Customer Service Management Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high impact education programme which include practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping 52,000 young people each year at its 41 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are seeking a talented Interim Assistant Director of Programmes and Delivery, fully committed to our widening participation cause, to join the Senior Leadership Team for 8 months.
In your role, you will ensure that our centres are working effectively, that the high quality of programme delivery to young people is maintained across the network, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.
As a member of our Senior Leadership Team you will also play an active and key role driving forward the broader objectives of the charity including its growth plans. As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.
The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.
Contract
This is an interim role from September 2024 to May 2025. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.
Start date
September 2024 (or as otherwise agreed)
Working hours
09:00 to 17:30, Monday to Friday.
We are a delivery organisation providing frontline educational services for young people. The role will be based at one of our centres. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our central operations team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day from home.
Location
The role could be based in one of the following offices, with regular travel: Bradford, Birmingham, Bristol, Clacton, Great Yarmouth, Hull, Kirkby, Leeds, Leicester, London, Manchester, Norwich, Nottingham, Weston-super-Mare.
Salary
- £52,000 from September 2024.
- Plus additional London contribution of £2,600 for London-based candidates.
- (Pro rata for part-time candidate).
Annual leave
- 36 days (33 days leave inc. bank & public holidays + 3 closure days, two in December and one in July)
- + up to 5 days additional length of service entitlement (one day per year of service, up to 5)
Staff benefits
- Employer pension contributions of 6% (and up to 8% after two years)
- Year round ‘early finish’ Fridays at 4.30pm
- Employee Assistance Programme including access to medical and legal support
- Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
- Interest-free new starter loans of up to £1,000
- Cycle to Work Scheme and Travelcard Loan Scheme
- Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
- Staff in FOCUS – rewards, competitions and prizes across the year
The client requests no contact from agencies or media sales.
We're looking for a Finance Business Partner - Central Services to join our Finance team at our Head Office in Caledonian Road.
£50,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
This role will fill two very important functions:
Business Partner to Central Services - Supporting the head office functions to manage their budgets
FP&A - support the Senior Manager for FP&A to run the budgeting, forecasting and business planning processes.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Work with Central Services (head office) colleagues to review their management accounts on a regular basis ensuring that risks are understood and actions are identified to mitigate these.
Support Central Services colleagues to get help from other relevant finance team members, this could include advocating with finance on behalf of Operations or supporting Operations to understand finance policies, concepts and processes.
Lead on budgeting and forecasting for Central Services.
Support the Senior FP&A Manager to lead the Group budgeting, forecasting and 30 year business planning processes.
Deputise for Senior FP&A Manager when required. This may include working with CFO on budgeting analysis or longer term modelling.
Lead on maintaining all budgeting and forecasting templates and reports. Identifying areas of improvement and ensuring that the templates are kept relevant as the organisation develops
Support with financial evaluation of new business opportunities and their impact on Look Ahead's long term financial viability.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Previous experience of planning and budgeting and delivery of key reports in a large organisation.
Be capable of managing (sideways and upwards) senior individuals across multiple disciplines and have extensive, demonstrable people management experience and a clear understanding of the people implications and people agenda on the success of the business.
Financial expertise to understand requirements, produce reports, provide financial analysis and to identify underperformance and risks.
Confident, ability to lead, and communicate with others to influence business decisions and financial performance.
Meticulous, accurate and attention to detail
Experience in business modelling and financial forecasting.
Advance skills in using Excel and to learn specific planning systems such as Bricks
What you'll bring:
Essential:
ACA, ACCA, CIPFA, CIMA or equivalent full professional qualification.
Ability to analyse complex financial information, identify issues, recommend solutions and express them clearly to "lay" managers.
Ability to communicate effectively with a wide range of individuals and all levels internally and externally.
Desirable:
Experience in business partnering of FP&A
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Type of role: Full time or 0.8
Reporting to: Head of Corporate Partnerships
Location: London, Victoria or Manchester, Ancoats
Working Hours & Pattern: 32 or 40 hours per week. Monday to Friday, 9am to 5pm (flexible)
Start date: Late July or August 2024
Welcome to Ada!
