Copywriter Jobs
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We know the enormous difference play and play professionals can have on children in
hospitals, hospices and other healthcare settings. We want the public, health services and
government to understand why play is a must have, not a nice to have.
In order to support our strategy by raising awareness of why we exist and what we do, we are
seeking a dynamic and experienced communications professional to join the Marketing and
Communications team. With a strong background in media relations and PR, you will have
responsibility of overseeing and delivering the press office function, develop and deliver
media and communications plans, shape our storytelling and key messages and provide
expert consultancy to all colleagues up to and including the Chief Executive.
Working closely with colleagues from across the organisation, children and their families, our
youth panel and health professionals, you will proactively seek out stories to create
compelling content for the media, our fundraising and awareness raising campaigns, and
marketing collateral. You are an exceptional copywriter and will have an understanding of
different audience requirements and can advise colleagues accordingly.
Reporting to the Head of Marketing and Communications, you’ll support with strategic
communications planning, and in the ideation, development and management of content to
maximise impact of campaigns, fundraising appeals, events and policy activity across owned,
earned and paid channels.
You’ll be committed to development, both for yourself and those around you. You’ll manage
your own environment by constantly listening, responding and adapting. You will believe in
the value of giving and receiving feedback as helpful information for us all to continually grow,
and consciously make appropriate, balanced decisions for yourself, others and Starlight.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Samaritan’s Purse International are recruiting for a full time, experienced Marketing Manager to oversee the Communications team, to be based at the National Ministry Centre in Coventry. The Marketing Manager will manage the execution of marketing projects, campaigns and appeals, ensuring they are delivered to the highest standards, within budget, and with a focus on income generation. The Marketing Manager will have a passion for the Gospel and an understanding of their critical role in developing initiatives that lead people to come to know Jesus as their Lord and saviour.
In accordance with the Equality Act of 2010 and due to both the nature and context of the role there is an ‘occupational requirement’ for the post holder to be an evangelical Christian. The job holder should be committed to the purpose of SPI and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.
The client requests no contact from agencies or media sales.
About the role
If you’re a writer who can come up with incredible headlines, craft copy across multiple channels and are driven by a strong desire to do some good in this world, then we want to meet you.
As our Midweight Copywriter, you’ll be joining a talented and friendly creative team who recently won In-House Agency of the Year at the Drum Awards.
We think and work a like an agency – we’re not here to simply cross the T’s and dot the I’s. Our work is all about finding the big ideas, so we need this to be one of your superpowers (and you’ll need a portfolio to prove it).
Our team takes on a variety of briefs from across the organisation and things move quickly. One day, you might be working on our Christmas fund-raising campaign. The next, you could be brainstorming ideas for an event or writing copy for a cash-appeal mail out. Whatever the brief, you’ll be taking projects from concept to completion, always working alongside a designer and a Creative Lead.
You’ll need real understanding of social media, an exceptional grasp of brand voice, meticulous attention to detail, excellent proofreading skills and all the versatility you’d expect from a top-notch copywriter.
Does this sound like you? Then let’s have a chat.
About the team
As our Midweight Copywriter, you’ll be joining a friendly, talented and dedicated team who recently won In-house agency of the year at The Drum awards. You will work closely with your Creative Lead and fellow writers and designers to deliver creative content to highest standard across all areas of our communication.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
About the role
We’re looking for an experienced Senior Art Director to join our award-winning in-house creative team. This is your chance to shape compelling campaigns that inspire action, drive awareness, and create a tangible impact. You’ll bring a unique blend of big ideas, strategic thinking, and hands-on design skills to ensure Shelter’s messages resonate powerfully across all platforms.
From ideation to launch, you’ll be responsible for delivering ambitious, research-driven concepts and solutions. You should feel equally at home designing to our brand guidelines and leading the charge on your own innovative concepts. Occasionally, you’ll also step in to support with general design needs, ensuring that all outputs for the Shelter brand meet the highest creative standards while maintaining brand consistency. A strong command of Adobe Creative Suite is essential.
