Customer Support Jobs

We have an exciting opportunity for an Area Manager to join the team in North Yorkshire, South Yorkshire & Humberside, working 37.5 hours a week. This role is offered on a hybrid basis working from home and with regular travel to our local offices.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Ongoing training & support with opportunities for career development & progression

About the Role:

As Area Manager you will oversee delivery of high-quality services.
Facilitate consultation across the teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the area business plan.

Drive continuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times.

Help build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes is provided to eligible service users.
Ensure we are meeting the needs of our service users to a standard as expected of our commissioners and partners.

As Area Manager, you will develop and maintain effective relationships and formal partnerships across organisations and with key stakeholders, and promote and develop the services of VS. You will be responsible for leading the designated area strategically and ensuring it complies with national service delivery standards and best practice guidelines. You will also represent the charity in an appropriate and professional manner to commissioners, stakeholders, external bodies and the media, whilst acting as a voice for victims to the wider community.
Key responsibilities of the role are to ensure the successful delivery of a high quality, efficient and responsive services to victims, the identification of income growth and partnership opportunities and building relationships with relevant commissioning bodies and other stakeholders. A focus on team development, and the monitoring of performance and quality are key within the role.

Please note that travel across a large area is an essential part of this role and you may be asked to work unsociable hours on occasion. You must be able to attend in person meetings with commissioners and partners across North Yorkshire, South Yorkshire & Humberside, as well as attending offices to meet returning staff.

For more information, please do contact Janina Powell (Deputy Services Director - ).

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We're looking for a kind, compassionate and resilient Support Worker to join our Young People service in Maidenhead.

£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Support Workers will provide support to customers to help them develop the life skills they require to live independently. Support workers must monitor and assess the needs of the customers and provide creative and tailored person centred support to help them achieve their goals and aspirations.

Support workers will work closely with statutory children's services and other external agencies to best support customers to promote social inclusion and teach independent living skills. Support workers will empower and encourage customers to maximise their skills and choices.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
- Understanding of mental health difficulties and therapeutic methods of support: Mental health difficulties include depression, anxiety, ADHD, personality disorder and psychosis

What you'll bring:

Essential:

- NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

- Experience working with care leavers
- Experience working with those displaying mental health difficulties
- Experience using therapeutic models of support

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full Job decription

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Service in Redbridge.

£29,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Support Workers provide information, social inclusion, and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

Well House is a crisis house supported accommodation service that supports individuals for between 14 and 28 days as an alternative to requiring hospital admission for their mental health needs. The service works closely in partnership with a multi-disciplinary team in order to meet individual needs, manage risk and support individuals to achieve positive outcomes. The service operates 24 hours a day, 7 days a week to ensure members of the local community are able to access critical mental health support at all hours. The service receives referrals primarily from a local hospital emergency department and crisis lines, and may receive these referrals at anytime of day or night.

This role involves shift working including weekends, evenings and bank holidays.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website and search REQ005850

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Involving customers in the design, development and delivery of the service
Being responsible for the handover of key information between shifts
Provide structured support and guidance to other front line staff in their area of expertise
To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Night Support Worker to join our Young People service in Bracknell.
£24,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication

What you'll bring:

Essential:
- NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please visit our website for the full job description

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Young People service in Hounslow.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Hounslow Young People is Supported Accommodation Service for young people and young parents aged 16-25 in Hounslow. The Service encompasses a mix of units across six sites supporting 63 vulnerable young people and 19 teen parents.

The aim of the service is to empower Young People to move towards independent living, supporting their successful transition from childhood; laying the foundations for healthy, ambitious, and safe adult lives with minimal ongoing support. Support is delivered in partnership with a number of stakeholders and partners in the community such as mental health services; substance misuses agencies, housing teams, police and social services.