We are the National College for Digital Skills, established in 2016 as the first new Further Education College in England since 1993. Our mission is to educate and empower the next generation of diverse digital talent, and our values of Rigour, Resilience, Creativity, Curiosity and Collaboration sit at the heart of what we do and how we go about our work. We seek to harness tech as a positive tool for social mobility and improve the gender and ethnic diversity of the tech workforce.
We are a small, specialist college with c.500 students and apprentices on roll at present but with plans now well underway to grow to 850+ learners by December 2025 across our two fantastic new city centre hub campuses in London (Pimlico) and Manchester (Ancoats).
We stand apart from other Colleges due to:
- The quality of teaching, learning and assessment of computer science and related subjects
- Our fantastic progression outcomes for our learners
- The breadth and depth of our industry partnerships
- Our focus on outreach and learner diversity, especially those from more disadvantaged backgrounds
- Our high support, high expectations culture for staff and learners
We received ‘Good’, with Outstanding features, in our first Ofsted inspection in October 2018 and again in March 2023.
Job Purpose
We are passionate about building an alumni community of our former students and apprentices to ensure that we can support them in progressing their careers while enabling them to engage with and learn from each other.
The postholder will join Ada at an exciting time as we build and launch the alumni programme. They will be able to shape and deliver events and activities such as engagement events, professional development opportunities, volunteering and mentoring/support.
The postholder will develop strong relationships to ensure we can maximise the impact of the alumni community to build on their Ada experience and education. #AlwaysAda
To be successful in the role the post holder will:
- Have excellent organisation skills with the ability to structure processes and set up efficient systems to support Ada’s continued growth
- Be confidently computer literate with excellent written and verbal communication skills
- Have excellent relationship management skills with the ability to engage stakeholders at all levels
- Have experience in events and communications
- Have experience and/ or drive to work with young people and have life affecting impact
- Be consistent and accurate and have a keen eye for detail
- Learn quickly, be adaptable, flexible and able to work in the ever-changing context of a growing organisation
- Be able to take the initiative and demonstrate a creative problem-solving approach
- Have well-developed interpersonal skills, working well independently and as part of a small team, and collaborating well with colleagues in person and remotely
- Have the ability and willingness to adapt to changing workloads and priorities with a team player attitude
Main Duties and Responsibilities
As our Alumni Relations Lead you will:
- Develop and maintain an ongoing dialogue with our alumni community through focus groups and research to reach a clear understanding of what they want and need from us, including the differences between Sixth Form and apprentice alumni.
- Undertake regular data collection cycles to track the current employment and needs of our current and future alumni. This will include but is not limited to using surveys and research. Develop a systematic approach to holding data (including data protection) and CRM.
- Work with your manager to develop an ambitious approach to how we understand both the impact of our alumni in their roles and our continuing impact on their career.
- Deliver against programme KPIs and continuously drive improvement.
- Deliver and shape a programme of planned communications and marketing to the alumni community to drive engagement.
- Deliver and shape a programme of both in person and virtual events and activities to drive impact. These include but are not limited to: providing specific services e.g. jobs board, career coaching, networking events.
- Maintain, manage and internally champion our alumni database, ensuring rigorous GDPR rules are adhered to.
- Recruit and support champions from within the alumni network to act as alumni ambassadors.
- Attend professional development activities either at Ada or elsewhere to improve and enhance your own practice, including attending meetings which take place outside of normal working hours.
PERSON SPECIFICATION
Essential Qualifications
· Degree level qualification area or appropriate professional experience
Essential Experience
· Experienced at dealing with a range of people in an outward-facing role
· Delivery and management of external events and/ or volunteering projects
· Ability to think critically and analyse data and feedback to modify activity
· Experience of managing and collecting data sets
· Relationship building across a wide range of stakeholders
Desirable Experience
Project management including planning, executing and successfully delivering
· Knowledge of industry, ideally the tech sector, and ideas of how to work with people starting their careers in this area.
