Contact Centre Officer Jobs in Westminster, Greater London
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Job Summary
This role is an expansion of our employment pathway and will be our first dedicated employment coach for our students.
PiP has developed a unique reputation for our experience and quality of employment support for adults with learning disabilities. This has led to an increased number of referrals with a focus on employment, an expansion of our in-house social enterprise capacity, and more employers keen to work alongside us to diversify their staff base.
PiP is keen to respond to and meet this demand. This role for us is the next step in doing so, allowing us to increase our job coaching capacity and providing more dedicated resource for students on their employment journey. As to date our coaching has been delivered across our existing staff team.
Who We Are
PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.
Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.
What You’ll Need
- Working with people with learning disabilities, or a similar client group
- Experience of training, education, or employment support delivery
- Experience of job coaching or supporting work placements
- Understanding of and commitment to a person-centred approach
- An understanding of the needs of employers and ability to articulate the benefits of having a diverse workforce to businesses
- Able to establish, develop and maintain constructive and professional relationships, both internal and external, with a wide variety of professional and carers
- Evidenced experience of success in building strong and positive relationships with a variety of people and organisations
What We Offer:
· The salary for this role is circa £29,500 dependent on experience with incremental pay progression.
You'll get 25 days holiday + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish.
· An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)
· We offer a travel subsidy of up to £7.50 per day to help with the cost of commuting.
· We provide a 4% pension contribution
· Incremental pay progression
· It's an early finish on Fridays - we close once all students leave around 4pm.
· Free Employee Assistance Programme 24/7 including access to counselling
· We offer regular team meals and social-generally during work hours and they are optional.
· We offer a cycle-to-work scheme and other staff discounts
Our Mission
PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.
Our commitments
PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities.
PiP keeps all personal information confidential and in line with current data protection legislation and GDPR.
Closing Date: November 17th 2024
We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.
Empowering adults with learning disabilities to achieve their ambitions.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are recruiting a Team Lead (Horticultural Services) to lead the team at the Stud Nursery in Home Park, Hampton Court in providing a social enterprise and training resource for people to learn and develop skills, confidence and friendships.
Who we are
At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.
About this post
We have a new role for a Team Lead (Horticultural Services). You will be creative and independent thinker, with excellent management skills, who is able to support and empower the staff and volunteers at the Stud Nursery to create a welcoming and supportive environment for adults living with learning disabilities.
You are someone:
- Shares our values of professionalism, recognition, independence, empowerment, partnership and sustainability
- Understands the value of volunteering and user participation in a building community based organisation
- Actively support and promote the charity's objectives across its core boroughs and contractual partnerships
Benefits in working for us
The charity ensure the following benefits for all its operational staff:
- A baseline commitment to pay London living wage for all its front line staff.
- A commitment to training and professional development to support internal progression as part of our performance support.
- Inclusion in and contribution to the charity's pension scheme
- Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
- Access to a range of discount schemes
- Access to the charity's employee assistance programme
- Access to travel card loan and bike to work scheme
Critical Values in the delivery of this role
- To assess, plan and develop the wider multi–disciplinary use of the Stud as a community garden and ecologically sustainable resource by using the value of sustainability.
- Work with the Service Development Manager to maximise the value of partnership and the opportunities on site guaranteeing its development as a social enterprise and local training resource for people with a range of disabilities and enduring mental health support needs.
- Employ the values of professionalism and staff recognition and support staff, volunteers and those working on site to diversify its working environment and increase its revenues through product development, sales, and corporate relationships.
- Work with the Service Development Manager, staff, clients and Stud volunteers to increase access to the site as a community and therapeutic space and encourage the values of empowerment and independence.
Key Responsibilities for this role
- To support the Service Development Manager, Skills and Activities Coordinator, Support Staff and Volunteers in leading the development of the Stud Nursery as a viable social enterprise
- To ensure there is a weekly, monthly and seasonal horticulture plan in place (created in partnership with the Support Workers) which reflects the resources needed for client activities, product sales development and events
- To advise and support the Skills and Activities Coordinator in developing practical skills and/or qualification for people/groups using and supporting the sites development to encourage independence and empowerment
- To mentor and coach those using the sites services to lead and shape the sites programme of development as a sustainable community space and social enterprise.
