Nightingale Hammerson

Who we are

Nightingale Hammerson is an independent charity and a leading specialist in the care of older people. We have served the Jewish community since 1840.

Nightingale Hammerson comprises two Care Homes, Nightingale House in Clapham and Hammerson House, Wohl Campus, in Hampstead. Our Homes are welcoming, warm and comfortable but they are also a hive of activity and enjoyment. The care we offer is exceptional and our individually tailored approach to care offers a home-from-home for Residential, Nursing, Dementia, Respite and Palliative Care.

Together, our Homes care for over 250 Residents. Half of our Residents are self-funding and the remaining costs are covered by local authorities, family support or through our significant fundraising.

Nightingale House is the only Care Home for the Jewish community rated ‘Outstanding’ by CQC (2022).  We are delighted that our newly opened home, Hammerson House, Wohl Campus, has been awarded the rating of ‘Good’ in all categories.  Notably, CQC commented that we have ‘the seeds to reach ‘Outstanding’ at our next inspection’.

Everything we do is with a ‘Residents first’ approach.

We link this to the Nightingale Hammerson Vision & Strategy.  This is captured in our key objectives which have been shaped to ensure we maintain our current ‘Outstanding’ CQC status at Nightingale House and ‘Good’ CQC status at Hammerson House, Wohl Campus. Our Care Home has been running for 180 years and we are proud of its heritage, faith and more importantly the key provider of care for the Jewish community.

Vision

• Our Vision is that through Research, Continual Development and Innovation, we will be the leading provider of Outstanding Care and Support within the Jewish community.

Mission

• Our Mission is to be the leading charitable organisation recognised for providing the best Relationship-Centered Care in the UK and to widely share our knowledge, skills, and expertise.

In developing the strategic priorities for our people, feedback from key stakeholders was sought.

This included a workshop with the Senior Leadership Team (SLT), Head of Departments (HoD’s), Education and Development Group and the HR and Volunteers Team.

Strategy

Our strategic priorities are:

1. Those we support will be at the heart of all that we do
2. We will support and embed a culture of innovative care practice, research & education across the organisation
3. We will embed strong financial stewardship to protect the assets and future of the charity for the benefit of the whole community
4. We will be a great organisation to work within
5. We will demonstrate our commitment to providing exceptional care by extending our skills and expertise to the wider community
6. We will deliver and maintain a high quality, safe and compliant environment for the benefit and well-being of all.

Our culture and values

Our values inspire us. We seek to bring them into every aspect of our care, so they shape both what we do and how we do it.

Compassion

• Putting Residents first, and at the heart of all we do
• Showing genuine concern for the care and feelings of others
• Being kind, gentle and respectful.

Respect

• Acting in a polite and courteous manner
• Having a keen interest in Residents, their lives, values and history, to understand
  and accept them as an individual
• Embracing all our differences and valuing each other’s knowledge and experience.

Excellence

• Always working towards improvement through goal setting and evaluation
• Going the extra mile is the norm rather than the exception
• Functioning as an enthusiastic and dedicated team in delivering all areas of care.

Dignity

• Supporting Residents to live their lives and fulfil their wishes and needs
• Ensuring that life as well as death is handled with care and empathy
• Valuing and honouring Residents’ choices and privacy.

Integrity

• Being truthful and honest at all times and doing the right thing
• Being transparent in all practices and communications
• Treating honesty and truthfulness as intrinsic values of the organisation.

Teamwork

• Demonstrating a strong team ethos
• Working collaboratively for the ultimate well-being of our Residents
• Acting as partners to ensure the best possible outcome for our Residents and charity.

Workplace & Culture

Our teams of healthcare professionals, nurses, dementia nurses, physiotherapists, occupational therapists, engagement specialists, maintenance, housekeeping, porters and administration staff are all part of one team. Each team member works together to support the delivery of best care for each of our Residents.

We are a hugely diverse charity and each team member is supported to develop their professional credentials and their personal well-being. We know our staff make a real difference and always seek to acknowledge their achievements.

Equality, diversity and inclusion policy

We champion diversity, and we understand the importance of our people representing the communities and Residents we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.