· Experience working in education and or alumni relations, membership organisation or charities
· Knowledge of digital events tools such as webinars and/ or online community platforms
· Budget management experience
Personal Qualities, aptitudes and skills:
· Embodiment of Ada’s values: Curiosity, Creativity, Collaboration, Rigour and Resilience
· Excellent digital, organisational and time management skills
· Strong collaborative working skills
· Engaging communication and presentation skills
. Confident and self-motivated, with the ability to work unsupervised
. Versatile solution-orientated team player, with excellent people skills and a co-operative and flexible attitude.
. Enthusiastic, friendly, reliable and helpful, with the ability to build trust and productive relationships at all levels.
Other Requirements:
· Ability to represent Ada at external events when required.
· Able to travel as necessary for the role
· A commitment to on-going professional and personal development
· A willingness to work flexibly and where necessary outside of normal working hours
· Suitable to work with young people and vulnerable adults in accordance with Government guidelines for safeguarding.
Variation to this Job Description
This is a description of the job as it is at present and is current at date of issue. The duties and responsibilities described above are not exhaustive and additional assignments, duties or responsibilities may be required of this position. The job description will be reviewed and updated as necessary to ensure that appropriate revisions are incorporated, and that it relates to the job to be performed.
Safeguarding
We are committed to safeguarding and promoting the welfare of students and young people and we expect all staff to share this commitment. Any job offer will be conditional on various, appropriate, pre-employment checks including a satisfactory Enhanced Disclosure & Barring Service (DBS) check and Barred List Check, having the legal right to work in the UK and having satisfactory overseas criminal records checks, if deemed necessary, and supportive references.
Equal opportunities
Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:
- To provide and promote equality of opportunity in all areas of its work and activity;
- To recognise and develop the diversity of skills and talent within its current and potential community;
- To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
- To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
- To promote good relations between individuals from different groups.
Applicants with disabilities
Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please write to us.
Remuneration and Benefits
Salary range £25, 500 - £32,000 depending on location and relevant experience
Hours: 9am-5pm
Holidays: 25 days per annum pro rata plus up to 5 efficiency days
DBS: All employees undergo an enhanced Disclosure and Barring Service (DBS) check
Pension: Workplace pension, employer contribution @ 10%
Sponsorship
We are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.
How to apply for the role
Please submit your CV and a supporting cover letter outlining your interest in the role and the relevant experience you have.
Closing date: 9am on 20 July 2024 however applications will be reviewed on a rolling basis, as they are received, and we may decide to stop accepting applications before this date so early applications are recommended.
Start date: July/August 2024
Thank you for your interest in the role and good luck with your application!
The client requests no contact from agencies or media sales.
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 8th July 2024
Interviews: Thursday 11th July 2024
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This vacancy has arisen as the result of the retirement of our current Chief Executive Officer (CEO) in Autumn 2024. We are looking for a new CEO who not only has a record of strategic leadership and operational excellence, but also a true advocate for our social purpose. We are a small association delivering good quality supported housing provision, with a keen eye on growth and development as we enter our next five business planning period. You will be a successful, versatile manager already working in the sector, looking to inspire our dedicated team to meet our strategic objectives and drive social change in our communities.
With a proven track record of senior leadership in the housing sector, you will be able to evidence a strong passion for service development. Working with an established and effective board you will steer our strategic direction, encouraging a positive culture and upholding our values.
You will be an empowering, compassionate, and collaborative strategic leader. With senior leadership experience gained within housing or a similarly complex and community-focused sector, with specific understanding of the operational aspects of the business. You’ll bring high levels of personal and professional credibility and a successful track record in managing change and nurturing the strong culture we have established.
