Community Support Jobs

As our CEO looks to step down in 2025 we are recruiting a dedicated leader, with clear management experience in the Voluntary Sector. Our work is centred around Rural Community Engagement with a particular focus on supporting children, young people and their families, although our venue, The TCR Hub, is open to all. We are looking for a Leader who is dedicated to getting the best for service users, passionate about community support with an eye for commercial and funded opportunities that will continue to sustain and grow our Charity. 

About the Role

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.  

To ensure individual supporters are treated in a responsive and respectful way.  Also, to support the Fundraising team with the maintenance of records / transactions and assist with the management of MAP's fundraising database: Microsoft Dynamics.  

About You

As a Supporter Care & Database Assistant you will be the first point of contact for our supporters, community groups, organisations, media representatives & others who get in touch with MAP directly by phone, email and by post.
You will ensure that data entry into our fundraising database: Dynamics, is accurate and kept up to date, to enable us to steward our supporters effectively.
You will also be responsible for banking donations received at our London office and thanking our wonderful donors.
We’re looking for someone who is passionate about providing excellent customer service and is a clear communicator. You’ll understand how important it is for MAP to engage with our supporters effectively to ensure lasting relationships. 

Duties and key Responsibilities

  Be responsible for responding to supporter enquiries by telephone, letter and email, within our service level agreements.      as well as handling outbound supporter care calls and other communications.

• Process donations from multiple income streams, ensuring supporters are thanked according to internal guidelines.

• Maintain supporter and organisational records in our database. 

• Using data securely and with best practice data protection principles in line with GDPR.

• Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary.

• Develop & maintain effective working relationships with colleagues in & outside of fundraising.

• Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care & Database Manager.

Other responsibilities

• To assist with the banking of cheque and cash donations received at head office.

General Responsibilities

• Support the mission, ethos and values of MAP

• Support and promote diversity and equality of opportunity in the workplace

• Work collaboratively with others in all aspects of our work

• Represent and be an ambassador for MAP

• Maintain and improve competencies through continuous professional development

• Abide by organisational policies, codes of conduct and practices

• Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and MAP data.  

Person Specification

Experience

• Experience of supporter or customer care

• Experience of customer relationship management (CRM) databases

• Experience of using Dynamics is desirable

• Experience of transaction processing, e.g. credit cards, cheques

Skills and abilities

• Good interpersonal skills and an excellent team player. Someone who is open, able, and willing to deliver beyond a personal brief

• Ability to work well under own initiative, meet deadlines and have a good attention to detail

• Interest and ability to learn technical skills relating to the functions of the fundraising database.

• Good communicator with an ability to share information in clear and concise language

• Strong attention to detail

Education/training

• Able to use a computer with confidence, advanced MS Office desirable 

Personal attributes and other requirements

•Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding. 
•Commitment to anti-discriminatory practices and equal opportunities.
•Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).

• An ability to apply awareness of diversity issues to all areas of work

• Ability and willingness to work weekends/evenings on occasion to support events and other charity activities in the UK, and to travel overseas where necessary. 

Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification 

Stoll is the lead provider of housing and support services in the Veterans sector. Founded in 1916, Stoll has provided a sanctuary to help Veterans rebuild their lives for nearly one hundred years.

We are seeking an experienced and enthusiastic Team Leader to join our unique Support Team based in Fulham, to manage a small team providing support to Veterans, of all ages, to live independently in their own homes.

You should have a genuine interest in helping people to maintain their quality of life and independence, regardless of the potential barriers they face. You will facilitate their independence and encourage health and wellbeing. As part of the role you will:

Manage a team providing support

Identify and access relevant opportunities for wellbeing, including leisure and health

Develop and maintain independent living skills

Support clients to integrate with the local community.

If you would like to work for us and have a passion for providing excellent support along with the experience needed for this role then we would like to hear from you. 

Closing date for applications: Friday 29th November 2024 (latest application to be received by Midnight).

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex-Service personnel. Stoll appointments are subject to an enhanced DBS check.

