Customer Services And Data Manager Jobs in Islington, Greater London
Westway Trust is seeking to appoint a highly skilled and forward-thinking Finance Officer (Property) to join our experienced, professional and friendly finance team to oversee the charging and collection of all property related income including rents, license fees service charges and ad-hoc recharges.
You will be a highly motivated Finance Officer with good organisational and analytical skills. You will also bring with you excellent interpersonal and customer service skills; will have good attention to detail and the ability to process data accurately and on time being a competent user of Microsoft Excel, and computerised accounting systems.
Key responsibilities of the role include but not limited to:
- Maintain tenancy and charging details in the Property Management software.
- Raise and dispatch rent demands to tenants and post entries to the ledgers.
- Credit control following up tenants with arears by email letter and phone.
- Maintain the tenant debtors listing.
- Post expenditure from Access to the service charge accounts.
- Processing tenancy at wills, subsidised rent and deferred rent journals and reconciliation.
- Reviewing Voids and recharges.
- Assist in month-end reporting.
- Assist in preparing year-end audit schedules.
- Taking ownership of year-end MUS closure and service charge statements.
- To work positively in accordance with Westway Trust’s equality and Diversity Policy.
- Provide cover for the Finance Officer and the Senior Finance Officer including raising cheques, banking, petty cash and making electronic payments posting tenants receipts onto MUS and Access.
- Recharge annual insurance costs to tenants.
- Income reconciliation between MUS and Access (I&E, Vat turnover).
- Reconcile property management balances to Access accounts including debtors and service charge balances.
- Supporting SMF on year end accounting and service charge account closure
- Running MUS reports to help property analysis and preparing analysis of property financial performance.
- Any other duties as may be reasonably required.
Experience, knowledge and skills:
- Relevant experience within a busy accounts department.
- Minimum qualification GCSE Mathematics or equivalent.
- Experience of using computerised accounting systems.
- Competent user of Excel for reporting and computing.
- Highly computer literate, with practical experience of using MS Office packages, especially MS Excel and computerised accounting systems.
- The ability to deliver the highest standards of internal customer service through your positive attitude to the role, while staying calm and focused during busy or demanding work situations
- Excellent attention to detail with accurate data entry and the ability to prepare concise and accurate reconciliations and analyses of individual income, expenditure and control accounts.
- Good organisational, administrative and analytical skills.
- Good communication skills both written and verbal.
- A proven ability to follow agreed financial procedures and controls.
- Resourceful and flexible approach, with a “can do attitude”.
- A commitment to working as part of a team.
- Punctual with effective time management.
Desirable:
- Studying or qualified AAT CAT or equivalent CCAB.
- Experience of Access Accounts.
- Experience of computerised property management accounting packages MUS Chronos.
- Experience of using electronic banking software.
- Experience of credit control and rental ledgers.
- Connection to or significant understanding of the local area and its social, cultural and political heritage would be highly desirable.
- Commitment to living out the Westway Trust values including placing the community at the centre of all we do.
- Demonstrable understanding of, commitment to, and promotion of equality of opportunities, diversity and inclusion.
Benefits of working with us:
- Great location in the heart of Portobello, North Kensington
- Investor in People (IiP) employer
- Generous holiday entitlement of 25 days per year + statutory bank holidays
- Free gym membership at health club one minute walk from the office
- Pension scheme
- Life Assurance
- Sick pay scheme
- Season ticket / bicycle loan
- Free eye test voucher
The application deadline is Sunday 17 November when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.
We exist to work together with the local community to enable North Kensington to thrive.
The client requests no contact from agencies or media sales.
We’re seeking a full time Storage Support Worker to become the latest addition to our Street Storage Team!
Street Storage is an ambitious and innovative homelessness charity - the only charity of its kind in the UK. We provide free, accessible storage for people experiencing homelessness. Therefore we are looking for someone who truly cares about people sleeping vulnerably and understands the need for what we do.
