Customer services manager jobs

Civic Centre, St Peter's Street, St Albans, Hertfordshire, AL1 3JE
£63,256 - £68,244 inclusive annual salary plus essential car user allowance up to 19.7 percent employer pension contribution.
Permanent full-time (37 hours per week)
Flexible working options (including hybrid)
30.5 days basic annual leave (increasing with service) bank holidays.
Built Environment

About the role

Our client is seeking a dynamic and experienced Strategic Property and Asset Manager to lead the Council's property function. This role encompasses strategic planning, development, and management of the Council's non-housing property portfolios (operational, leisure & heritage, community and commercial assets). This will include ensuring the optimal use and management of the Council's estate, maximising financial and social returns while aligning with corporate and political priorities.

There will be a particular focus on the Council's strategic asset management plan and the role also has oversight of the Council’s commercial landlord function. The role is key to the effective delivery of professional advisory, valuation, and transactional services across the Council’s portfolios.

This is an exciting senior role which belongs to the job family of ‘Service Manager’ as such the role holder will be a member of the Council’s Wider Leadership Team (WLT).

About you

It is essential that you are a member of the Royal Institution of Chartered Surveyors. They expect that you will bring a proven record of accomplishment from within the property sector. The ideal candidate will have extensive experience of operating as a service manager in a complex organisation, with a strong understanding of property and asset management principles, ideally in a local government setting. Knowledge and understanding of property valuations is essential.

You will possess excellent people skills allied with the proven ability to listen, explain, negotiate and influence. You will be an enthusiastic, skilled subject matter expert with excellent presentation and report writing skills.

You’ll need analytical and communication skills, political acumen, and the confidence to engage with stakeholders at all levels. The ability to effectively operate in a political environment with substantial practical and procedural knowledge of public sector practice is key.

The Council’s property function is small team with a large remit, the post holder must therefore be willing and able to get stuck in and deliver their own broad case load of transactions. At the same time, as the most senior surveyor at the Council, the post holder must be comfortable operating at a strategic level, setting the direction for the wider team as well as being an experienced and competent manager of other managers.

A forward-thinker with a strong customer focus, you’ll drive forward digital improvements while fostering innovation and performance improvement. Above all, you’ll embody the Council’s values and behaviours and deliver the best outcomes for our residents.

You will be required to attend evening meetings and evening and weekend working as needed from time to time. There is a requirement for you to also be available as part of the Council’s emergency planning arrangements, which requires you to be a first aider and fire warden, and you must have the ability to travel around the Borough.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and award winning market and thriving villages. Their centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a competitive salary you will have access to:

• 30.5 days basic annual leave (increasing with service) bank holidays.
• Please note: annual leave will be pro-rated for anyone who does not have a standard full- time pattern of 37 hours over 5 days, e.g. part-timers.
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

This post is subject to a Basic Disclosure Check.

To apply

Please select the apply button on the vacancy and follow the steps below:

Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria they use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

The application process is likely to involve a technical assessment between the shortlisting and interview stages, candidates rejected following the technical assessment will not be taken forward for interview.

Closing date for applications: Sunday 4th May 2025
Interviews are scheduled for w/c: Monday 19th May 2025

NOTE: Interviews are conducted throughout the application process. They reserve the right to close the vacancy at an earlier date and they strongly encourage you to submit your application as soon as possible.

You may also have experience in the following: Property Manager, Property Management, Project Management, Property Services, Manager, Housing, Housing Management, Strategic Management , Asset Management, Chartered Surveyor, RICS, Property Valuer, etc.

REF-221117

Vacancy type: Permanent, full time

Location: Burgess Hill Store

Salary: £21,213, per annum + benefits

Hours per week: 35h

Closing date: 30th April. We are reviewing applications as they come in so early applications are encouraged.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As a Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock and store presentation.

You will be responsible for:   

Lead store operations bringing energy and vision to create a memorable shopping experience.

Utilize your eye for design and style, to curate your donated product through great visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall.

Keep up to date with the latest fashion trends and local market demands, identifying opportunities for growth.

Managing staff and volunteers where you'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers and staff members to ensure the effective operation of the store.

Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.

Ensuring sales targets are met and direct costs are kept within managed budgets.

Ensuring all financial reporting and management, cash handling, daily banking and security procedures are followed.

Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.