- Work one Saturday per month, as agreed with the Service Development Manager, to open the nursery to volunteer project gardeners, and as a produce sale point to the local community
- In collaboration with the Skills and Activities Coordinator and Admin Support, to ensure all Health and Safety requirements are met, including site and individual risk assessments, and regularly reviewed to ensure a level of professionalism is being kept at all times
- To manage the Support Workers and Skills and Activities Coordinator, and support the charity’s drive toward values-based recruitment and leadership of its staff, volunteers and those using its services and to ensure staff recognition is held as a core value.
Candidates should ensure their covering letter and cv address the key competences set out in the Person Specification.
Candidates should ensure their covering letter and cv address the key competences set out in the Person Specification.
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This role is a core part of Pecan’s senior leadership team (SLT), working to develop strategic direction and playing a play a key role in the organisation’s aim to transform the lives of the most disadvantaged people in our community.
You will enable Pecan’s frontline team to deliver the highest possible standards of service. You will have responsibility for developing a strategy and vision for all community food activities and developments within Pecan. You will focus on ensuring the programmes have dignity at their heart and work towards seeing an end to foodbanks. You will work with the projects to support them to collaborate and work together. You will play a key role in the organisations aim of transforming the lives of the most disadvantaged people in our community.
When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.
Main Responsibilities:
- Line manage and appraise staff in line with Pecan’s procedures: Foodbank Manager, Pantry Manager, Operations Manager, and the Development Manager Community Food Programmes.
- Demonstrates strong financial literacy and business acumen.
- Develop and oversee food strategy for Pecan’s food services, implementing the vision to end the need for food banks, re‑imagining the food services offer and including a cash-first approach.
- Develop and manage partnerships with authorities, corporates, churches, community groups and networks to support the successful development of programmes.
Key Requirements (specific skills, qualifications required):
- Strong experience of managing multiple projects.
- Experience of managing staff and volunteer teams.
- A strong understanding of community food programmes.
- Demonstratable history in achieving targets.
Desirable knowledge/expertise
- An effective networker.
- Experience of the voluntary and community sector.
- Experience of working across a spectrum of church cultures and types.
- Experience of organisational development.
Please read the Recruitment Pack containing the Job Description for more information. To apply please submit the following:
- CV
- Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.
Closing Date: Wednesday 6th November 2024, 9am
Interview Date: Week commencing Monday 11th November 2024, Details TBC.
Start Date: December 2024 or January 2025
Please note that applications that do not contain BOTH the CV and Covering Letter as described above cannot be considered. Candidates that have not been contacted by the interview date or within 2 weeks of submitting an application if it is an open recruitment, have not been shortlisted for interviews.
Please read the Recruitment Pack containing the Job Description for more information. To apply please submit the following:
- CV
- Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.
Please note that applications that do not contain BOTH the CV and Covering Letter as described above cannot be considered. Candidates that have not been contacted by the interview date or within 2 weeks of submitting an application if it is an open recruitment, have not been shortlisted for interviews.
The client requests no contact from agencies or media sales.
Our Head of Membership Services will lead the development and implementation of an ambitious membership strategy and engagement plan, ensuring our offer remains competitive and meaningful, meets our members’ needs, and is responsive to feedback.
In this senior management role, you will be responsible for strategic and operational leadership of the membership team, ensuring that members have a positive and engaging experience, that their voices and interests are heard within RCEW, and their interests represented in decision-making.
You will lead on supporting our members to work within the framework of the Rape Crisis National Service Standards (2024), producing and updating guidance and information as necessary and facilitate the sharing of best practice through peer support spaces.
We require the post holder to be female - Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies. RCEW and local Rape Crisis Centres provide space where women and children who have experienced sexual violence and abuse are supported and can access services.
The client requests no contact from agencies or media sales.
About Internews:
Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.
