Compliance Officer Jobs

If you are looking for a new challenge in a friendly, caring and successful charity, then CEO of Citizens Advice South Lincolnshire may be the one.

We provide free, independent advice to clients across a large rural area, from offices in Spalding, Grantham and Stamford. Last year, we helped over 14,000 people to find a way forward.

As CEO, you will provide strategic leadership and direction, working with the Board to shape the organisation’s strategy, direction, and policies.

You will maintain a strong focus on the needs of the client and the sustainability of the organisation, maximising opportunities for collaboration, service development, and delivery at both local and regional levels. You will ensure that stakeholders continue to view Citizens Advice South Lincolnshire as an important and valued strategic partner within a wider Lincolnshire context, by fostering relationships across diverse sectors.

We seek an individual who will understand the ethos of serving vulnerable clients, lead and inspire a diverse team of paid staff and volunteers, build relationships to maximize core and project funding, and have the financial acumen to optimise the use of resources. Experience of managing multi-site operations would be helpful. 

We value our people and foster a supportive, positive environment, with a strong commitment to health and well-being.

 This role offers:

• Hybrid working (a mix of working from our three offices and home)
• A flexible 37 hour working week
• Pension scheme - employee contribution of 4% and employer contribution of 3%
• 5 weeks’ annual leave

Closing Date: 3rd April 2025

Provisional First Interviews: w/c 7 April 2025, Second interviews w/c 14 April 2025

We are seeking a strategic team player with significant experience of donor acquisition and supporter engagement accounting for spend in charitable income generation funded by the public purse.You will support the success of our leading equine welfare charity, where the welfare of horses and the need for sanctuary is at the heart of everything we do. Reporting to the Chief Executive, you will lead and develop a dedicated team and value their contribution to our work either behind the scenes generating income or at our visitor centres. You’ll work with our super communication and campaigning professional team to inspire others through your vision and passion for horses (in sanctuary, ridden, and companion horses out in loan homes), and value all matters equine. 

The successful applicant will have well-developed management and leadership skills and be a proven strategic thinker. They will have a significant track record in charitable income generation across a wide variety of fundraising, in particular digital. They will have experience of how trading can support income generation and the value of brand development. They will be committed to a donor-focused approach to ensure we continue to look after existing supporters whilst ensuring we introduce new supporters to our vital work. 

Closing date and time: 12 noon Monday 24th March 2025

No recruitment agencies or advertising media please. Please note, no permission is given for the email addresses contained within this advert and additional literature (or any associated email addresses) to be used for unsolicited contact.

The Role

To provide health and safety monitoring support to the housing team. This will include maintaining and updating local and central health and safety records and carrying out local health and safety inspections and checks using CIHA’s standard recording processes. Ensure tenants understand their health and safety obligations and support housing officers to take enforcement action as necessary.

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

Risk & Compliance Manager

Salary: Crica £48, 000 per annum

Contract status: Full time/Permanent

 ***Please download the job description for full details***

We have entered a new and exciting strategic period at the DEC and are seeking a Risk and Compliance Manger to ensure we are completing all the necessary checks and balances as our engagement with partners and stakeholders, increases.  

To be successful in this role, you must have proven experience in risk management, compliance, or a similar role, preferably within the non-profit sector. Additionally, you will need proven experience in mitigating legal risks and liabilities, identifying contractual hazards to reduce or eliminate their financial impact, and have guided colleagues to negotiate contractual matters in a legal and ethical manner.

Key responsibilities for this role include:

•  Develop and implement comprehensive risk management frameworks and strategies, both in and out of appeals.
• Manage the process of risk assessments (including data protection impact assessments) and internal audits to identify and mitigate potential risks.
• Manage the organisation’s insurance policies and ensure adequate coverage for all potential risks.
• Oversee travel risk management to ensure the safety and security of staff traveling to high-risk areas.
• Report and manage serious incidents, ensuring timely and appropriate responses.
• Manage the internal reporting of personal data breaches and support the Data Protection Steering Group with reporting to data subjects and the Information Commissioner’s Office, where required. 
•  Ensure compliance with all relevant regulatory and statutory requirements, and codes of practice including data protection, safeguarding, and governance standards.
•   Review and negotiate contracts and grants to ensure they meet legal and organisational standards.
•   Oversee procurement processes to ensure they are ethical, transparent, and compliant with organisational policies
•  Promote and oversee ESG initiatives within the organisation.
•   Conduct regular reviews of financial controls and procedures to ensure accuracy and integrity

You will be expected to demonstrate high levels of competence in the following areas:
Delivering quality results

Planning

Analytical & Innovative thinking

Communication

Team working and collaboration

The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.

