape hopeful futures with care, warmth and positivity, nurturing the past, present and future lives.
JOB SUMMARY
The post holder will managing and lead the effective high quality delivery of the Grief Encounter therapeutic services, including online services, through a team of Therapists, Clinical Supervisors, placement students and volunteers.
They will assist the Director of Clinical Services (DCS) in implementing and developing the therapeutic element including intensive therapeutic support, projects, budgets and service planning. This will include:
- Leading, implementing and developing therapeutic projects and service planning.
- Managing Grief Encounter therapists, supervisors, volunteers and placement students.
- Conducting assessments with families, supporting practitioners with complex cases in liaison with supervisors and delivering training.
- Ensuring appropriate safeguarding policies and guidance are being adhered to across all services, responding to safeguarding concerns and ensuring practitioners understand their safeguarding responsibilities.
- Working with the Bereavement Support Team to ensure the efficient and appropriate management of referral pathways.
Please see Job Description for more information
The client requests no contact from agencies or media sales.
We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything,
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
About the team
In Norfolk we have provided housing advice for over 25 years, with offices in Norwich and Kings Lynn as well as Court Desks in Norwich, Kings Lynn and Great Yarmouth County Courts. We work within communities to understand and respond to the housing issues they have and work in partnership to deliver our priorities: supporting people with additional needs, combatting discrimination and disrepair in the private rented sector and fair access to and delivery of social housing throughout Norfolk.
About the role
You will be the first point of contact for in-person and telephone callers to the service which involves taking client details, providing information and working with advisers to direct enquiries to the right people. You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. Helping the front line team with case administration, assisting the Hub management with ad-hoc projects and making sure that our office equipment is properly maintained – these are all aspects of this interesting, varied and vital role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
With proven office administration and customer service experience, you’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a passion for social justice, who thrives in a fast paced and busy office environment, you have a flexible and tenacious approach and enjoy learning new skills. You will be able to input, extract and analyse data and be able to review processes, introducing new ways of working where needed.
In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
CVs without supporting statements will not be considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ability Housing Association is seeking a dedicated Business Development Manager to lead and develop our care and support services and build relationships with key partners. If you have a proven track record in business development, strong networking and relationship-building skills, and a drive to create new opportunities, we want to hear from you!
About Us:
Ability Housing Association is a well-established Charity and Registered Provider committed to delivering high-quality social care services to individuals in need. We work closely with local authorities, healthcare providers, and other stakeholders to deliver exceptional care and support to our customers. Join our dynamic team and contribute to our mission of enhancing the lives of those we serve.
About the Job:
As a Business Development Manager, you will play a crucial role in identifying and pursuing new business opportunities, building strategic partnerships, and overseeing the successful implementation of projects and initiatives such as submitting proposals to donors and funders for voluntary services which are ineligible for health and social care commissioned funding. Your expertise will be instrumental in driving growth, expanding our reach, and making a lasting impact in the social care sector.
What we need from You:
- Bachelor's degree in a relevant field, such as business, healthcare, or social care or equivalent demonstrable experience
- Proven track record of success in business development, particularly in the social care sector, with a record of winning new business contracts in excess of £1 million.
- Excellent communication, relationship-building, and negotiation skills.
- Strong project management skills, with the ability to oversee multiple initiatives simultaneously.
- Understanding of the social care landscape and regulatory environment.
- Ability to work independently and collaboratively, focusing on achieving business goals.
- Proficiency in relevant IT systems and tools, including CRM systems and Microsoft Office.
And in return we offer:
- Salary of £55 - £60k depending on skills, experience and qualifications
- 25 days annual leave each year PLUS bank holidays
- Hybrid Working and Flexible Working Opportunities
- Medical cash back scheme to cover every day health expenses and more
- 3 x life cover assurance with membership of our generous DC pension scheme
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We train specialist dogs to detect the odour of human disease, providing life-saving alert assistance dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.
The Job
We are a charity that punches above its weight. We receive no statutory funding and rely on the generosity of our many volunteers and supporters who raise awareness of our work and much needed funds. The main purpose of this role will be to support the Community and Events Manager to develop local volunteer groups with the aim of increasing both awareness of the charity’s life-saving work and local fundraising. Other activities and administrative tasks across our key fundraising areas will also form part of the role.
We are looking for someone committed, passionate and full of ideas about how to engage with the many different communities and groups who support our work, and to help us reach new audiences so that our supporter network continues to grow to meet our ambitions.
