Customer Service Management Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for a keen and motivated Training Administrator to join our small, friendly team at our head office in Rugby. You'll be working closely with our Training Manager and ISVA (Independent Sexual Violence Advisor) Training Project Manager, facilitating the smooth delivery of workshops, events and meetings, advertising and promoting training workshops and preparing training delivery and feedback reports. The Survivors Trust provides a range of workshops and training opportunities for professionals working with victims and survivors of sexual violence and sexual abuse.
You will provide high level administrative support for the Training Manager and ISVA Training Project Manager, overseeing training bookings and maintaining a database of trainees on our CRM (Beacon). You will be responsible for collecting and collating feedback from training attendees and preparing reports to support training delivery. Working in collaboration with the Training Team you will support the advertising and marketing of training opportunities including updating relevant website content.
You will also maintain accurate records of training and project delivery, including budgets and impact measures data for both internal and external stakeholders. Part of your role will include gathering statistics for monitoring and reporting processes.
You will ideally have previous experience of administration in a training setting and/or working in the voluntary sector but please don't be put off applying if you don't meet all requirements. The right candidate will be an effective communcator in a friendly and professional manner, with excellent IT skills including CRM and LMS.
You will be required to complete DBS clearance to work at The Survivors Trust.
Hours - full time, 35 hours per week. Job share would be considered. Hours are flexible.
Annual leave and benefits:
- 28 days leave not including bank holidays
- Pension scheme with employer contributions of 6%
- 24/7 Employee Assistance Programme
- In-house training provided
Closing date: 18th July 2024We reserve the right to close this position early if we find a suitable applicant, please submit your application as soon as possible
Interview date: 30th July 2024
About The Survivors Trust
The Survivors Trust is a UK-wide membership organisation for specialist voluntary sector rape and sexual abuse support services. Our vision is for a society where services for survivors are trauma-informed and accessible according to need. Survivors and their partners, parents, families and supporters have a right to support and justice can access the right service for them at the right time, free of charge, and according to need.
We have over 120 member organisations in the UK and Ireland providing counselling, emotional support and advocacy for women, men, young people and children who have been affected by rape or sexual abuse/exploitation at any time in their lives.
We support our member agencies by providing a wide range of infrastructure support including regional meetings, networking events, specialist forums and workshops and representing our member agencies in national meetings. We provide accredited training for Independent Sexual Violence Advisors and bespoke training and workshops for professionals and organisations. We run a national helpline for anyone who has been affected by sexual violence in any way.
Our vision is for a society where services for all survivors are trauma-informed and accessible according to need.
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The client requests no contact from agencies or media sales.
Location:Home/Birmingham-based with frequent travel to projects in West Midlands
As Project Support Officer you will support the Area Manager and Regional Manager with volunteer recruitment, documentation of training, giving our volunteers a fantastic experience, guest outreach and giving extra support to our West Midlands projects as and when required to aid development and growth within the region.
Each of our Projects is run by Project Leaders (volunteer position) and supported by Regional Managers through recruitment and training of volunteers. You will support the Regional Managers so that they can manage more projects, knowing that you have helped with the embedding of volunteers, along with supporting expansion plans within their areas. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new Project Leaders for the Area.
You will have excellent verbal and written communication skills, and be able to talk confidently to external people about our Projects.You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.
This role will require some attendance at our Community Meals projects, to support with delivery as necessary, which will include some evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role.
Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application:11.59pm on Sunday 14th July
View the job description here: West Midlands PSO JD 2024.pdf
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.
Interviews: tbc
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Safeguarding: The role advertised is ‘Regulated Activity’ and as such is exempt from the Rehabilitation of Offenders Act 1974, and any appointment will be subject to a satisfactory enhanced DBS disclosure check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us: At James Hopkins Trust, we're passionate about supporting families in Gloucestershire with a young child facing a life-limiting condition. We rely on our local community to sustain our vital care services, which cost over £850,000 annually. That's where you come in!
About the Role: We’re looking for enthusiastic Fundraisers to join our team and help create amazing experiences for our supporters, volunteers, and partners. Here’s what you’ll be doing:
- Fundraising Activities: Plan and deliver a regular programme of fundraising events and activities such as our golf day, Kite Ball, online auction and other community events.