Key Criteria: 

Solid retail experience, preferably in fashion/clothing.

Experience in managing a team. Managing volunteers would be an advantage.

Comprehensive understanding of retailing and merchandising display.

Experience of cash handling and financial management procedures (including completion of sales records).

Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion.

Good organisational skills and the ability to prioritise workload, balancing competing demands.

Understanding of health and safety procedures in a retail environment.

Please see the full job description here.  

For more information or an informal chat please contact Noel Fawcett by email at [email protected]@org.uk

Application Process 

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

Benefits you'll love: 

35 hour working week

25 days annual leave (exclusive of Bank Holidays) 

Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) 

Loan schemes for bikes; computers and season tickets 

Continuous professional development opportunities

Industry-leading training programmes 

Wellbeing and Employee Assistance Programmes 

Enhanced bereavement, family friendly and sickness benefits 

Access to Blue Light Card membership 

Subsidised Eye Care 

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity. 

We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [email protected]

Join the team at St Hilda’s East – a community charity with 135 years of history and impact in Tower Hamlets. 

St Hilda’s East is a vibrant, inclusive charity with a mission to combat deprivation and social exclusion in East London. We bring together people of all ages and backgrounds at our welcoming community centre in Shoreditch and at our Elders Day Centre in Shadwell. Our work includes early years support, youth programmes, mental health and wellbeing activities, advice services, and community engagement for older people. 

Finance Assistant (Part-Time) 
 
Location: Shoreditch, East London 
Salary: £27,008 (pro rata to £16,205 for 22.5 hours per week) 
Contract: Permanent, part-time 

Reporting to the Head of Operations, the Finance Assistant will play a vital role in the day-to-day financial administration of the charity. You will manage transactions using QuickBooks, process invoices and payments, assist with payroll, support the preparation for audit, and maintain accurate financial records. You'll also help us improve our financial systems as we continue to grow and adapt. 

This role also includes occasional receptionist cover, so we’re looking for someone friendly, reliable and adaptable. 

This job is for you. if you: 

• Have previous experience with financial administration in a small organisation 

• Are comfortable using bookkeeping software e.g. QuickBooks 

• Have excellent attention to detail and strong numerical skills 

• Can handle confidential information with discretion 

• Enjoys working both independently and as part of a team 

• Are aligned with our values and passionate about community work 

Please apply by submitting your CV and a cover letter. The cover letter should be no more than two pages long and should explain point by point how you meet each of the Essential Criteria on the Person Specification. Don’t forget to provide examples to evidence your experience and abilities. 

Interviews will be held in the week commencing 19th May 2025 

Benefits include flexible working arrangements including the option to split your time approximately half-and-half between the office and home, 25 days annual leave, and access to an Employee Assistance Programme. 

St Hilda’s is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community. 

JOB TITLE: Facility Coordinator

SALARY: £30,000 - £33,351

LOCATION: LSE Students’ Union 

WORKING HOURS: 37 hours per week

CONTRACT TYPE: Full Time

JOB SUMMARY: Join LSE Students' Union as a Facility Coordinator and play a key role in ensuring the safe, efficient, and effective operation of LSESU Sport, Fitness, and Performance facilities. You will lead the daily operations, manage a broad booking system, and provide exceptional customer service to students and external clients. If you’re passionate about creating a positive user experience and improving facilities, we want to hear from you!

Who are we?

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfil potential; we help make it happen. Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE). Like other Students' Unions, it also funds and facilitates student activities on campus, including 200+ societies, 40+ sports clubs through the Athletics Union (AU), the Media Group and Raising and Giving (RAG) charitable fundraising initiatives.

What's the Job?

LSESU is looking for a proactive and driven Facility Coordinator to oversee the daily supervision and operation of our sports facilities. You’ll be responsible for ensuring the smooth running of the spaces, from health and safety compliance to customer service excellence. You’ll also manage internal and external bookings, including LSE Sports Clubs, and coordinate weekly sports events such as BUCS, Club and Society events and private hires from external companies. 
 

In this role, you’ll work closely with the Ops and Facility Manager to deliver the strategic vision for our facilities, focusing on enhancing the user experience. You will oversee training procedures, incident reporting, and various administrative tasks, including financial reporting and facility usage tracking. 
 