Our new Storage Support Worker will need to be a people person with experience and a passion for supporting people in their community.They will have strong admin skills & someone who pays attention to detail and be up for working in a small passionate team to help manage day-to-day referrals, appointments, drop ins and storage. They will be someone who shows compassion and can meet each individual where they are at.
Please ensure you include a cover letter, answer all screening questions, attach your CV, and emphasise your relevant experience in your application. Incomplete applications may not be considered.
We aim to (and do!) provide free, safe and accessible storage to people experiencing homelessness across the UK.
The client requests no contact from agencies or media sales.
Location: Remote
Contract type: Fixed Term, 1 Year
Salary: £60,000 per annum
Hours: 37.5 per week
Closing date: Sunday 27th October 2024 at 11:30pm
Please note, we are actively interviewing for this role and we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Are you passionate about driving HR excellence and delivering top-notch customer service? Do you have extensive HR leadership experience? Then join Shelter as an Senior Consultant - HR Specialist and join our fight for home.
About the role
In this role, you'll be at the forefront of shaping and implementing strategic and operational HR processes that enhance employee experiences and operational efficiency. You’ll work closely with the HR Leadership Team to provide expert advice on employee relations, pay and reward, case management, and more.
Your key responsibilities will include coaching and supporting HR staff and senior managers through complex employee relations cases, as well as advising on pay and reward strategies. You’ll lead process improvement initiatives to ensure our HR systems are effective, consistent, and aligned with Shelter’s policies. Additionally, you’ll play a critical role in data reporting, identifying HR trends, and making recommendations to continuously improve our service delivery.
About You
To be successful in this role, you'll need to bring significant experience and deep expertise in Employee Relations and UK Employment Law, with a proven track record in managing complex cases. You should have exceptional stakeholder management skills, as well as experience in reviewing and implementing HR policies and procedures.
With MCIPD qualifications (or equivalent experience), you’ll be able to confidently guide our HR team and managers through the employee relations cycle, pay and reward challenges, and the nuances of HR data reporting. Your strong communication skills, both verbal and written, will be essential in helping diverse groups understand and navigate HR practices and policies.
We’re looking for someone who is not only knowledgeable but also resilient, proactive, and able to thrive in a fast-paced environment. If you have experience in assessing and improving HR processes, a passion for continuous learning, and a commitment to supporting and developing your HR team, then you could be the perfect fit for this role at Shelter.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
About the team
The Strategy Enablement directorate brings together our core support functions of HR Delivery, Finance, Tech & Data, Governance, Planning and Property. Led by the Director of Strategy Enablement and four Assistant Directors.
We do not see our support functions as merely transactional, but we are both enablers and keepers of Shelter’s strategic objectives. Striving to be a centre of excellence we work with colleagues to ensure organisational objectives are clear and strategically aligned, whilst supporting with the removal of any internal obstacles that emerge on the way.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We are committed to combatting racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and supporting statement, ensuring you cover the 8 'About You' points in the job description.
Please provide specific examples and demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Director of Resources
Reed are excited to offer the opportunity to join HSF Health Plan Ltd as the Director of Resources. This pivotal role is based in our London office on the vibrant South Bank and involves comprehensive management of the Finance, HR, and Governance business functions. If you have a passion for leadership and a background in finance within the healthcare, insurance and not for profit sector, we encourage you to apply.
Day-to-Day Responsibilities
- Oversee the management of Finance, HR, and Governance business functions.
- Manage financial aspects of the company, including quarterly management accounts and annual financial statements for the UK, Republic of Ireland, and Malta.
- Ensure compliance with financial regulations and oversee internal audits.
- Lead and develop the Finance, HR, and Governance teams, promoting a culture of high performance and continuous improvement.
- Collaborate with senior management to align financial strategies with overall business goals.
- Represent the Finance Department in internal and external projects, ensuring HSF remains competitive in the health plan market.
Required Skills & Qualifications
- Proven experience as Director of Resources, Director of Finance, or a similar role.
- Fully qualified (ACCA, CIMA, ACA)
- In-depth knowledge of corporate finance, accounting principles, laws, and best practices.
