Customer Support Jobs
An exciting role where you’ll be supporting a range of third-party Challenge Events and participants’ fundraising efforts. The fundraising team is at the core of the charity and works together to maximise opportunities and raise funds from a range of sources.
The Challenge Events programme has continued to strengthen in recent years, with huge demand
seen across third-party running events such as the London Marathon and Great North Run, plus a growing number of runners in international marathons, including Berlin, Chicago and Sydney. The Challenge team’s role is to fill our allocated places in third-party events efficiently; nurture and support our participants to fundraise as much as possible; and ensure they enjoy the whole event experience from place allocation, through to their training and fundraising, to crossing the finish line!
Reporting to the Challenge Events Manager, the postholder will provide high quality day-to-day operational and administrational support across the Challenge Event Programme as well as supporting in-person Challenge Events, such as the London Marathon (April) and Great North Run (September).
For you to support these events, you will be required to attend the office in Cheltenham around 1-2 days per week, and more often during busy periods. You will ideally support a minimum of 2 events per year which take place across weekends and require travelling in the UK (22-27th April and 6-8th September 2025). In order to compensate for this, we offer a flexible TOIL policy.
A Bit about Us:
WellChild, based in Cheltenham, is the national charity for seriously ill children and their families. Through a range of
practical and emotional support, training, and information programmes, WellChild gives children and young people with
complex medical needs the best chance to thrive, at home.
You will be able to:
- Demonstrate recent experience providing day to day administrative or project support experience, ideally within the voluntary sector and/or a challenge events team.
- Build and sustain valuable relationships by ensuring our supporters feel engaged and inspired from the moment they sign-up.
- Assist with the research, development, planning, and implementation of existing and new Challenge Events, projects and partnerships.
- Maintain WellChild’s contact management system, Raiser’s Edge (RE) and ensure all activity and income is recorded accurately on supporter records, ensuring compliance with GDPR.
- Act as the point of contact for Challenge Event enquiries, processing applications, responding to requests for fundraising materials and event/fundraising queries in a timely manner.
- Demonstrate excellent attention to detail
- Collaborate with other teams across the organisation such as Communications and Fundraising to maximise the success of events.
- Effectively prioritise and work calmly under pressure.
You will have:
- A desire and commitment to build and deliver the very best challenge events programme possible, resulting in fantastic fundraising and supporter engagement.
- Strong communication and organisational skills
- Competent Microsoft Office skills
- A passion for fundraising, working in the charity sector, or Challenge Events!
What we can offer:
- Competitive starting salary of £22,321*
- 23 days holiday on appointment rising to 27 days plus 8 bank holidays (often additional 3 days during Christmas office closure)
- Stakeholder Pension Scheme from appointment at 5% employer
- Employee Assistance Programme
- TOIL for out of hours work
Other:
This is a permanent full-time role, based in Cheltenham. In conjunction with this we operate a hybrid home working/ office working policy.
There will also be some travel to meetings and events required that fall outside of normal working hours.
Whilst the requirement for this role is fulltime at 35 hours per week, we would be willing to look at possible part time (minimum 28 hours) should suitable applicants apply, and the business and role requirements are met for the charity.
Equal Opportunities:
At WellChild, we celebrate diversity and recognise the value it brings to our organisation. We believe that diverse perspectives lead to innovation, creativity, and better decision-making. As such, we match charity needs with skills and experience of candidates and actively seek candidates from various backgrounds irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to fostering an inclusive workplace and take pride in ensuring that everyone feels welcome, respected, and empowered.
Safer Recruitment:
WellChild is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. The successful candidate will be required to complete regular safeguarding training and undertake a DBS check relevant to the requirements of the role. For this role that will involve a basic disclosure.
Use of Curriculum Vitae (CVs)
Our policy is to recruit our employees on the basis of their suitability for the work to be done. An application form allows us to compare individuals based on like for like information and as such we do not accept a CV unless accompanied by a fully completed application form.