You’ll collaborate closely with both staff and students, playing an active part in day-to-day operations and strategic development of the sports facilities. Your work will have a direct impact on the student experience at LSE, ensuring the seamless running of the facilities and successful execution of sporting events, whilst also managing bookings and supporting continuous improvements and innovations.

Who are we looking for?

We’re looking for a highly organised and customer-focused individual who is passionate about creating a positive and inclusive experience for all users of our facilities. You should have excellent communication skills and be confident in leading a team of student staff, ensuring their development and performance. 

A strong passion for customer service and delivering high-quality services are essential. Experience in facility management or sports event coordination is ideal. 

We are looking for someone who thrives in a fast-paced environment, with the ability to solve problems efficiently, a strong work ethic, and work collaboratively with a diverse team.

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces. Plus…

Benefits and Perks

25 days of holiday per year (pro rata)

Additional closure periods at Christmas and Easter

Free LSE Students’ Union gym membership (including advice from dedicated professionals)

Cycle to Work scheme enabling significant savings on bicycle purchase

Access to LSE staff training courses

Ability to purchase TOTUM (NUS) card, which provides a wide range of discounts

Flexibility for work-life balance

Interest-free travel loan

How do we recruit?

We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents:
 
 Part 1: CV – Outlining your skills and experience to date.

 Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this. 

Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting. 

Application forms are formatted to ensure the equality monitoring data is removed before they are reviewed by the shortlisting panel. This process ensures that shortlisting is conducted fairly and consistently, giving all applicants an equal opportunity to demonstrate their abilities.

 
For further about the role, please see the attached full job description and person specification.

Want to apply?

To apply for this role, please complete an online application.

Scroll to the bottom of this page and click the apply button.
 

In the meantime, if you would like to have an informal chat about this role, please contact:

Job Application Timeline

Closing date: 11th May at 23:59pm

*Please note that we may close applications early if we receive a sufficient number.

Intended interview dates: 23rd May

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.

We are recruiting for a Senior Administrative Assistant to join our team to support the delivery of projects, products and services.

The Chartered Institute for Archaeologists (CIfA) is the professional home for archaeologists in the UK and overseas. We set high standards and benchmark good practice in archaeology to inspire trust in, and respect for, the profession of archaeology. As well as providing training and networks for over 4000 members, we develop and deliver regulated qualifications, accredit undergraduate degree programmes in archaeology and undertake a range of funded projects aimed at supporting the archaeology sector.

We are a fully remote organisation with home-based staff located across the UK. We work collaboratively online using MS Teams, with regular one-to-one, team and project meetings. 

We are looking for a focussed and self-motivated individual to provide administrative support across the professional skills and standards areas of our work. You will have excellent organisational and administrative skills, good attention to detail and be confident communicating with stakeholders in a customer facing role. You will be familiar with a range of IT systems, particularly Office365 and be confident using databases and spreadsheets.

Key tasks include

· providing efficient and effective support for meetings

· liaising with stakeholders including learners, training providers and employers

· data collection and reporting

· keeping accurate records in line with GDPR requirements

· updating documents and webpages

· liaising with finance colleagues to ensure timely invoicing and grant payment claims

Salary and benefits

· CIfA scale 7-9 (£25,573 - £27,471) plus 6% pension contribution

• 27 days annual leave, 3 additional company holiday days between Christmas and New Year plus bank holidays (pro rata for part-time positions)
• Flexible working arrangements
• Group life scheme 

CIfA’s policy on equal opportunities
CIfA is committed to implementing a policy of equal opportunities in archaeology. In line with our equal opportunities policy, we want to ensure that no job applicant receives less favourable treatment or access to opportunities for training and development on any grounds not relevant to employment practice.

CIfA would like to actively encourage qualified individuals to apply for this position, regardless of background or personal disability. If you require any reasonable adjustments during our recruitment processes, including assistance with reading this page or associated documents, please contact us.

Closing date for applications is 5pm, Monday 5 May. Interviews are expected to take place Between 21 and 23 of May. Please indicate in your cover letter any dates of unavailability. 

The Football Foundation are partnering exclusively with Robertson Bell in their search for a permanent Financial Planning & Analysis Manager. The Football Foundation are the Premier League, The FA and the Governments charity that helps communities improve their local football and sport facilities through grants.