- Strong leadership skills and the ability to manage multiple business functions.
- Excellent communication, interpersonal, and strategic thinking skills.
- Knowledge of HR management principles and employment legislation.
Benefits
- Competitive salary range of £100,000 - £120,000.
- Involvement in a role that directly supports community health initiatives.
- Dynamic work environment on the South Bank.
How to Apply
Please submit an up-to-date CV and a cover letter explaining your interest in this opportunity and why you believe you are suitable for the role.
Deadline for submissions: Monday, 28th October 2024, 12pm.
First interviews: Week commencing 4th November.
Second round interviews: Week commencing 11th November.
Applications and inquiries should be directed to Jay Sandhu and contact details can be found on the attached candidate application pack.
Thank you for considering a career at HSF. We look forward to your application.
Please review the candidate application pack
KCLSU is looking for a Junior Finance Assistant to work with the Finance team. The post holder will assist in delivering the finance and administrative function under external statutory bodies' financial regulations and procedures and compliance requirements, while contributing to our students' educational journey at King's College London.
Summary of the Post
- To assist in delivering the finance and administrative function under external statutory bodies' financial regulations and procedures and compliance requirements.
- To support the annual audit process with external auditors.
- To support preparing accurate, compliant, and complete management accounts, financial statements, and other information promptly.
Main Tasks
- Routine Finance Operations
- Dealing with day-to-day purchase invoices and reconciling to purchase order
- Set up payment online
- Reconcile purchase ledger accounts
- Reconcile daily income from different systems to cash banking, post daily banking into the system
- Raise sales invoices and reconcile sales ledger accounts
- Aged debtor chasing
- Assist with Bank reconciliation
- Assist with monthly management account tasks and adjustments
- Generate reports from the exchequer system
- Assist with Balance Sheet accounts reconciliation
- Routine control activities, i.e. stock check
- Other finance office tasks, i.e., cash services to trading areas/provision of change
- Answer general financial queries from staff, KCL students, and suppliers.
The successful candidate will:
- Demonstrate the ability to quickly and accurately pick up new tasks, and showcasing a string aptitude for learning new skills.
- To ensure that KCLSU internal and external stakeholders, including KCL students, receive the highest level of support, with a focus on service quality.
- Consistently deliver work of the highest quality in a timely manner demonstrating promptness, accuracy and efficiency.
- Play an integrated role within the Finance team and support the overall organizational function.
- Actively demonstrate KCLU values.
- Adhere to and promote the financial regulations of KCLSU.
- Have relevant degree in Finance or related business discipline, from an academic institution. Or, candidates actively working towards a Chartered Accountant qualification.
- Have hands-on experience with integrated accounting systems is essential, preferably Exchequer
- Have hands-on experience with every aspect of financial operations is essential
- Have previous experience in a similar role
- Know accounting concepts and relevant VAT regulations are essential.
- Understand data protection in the context of a membership organisation is desirable.
The list above is not exhaustive. For full role and candidate specific details, please review our Job Pack.
Application Process
If this sounds like you, please send a filled application form (including a supporting statement) alongside EOM form and send them to us.
You will see on our Job Pack that we are a equal opportunities employer and we live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.
Benefits of Working for KCLSU include:
- Hybrid Working Policy
- Pension Contribution
- Interest Free Season Ticket Loan & Computer Loan
- Cycle to work Scheme
- Enhanced Sick Pay
- Enhanced Maternity and Paternity Pay
- Eye Tests & single focal glasses allowance
- 25 days annual leave plus bank holidays and university closure days
- Discounts at KCLSU venues
- £30 wellbeing allowance per term
- Employee Assistance Programme
- "No meeting Friday" ethos
- Death in Service
At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavor to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.
Eligibility
To be eligible to apply for this role you must:
- Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
- Have a National Insurance number, or be in the process of applying for one
- Not be a trustee of King’s College London Students’ Union
KCLSU is an independent charitable organisation that works to further the interests of approximately 36000 students at King's College London. Join us!