Salary bandings:
* Our policy is that we show candidates the full salary band for the role they are applying for, all appointments will be made at the start of the salary range, successful candidates have the opportunity to move up the scale over time. Progression up the salary range is reviewed on an annual basis and subject to individual performance and affordability.
How to Apply:
Application forms can be found on our website.
Completed application forms should be sent to the email address detailed on our website.
Recruitment Timetable
Application deadline: 9am 24th February 2025
Interview date: W/C 3rd March 25
Interview location: Cheltenham Office
Queries
If you have a query regarding the recruitment process, require additional information, or would like to arrange an
informal discussion about this role, please contact the HR team.
Retention of Personal Information
Please see our Privacy Statement which can be found on our website.
**Please note that we can only accept applications from individuals with the right to work in the UK. We are unable to sponsor working visa applications**
Registered Charity
21 - 50
Support children with complex medical needs and their families.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss. We want everyone with glaucoma to be able to live well with the condition.
It couldn’t be a more exciting time to join our team.We have just developed a new Theory of Change and we are now embarking on a period of growth. With an estimated 700,000 people in the UK living with glaucoma – but only half of them knowing it – we want, and need, to do more. We want to fund more research, raise more awareness and help more people. And that is where you can make a real difference.
As our Helpline Manager, and leader of a dedicated and skilled team, a key part of your role will be to ensure that high quality advice and support is provided, and that service users receive a timely response. When we talk about the helpline, we mean support via telephone, email, Healthunlocked (primarily online peer support) and our buddy service (peer support in advance of surgery).
Position: Helpline Manager
Responsible to: Head of Support Services
Responsible for: Helpline Advisors x 3; Locum Helpline Advisors x 2
Location: Home based with a requirement to work in the Ashford office on a regular basis (approx. once in every 2 weeks)
Hours: Full time (35 hours a week) with potential for occasional evening or weekend work
Salary: £39,305 (FTE)
Annual leave and benefits
- 25 days holiday per annum (rising by one day per year to 28 days after 3 years’ service), plus Statutory Public Holidays, pro-rated for new starters and part-time employees.
- Benenden Healthcare cover
- 24/7 Employee Assistance Programme
- Up to 5% contributory pension
- Enhanced maternity & paternity pay
- Funded support for learning and development
How to apply:
Please click on the Quick Apply button below. You'll be asked to submit a CV and covering letter.
Please note:
Only applications including a covering letter, which clearly details how you meet the requirements of the person specification, will be considered.
Closing date: 9am on Monday 24 February 2025.
Interviews: Tuesday 4th and Wednesday 5th March at our Head office in Ashford, Kent and interested candidates are urged to keep these times free.
What you’ll be working on:
- Ensuring helpline services are meeting the needs of people with glaucoma
- Ensuring high standards of service across the different helpline channels
- Supporting and developing the helpline team
- Leading the continuous improvement and development of the helpline
- Communicating and promoting the helpline
This job is for you if you have.…
- experience of developing and delivering services to a vulnerable client group
- experience of defining service specifications
- experience of demonstrating impact and quality in your work
- the ability to lead, manage and evaluate specific projects and able to prioritise workload to deliver projects on time and budget
- experience of line management and leading teams
- excellent communication skills (verbal and written) including the ability to translate complex scientific and medical information into accessible language and the ability to build excellent working relationships at all levels.
- an understanding of issues related to diversity and equality of opportunity and a genuine commitment to widening access to information
And finally.....
We will be in touch with shortlisted applicants by Thursday 27th February. Candidates with a disability who may need longer to prepare for an interview, or who have special requirements to be taken into account, are invited to contact us to discuss any necessary adjustments to the recruitment timetable.
Please note:
Only applications including a covering letter, which clearly details how you meet the
requirements of the person specification, will be considered.
Registered Charity
21 - 50
Our vision is to end preventable glaucoma sight loss.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a Senior Database Officer to join our Data Team in the Operations department. This full-time position reports to the Senior Database Manager and will collaborate closely with a Database Officer.
As a key member of our team, you will play a vital role in maintaining the accuracy and compliance of our Donorfy database. You will maintain and enhance our Donorfy database, clean, process, and import data from various sources, provide database support to colleagues across the organisation, and collaborate with the Senior Database Manager on database development projects. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload.