Key responsibilities of the role include:
· To lead and inspire staff team
· Working closely with the Board to develop and implement a long term strategy
· Maintaining effective working relationships with partners and stakeholders
· Enhancing SCHA’s impact and profile
About You
To fulfil this role, we are looking for an exceptional leader with a CIH Level 5 Diploma in Housing / an appropriate professional qualification.
You will have a diligent, proactive approach, forward-thinking and keen to develop opportunities for our services to make a positive impact to the communities we serve. You’ll demonstrate commercial acumen and business planning skills with the ability to think strategically and make critical decisions.
With a desire for building and maintaining strong relationships, you’ll naturally have a growth mindset and resilience, with a pragmatic and collaborative approach to challenges. You’ll achieve best practice with an informed commitment to equal opportunities and encouraging diversity. This includes a proven track record of managing and developing a cohesive staff team and the provision of high quality customer focused services. You’ll have experience of developing effective working relationships at a senior level with local authorities, banks, statutory bodies and other not-for-profit providers, while promoting the work we do.
What We Offer
Actual salary is £38,400 – 44,800 p.a. (pro rata) based on a 4-day week (28 hrs p.w.)
We offer a great benefits package including 20 days annual leave plus bank holidays (pro-rata), a defined benefit pension scheme and an Employee Assistance Programme.
This role is based at our head office in Solihull, plus Agile / Homeworking. The role requires operational travel within the Solihull borough; therefore, the successful candidate will need a full driving licence.
All staff are subject to an enhanced DBS check, paid for by the Association.
Closing date: Friday 5th July 2024, 12:00 Noon
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equality, Diversity, and Inclusion
We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. SCHA is a Disability Confident member, with a strong commitment to supporting disabilities. We will make any reasonable adjustments necessary to help candidates participate in our recruitment processes.
Interviews: Teams Interviews for shortlisted candidates will take place from week commencing 8th July 2024, followed by an in person interview from week commencing 15th July 2024.
To apply, please submit a CV and cover letter concisely detailing “why you want the role and why you think you are the right person”.
Making a real difference to people’s lives. We are committed to safeguarding and promoting the welfare of adults within the communities we work in.
The client requests no contact from agencies or media sales.
Fire Safety Assistant
£24,609.20 per annum
Chester – agile working
Full Time, Permanent
Do you have the drive to make a difference by living our clients values every day to help them ensure they keep residents safe in their homes? It’s an exciting time to join them!
Following internal promotion, they now have an exciting opportunity for a Fire Safety Assistant to join their team! With experience in a similar role, you’ll have strong data analysis and administration skills.
You’ll assist their team with…
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Delivering a customer focused service in the Fire Safety and wider Property Services Team, operating within target timescales and their service standards.
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Being the main point of contract for internal and external stakeholders and residents to ensure statutory and regulatory fire risk compliance.
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Working within timescales to coordinate, record and monitor Fire Risk Assessment actions.
You will be comfortable working with colleagues across their business, in an environment focused on continuous improvement, value for money, learning and innovation. You will support the Group Fire Safety Management programme and team (Compliance, Fire Safety, Property Services and Communities and Customer Service) to enhance service delivery and customer experience.
If you think you’ve got most of what they are looking for, but not everything, they’d still love to hear from you. You’ll need to submit a CV and supporting statement telling them about you and why you're right for the job.
The closing date for applications 9am Thursday 18 July 2024.
Interviews will take place on Tuesday 30 July 2024 at our Head office in Chester.
Here are just some of the reasons they think you would enjoy a Career there..