Surrey Community Action exists to support Surrey’s voluntary sector, the diverse communities of Surrey, and other organisations who seek to work with both.  We do this in three main ways:

• Advocacy and Representation - ensuring that non-voluntary sector stakeholders understand the value of our sector and how to work together to achieve shared objectives.
• Services to the Voluntary Sector - providing services to Surrey’s voluntary sector that increase their effectiveness or fill gaps in their capability, capacity, and resilience.
• Services to the Surrey’s Communities - providing services directly to Surrey’s communities that support community action and address unsupported needs.

Much of our work is with other community organisations, including community building management groups, voluntary car scheme organisers, councils, and others, but we also run projects and activities targeted at individuals within communities, such as fuel poverty advice, and support to Surrey’s Gypsy and Travellers.

We have some income generating services, predominantly to other voluntary sector organisations.  We seek to offer excellent service to our clients, whether managing payroll, conducting DBS checks or delivering training and events.

We also manage the “Astolat” charity offices, providing high quality office accommodation and support to eight other VCFS organisations.

About The Role

To realise our ambitions to provide the best possible support to Surrey’s communities and voluntary sector, we are looking for a Head of Communities and Development that can:

• Help us secure funding for Surrey Community Action’s core activities and projects.
• Develop, support, and inspire a team of project officers to deliver our projects and activities.
• Contribute to the running of the organisation as part of the management team.
• Create and develop projects and services that meet unmet needs in Surrey
• Develop themselves and their role to make an even bigger difference to the people and organisations we support.

Securing Funding

You will help us secure funding for Surrey Community Action’s core activities and projects, working with all staff to prepare high quality funding proposals to Local Authorities, trusts, grant giving bodies, corporate partners and major donors.  You will also lead on negotiating renewals of funding and maintaining good working relationships with current commissioners and funders.

You will be comfortable working in collaboration with partners from across the voluntary and statutory sectors, always focusing on making the biggest difference to the people of Surrey.

Leadership and line management

This role looks after some of our community project officers who in turn provide information, advice, guidance, and support to a diverse range of stakeholders, including community buildings, rural housing enablers, Good Neighbours Schemes, Community Champions, Gypsy Roma and Traveller communities, and people in fuel poverty.

You will provide effective line management to our community project officers, focusing on developing them to excel in their roles and broaden their skills, making sure to lead by example and develop yourself alongside them.

Running the Charity

You will form an integral part of the management team, working in tandem with the Chief Executive, management team and Board of Trustees, supporting the charity in strategic leadership, performance management and development our projects and services.

Develop new projects and services

To succeed in this role, you will need to have or build a deep understanding of Surrey’s voluntary sector and communities.  You may design and conduct consultations and market research to deepen your knowledge and share it with peers and other stakeholders in ways tailored to our audiences.

The environment in Surrey is complex and changeable, so we are looking for someone who can flex themselves and this role so that Surrey Community Action can do better every day, who can recognise ways we can improve and provide even better support to our stakeholders, from local authorities, to charities and community groups, to individuals in need.

About You

We are looking for someone with passion, drive, and an ambition to improve the lives of all people and communities in Surrey either directly or by ensuring Surrey’s voluntary sector survives and thrives.

We want Surrey Community Action to reflect the diversity of the individuals, communities, and voluntary sector we serve so encourage applications from anyone who believes they can carry out the job description.

There are some things that will make you stand out, but even if you do not match all the criteria below, we still want to hear about you and what you can offer:

• Ideally, you will have demonstrable success of fundraising in the charity sector, particularly from grants making trusts, and you would have experience of working and negotiating with Local Authorities.
• You will be a strong line manager with experience of mentoring and developing staff.
• You will have solid IT skills including Office applications and databases.
• You will be able to communicate across a wide range of audiences, from senior local authority leaders, to community group trustees, from grant making trusts, to charity peers, and do so online and face-to-face.
• This is a complex role, so you will have the ability to plan, balance and manage multiple priorities – with support from the CEO and your colleagues.
• You might not have a background in the voluntary sector but will be willing to learn.
• You should have good financial literacy, including setting budgets and core cost recovery
• Above all, we are looking for someone with the potential to help make Surrey Community Action a stronger organisation able to make an even bigger difference to those we support.