In this varied, fast-paced, and rewarding role, you’ll collaborate closely with colleagues— specifically working alongside our Senior conceptual Copywriter taking briefs from concept to completion. You’ll lead some projects independently while receiving support and guidance from the Creative Lead when needed. The role offers an opportunity to work across a range of media, including print, TV, social media, and experiential designs. You’ll collaborate with stakeholders across the organisation, creating communications for teams in fundraising, campaigns, services, and occasionally retail.
You’ll also take on a mentoring role for one of our in-house designers, helping them develop their creative skills while ensuring their work consistently represents the Shelter brand to the highest standards. Supporting their wellbeing in the workplace will also be part of your leadership approach.
About the Team
As our Senior Art Director you’ll be joining a friendly, talented and dedicated team who’ve recently won In-house agency of the year at the Drum awards. You will work closely with your Creative Lead and fellow writers and designers to deliver creative content to highest standard across all areas of our communication.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SAT-7 UK is looking to recruit a Supporter Engagement Officer to inspire and influence individuals and the UK Church to show love, strengthen faith and bring joy to millions of people across the Middle East and North Africa.
This is an exciting opportunity for a well-organised and personable individual to help support and build our relationships with individual supporters.We are looking for someone with good administrative and organisational skills to help increase the impact of direct mail (appeals), the development of welcome and regular giving programmes, fundraising projects, and in using personal communications (including phone) to connect with supporters. Experience working in the charity sector, ideally in a fundraising capacity, is desirable.
Applicants should have excellent communication and implementation skills, enjoy the challenge of working in a growing team at a time of transition, and thrive in the context of a voluntary sector environment. The role requires someone motivated by their Christian faith with a personal interest and heart for the people of the Middle East and North Africa.
KEY RESPONSIBILITIES
- Support the High Level Donor (HLD) touchpoint plan by ringing supporters on a weekly basis
- Track and record communications with prospects and donors in the supporter database
- Use the database to identify HLD prospects and to run regular reports about individual giving as guided by the Fundraising Manager
- Contribute to the delivery of direct marketing campaigns (supporter and external appeal mailings), including preparing appeal briefs, kick-off meetings, liaising with colleagues, external copywriter and external agency/mailing house
- Help develop and grow the joy bringer (regular giving) programme through the use of new data insights, reporting, anniversary gifts and online events
- Ensure individual supporter relationships (including HLDs) are appropriately managed, thanked and asked
- Support key supporter/donor care management processes and programmes
- Support the expansion of digital fundraising campaigns
- Support the development of other fundraising opportunities including legacies / in-memorium giving, emergency appeals and projects e.g. for supporter-sponsored events
If this sounds like the right role for you and you would like to find out more, please see the Application Pack and apply via the SAT-7 UK website.
Growing Church in the Middle East and North Africa, confident in Christian faith and witness, serving the community, contributing to society & culture
The client requests no contact from agencies or media sales.
Media & Social Content Officer
£26,000 - £28,000 per annum
Redditch – Hybrid, 2 days in the office (Tues/weds), 3 days from home
Full-time
12 Month FTC – Maternity Cover
Are you passionate about using social media to make a positive impact? Our client is a charity supporting nurses and midwives in times of crisis, they are seeking a Media & Social Content Officer to join their dynamic team on a 12-month maternity cover basis. With a salary range of £26,000 - £28,000 per annum, this full-time, permanent role offers 30 days of annual leave and up to 8% employer pension contribution.
Ideal Candidate:
- Experienced in designing and creating social media content
- Proven track record of designing and creating branded assets like presentations, posters and infographics
- Proficient in graphic design tools like Canva
- Strong writing abilities with a commitment to diversity and inclusion
- Motivated, proactive, and able to work well in a team setting
- Familiarity with CRM databases
- Experience creating social media videos for TikTok / Reels (desirable)
- Experience working with content creators or influencers (desirable)
Benefits:
- Hybrid – This role will require attendance in the office in Redditch, Worcestershire on Tuesdays and Wednesdays
- 30 days annual leave (pro rata) which includes 3 fixed days between Christmas and New Year in addition to bank holidays.