• They offer great Remuneration & Benefits
• They are serious about Health & Wellbeing
• They are committed to Living our Values everyday
• They are committed to Equality, Diversity & Inclusion
• They offer a strong Work / Life Balance
• They are committed to high Employee Engagement
Their benefits
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Generous holiday entitlement (25 days, rising to 28 days after four years’ service, plus bank holidays)
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35-hour working week
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Agile and flexible working opporunities
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SHPS Defined Contributions (DC) Pension scheme with enhanced employer contributions
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Enhanced maternity, adoption and paternity pay
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Medicash Employee Assistance Programme
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Free eye tests and £20 off glasses at Specsavers
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Cycle to Work scheme
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Free car parking
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Dedicated Learning and Development opportunities
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Volunteering (up to 3 days per year)
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Staff Activity Fund
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Charitable donations (match-funding)
Location: National Training Centre, Osgathorpe, Leicestershire
Salary: £23,655 - £25,133 (depending on experience)
Hours: 37.5 hours per week
Department: Operations
Job Type: Full time
Contract Type: Permanent
If you are a talented dog trainer/behaviourist looking to utilise your skills within the charity sector, this could be the role for you.
Canine Partners' mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.
To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for a Dog Trainer to join our Advanced Training team.
This is an incredible role at a prominent assistance dog charity where your role will be at the heart of our essential work that transforms lives every day.
What you will do:
As an Advanced Dog Trainer, you will play an integral role in creating partnerships by assessing, training, and placing assistance dogs to our beneficiaries. Using your outstanding dog training knowledge and skill you will build on the basic obedience skills learned by our dogs in their puppy homes to turn into life changing skills such as touching buttons, tugging open doors, retrieving dropped items, and more.
You will match dogs to their new partner and support the training and development of the partnership either on-site at our training centre or in the homes of our beneficiaries.
What we're looking for:
- Strong knowledge of dog training and behaviour
- Excellent ability to train and handle dogs
- Good understanding of dog care and welfare
- Ability to plan and carry out training sessions
- Strong communication skills across all levels
- Training, teaching or coaching skills
- Good problem solving skills
- Good administration and record keeping skills
- Good ICT skills (MS Office, internet, email)
- Knowledge or experience of working with people with disabilities (D)
You will pride yourself on your calm and flexible approach and ability to be compassionate and sensitive with everyone you work with. You will be a strong team player alongside being able to work on your own initiative.
Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.
We can offer you:
- Generous annual leave allowance
- Salary exchange ('smart') pension scheme
- Charity sick pay
- Life assurance
- Wellbeing portal
- Free on-site parking
- Dog friendly offices
This role benefits from working at our purpose-built training centre in the rural countryside of Osgathorpe, Leicestershire. There will be regular travel for this role to complete key tasks, therefore it is essential that you have a full driving licence or the ability to transport yourself in line with the requirements for the posts.
If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a CV together with a cover letter than demonstrates your suitability for the role.
1st interview date: Week commencing 22nd July 2024, online.
2nd interview date: Week commencing 29th July 2024, onsite at our National Training Centre, Osgathorpe, Leicestershire.
We recognise the benefit of diverse experiences, and therefore welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
REF-214832
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a busy multi-faceted role in which your organisational and interpersonal skills will be crucial. A flexible, capable person with a purposeful attitude will do well. At QCCA, our staff are committed to going that extra mile, and even further, to get the job done, to the highest standard.
KEY DUTIES
• Liaising with external suppliers and customers
• Formulating and setting up supplier payment runs
• Preparing and Filing invoices, data entry
• Responsible for credit control
• Reviewing and posting staff and credit card expenses
• Managing all financial records and daily bookkeeping of the business
• Maintaining accurate and up-to-date financial records using QuickBooks accounting software
• Process Accounts Payable and ensure invoices are coded
• Preparing monthly Bank reconciliations and credit card transactions
• Assist with the budgeting and forecasting function
• Assisting with the preparation of Year-End audits
• Managing petty cash
• Monthly payroll and pension duties
1-page cover letter required
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About you
You’ll definitely be someone who loves working at a high level and has solid experience of providing close support to the Chief Executive. You are collaborative with excellent communication skills. You have excellent attention to detail and will thrive in a fast paced environment with strong organisation skills. You’ll be experienced in using various means of software with experience of managing a Chief Executive’s diary and liaising with external contractors.
About the role
This is a varied role; from managing the Chief Executive’s office effectively and proactively, to organising and coordinating general office procedures and administration of the office.