- Community Engagement: Work with local businesses, schools, faith groups, and individuals to support their fundraising efforts and build lasting relationships.
- Storytelling: Share inspiring stories with our supporters to show the impact of their donations.
- Presentations: Prepare and deliver engaging pitches and presentations to secure new support.
- Volunteer Coordination: Identify when we need volunteer support, recruit volunteers, and help them get started.
About You:
- Target-Driven: You have a knack for meeting goals and a background in sales or fundraising.
- People Person: You love building and maintaining relationships with a variety of people.
- Self-Motivated: You’re organised, can juggle multiple tasks, and work well independently.
- Great Communicator: You’re confident giving presentations and can secure new support.
- Tech-Savvy: You’re comfortable using IT systems for administration and reporting.
- Mobile: You have a valid driving licence and access to a vehicle for work.
- Flexible: The role requires you to work some of your hours during the evenings and weekends.
What We Offer:
- Competitive Salary: £25,000 - £30,000 per annum (FTE and DOE)
- Flexible Hours: various hours available up to 37.5 hours a week, with some hybrid working options.
- Great Benefits: Blue Light Card, Nest Pension Scheme, enhanced maternity pay and full salary sick pay scheme after a qualifying period, rising annual leave on length of service, employee assistance programme.
Join Us: If you’re passionate about our work and want to make a real difference, we’d love to hear from you!
Important: You must be eligible to work in the UK. We are committed to safeguarding children and vulnerable adults, so successful candidates will undergo an enhanced DBS check for children and provide two satisfactory references.
Come join the James Hopkins Trust team and help us make magic memories for our families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Corporate Partnerships - New Business Manager
Reporting To: Senior Manager – Partnership Development & New Business
Contract Type: Full-time
Principal Location: London
Salary Range: £38,000-46,000
About us:
Street Child, one of the world’s fastest-growing international children’s charities, are searching for an impressive and experienced corporate partnerships, new business minded professional to play a key role in continuing the organisation's extraordinary growth - from a start-up, aiming to support 100 children into school in Sierra Leone under 15-years ago, to our current status operating in 20+ countries and having recently reached over one million children since our inception.
Corporate Partnerships constitutes a key strategic growth area and income stream for Street Child, especially of unrestricted/flexible funds - and is one we are committed to significantly developing as a key pilar of our plans for continued growth. Live major partners include the likes of Liberty Global plc, UBS, Accenture, Infosys and Boodles the jewellers - as well as 70+ other firms, supporting at different levels, ranging from niche outfits to household brands. For the past few years Street Child, in collaboration with corporate partners, has hosted events at Davos, the UN General Assembly, and at Mobile World Congress in Barcelona - exciting initiatives that provided fantastic platforms, that we are keen to build on, with the support of this role.
We believe we offer a compelling corporate partnership proposition - high-quality, innovative, data-driven programming that protect and educate children in some of the world’s toughest situations; leverage potential via UN, philanthropic and Government matching grants; superb, agile and highly responsive donor service, with strong ability and willingness to tailor solutions; outstanding communications; and an entrepreneurial, commercial ethos.
The role:
We believe Street Child has a huge opportunity to achieve even more growth in the Corporate Partnerships sector by diversifying our coverage and relationships into new industries and growth markets. The New Business Manager role will play a key role in leading our New Business activity outside of our existing portfolio. Reporting to our recently appointed Senior Manager for Partnership and New Business, your role will involve:
1. Core New Business activity: Researching and development of prospect lists for priority industries to implement New Business campaigns capable of securing multi-year high value partnerships. Responsibility for building Street Child’s network of corporate relationships and growing pipeline of corporate partnership opportunities.
2. Partnership and proposition development: Working closely with our colleagues in the Corporate Partnerships and Global Programme Funding teams to develop engaging and impactful partnership plans and project propositions, focusing on priority countries and programmes to support Street Child’s strategy and mission.
3. Corporate engagement with events: Utilising the portfolio of events Street Child has across the year to engage and steward corporate relationships, including Street Child owned events and external events including the World Economic Forum and UN General Assembly.