- Up to 8% employer contribution
- Opportunity to work for a charity that supports a noble cause
- Great potential for personal and professional growth
Key Responsibilities:
- Create engaging social media content and videos aligned with the charities communication strategy
- Design branded assets for various marketing purposes
- Support external communications to press, social media, and stakeholders
- Monitor and evaluate social media data for campaign optimisation
- Write creative copy for social media, long-form case studies, short-form blog posts, and internal newsletters.
- Create video content for social media channels, including Tiktok, based on social media strategy.
- Collaborate with partners and content creators to amplify the charities message
This provides a summary of the key responsibilities, please download the full recruitment pack on the application page to see the full list of duties and detailed Person Specifications.
Our client
Our client is the charity that transforms the lives of nurses and midwives facing crisis and tough times. The need for them has never been greater and the charity is at its most critical point in its 107-year history as the demand for support is at an all-time high and still increasing while there is a need to refocus income sources.
Over the past 10 years, the nursing and midwifery professions have faced multiple challenges, including covid, staff shortages, pay disputes, the cost of living, and now burnout.
Our client is there to help the professions when they need life-changing and practical support. They help the financial and mental health of nurses and midwives, enabling them to continue to provide the care that supports the ‘nation’s health’.
Application Process
To apply, please submit your CV and cover letter by Wednesday 5th of February 2025.
The Cover Letter should answer:
- Why are you interested in working for a charity?
- How will your skills, knowledge and experience make you a successful Media and Social Content Officer?
- How does this role align with your career aspirations?
Deadline for CV & Cover Letter - 5th February 2025
1st Stage Interview - week commencing 10th February 2025
2nd Stage Interview - week commencing17th February 2025
If you have experience as a Social Media Officer, Digital Marketing Assistant, Creative Marketing Officer or junior copywriter and want to make a positive impact on the world then this might be the role for you.
Wild fish and their waters need our help. Will you join us in making a difference?
WildFish is a charity dedicated to conserving wild fish and their aquatic habitats. If you’re looking for a role where you can grow professionally, develop your skills, and make a tangible impact for water-dependent wildlife, this opportunity is for you.
We’re seeking a talented and creative Content Creator to join our communications team. The ideal candidate is a skilled storyteller who can produce engaging, high-quality content across various platforms to connect with our audience and achieve our communication goals. Working closely with the communications manager, you’ll also play a pivotal role in amplifying our voice in the media and driving awareness of the critical issues facing wild fish populations.
Key Responsibilities
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Develop and create compelling content for various channels, including press releases, social media, website, and email campaigns.
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Align content with the organisation’s strategy and objectives.
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Collaborate with campaign teams to understand key objectives and craft communication materials that effectively deliver messages to the media.
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Develop and foster relationships with the press to create media opportunities.
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Plan, produce, and edit videos, graphics, and images for digital platforms.
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Conduct research to generate ideas and ensure content accuracy.
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Monitor trends and incorporate them into relevant, timely content.
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Work with the communications manager, to analyse performance metrics and adjust content strategies for maximum engagement.
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Stay up-to-date with content creation tools and techniques.
Personal Requirements
Essential
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Passion for WildFish’s mission and a commitment to its values.
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A sharp news sense with the ability to identify and promote engaging stories.
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Experience as a content creator, copywriter, or similar role.
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Strong writing, editing, and storytelling skills.
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Proficiency in design tools like Adobe Creative Suite, Canva, or similar software.
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Familiarity with social media platforms and best practices.
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A proactive attitude with a passion for creativity and innovation.
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Exceptional verbal and written communication skills, with experience crafting press releases, Q&As, blogs, and more.
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Strong multitasking and organisational management.
Desirable
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Ability to shoot and edit videos is a plus.