About us
Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing. We exist to make life better for carers and bring about lasting change.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.
The closing date for applications is 5pm, 24 July 2024
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK are actively interviewing as we receive applications.
Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary – £28,000 to £32,000 depending on experience
Reporting to – Programme Manager (London & East)
Location – London
Hours – Full time 37.5 hours pw (including evening and weekend hours)
Start -August
Job overview
As a Senior Delivery Lead, you will lead the delivery of the Dallaglio RugbyWorks range of interventions and delivery team within your designated area of London.
In this role you will spend time on the ground delivering interventions to young people. You will also support your Programme Manager with the development and management of the region, which includes the line management of the part time and casual staff members that cover your area.
We are seeking someone with the combined skills of being able to deliver high quality sports and employability sessions to young people with the ability to take on a level of regional coordination.
We are looking for two Senior Delivery Leads, one to lead our work in North and East London and one to lead our work in South and Central London.
Application
Send us your CV.
Supporting young people, using the power of rugby.
Café Supervisor
Contract: Full time, Permanent
Salary: £26,000 per annum
Location: Modern Art Oxford, OX1 1BP
Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.
Our cafe is an important part of the gallery, and our Café Supervisor is responsible for providing a welcoming, friendly environment, serving a high quality menu with excellent customer service. This is an operational and hands-on role where the large majority of time is spent preparing the cafe food and drinks and interacting with the general public.
Person Specification
Essential Skills & Experience
- Excellent eye for detail and food presentation
- A flexible, innovative and proactive approach to sales strategies and solutions
- Experience of working in a similar café environment including exposure to the duties outlined above (specifically food preparation, cooking, stock ordering and management, cash handling and till usage)
- Barista experience, making a range of coffees and hot drinks
- Understanding of Allergens and dietary requirements
- A high regard for customer service and satisfaction
- Self-motivated and able to work on own initiative and without supervision
- You need to be enthusiastic, approachable and above all an absolute team player
Desirable Skills & Experience
- Rota management experience
- Flexibility to work some weekends & evenings
- An interest in contemporary art
Benefits
- 25 days annual leave plus eight public bank holidays.
- Employees are entitled to up to a 25% discount in Modern Art Oxford Shop and Café.
- Employee Assistance Programme through Gemelli.
- Cycle and Home & Tech schemes available via BHN extras.
- An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.
Applications must be received by 9.00am Monday 29 July 2024.
Initial interviews planned for w/c 5 August 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Modern Art Oxford is committed to creating equality of opportunity for all and we value diversity in our team. As part of our Anti-racism Action Plan, we welcome applications from people from the global majority who are under-represented in the workforce in our sector.
No agencies please.
We're looking for a kind, compassionate and resilient Team Leader to join our Homelessness service in Kensington and Chelsea.
£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front-line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
Heaney Hub implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, particularly those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision, case work management and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude
What you'll bring:
Essential:
- Educated to degree level or equivalent
Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Trainee Careers Adviser to work as part of our National Careers Service team. To apply for this role, no direct experience is necessary, and full training and support will be provided.
CXK is an award-winning charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training. The National Careers Service provides careers information advice and guidance to help people make decisions about learning, training and work.
Passion, innovation, and integrity are at the heart of our culture. Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference. In return, we offer a flexible, professional, and friendly working environment in which our staff are truly valued and invested in.
We are looking for excellent communicators who are passionate about supporting others to achieve their goals. You will be organised, able to work flexibly and confident using the internet and IT.
If you want to make a difference by supporting others and have experience of working with people in retail, customer service, sales, recruitment, education, employability, or something similar, then this could be the role for you!
In return you will receive:
- Comprehensive training including a fully funded qualification in Careers Information Advice and Guidance.
- Extensive work shadowing, practical experience, and on-the-job training.
- All the required support to get to know your local area, the needs of our customers and the partners we work with.
- 30-33 days holiday, plus bank holidays.