For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.
Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.
Our commitment to a culture of belonging:
Internews is passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams, and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, the self-taught,
and people of multiple races, nationalities, ages, sexual orientations, and socio-economic backgrounds. We are an Equal Opportunity Employer and encourage candidates of all races, genders, ages, abilities, orientations, ethnicities, and national origins to apply, and actively welcome those with alternative backgrounds and experiences.
POSITION SUMMARY:
Performs Accounts Payable function; processes transactions in the accounting system and maintains accounts payable files for vendors. Primary point of contact for questions and assistance regarding entry and payment of invoices.
Essential duties and responsibilities:
- Subject matter expert on Unit 4 ERP System Vendor Master File and accounts payable, provide support to other Internews staff also entering invoices.
- Prepare and enter multi-currency invoices for all payment methods (Barclays wire Transfers, ACH, check, FX, Western Union, etc.), including review for proper coding and approvals.
- Review and research open payables to resolve outstanding issues prior to payment.
- Process recurring remittances according to corporate schedule, including payment of invoices entered by others.
- Processing payments and Provide payment confirmations to appropriate parties as necessary.
- Maintain AP vendor master records in accounting system.
- Organize and maintain A/P files.
- Research vendor payment history in response to queries from Internews staff and others.
- Cross trained as backup staff to other department functions, including PSC payment processing and expense reimbursements and AP mailbox cover.
- Support of commitment accounting and purchase order monitoring
- Maintain Asset Register incl Additions and Disposal, Monthly Depreciation calculation and posting the journals into the accounting system.
- Balance Sheet Reconciliations including Payroll and Bank Reconciliations before month-end close.
- Debtor and Creditor reconciliations and Advances (Cards) before month-end close
- Processing and posting Prepayments before month-end close.
- Income & Expenditure Recording in the accounting system
- Proving support during Statutory and Donor Audits
- Fixed Asset Management.
- Understanding of and demonstrated commitment to upholding Internews Core Values.
- Maintains confidentiality in all matters related to vendors and payments.
- Other duties as assigned. Maintains confidentiality in all matters related to vendors and payments.
Qualifications:
- 3+ years progressively complex accounting experience
- Proven ability to work both independently and as an effective team member.
- Proven ability to prioritize and handle multiple on-going assignments.
- Intermediate expertise in Microsoft Office, particularly Excel
- Excellent organizational skills
- Proven ability to set priorities and manage time effectively.
- Proven analytical and problem-solving ability.
- Ability and willingness to travel to international locations, including challenging or remote locations up to 10% of the time.
- Relevant university degree
- Accounting Degree or Qualified by experience.
- Familiarity with computers and computer software including spreadsheets, word processors, e-mail, and accounting systems.
- Ability to read and comprehend basic instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to other employees of the organization
Vacancy Timeframe:
Deadline for Applications: 20 October 2024
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work hours are generally Monday through Friday from 8:30am to 5pm; occasional irregular hours are required to accommodate international tele-conferences.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
This position will be in the United Kingdom and therefore a successful applicant must be able to demonstrate their right to work in the UK.
The young people we support in this service are amazing, they are courageous, determined, and brave. These young people have often survived very difficult experiences and have often experienced high levels of violence in their lives. This can mean at times we have to work harder to secure their trust and build relationships with them. The experiences these young people have had in their lives means they can feel frustrated, angry, and upset. We need someone committed to showing care, respect, patience and understanding, someone who understands that challenging behaviour can be a demonstration of the impact of multiple traumas. This is a fixed-term role for 12 months
- Full time, 12 month fixed-term role in our Youth Justice Team
- Salary £31,200-£34,736
- Deadline: 9am, Thursday 24 October
Position: Senior Volunteering Learning and Development Officer
Hours: Part Time, 21 hours per week
Contract: Fixed-term project - up to 28 February 2025
Location: Office based in London with flexibility to work remotely
Salary: £19,380.60 per annum (FTE £32,301 per annum) plus excellent benefits
Salary Band: Band 2*, Charity
*you will start at our entry point salary of £32,301 per annum - subject to increase if contract is extended.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re looking for someone with a passion for supporting volunteers and developing accessible learning solutions.