The Nuts and Bolts

Our offices are in Burpham, Surrey (GU4 7HL).  This role can be delivered from the office, or as a hybrid role with 2-3 days in the office per week.

You will report directly to the Chief Executive and be responsible for 5-6 project officers.  You will be an equal part of our small management team and contribute to our trustee board meetings.

We are committed to continued professional development and will support you to develop your skills even further.

You may have to travel across Surrey and sometimes beyond, so access to transport would be an advantage where public transport is not an option (we can support you into Access to Work scheme as needed).

This is a full-time role (35 hours per week), but that time can be flexible to accommodate family and caring commitments.

The salary for this post is £40,000 and we also offer:

• Flexible working
• 5% employers pension contribution
• Employee Assistance Programme
• Paid volunteering leave
• Free on-site parking
• 25 days holiday with an additional three days between Christmas and New Year, as well as all English Bank Holidays

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Community Key Worker

Salary: £22,000 - £26,000

Location: Keyworking across Basildon and Thurrock. Must attend our main office once a week in Chelmsford

Contract: Fixed Term until 31st March 2026 (with possibility of extension)

Hours p/w Full Time 35hrs per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police & Prison Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?

Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.

About You:

Are you a strong believer in advocating for others? Are you empathetic, patient and determined? Then this opportunity could be right for you.

The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System. We do this through offering dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.

To be successful as the Community Key Worker you will need the below experience and skills.

You will be working in a supportive, friendly, and welcoming team whilst having oversight of a caseload of women, who may be under the supervision of the National Probation Service or in custody, enhancing the offer of holistic support and advocacy services available to them throughout their journey.

Building relationships with other statutory and non-statutory agencies in local communities is vital to build referral pathways and provide a whole system approach to supporting individuals.

To carry out this work you will meet women in the community in your designated borough and co-locate with other agencies including the National Probation Service, as well as regularly attending Advance’s North London vibrant Women’s Centre/office space.

You will be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder and has good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions.

• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) if working a 35 a hour week.
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have any additional needs,please email talent and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.

We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Location: Hybrid working part London Office (Islington, London) part home working or flexible location home working. Travel across the United Kingdom will be required.

Salary: £35,575 per annum for London based or £33,150 for home based 
Hours: 35 hours per week 

Closing date: Tuesday, 3 December 2024 at 10.00am 

Interview date: Wednesday, 11 December 2024 

This is a full-time permanent position. 

Who we are looking for 

As Community Content and Information Lead you will be joining Breakthrough T1D, as part of our Community Engagement team. This role will work at the heart of a passionate team who deliver information and support to people affected by type 1 diabetes (T1D) to live well with the knowledge, skills and confidence to manage T1D at all ages and stages, championing community voice at every stage. 

You will be an enthusiastic person with an eye for detail with the ability to plan, manage and deliver our community-based content and information, using expertise and knowledge of new developments. This is an exciting time to join the team with ambitious plans to refresh, review and update many of our resources. 

You will be an experienced information content professional, you may have worked for charities before in similar roles. You will be driven by insight, community feedback and unmet needs with the ability to be agile to adopt new approaches. 

Experience required 

Producing content and copy for multiple communications channels 

• Championing and ensuring lived experience insights drive new/updates to information and content which are rooted in community needs representing the diversity of the community 

• Immersing yourself within a beneficiary community 

• Building, managing and cultivating relationships with healthcare professionals, support groups and or other relevant organisations 

• Offering insightful guidance on developments and wider contextual work guided by external audiences and unmet needs 

• Representing an organisation through networking or exhibiting at conferences, community events and other similar functions 

• Experience of working with budgets 

• Working within a community and building relationships with volunteers, new and existing supporters and stakeholders 