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Background in an environmentally-foccused role
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Knowledge of UK national media and environmental issues.
Preferred Qualifications
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Experience with content marketing strategies.
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Knowledge of analytics tools like Google Analytics or social media insights.
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Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
What We Offer
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Salary: £25,000–£28,000 (dependent on experience).
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25 days annual leave, plus 8 bank holidays.
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Additional leave during the festive season.
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Flexible and remote working arrangements, with fortnightly travel to Salisbury (SP2).
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Learning and development opportunities.
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Pension contributions of 5%.
Diversity and Inclusion
At WildFish, we value diversity and inclusion. We are an equal-opportunity employer and encourage applications from individuals from under-represented groups in the conservation sector. If you don’t meet all the criteria but are passionate about our mission and believe you can contribute, we encourage you to apply.
How to Apply
To apply, please send your CV and cover letter to [email protected].
For questions about the role or application process, including reasonable adjustments, contact our Operations Manager at the same address. Applicants must have the right to live and work in the UK.
Our mission is to reverse the decline of wild fish populations and their habitats, ensuring clean, healthy, fresh and coastal waters.
Harris Hill is seeking an experienced Graphic Designer who can support a high profile international charity for 3 months on a full time basis.
This role is hybrid based with 1dpw in the office, and this must be a Thursday when team is in.
As a Graphic Designer you will create visually engaging content across multiple channels, transforming content briefs and brand guidelines into innovative communication and marketing materials. You will bring the organisations brand and creative platform to life, showcasing their work for through exciting, innovative, channel and audience-led design work, while representing the Creative team’s skills and processes to the wider organisation.
Duties:
Develop and produce visually engaging content across multiple channels, including digital, print, and social media.
Create designs that are guided by audience insights and channel-specific considerations to ensure relevance and effectiveness.
Champion innovation and creativity across all projects, from brief to delivery.
Collaborate with copywriters and other team members to effectively communicate our brand’s message, ensuring all designs align with brand guidelines.
Collaborate with the Account Managers and Traffic Managers to ensure timely production and delivery of design materials.
Collaborate with the Senior Content Lead (Copy & Design) and Senior Graphic Designer in improving and developing our brand expression, ensuring is kept up to date and relevant.
Act as a brand guardian and ensure all content is in line with brand guidelines, image and inclusive storytelling guidelines.
Champion the Creative team’s skills, processes and ways of working to the rest of the organisation through workshops, inductions and drop-in sessions.
Contribute to building and maintaining a strong, collaborative and mutually supportive team. Other duties as required and requested in keeping with the wider needs of the team, particularly in emergency rotas and to also support a flexible team approach.
Relevant experience
Proven graphic design experience, accompanied by a robust portfolio showcasing multichannel designs.
Experience to produce creative and impactful work across a variety of channels, audiences, and briefs, while maintaining adherence to brand guidelines.
Experience leading design projects from inception to completion, with extensive production experience in preparing materials for both digital and print publication. Proven ability to incorporate feedback constructively and communicate feedback effectively to team members throughout the design process.
knowledge and skills
Expert skills in industry standard tools such as Adobe Creative Suite (specifically but not restricted to Adobe InDesign, Photoshop and Illustrator).
Highly creative with the ability to generate ideas and practically contribute to the Creative Team’s output.
If you would like to be considered, please apply for more details. A CV and portfolio is required to be considered.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Brighton College is seeking to appoint a Senior Communications Officer (Development and Engagement) on a permanent basis.
Job Title: Senior Communications Officer (Development and Engagement)
Reporting to: Deputy Director of Development and Engagement
Main Purpose of the Role: Working in the dynamic and successful Development and Engagement team, you will lead on all communications activity supporting our parent, alumni and donor engagement programmes. Responsible for developing and managing communications strategies and campaigns, you will also undertake a varied range of projects across our communication platforms.