The client requests no contact from agencies or media sales.
Are you driven by a passion for health equity and justice for women from diverse backgrounds? Do you want to transform lives by amplifying the voices of women who are often overlooked?
At Sister Circle, we are a local, multicultural women-led charity with over 40 years of experience in enabling women from marginalised communities to empower themselves. Our mission is to support those most at risk of poor healthcare outcomes—especially in sexual, reproductive, and mental health—by fostering trusted relationships and delivering culturally sensitive, trauma-informed care.
We are on a mission to reshape how women’s health services cater to those who are least likely to be heard. To achieve this, we’re looking for a passionate and experienced Head of Community Engagement and Communications to lead the way. This is your chance to play a pivotal role in creating the space for women, particularly refugees, asylum seekers, and migrants, to directly influence the healthcare services they need and deserve.
We are looking for someone who:
- Is an experienced community engager with a deep understanding of working with diverse, marginalised communities of women.
- Is passionate about creating safe spaces for underrepresented women to shape the services that affect them.
- Thrives on collaboration and innovation and brings strong leadership experience.
- Has a proven track record of developing strategies that bring about real, measurable change.
Why Join Sister Circle?
This is a unique opportunity to be transforming women’s healthcare in underserved communities. You will be part of a small team, working closely with our Chief Executive, senior leaders, team, volunteers and beneficiaries to create real, lasting impact. As we tackle one of the most pressing challenges in women’s health today—improving equity and justice for ethnic minority and underserved communities.
We would like you to complete and submit the following:
• CV (Max 2 pages)
• A Covering Letter letting us know why you would like to work with us and in this role, how your work and experience meet the essential and desirable requirements for this role. (Applications without a covering letter will not be considered).
Applications received after the deadline will not be considered.
You may wish to discuss this role in more detail before applying. Please contact Karen Wint (Chief Executive). Details within the application pack.
In person interviews will be held week commencing 1st November 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Animal Action Greece
Founded in 1959, we are Greece's oldest national animal welfare organisation. Our mission is to improve the lives of Greece's homeless and vulnerable animals. We care for street cats and dogs, provide vital veterinary, dental and farriery services to working and abandoned donkeys, horses and mules and rescue, treat and rehome animals affected by emergencies.
We provide financial and technical support to local animal welfare organisations, deliver our own programmes, undertake policy and advocacy work and seek to shape public opinion, attitudes and behavior.
This is a pivotal moment for a new CEO to make their mark, supporting the implementation of our new strategy and ensuring the effective implementation of new large-scale animal welfare programmes.
About the role
We are therefore looking for an ambitious and entrepreneurial Chief Executive Officer (CEO) to lead our growing charity.
The CEO is responsible for ensuring the organisation delivers its new strategy and annual operational plans and is responsible for the overall strategic direction and financial health of the organisation.
The CEO also takes the lead in representing the organisation to a range of external stakeholders, policy makers and influencers, including our valued supporters.
The CEO will be based in the UK but will provide leadership and support to individuals working remotely both in the UK and Greece, including by undertaking regular travel to Greece.
Main duties & responsibilities
1. Managing People
2. Programme design and implementation
3. Fundraising & Communications
4. Governance
5. Finance
6. Compliance
Selection Criteria
Essential
- Proven leadership in a senior management role, within the charitable sector.
- Experience of financial planning, budget management and financial reporting
- Proven track record of delivering projects within scope, time, budget and quality reporting against agreed KPIs and targets.
- Knowledge and understanding of charity fundraising, including experience with one or more of supporting or managing individual giving, proposal writing or legacy management.
- Understanding of charity regulations and compliance.
- Excellent communication, negotiation, and relationship building skills.
- Ability to lead teams and promote a positive, inclusive organisational culture.
- Strong problem-solving skills, with the ability to manage risk and complexity.
- A demonstrated personal commitment to animal welfare.
Desirable
- Experience in the animal welfare sector
- Knowledge and understanding of community-based cat and/or dog population management
- Experience of policy, advocacy and influencing.