Operation Smile is a global nonprofit specialising in cleft surgery and care. We provide medical training, education and mentorship to surgical teams around the world, along with expertise, research and care through our staff and volunteers, working alongside local governments, nonprofits and health systems.
Working Arrangement: Collaborate with your colleagues in-person two days per week at our London office. Candidates must reside within a commutable distance of Greater London.
Job Purpose: Operation Smile UK seeks a passionate Senior Database Officer to manage the front end of its Donorfy CRM system. Working with the data team, you will promote effective CRM use across the organisation, ensuring efficient, regularly reviewed data management processes. Maintaining data accuracy and integrity is crucial, as is securely importing and exporting data to support various teams and provide insights to increase fundraising potential. This position presents a potential career path towards a managerial role for high-performing individuals.
Key Responsibilities:
1. Donorfy (CRM) Management
• Responsible for the front end day to day management of our Donorfy CRM.
• Set up and train new starters on the CRM
• Support and training existing staff to ensure effective use of the CRM
• Manage the flow of financial and non-financial data from third-party platforms and agencies, as well as direct income and data streams. This will include cleaning and preparing data, as well as importing it into Donorfy
• Undertake routine data cleansing and quality control processes to ensure the database is accurate, such as de-duplicating.
• Managing the data specifications and briefs for fulfilment agencies, including undertaking monthly quality analysis of data received from agencies
• Set up and manage Donorfy triggers, workflows and mail merges
• Liaise with Donorfy support, external agencies (MAST) and the wider team to further streamline any data-led processes
2. Financial Reconciliation
• Reconcile income processed and investigate any variances, including following up with fulfilment agencies, fundraising teams, platforms etc.
• Run monthly Gift Aid Claims for eligible single gifts and recurring gifts
• Produce various monthly reports, such as donation reports for fundraising teams and deferred income/restricted income reports to finance
• Produce and maintain the Donorfy custom accounts download
3. CRM Integrations
• Manage and maintain the custom API online income integration between Donorfy and Gravity Forms via the OSUK website
• Manage and maintain the Dotdigital email marketing integration
• Manage and maintain the Enthuse and Justgiving integrations
4. Reporting, Insight and Data Selections
• Support the Senior Database Manager to build/test reports and dashboards via SQL or Power BI to report on key performance indicators and targets
• Monitor existing Power BI reports set up each monthly to ensure they are accurate and report any fixes to the Senior Database Manager
• Run data selections for small-scale campaigns as required by the Senior Database Manager
5. Operational Support and General Tasks
• Backfill the Database Officer and Senior Database Manager roles in their absence
• Assisting the Senior Database Manager with SQL projects and automated workflows
• Keep procedure guides up to date for processes routinely undertaken
• Undertake quarterly audits on large gifts and gift aid declarations/claims
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.
Operation Smile UK (OSUK) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: OSUK is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at OSUK are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, […], family or parental status, or any other status protected by the laws or regulations in the UK. OSUK will not tolerate discrimination or harassment based on any of these characteristics. OSUK encourages applicants of all ages.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact us (further details contained within the job description).
The client requests no contact from agencies or media sales.
Thank you!
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Supporter Relations Engagement Team is involved in the planning and development of programmes and projects that puts supporter engagement at the heart of everything do we do. They play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The team’s aim is to increase the depth and value of supporter relationships whilst also encouraging repeat giving and overall supporter retention through targeted engagement strategies.
Working within the Supporter Relations Engagement Team, you will develop a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income. We are looking for someone with an audience and data insight driven approach to identify moments that matter and key touch points to improve the supporter experience. By doing this, you will ensure that each touchpoint across the supporter experience is engaging, effective and reflects Muslim Aids brand and values.
As a confident communicator you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and engagements across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.
About the Role:
- Create new innovative supporter journeys to increase engagement, loyalty and improve income generation.
- Deliver improved supporter journeys and care strategies using insights, evidence and feedback.