4. Supporting on cross-organisational fundraising activations: Leading on new corporate engagement activities, including new fundraising and sponsorship activations, to support cross-organisational initiatives including our Spring Gala, annual Back to School Campaign and other key milestones throughout the year.
Key activities in this role:
- Development of New Business engagement plans – identifying, researching, engaging and cultivating new corporate prospects and relationships;
- Implementing ambitious New Business campaigns to target priority industries, including the oversight of prospecting and marketing mapping activity;
- Management of new business pipeline and prospect lists, including use and maintenance of corporate prospects data on CRM;
- Close collaboration with Partnership Development and Account Management teams to promote best practice corporate donor stewardship and partnership delivery;
- Active networking and attending various international events to maximise New Business opportunities;
- Consistent, proactive New Business activity via Street Child networks and cold approaches;
- Searching for suitable open corporate partnership opportunities/calls to apply to and working with colleagues to submit high quality applications;
- Supporting our corporate advocacy events, including inviting new corporate attendees for Street Child events - and working with colleagues to help plan/strategise Street Child presence as appropriate (including Davos, UNGA);
- Working with colleagues to develop our corporate propositions – both fundraising products and exciting, innovative new project proposals alongside our Programme Funding teams.
Key qualities:
- Highly credible, with strong all-round communication skills;
- Comfortable and excited about networking at high profile events including the World Economic Forum in Davos;
- New Business mentality but with a highly strategic mind and passion for creating genuine value-exchange partnerships between the NGO and private sector;
- Personable, tenacious, resilient, imaginative, ambitious;
- Team-worker;
- Flexible and agile – you will enjoy working in a fast-paced, fluid working environment focused on growth;
- Strong corporate fundraising and/or corporate background (preferably in sales/marketing);
- This is an exciting role in a small team with hugely ambitious and exciting global growth plans in the coming years. This role will be at the heart of our rapidly growing organisation making a great difference to the lives of children living in the world’s lowest resource and most dangerous humanitarian contexts. You will have huge support - but also a lot of scope to make the role your own and choose your path to impact. The opportunity here for impact, and career progression, is vast.
We will consider candidates with two types of backgrounds:
1. Proven superb, corporate fundraising track-records, ideally in the international development/humanitarian sector (or otherwise demonstrating strong development/humanitarian knowledge and clear passion for the sector); &/or
2. A compelling, commercial background - coupled with a super clear desire to use your skills and experience in the humanitarian/development space, and the ability to rapidly build relevant technical skills and knowledge.
A prior background in international development/humanitarian is preferred but is not essential. A strong commitment to Street Child's cause is essential.
The role is envisaged as UK-based but is global in scope. A willingness to travel is expected. The ideal candidate would work full-time; and physically in our City of London office for a minimum 3 days of the week – with some flexibility considered for outstanding candidates.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Part-time, 0.8 FTE (30 hours per week)
24-month FTC, £38K-£44K + bonus
Hybrid, 2 days per week from Milton Keynes office
We are working with the Institute of Translation & Interpreting (ITI) in recruiting for a Professional Development Manager, a brand new position at the organisation. This role will be pivotal in shaping the strategic delivery of their professional development programme, and expanding influence via their embedded Learning Management System (LMS).
The ITI offers a range of memberships that support skilled language professionals throughout their career. Their membership base includes individuals, corporate members and academic institutions in the UK, and a growing international membership. Their strategic priorities as an organisation are focussed around professional development, engagement and advocacy.
The role will include managing two members of staff, leading the team to grow their professional development programme, creating engaging content, expanding commercial opportunities and driving value to members. The organisation completed the implementation of a new LMS (D2L, Brightspace) last year, and envisage the successful candidate to be proactive, taking initiative to develop new partnerships and BD opportunities through the LMS.
If you are looking for a dynamic role with leadership responsibilities and the opportunity to expand the professional development segment of a growing membership organisation, then look no further. If you have experience of principles or frameworks of CPD or professional development in support of a profession, then apply right away!
For a full application pack, please contact Christian Turek at Memcom Recruitment.
A job pack with full information on the role will be sent to applicants with a relevant CV.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a talented leader, with a background in campaign or fundraising appeal delivery, to project manage our large scale and ambitious fundraising appeal to help beat blood cancer.