- Experience of working internationally, leading a geographically dispersed team
Why join us?
This is a unique opportunity to lead a well-respected charity at the forefront of animal welfare in Greece. As CEO, you will have the chance to drive real change, helping to shape a future where vulnerable animals have lives worth living. In return, we offer a supportive and passionate team, a flexible working environment and the opportunity to make a lasting impact.
How to apply
To apply, please submit your CV and a cover letter via ChairtyJob, detailing how your skills and experience meet the selection criteria. The closing date for applications is 17:00 London time on Monday 28 October 2024.
Improving the lives of Greece's homeless and vulnerable animals since 1959.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
At Bipolar UK we are passionate about improving understanding of mental health and empowering people affected by bipolar to lead their best lives.
Every month we empower 1,000 people to stay well and we plan to support many more. We offer specialist information and resources through our website, host over 80 peer support groups monthly and offer a 1-1 peer support line and moderated eCommunity. We also work with research organistions and campaign to ensure bipolar voices are heard.
As Fundraising Officer, you will be playing a pivotal role in nurturing and growing our supporter-base across individual giving and events so that we can scale up our services to meet the needs of our community.
Position: Fundraising Officer (fixed term - initially 1 year)
Responsible to: Strategic Partnership Manager
Location: Flexible and remote working
Hours: 35 hours per week (full-time) - flexible working
Salary: £28,000 per annum
Annual leave and benefits:
-
25 days annual leave (not including bank holidays)
-
Flexible working
-
Company contributory pension scheme
-
Employee Assistance Programme
How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation.
Interviews will take place in the week commencing 18 November.
Closing date: 8 November 2024
What you’ll be working on:
You'll be maintaining excellent stewardship to nurture and grow our supporters across a range of income streams
You'll be acting as a first point of contact for a wide range of supporters and enquirers and maintaining excellent stewardship to nurture and grow our donorbase.
You'll be managing and improving resources to support fundraising including t-shirts, posters, flyers, donation boxes and fundraising packs.
You'll be liaising with the communications team to create promotional materials for the website and social channels to increase fundraising engagement.
You'll be working alongside the fundraising team and communications team to deliver fundraising campaigns.
You'll be managing a number of external accounts to maximise event fundraising including Run for Charity, Enthuse and Discover Adventure.
You'll also be managing accounts to support in-memory donations and legacies and enhancing opportunities for growing these income streams.
This job is for you if:
You are passionate about creating a better world for people living with severe mental health conditions.
You have at least 2 years’ experience of fundraising ideally in individual giving or community fundraising.
You have excellent written and verbal skills – with experience of writing compelling copy and building diverse strong relationships.
You have excellent project management and time management skills.
You are creative and versatile in your approach and value the opportunity to grow and shape your role.
You have experience of delivering against targets.
You are comfortable working with minimal supervision in a remote environment.
You have a sound understanding of the principles of fundraising including ethical fundraising and GDPR compliance.
You have used Salesforce (or equivalents).
You have a high level of competence using Microsoft Office software and are able to quickly adapt to new technologies.
And finally:
An understanding of bipolar is desirable and we welcome applications from those with lived experience of bipolar either themselves or through family and friends.
Our mission is to empower everyone affected by bipolar to live well and fulfil their potential.
The client requests no contact from agencies or media sales.
Purpose of the Job
The Dad Matters coordinators deliver a range of universal and targeted interventions aimed at male parents in the First 1001 Days. They support dads and other male carers with attachment and bonding, mental health and access to service. They also work with professionals and perinatal services to ensure dads and male carers are engaged, supported and heard within clinical pathways.
The post holder will:
- Build on the Home-Start Haringey, Hackney and Waltham Forest foundation of peer support by engaging and supporting dads in one to one and group situations.
- Ensure that parent – infant relationships are a thread through every relationship and conversation with dads.