An experienced copywriter and enthusiastic digital marketeer, you will work to ensure all communications are of the highest quality, on brand and align with our core values and strategic ambitions. The successful candidate will possess a strong understanding of marketing principles and have experience in using a range of marketing software packages and tools.
You will be encouraged and supported to take ownership and initiative, bringing your own expertise to support the objectives of the team and the wider school. Integral to our communications strategy is the development of a new alumni website due to launch in 2025.
You will work to increase community cohesion and engagement, deepening relationships within our global school community.
General Duties and Responsibilities:
Copywriting and Content Creation
- Leading on copywriting for all development and engagement collateral e.g. event invitations, programmes, brochures, website content and supporter engagement communications.
- Collating and managing the department’s digital assets for the purposes of content creation.
- Leading on the creation of our annual alumni magazine, The Pelican.
- Liaising with parent and alumni volunteers to create engaging content.
Digital
- Leading on management and content creation for the alumni website oldbrightonians com
- Working closely with the Archivist to ensure relevant historic content is migrated to our digital archive site.
- Developing and executing the department’s social media strategy, creating exciting content for the alumni social media platforms (Instagram, Facebook).
- Responding to comments and messages through all social media channels.
- Creating email campaigns and communications sent to our alumni, parent and supporter communities.
- Leading on the use and development of Brighton College Connect, our alumni networking platform.
- Taking an innovative approach to current and emergent technologies and trends to increase engagement.
- Reporting on engagement and communications activity.
Design
- Generating digital imagery and design to support social media and email marketing campaigns.
- Managing external relationships with key designers, publishers, mailing houses and digital providers.
Data and Process Management
- Planning and overseeing the scheduling of engagement communications.
- Working closely with the Senior Development Officer to manage communications preferences for the community and ensuring all data processing is compliant.
- Exporting data sets for all communication campaigns.
- Supporting colleagues to execute annual data projects e.g. data collection and cleansing.
Other
- Working to budget constraints for communications resource, providing regular financial updates to the Deputy Director.
- Maintaining a close working relationship with the College marketing department, sharing content, best practice, planning and strategies.
- Responding to relevant emails and phone calls from the community in friendly, timely and approachable manner.
- Supporting the Senior Events and Engagement Officer in reaching event attendance targets.
- Managing the alumni Shopify account, ensuring this is successfully embedded across website and CRM, and effectively promoted to the community.
- Any other reasonable tasks to support the team and at the request of the Director or Deputy Director of Development and Engagement.
Person Specification:
The successful candidate will have experience in the following areas:
Essential Criteria
- At least two years’ experience of working in a busy marketing/ communications role
- Strong copy writing skills, with excellent grammar and proofreading skills
- Track record of increasing community engagement
- Experience of using CMS, CRM systems plus digital marketing and social media platforms
- Experience of managing multiple projects simultaneously and to competing deadlines
- Excellent time management skills and a demonstrable ability to multitask
- Good level of IT competency and experience of Microsoft Office packages
- Ability to work autonomously and take initiative
- Builds strong internal and external stakeholder relationships and works well with others
- Approachable and professional communication style
- Excellent attention to detail and an analytical and interpretative mindset
- An enthusiasm for education and the independent school system
Desirable
- Experience of using Google Analytics
- Experience of design work such as use of Canva and Adobe
- Understanding of GDPR legislation
- Good financial acumen with strong numeracy
- Previous experience of working at a charitable organisation and/ or an understanding of fundraising
Hours of Work:
Monday to Friday inclusive, 8.30am to 5.00pm with a 60 minute unpaid lunch break (37.5 hours per week). In addition to this, the post-holder will be required to work some evenings and weekend events for which time in lieu will be given.
Remuneration:
The salary for this role will be £30,000 per annum.
Holidays:
23 days, plus bank holidays increasing to 28 days plus bank holidays after 2 years of service (of which 3 days need to be taken between Christmas and New Year when the College is closed)
Benefits:
- Contributory pension scheme with matching contributions from the employer up to 9%, which all eligible employees will be automatically enrolled into within three months of commencement of employment.