How to apply

If this role is of interest and meets your skills, experience, and knowledge, then please apply with your anonymised CV & cover letter [i.e. please state your initials only, not your full name].

by 9am, Monday 24th March 2025. We will be reviewing applications as they arrive and may hold initial interviews before the application deadline.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.

he role of the Operations Officer (Licensing and Compliance) is to support the coordination, development and delivery of licensing and compliance processes and procedures across the Award Association.

The Operations Officer (Licensing and Compliance) will assist the Senior Licensing and Compliance Manager and other members of the Operations Team to ensure that, through the consistent and proactive use of standards, policies and quality assurance processes, backed up by effective licensing, the intellectual property and good reputation of the Duke of Edinburgh’s International Award is effectively protected.

The role will work closely with Operations Directors and Operations Managers to assist predominantly with compliance management for all Award Operators, including National Award Operators (NAOs), Operating Partners (OPs) and Independent Award Centres (IACs).

Key Responsibilities

• Assist Operations Managers and the Senior Licensing and Compliance Manager with NAO, IAC and OP licence reviews/compliance checks including but not limited to providing administration support, drafting content where required and reviewing reports.
• Assist the Senior Licensing and Compliance Manager with issuing of and drafting correspondence in relation to all licence documentation (terminations, licence extensions, agreements, and certificates etc).
• Assist the Senior Licensing and Compliance Manager and Operations Managers with the ongoing compliance management process for NAOs and OPs.
• Review policies and operational procedures submitted by Operators to ensure they are compliant with the International Award Foundation (IAF) standards and provide feedback/guidance where necessary.
• Assist the Licensing and Compliance Manager to disseminate information regarding licensing and quality assurance processes to Foundation colleagues, and to the wider Association when appropriate.
• Fulfil the role of lead reviewer on licence reviews for all Operators as required.
• Assist, where necessary, the development and maintenance of key Award Foundation and Association policies, including periodic reviews and updates where necessary.
• Assist with ad hoc projects as required.

We are looking for a dynamic and dedicated CEO to lead the charity into its next, exciting phase of development; helping us to create more magical memories for sick children. We are about to move into a modern new office and celebrate 35 years of Wish granting.

The Wish children and their families are at the centre of all we do as a national Wish charity. The new CEO will have a positive, growth orientated mindset to help the charity develop, build its relationships with supporters, nurture and win corporate partners and motivate the whole team, in order that we can continue to improve our Wish offer. With that in mind, we are looking for someone with very senior manager or executive experience with the knowledge to lead this growth strategically, whilst operationally running the charity. This includes fundraisers working at Head Office (Midlands & South) and remotely in Scotland, North West and North East.

Our Board of Trustees between them have experience in executive leadership, governance, legal, family health, business development, digital marketing, web design and Wish user support.  In addition, our founder Barbara White, OBE, is a trustee. Our small team are passionate about the charity and the work we do. They strive to do all they can to help the wellbeing and confidence of the children we help, and their families, by making their wishes come true.

Dimensions are proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024, our 6th year in a row!

A fantastic new opportunity has arisen to Join Dimensions and be part of our senior leadership team as an Operations Director in North Central. This is an exciting time to join the North Regional Management Team as we expand our operations in response to significant growth in this area.

You will take on direct line management responsibilities for our North Central Locality managers, who are registered with CQC.

Whilst the position is home based, there is an expectation that the Operations Director will regularly visit the homes and be there for their teams as and when required, with a keen focus on the development of quality and practice through great leadership. Your area will cover Barnsley, Leeds, East Riding, Redcar & Cleveland, and Middlesbrough.

As Dimensions is part of a National Organisation, there will be a requirement for the post holder to attend occasional meetings outside of the region, but these will be limited to supporting personal and professional development and to connectivity with peers and access to a wider support network.