This newly created Financial Planning & Analysis Manager will be responsible for providing key insights to support strategic decision-making, ensuring financial performance aligns with business objectives, and embedding a culture of finance business partnering across the Football Foundation (the charity) and the Premier League Stadium Fund (PLSF). Additionally, the role will oversee strategic financial planning, forecasting, and analysis activities across the organisation.

The role:

• Lead and consolidate business partnering in the organisation, ensuring close collaboration with management group, department heads, and other key stakeholders to gather insights and ensure alignment on KPI’s and objectives.
• Lead the preparation and execution of the Foundation’s long-term strategic financial plans and annual budgeting processes in an effective and timely manner.
• Responsible for monitoring and providing the relevant financial information form the various funding agreements with partners.
• Accountable for overseeing the production of the monthly ’performance packs’ and associated information – highlighting key trends, issues, and opportunities as appropriate.
• Foster collaboration across departments to streamline data gathering, analysis, and planning processes.
• Continually look for ways to simplify and standardise the management accounting and budgeting processes, automating as much as possible and avoiding the need to produce “off system” analyses.
• Provide supportive line management and guidance to the Business Partner, ensuring their ongoing development, performance, and alignment with departmental goals. This includes holding regular one-to-one meetings, offering clear guidance, open and constructive feedback, and upholding the Foundation’s Personal Development Review process. 

The organisation:

Since 2000, The Football Foundation has been privileged to make a truly transformative difference to grassroots sport across the country. As a result of funding partners investment, every day they see the incredible impact of the game on physical fitness, mental wellbeing, bringing communities together and the local economy. With the investment from their funding partners the Premier League, The FA and the Government, they are making a big impact. They're helping to transform communities and the lives of individuals through delivering outstanding grassroots sport facilities.

Essential criteria:

• Professional accountancy qualification (e.g. ACA, ACCA, CIMA) or at finalist stage.
  • Expertise in financial modelling, forecasting and analysis with confidence in managing large datasets and deriving actionable insights.
  • Strong presentation skills, with the ability to translate complex financial data into clear, accessible formats tailored to varied audiences.
  • Experienced in developing financial policies, guiding users with clear and practical processes to enhance financial governance.
  • Proven capability in finance business partnering, with knowledge of embedding its principles across an organisation to align financial insights with strategic goals.
  • Excellent analytical and problem-solving skills, with the ability to identify issues and resolve technical issues independently, ensuring efficient outcomes.
  • Strong proficiency in extracting and analysing complex financial data, uncovering trends and correlations to support informed decision-making.
  • Strong organisational abilities, adept at managing competing priorities within a broad remit, and responding flexibly to changing requirements to ensure seamless operations.

The position will be based at The Football Foundation’s head office at Wembley Stadium and requires 2 visits per week to the office, dependent on business need, in addition to attending two-day all team meet ups each quarter. The closing date for applications is 5^th May with first stage interviews taking place on the 15^th May.

Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!

About the Job
It is an important time at Sophie Hayes Foundation. Our strategy ‘Sustainable Freedom from Modern Slavery’ has launched and the charity is in a period of exciting transformation. This role is essential for the delivery of the strategy and ensuring that survivors of modern slavery, human trafficking, and exploitation have access to the support and opportunities they need to achieve their aspirations, independence, and a positive future – with soaring numbers of referrals to the NRM and thousands more victims living in fear of a hostile environment, this has never been more important than now.

But we cannot do this work without funds. Alongside a small, friendly, and dedicated team, you will coordinate and deliver a range of fundraising activities.

About You

This role would suit someone looking for meaningful, creative, and varied work, in an enthusiastic and motivated team.

You may have started to build a career in charity fundraising, corporate business development, or related areas.

You may have gained some experience across multiple different types of fundraising and development such as grant applications; donor relationships; community events; or institutional bidding.

You may enjoy networking and relationship building; designing creative projects, bids, activities, and events; and also, be comfortable with data management via a CRM.

We would love a team member who is efficient, reliable, creative, enthusiastic and ready to get stuck in helping across our range of fundraising activities.

We welcome applications from individuals with a range of skills and experience drawn from their professional and personal lives. We are happy to discuss adaptations to the role and the recruitment process.

If you find this role exciting and feel you have some, but not all the skills needed, please do reach out for a conversation.