We have an exciting opportunity to join our Volunteering and Community Networks Team as we roll out our new Volunteer Management System to over 3000 volunteers and staff. This role is ideal if you’re experienced in supporting and leading volunteers, with excellent interpersonal skills and experience in supporting individuals remotely with learning and development needs.
You’ll be passionate about developing learning solutions, and you’ll take a collaborative approach with our volunteers and staff to identify support needs and develop solutions together.
You’ll have a successful track record of developing e-learning. And in this role you’ll work closely with colleagues across Volunteering and Community Networks to develop tools and activities which allow volunteers and staff to fully embrace and embed our new Volunteer Management System.
You’ll be joining us at an exciting stage of our development and this is a fantastic opportunity to be part of a supportive and friendly team.
Please note this is a fixed term contract until the end of February 2025, with an immediate start date.
Closing date for applications: 9:00 on Wednesday 23 October 2024
Anticipated interview date: Week commencing 4 November 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Join Our Team as our new Finance Manager!
Are you a talented and motivated qualified accountant looking to make a meaningful impact?
Based in Eastcote, our charity provides crucial support to ADHD/autistic individuals, their families, and professionals, fostering neurodiverse-aware communities.
About the Role:
As Finance Manager, you will be at the heart of our charity’s operations, ensuring the smooth delivery of finance, resource, monitoring, HR, and contracting functions. Reporting to the Finance Director, you’ll play a pivotal role in our management team, supporting over 30 staff and managing the Finance and Monitoring Assistant and Office Assistant. Your work will underpin the 11,000+ instances of support we provide each year.
What You’ll Do:
Lead Financial Operations: Prepare and present monthly and quarterly accounts, support annual budgeting and audits, and manage day-to-day financial activities.
Enhance Resource Management: Oversee IT and phone systems, provide first-line IT support, and manage charity assets and resources.
Drive Monitoring and Reporting: Ensure accurate data, produce insightful monitoring reports, and support impact evaluation for fundraising.
Streamline HR and Payroll: Manage onboarding/offboarding processes, ensure compliance with recruitment policies, and oversee the monthly payroll.
Why Join Us?
Make a Difference: Contribute to the well-being of neurodivergent individuals and their families.
Supportive Environment: Be part of a collaborative and dedicated team that is passionate about our cause.
Professional Growth: Opportunity to advance your career in a senior finance role within a dynamic charity.
If you’re ready to bring your expertise and enthusiasm to a role where you can truly make an impact, we’d love to hear from you!
Terms
The role will be based in our office in Eastcote for 3 days per week, with the possibility for home working for the remainder of the time.
Salary: c. £41k FTE. Note the salary listed is a full time equivalent salary based on 35hrs per week, so actual salary will vary depending on hours agreed.
Hours: Part time 21-28hours per week to suit the candidate. Reduced hours available in the school holidays if desired
Terms: Permanent role
Additional project work may be available on an ad-hoc basis. Flexible hours, evening and weekend work may be required, and the work pattern may vary each week.
Job Summary
CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.
As Finance Manager you will report to and work closely with the Finance Director and have responsibility for the operational delivery of the finance, resource, monitoring, HR and contracting work streams within the charity. The role sits within the management group at CAAS, alongside the Youth, Adult and Family Service managers and the Client Programmes Director and manages the Finance and Monitoring Assistant and the Office Assistant.
The Finance Manager plays a crucial role in ensuring the infrastructure and operational delivery at the charity are effective for the more than 30 staff we employ, and the more than 11,000 instances of support we provide each year. Therefore, we are looking for a capable, calm, self-motivated, organised and hard-working accountant who is looking to move into a senior finance role, from any commercial, statutory or charitable background.
The role requires strong organisation skills, excellent communication skills, experience of management accounting and reporting, and an understanding of HR and payroll operations. You will ideally have some line management or project management experience to draw on in this role. Ultimately you will have the drive to ensure that everyone who works for us, and everyone who seeks support from us, has the best possible experience.