The Major Appeal Project Manager will be responsible for supporting the development of the appeal, working with colleagues across the organisation on all aspects of the planning and delivery, to ensure a strategic, joined up approach that is efficient and effective. You will play a key role in driving forward the collective momentum of the appeal.
Alongside a track record of successful campaign and/or appeal delivery, ideally in a fundraising setting, you’ll bring ambition, drive, and strong organisational skills to the role to help us be the generation to beat blood cancer.
We offer a truly agile and flexible working environment alongside other excellent benefits including 5 wellbeing days a year. If you’re looking to work in a collaborative, supportive and ambitious fundraising team then we would love to hear from you.
We welcome applications for part time hours (minimum 28 hours), please state the hours you wish to work in your cover letter.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.
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The client requests no contact from agencies or media sales.
Monday to Friday, 9-5
Covering North Kensington, London – minimum of 1-2 days working in our Kensington office
Closing date: 11th July 2024
What we’re looking for:
- You’re passionate about customer service with excellent communication skills both written and verbal, being resilient with a positive and can-do-attitude.
- You’re exceptionally organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively and delivering a first-time fix to produce high quality work.
- Experience within a customer facing role, preferably within housing management and ideally within the social housing sector.
- A good understanding of tenancy and leasehold management and enforcement is desirable, as well as knowledge of current housing legislation and practice and government policy.
You will be covering a patch in North Kensington. A minimum of 1 to 2 days working in our Kensington office is required. The rest of the time, you will be out and about in your neighbourhood, using the office as a touch down point.
A bit about the role:
As a Neighbourhood Manager you’ll be the ‘face of Peabody’ and responsible for the specialist, personalised service our customers receive. You will ensure a holistic approach and the delivery of accessible, high quality and value for money services, and will work collaboratively with other teams to ensure safe, thriving neighbourhoods that customers love. You will play a pivotal role in ensuring community safety and supporting the wellbeing of residents, with a particular focus on helping vulnerable residents and families and engaging and working with them in the management of their homes and neighbourhoods.
You will underpin and improve overall performance within your area, encompassing all aspects of housing management. You’ll also be carrying out estate, scheme and property inspections and will be identifying issues and capturing feedback to continuously improve our services and customer satisfaction, ensuring lessons learnt help us to improve the service we provide.
This role will require a Basic DBS check before a start date can be confirmed.
As part of this exciting role, you will have the opportunity to broaden your skills and enhance your professional development by undertaking a level 3 qualification in housing management, supported by us, if you do not already hold a level 3 qualification or above in Housing. We believe in investing in our employees growth and success, and we are committed to providing the necessary resources and support to help you excel in your role.
By pursuing a level 3 qualification, you will gain a deeper understanding of housing management principles, best practices, and regulatory frameworks, empowering you to make a significant positive impact in the field. This opportunity allows you to combine practical experience with comprehensive academic knowledge, ensuring you are equipped with the skills and expertise to thrive in your role.
A bit about us
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits of working at Peabody:
- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this exciting role you will be responsible for implementing the charity’s Individual Giving, Legacy and In Memory fundraising programmes (target of £1.3m in 2024). You will manage a team of up to two with the support from the Head of Fundraising, with whom you will work closely with to develop a series of targeted multi-channelled appeals and campaigns to engage with existing supporters and to attract, recruit and retain new ones.
You will be confident in handling and interrogating data, utilising your experience to deliver insight led creative campaigns across several channels. You will use data to test and learn through the delivery of persuasive and compelling appeals and campaigns - aiming to grow supporter loyalty and inspire repeat donations.
The delivery of exceptional supporter care and stewardship is paramount in this role, the post holder will require excellent communication skills to help deepen engagement strategies with supporters and work with an ambitious, positive, and creative approach - with experience in working collaboratively organisation wide.
Key responsibilities
Planning and implementation
• Increase individual gifts through enhancing the supporter donor journey.
• Develop new individual giving appeals and campaigns with a focus on direct marketing across various channels to engage with new and existing supporters to generate new income.
• Working with the communications team to design a multi-channelled approach to maximise the reach to the appropriate audiences.
• Develop the required tools and mechanisms to ensure ease of engagement.
• Design and implement a stewardship programme that cultivates long term support across all fundraising streams.