What You’ll Do

• Trusts & grants: Work with the Development & Communications Manager to write and submit compelling funding applications to trusts, foundations and grant-making bodies to secure new and repeat funding.

• Scout for, build and maintain relationships with existing and new funders, donors, and partners, ensuring ongoing engagement and support.

• Events: Plan, organise and manage fundraising events, including overseeing event logistics, participant engagement and post-event follow up.

• Work with the Development & Communications team to generate new, innovative fundraising concepts and bring them to fruition.

• Manage the database of funders and donors and ensure contact is up to date.

• Support with monitoring and evaluation, including reports to funders

• Work closely with the communications team to ensure coordinate donor and external communications, and to contribute to our social media presence

• Identify roles and responsibilities that could be delegated to volunteers to maximise their support, supervising those assigned to you.

• Represent the Sophie Hayes Foundation with colleagues at meetings and events with external stakeholders. This may include deputising for more senior colleagues on occasion.

• Ensure the highest standards of safeguarding across all activities.

• Other duties which may arise under the implementation of the new strategy, as directed by the Development & Communications Manager.

ID: 1439 - Senior Social Media Executive

Service: Digital Marketing

Salary: £32,311 FTE per annum + £480 home working allowance

Location: Homebased

Hours: Full time 37 hours per week. We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Relate at Family Action & the Role’s Impact:
Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.

This is an exciting opportunity to join our organisation and help shape the future of Relate’s social media presence as part of Family Action. You will oversee Relate’s paid and organic social media activity, build brand awareness and drive sales of services and toolkits, whilst also supporting wider Relate at Family Action work aligning both brands.

Main Responsibilities (for details check the job description and person specification):
• Manage Relate’s social media channels, including Facebook, Instagram and LinkedIn, and the planning, creation and scheduling of organic content
• Work with the Social Media Manager and Head of Digital Marketing to develop a paid social media strategy and sales funnel to support B2C opportunities and the purchase of Relate’s services and toolkits by individuals and organisations.
• Create and manage paid social ad campaigns at each stage of the purchase funnel ie. awareness, interest, conversion.
• Support other social media channels linked to Relate at Family Action, such as those managed by our charity shop retail teams.

Main Requirements (for details check the job description and person specification):
• Experience of effectively managing social media channels.
• Experience of delivering successful paid social media ad campaigns from end to end.
• Excellent copywriting skills and the ability to write powerfully and succinctly for different audiences and objectives.
• Experience of driving sales of products and services through social media marketing.

Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Please apply via our website - Click the “Apply Now” link and fill out our digital application form
• Closing Date: Sunday 11th May at 23:59

Interviews are scheduled to take place virtually, week commencing 19th May 2025.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

We are Zarach, the children’s bed charity, and we’re on a mission to end child bed poverty, giving children the opportunity to engage at school and break the cycle of poverty. 

In our nearly seven years as a registered charity, we’ve captured the hearts and attention of many individuals, community groups, businesses and funders who want to support us on our mission. We’ve also been given an incredible media platform from which we have raised awareness of child bed poverty at local, regional and national levels. This support and awareness has seen us deliver over 12,000 bed bundles to children to date.

Our cause and story have captured the nation’s attention, and we have been provided with an incredible national platform that has seen us appear on local and national TV, on the radio, and in the national press. This has included appearances on BBC Breakfast, ITV News, Channel 4 News, Radio 5 Live, BBC Look North, and The Independent newspaper supported our Christmas 2023 appeal, culminating in Zarach being the front-page story on Christmas Day. 

In our short history, we have received continual funding support from a range of charitable trusts & foundations, businesses, and individuals, providing a great overall income and resources mix. 

With an estimated 4.5 million children in the UK living in poverty – including 1 million experiencing destitution and around 900,000 living in bed poverty – we have an aspiration to reach more children, in more areas of high need across the country. 

We are now looking to appoint, for the first time, a dedicated Fundraising Events Manager to work within our small and dynamic Fundraising & Supporter Engagement team. You will help us unlock the financial and awareness-raising potential that a programme of events can deliver as we seek to lift more children out of bed poverty across more parts of the country.

As our ideal candidate, you will need to be within commuting distance to our Leeds warehouse, meaning you can travel regularly to meet with the team. 

You will be someone who has proven experience in fundraising event management and/or the delivery of successful corporate events, from concept to execution. 

