Customer Support Jobs
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an exciting opportunity to join our small but high performing philanthropy and special events team. This role works alongside our senior trusts and statutory manager and head of trusts and statutory to secure funding from charitable trusts and foundations. It’s responsible for managing and growing support from small to mid-level value trusts through compelling proposals and exceptional stewardship.
About you
This is a fantastic opportunity for someone to grow and develop their experience in trust fundraising and make a significant difference for people affected by breast cancer. You’ll be a strong written and verbal communicator who’s passionate about building relationships with charitable trusts and foundations. With a proactive approach and excellent attention to detail, you’ll be able to work well independently and as part of a busy fundraising team. You’ll have experience of managing competing priorities, with the ability to stay calm and positive under pressure.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruiment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am on Monday 22 July 2024
Interview date Week commencing 29 July 2024
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.
Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with partners, including Dell Technologies, KPMG, the NHS and Network Rail we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).
Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.
The Programme Coordinator role
Due to the exciting expansion of our programmes we are seeking a new team member to support our next year of growth and delivery.
In this role you will provide crucial customer service and administration to support the delivery of our inspiring employability and skills-focused workshops in schools.
What you will be doing
- Coordination of multiple projects and events
- Using systems and administrative processes to manage workshop delivery
- Engage with schools and volunteers
- Enhance our feedback and customer service to all our stakeholders
The skills and experience you will bring
- Managing multiple and often conflicting priorities
- Use of IT, data and systems to operate efficient programmes
- Accuracy and attention to detail
- Understanding the importance of deadlines and achieving targets
- Excellent written and verbal communication skills
- Planning, coordination and organisation
- Time management
- Customer service delivery focussed with a desire to achieve targets and objectives
- Technology (inc. MS office, including excel and spreadsheets) and seeking ways to maximise IT in administration
- Problem-solving and using initiative
To read the full job information pack, either visit our website or download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for.
Job details
- £26,000 salary (pro-rata for part time)
- Full or part time opportunity (min 3 or 4 days a week)
- Hybrid working
- 28 days holiday + bank holidays
- Training budget
And if you join our team, you can expect to receive feedback like this from our former students:
"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you."
Hybrid working
This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for the team days in London.
A cover letter is optional instead of completing the application questions. While we encourage the use of innovative technology in our work, we want to hear your voice and personality in your application. AI is a tool, not a shortcut. This doesn’t mean asking AI to do the work for you, or copying and pasting answers, as this would limit the way you can showcase your personal experiences and strengths.
In your cover letter consider telling us your skills, experience or approach to the headings and activities we’ve outlined in ‘Key Responsibilities'. Then tell us about how you meet the person specification.
Talent is everywhere, opportunity is not. The Talent Foundry, a UK education charity, bridges this gap and improves social mobility for young people.
![The Talent Foundry logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/rslryxtr5bi_2024_05_29_08_32_58_am.jpg)
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![The Talent Foundry - intensive connections programme in Tees Valley.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/the_talent_foundry_intensive_connections_programme_in_tees_valley_2024_05_29_08_32_27_am.jpg)
![The Talent Foundry - careers programme.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/the_talent_foundry_careers_programme_2024_05_29_08_32_27_am.jpg)
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The client requests no contact from agencies or media sales.
We have an exciting opportunity for an Independent Domestic Violence Advocate to join the team in London, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance program & wellbeing support
- Ongoing training & support with opportunities for career development & progression
- Clinical supervision and group reflective practice
About the role:
This role offers hybrid working with a minimum 1 day per week in our Victim Support Office based at Whitecross Studios, homeworking and regular travel to meet clients and attend meetings. As an Independent Domestic Violence Advocate of domestic abuse you will:
- implement effective ways of working with victims and those supporting them to increase safety and reduce harm
- provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- initiate, develop, maintain and monitor multi-agency links through procedures and protocols to keep safety central to all services for victims of domestic abuse
You will need:
- knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
- a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- to understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- knowledge of safeguarding issues, and the legal responsibilities surrounding these issues.
- experience of direct service delivery to victims of domestic abuse or other vulnerable people.
- good communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice
- strong crisis management skills and the ability to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We currently have an opportunity for a Caseworker to join the team in Cumbria working 37.5 hours a week. This role is home-based with extensive travel throughout the region. The role is to cover maternity leave up to May 2025.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is home-based and requires regular travel within the Cumberland area, due to the location, a driving license and access to a vehicle is considered an essential requirement. As a caseworker, you will:
Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support the commissioners and their service goals to victims.
Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions
Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.
You will need:
- Experience of working with vulnerable adults and/or families
- Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
- Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
- Understanding of confidentiality and safe working practices, in accordance with safeguarding and data protection legislation
- Ability to needs assess, risk assess and empathise with the victim
- Good IT and administrative skills including the use of Microsoft Office packages
- High resilience and the ability to work under pressure
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
The Food & Beverage Outlet Manager is a key role within the UWLSU Commercial team, who are changing the way they engage and support students at The University of West London Students’ Union. This role will work with full-time and student part-time staff to provide top tier service for our customers. This includes but is not limited to management and service throughout our outlets. The post holder will instil and deliver high standards of service. Additionally, the post holder will have the chance to flex and develop their event skills by managing catering to a selection of private and in-house functions designed to maximise engagement and further the student experience.
We are an award-winning organisation with an ambition to disrupt inequality in education. This role plays a vital role in that mission. As a team, we work collaboratively in a fun, supportive and challenging environment. We work tirelessly to improve our services, opportunities, and outcomes of our members. We provide staff with the tools and guidance to develop and grow their skills set and experience to further career aspirations and deliver high-quality work.
We are looking for a hardworking, organised individual passionate about customer service and empowering of all colleagues. This role is ideal for an early career manager, or someone wishing to take the next step from supervisor to Manager. You will have experience in working in a food and drink led environment to organise and deliver service from start to finish. You will have experience working effectively as an individual and as a team and working to tight deadlines. You will have a strong commitment to equality, diversity and inclusion, understand the importance of positive working relationships, display high levels of self-awareness and empathy and understand without a doubt that the union exists for its members.
The client requests no contact from agencies or media sales.
We are looking for a GP with experience of providing healthcare to excluded groups outside of regular healthcare settings to play a key clinical role in the development and delivery of services that will support equal access to primary medical services for people seeking asylum in contingency accommodation in Northeast London. The outreach service will offer initial health and social assessments, urgent care, and will facilitate GP registration and, and support access to wider healthcare and support services within the area through direct referrals and signposting, and coordination with other local services and partners.
You will lead by example, with your demonstrable experience delivering person-centred, compassionate care to people seeking asylum or other excluded community, as well as deploying your effective advocacy, coordination, and multi-tasking skills. The role requires emotional agility, and resilience, especially when dealing with complex situations such as mental health crises, trafficking, and homelessness, where you will draw on your experience to manage complex situations calmly and compassionately. You will be someone who thrives in a dynamic, fast-paced environment, is committed to high standards of care, and will be able to work productively and constructively within a close knit team by demonstrating an open and responsive attitude and using your excellent communication skills.
You will have strong IT skills and ideally a driving licence to be able to support us to deliver our services in our dedicated mobile clinic vans. You will have the skills to work independently and manage your own and volunteers' health and safety, sometimes working alone.
Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply.
Closing Date:
Monday 22nd July at 9am.
How to Apply
To apply, please submit your CV & Covering Letter to the email address provided on the website, with the following details:
- Why you would be interested in the role
- Number of days
- Contract length
Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.
Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted.
To apply, please submit your CV & Covering Letter to the email address provided with the following details:
- Why you would be interested in the role
- Number of days
- Contract length
Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile.
We work tirelessly to empower excluded people to access healthcare.
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The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Perpetrator Service/ Behaviour Change Caseworker, working exclusively with Children and Young People, to join the New Era team in Staffordshire, working 37.5 hours a week.
Do you want to make a difference to young lives every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on safety, customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in our Stafford or possibly our Stoke-on-Trent office, working flexibly across the area. The service will be delivered as per service user requirements, via schools and safe community settings. The role may involve some early evening and possible weekend delivery, potentially on a rota basis.
As a Perpetrator Service/ Behaviour Change Caseworker you will be: -
- working with young people displaying harmful behaviours
- delivering interventions in person, individually or as part of a group
- assessing risk and needs at all times; ensuring the safe delivery of service
- working alongside the integrated victim service to co-ordinate delivery of services
You will need:
- a genuine belief in behaviour change
- personal resilience and good communication and interpersonal skills
- a good understanding of domestic abuse and its impact on victims and families
Please see attached Job Description and Person Specification for further details.
About us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities.
VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Our Team – Business Development Manager
We're looking for a dynamic individual to identify, secure, and manage funding opportunities. You will work closely with our Head of Business Development & Partnerships to implement our income generation strategy. Your role will involve researching potential income generation opportunities, preparing grant proposals, managing funding applications, and maintaining donor relationships. You'll also drive forward our CRM system, leveraging data to demonstrate our impact, secure funding and support strategic decision-making.
About Us:
Action for Family Carers is a well-established Essex-based charity dedicated to supporting unpaid carers and young carers. We've been making a positive impact for over 30 years.
About You:
You like to get results! You have experience in securing funding through grants, donations, partnerships and sponsorships. You have strong writing and communication skills for crafting compelling proposals. You also understand the value of accurate data when demonstrating impact of our services and have good data analysis and CRM skills. Most importantly, you will share our vision, our values and our ambition to do more for local families.
What We Offer:
· Salary: Band 7, £29361 per annum FTE
· Contract: Permanent
· Hours: 21 hours per week - Flexible days/hours, hybrid office/home working
· Location: Brickhouse Farm, Poulton Close, Maldon, Essex, CM9 6NG
Benefits:
· Full induction and relevant training
· Contributory work-based pension scheme
· Access to a 24-hour Employee Assistance Programme
· Flexible working arrangements
Apply Now:
If you're ready to be part of a dynamic team, contribute to meaningful work, and make a positive impact, we want to hear from you! Apply now and help us continue changing lives at Action for Family Carers.
Read the full Job Description and Person Specification. Send your CV with a covering letter addressing why you meet the requirements of the person specification.
Closing date for applications 5pm, Tuesday 16th July 2024
Action for Family Carers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
The client requests no contact from agencies or media sales.
Are you passionate about delivering exceptional customer service and adept at financial and numerical tasks? A well know Housing Association are seeking a dedicated Service Charge Advisor to join their vibrant team in London. If you're ready to contribute to the transformation of our Service Charge delivery and support our service charge payers with expertise and care, this role is perfect for you!
Key Responsibilities:
- Assist Service Charge Analysts in calculating, constructing, and issuing service charges, ensuring compliance with legal and contractual requirements.
- Provide top-notch customer support to service charge payers, addressing queries and proactively supplying necessary information and documents.
- Support the extraction of expenditure data from the accounting system and monitor scheme-specific service charge budgets.
- Prepare and review invoices for external auditor certification.
- Assist in the production, quality control, and dispatch of service charge statements.
Essential Skills:
- Excellent customer service skills.
- Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
- Exceptional communication skills, both written and oral.
- Excellent financial and numerical skills.
- Strong belief in customer satisfaction.
Desired Skills:
- Prior experience in a similar role.
- Familiarity with service charge processes and systems.
- Ability to work collaboratively in a team environment.
Benefits:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work scheme
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
If this role is of interest, please act as fast as possible in applying. Applications are under constant review and the role can close early!
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rehab Assistant
35 hours per week
£12.50 per hour
3% contributory pension
25 days holiday pro rata per annum in addition to public holidays.
The post-holder will be based at Headway Surrey’s centre, at Headway House, 21 North Road, Guildford, GU2 9PU. Occasional remote working may be offered either permanently or ad hoc with Services Coordinator’s prior agreement.
3 months probation
On the job training will be provided at all times to help develop your skills and knowledge.
After successful completion of probation, the post holder will be required to undertake a self-study Brain Tree Training Course, called Cognitive Rehabilitation for Professionals which will be paid for by Headway Surrey. Assignments, exercises, and self-tests are included throughout the coursework—some of which are mailed or emailed to a course tutor for feedback. Headway Surrey will provide 2 hours a week paid study time. The course should be completed within 6-12 weeks.
Training on Headway Surrey’s CRM database, Charitylog will be given.
A clean driving licence must be held. Car mileage allowance for travel to meetings in connection with work
JOB PURPOSE:
The main purpose of the role is to:
- Carry out tasks allocated by the Services Manager;
- assist the Rehab Coordinators with a range of administration tasks and session support.
- support clients during workshops and with other admin tasks.
A Rehab Assistant will play a key role in achieving Headway Surrey’s objectives by supporting the Rehab Team to achieve our vision and mission:
Vision - To be known as the go to place for acquired brain injury in Surrey. Supporting people in Surrey from all circumstances with traumatic and acquired brain injury, their carers, and families, are supported to improve their quality of life by optimising recovery and maximising independence.