• Work across teams to raise the profile of the charity and its appeals and fundraising activities.
• Develop new ideas and initiatives to bolster individual giving.
• Grow in memoriam donations through selected partnerships and long-term relationships that raise the profile of Kidney Care UK within the sector.
Donor data analysis and segmentation
Analyse and segment the supporter base to develop targeted supporter journeys and ask strategies, using donor data from our CRM to:
• Maximise the lifetime value of donors.
• Ensure effective use of supporter data for campaign purposes.
• Manage a continuous cycle of testing for new channels and techniques for acquisition and retention, based on audience insight and sector trends.
• Work with the Head of Fundraising to produce regular feedback reports and analysis.
• Ensure all activities and contacts are managed through the charity’s CRM system.
• Maximise gift aid opportunities.
Stewardship and donor engagement
Manage donor stewardship to provide personalised and engaging communications, including:
• Managing the production of supporter materials.
• Building a thanking programme that offers a personal and engaging donor experience.
• Collaborating with colleagues to identify individual stories for impactful campaign content.
Competencies: knowledge, skills and experience
- Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of digital channels for acquisition and retention.
- Experience of project management to deliver acquisition or retention campaigns within agreed timescales and budgets.
- Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns.
- Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK.
Employee Benefits
Pension | Flexible working | Retail discounts | Generous annual leave | Cycle 2 work scheme | Employee Assistant Programme | Health cash plan | Family leave
The Queen's Nursing Institute is looking for a Digital Engagement Officer. The post holder will be a key contributor to the QNI's digital content and support the QNI's digital infrastructure including websites, social media, financial administration and Customer Relationship Management system. This is an exciting role which will allow someone with creativity and precision to grow and demonstrate their potential, within a supportive and friendly team environment.
The client requests no contact from agencies or media sales.
We have an exciting new opportunity for an Operations Manager to join the management team of this well-known local charity. The successful person will be working alongside our Centre and Shop Managers, and together will work as a team with responsibility for the day to day running of the Charity. Volunteers are at the heart of our charity and are central to all we are able to achieve so previous experience of working with volunteer is desirable.
Romsey Cancer Support Centre (Jane Scarth House) is a registered charity that has been providing practical support since 1995 to anyone whose life is affected by cancer. For the last 10 years we have operated as a completely independent charity.
Jane Scarth House, in the centre of Romsey, is a walk-in centre providing emotional and practical support with all services provided free of charge. Only a couple of hundred yards from Jane Scarth House is Jane’s, the charity’s shop, whose profits are used solely to help fund the services from Jane Scarth House.
The Operations Manager will lead on the development and review of policies and procedures and the implementation and use of technology/systems to enhance our effectiveness. They will also ensure our processes are compliant with regulatory/financial controls and be able to oversee facilities and infrastructure.
This part-time (0.5) role is based in Jane Scarth House with some flexibility to work from home at times.
We are looking for someone who is a great team player, a good organiser, has experience of a multi-disciplinary operational role, can work on business/financial plans, can monitor a risk register, who likes variety, who can set their own schedule (and keep to it), is prepared to research topics and take advice on best practice and who more than anything wants to be part of the next stage of our charity’s development.
Please see the job description for more details.
The client requests no contact from agencies or media sales.
We currently have an exciting opportunity for an individual with a commitment to animal welfare to join us as a Deputy Centre Manager at our thriving Nottingham site. You will join us working 21 hours per week on a rota basis (to include weekends) and in return you will receive a salary of up to £16,077.60 per annum plus excellent benefits.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home. This success would not be possible without our dedicated team of employees and volunteers. Dealing with thousands of visitors each month, our centres are the face of Cats Protection and we pride ourselves on our employees providing the very best in animal welfare and customer service.
We are looking for someone who shares our values of placing cats and their welfare first, never putting a healthy cat to sleep, valuing and respecting our volunteers, supporters and employees, providing the highest quality of service and being open and honest.
Responsibilities of our Deputy Centre Manager:
As Deputy Centre Manager you will be tasked with managing our established Centre in line with Cats Protection’s main aims of homing, neutering and educating. You will ensure the welfare of all cats in our care and ensure that all administrative and maintenance procedures are completed to a high standard that is in keeping with our vision. A flexible approach to working hours including the ability to work weekends will be required as all centre employees are expected to work 50% of weekends and some evenings.