There is no requirement for any experience of, or understanding of ADHD / autistic individuals, as we will provide training on the conditions. A genuine acceptance of diversity and a keenness to make an impact are essential.
Key Responsibilities
Financial Planning, Management and Reporting
· Prepare accurate, timely and well controlled and documented monthly and quarterly accounts. Share the outcomes of your reviews with the Finance Director, and ensure the accounts are reported in an meaningful way.
· Support in the preparation of Trustee reporting
· Support in the preparation and audit of the annual statutory accounts.
· Support with the annual budget and periodic reforecast processes to ensure the timely and appropriate provision of information to facilitate necessary adjustments to operational activity and appropriate decision making around cash investments.
· Ensure processes and procedures are carried out on a timely and effective basis to ensure financial policies and procedures are adhered to, and any control weaknesses mitigated and improvement plans in place
· Maintain records to ensure accurate restricted and unrestricted fund allocation.
· Be accountable for operating effective controls and oversight regarding contracts with freelancers, volunteers or other suppliers
· Deliver all day-to-day finance and cash management operations, scheduling, tracking and fulfilling invoices and payments, providing accurate bookkeeping, approving payment runs and reconciled balance sheets, detailed records re credit card and other payment platforms, and generally work to use and improve the financial systems in place to ensure the charity’s overall stability and sustainability.
· Review and update funder schedule allocations, ensuring invoices raised on time and costs allocated correctly.
· Review and approve Customer and Supplier invoices, review of month end information from finance team. Creation and posting of month end journals, reviewing the month end accounts to budget and analysing any discrepancies.
· Supporting the Finance Director and CEO on adhoc reports or analysis
· As a member of the management group participate in cross team working meetings and management meetings, and build relationships with the other members of the management group such that you become an integral support resource to them as they deliver for our clients.
Resource & IT Management
· Hold responsibility for arranging and maintaining the charity IT and phone hardware and software
· Act as first line IT support for charity staff
· Hold the relationship with the external IT provider and liaise to ensure appropriate on and off boarding and security arrangements.
· Manage our internal personnel and H&S support programmes, such as our EAP provider, our training providers and our office maintenance systems.
· Maintain the charity asset register, and complete the necessary operational tasks to ensure the charity is appropriately resourced to provide effective infrastructure backdrop for our staff.
Monitoring Management, Reporting and Impact Evaluation
· Carry out the necessary regular reviews and support so that our CRM records are complete and accurate in respect of work performed, and prepare and distribute monthly, quarterly and annual monitoring reports internally.
· Prepare monitoring reports for funders on quarterly basis as and when required
· Ensure best practice in monitoring collection and evaluation, including managing GDPR processes, creating appropriate forms, and communicating deadlines and requirements to all staff.
· Operate as the internal first line of support for our CRM system and consequent monitoring reporting tools, to ensure they are accurate, regularly reviewed and procedures documented and continuously improved.
· Prepare impact and distance travelled statistics for our external communications, to support our fundraising efforts.
HR and Payroll Operations
· Deliver on the necessary onboarding and offboarding processes for staff, including complying with on our safer recruitment requirements, creating contracts and contract variation letters, supporting staff with timesheets and other records of work, carrying out pension operations and supporting with interview arrangements.
· Carry out the delivery of the monthly payroll process, including preparation and review of the payroll files, carrying out calculations around overtime pay etc, providing an accurate and well controlled process, and enabling payments to be made on the pay date each month. Processing the payroll journals on a monthly basis
Other Responsibilities
To carry out other tasks appropriate to the post and as agreed with the CEO
To actively participate and undertake training and development of self and others.
To comply with the H&S, EDI, data protection and code of conduct standards expected within the organisation
Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.