Closing Date - 17th March

Shortlisting - 19th March

Psychometric Testing - 21st March

Expert by Experience Panel Interview - 4th April

Face to Face Interviews - 8th April 

About the role - Your main duties will include: 

• Understanding the needs and outcomes of the people living in the London area, along with the standards expected for the delivery of care by CQC.
• Leading a group of Locality Managers who report directly to you, ensuring that they manage and lead their teams in an effective way in line with Dimensions values.
• Leading managers, teams and stakeholders to work collaboratively, making a positive difference for the people we support.
• Ensuring minimum standards are understood and adhered to, while striving for excellence in line with people’s personal choices and person-centred outcomes.
• Working in partnership with the regional leadership team to deliver on regional goals and initiatives.

About you - The successful applicant will have: 

• A great knowledge and understanding of supported living and registered care support for people with a learning disability.
• Have a demonstrable understanding of the requirements of the CQC and of working in health and social care.
• Be results focused; the ability to work proactively, plan, organise, optimise resources and complete targets within agreed timescales.
• Experienced in leading and delivering projects
• Have good networking, influencing and negotiation skills

The rewards

• £6,000 car allowance
• Up to 35 days' annual leave entitlement (including bank holidays)
• Staff discount shopping scheme 'Rewarding Dimensions'
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
• Employee Assistant programme
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People'
• Discounted health and dental cover
• Life Assurance

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by jobcentre Plus to recognise our commitment toward the employment, retention, training and career development of disabled employees.
• We have British Sign Language (BSL) translated videos for all our recruitment communications.
• As we are committed to being representative of the communities, we would particularly welcome applications from people with a disability and people from minority ethnic backgrounds.

Mission Without Borders International (MWBI) is a Christian organisation working in six of the poorest countries in Eastern Europe, raising funds through twelve organizations.   

We are an international network of Christians who journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty, always sharing the hope that is found in Jesus Christ. We serve people without regard to their religion or ethnic background.

We want to see lives transformed, across generations, with hope for the future. Consequently, we work with families; with children, living in both communities and government institutions; and with the elderly, who are often the most isolated in poor communities. We journey with them over a five-year period to ensure we develop sustainable solutions and always in partnership with the local Church and a network of Coordinators who live in their local communities.

This is a pivotal moment for MWBI.

Under Stephen Young’s leadership as International Chief Executive, Mission Without Borders International has undergone a season of renewal and growth. Our governance and leadership has been strengthened, a new CRM system has been implemented and a greater sense of cohesion and purpose established across the Mission. In this new season we will be continuing the process of digital transformation, raising brand awareness in our different markets, and reaching out to new donor audiences.

We are now seeking to appoint a dynamic International Chief Executive as Stephen’s successor.

You will be a Christian, with a breadth of senior strategic leadership experience in an international cross-cultural Christian mission setting, commercial and relationship building skills and compassion and wisdom to navigate the opportunities and challenges of the season ahead. You will also be passionate about our vision to reach people for Christ.

Overview of the Supporter Relations Officer role

The Supporter Relations Officer will be a committed and passionate staff member with a supporter centric approach and a conviction to provide aid to persecuted and suffering Christians through the important work of the Supporter Relations department.

Tasks will include but not be limited to timeous response to acknowledgments, emails, all written communication, incoming and outgoing calls. The ideal candidate will carry out an effective, and efficient approach, and in support of a positive culture that is solution oriented, professional, supporter focused, flexible and collaborative.

About the Role

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon 

The Information Management Specialist will focus on the classification of organisational data, ensuring appropriate confidentiality levels, and implementing robust data loss prevention strategies. The role includes analysing and optimizing current SharePoint libraries and leading the development and implementation of an intranet to enhance collaboration and information sharing across the organisation. 

About You

The ideal candidate will have a higher level qualification in Information Management, Data Science, Computer Science, or a related field. Demonstrable experience in data classification, data loss prevention, or information security. Expertise in SharePoint administration and optimization. A strong understanding of data governance, privacy laws, and compliance standards. · Experience with intranet platforms and content management systems (CMS) is ideal.

MAIN RESPONSIBILITIES

Information Classification and Data Confidentiality:

• Develop and implement a comprehensive information classification framework to categorize data based on sensitivity, confidentiality, and regulatory requirements.
• Collaborate with various departments to identify and classify sensitive data, ensuring appropriate security controls and access levels are applied.
• Regularly review and update classification policies and procedures to maintain compliance with legal and regulatory standards (e.g., GDPR, HIPAA).