What we’re looking for in our Deputy Centre Manager:
- Supervisor/team leader experience, ideally within an animal welfare environment or organisation
- A confident communicator with excellent interpersonal and organisational skills.
- Knowledge of the prevention and control of infectious diseases in cats
- A driven, positive and enthusiastic individual with plenty of initiative and the ability to thrive under pressure
- Experience of managing a diverse team
- Experience using Microsoft Office, including Outlook, Word and Excel
- A full UK, manual or automatic driving licence as you may on occasion be required to drive centre vans
What we can offer you:
- salary of up to £16,077.60 per annum
- generous annual leave entitlement
- contribution pension scheme
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Closing date: 08 July 2024
Interview date TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
We have an exciting opportunity for an Operations Manager to join our team in Gloucestershire, working 37.5 hours a week. This role is based at our Gloucester office, also covering the Wiltshire & Swindon region with weekly travel expected.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
We are seeking a dynamic and adaptable individual for a hybrid role based in our Gloucester office with weekly travel expected to the Wiltshire & Swindon region. This position offers a unique blend of working environments supporting a healthy work-life balance, offering the flexibility to work from home on occasion.
As the Operations Manager for Gloucestershire and Wiltshire you will be responsible for the implementation, development and the ongoing delivery of a high performing service through excellent operational management and supervision of people and resources.
You will ensure the team delivers individual, tailored support for adult victims of any crime primarily through group and peer support with the option of individual casework support where this is appropriate for the victim.
You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner, Gloucestershire Constabulary, Wiltshire Constabulary, Gloucestershire County Council, criminal justice agencies as well as other statutory agencies and third sector organisations across Gloucestershire and Wiltshire.
You will be the nominated deputy for the Area Manager covering both services and this will include assisting the Area Manager in monthly/quarterly reporting and attending monitoring meetings with the PCC office.
As part of your role you will ensure victim voices and experiences are listened and responded to in and beyond the criminal justice system.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
An exciting opportunity has arisen for an enthusiastic, motivated individual, who has a flexible attitude to lead on our translation service within the Fund.
The Fund is a truly bilingual organisation. Our principle is to treat the Welsh and English languages equally by offering a bilingual service to our customers and grant holders on a day-to-day basis.
You will work independently alongside numerous teams to ensure an effective and accurate translation service for the whole organisation. You will ensure that all our online and off-line materials, including new web pages, publications and corporate initiatives, are translated in accordance with agreed deadlines.
You will work closely with our Welsh Language Officer to ensure that the Fund fulfils its statutory legal requirements to comply with the Welsh Language Standards under the Welsh Language (Wales) Measure 2011.
The ability to speak and write in Welsh fluently and confidently is essential for this post.
Interview date: Wednesday 14th August
Location: Hybrid, Cardiff and/or Newtown offices
We have a hybrid approach to working and this role can be based in Cardiff or Newtown, along with homeworking.
On application, please align your supporting statement to the criteria below
Essential Criteria
- A degree/or equivalent in Welsh or a degree/or equivalent completed through the medium of Welsh
- Experience of working as a translator working accurately to tight deadlines
- Fluency in oral and written Welsh
- Ability to proof-read documents to a high standard of accuracy in both Welsh and English
Desirable Criteria
- Ability to co-ordinate systems and processes and develop effective working relationships to enable collaboration across the Fund
- A strong understanding of the importance of a bilingual brand across the communications mix
- Membership of the Association of Welsh Translators and Interpreters or a willingness to work towards this aim
- Awareness of the background and objectives of the current Welsh language requirements in terms of Legislation, Frameworks and Standards
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Kingston Charitable Foundation (Kingston CF) is growing - in 3 years we’ve doubled our staff team thanks to a grant from the City Bridge Foundation and to date we’ve awarded over 130 grants to local charities, and community groups, who share our vision to build stronger communities where everyone’s needs are met. We are a Place Based Giving scheme that is part of the London Funders movement.
We have also developed and delivered new participatory grant making programmes for the benefit of local individuals and families.