- Deliver exemplary Supporter care and stewardship that builds loyal and committed supporters through high quality personalised engagement.
- Collaborate with the Data Analysis team to manage supporter preferences ensuring best practice regarding data protection, data collection and to maximise cross sell opportunity.
- Incorporate supporter care best practice and emerging approaches into activities so that the organisation remains positioned to effectively engage/manage donors.
- Provide general administrative assistance in support of the smooth running of the Supporter Relations Department.
About You:
To be successful in this role, you will need:
- Significant supporter/customer care skills obtained from the commercial or charity sectors.
- Proven engagement developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter engagement.
- Experience of working with Customer Relationship Management (CRM) software.
- Experience of developing innovative and creative engagement programs for supporters/donors.
- Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
- Good organisation, coordination and project management skills.
Why you should apply:
Join Muslim Aid and play a key role in strengthening supporter relationships and driving engagement. Using data-driven insights, you will develop multi-channel campaigns, enhance supporter journeys, and boost retention. If you’re a strategic thinker with a passion for engagement and communications, apply now to make a lasting impact!
Benefits you will enjoy working for us:
- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Thank you!
Benefits
Salary: From £35,000 per annum (depending on experience)
Employment type: Permanent, full-time (part-time considered)
Working arrangements: Hybrid (once a week from the office)
Location: Doncaster
Other: Opportunity to shape and develop a newly created role
About the Organisation
Our client, a leading provider of compliance training solutions, supports businesses across multiple sectors with high-quality qualifications, e-learning, invigilator services, and training resources, with a strong focus on customer experience.
About the Role
As a Customer Support Manager (Compliance Specialist), you will be the go-to expert for both internal teams and external customers on compliance training delivery.
Key Responsibilities
- Offer expert guidance and support to both internal teams and external clients.
- Identify pain points in customer processes and develop practical, improved solutions.
- Maintain relationships with key customers to improve service levels and sales opportunities.
- Respond to inbound sales leads and assist in onboarding new customers.
- Identify and implement process improvements to enhance the customer experience.
- Create engaging social media content related to compliance training.
- Provide feedback on product developments and qualification updates.
- Support the vetting and recruitment of trainers and teachers.
Experience Required
- Strong experience in short-course compliance training delivery (Food Safety, First Aid, Health & Safety, Security, etc.)
- Knowledge of compliance training challenges and solutions
- Experience in customer service and managing customer relationships at various levels
- An understanding of quality assurance processes and commercial training operations
- Ability to analyse customer pain points and implement effective solutions
- Experience recruiting, vetting, and managing trainers or teachers (desirable)
- Excellent communication and problem-solving skills
- Ability to translate training delivery experience into customer support and service improvement
To Apply
- CV
- Covering letter (optional)
A one-stage in person interview
Deadline
ASAP
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
Supporter Engagement Coordinator
Location: Hybrid, Old Street, London
Salary: £28,177 per annum
Hours: 34.5 hours per week
Department: Supporter Engagement and Operations
Job Type: Full-time
Contract Type: Permanent
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Supporter Engagement and Operations team in delivering an exceptional customer experience to our current and potential supporters.
Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Supporter Engagement and Operations team recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey.
In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is a varied and an excellent opportunity to develop a diverse range of transferable skills.
We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service. You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.
If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!
For further detail of this role, please see the job profile.
The deadline for applications is 23:59 on Sunday 16 February 2025
Interviews will take place on Thursday 27 February 2025
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
REF-219490
Thank you!
Are you a dedicated and passionate CRM Manager/Dynamics 365 Developer with proven experience of developing and managing Microsoft Dynamics 365 solutions? Join our team at an exciting time as we expand our use of Microsoft Dynamics 365 across Woodgreen.
In this role, you’ll be:
- Responsible for designing and developing the Microsoft Dynamics 365 system. From making improvements to existing components, enhancing business processes (via Power Automate), and trialling new features that benefit the charity.
- Taking a leading role in a team to help shape the charity’s use of Microsoft Dynamics 365, suggesting innovative ways to optimise its use.