 Data Loss Prevention (DLP):

• Develop, implement, and manage data loss prevention strategies and tools to safeguard sensitive information from unauthorized access, loss, or misuse.
• Monitor and analyse data flows and user activities to detect and respond to potential data breaches or policy violations.
• Work with IT security teams to establish controls and technologies that prevent data leakage (e.g., encryption, access controls).

SharePoint Library Analysis and Optimization:

• Analyse current SharePoint libraries to assess the organization, security, and accessibility of information.
• Develop and implement strategies to optimize SharePoint libraries, including metadata management, document version control, and access permissions.
• Ensure that SharePoint libraries are aligned with the organization's information classification framework and DLP strategies.

Intranet Development and Implementation:

• Lead the planning, development, and implementation of an organizational intranet to enhance internal communication, collaboration, and information sharing.
• Define and document the intranet’s structure, features, and functionality, including user roles, content management, and search capabilities.
• Collaborate with stakeholders across departments to ensure the intranet meets user needs and supports organizational goals.

Data Security and Compliance:

• Ensure all data management practices comply with relevant legal, regulatory, and organisational policies.
• Conduct regular security assessments and audits to identify vulnerabilities in data storage and transmission.
• Maintain documentation of data security protocols, risk assessments, and compliance activities.

Training and Awareness:

• Develop and deliver training programs to educate employees about data classification, confidentiality requirements, and data loss prevention practices.
• Create awareness materials (e.g., guides, FAQs) to support employees in understanding and adhering to information management policies.

Stakeholder Collaboration and Support:

• Collaborate with IT, Finance, Audit & Risk and Fundraising teams to align information management initiatives with broader organisational strategies.
• Provide technical support and guidance to end-users regarding SharePoint and the intranet.

SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES

Experience & Certifications/Qualifications:

• Higher level qualification in Information Management, Data Science, Computer Science, or a related field.
• Demonstrable experience in data classification, data loss prevention, or information security.
• Expertise in SharePoint administration and optimization.
• Strong understanding of data governance, privacy laws, and compliance standards.
• Excellent analytical, problem-solving, and project management skills

Preferred Skills and Competencies:

• ·Experience with intranet platforms and content management systems (CMS).
• ·Knowledge of information security frameworks (e.g., ISO 27001) and DLP tools.
•  Familiarity with data protection regulations (e.g., GDPR, CCPA).
• ·Certification in information governance or security (e.g., Certified Information Systems Security Professional (CISSP), Certified Information Privacy Professional (CIPP)).

Flexibility:

• ·Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends.

Ethos:

• Support the mission & values of MAP.
•  Support and promote diversity and equality of opportunity in the workplace.
• ·Represent and be an ambassador for MAP.
•  Commitment to anti-discriminatory practice and equal opportunities.
• ·An ability to apply awareness of diversity issues to all areas of work.
• ·Abide by organisational policies, codes of conduct and practices.
• ·Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.  
• ·Able to work some evenings and weekends.
• ·Commitment to upholding the rights of people facing disadvantage and discrimination.

Other desirable experience:

• Experience of not-for-profit/INGO environments
•  Experience with humanitarian issues, particularly those in Palestine.

MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process. 

 

Job Role: Chief Operating Officer

Accountable to: CEO

Location: Blackburn & Darwen Youth Zone

We are looking to recruit a committed Chief Operating Officer who is able to take the operational lead for the day to day running of the Charity. You will seek to find the opportunity in every challenge, be values-led and decisive in your decision making. You will have strong team leading skills and have a strong track record of delivering success in your area of specialism or across multiple departments.

For an informal chat about the role please contact

About Blackburn & Darwen Youth Zone

Blackburn & Darwen Youth Zone, opened in May 2012 as an independent Charity, but we are proud to be part of the growing OnSide Network.

We work with young people aged 5-19 (up to 25 with additional needs) and offer youth work, health and wellbeing and employability services, giving young people somewhere to go, something to do and someone to talk to. Whilst our building and activities provide a hook for young people to initially engage with us, the relationships they develop with our team of Youth Workers ensures they return night after night. We pride ourselves as being one of the leading youth organisations in Blackburn and Darwen.