Alongside your fundraising-related skills and experience, we’ll be looking to see that you have a genuine care for our mission and, as such, are self-motivated to do a great job and be a values-led member of our team.

Ideally, you’ll have experience of working within a charity or not-for-profit organisation, due to some of the specialities that come with this. But charity experience is not essential if you can demonstrate an appetite and track record for continual learning and development across your working life to date. 

To decide if you’d like to bring your skills and experience to bear in the pursuit of our mission, please have a look at the job description, our website, and the coverage of us across social media.

View the full job description and person specification attached.

Applications close at 23:59 on Monday 5th May.

TEP was founded by the Directors of ImpactEd Group and is incubated by the Group, receiving operational and governance support from Group Services. ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable.

The Engagement Platform (TEP)

Our Vision: An education system where school engagement is consistently understood and acted on to improve pupil outcomes, employee culture and community relations.

Our Mission: The Engagement Platform exists to support schools and Trusts to easily, robustly and systematically understand and improve the engagement of pupils and students, parents and carers, employees and community stakeholders.

TEP exists to support schools and trusts to easily, robustly and systematically understand and improve school engagement. As a platform, TEP captures and reports on engagement across various dimensions and stakeholder groups: pupils and students, parents and carers, employees and community stakeholders. TEP helps schools to understand and act on this data. The platform's ability to track changes over time enables schools to measure the impact of their interventions, ensuring that their engagement strategies are effective and adjusted as needed. This action-oriented approach ensures that school engagement is not simply a metric or backward-looking accountability tool, it is core to school improvement.

Alongside providing detailed school and Multi-Academy Trust level insights, we are building the national evidence base around school engagement as a lead indicator. Our research unit provides national insights and research publications to support school level insight and build better sector understanding of school employee engagement. We engage with the TEP school community to provide research insights, case studies and best practice examples to support their practice.

The role

In an exciting note role within TEP, we are recruiting our first Marketing Manager. The successful candidate will have an excellent track record of designing and managing marketing and communications campaigns with impact.

Working closely with TEP Directors and ImpactEd Group Directors you will develop, implement and manage the communications and marketing activity for TEP as we build awareness and uptake of The Engagement Platform across the country and internationally. 

You will plan campaigns, shape messaging and lead on execution of comms and digital marketing activity. With a wealth of data and insight to draw upon, we are excited to invest in our marketing function to take the benefits of TEP to the market.

About you

We are looking for someone who is passionate about education and our mission. We believe this is a role with significant growth and development opportunity and we welcome applications from people who are excited by the chance to shape, develop and grow the communications and marketing function at TEP.  We hope that applicants will bring:

Experience 

• Demonstrable experience in communications and/or marketing, developed over a minimum of three years

• Evidence of achieving targets and outcomes through communications and marketing activity

• Experience of managing and tracking digital marketing ads and campaigns

• (Preferred) experience of working in SAAS product marketing

Knowledge 

• (Preferred) Understanding of UK education sector and sector media

Skills 

• Communication: Ability to listen attentively, and to write and speak clearly, confidently and convincingly.

• Self-motivated, entrepreneurial and solutions-focused; we are a nimble, growing organisation so we have to thinking on our feet and adapt to change.

• Clear passion and interest for improving school engagement and supporting school leaders across the UK.

At The King’s Trust, we’re on a mission to help young people thrive—and technology plays a vital role in making that happen. We’re looking for a IT Service Owner- (Fundraising) to lead the way in ensuring our fundraising systems and technology are optimised, effective, and aligned with our long-term strategy.

In this role, you’ll own the end-to-end delivery of fundraising technology solutions, collaborating with stakeholders to shape and implement a service that supports our fundraising teams, enhances supporter engagement, and drives revenue growth.

What You’ll Do:

 Lead the strategy, development, and optimisation of fundraising technology

• Work with stakeholders to ensure our systems support fundraising excellence
• Ensure our fundraising tech is scalable, secure, and future-proof
• Identify and mitigate risks while ensuring best-in-class data governance
• Keep on top of emerging fundraising technologies and digital trends
• Align fundraising technology with Finance, Delivery and People systems and overall Enterprise Architecture 

What You’ll Bring:

�� Strong leadership and stakeholder management skills
�� Technical knowledge of fundraising systems and CRM platforms
�� Ability to translate complex tech into simple, effective solutions
�� Experience delivering successful technology projects in fundraising or NFPs
�� A passion for leveraging technology to maximise fundraising impact

 This is a fantastic opportunity to shape the future of fundraising technology at The King’s Trust, making a tangible difference in young people’s lives

21 hours, with additional hours required to cover holidays.