- Working closely with a diverse group of colleagues from customer facing staff to senior managers, to gather and document user requirements for future system enhancements.
- Monitoring and troubleshooting system performance, ensuring the reliability and efficiency of the Dynamics 365 environment.
This is a fantastic opportunity for someone with the right technical skills to make a significant impact in helping pets and their people at every step of the pet ownership journey. We provide safe shelter, specialist care, and a brighter future for thousands of pets. And we’re here for owners in need of advice and support too, every step of the way.
This is a full time, permanent opportunity with the expectation that our successful candidate will work from our site for approximately 1 - 2 days per week in accordance with business needs.In addition to a starting salary of between £44,401 - £54,269 per annum, depending on experience, we can also offer you;
- 36 days annual leave (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
- Flexible/Hybrid working
- Up to 8% employer pension contributions
- Support towards healthcare costs (cashplan)
- Free access to Headspace
- Life assurance (4x salary)
- 25% discount in our charity shops.
This vacancy may close earlier should we receive high volumes of applications. Interviews may commence prior to the closing date.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Registered Charity
101 - 500
Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.
The client requests no contact from agencies or media sales.
Thank you!
Community Based/Home Working – Devon/Cornwall
Permanent, Full Time
Circa £30,000 plus competitive benefits
Do you want to make a difference?
The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family. Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.
It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.
Join the RAF Family and play your part in making a difference.
Do you want to play a part in what we do?
People are at the heart of what we do. Together we:
· Help reduce social isolation and loneliness among veterans.
· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.
· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.
· We provide grants to help with the cost of living. But this is just a few of the ways we help.
We are seeking an individual to undertake the dual role of promoting the profile of the RAF Benevolent Funds welfare offer, whilst also carrying out welfare casework. Post holders will be expected to undertake holistic assessment of need both remotely (over the telephone and online) and when required in person across their region. You will be expected to work with individuals who may have complex and sometimes challenging welfare needs, assisting them by identifying appropriate support from within both the RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that support is made available to meet their need through the case working process.
The successful candidate will have experience of working in a social welfare role supporting individuals and will have strong people and relationship-building skills, as well as empathy with or understanding of issues affecting the Armed Forces community.
This is a community-based position working from home (ideally based in Exeter/Plymouth) but covering the Devon/Cornwall region. The candidate must have their own vehicle for use of traveling around the region. Occasional travel to London will be required. The successful candidate for this role will need to be DBS checked and prove they have the right to work in the UK.
To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.
The closing date for applications is Tuesday 18th February 2025, 5.00pm.
A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Enhanced DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.
The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).
Registered Charity
101 - 500
Our vision is that everyone in our RAF Family – veterans, serving personnel and their families – gets support in their hour of need.
The client requests no contact from agencies or media sales.
Thank you!
Community Based/Home Working – East Midlands
Permanent, Full Time
Circa £30,000 plus competitive benefits
Do you want to make a difference?
The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family. Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.
It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.
Join the RAF Family and play your part in making a difference.
Do you want to play a part in what we do?
People are at the heart of what we do. Together we:
· Help reduce social isolation and loneliness among veterans.
· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.
· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.
· We provide grants to help with the cost of living. But this is just a few of the ways we help.
We are seeking an individual to undertake the dual role of promoting the profile of the RAF Benevolent Funds welfare offer, whilst also carrying out welfare casework. Post holders will be expected to undertake holistic assessment of need both remotely (over the telephone and online) and when required in person across their region. You will be expected to work with individuals who may have complex and sometimes challenging welfare needs, assisting them by identifying appropriate support from within both the RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that support is made available to meet their need through the case working process.
The successful candidate will have experience of working in a social welfare role supporting individuals and will have strong people and relationship-building skills, as well as empathy with or understanding of issues affecting the Armed Forces community.
This is a community-based position working from home (ideally based in Nottinghamshire) but covering the East Midlands region. The candidate must have their own vehicle for use of traveling around the region. Occasional travel to London will be required. The successful candidate for this role will need to be DBS checked and prove they have the right to work in the UK.
To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.