• Demonstrating excellent communication and interpersonal skill 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Are you passionate about creating a welcoming environment and delivering exceptional customer experiences? Galanos House Community Hub & Café is looking for a dedicated Hub Coordinator to lead our day-to-day operations.
Key Responsibilities -

- Oversee the daily running of the Community Hub & Café, ensuring efficient and effective operations.
- Deliver outstanding customer care while maintaining high standards of food and beverage preparation.
- Set and uphold restaurant-quality service standards.
- Engage with the local community to plan events and promotions, fostering a sense of belonging and connection.
- Proactively identify opportunities to enhance sales and improve overall service delivery

What We’re Looking For -

- Strong leadership skills with a passion for community engagement and previous experience within a community setting. 
- Experience in hospitality or café management is essential
- Excellent communication and interpersonal skills.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Galanos House is a CQC Outstanding Care Home, and we continually strive to improve and innovate working alongside the people that live in the home. It’s where our residents can form special bonds and make new like-minded friends. We’re pleased to be able to offer both nursing and residential care in the main home and support for people living with dementia in Poppy Lodge. Adjacent to the main building is the Galanos community hub, which boasts a beautiful light and spacious cafe and a number of multipurpose spaces which host groups, activities & events. 
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
 
INDRBL1

The main purpose of this role is to deliver clear, accurate and valuable guidance to community organisations on renewable energy technologies, business models and project development processes at various scales. This support may range from advising on sustainable options for community buildings to assisting in the development of larger renewable energy projects, such as wind turbines and solar farms.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £34,788 - £38,229 per year
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Deliver engaging training to local and community stakeholders on renewable energy, heat and (potentially) storage technologies.
• Develop and strengthen creative tools, accessible guidance and other materials for community organisations that increase their ability to scope, develop and deliver projects.
• Work with community actors to develop and deliver pro-active local engagement processes that build informed consent and support for renewables within their wider community.
• Support community organisations to plan and deliver sites for development, assisting them to undertake basic options, appraisals, and commission specialist feasibility and other necessary studies.
• Provide input and guidance to help identify and secure funding and finance for project development and implementation.
• Facilitate learning, networking, and sharing between local and community organisations, staff and volunteers, including connecting networks, organisations and individuals to progress ideas.
• Support CSE’s fundraising activities and the development of new models and approaches for the provision of renewable energy, heat projects, and services at the local and community scale.
• Champion to key stakeholders (such as local authorities and funders) the roles which local and community organisations can play in catalysing and enabling renewable energy and local energy projects.
• Foster collaboration and deepening relationships with partners and other organisations who are active and interested in supporting similar areas of work. This might include local authorities, community organisations, community energy organisations, third sector organisations, developers, funders, investors and key supply chain actors.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Have experience and knowledge of developing and/or delivering heat, renewable energy, or storage projects, including larger standalone renewables projects. 
• The ability to research and rapidly synthesise and share key understanding around different renewable technologies.
• Have excellent written and verbal communication skills, with the ability to apply these appropriately to a wide range of people and to relay and translate technical information for non-technical audiences.
• Have a broad understanding of the UK energy system, and the transformations required to tackle the climate emergency.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

Applications should be sent by email or by post to:Reception, Centre for Sustainable Energy, St James Court, St James Parade, Bristol BS1 3LH.

The closing date for applications is 12.00 midnight on Sunday 1 December 2024. If you have not heard from CSE by midday Tuesday 10 December, please assume that your application has been unsuccessful.

Interviews will take place in-person at our offices in Bristol on Thursday 12 December and Friday 13 December 2024.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Salary: Up to £37,619 (pro rata)
Hours: 30 - 37.5 hours per week (we’re flexible!)
Location: St. Michael’s Hospice, North Hampshire

Are you a people person with a passion for community, events, and making a real impact? We’re looking for an enthusiastic fundraising professional to head up our Community Engagement Team! You’ll help us bring in vital support by managing corporate and community fundraising, and inspire even more people to join in our Hospice-led events like the Moonlight Walk and Light Up a Life.