- Raise awareness of the risks of poor mental health for fathers and their families during the perinatal period
- Raise awareness of the impact on fathers of caring for a partner affected by perinatal mental health issues
- Develop the Dad Matters volunteer role
- Develop close links with other health and voluntary agencies
- Facilitate regular consultation with fathers through outreach and focus groups
Main Responsibilities
Support to Dads
The post holder will provide individual and group support to dads during the perinatal period. This will involve the following:
- Meeting dads at ante-natal clinics
- Facilitating or co-facilitating ante-natal Dad Chats in person and online
- Supporting the developments of support offered to dads with children on NICU and those with partners in receipt of care from Perinatal Mental Health teams, Adult Mental Health, IAPT and Parent Infant Mental Health teams
- Signposting and supporting access to other services as appropriate
- Undertake designated responsibilities to safeguard and promote children’s welfare
- Ensure equality of opportunity, fairness and diversity in all aspects of work
- Facilitate regular consultation with fathers in order to ensure that all resources are targeted appropriately
Promotion & Awareness Raising:
- Maintain up-to-date information for dads and make this available through the Dad Matters website and a range of social media
- Engage dads through social media, self-referral and email.
- Ensure the integrity of the Dad Matters Brand when engaging dads and professionals.
Recruiting & Managing Volunteers – this will involve:
- Promoting, developing and delivering volunteer recruitment campaigns
- Recruiting, selecting and preparing suitable volunteers
- Arranging and co-ordinating volunteer activity in person and online
- Providing support and supervision for volunteers engaged in working with dads
- To provide further training for Home-Start Haringey, Hackney and Waltham Forest home visiting volunteers as appropriate
Monitoring & Evaluation:
- Support the evaluation of the impact of Dad Matters
- Ensure accurate and relevant record keeping and data collection
Working in Partnership
- Develop and maintain excellent working relationships with key health partners, including those from Parent Infant Mental Health teams, Midwifery, IAPT, Perinatal Teams, Adult Mental Health, Health Visiting and other VCSE groups
- Networking appropriately within the community
- Delivering/co-delivering training to multi-agency colleagues as appropriate
The post holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as detailed above.
Application Deadline: 23:30pm on 31st October 2024
Interviews will commence week of 11th November
Dementia Carers Count have an exciting hybrid opportuinity to deliver timely and efficient fundraising and administrative support, at home with one day in the London office, as we work to ensure that no dementia carer ever feels isolated, invisible or alone.
Job Title: Fundraising & Admin Officer
Reports to: Public Fundraising Manager
Contract: Permanent contract
Hours: 35 hours/week
Salary: £30,000 pa
Location: Hybrid, one day a week in the London office.
Job purpose
To deliver timely and efficient fundraising and administrative support, as we work to ensure that no dementia carer ever feels isolated, invisible or alone.
Key responsibilities
• Be the first point of contact for supporters, campaigners and others, managing enquiries via post, online and over the phone to ensure everyone has a quality experience.
• Manage processes for fundraising donations.
• Work with teams across the organisation and with carers to produce creative and engaging thank you and stewardship materials.
• Support the fundraising team with prospect research to help identify potential new supporters.
• Draft funder reports, small trust funding applications and fundraising communications.
• Support the administration and delivery of fundraising activities and initiatives.
• Keep up to date with sector developments and best practice in fundraising.
• Support the marketing & communications manager to deliver effective internal communications.
• Support the services team to deal with carer enquiries and casework, administer online groups, and produce reports.
• Support the organisation with general administrative duties as required.
The client requests no contact from agencies or media sales.
Position: Senior Volunteering Learning and Development Officer
Hours: Part Time, 21 hours per week
Contract: Fixed-term project - up to 28 February 2025
Location: Office based in London with flexibility to work remotely
Salary: £19,380.60 per annum (FTE £32,301 per annum) plus excellent benefits
Salary Band: Band 2*, Charity
*you will start at our entry point salary of £32,301 per annum - subject to increase if contract is extended.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re looking for someone with a passion for supporting volunteers and developing accessible learning solutions.