Mission – Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury throughout Surrey.
ROLE OVERVIEW
The key areas of responsibility include:
To support Centre Day Workshops which run on Tuesdays and Thursdays 10am-2.30pm. Under the direction of a Rehab Coordinator and with the assistance of volunteers:
- Prepare worksheets for clients.
- Support clients to complete worksheets.
- Help to present sessions.
- Stimulate conversation and managing correct behaviour in a classroom environment.
- Oversee other sessions throughout the day, which may include art, boardgames, discussions, brain injury education workshops etc.
To attend team meetings as required, either in-person or zoom.
To provide administration support to enable new enquiries (clients and carers) to access Headway Surrey’s rehab services. Undertaking assessments after training has been completed.
To record accurately all details on CRM (CharityLog), eg. documents, medical evidence, client contract forms, GDPR consents, details of phone calls, emails etc.
To support clients to complete Brain Injury ID Card application forms, issued by Headway UK.
To support clients by liaising with adult social care or Citizen’s Advice Bureau (CAB) and signposting where appropriate.
As part of the team, you are required to clean and tidy the centre, as necessary.
INITIALLY
To undertake an induction program given by the Services Manager and other members of staff. Observation of sessions, training on CRM, telephone system and other processes/systems.
OTHER TASKS
As a small organisation we plan carefully, but sometimes, medical and unplanned absences may present themselves. We may need you to cover / help the team. Training will be given, so that you are prepared for these eventualities.
To provide occasional support in the wider administration duties of the organisation as directed by the Service's Manager.
Headway Surrey is an equal opportunity employer. Employment is based solely on a person's merit, skills, experience and qualifications directly related to professional competence.Applications from individuals are encouraged regardless of disability, age, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
How to apply
For an informal telephone discussion ring
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To apply, please send your CV and a short email, highlighting anything that will support your application to show why you are a great fit for our job.
No closing date: Position needs to be filled as soon as possible. 2 interviews (1 on zoom and 1 at the Guildford centre), references, DBS check.
Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury
The Café forms part of a central hub, housing a daytime café for the community and an after-school Youth Café that connects vulnerable young people to positive and inspiring role-models from their community, empowering and inspiring them to become active citizens in their community. The space is used for two similar, but distinct purposes and excellent working relationships between these are essential. This role is responsible for the daytime café and related income generating activities.
An initiative of the Matrix Trust, our café has built an excellent reputation, with the vision to provide a space for local people to retreat to, where they will find a friendly welcome and an opportunity to give back to the community. Key elements include: quality coffee, delicious healthy food, a calm but welcoming environment, and an eco-friendly, low waste ethos.
The Café is open 5 days a week, 8:30am to 3pm on Tuesday to Friday and 10am to 3pm on Saturdays.
Day-to-Day Responsibilities
● Oversee the efficient daily operation of the café, ensuring high standards and excellent customer service.
● Engage customers, take and serve orders, and drive sales.
● Ensure all health & safety and food safety standards are met.
● Maintain a clean, welcoming, and friendly environment for customers.
● Manage stock levels, place supply orders, and handle cash management, including cashing up and reporting till adjustments.
● Develop and maintain a visually inviting space with up-to-date menus and quality food offerings.
● Implement and follow food rotation and waste management procedures to minimise waste and maximise margins.
● Utilise and develop methods that encourage repeat business.
● Secure the café at the end of the shift.
● Ensure all food and drinks served are of the highest quality.
● Achieve and maintain an excellent food standards rating.
● Liaising with the Head of Operations, oversee maintenance and repair of café equipment, ensuring everything is in working order.
Customer Service
● Ensure customers have an efficient and enjoyable experience, consistently exceeding service and value expectations.
● Address customer complaints or refunds in a professional manner.
● Upsell products as appropriate and ensure the team is knowledgeable about the menu items.
● Foster a welcoming atmosphere for all customers, including regulars and first-time visitors.
Team Management
● Recruit, train, support, and lead a small team of paid staff, volunteers, and apprentices, including at-risk young people.
● Plan staff rotas, monitor performance, and conduct appraisals to recognise training needs and potential.
● Ensure the team maintains a clean, visually inviting space.
● Act as a positive role model for young apprentices, volunteers, and work experience students.
● Develop and implement staff development programmes, including team-building activities.
Café Development
● Develop seasonal menus and menu items to celebrate calendar events.
● Promote the vision of Matrix through the café.