The closing date for applications is Tuesday 18th February 2025, 5.00pm.
A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Enhanced DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.
The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).
Registered Charity
101 - 500
Our vision is that everyone in our RAF Family – veterans, serving personnel and their families – gets support in their hour of need.
The client requests no contact from agencies or media sales.
Thank you!
The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.
You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.
The role focuses on the key areas of:
· Supporter Engagement and Communication
· Donation Processing and Acknowledgement
· Data Management and CRM Administration
· Administrative Support and Process Improvement
An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time. Alongside this, the team are responsible for financial processing - ensuring income is captured correctly on our database, Salesforce.
Please see the recruitment pack for a full list of key tasks.
The client requests no contact from agencies or media sales.
Thank you!
Support Administrator – Fuel Bank Foundation
Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.
Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.
At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.
As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.
Key Responsibilities:
- Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
- Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
- Escalation: Proactively escalate unresolved queries to the appropriate team members.
- Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
- Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
- Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
- Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
- Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
- Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.
What We’re Looking For:
- Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
- Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
- Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
- Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
- Problem Solving: A proactive problem solver with strong decision-making capabilities.
- Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
- Adaptability: Flexibility to adapt to changing priorities and support partner communications.
Desirable Skills:
- Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.
What You’ll Receive in Return:
- Team Support: Join a supportive and collaborative team committed to your success.
- Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
- Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
- Comprehensive Benefits:
- Enhanced pension contributions.
- Private healthcare and access to an Employee Assistance Programme.
- Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
- Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.
Thank you!
We're looking for a kind, compassionate and resilient Support Worker to join our Young People service in Maidenhead.
£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Support Workers will provide support to customers to help them develop the life skills they require to live independently. Support workers must monitor and assess the needs of the customers and provide creative and tailored person centred support to help them achieve their goals and aspirations.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
What you'll bring:
Essential:
- NVQ Level 2 or equivalent experience in the social care/charity sector
Desirable:
- Experience working with care leavers
- Experience working with those displaying mental health difficulties
- Experience using therapeutic models of support
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for Full Job Description
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Customer Service Manager
We are looking for an experience Customer Service Manager to join the newly formed Integrated Fundraising and Marketing department, to manage the Supporter Care Specialists
If you are an exceptional communicator who combines operational excellence with a customer centric core, then apply today and join the 34,000+ staff working in nearly 100 countries, and share the joy of transforming vulnerable children’s life stories!
As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.
Position: Customer Service Manager
Salary: £36,576.00 per annum plus good range of benefits
Location: Milton Keynes/Hybrid
Contract: Permanent
Hours: Full time, 36.5 hours per week
Closing Date: February 21, 2025. Please note we reserve the right to close the ad ahead of the closing date if a strong candidate is identified.
Interviews: W/C 24th February 2025
About the Role
You will manage our team of Supporter Care Specialists to engage proactively and reactively with supporters across the UK. By coordinating with various income-generating strategies, the department aims to enhance the impact of the charity’s work, bringing hope and sustainable change to vulnerable communities worldwide.
Working within the Supporter Care team, the Supporter Care Specialists Manager will lead, motivate and continually develop a team of Supporter Care Specialists, ensuring that all supporters receive excellent customer service.
Using excellent communication skills, you will respond to escalated supporter complaints and queries efficiently and sensitively. With focus on KPIs and performance across the team, this role is key in maximising retention and acquisition opportunities, working closely with our fundraising teams incorporating feedback and insights from our supporters to support the organisation’s mission.
About You
You will be an exceptional communicator who combines operational excellence with a customer centric core, supporting the team of specialists to engage with our supporters on a wide range of topics. Being able to represent the charity’s mission, vision and values including Christian faith, alongside being able to relate with donors of all and no faith is an important part of this role.
Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria provided above.
Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it.
All candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.
Why Here?
This is your chance to be a part of something big. You will be working closely with teams across the organisation that directly impact the lives of some of the world's most vulnerable children. Inspired by the Christian faith, the charity serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.