We have an exciting opportunity to join our Volunteering and Community Networks Team as we roll out our new Volunteer Management System to over 3000 volunteers and staff. This role is ideal if you’re experienced in supporting and leading volunteers, with excellent interpersonal skills and experience in supporting individuals remotely with learning and development needs.
You’ll be passionate about developing learning solutions, and you’ll take a collaborative approach with our volunteers and staff to identify support needs and develop solutions together.
You’ll have a successful track record of developing e-learning. And in this role you’ll work closely with colleagues across Volunteering and Community Networks to develop tools and activities which allow volunteers and staff to fully embrace and embed our new Volunteer Management System.
You’ll be joining us at an exciting stage of our development and this is a fantastic opportunity to be part of a supportive and friendly team.
Please note this is a fixed term contract until the end of February 2025, with an immediate start date.
Closing date for applications: 9:00 on Wednesday 23 October 2024
Anticipated interview date: Week commencing 4 November 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Let's make every day a chance to create a brighter future for the next generation!
Would you like to be part of the coolest team in town, collaborating with our Outreach and Marketing legends and our friendly customer service team here at The King'sTrust? Together, we'll ensure that our young people get onboarded and engaged in our programmes safely and with style.
Dive deep to uncover any barriers that stand in their way, helping to remove those barriers to enable them to shine and propelling them on their journey towards amazing outcomes. Responsible for a group of young people, for one-on-one support and guidance or just gently pointing them in the right direction. You'll be on a mission to assist with travel expenses and find clever ways to handle their other commitments. You'll champion their support and learning needs with employers, and you'll be the ultimate liaison, working alongside partners like the job centre to ensure that nothing stands in the way of their success!
You’ll also be the guiding light for our employer partners and service providers as we want them to deliver the best experience and outcomes for our young people. High-fives all around! Roll up your sleeves and deliver employability sessions directly to our incredible young people. You'll also help our and volunteers do the same, both in person and virtually through our trusty MS Teams. When we're doing things face-to-face, you’ll need to hit the road and be there in person to help with programme delivery or programme visits to make sure all is running as smoothly as possible.
And if that’s not enough to keep you busy, you’ll also be keeping meticulous records of information and data on our young people, volunteers, and partners. It's all about making sure every step of their journey is accurately reflected in our systems so that it complies with our funding contracts.
We are a massive advocate of Equality, Diversity and Inclusion so it would be amazing if you could lead the charge in creating an environment where everyone feels seen, by implementing a local action plan that supports our big-picture EDI goals. Let's make positive change happen!
Be ready for anything and everything. Alongside all these fantastic responsibilities, you might find yourself wearing different hats and rocking them like a pro, this could even include deputising when the need arises.
Join the King'sTrust Team and let’s make magic happen!
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We are a Stonewall Diversity Champion and an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks by the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Job Title: Partnerships and Project Support Officer
Location: London/Hybrid
Salary: £33,715.76 per annum
Weekly Hours: 35
Reference: YMC1050320
Overview
This role bridges the Strategic Partnerships team in Fundraising and the Federation Strategy group, supporting YMCA England & Wales in securing and delivering impactful projects for young people and communities. You'll work on national programmes, helping build project infrastructure, monitor progress, and support local YMCAs.
Key Responsibilities
- Project Coordination: Support the setup and delivery of new initiatives, ensuring effective infrastructure and resource management.
- Monitoring & Reporting: Develop systems to track and report on project outcomes, providing key data for funders and internal use.
- Communication & Relationship Management: Maintain strong communication with internal and external partners, facilitating smooth project execution.
- Support to Local YMCAs: Manage contracts and agreements with local YMCAs, providing administrative support as needed.
- Federation Strategy Support: Assist in strategy coordination, including tasks like organizing meetings and preparing reports.
Requirements
- Proven experience in project coordination
- Strong communication and organizational skills
- Ability to manage data, reporting, and relationships effectively
Why this Opportunity is Exciting!