Now we’re looking for a confident, creative, and proactive Development Manager to join our small but dynamic Kingston CF family and develop and manage our fundraising development programme for both corporate and individual giving. This role is the perfect fit for someone with entrepreneurial flair looking to make a real difference - both by helping to raise money for the Foundation’s vital work, and by ensuring our supporters feel valued and supported.
You’ll have innovative ideas to help us to secure new partnerships and nurture new and existing relationships to mobilise local giving. As an experienced fundraiser with a proven track record of securing major gifts or corporate partnerships at the four figure level, you’ll have a can-do attitude and a capability for developing strong networks and contacts.
You will be outcome orientated and a motivated self-starter with excellent communication skills too.
Experience
- At least three years of proven successful experience in major gifts or corporate partnerships fundraising of four figures or more.
- Proven ability to manage and develop diverse relationships.
- Excellent written and oral English language communication skills.
- Experience in writing and delivering persuasive copy for supporters.
- Thorough understanding of data protection and, specifically, UK GDPR requirements pertaining to fundraising and sponsorship work.
- Full understanding of fundraising guidelines the code of fundraising practice.
- Experience of using Salesforce or a similar CRM.
Essential skills
- Have excellent IT skills, including Office 365 / Excel.
- Have good communication and presentation skills.
- Proven ability to work on own initiative and as part of a team.
- Excellent organisational skills.
Kingston CF have no formal offices, this role is primarily home-based, with meetings in Kingston upon Thames and co-working days.
About Kingston Charitable Foundation
Kingston CF launched as an independent charity in January 2021, following eight successful years as local community fundraising project, Love Kingston. We are a small, dedicated team with over 30 years' third sector experience between us, and we work closely with our very supportive Board of Trustees.
Our mission is to:
• Identify where social needs exist in our area through commissioning, publishing, and utilising the best research available
• Provide funds to local support groups that have the expertise to alleviate need, enrich people’s lives and improve their life chances
• Inspire and engage with local donors to help build sustainable long-term funds to support our vision
• Build sustainable funds to increase the level of immediate and long-term resources available to organisations with charitable purposes across the borough of Kingston upon Thames
By awarding grants, Kingston CF enables community groups and small charities to continue to deliver much needed services and support across the borough. Our staff costs are entirely grant funded from other organisations, so that of every £1 raised through fundraising, 90p goes directly to these good causes supporting local people in our shared community.
There has never been a better time to join our ambitious team; Kingston CF is currently Charity of the Year for Kingston Chamber of Commerce, and we are undertaking Peer Research this summer, into ‘What Kingston Thinks’ with Rocket Science to inform and support the shaping of our strategy for the next 3 years.
To apply, please complete a covering letter to submit with your CV and our monitoring form
The client requests no contact from agencies or media sales.
Job Title: Membership and Elections Manager
Reports to: Head of People and Resources
Line reports: Membership Administrator
Contract terms: 35 hours per week
Salary: £53,694-£55,168
Location: London based with hybrid working
The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.
Main Purpose
This role is an exciting opportunity for you to play a leading role in the development and delivery of our new membership strategy. You will understand membership dynamics and ensure members experience a personalised approach that guarantees value to them.
You will work closely with colleagues to ensure that the membership offer and experience is optimised. This includes our regional and devolved nation leads, where you will support our activities, recruitment and engagement of members in these areas.
You will drive member engagement and lead the recruitment and onboarding of new members to the College as well as manage the promotion and election process for member opportunities within the college.
You will also represent the college both nationally and internationally, working closely with the Head of Communications and Engagement to build on our presence and voice, reaching new audiences and attracting new members.