Our service to young people is focussed around a state-of-the-art, multi million pound facility that is purpose-built and remains dedicated to young people. This facility has recently undergone a 3 million pound transformation thanks to the Youth Investment Fund. This funding has allowed us to redevelop our Blackburn site to be able to offer a wider range of services for young people whilst celebrating the history of the building. Our newly developed Fusebox is the site where electricity was first generated in Blackburn. Alongside our history we also have a football pitch on our roof, this is one of Blackburn’s best kept secrets!

Our services for young people are needed more than ever and despite the prevalent challenges around the lasting impact of the pandemic, young people feeling isolated and the cost of living crisis, our team continues to provide a home from home for young people.

The Role

As a member of the Executive Leadership Team, our Chief Operating Officer will work closely with the CEO and senior managers to ensure the Charity delivers its vision and strategic objectives.

You will drive the development and execution of the Youth Zone’s operational plans and delivery of the annual business plan. You will do this by supporting, leading and motivating the senior management team, taking responsibility for the efficient and effective delivery of internal operations of the Youth Zone, including the back office, administrative functions and the offer to young people. The Chief Operating Officer will deputise for the Chief Executive by engaging with a wider set of external stakeholders, collaborators and partners.

Duties and Responsibilities - Detailed

• To contribute as a member of the Senior Leadership Team to the development and delivery of the Charity’s vision, values and organisational purpose
• Provide strategic leadership and management of every aspect of the Youth Zone’s day to day operations (covering both front-line delivery and back office) in line with the direction of the CEO, Youth Zone’s strategic goals, and requirements of the Board of Trustees
• Provide strategic direction and offer proactive challenge and support to continuously drive up standards across:

- Service delivery for children and young people

- Project management

- Finance

- Facilities

- Administration support,

• To actively manage and monitor budgets as assigned and contribute to budget development
• Lead on performance reporting and management systems to enhance forecasting, impact assessment and decision-making
• Lead on workforce supervision, appraisals and development planning across the whole organisation
• Support the CEO to develop the risk register for the Charity so trustees can easily identify major issues and ensure effective mitigation procedures are in place and regularly reviewed
• Work closely with the SLT to ensure the Charity is fully compliant with all relevant reporting requirements and ensure necessary processes and procedures are in place, including:

- Compliance with funding and contractual requirements

- Compliance with reporting requirements to Board of Trustees

- Conformance to data protection legislation

- Conformance of facilities and operation to Health and Safety legislation

- Compliance with all HR legislation

• Be responsible for the line management of our Head of Youth Work, Head of Programmes, Head of Targeted Service.
• To undertake any other reasonably required duties as instructed by the Chief Executive, in addition to the role-specific tasks and responsibilities detailed above.

Duties and Responsibilities - General

• Be a role model for young people and present a positive “can do” attitude.
• Take personal responsibility for your own actions.
• Commit to a culture of continuous improvement.
• Work within the performance framework of Blackburn and Darwen Youth Zone, and OnSide.
• Represent Blackburn and Darwen Youth Zone positively and effectively in all dealings with internal colleagues and external partners (middle to senior relations) .
• To be alert to safeguarding and child protection issues, ensuring the welfare and safety of Youth Zone members is promoted and safeguarded, and to act as one of the organisation's designated Child Protection Officers using the safeguarding policies, procedures and practice (training to be provided for associated frameworks).
• To assist with any promotional activities and visits that take place at the Youth Zone.
• To adhere to Blackburn and Darwen Youth Zone policies at all times, with particular reference to Health and Safety, Safeguarding and Equal Opportunities

Person Specification

Selection Criteria

Method of Assessment

A = Application I = interview

Essential

-Excellent strategic and analytical skills with the ability to combine effective, long-term business planning and short-term reactive work A & I

-Personal credibility in developing and managing relationships with partner organisations, key stakeholders and external contacts A & I

-Demonstrate a high level of organisational and people skills A & I

-Evidence of successful delivery of KPI’s through effective leadership and management of others A & I

-The ability to assess performance and progress using both quantitative and qualitative information and reporting to a management committee/board or equivalent A & I

-Knowledge and understanding of corporate business functions such as People and Culture, Finance, Health and Safety and IT/ Cyber security. A & I

-A proven track record of translating creative, strategic thinking into practical, deliverable activity A & I

-Ability to foster a culture of staff development and effective performance to develop a strong, cohesive and supportive team culture that delivers consistently higher standards A & I

-Knowledge and understanding of issues, challenges and opportunities relating to children and young people A & I

-A clear commitment to Equality, Diversity and Inclusion and demonstrable impact in this area A & I

Desirable

-Management or leadership qualification level 5 or above A

-Current driving license and access to transport A

-Experience of facilities management and contractor relationships A & I

Blackburn & Darwen Youth Zone is committed to the safeguarding of young people. In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check.