● Be passionate about the vision of the café.
● Achieve café goals and targets set by the Board of Directors.
● Identify areas for development that will drive the business forward, keeping abreast of new concepts and ideas in the industry.
● Ensure that customers are given an efficient and enjoyable experience and that service and value expectations are consistently exceeded.
● Collaborate with marketing and business development to create promotional strategies, including social media campaigns.
Building and Event Management
● Liaise with the Head of Operations about any building maintenance issues.
● Promote the hireable spaces and arrange events that enhance the café’s offerings.
● Encourage use of the café by local groups such as creatives, book clubs, parents etc.
● Manage café events, ensuring the team sets up the space as required and that the hirers are properly looked after.
● Coordinate with local businesses and community organisations for partnerships and events.
General and Wider Charity Involvement
● Be a proactive part of the wider Matrix team, getting involved in projects that benefit the mission of Matrix, such as fundraising activities or team projects.
● Ensure knowledge of current Matrix projects and their impact.
● Participate in community outreach programmes and initiatives that align with the café’s social enterprise goals.
For further details, please see attached Job Pack.
In this exciting new role, you'll manage and deliver fundraising activities, helping us meet income targets. This is a fantastic opportunity to support our mission of 'Better lives for older people'.
At ExtraCare, we create vibrant retirement villages for over 55's, promoting healthy, active, and independent lifestyles. Our model has proven to reduce loneliness and improve well-being. Join us and be part of the UK's leading not-for-profit pioneer in retirement living, with 20 locations since 1988.
Benefits for Fundraising Manager role include: -
- Pension Scheme
- Salary £39,000 per annum
- Hybrid working
- Employee Assistance Programme
- Life Assurance
- Cycle to work scheme
- 25 days annual leave including statutory bank holidays (England & Wales)
- Option to purchase or sell additional annual leave
Main Duties and Responsibilities (full job specification available)
Working with the Head of Marketing, develop and execute a comprehensive fundraising strategy to support ExtraCare’s objectives.
Secure funding from a variety of sources, including charitable trusts, community groups, corporate supporters, and individual residents.
Lead fundraising events and campaigns with creativity and strategic insight.
Foster long-term relationships with donors to maximise future funding potential.
ExtraCare strives to create a workplace that fully reflects society and encourage applications from all backgrounds. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.
The client requests no contact from agencies or media sales.
As a Money and Debt Coach (Omni-Channel: Telephone & Video), your primary role will be
to provide financial coaching and ensure that over-indebted clients receive tailored debt
advice through various channels, including telephone, WhatsApp, and our network of video
advice kiosks located in prisons, hospitals, job centres, town halls, and other community
settings
Scope of role
- Providing tailored financial advice and support.
- To maintain detailed case records.
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
Key Responsibilities
- Accurate, effective and individually tailored advice
- Deliver financial capability workshops at various NHS sites, promoting financialresilience and wellbeing.
- Provide money coaching advice through various channels including face-to-face, video, and telephone sessions.
- Complete assessments which lead to appropriate referral to an in house debt adviser
- Interviewing those that access the service using sensitive listening andquestioning skills to allow them to explain their problem(s) and empower them to
set their own priorities.
- Signposting/referring clients to internal and other agencies where required. Issuing foodbank vouchers.
Detailed case records
- Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
- Ensuring all case records and written up in a timely manner.
- Monitor and report on client engagement and outcomes from advice sessions.
- Familiarity with CRM systems and practices (Customer Relationship Management system).
- Handle customer complaints, provide appropriate solutions within the time limits, follow up to ensure resolution.
Up-to-date training
- Completing a minimum of 16 hours of technical CPD accredited training orqualifying activity.
- Maintaining an up-to-date record of all training sessions.
Teamwork and Collaboration
- Work to an agreed work-plan, meeting targets and milestones, whilst prioritisingand managing your own workload.
- Be an active member of the team, identifying opportunities for your owndevelopment, and demonstrating financial efficiency and value for money
throughout your work.
- Compliance with Toynbee Hall policies and procedures, including health andsafety.
5. Other
- Travel across London as required, and occasionally the UK.
- Undertake additional tasks as delegated by DFA Management.
Please download the full Job Description for more details.
The client requests no contact from agencies or media sales.
We are looking for an applicant who is bright, well-organised, enthusiastic and committed to access to justice. The role is a unique opportunity to work closely with the CEO to ensure the smooth delivery of LAG’s publications and events. The applicant will be able to develop their skill set by working in a dynamic team with a range of skills.