What You’ll Do:

• Lead & Inspire: Oversee a dedicated team, driving funds and engagement through amazing events and partnerships.
• Build Connections: Develop new business and community partnerships that align with our mission.
• Represent the Hospice: Be our champion at community events and speaking opportunities, spreading the word and growing our presence.
• Stay Flexible: No two days are alike! Some evenings and weekends are part of the adventure.

What You’ll Bring:
Experience in fundraising is great, but if you’ve got skills in leadership, relationship-building, and meeting income goals, we want to hear from you! You’ll be a natural at connecting with people and helping supporters reach their fundraising goals.

Perks:

• Flexible hours and hybrid working options
• A fantastic team dedicated to making a real difference every day
• The chance to use your creativity and skills for a meaningful cause

Ready to Apply?
Send us:

• A cover letter telling us why you’d be perfect for this role (required!)
• Your CV
• Completed application form (downloadable from our website)

For a quick chat about the role, contact Sarah Shearman.

Join us – let’s make a difference together!

Closing date: Sunday 1st December 2024

JOB DESCRIPTION  

Support Service Assistant 

Contract: Permanent 

Base: 

Post holder will be expected to travel locally and to any Being There office as required. 

Salary:

£12.00 per hour + car allowance + mileage allowance

Hours:

Minimum 6 hours a week up to 21 hrs when covering 

Key Responsibilities 

To manage the day to day running of our branches volunteer service, offering emotional and practical support to those with cancer and other life-limiting illnesses, along with those closest to them, such as family, friends and carers when our branch managers are on annual leave or ill. 

Main Duties 

• To provide cover at any of the 5 Being There branches 
• To take client referrals and liaise with relevant health, social service and voluntary services staff 
• To attend and assist at social groups, excursions and support meetings at any branch as required 
• To arrange client transport for medical appointments 
• To attend client support group 
• To ensure ongoing support for clients 
• To record accurate details of each contact with clients always maintaining confidentiality 
• To deal with mail, correspondence and office paperwork as agreed with branch managers 
• To answer telephones and take messages as necessary
• To collate orders for stationery for all branches 
• To drive clients to and from medical appointments and social events when no volunteer is available 
• To assist with print distributions, local promotions, presentations and publicity as required 
• To answer telephones and take messages as necessary 

Accountable to:  Chief Executive Officer 

Person Specification 

We only consider inviting to interview people who show that they possess the required experience, skills and personal attributes, as outlined in the table below. When completing your application, please use examples from your professional and personal life to illustrate how you fulfil all the criteria to be assessed at application stage. 

Being There is committed to fighting racism and other forms of oppression. We want to be a great employer for all our staff regardless of their background or characteristics. We recognise that not everyone is the same and that different people will require different support to fulfil their potential. We want to ensure that Manchester becomes a place of greater equity and inclusion. One thing we do to work towards that goal is to ensure that our staff team is representative of the diverse communities across Manchester, and particularly those communities we know face late diagnosis of life limiting conditions. We particularly encourage applications from those communities and from anyone with experience of living with life limiting conditions, either themselves or a family member. 

• Relevant work experience in a similar role, preferably in the community or voluntary sector 

•  Organise recruitment of volunteers in liaison with volunteer recruitment co-ordinator 

• Attend social groups when covering 

• Drive clients to appointments when no volunteers are available 

• Answer the telephone and take messages 

• Deal with mail, correspondence and office paperwork as agreed with branch managers 

• Ability to communicate effectively with a wide range of people through a variety of different methods. 

• Excellent numeracy, literacy and report writing skills with the ability to maintain accurate records. 

• Skilled in building and maintain relationships with a wide range of stakeholders. 

How to Apply 

If you would like to discuss the job before applying, contact Vikkey Chaffe, CEO,

Applications must be submitted using our application form, CV’s will not be accepted. 

Deadline is 12 noon on 13th December 2024 

Late applications won’t be accepted. Those who don’t adequately demonstrate how they fulfil the criteria required at application stage, will not be considered for shortlisting. 

Interviews for this post will be held in January 2024. Successful candidates will be contacted, no later, that the 17th December 2024. Interviews will be held in person, venue to be confirmed but will be in Manchester. 