The strength of OnSide Youth Zones comes from the diversity of the people within our vibrant network. We are proud that our Youth Zone team reflects the communities we serve, and we value people working together from a range of different backgrounds locally and nationally, and with different experiences, all with a shared passion for boosting the aspirations of young people across the country. Diversity brings innovation, fresh ideas and creativity, and we actively strive to create a culture that is truly inclusive and fair for all and where everyone in the team can be themselves and thrive. The Youth Zone welcomes applicants from all sectors of the community.

Working Hours:

37.5 hours per week. There may be occasions when working in evenings and weekends are required due to Youth Zone operating hours.

Remuneration Package:

Salary: £50-£59,000 spending on experience

Holidays: 33 days inclusive of 8 Bank Holidays (pro-rated for part-time staff)

Pension: Blackburn & Darwen Youth Zone operates a workplace pension scheme with Royal London for auto-enrolment purposes. You will contribute 5% of your gross earnings, while the Youth Zone will contribute 3%. If you meet the criteria, you will be auto-enrolled into the scheme within 3 months of commencement of your employment, although you have the option to opt out if you wish.

Other Benefits:

• Health Assured Employee Assistance Programme (24/7 Support and Advice)
• Free Gym access
• Flexible working hour
• Birthday day off
• FairQuid (Financial Wellbeing Support)
• Think Therapy (Mental Health Support)
• Enhanced Maternity/Paternity/Adoption Pay

Applications close on 7th April 2025 and interviews are expected to be held w/c 14th April 2025.

To apply, send your CV and cover letter via Indeed.

Job Type: Full-time

Pay: £50,000.00-£59,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Application deadline: 07/04/2025

About Public Voice

Public Voice is a Community Interest Company (CIC) with a mission to improve neighbourhoods, the lives of the people who live in them and the public services they use.

Through our work, we ensure people in the community are heard – bringing together diverse voices and including those who find themselves marginalised or are rarely reached by service providers. We take a user-centred, co-production approach to understanding individuals’ and communities’ needs, and translate that into meaningful insights for service providers in government, public health, and housing. The results are better outcomes for residents and service users, more effective and efficient services for providers, and stronger and healthier neighbourhoods.

As part of this mission, Public Voice runs local Healthwatch services across London. Healthwatch is the independent watchdog for local health and social care services. This role would be part of Healthwatch Hounslow, giving voices to service users, and gathering research and insights to effect positive change.

The role

The Information, Policy and Research Officer will support and report to the Operations and Research Manager Healthwatch Hounslow. They will:

· deliver research projects – this includes planning the project, designing the methodology, undertaking quantitative and qualitative analysis, and reporting findings through presentations and reports throughout the year;

· undertake policy reviews and provide advice on survey / research and evaluation methodology / techniques to the CEO, Operations and Research Manager Healthwatch Hounslow and other members of the Public Voice team;

· work with Public Voice teams to capture issues and concerns relating to access to services, the delivery of services and policy gaps, and use this information to identify common themes which relate to service delivery and policy in health and social care; and

· be able to engage with seldom-heard communities in the borough.

About You

We are looking for somebody with proven research experience, including the ability to interpret and analyse data and present solutions. With an interest in health and social care, you should be confident in speaking and presenting in public and able to deliver effective programme and project management, whilst delivering research projects and undertaking policy reviews. 

You should be somebody who promotes and values equality and diversity and can show warmth, empathy and respect for others, with the ability to effectively engage the local community and seldom-heard communities in the borough of Hounslow.