We are recruiting for Waking Night Support Worker to join our dynamic service and team. In the role of Waking Night Support Worker; individuals will ensure continues support is provided to young people at the standards of day staff with particular focus on safety of vulnerable young people.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Ensure the welfare of customers providing emotional and practical support to customers who are in distress, in crisis or require medical assistance such as emergency first aid or the intervention of medical professionals
Remain calm and professional when dealing with emergencies and incidents following the reporting procedures and completing the required paperwork
Ability to work empathically and compassionately with customers who present with complex needs such as mental health, substance misuse, safeguarding and physical health support needs
Ensure the safety and welfare of customers by implementing and monitoring the visitors' procedure, preventing unauthorised access to the service
Conduct health and safety checks and patrols around the building and exterior reporting repairs and any Health and Safety issues
To undertake patrols and security checks of the building and exterior, monitoring CCTV, addressing any antisocial behaviour and completing the relevant reports
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community
Empower customers to ensure they receive the service and benefits they are entitled to

For the full job description, please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Full time (flexible working options available)

Closing Date: 3 December 2024

Ref 6909

We are looking for a Global Programmes Coordinator (on a 6-month fixed term contract) to provide a range of administrative support to our Global Programmes Division, keeping it running smoothly and effectively.

About Us

We are Save the Children. Together, we fight for children every single day so that they can make their mark on the world and build a better future.

We stand side by side with children in the toughest places to be a child. We do whatever it takes to make sure they survive, get protection when they're in danger, and have the chance to learn.

About the role

The Global Programmes Coordinator will provide administrative support to the Global Programmes Division, helping to keep it running smoothly and effectively. This includes developing, coordinating, and updating key administrative, budgetary, planning, recruitment and information systems in support of divisional objectives. This essential role will work across a range of departments within the Global Programmes division (Divisional Operations, Humanitarian, Programme Partnerships and Programme Quality and Impact).

In this role, your Key Accountabilities will be: 

• Administrative Support: To develop and coordinate appropriate administrative systems, including: organising complex divisional or departmental level meetings, awaydays and events; coordinating desk booking and asset management; providing subject matter expertise (SME) for departmental staff organising their own travel.

• PA Support: To provide PA support to the Director of the Department or Global Programme Executive Director, including proactive diary management, meeting organisation, processing expense claims, collating briefings and pre-reads for meetings, responding to internal and external enquiries and booking travel.

• Team Support: To help teams navigate the processes that will support and enable administrative self-sufficiency.

• Finance: To support the processing of invoices and respond to queries from department and finance colleagues as necessary.

• People & HR: To support divisional or departmental HR processes through data collection and database management of mandatory tasks and training, providing SME support to people managers leading recruitment for their teams, and coordinating induction processes for utilisation by people managers for new staff. May provide more direct support to recruitment processes led by Directors.

• Internal Communication: To act as the initial point of contact for internal enquiries and requests for information about the work of the department, to triage or respond to ad hoc queries and to update information on the website, SharePoint and email lists.  May work with others on coordinating and producing departmental or divisional level communications such as newsletters.

• Other: To perform other responsibilities as may be required from time-to-time to ensure the smooth running of the division and department and to deputise for colleagues as required (including Coordinators covering other departments or supporting the Global Programmes Executive Directors).

About you

We are looking for a candidate that takes genuine satisfaction from keeping teams, systems and processes in order and that recognises the value of strong administration.

To be successful, it is important that you have:

• Experience of operating administrative systems and working in a large, complex office environment.

• Ideally experience of managing and booking international travel.

• A high level of computer literacy (Microsoft Office, Word, Excel, PowerPoint, Outlook, and databases).

• Ability to organise and prioritise multiple tasks efficiently and deliver tasks to tight deadlines.

• Ability to work flexibly, managing reactive and proactive work from a range of colleagues.

• Good relationship-building skills, with the ability to tailor communication methods to different audiences.

• Ability to be proactive and show initiative with demonstrable ‘can do' approach to work.

• Commitment to support cross organisational initiatives and team working and understanding of how to contribute to these.

 What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.

• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Please Note: This role is a Hybrid role and so you will be expected to be able to come into our London, Farringdon office for 1-2 days a week

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

The Programme Assistant will provide support to the School Partnerships team to help deliver the programme, and will report to the Head of School Partnerships.  The role will include organisation and support for events, drafting and distributing email newsletters, data collection and processing, and other logistical and administrative support across the programme.

This post will have specific responsibility to the School Partnerships team in the first instance. The School Partnerships Programme offers funding and support to groups of schools in England that are committed to enhancing physics teaching and learning. There are approximately 120 school partnerships.