- Life Cover is provided whilst working at Brighton College after successfully passing probation period.
- Complimentary lunch is provided.
- Free tickets to the College’s music, dance and drama performances.
- Job specific learning and development programme available to all employees.
- Access to books, magazines and DVDs from the College Library
Wellbeing:
- Subsidised gym membership for the School of Science and Sport is available, which includes access to yoga and Pilates classes, meditation sessions and use of the gym and swimming pool.
- Personalised health and wellbeing consultations.
- Generous sickness policy.
- Access to books, magazines and DVDs from the College Library.
- Comprehensive wellbeing package.
For full details of the role, please see the Job Profile Document on our website.
We are a multi-award winning, creative and innovative organisation, with an ambition to make our mark in the mass marketing arena. We’re looking for an experienced direct marketer who is proactive, passionate and creative in their approach and who believes in creating a personal and rewarding experience for the UK public to make a difference to the lives of the world’s most vulnerable children.
The Senior Individual Giving Manager is responsible for the delivery of three key Individual Giving areas: Individual Giving Retention, Challenge Event & Community Fundraising and Supporter Care. They will oversee critical campaigns and a stewardship retention programme via a range of direct marketing channels, in order to drive income and achieve our strategic objectives. They will also work closely with the Head of Acquisition & Individual Giving to shape our Individual Giving strategy, and will be responsible for the ongoing monitoring, continuous improvement and success of campaigns that provide low risk, unrestricted income - crucial to our future growth as an organisation.
If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.
Your role
You will have a significant impact on our fundraising activity and be at the forefront of shaping our interactions with the general public, by helping to create and then leading on the implementation of our Individual Giving Strategy, leading on the implementation of our Challenge Event & Community Fundraising programme, and overseeing our Supporter Care function. You will provide line management to the Individual Giving Manager, Challenge Event & Community Fundraising Manager and Supporter Care & Individual Giving Assistant, ensuring excellent levels of stewardship are delivered to our donors and supporters at every interaction.
You will be experienced in direct marketing – creating compelling propositions and content, able to plan and carry out sophisticated stewardship journeys, whilst ensuring there are robust systems and processes in place to execute superb supporter care.
You will work closely with the Acquisition team to ensure activities are optimised and integrated at all times. You will have a strong campaign management approach (from planning to evaluation) and be responsible for the ongoing monitoring, continuous improvement and success of each campaign your team delivers – using data and insights to shape future planning and the growth of the Individual Giving programme.
Your responsibilities:
- To provide first-rate line management to your line reports in the Individual Giving team. You will model excellence in management that will result in your team thriving in their roles and developed to achieve their best, with high standards of performance and behaviour, whilst maintaining high levels of wellbeing. As a senior member of the Supporter Engagement team, you will model these high standards of performance and behaviour to support the Head of Acquisition & Individual Giving and Supporter Engagement Director.
- To oversee the delivery of War Child’s Individual Giving supporter retention programme, including cash and emergency appeals, warm telemarketing (upgrade, reactivation and C2C), welcome journeys and a series of engagement communications across the year, providing feedback on copy and creative, as well as providing sign-off on data selections and briefs for Individual Giving. Our multi-channel approach requires a good knowledge of telemarketing, email, SMS and direct mail, as well as KPI monitoring, analysis and learning for the continuous improvement and success of the programme. You may also be required to carry out some Regular Giving acquisition activity as needed.
- To lead, alongside the interim Senior Acquisition Manager, on cross-organisational Data project, with the objective of maximising on currently underutilised data opportunities from across the organisation, ensuring that all roads ultimately lead to regular giving.
- To work closely with the Head of Acquisition & Individual Giving, and the Acquisition team, to ensure all campaigns and supporter journeys are well planned, joined up, and motivate potential and existing supporters with a personalised and rewarding experience. This includes the planning and overseeing the delivery of strategic supporter journeys, and creating new processes to ensure maximum effectiveness and efficiency across the programme.