The successful candidate will get to attend interesting events, develop their writing/editing skills and be part of the friendly LAG team. As LAG is at the heart of the social justice community, the successful candidate will work closely with our partner organisations including leading law firms, chambers, community advice organisations and NGOs.
Working for an independent book publisher, the Events and Communications Coordinator will be involved in the day to day running of publications and work with our editor and authors.
This is an exciting time to be joining LAG as we are moving to more digital formats and looking towards disseminating wider knowledge and campaigning within the legal community and society. This role offers a great opportunity to learn more about the social justice landscape and to make a positive contribution to LAG’s work.
Principal duties:
Publishing (books and magazine)
- Assisting the editorial board with commissioning decisions
- Supporting LAG’s publisher as required
- Relationship management with authors
- Customer administration
- Key customer accounts management
Training and events
- Supporting the Training Lead with event logistics
- Coordination of online and in person seminars/conferences/training
- Marketing of events and preparation of materials
Communications
- Social media posts
- Assisting with the development LAG’s online presence
- Administration of mailing and marketing software
- Liaising with Publisher and Training Lead to develop marketing strategies
Customer Service
- Assisting customer service when cover required for customer queries
- Member and subscriber database administration
- Website administration
- Point of contact for subscription agencies
General Administrative tasks
- Notetaking at internal and external meetings
- Co-ordinate staff meetings and sub-groups, including collating and circulating papers, coordinating logistics and meeting spaces (in person or online)
- General administrative support
This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post holder.
Please see the attached job pack for full details and person specification.
The client requests no contact from agencies or media sales.
We're looking for a Housing & Income Officer to join our Landlord Services team based locally at our services in Bracknell, Windsor and Maidenhead.
£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel in control of your career? You'll feel at home here.
Look Ahead manages a number of young people services in Bracknell and the Royal Borough of Windsor and Maidenhead.
Look Ahead is looking for a highly motivated and committed Housing & Income Officer for an initial 6-month placement to work alongside our support workers and deliver a good quality intensive housing management service to our customers.
The successful applicant will be responsible for all aspects of housing management within the service. This will include rent arrears management, occupancy agreement management, ASB management, void management and some compliance and repair reporting responsibilities. This is not an exclusive list.
You will be based at our local offices in Bracknell, the Royal Borough of Windsor and Maidenhead. You will have significant daily contact with our customers and staff.
This role is a Fixed Term Contract, lasting 6-9 months.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
* Sign up new customers to the appropriate occupancy agreement and ensure housing benefit claims submitted and maintained correctly.
* Be responsible for monitoring and updating all relevant information on Look Ahead`s housing management database including inputting all new customers and ending occupancy agreements in a timely way.
* Proactively monitor rent accounts and take timely and effective action to deal with increasing rent and service charge arrears.
* Ensure all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears.
* Lead on making back-dated claims for housing benefit and appealing over-payment deductions.
* Ensure that all customers are kept informed of their rent account status regularly and that action plans are agreed with customers to address any arrears or other rent related issues promptly.
* Issuing arrears warning letters, monitor payment agreements and escalate arrears enforcement action.
For the full list please see our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
* Approachable and open behaviour. Can work independently and as part of a team.
* Prefers working as part of a group or team.
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
* Exercises decisions and discretion in a non-judgmental manner.
* Is assertive and will challenge others.
* Has a practical and logical mind and is naturally well organised.
* Thrives on change and enjoys dynamic diverse environments.
* Demonstrates significant confidence and high levels of self-esteem.
* Is respectful, articulate, and sensitive in style of communication.
* Is passionate and enthusiastic about his/her career and job experiences.
* Is motivated towards excellence and improvement of personal performance with a can-do attitude.
* Committed and passionate about improving the life chances of vulnerable customers.
* Ability to cope positively with challenging and diverse behaviour.
What you'll bring:
Essential:
- Experience of monitoring rent accounts and managing rent arrears
- Experience of using computerised rent systems to monitor arrears and record information.
- Ability to track and manage void properties and ASB cases.
- Knowledge of managing ASB and lettings and be able to explain good practice in this area.
- Extensive knowledge of welfare benefits, especially housing benefit.
- Experience of liaising with housing benefit departments, the DWP and other external agencies.
- Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records.
Desirable:
- 1-2 years' experience in housing management.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.