The Ogden Trust is a charitable foundation, started by Sir Peter Ogden in 1999, which supports the teaching and learning of physics. The Trust supports a range of initiatives, programmes and projects supporting schools, teachers of physics and informal science education.

We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Birchall Wood Service in Hertfordshire.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.

We are looking for a specialist behavioural support worker of skilled, creative and experienced support workers to support one customer in her own home in Welwyn Garden City. Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role must have an excellent value base to support the customer to build their life and develop their skills and passions as an independent person.

A full driving licence is required for this position.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website jobs.lookahead.org.uk

What you'll do:

Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open new opportunities for the customer.
Developing the customer's independent living skills and involving them in aspects of maintaining and developing their home, including cooking, shopping, cleaning, and decorating.
Supporting the customer in their sensory routine, trialling and testing new sensory experiences.
Supporting the customer to communicate their wants and needs and develop new ways of doing this, communicating with them in a person-centred way.
Supporting the customer to manage their anxieties, using Positive Behaviour Support and Autism-specific approaches.
Collating a range of behavioural data and essential paperwork to be analysed within our local management structure.
Driving the customer's (manual) vehicle to support them to go about their daily life.
Supporting the customer with personal care.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

What you'll bring:

NVQ Level 2 or equivalent
Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities
Driving licence and a willingness to drive as part of support duties
Experience of engaging vulnerable people with complex needs in meaningful activities.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We have an exciting opportunity for a Service Delivery Assistant to directly support one of our Caseworkers by providing administrative support and assistance, working 15 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata)
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

Due to the requirements of the role, you will be required to work from the Southampton office for all shifts.

As a Service Delivery Assistant you will:

• Assist the caseworker in answering the telephone and contacting clients as required
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards
• Assist the caseworker with navigation around the building, including greeting outside the entrance and escorting to desk.
• Communicate with victim's in a written format, including text, email and letter under the guidance of the caseworker.

You will need:

• Effective verbal/written communication and numerical skills.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent record keeping skills with a focus on quality and accuracy.
• Experience of working in a client focused service area or setting.
• Understanding and knowledge of equal opportunities and diversity

Please see attached Job Description and Person Specification for further details.

About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We are looking for an enthusiastic, personable and servant-hearted person to be our new residential Housekeeper and Duty Officer. The successful applicant will carry out practical and administrative tasks relating to our Housekeeping and Conferences functions and provide out of hours Duty officer support (on a rota basis) for the resident student community and conference guests. In addition, they will supervise other staff working in the Conferences and Housekeeping department.

The appropriate person for the role will have strong communication skills, be a good team player and possess the ability to manage competing demands. Above all, the person must be committed to playing an active role in the life of our resident inter-cultural Christian community and ensure the highest standards of cleanliness and organisation in our College facilities.

All Nations Christian College is an intercultural Bible and Mission College whose purpose is to cultivate biblically rooted, hope-filled and culturally relevant engagement with God’s mission by training and equipping disciples of Jesus Christ in partnership with the global church.

Hours: Part time 30 hours Monday to Friday

Location: Residential on site at Easneye, Ware

Line Manager: Conferencing & Housekeeping Manager

Responsible for: Housekeeping & Duty Officer, (Conferences & Housekeeping Assistants and Casual staff in absence of Housekeeper & Duty Officer

Team: Operations

Salary: £23,900 pro rata per annum

Start date: 2nd January 2025

 

Benefits

 

§  Employer pension contributions of 8%. A salary sacrifice scheme option is also available.

§  Life Assurance of three times salary  

§  Employee Assistance Programme

§  30 days holiday per annum pro rata plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year.

§  Free, freshly prepared lunch at the College on your working days.

Working Conditions

Located at Easneye, Ware, Hertfordshire, UK.

Hours of work: This role will be part time (30 hours per week) Monday to Friday with some evenings and weekends required. Working hours at college are 8.40am - 5.10pm. However, a degree of flexibility is required in case of emergencies and to fit in with the arrival of guests and new students.

Holiday: 30 days per annum (pro rata) plus 6 of the 8 bank holidays when they fall on a normal working day.

 

Other information

Due to the nature of the role, it is a genuine occupational requirement that the post holder is a committed Christian and fully supports the objectives of the college.