Person Specification - Essential
· Fully qualified accountant: eg ACA, ACCA, CIMA, with proven financial management knowledge and experience
· Strong business acumen: with the ability to analyse and drive the performance of commercial, operational and income generation functions
· Excellent Organisational and Leadership Skills: Ability to manage multiple tasks simultaneously with high attention to detail, crucial for handling a demanding workload and managing a busy team
· Communication Skills: Excellent written and verbal communication skills, capable of representing the organisation effectively both internally and externally, at all levels including developing a close relationship with the management group, preparing reports for the SLT, communicating financial and monitoring information to staff and offering insights to the finance and admin team.
· Tech Proficiency: Skilled in using computer software such as CRM systems, Finance systems, Microsoft Office Suite and Phone Management Systems as well as be able to manage IT onboarding and admin requirements around computer hardware
· Adaptability and Probity: Capable of adjusting to changing priorities and managing a variety of tasks efficiently. High level of personal integrity and commitment to ‘doing the right thing’.
· Interpersonal Skills: Warm and welcoming demeanour, capable of active listening and using neuro-affirmative language to support inclusive communication.
Person Specification - Desirable
· Natural Leader: experience of working as a team leader, with responsibility for more junior staff, or for managing complex projects
· Knowledge of Charity accounting: previous experience of working in a charity, or with restricted income streams or under FRS102
· Training in GDPR and Data Protection: Formal training or certification in data protection and GDPR.
· Flexibility: Willingness to work flexible hours if required to meet organisational needs.
· Commitment to Continuous Learning: Demonstrated interest in personal and professional development, particularly in areas relevant to the role.
Equal Opportunities
CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.
CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS disclosure.
To Apply
PLEASE NOTE WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE, YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE BY 10AM ON MONDAY 4TH NOVEMBER
The client requests no contact from agencies or media sales.
We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to guests who access Sufra’s Food Bank, Community Kitchen and the Community Wellbeing Project. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, wellbeing, money management and access to training and employment services. The post-holder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers.
The successful candidate must have at least two years’ experience delivering effective advice in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits with a strong focus on achieving tangible outcomes for our guests.
We understand that working in the charity sector can be both deeply rewarding and demanding, we provide comprehensive training and support so our team can expand their skills and take on new challenges. We are looking for an General Advice Officer who is passionate, reflective and ambitious about bringing about positive change for our guests. The right candidate should be empathetic and patient, skilled at problem-solving, highly organised and diligent.
This is more than just a job; it’s an opportunity to make a lasting difference in the lives of our guests. We encourage applications from individuals of all backgrounds and life experiences, as we believe this diversity makes us better able to serve the diverse communities of Brent.
We are looking for an exceptionally committed individual who is willing to go the extra mile. If you are dedicated to bringing about positive change for some of the most marginalised communities in Brent through advice, we would love to hear from you!
The client requests no contact from agencies or media sales.
Job title: Fundraising and Legacy Administrator
Reports to: Individual Giving Manager
Salary: £15,900 per annum (£26,500 FTE)
Contract: 3 days (21 hours) per week, fixed term until end of December 2024
Location: Westminster, London
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Fundraising and Legacy Administrator to provide administrative support within the Individual Giving and Gifts in Wills team and ensure all daily tasks and objectives are met in collaboration with the Fundraising Administrator.
This is an exciting role in our Fundraising team that will be responsible for the day-to-day management and coordination of the legacy administration, and for providing monthly legacy income forecasting reports. You will also support the Individual Giving & Gifts in Wills Manager in the implementation of the legacy marketing strategy, lead in the management of the charity database and lead in the processing of recording and thanking supporters for their donations. In addition to this, you will work closely with the finance team to ensure that all fundraising income is coded correctly and that regular Gift Aid payment runs are executed.
Please refer to the job description for further information.
In your cv and cover letter, please answer the below questions and outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
1. Please tell us about your previous experience working in the charity sector (max. 100 words).
2. Please tell about your experience using a CRM database (max. 100 words).
3. Please tell us about your proven track record and passion for delivering outstanding customer service (max. 200 words).
We are committed to safeguarding and promoting the welfare of children. We require successful job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
The client requests no contact from agencies or media sales.