- To oversee our Supporter Care function, including leading on all call handling and complaints process training, overseeing our refunds process and people in vulnerable circumstances policy, and ensuring all SLAs are met. You will also be required to manage some elements of our Legacy fundraising programme (including admin, stewardship and acquisition activity) as needed.
- To oversee our Challenge & Community Fundraising function, including the planning and delivery of core events, the acquisition of new fundraisers and the stewardship of existing fundraisers. You will provide feedback on copy and creatives and ensure all SLAs are met. You will also work closely with your line report, the Challenge & Community Fundraising Manager, to maximise the income potential of supporters through exploring new opportunities and ensuring excellent levels of supporter care and thorough results reporting.
- Deliver on annual income targets for each function you oversee, monitoring income and expenditure for each campaign and providing regular progress reports and updates on performance to the Head of Acquisition & Individual Giving and the Leadership Group as required. This includes reporting on Supporter Care SLAs and processes.
- Draw on fundraising knowledge and expertise to support the Head of Acquisition & Individual Giving on the development and implementation of the department strategy, including making key recommendations on targets, opportunities for growth, scale back, and spend needed, while considering the external environment / trends across the sector, audience insight and campaign learnings – helping to influence strategic decisions on future investment. budgeting and planning.
- Support the Head of Acquisition & Individual Giving on our budgeting and planning, by leading on the monthly Management Accounts process for your areas and supporting the Head of Acquisition & Individual Giving on reforecasts.
- To utilise your direct marketing expertise to maximise the potential income across every campaign you are responsible for, and to be a practitioner, modelling high standards of hands-on direct marketing and individual giving knowledge to your team.
- To ensure excellent stakeholder and agency management so that War Child is in a strong position to motivate sector specialists to engage with our brand and form long-term relationships.
- To take responsibility for updating the out of hours emergency rota for your team.
- To maintain an up to date knowledge of current activities at War Child and be an advocate of the War Child brand.
- Work closely with the Fundraising Compliance Manager and other key team members to ensure that all marketing activity is in line with compliance regulations set by the IOF, DMA, ICO, Fundraising Regulator and GDPR legislation.
- Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK’s Child Safeguarding and Adults at Risk Policies.
These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.
You are:
- An experienced senior fundraiser, with demonstrable knowledge of mass market channels and direct marketing principles, ideally gained within an international development or humanitarian NGO setting so you can present War Child’s work with authority.
- An experienced people manager, with a strong understanding of the principles of motivational people management and individual development, and be able to apply this confidently.
- Experienced in turning individual giving strategies covering multiple channels, products and audiences into detailed plans and activities.
- Analytically and numerically strong, and highly confident in using Excel. Able to take an evidence-led approach to enhancing performance, by analysing data patterns and trends (including the attrition of donors), and using a range of KPIs to monitor and predict performance.
- Experienced at working in a target-led environment with a proven track record of successful fundraising results, delivering against targets and income growth.
- Someone with a good working knowledge of best-practice Supporter Care and Challenge & Community principles and stewardship, and a passion for delivering excellent service to donors and supporters.
- Highly experienced at using a relational database to support and report on fundraising activity, using insight and analysis to identify opportunities and make strategic decisions.
- Experienced in critically evaluating activities to achieve strategic priorities and maximise their effectiveness.
- An excellent copywriter who is passionate and experienced at crafting compelling direct marketing copy for Individual Giving donors.
- Someone with a good understanding of the principles of fundraising regulation and GDPR, and its implications for fundraising policy and practice.
- An excellent communicator and relationship manager with strong networking skills at senior levels, internally and externally.
- An excellent multitasker who can prioritise a demanding and varied workload efficiently
- Highly self-organised, process driven, proactive and have an excellent eye for detail.
- Willing to work outside of normal working hours where needed, in response to emergencies.
All candidates for roles based in London are required to have the right to work in the UK.
We are driven by a single goal – ensuring a safe future for every child affected by war.
The client requests no contact from agencies or media sales.