Technical Operations Officer

Hours: Part-Time, 21 hours per week (3 days a week). May include occasional evenings and weekends (time off in lieu given)

Salary: £40,000 FTE (£24,000 Actual, 3 days per week)

Location: Hybrid working; Combination of bpf’s offices at 37 Mapesbury Road, Kilburn, London NW2 and homeworking

Responsible to: Director of Membership & Communications

Annual leave: 30 days plus Bank Holidays (pro-rated)

Pension: Employer 3%, employee 5%

Job Purpose:

The Technical Operations Officer will play a vital role in the smooth running of our technical infrastructure and IT systems. The post holder will work with our external IT providers to ensure our Microsoft systems are functioning, our CRM and payment systems are up to date and functioning, our student learning platform is maintained, our cyber security is tested and up to date and all day-to-day technical operations are supported. We have also recently installed a clinical services software package.

You will work alongside our training managers and our membership and events managers to provide excellent technical operations.

About Us:

The British Psychotherapy Foundation (bpf) is a psychotherapy training and membership organisation and it’s our mission to ensure psychotherapy is available to as many people who need it as possible. We are set up as a charity and membership body and we will be aiming to register with the Office for Students in the near future.

With over 750 members, we are one of the largest psychotherapy membership and training organisations in the UK. Our approach is based on the rich tradition of psychoanalytic and Jungian theory and practice, while also drawing on scientific advances in our understanding of the human mind and development. You will be joining a staff of about 35 employees who are enthusiastic about growing our organization and providing our trainees, members and patients the best possible service.

bpf staff enjoy the flexibility of working in a hybrid format, and we pride ourselves upon taking ownership of our individual responsibilities, supporting one another, respecting boundaries, respecting diversity, taking initiative, and coming up with creative solutions.

The post-holder will report to the Director of Membership & Communications who will be on hand to offer guidance and support. This is a fantastic opportunity to make a considerable impact at the bpf and to develop your career with us as we continue our growth.

Responsibilities:

• Support the implementation and maintenance of technical operations, including system monitoring, basic troubleshooting, and incident reporting
• Assist in maintaining and creating documentation of operational procedures, system configurations, security measures, and incident reports
• Coordinate with various teams to help ensure smooth deployment processes and system updates
• Train staff on using our systems and ensure they are granted appropriate access for their role
• Monitor system performance and alert relevant stakeholders of any issues or anomalies
• Help implement operational procedures and participate in process improvement initiatives
• Assisting with updating our website
• Making sure we are cyber-secure

Requirements:

• Bachelor's degree in a relevant subject or equivalent practical experience
• 2+ years of experience in technical operations or systems administration
• Knowledge of Microsoft Suite administration, CRM processes, Wordpress, Zoom, MS Teams, learning management system a bonus but ability to learn quickly about implementation of a learning system would be necessary
• Basic knowledge of HTML/CSS coding
• Experience with monitoring tools and basic troubleshooting
• Strong attention to detail and organizational skills

Person Specification:

Essential Competencies:

• Demonstrates collaborative agility through ability to work effectively across different teams and adapt to changing priorities
• Shows effective communication skills with the ability to convey technical information clearly and concisely to various stakeholders
• Exhibits adaptability and commitment to continuous learning, particularly in keeping up with new technologies and processes
• Demonstrates proactive problem-solving abilities, with the capability to identify and escalate issues appropriately

Technical Knowledge and Experience:

• Working knowledge of infrastructure management and system monitoring
• Experience with Wordpress, CRMs (Civi CRM preferable), Microsoft Suite Administration, Zoom, MS Teams
• Understanding of security best practices and compliance requirements, including UK GDPR
• Experience in incident tracking and documentation

Personal Qualities:

• Shows empathy, patience and understanding when working with team members and stakeholders
• Demonstrates adaptability in managing changing work priorities
• Maintains a proactive approach to identifying potential technical issues
• Shows commitment to personal development and learning new skills

Professional Behaviours:

• Actively participates in team initiatives and collaborations
• Takes ownership of assigned tasks and follows through to completion
• Demonstrates alignment with FREDIE principles in daily work:
• Fairness in handling requests and issues
• Respect for colleagues and stakeholders
• Equality in service delivery
• Diversity in approach to problem-solving
• Inclusion in team communications
• Engagement with organizational goals

 

Other terms and benefits of Employment

Benefits: Death in service cover. This is payment to a chosen recipient of twice the salary if a staff member dies in service.