All Nations Christian College is committed to safeguarding adults at risk, and children from abuse and neglect. We expect all staff who work with us to share this commitment and staff will be required to be checked with the Disclosure & Barring Service (DBS).

Applicants must have the right to work in the UK.

We have an exciting opportunity for a Triage & Interventions Officer to join the team in North Wales working 30 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

About the role:

This role is based in St Asaph North Wales

As a Victim Help Officer you will be:

You will be working in liaison with North Wales Police and other relevant agencies, and involves shift working on a rota basis between 8am-8pm Monday to Friday and 9am - 5pm on a Saturday. Ensuring the provision of individual assessment of impact and risk, within the framework of VS's Service Model.

Support will include providing resources, interventions, and information to all service users. In order to:

• support those affected by crime in understanding and asserting their rights and entitlements
• in understanding their journey through the criminal justice and legal systems including the Victims Code of Practice
• facilitating access additional services
• establish healthy coping mechanisms
• provide practical support and information

To provide high quality support to all victims and witnesses of crime, leading on completing initial impact and risk assessments that are comprehensive and holistic. Providing immediate and short term intervention via telephone to anyone impacted by crime.

Please see attached Job Description and Person Specification for further details.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Community Support Worker - Safe Space Café

 

Job Title: Community Support Worker (Safe Space Café)

Salary: £25,642.50 per annum (pro-rata to £15,385.50 for 22.5 hours per week)

Hours: 22.5 hours per week across 3 days (flexible working may be required)
 

Contract Term: permanent

Location: Open House, E3 4DA, Tower Hamlets

Closing Date:  Monday 9December 2024
Interview Date: Friday 13 December 2024

About Us
Mind in Tower Hamlets, Newham, and Redbridge is a local charity affiliated with National Mind. We are committed to supporting individuals with mental health challenges through inclusive and accessible services, creating opportunities for connection, recovery, and resilience.

 

About the Role
Our Safe Space Café provides a welcoming environment where individuals can access mental health support, affordable meals, and social opportunities. As a Community Support Worker, you will play a vital role in fostering a safe, inclusive space where clients can connect with services, build skills, and find support.

 

Key Responsibilities

• Prepare and serve refreshments while ensuring compliance with food safety standards.
• Deliver and continue to develop the Mindful Barista training programme, engaging, and developing our volunteer on this initiative
• Provide a warm, engaging atmosphere for clients to feel valued and supported.
• Signpost individuals to local services, activities, and resources tailored to their needs.
• Supervise and support volunteers and trainees, helping them develop employment skills.
• Collaborate with service teams to ensure smooth and effective café operations.

 

What We are Looking For

• Strong interpersonal and customer service skills with the ability to foster meaningful connections.
• Knowledge of mental health challenges and a commitment to promoting wellbeing.
• Experience supporting diverse communities and supervising volunteers or trainees.

If you are passionate about supporting individuals through inclusive mental health services and want to make a difference in your community, we encourage you to apply.

If you have any questions about the role, please contact Bernadette Keane on the email address below.

Submit your CV and cover letter by 9 December 2024  to Bernadette Keane

Carers UK is looking for an Account Executive to support the Income Generation and Communication team in delivering activities to maintain and grow significant income from Carers UK’s products and services, namely the Employers for Carers forum.  

This is a pivotal time for working carers as the Carer’s Leave Act becomes law, making it a statutory requirement for all employers to support unpaid carers by providing five days unpaid carers leave. We believe we have the platform to bring about change, as well as provide carers with the support they need.

About us

Carers UK’s vision is to create a society that recognises, values and supports carers. As the leading national charity for unpaid carers, we exist to make life better for carers, however caring affects them. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.

Despite being a relatively small charity, we regularly punch above our weight. We have influenced almost every piece of legislation concerning carers over the past 60 years: from the first ever 1967 legal right for carers to the 2024 Carer’s Leave Act, whereby employers must provide five days unpaid leave to employees. Our Employers for Carers forum was hugely influential in the passing of the Act.

We now have an exciting opportunity for an Account Executive to join our team and build on this recent success. This is a pivotal time for working carers as the Carer’s Leave Act has become law, after years of campaigning by Carers UK. This means it is now a statutory requirement for all employers to support unpaid carers by giving five days unpaid carers leave. However, we realise that there are still many barriers facing working carers, so we are already campaigning for a further change in the law for this to become a week of paid leave.