If you have not heard from us by two weeks after the deadline, please assume that you have not been shortlisted on this occasion. The organisation regrets that it cannot provide feedback to unsuccessful applicants at the shortlisting stage. 

Tower Hamlets Community Connector

Job Title: Tower Hamlets Community Connector
Salary: £30,345 per annum (pro rata), including Inner London Weighting (30 hours/week: £24,276).
Hours: Part-Time, 30 hours per week
Contract Term: Permanent
Location: Open House, Bow E3, and across Stepney and Wapping Primary Care Network
Closing Date: 9 December 2024
Interview Date: 12 December 2024

About Us

Mind in Tower Hamlets, Newham, and Redbridge is a local charity affiliated with National Mind. We are committed to supporting individuals with mental health challenges through inclusive and accessible services, creating opportunities for connection, recovery, and resilience.

About the Role

As a Community Connector, you’ll support individuals referred by the Stepney and Wapping Neighbourhood Mental Health Team, helping them engage with services and activities. Based at our MindTHNR office and the Stepney and Wapping Neighbourhood Mental Health Team, you’ll build strong relationships, understand individuals’ interests and goals, and connect them to appropriate opportunities.

This role empowers individuals with serious mental illness (SMI) by supporting them to achieve their aspirations, access local services, and address key wellbeing factors such as housing, employment, and social isolation. You will also help identify wider issues impacting their health and wellbeing, such as debt, poor housing, unemployment, loneliness, and caring responsibilities, ensuring a holistic approach to support.

Key Responsibilities

• Provide one-to-one tailored support to help individuals set and achieve personal goals.
• Act as a local expert, connecting people with community services and resources.
• Collaborate with multi-disciplinary teams and community organisations to create robust care pathways.
• Use tools like health coaching and motivational interviewing to overcome barriers and monitor progress.
• Advocate for inclusion and ensure access to welfare, legal, and community services.

If you are passionate about promoting mental health and wellbeing, have substantial experience providing 1:1 support, facilitating wellbeing groups, and collaborating with communities, and possess a strong understanding of the diverse needs and inequalities in East London, we encourage you to apply. Submit your CV and supporting statement outlining how you meet the requirements of the person specification and your interest in making a meaningful impact to  Bernadette Keane

Job Title: Community and Business Development Manager for Essex

Salary: £39,000 to £44,000

Responsible to: Regional Manager South and East

Location: Across Essex with time spent in Colchester

Hours of Work: 36 ½ hours per week. Flexible working will be required

Contract: Permanent

Benefits

We offer our team members a comprehensive staff benefits offering to include:

• Annual Leave – 38 days! 25 days AL (increasing to 29 days with service) plus 5 wellbeing days and 8 bank holidays.
• Flexible working, home working and remote working options available
• Nest Pension – 8% employer contribution - 3% employee contribution.
• Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
• Employee Assistance Programme (counselling and DRs on call 24hrs a day).
• Fantastic volunteering opportunities within The Active Wellbeing Society every month.

Introduction to The Active Wellbeing Society

The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives.

Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.

Essex Pedal Power is a flagship programme led by Essex County Council and Active Essex to support more people in deprived areas to cycle by removing the main barriers to cycling.

About the Role

In this strategic post as the Community and Business Development Manager for Essex you will play a key role in overseeing our existing work and also contributing to the development of future work within the region. You will directly manage the delivery of our community based projects, specifically the Heart of Greenstead and VCS capacity building, liaising closely with all key partners involved in the work, and representing the organisation in a wide range of system settings. You will play a vital role to ensure that the organisation’s contractual obligations and goals are achieved by collaborating with communities and partner organisations in the design and delivery of interventions to promote active citizenship. You will co-produce with local communities in order to achieve sustainable outcomes by bringing people together to be better connected and networked.

You will need to work collaboratively and influence effectively across multiple agendas, to maintain an overview of engagement and impact whilst seeking to maximise opportunities for partnership development. We are looking for an individual that demonstrates clear leadership and the ability to influence and persuade across multiple disciplines and arenas.