Key responsibilities
- manage resources and budgets, working collaboratively with internal and external stakeholders while developing and delivering strategic and tactical plans
- deliver the college membership strategy, working to ensure relevant employees and College members are involved in the activities identified to drive innovation and improvements
- provide clear and concise membership reporting to help key stakeholders understand our membership position and any areas of concern or opportunities for growth
- ensure membership value proposition is clearly communicated and understood across the organisation and ensure all website content is up to date and consistent
- keep abreast of best practice in membership recruitment, retention and the external environment through networking and professional development opportunities
- ·analyse member data, survey outputs and external environment to identify trends, gain insights and intelligence which inform the value proposition
- support communications and engagement team on member segmentation and lead on the development of automated personal and targeting messaging at appropriate stages in the membership life cycle
- actively promote the diversity of members by identifying and removing barriers and acting internally and externally as a champion for equity, diversity and inclusion
- manage a £1m+ budget, including achieving income targets and monitoring expenditure against forecast
- manage the Membership Working Group to maximise strategic impact and new approaches to membership services
- oversee the collection of annual membership subscription fee which account for almost a third of the Colleges annual income
- work collaboratively with colleagues both internally and externally to organise national, regional and international opportunities to grow our membership. Travel extensively to represent the college and promote the member offer at these events
- lead and support the team, including through the identification and delivery of professional development opportunities
- manage the integrity of membership data in compliance with UK GDPR
Elections
- plan and organise the College elections, working collaboratively with all relevant departments and committee managers to ensure a seamless recruitment process
- drive member engagement during elections through clear communication, marketing of opportunities and outreach to eligible members
- communicate with unsuccessful election applicants to sensitively inform them of the election result and ensure they remain an engaged member and signpost them to other opportunities that may be suitable for them
- ensure equity, diversity and inclusion is at the core of our recruitment processes to ensure the college governance structure is representative of our membership and wider society
- maintain an overview of all committee appointments and vacancies
- manage the onboarding process of new appointments with the support of the College Executive Assistant
- measure and monitor election rounds to report successes as well as identify future opportunities and implement improvements to systems and processes
- provide election reports and insights to the Board, Honorary Secretary and SMT when required
To undertake other duties as required:
- Undertake any other reasonable duties as required by the College
- Regular travel is expected, including attendance at events, Conferences and overnight stays. Working outside normal hours may also be required from time to time on key projects
Person Specification
Knowledge, Qualifications and Experience
- strategic experience in a membership or donor-based organisation
- processing direct debit subscriptions
- CRM and/or membership databases knowledge
- leadership & management qualification or relevant experience
Skills and Abilities
- a proven track record of delivering positive results in a membership environment
- ability to deliver strategic aims/priorities and meet challenging targets
- can use discretion and apply guidelines sensibly and consistently
- ability to work accurately and methodically under pressure and with conflicting demands
- can deal with a varied workload, multi-task and work to tight deadlines
- ability to work and communicate effectively with people at all levels, including staff and clinicians
Personal attributes
- work professionally and ethically in line with our values of Inclusion Integrity, Innovation and Improvement
- support the Head of People and Resources with other aspects of the department’s work
- participate in personal and organisational development activities
- commitment to equity, diversity and inclusion with an understanding of how this applies to own area of work
- committed to continuing professional development
- solution orientated with a drive to find opportunities for improvement and innovation
Inclusion and Diversity statement
RCOphth is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.
Our values are:
Inclusion
- actively welcoming a diversity of experiences and perspectives
- everyone being respected and encouraged to participate regardless of their background or role
Integrity
- being open and honest, demonstrating accountability in all its work
- evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience
Innovation
- creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
- actively welcoming fresh ideas and approaches
- fostering a climate of ambition and excellence drawing on expertise from across the College’s communities
Improvement
- being a learning organisation, reflecting on both successes and mistakes
- continuous and sustainable development across all its activities
Staff benefits
We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:
Work life balance and family friendly benefits:
- Hybrid working ( 2 days in the office, three from home)
- 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Xmas and New Year)
- 1 day of paid leave to move house
- Enhanced parental leave
Planning for your future:
- Employer pension contributions are double the employees, up to a maximum employer contribution of 12%.
- Life assurance of 4x of base salary
Career development
- All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
- Study loans
Travel
- Season ticket loan
- Cycle to work scheme
Wellbeing
- Summer Fridays (staff can finish 90 minutes early from 17th July – 31st August)
- Enhanced Employee Assistance Programme (with access to free counselling sessions)
- Health cash plan
How to apply
Please submit a 2-page CV and 1-page covering letter The cover letter must explain what makes you suitable for the role. Please use the Job Description for reference.
Interviews will be held at our office in Euston on Monday 15 July. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.
Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.
The closing date for applications is 12noon 8 July.