Notice period: One month during 6-month probationary period; 1 month thereafter.

Supporter Care and Admin Officer

Contract Type: Permanent Full time
Salary From £30,075 to £33,416 per annum. It is Concern’s policy to start new employees at the beginning of their pay band.
Location: Belfast

Closing Date:4 April 2025

Concern Worldwide (UK) is seeking a Supporter Care and Admin Officer to join the team in the Belfast office.

About Concern Worldwide (UK)

For over 50 years, Concern has been working to make its vision a reality. Today, a global team of over 3,900 highly skilled and dedicated professionals work with more than 30 million people living in the most difficult situations across 25 of the world’s poorest countries. Often these are humanitarian crises arising because of people fleeing conflict or natural disasters, increasingly related to climate change. In these settings, Concern works to rebuild lives, livelihoods and communities.

The global organisation was founded in 1968 in response to the devastating famine in war-torn Biafra. In 2004, the UK operation was formally established, with an office in Belfast and a base in London. Concern (UK) is an integral part of Concern Worldwide, operates as its subsidiary and plays a vital role by providing funding, advocacy and technical assistance, as well as by raising awareness of its work and the voices and stories of those it supports. Concern (UK) does not directly implement programmes overseas but supports Concern Worldwide to do so.

Equality, diversity and inclusion:

Concern Worldwide (UK) is deeply committed to addressing inequality. Not only would we like to see greater representation of people from diverse groups within our office, we want to ensure that all staff and board members, regardless of identity and background, are welcomed, respected for who they are, and supported to thrive. This is fundamental to our core value of equality. Concern is taking a strategic approach to workplace equality, diversity and inclusion, in order to ensure coherence and co-ordination in addressing barriers and changing practices to address inequality in the workplace. Our objectives include:

• Developing an inclusive and welcoming culture in which people from all backgrounds feel valued, respected and heard
• Increasing diversity within our workforce and senior leadership
• Empowering every staff member to act as a leader on equality
• Creating fairer outcomes for staff (particularly in relation to progression, experience and pay)

About the Role

We are seeking an organised, proactive, and resourceful Supporter Care and Admin Officer to support the UK Supporter Manager in ensuring the smooth day-to-day running of the function, as well as the provision of excellent supporter services. The role will also ensure the efficient operations and facilities management of our Northern Ireland (NI) office, providing ad hoc administrative support to the NI Director, as well as facilities and admin support to the NI retail function when required. The successful candidate will play a pivotal role in fostering a collaborative and well-organised office environment, enabling the Concern NI team to effectively develop and grow as a regional team.

About You

We are looking for an experienced and highly organised Supporter Care and Admin Officer to join our team in the Belfast office. The ideal candidate will have a background in supporter care, customer service, or donor relations and proven ability to handle inquiries professionally. You will have experience with financial administration e.g. petty cash, expense processing, purchase orders and have excellent attention to detail along with problem-solving skills. You will have a strong commitment to the values of an international development charity, including diversity, equality, and inclusion and the ability to handle confidential information with discretion. This role requires adaptability, effective communication, and the ability to work both independently and as part of a team in a fast-paced environment. If you are proactive, resourceful, and ready for a varied role, we would love to hear from you!

For full details of the role and person specification please download and view the attached job description.

Benefits

• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)

How to apply:

Please complete your application form by the 4th April 2025. Interviews are scheduled to take place on 16th April 2025.

All candidates who are short-listed for an interview will be notified via email after the application deadline.

Candidates must be legally entitled to work in the UK at the time of application.

This position has been designated by Concern Worldwide (UK) as a role that requires pre-employment/compliance checks. This includes a criminal record self-declaration form and a basic AccessNI check.

Equal opportunity

Concern Worldwide (UK) is committed to diversity, equity and inclusion. It encourages applications from candidates of all backgrounds and experiences.

You may have experience of the following: Supporter Services and Administration Officer, Donor Support and Office Administrator, Supporter Engagement and Admin Coordinator, Supporter Relations and Operations Officer, Supporter Experience and Office Coordinator, Supporter Care and Operations Assistant, Supporter Services and Facilities Officer, Donor Relations and Administrative Coordinator, Supporter Engagement and Facilities Administrator, Supporter Care and Office Administrator, etc.

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