Reports to: Community and Events Fundraising Manager
Responsibilities
- Support the Community & Events Fundraising Manager with the delivery of events
- Support the Region 5 volunteers in conjunction with the Community Fundraising Team
- Represent and promote the charity at external events within the Region 5 geography including some evenings and weekends.
- Assist the Individual Giving Manager with the fulfilment of supporter communications including thank you letters and fulfillment of the Sponsor A Puppy Programme.
- Co-ordinate general fundraising enquiries and action accordingly offering exceptional customer service
- Ensure all correspondence is recorded on the Harlequin CRM database and adhere to data regulations.
PERSON SPECIFICATION
SKILLS AND ABILITIES
- Excellent IT skills
- Knowledge of CRM systems ideally Harlequin
- Excellent verbal and written communication skills with an ability to adapt communication styles to deal with different situations
- Sound understanding of social media
- Attention to detail
- Proven organisational skills
- Hold a full, clean UK driving licence
KNOWLEDGE & EXPERIENCE
- Experience of working with volunteers
- Previous experience of working within the charity sector
PERSONAL ATTRIBUTES
- A very positive attitude and a passion for the work of MDD
- Comfortable working in the vicinity of dogs
Values & Behaviours
There are a few key values that we believe are important in the workplace:
- Respect
- Cooperation
- Honesty
- Fairness
Based on the values listed above, we encourage the behaviours below in the charity:
- Respectful communication
- Cooperating with others
- Honesty in all interactions
- Fairness in decision making
Benefits
- Sick Pay
- Health Cover
- 26 days holiday, increasing with service
- 5% Employer Pension Contribution
- Free On-site parking
- Life Insurance
Finally, the successful candidate will also be expected to:
- Provide proof of identity and eligibility to work in the UK.
- Undertake a Disclosure and Barring Service (DBS) check
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this exciting role you will be responsible for implementing the charity’s Individual Giving, Legacy and In Memory fundraising programmes (target of £1.3m in 2024). You will manage a team of up to two with the support from the Head of Fundraising, with whom you will work closely with to develop a series of targeted multi-channelled appeals and campaigns to engage with existing supporters and to attract, recruit and retain new ones.
You will be confident in handling and interrogating data, utilising your experience to deliver insight led creative campaigns across several channels. You will use data to test and learn through the delivery of persuasive and compelling appeals and campaigns - aiming to grow supporter loyalty and inspire repeat donations.
The delivery of exceptional supporter care and stewardship is paramount in this role, the post holder will require excellent communication skills to help deepen engagement strategies with supporters and work with an ambitious, positive, and creative approach - with experience in working collaboratively organisation wide.
Key responsibilities
Planning and implementation
• Increase individual gifts through enhancing the supporter donor journey.
• Develop new individual giving appeals and campaigns with a focus on direct marketing across various channels to engage with new and existing supporters to generate new income.
• Working with the communications team to design a multi-channelled approach to maximise the reach to the appropriate audiences.
• Develop the required tools and mechanisms to ensure ease of engagement.
• Design and implement a stewardship programme that cultivates long term support across all fundraising streams.
• Work across teams to raise the profile of the charity and its appeals and fundraising activities.
• Develop new ideas and initiatives to bolster individual giving.
• Grow in memoriam donations through selected partnerships and long-term relationships that raise the profile of Kidney Care UK within the sector.
Donor data analysis and segmentation
Analyse and segment the supporter base to develop targeted supporter journeys and ask strategies, using donor data from our CRM to:
• Maximise the lifetime value of donors.
• Ensure effective use of supporter data for campaign purposes.
• Manage a continuous cycle of testing for new channels and techniques for acquisition and retention, based on audience insight and sector trends.
• Work with the Head of Fundraising to produce regular feedback reports and analysis.
• Ensure all activities and contacts are managed through the charity’s CRM system.
• Maximise gift aid opportunities.
Stewardship and donor engagement
Manage donor stewardship to provide personalised and engaging communications, including:
• Managing the production of supporter materials.
• Building a thanking programme that offers a personal and engaging donor experience.
• Collaborating with colleagues to identify individual stories for impactful campaign content.
Competencies: knowledge, skills and experience
- Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of digital channels for acquisition and retention.
- Experience of project management to deliver acquisition or retention campaigns within agreed timescales and budgets.
- Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns.
- Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK.
Employee Benefits
Pension | Flexible working | Retail discounts | Generous annual leave | Cycle 2 work scheme | Employee Assistant Programme | Health cash plan | Family leave
We are recruiting for a Senior Project Support Officer on a 6 month FTC for an independent charity You will be part of the Procurement and Programme Management Directorate . The role will be responsible for allocated projects and activities to support the delivery of charity's strategy. The post holder will work in a matrix way across the charity to support colleagues on the effective delivery and governance .