About the role

Our best practice employer forum, Employers for Carers (EfC), works as a department of Carers UK and helps businesses create carer-friendly workplaces. With the change in employment law, now is an exciting time for our forum to grow in size and influence, ultimately helping millions more carers.

We are seeking a new business Account Executive to help grow the membership of Employers for Carers at this exciting time. While this role sits within the Income Generation and Communication directorate, it is not a fundraising role but focuses on selling our Employers for Carers product as earned income. As such, the successful candidate will meet with leading organisations to improve their workplace practices, engaging with HR and D&I teams.

Find out more about Employers for Carers on our website

• Organisations we support
• What our members benefit from
• Why supporting carers makes business sense.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is 5pm, Friday 29 November 2024

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.

Location: London - Hybrid (2 days office attendance)
Contract: Full Time, Permanent
Salary: Circa £40,000 PA + Benefits.

The Role:
As our Supporter Engagement Manager, you will work to ensure that SPANA provides its supporters and external stakeholders with the best-possible experience of the charity. While line-managing the Supporter Engagement team, your work will range from ensuring SPANA donations and post are compliantly processed, to
co-ordinating responses to enquiries, comments and complaints via post, phone and online. You will also manage the development and delivery of SPANA’s community fundraising programme.

This role will suit a dynamic, agile individual who recognises the importance of customer care and has the ambition to build SPANA’s position as a centre of excellence in supporter engagement.

Supporter Engagement

- Ensure all donations and enquiries are acknowledged appropriately, professionally and within agreed timeframes/our service level agreement, in order to maximise supporter and stakeholder satisfaction.
- Manage the operation of SPANA’s PO Box and London mailing points, ensuring all post is compliantly processed, recorded and scanned.
- Manage the SPANA FAQs, standard enquiry responses and thank you letters to be used by the team.
- Personally handle complaints and any sensitive matters, working with the Head of Supporter Engagement and Database, and the Director of Global Fundraising, Marketing and Communications, as necessary.
- Create and maintain Supporter Engagement process documents and training guides.
- Ensure all Supporter Engagement team interactions with stakeholders are captured on Raiser’s Edge.
- Ensure all donors, supporters and stakeholders have the best-possible experience in every interaction with SPANA.

Community fundraising

- Manage the development and delivery of SPANA’s community fundraising programme, including our current products World Tea Party and Big Knit.
- Ensure the charity meets or exceeds its annual community fundraising income target, whilst managing relevant expenditure.
- Manage the development of community fundraising marketing materials, working with external suppliers and internal stakeholders as necessary.

Management

- Manage the Supporter Engagement team, motivating and developing team members to deliver on objectives and targets.
- Report regularly on the performance of the Supporter Engagement team, compiling key performance figures (e.g. complaints log).
- Manage the workflow of the Supporter Engagement team, ensuring all daily tasks are covered at all times and all team members have a manageable workload.
- Establish good working relationships with our external suppliers, data handlers and agencies, and resolve queries and complaints involving them as necessary.

It should be noted that this job specification and remit may develop over time. The postholder should be happy to adapt and take on new and different tasks within the scope of the role.

Knowledge, Training & Qualifications:

- Knowledge of supporter engagement and customer care policies, process, procedures and programmes.
- Knowledge of community fundraising and supporter events.
- Knowledge of charity fundraising regulations, GDPR and data practices.
- Knowledge of the requirements and expectations of working in the charity sector.
- Knowledge of the animal welfare charity sector (desirable).

Experience

- Experience of working in a supporter engagement role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders.
- Experience of establishing and development processes and procedures that optimise performance

Skills and Attributes

- Ability to diffuse situations with patience and diplomacy, to be a problem solver and to show sensitivity when required – e.g. when dealing with the bereaved in relation to in-memory gifts.
- Excellent computer skills, including ability to use Microsoft Office 365 suite, including strong Excel and Word skills.
- Database skills, preferably of Raiser’s Edge.
- French speaking (desirable).

For the Full Details and Attributes, please download the full job pack attached to this role.

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