Main Duties

1. Responsible for building strong relationships and developing working partnerships across a wide range of local stakeholders with the aim of developing new business opportunities in conjunction with the Regional Manager.

2. To plan, develop and deliver high quality programmes, projects and interventions and ensuring all are in line with the overall strategy and objectives of the organisation and that meet contractual obligations.

3. To work closely with the funding team and the regional manager to develop new funding bids in line with opportunities created through partnerships and business development.

4. Manage the operational delivery and development of a range of funded programmes with a focus on collaborating with communities and partner organisations in the design and delivery to promote active citizenship. Ensure within this that agreed outcomes are met in full.

5. Manage and monitor the budget with finance representatives from TAWS and support the relationship management with existing funders and the identification of potential new funders.

6. Devise, understand and use asset-based community development approaches to community development and work with communities to understand priorities and co-design initiatives. Ensure that delivery mitigates or removes the barriers to participation.

7. Keep abreast of new and emergent thinking across wellbeing, community development and tackling inequalities as well as innovation and leadership in this field of work. Work collaboratively with partners from across the area to develop new innovation and interventions in line with the emergent opportunities.

8. Play a key role in monitoring and evaluation plans, through collecting, analysing and sharing data (quantitative and qualitative) working with the TAWS Data & Insight team.

Knowledge, Skills and Experiences

1. Good communication skills and engagement with communities with proven previous community engagement and delivery experience

2. Awareness of funding opportunities with experience of project and bid development as well as Experience in sub-contractor management

3. Experience in facilitation and training, providing advice and guidance and consultancy experience

4. Understanding of marketing, events coordination with strong planning and organisation skills

5. Project management experience, including design and development, planning, resource allocation, time, budget, risk management and evaluation of impact and outcomes.

6. Experience of line-managing and developing teams to deliver against programme objectives and to achieve their full potential, preferably in the field of community development

7. Understanding of interpreting and analysing data bringing insight to community planning, delivery, and development

We're looking for kind, compassionate and resilient Bank Support Workers to join our learning disabilities service in Hertfordshire.

£13.15 per hour, working on a zero hour contract.

Want to feel like you're making a difference? You'll feel at home here.

Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Building supportive, trusting relationships with customers
Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Proactively manage risk and safety both in and outside of their physical living environment
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Report any observations relating to customers welfare
Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community

For the full list please see our website.

The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive.

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

COMMUNITY HUB LEADER

Oasis Hub Warndon  

Full-time (40 hours per week, 1 FTE), Permanent Contract

Salary: £35,217 per annum

Oasis is looking for someone who can combine an entrepreneurial flair and excellent leadership skills to become the next Community Hub Leader supporting the established Hub at Warndon. 

The post holder will lead the development of the Hub, situated on the periphery of Worcester City, serving the community of Warndon and the surrounding area, supporting the Oasis Academy and wider local community. The role will hold the vision of integrated community delivery, which will include a range of services such as family support, volunteering, youth mentoring, deliver a food pantry, advice and support, community events and a toddler group.

This is a key role as you will be responsible for strategic oversight of the hub charity, ensuring the youth and community work supports the work of the academy, working alongside other local Oasis leaders such as the Principal to develop one joined up local vision for the Hub.

A significant part of this role will involve fundraising and business development, working with local people to develop and grow the charity and local community movement.

We are looking for an experienced community leader who enjoys project and budget management, but also has a deep understanding of community work. A degree or professional qualification is valued, but we also value extensive relevant experience and being able to demonstrate an embodiment of our ethos and values.

This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work. In return we offer:

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% employer contributions.

· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.

· Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.

For full details please go the Oasis UK charity website.

Closing date for completed applications is 9am Monday 9th December 2024. Stage 1 interviews will be held on the week commencing 9th via TEAMS and the final stage will take place on 18th December 2024 in person in Warndon. Please send us your CV and cover letter. For further details please visit the Oasis Charity Jobs website. 

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. 

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487