About the Organisation
With over 70 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The charity helps children of all backgrounds, even in the most dangerous places, inspired by Christian faith. Come join the 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
In addition to the salary offered, we offer the following:
• 28 days holiday + bank holidays, rising with length of service to 30 days
• Holiday purchase scheme
• Pension - 7% employer contribution
• Eyecare test reimbursement
• Life Assurance up to 4 x annual salary
• Enhanced Maternity Pay
• Wellbeing Support – Employee Assistance Programme
• Cycle to Work scheme
As a child focused organisation, the charity is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
As an Equal Opportunity Employer, the organisation values diversity and aspires to reflect this in its workforce. We particularly welcome applications from under-represented sections of the community. The charity also operates flexible working policies and practices.
Other roles you may have experience of could include Customer Service Manager, Customer Service Team Leader, Customer Service Officer, Customer Service Executive, Customer Service Team Support, Customer Service Supervisor, Call Centre Manager, Helpdesk Manager, Call Centre Team Leader.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
We're looking for 5 kind, compassionate and resilient Floating Support Workers to join our Young People service in Tower Hamlets.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Supporting customers to set personalised goals in the form of a Support Plan.
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'.
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, community activities.
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.
- Assisting in the recording and reporting of customer incidents.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Relationships
- With key customers (end service users)
- Within team and organisation
- With external partners and agencies
Organisation
- Planning and organising workload
- Awareness of policies and procedures
- Time and resource management
Team membership
- Promote team ethos and values
- Positive contribution to team environment
- Personal development in team context
Results Orientation
- Assist customers to achieve Support Plan goals
- Achievement of local business objectives
- Financial awareness
In submitting your CV/ Application (dependant on the job you have applied for), consider what indicators you would expect to see under the three headings within each competency quadrant and demonstrate how you meet them.
Personal Attributes
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
What you'll bring:
Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job Description
Thank you!
The Faculty of Pharmaceutical Medicine (FPM) is looking for a bright, dynamic self-starter who is keen to make a positive contribution in this new role within its Education team.
The organisation
The Faculty of Pharmaceutical Medicine (FPM) is a charity and membership body for doctors who work on all aspects of medicines research and development. Our small team works closely with the Board of Trustees and our 1,600 members to deliver on our mission and our strategic objectives, to improve the health of the public around the world.
The role
The Education & Training Intern role is an opportunity for someone who thrives on a challenge, who is happiest when putting their excellent organisational and customer facing skills through their paces. Someone who is at their best working collaboratively with others.
They will play a dual role supporting delivery of two key parts of FPM’s education activities:
· Examinations - FPM sets the curricula for and runs a number of examinations. They include the Diploma in Pharmaceutical Medicine, successful completion of which is a defining moment in the career of any pharmaceutical physician, and a keystone of FPM membership. It affirms their knowledge and expertise in the specialty, and commitment to enhancing the health of society.
· Specialty Training - The Pharmaceutical Medicine Specialty Training programme, or PMST, is a comprehensive four-year specialty training programme, offered exclusively by FPM. It is a cornerstone of FPM’s commitment to equipping pharmaceutical physicians with the specialist knowledge and capabilities to practise to the highest ethical and professional standards.
The postholder will support FPM’s Examinations & Standards Manager and Specialty Training Manager in delivering a high quality experience for learners.
We are looking for a bright, dynamic self-starter who is a team player, organised and has good communication skills. The ideal candidate will bring great energy, diligence and attention to detail, and will be keen to make a positive contribution in all aspects of the role. Specific tasks include: acting as the first line of response for queries; supporting the registration of new exam candidates and trainees; assisting with administration of meetings, including circulating meeting notices, agendas and packs and handling apologies; and maintaining accurate records. An understanding of education and training in a professional environment is not necessary. Full training will be given.
The successful applicant will join FPM’s Education team initially on a 12-month contract which could be made permanent. FPM offers a fantastic benefits package, including flexible working, 29 days annual leave, and Christmas closure days. A pension is offered after three months. The role is offered subject to successful completion of the six-month probation period.
FPM welcomes and actively seeks to recruit people regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
The client requests no contact from agencies or media sales.