Step Up Hub
Established in 1996, Step Up Hub is a grassroots charity in the London Borough of Brent dedicated to addressing the root causes and consequences of poverty and inequality within disadvantaged communities, especially within the global majority. It offers an array of services covering welfare, education, training and skills development, as well as on mental health, cost of living, and physical wellbeing. It adopts a whole village approach in its work and values working together to secure a shared sustainable future for all.
‘I AM Brent’ consortium
Step Up Hub leads a consortium, known as I AM Brent, that consists of six well-respected local charities who are working together to address the root causes and effects of violence affecting young people in the London Borough of Brent.
Programme Description
The programme is part of the Mayor of London’s flagship violence reduction programme, known as MyEnds. It is a place-based violence reduction initiative that adopts a public health approach. The consortium is providing an array of positive opportunities for young people and support for families, including through tailored interventions. The programme also aims to improve statutory and voluntary organisation networks and access to referral, and to ensure the voices of young people and community members are built into provision. The work is focused on the Church Road Estate, Stonebridge Estate, St Raphael’s Estate, Chalkhill Estate and Harlesden Town Centre areas.
The Role of the Community Engagement Lead
The Community Engagement Lead will be a key member of the team delivering the I AM Brent MyEnds programme. They will develop and maintain strong relationships with the breadth of young and older community members, and local businesses to conduct community engagement. They will subscribe to the values of co-production and work positively in accordance with I AM Brent’s Equal Opportunities, Safeguarding, Data Protection and Health and Safety policies.
In addition, the Community Engagement Lead will:
· act as the primary contact for requests from the community for information about I AM Brent’s services and events,
· disseminate to the community information about I AM Brent’s services, community fund, and events,
· organise, and support the delivery of, community engagement events, youth forums and community forums,
· encourage community participation,
· provide status reports regarding upcoming community outreach, engagement, events, and initiatives to consortium members and community members, and provide end of community activity reports to the Programme Manager,
· summarise views of community members about their needs and ideas to improve safety,
· signpost community members to support following outreach activities,
· process referrals to the I AM Brent programme,
· support the organisation and administration of talks at community centres, places of worship, and community events, on supporting young people’s safety,
· support the organisation and administration of parenting programmes,
· represent I AM Brent and Step Up Hub at meetings, forums, roundtable discussions and related events,
· help recruit and line manage community volunteers.
The Community Engagement Lead will be supported by the I AM Brent MyEnds Programme Manager, Step Up Hub senior leadership team and consortium members, and will work closely with I AM Brent’s Network and Communications Lead.
Job Title: Gardener Project Officer for Young Marketeers Coventry
Position Type: Freelance
Reports to: Development Manager
Based at: Home-working and at schools in Coventry
Working Hours: 14 days @ £165 per day from March – July (£2310); 8 x school gardening sessions at £110 per session plus 1 day planning @ £220 (£1100). Total budget £3,410 + expenses
Contract: Temporary
Job Purpose
· To manage the delivery of Young Marketeers in Coventry in four primary schools
Background to School Food Matters
School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.
Young Marketeers
This much-loved programme was started in London in 2012. It is now running in 12 cities across England and is funded by the National Lottery Community Fund for three years. The programme provides hands-on opportunities for children from primary schools to grow fruit and veg from seed to sell at their local market. Young Marketeers is also a platform for School Food Matters to promote food education to schools and communities as a way to support children to live happy and healthy lives. Children learn the art of growing veg from seed, and market traders will share their secrets on how to create a winning market stall. Primary schools will be visited by our gardener in March/April and then again in May/June and receive further tips on how to ensure a bumper crop. And in July, they head to the market to sell their produce, and to meet the mayor!