- This is an exciting opportunity to contribute meaningfully and bring a positive impact to young people and communities through the YMCA network. For example: There’s a wonderful new project which will allow YMCA to support more people during the cost-of-living crisis and you’ll help by liaising with local YMCAs, collating impact data which provides oversight to the project’s success.
- You’ll be crucial in supporting the overarching YMCA strategy by co-ordinating actions from working group meetings.
- You’ll be central to the strategic planning process, helping YMCA to tackle the issue of youth homelessness.
- You’ll work across the federation and the wider fundraising team giving the opportunity to collaborate with so many wonderful colleagues across multiple disciplines.
- The sheer variety of the role affords an incredible opportunity to learn and the scope for career development is vast!
What Next?
Please apply! We would love to read your cv and one page cover letter which should outline why you would be a great appointment for YMCA England&Wales.
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
The Head of Fundraising & Communication is responsible for the generation of funds for Kintsugi Hope by a variety of income streams and for ensuring the Kintsugi Hope brand and services are marketed throughout the UK. This will involve managing a Fundraisng Manager and Communications Manager and collaborating with the wider team to ensure success. A key outcome is that the annual fundraising target is achieved.
Main Responsibilities:
·Lead and oversee the Fundraising & Communications function, including line management of the Fundraising Manager, and Communications Manager.
·Accountable for growing income year on year in line with operational plan targets.
·Accountable for acquisition and retention of regular donors in line with operational plan targets.
·Accountable for ensuring a clear plan is in place to achieve the income targets.
·Responsible for oversight of communication to donors that inspires and engages them to continue to support the charity financially.
·Responsible for own major donor caseload, including communication and impact reporting
·Accountable for oversight of the Kintsugi Hope brand, ensuring it is maintained and protected.
·Accountable for oversight of the Kintsugi Hope tone of voice in all communication and marketing.
·Accountable for oversight of all Kintsugi Hope social media platforms and digital presence, to ensure appropriate and inspiring messaging, brand and tone of voice.
·Responsible for supporting all areas of the organisation with their communication requirements eg Group Leader Newsletter.
·Responsible for managing key stakeholder relationships (eg major donors, grants officers)
·Responsible for analysing supporter and income data to ensure the most effective campaigns and supporter engagement.
·Accountable for managing the Fundraising & Communications budget
Please provide a cover letter expressing your interest in the role and the work of Kintsugi Hope and up to date CV.
A world where mental and emotional health is understood and accepted, with safe and supportive communities for everyone to grow and flourish.
The client requests no contact from agencies or media sales.
This Supporter Care Assistant role is a chance to make the most of your customer or supporter service skills, your all-round communication and organisational abilities – and your passion for environmental Issues.
Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.
As one of our vital Supporter Care Assistants, you’ll provide a variety of clear and engaging customer service for Greenpeace supporters via email, phone and post. You’ll respond to routine enquiries, handle donation changes and other administrative matters and answer questions about our campaigns, always making sure that your replies are personalised, accurate and timely.
It will also be an important part of your role to make thank-you calls to long-term donors, to welcome new supporters to Greenpeace, and to handle complaints with empathy and understanding, ensuring a positive experience at all times.
Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.
What we're looking for:
• Experience in customer service, supporter care or a similar role.
• Strong written and verbal communication, with the ability to write engaging, personalised responses and handle phone queries confidently, adjusting your tone for different audiences.
• Strong ability to manage a busy workload, prioritise tasks and meet deadlines, especially when dealing with a high volume of enquiries.
• Ability to use technology, including database systems and Google Suite, with a willingness to learn new tools and software.
• A genuine interest in environmental issues, with a willingness to learn about Greenpeace’s work and a desire to inspire others to take action.
• The resilience to maintain a positive attitude, remain calm under pressure and bounce back from challenging situations.
• Cooperative teamworking skills, with the flexibility to adapt to changing priorities and provide support for other team members whenever needed.
We give you:
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.
To Apply
For further information, or to apply, please click the apply button.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
CLOSING DATE: 9.00 am 4 November
FIRST INTERVIEWS: 14th November