Hybrid working
The Role
effectively manage allocated projects from initiation through to closure, working closely and cooperatively with sponsors and workstream leads, in accordance with agreed governance procedures
Support the application of effective project management methodologies and the collation of reporting/management information
Work closely with functions and teams to ensure effective involvement of people with Lived
Experience, developing wide range of opportunities and ensuring these are inclusive and accessible
Accountable for delivering support to the Lived Experience Council, working with the Chief Officers and Company Secretary, as instructed by the Programme Manager/Involvement Lead, to manage interaction with the Board of Trustees and Committees
Building and managing a pool of Lived Experience contributors, ensuring excellent customer care, and developing resources and communications to support individuals in activities
Manage and develop the processes and infrastructure to support involvement (inc. data, expenses, documentation) ensuring compliance standards are met
The Candidate
Project Management qualification e.g. Prince2, or Agil
Understanding of project management methodology and experience of providing support to project teams/Programmes/Project
Experience of producing/maintaining excellent project documentation in a fast paced working environment, keeping accurate records of all activities and related data
Experience of working with volunteers/lived experience communities and good relationship management skills
Experience of organisational/charity governance and monitoring and assurance
Experience of working with multidisciplinary teams at varying levels of seniority, including the experience of effectively supporting senior
managers
Experience in delivering projects to quality, time and budget requirements
Experience of developing engaging communications to encourage people to get involved in activities, supporting the demonstration of activities impact.
Experience of introducing project management methodologies to inexperienced teams and individuals
Experience of developing and implementing business processes
Experience of using CRM systems.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Using Anonymous Recruitment
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Actively Interviewing
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Role purpose
Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.
The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.
The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.
The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.
Place of work
The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.
Key Responsibilities
See attached job description for full list of responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
- Deliver monthly wellbeing peer support groups/workshops.
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
- Provide housing advice
- Provide general money and debt management advice
- Provide information on employment opportunities and training support for clients.
- Signpost to other relevant services in the boroughs, or further afield.
Person Specification
Knowledge and Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
- Knowledge and understanding of mental health problems, and mental health services
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills and Abilities
See attached job description for full list of skills & abilities
- Relevant and up to date knowledge of welfare benefits, housing and social care.
- Facilitate and deliver peer support groups for longer term improved wellbeing.
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To deliver an effective and friendly local customer facing housing service to residents.
To develop and maintain effective working relationships with Board members, residents and team members and work with council officers and other relevant agencies/services and professionals where required.
Ensuring tenants comply with the terms and conditions of tenancy agreements, particularly as they relate to the payment of rent and former tenant arrears and that leaseholders stay up to date with the payment of service charges. The post holder will have responsibility for the collection of arrears and to ensure arrears are kept to a minimum.
MAIN RESPONSIBILITES
Tenancy Management
1. To carry out detailed and regular monitoring of individual rent accounts, taking appropriate action as set out in CCRMO’s rent arrears policy and procedures.
2. To use initiative and judgement in considering the most effective and appropriate methods to contact tenants such as by telephone, email and home visits.
3. To provide appropriate advice, support and assistance to tenants, including referrals to appropriate support agencies to assist them sustain their tenancies
4. To deal promptly and effectively with all breaches of tenancies, including Anti-Social Behaviour.
5. Prepare possession applications for court hearings and attend court in support of any legal action.
6. Re-let empty properties in line with council/RMO policy, arrange viewings for prospective tenants & allocate property, minimising void turnaround time and loss of revenue.
7. Undertake 6 week settling-in visits and formally review Introductory and Secure Tenancies at appropriate intervals.
8. To conduct regular tenancy audits to enable CCRMO to confirm tenancy and refer suspicious cases to council to investigate
9. Report on key performance targets for rent collection and arrears, voids lettings and tenancy checks.
Leaseholder Service Charges
10. Ensure leaseholders comply with their lease and arrange approvals required under terms of the lease.
11. To carry out detailed and regular monitoring of all leasehold service charge accounts, taking prompt action to recover any arrears.
12. To provide information on service charge collection and arrears against key performance indicators.
13. To provide information to the Estate Director and the council to assist with identifying items to be re-charged to leaseholders in the annual service charge.
Estate management
14. Assist the Estate Director and Estate Supervisor with monthly estate inspections as required.
The client requests no contact from agencies or media sales.