- Membership of a defined contribution pension scheme, with contributions matched by CXK (up to 10% of annual salary depending on length of service).
- Free personal Life Assurance (3 x annual salary).
- Flexible working arrangements, including home working.
- Generous sickness, maternity and paternity leave benefits.
Please click here for the full job description and person specification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Closing date for applications: 9am, Monday 15th July 2024. Interviews will take place on 24th July 2024 in Hastings, East Sussex.
**Please note that we reserve the right close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible**
Head of Operations
We are seeking an experienced Head of Centre Operations to work for one of the UK’s top animal welfare charities based in Watford, committed to improving the lives of the UK’s pets and striving to give every animal the best chance of finding a new home.
Position: Head of Centre Operations
Location: Watford/Hybrid
Contract: Full time, 35 hours per week, Permanent
Salary: £55,000 - £60,000 per annum depending on experience, plus £5,000 car allowance
Benefits: 25 days annual leave (plus bank holidays), contributory pension scheme, access to free 24/7 support service including legal, financial, emotional, and medical advice.
Closing Date: 9th July, 2024
About the role:
The Head of Centre Operations is responsible for delivering the Trust’s strategic aims through a team of over ninety employees, as well as a significant number of volunteers across the organisations five rescue and re-homing centres and remote supporter groups.
This is a ‘hands-on’ role, the Head of Operations will plan, lead and consistently deliver in the charity’s rescue, rehoming and preventative work; maintaining high standards of animal welfare and customer service at all times.
About you:
The ideal person for this role will have a strong track record of management and leading teams across multiple site locations, you will also have experience in the following:
- A strong focus on coaching and a history of employee development
- An excellent verbal and written communicator
- Confident in using IT in the workplace, particularly Microsoft word, excel and presentations
- Experience in managing diverse operations across multi-site locations.
- Highly organised, with the ability to manage multiple projects and workflows simultaneously
- The ability to influence organisational strategy as part of the senior team
- An empathy with animal welfare
- A driving license
Although not essential, experience within the animal welfare sector would be beneficial for this role.
Please include your CV and a cover letter and tell us why you want to work for us and what you will bring to the role.
Other roles you may have experience with could include Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Business Administrator
Salary: £27,527 - £30,831 per annum + 6% pension
Employment type: Permanent contract
Hours: 36 Hours per week
Location: Haringey, North London including some hybrid working
Closing date: 15 July 2022, 12noon
Interviews: 26 July 2024
Do you thrive in a busy and dynamic environment? Are you passionate about supporting a cause that makes a difference?
The Bridge Renewal Trust is a forward-thinking charity dedicated to reducing heath inequalities and creating healthier, safer and stronger Haringey communities. Established in 2009, we have grown from a team of 3 to over 55 staff members, supporting over 20,000 people annually with a turnover of approximately £3m.
We are seeking an experienced Business Administrator to oversee our day-to-day administrative functions, including human resources and office management. You will provide administrative and operational support to Chief Executive and the senior management team with the goal of streamlining administrative processes, improving consistency across the organisation, and enhancing organisational efficiency and effectiveness. This role is pivotal in improving the quality of services provided to the diverse communities in Haringey, at a time when our support is needed more than ever.
First and foremost, we are looking for an ambitious and competent professional with a strong track record of executive administrative experience; excellent organisational and time management skills with the ability to prioritise workload and meet deadlines; and strong communication and interpersonal skills, with the ability to build rapport with staff and volunteers at all levels.
We operate flexible working practices, and depending on work commitments, the post holder may utilise some hybrid working arrangements as appropriate including working from our offices or at home.
Are you ready to join our growing team and be part of positive change? This is your exceptional opportunity to join a progressive organisation where we value and reward the performance of our staff.
To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form.
For a full job description, please visit the Bridge Renewal Trust website.
The Bridge Renewal Trust is an equal opportunities employer and positively welcomes applications from all sections of the community.
Company registration No: 06949568, Registered Charity No: 1131941
The client requests no contact from agencies or media sales.