Part time 21 hours per week [over 7 days to include Sundays]

£24,700 FTE - £14,018.92 pro rata

Location - Great Baddow

We offer many enhanced benefits including; 28 days holiday a year - plus Bank Holidays and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website.

We are looking for an Assistant Shop Manager to work alongside the Shop Manager in our Great Baddow. Are you self-motivated with strong interpersonal skills and thrive on challenges and opportunities that come with assisting in the running of a shop? Can you assist the Shop Manager in driving sales and profits and able to work closely with staff and Volunteers to ensure we deliver the best level of customer service.

We are looking for someone who loves working with people and has the ability to lead in the absence of the Shop Manager, inspire and empower people around them. We are looking for someone who is friendly and positive in their approach and can instill an energy to those around them. Have you got a creative ability that you can bring to the role?

You will make a real difference to young people in England by helping to raise vital funds needed to support our frontline work.

It is important that you have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

If you have what it takes to work hard but have some fun along the way, and support your Shop Manager to be the best, then this is the place for you!

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children's Society is committed to Safer Recruitment and as such a range of pre-employment checks will be conducted in line with recommendations made by the Bichard Enquiry, and current best practice. To include a basic DBS check, these will be required before employment can commence.

This vacancy closes at midnight on Friday 9th May 2025. If, after 14 days, we have received enough applications we reserve the right to close the vacancy from Friday 25th April onwards.

Interviews will be held on a date to be confirmed.

IN2

Business Development Manager

Do you want to be part of a passionate team and help support a lifesaving cause? If so then read on for more details as to how you can work for our Charity!

This exciting new role within the Fundraising team will lead on generating funds by developing and promoting new income streams.

There is no typical week as a Business Development Manager and the role requires a proactive approach. The post holder will identify and deliver profitable business development activity for the following areas: (i) sales related to MAAC training provider - securing group/individual bookings for our training and education courses; (ii) the sale of room hire at our Airbase and Charity Headquarters and (iii) support with other ad hoc income generation projects. .

Working in collaboration with the Chief Operating Officer, Group Events Lead, and Head of Education and Training, the Business Development Manager will develop and execute a plan to promote and grow these revenue streams, building strong relationships with businesses, community groups, and educational institutions.

#Business_Development_Manager #Business_Development #Income_Generation #Business_Development_Strategy #Fundraising #Fundraising_Management #Fundraising_Strategy 

Are you a proactive and creative Marketeer with significant, demonstrable experience of drafting and delivering effective consumer marketing strategies for a visitor attraction or a high-profile organisation?

The Royal Hospital Chelsea, home of the iconic Chelsea Pensioners since 1692, is seeking a Marketing Manager to help raise public awareness and support for the organisation, including increasing footfall to our year-round site tours and events programme, to help meet its core objectives. 

The successful candidate will have a strategic mindset and proven experience of managing impactful multi-channel campaigns for a respected national institution, ideally in the cultural, charity, military or public sectors. You'll be responsible for marketing a wide range of projects including the recently opened Soane Stable Yard, which is open to the public 7 days a week, working with our partners to promote the Chelsea Heritage Quarter, and further afield with the launch of our Veterans' Outreach programme. 

We're looking for:

We are looking for a proactive and creative marketing professional with at least five years’ experience marketing key initiatives for a recognised public institution or national brand. You’ll be hands-on, and equally comfortable planning campaigns and creating content yourself, with an excellent editorial eye across our different channels and a strong understanding of what drives public engagement.

You must be:

• A proactive strategist and executor, who is experienced in marketing a wide range of projects including ideally events to the public.
• Skilled in creating compelling marketing content across our owned channels.
• Experience of delivering effective advertising campaigns including liaising with suppliers, designers, photographers etc.
• An experienced marketeer - and experience of working in a cultural, charity, military or public organisation would be particularly desirable.

How to apply: Please submit your CV and a covering letter (no more than 500 words) outlining your most relevant experience for this role and setting out why you think you'd be the most suitable candidate.