Key Tasks include:
· Recruit four schools to take part in Young Marketeers
· Build and maintain relationships with teachers, teaching assistants and senior leaders to ensure the smooth running of the project
· Build and support relationships with contacts in partner organisations
· Schedule, organise and deliver
o One assembly in each school
o Two food growing sessions in each school
o One market trader training session in each school
o Market Day in the city centre in July for four schools
· Maintain accurate records relating to the programme
- Complete monitoring and evaluation forms in accordance with instructions from our Evaluation team
- Take photos of workshops and events where possible
- Keep Development Manager fully updated on progress
· Keep up to date with safeguarding requirements and reporting procedures
- Maintain the ethos of the charity and positively promote our work at all times
Person specification
Essential
· Experience of delivering food growing sessions to children
· Knowledge of fruit and vegetable growing
· Excellent administrative and organisational skills with great attention to detail
· Excellent IT skills including excel, word and email
· Experience of building relationships with partner organisations and individuals
· Ability to work in a team, and seek help when needed
· Self-motivated and optimistic with a can-do attitude
Desirable
· Experience of working for a charity or not for profit organisation
· Experience of working in primary schools and engaging children
The client requests no contact from agencies or media sales.
Position: Policy Manager (Health and Care)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £43,342 per annum plus excellent benefits
Salary Band and Job Family: Band 3*, Profession/Technical
*you will start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re looking for an experienced policy professional to join our Policy and Evidence team to lead our impactful health and care policy activity. You’ll lead a high-performing team operating at the heart of a friendly and supportive directorate with an excellent track record of influencing policy change. Working across a large and varied portfolio, you’ll take the lead in developing and leading our policy positions, campaigns and influencing programmes.
We have strong relationships across the charity, clinical, and governmental sectors. You’ll have the opportunity to collaborate closely with external partners as a thought leader on major issues like access to treatments and neurology services, mental health, community rehabilitation, and support for carers.
You’ll have a central leadership role across the team in ensuring that our policy work is built around strong evidence, informed by and developed with people living with MS, and drives impactful change.
Closing date for applications: 9:00 on Wednesday 30 October
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
We’re looking for a Head of Volunteering & Capacity Building to lead efforts to innovate, expand and enhance our services. Your leadership will support our commitment to making volunteering more accessible, driving forward the vision for volunteering strategy and build the capacity of local organisations, providing support in an incredibly difficult landscape to continue to meet the needs of local people.
The Head Volunteering & Capacity Building will provide visionary leadership for the Volunteer Centre and Capacity Building teams, ensuring excellence in volunteer management, community engagement, and organisational capacity building. This role demands strategic oversight, innovative thinking, and a proactive approach to driving forward our mission and objectives.
If you’d like to apply, please submit your CV and supporting statement by 23:59, Sunday 27th October.
Your supporting statement should address the points raised in the Job Description and Personal Specification. No less than two pages, no more than eight pages.
If you have not heard from us by the 1st of November, please assume that you have not been shortlisted. Applicants who have been shortlisted will be invited to interview on Tuesday 5th and Wednesday 6th November.
BVSC exists to promote voluntary and community action as a means of improving the quality of life for people in Bexley.
Position: Campaigns Manager
Type: Full-time (35 hours a week), permanent
Location: Office based in London with flexibility to work remotely
Salary: £39,717* per annum plus excellent benefits
Salary Band and Job Family: Band 3, Charity
*you will start at our entry point salary of £39,717 per annum, increasing to £42,199 after 6 months service and satisfactory performance and to £44,681 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
With a new UK government, elections upcoming in Scotland and Wales, a new MS Society strategy in the wings for 2025, it’s an exciting time to join our campaigns team as we look to take our campaigning up a gear.
Whether it’s about making sure people access ground-breaking treatments, tackling the poverty people face when living with MS, or making sure the right support is there when people need it most, as our campaigns manager you’ll be leading a team to empower, inspire and mobilise our community to become change-makers.
Do you want to make sure our digital actions hit the right note, that our emails pack a punch, and we bring energy and creativity to our campaigning? Are you keen to lead a team where we will prioritise personal development and foster a culture which supports learning, innovation, testing and giving things a go? Do you want to support people living with MS to be more involved in our campaigns and embed co-production throughout our work?
If this sounds of interest to you, we’d be really interested in hearing from you.
Closing date for applications: 9:00 on Thursday 31 October 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS