Community Jobs

Area Support Shop Manager (Surrey/Sussex)

Location: Dorking, Horsham, Crawley, Farnham

Hours: 37.5 hours per week

Salary: £27,671 per annum

Job Type: Open ended

Closing Date:

19 July 2024

About our Oxfam Shops

Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.

Join Our Vibrant Retail Team and Make a Difference

At Oxfam, our shops have been at the heart of our charity since 1948, contributing significantly to our mission. Our shops play a crucial role in raising funds and increasing public awareness of our impactful work, guided by values of empowerment, accountability, and inclusiveness.

Team Purpose:

Join our dynamic team with the purpose of maximising income through retail sales, adhering to the retail strategy and embracing growth opportunities. As a member of this team, you'll contribute to the heart of the charity and community, guided by values of empowerment, accountability, and inclusiveness. Your role is to be commercially aware, creative, and innovative to make a significant
impact.

Job Purpose:

As a key member of the area team, your role is to coordinate and provide operational support to our shops within a defined geographical area. Covering short-term shop manager absences, you'll ensure uninterrupted trading and maximise income generation. No two days are the same - expect variety and collaboration with diverse communities. This role is a fantastic stretch opportunity for those with
shop manager experience, serving as a potential stepping stone toward an area manager role.

The role will support shop cover in our Oxfam shop network across Surrey and Sussex. This includes Oxfam Shops in the following geographical area: Dorking, Oxted, Horsham, Storrington, Crawley, Haywards Heath, Heathfield, Farnham. Whilst travel expenses will be covered, candidates will need to be both willing and able to commit to extensive travel across this defined geographic region.

Key Responsibilities:

• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Build trusting relationships in each shop to maintain engaged and motivated teams.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
• Deliver continuous improvement support against specific KPIs.
• Develop and deliver a framework for feedback and handovers.
• Actively contribute to the local community and wider Retail network.

Qualifications:

• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship-building skills

Join us in making a positive impact on communities and showcasing our values in action

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.

For full information surrounding DBS and the vacancy, please view the full job description.

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.

Prospectus is excited to be partnering with the East End Community Foundation (EECF) in the search for an Head of Development & Communications to join their collaborative development team.

East End Community Foundation is an independent charitable Foundation that aims to build partnerships and invest in communities to make lasting change so local residents can access the wealth of opportunities that surround them. For over 30 years they have been supporting individuals and local charities in the East End of London.

As the Head of Development & Communications, you will be responsible for developing, implementing, and achieving EECF’s income generation strategy. This will involve evaluating current income generation and building upon existing donor relationships and growing new meaningful donor partnerships. With a focus on high value fundraising across, individuals and corporate, this role will work with and manage a small team of three to achieve income generation goals. It will also be part of the Senior Management Team and work closely with other internal relationships to achieve growth.

To be successful as the Head of Development & Communications you will have proven experience within fundraising and particularly across high value income streams. This person will also have had previous line management experience and be keen to manage a small team to achieve success. They will be strong in building meaningful relationships both with internal and external stakeholders.  

This role is a full-time permanent position that will have hybrid working in the London offices 2-3 days per week. The salary for this role is £50,000 to £55,000.  

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Rhiannon Mehta at Prospectus.

If you are interested in applying to this Head of Development & Communications position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Supporter Services Officer

Salary - £23,948 to £26,133 per annum

Full time, 12 months’ fixed term contract

About the role

Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.

About you

As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.

Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.

This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.

Key Working Relationships

The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.

KEY ACCOUNTABILITIES

Supporter Relationship Management

• To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
• To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
• To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.

Income Processing / Database Management

• To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
• To process cash donations effectively and accurately onto our database. 
• To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
• To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
• To accurately process and commit Direct Debit claims.
• To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
• To deal with new supporters’ welcome communications.
• To liaise with supporters regarding cancellation of donations.
• To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
• To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
• To pull information required, download and process third party donations ensuring that they are compliant with GDPR.

Compliance

• To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
• To ensure data is managed to appropriate standards of data protection and security.
• To be aware of and consistently using organisational policies and procedures

Team Working

• To undertake and participate on projects as directed by the Supporter Experience Manager.
• To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
• To contribute to organisational meetings e.g. Stand Up, team away days etc.
• To be proactive in joining cross functional working groups.
• To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
• To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.

PERSON PROFILE

Qualifications, Knowledge and Experience

• Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
• Educated to GCSE level or equivalent, including English and Mathematics

Skills, Abilities and Competences

• Excellent communications skills, both written and verbal
• Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
• Able to use a CRM database
• Able to work across a team following business controls and systems
• Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
• Ability to multitask and be able to manage changing priorities
• Ability to work on own initiative to solve problems
• Understanding of data protection legislation
• Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.

Why join us?

• The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
• Our open plan offices are located in the centre of Rugby near to the train station.
• In addition, we offer the following benefits:
• 27 days’ holiday in addition to public holidays.
• A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
• Life assurance (3 x annual salary).
• Cycle to Work scheme.

About us

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.

We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 26th July 2024

Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you.  To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.

Join our dedicated team and play a vital role in ensuring everyone affected by Motor Neurone Disease (MND) has access to the care and support they need. As a Policy and Campaigns Assistant, you will support the Campaigning, Policy, and Public Affairs Team in achieving their strategic goals. Your contributions will help develop our campaigning community, keep our records and communications up to date, and produce impactful, tailored communications.

You will be the primary point of contact for policy and campaigns enquiries received via email, phone, and post. This role involves monitoring and maintaining the policy and campaigns sections on our internal and external websites, as well as our social media channels. You will assist in drafting content for publications, online platforms, and promotional materials for events.

Managing and maintaining databases for contact management will be a key part of your responsibilities. You will support national and local campaigns and assist in planning and delivering campaigning events. Additionally, you will help organise communications for the All-Party Parliamentary Group on MND, involvement and advisory groups, and policy focus groups.

If you are ready to contribute to a meaningful cause and be part of a supportive, engaged team, we would love to hear from you. Apply now to help us create a better future for everyone affected by MND.

Hybrid Working Expectations: up to 2 days per week office attendance

(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)

What are we looking for?

We seek an organised, proactive individual with excellent communication skills and a passion for making a difference. Your role will be crucial in ensuring our campaigns reach and resonate with our audience, driving forward our mission to support those affected by MND.

Demonstratable campaigns experience is important. You should be adept at using digital and social media to promote campaigns and communicate effectively with a range of stakeholders, from senior politicians to local volunteers.

You will need excellent written and verbal communication skills, with experience in writing for diverse audiences. Being a good team player is essential, as is the ability to plan and coordinate events. Strong computer skills, including database management, are required.

Flexibility is key, as occasional evening and weekend work may be necessary. You must also be able to travel to external meetings and events.

An understanding of health, social care, and welfare structures in England, Wales, and Northern Ireland is desirable, as is knowledge of neurodegenerative diseases like MND. Experience with digital campaigning software and parliamentary processes would be an advantage.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Campaigns experience within a voluntary organisation.
• Experience of working with digital and social media.  
• Excellent written and verbal communication skills, including experience of writing for a range of audiences.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.

Important Information

Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.

We request that recruitment agencies do not contact us in relation to this role.

Are you passionate about ensuring quality and inspiring educational resources and programmes are at the forefront of citizenship education in the UK? 

Want to play a key role in shaping a new and exciting direction for our education offer and contribute to creating active citizens of the future?

Young Citizens is an education charity on a mission to empower young people to actively engage in society. For over three decades, we’ve been giving young people the tools to understand society’s institutions and tackle its biggest issues. We are a national charity that makes big impact with a small central team and networks of volunteers.

This is a new role that will be responsible for overseeing the quality, development and evaluation of the Young Citizens’ education offer for children and young people – with a specific focus on resources and training. 

The Education and Impact Manager will project manage our work across subject areas (social, democratic and legal education) and across educational phases (mainly primary and secondary). In addition, this role will lead our evaluation processes so we can evidence the impact and outcomes of our work against our theory of change.

Role snapshot:

• Review and develop our educational resources and training offer
• Project manage the delivery of new and updated materials/training and liaise with our internal team as well as external partners in their effective delivery and dissemination
• Oversee their implementation in different settings, writing some personally and using freelance contributors and/or corporate volunteers
• Create and implement an impact measurement framework that feeds into our theory of change and that meets that reporting requirements of our funders and partners
• Develop consistent mechanisms to generate effective and resource-conscious evaluation and feedback to inform decision-making and development
• Manage the staff or freelance contributors responsible for developing our learning resources – ensuring that goals and targets are set in line with organisational plans
• Actively manage corporate partners to provide key updates around any contracted development

Who are we looking for?

We believe the ideal candidate is passionate about writing and developing quality and engaging educational resources for school aged children.

You will have up-to-date knowledge of the UK educational system and detailed knowledge of the PSHE and/or citizenship curriculums for schools.

You will have strong interpersonal skills and project management skills with demonstratable experience working collaboratively and proactively with key stakeholders to deliver high standards of work. 

This is an exciting time for the Charity whilst we review and develop our resources and programmes, the ideal candidate will be keen to help shape the direction of our work whilst demonstrating resilience and the ability to handle ambiguity.  

If you are enthusiastic about the opportunity to have a significant impact within an organisation focused on social good, we would love to hear from you!

To find out more about the full scope of this role, please see the recruitment pack.

Benefits of working at Young Citizens 

In addition to joining a small friendly, dynamic and supportive staff team, Young Citizens offers:

• hybrid and flexible working options
• enhanced employer pension contribution
• 28 days annual leave plus eight Bank Holidays
• paid volunteering leave
• a day off for your birthday
• employee assistance programme
• enhanced sickness and maternity policies
• season ticket loan
• an opportunity to make a real difference to help children and young people benefit from quality, inspiring citizenship education!

 This is a hybrid role with some days at our London office each week. Candidates should be based within a reasonable commute to London and have the existing right to work in the UK to meet the requirements of this role. 

Events Officer

We have an exciting opportunity for an Events Officer to join the team in this flexible working role.

We are looking for someone proactive, tenacious, and empathetic, as you will be working for a charity that represents 100% of the NHS charity sector in the UK, helping the NHS tackle today’s challenges and tomorrow’s opportunities.

Position: Events Officer

Location: Warwick/hybrid (2 days per week in Warwick office)

Salary: £27,000 - £32,000 per annum

Hours: Full Time (35 hours per week) 

Closing Date: Midnight on Wednesday 24th July

The Role

The Events Officer plays a key role, working closely with the Member Events and Partnerships Manager, membership team and members.

The Events and Training Officer is crucial in delivery of the member offer and strategy, with responsibility for the ongoing support and delivery of building capacity and capability through:

• Impactful member events both online and in-person
• Capturing and responding to member insights
• Member Communications

This is a diverse membership consisting of charities based in hospitals, mental health, community, and ambulance services and across all four nations of the UK.  Members are all at different stages of their journey and have in common their drive to grow and deliver greater impact for their patients, staff, and communities.  This role will help deliver events across the membership and support opportunities to help develop the whole sector.

Key responsibilities include:

• Support delivery of yearly in-person and remote events programme including flagship Annual Conference
• Create, manage and promote the booking processes for member events
• Design, manage and deliver regular member Webinar Wednesday programme
• Facilitate peer learning and support through Regional & Special Interest Groups
• Gather insights and feedback, design surveys to identify member need, data analysis and reporting
• Deputise for Member Events and Partnerships Manager at events, as required
• Manage member questions and queries

About You

You will have experience of events administration and cordination, ideally within a membership organisation, with a proven track record of working as part of a team to deliver joint objectives.

You should be an excellent communicator and sensitive to stakeholder relations, passionate about delivering impactful work, with a proven ability to be highly organised and manage your own workload.

You will need:

• Experience of events administration and of using a CRM system
• Demonstrable experience of MS Office, particularly Word and Excel
• Excellent time management skills, attention to detail and an ability to consistently meet deadlines
• Excellent interpersonal skills and a track record for collaborative working and building sustainable relationships at all levels
• Excellent written and verbal communication skills.  Able to assimilate information clearly and prepare appropriate, clear and concise content
• Ideally, knowledge or experience of working for a membership organisation or in the charity sector

In return, you will have a supportive team, where you can shape your role and the direction of your work, and the opportunity to be involved in new, exciting and ambitious projects.

Benefits Include:

• 10% Employers Pension Contribution
• 28 days annual leave plus Bank Holidays as a minimum
• Flexible Working
• 2 hours per week Wellbeing time out for full time staff
• Apprenticeships, training and development opportunities
• Health Cash Plan
• Company Rewards
• Plus many more great staff benefits!

Please upload your CV and a covering letter outlining which vacancy you are interested in (Scotland or England based GO position), your interest in the role, how you meet the job description and person specification. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could include Member Relations, Event Administration/Delivery, Membership Engagement, Marketing and Communications, Working in a Charity or Membership Organisation. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About the Role

Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As a Tenancy Management Officer you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.

You will also be able to effectively manage tenancy breaches including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with Income Management Team to ensure that rent arrears are kept to a minimum.  The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service. 

This role is available as a full time post of 38 hours per week.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

· 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

· Computing Scheme

· Credit Union Scheme

· Cycle-to-Work Scheme

· Death in Service Benefit

· Health Assured – Employee Assistance Programme

· Eye care Vouchers

· Flu Jab Reimbursement

· Long Service Awards

· Pension Scheme

· Purchase Additional Annual Leave

· Refer-a-Friend Scheme

· Retirements

· Loans (including season tickets and parking permit loans)

· Blue Light Card

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

The closing date for all applications is 23:59pm on 18th July 2024

Interviews will be held week commencing 29th July 2024

Outward is committed to equality and diversity and welcomes applications from all sections of the community.

Start date: TBC

Salary: £26,702 per annum (£10,608.80 pro-rata, inclusive of £3,990 South East Weighting)

Job Purpose:

We need a hands-on flexible administrator to provide general administrative support to WIP’s Core team; you will ensure the smooth running of WIPs London office in Shoreditch; you will also be providing administrative support to projects as and when required.

Administrative Support

• Act as a point of contact for Women in Prisons Core Team including monitoring and responding to communications in shared mailboxes

• To support with Women in Prisons telephone line and ensure any answer machine messages are passed on the relevant team

• Be a welcoming face for visitors to the Shoreditch office

• To be responsible for WIPs mail to and from the Office

• Administrative support as needed to Women in Prison’s Core team which could include booking meetings, note taking and support with paperwork

• Supporting the Shoreditch office in maintaining and ordering office supplies to include stationery, consumables and health and safety equipment

• Supporting our Executive Assistant with WIP events and/or large staff meetings

• To keep our asset management log updated and support allocation process of office equipment (e.g. phones and laptops)

General

• Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position.

• Abide by all organisational policies, codes of conduct and practices.

• Support and promote inclusion, diversity and equality of opportunity in the workplace.

• Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and project data.

We're looking for a kind, compassionate and resilient Floating Support Worker to join our Mental Health service in Richmond.

£14,582.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

To enable vulnerable people living in a variety of different tenures and a geographical area in the community to move towards greater independence by providing a flexible and individually tailored support package. Floating Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role involves lone working within the community.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Building supportive, trusting relationships with customers.
* Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

Purpose

Amparo is a nationwide Suicide Bereavement Postvention Service, providing practical and emotional support to people bereaved or affected by suicide. Thanks to additional funding granted between summer 2024 and the end of February 2025, we are hiring exciting new posts within our Amparo service in Southampton, Hampshire, the Isle of Wight and Portsmouth (‘SHIP’).

Research has indicated that 10% of people affected by suicide bereavement attempt to take their own lives. People who are neurodivergent, from ethnic minority backgrounds, and/or part of the LGBTQ+ community face an even greater risk of suicidal thoughts, feelings and self-harm compared to the rest of the population.

We currently have three Outreach Suicide Bereavement Liaison Worker roles available to support people from marginalised and disadvantaged communities following bereavement by suicide. We are also currently recruiting for an Outreach Team Leader (please see our website for details). 

The successful candidates will ensure the Amparo service in Southampton, Hampshire, the Isle of Wight and Portsmouth reaches vulnerable and marginalised people who may have faced barriers and challenges in accessing support and healthcare elsewhere. The new team will create a safe space where diverse communities are welcomed, listened to, respected, represented and supported with culturally-appropriate services.

We are looking for candidates with the confidence to represent Amparo and Listening Ear with knowledge, positivity and professionalism. The successful candidates must have a passion for ensuring equality of access for marginalised people and will have prior experience in breaking down barriers, either in a professional or voluntary capacity. The Outreach Worker posts have been made possible through short-term funding available until the end of February 2025. For this reason, they are offered as fixed term contracts which may be extended if further funding is granted, however this cannot be guaranteed.

Hours

Listening Ear is hiring three Outreach Workers, specialising in reaching LGBTQ+ communities, ethnic minority groups and neurodivergent people. Each part-time position is being offered as two-three days per week, in line with available funding, however hours can be negotiated during the recruitment process. We recognise that each community is not a homogenous group and that candidates may have intersectional lived experience, skills and interests. For this reason we welcome applications for alternative hours, including any who may wish to express interest in multiple roles.

Equality, Diversity & Inclusion at Listening Ear

Through effective governance and management we are committed to:

• promoting equality, diversity and social inclusion amongst our clients, staff, and partners and all those we work with;
• challenging and eradicating discrimination wherever we encounter it on the grounds  of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation;
• treating everyone with dignity and respect at all times;
• providing responsive and accessible services that meet individual needs;
• reviewing and auditing our equality, diversity and inclusion activities;
• ensuring we keep our approach up to date with changes in society, legislation and regulation.

We take seriously our legal duty to provide all our services and employment opportunities fairly and without discrimination, and we keep to all relevant codes of practice.

Interviews

Interviews will be held virtually, on Microsoft Teams on Wednesday 31st July or Friday 2nd August. The panel will feature our Head of Amparo and a maximum of 2 other staff members, lasting no longer than 1 hour.

Why Listening Ear?

• Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to Listening Ear
• Values-driven organisation supporting vulnerable people across England
• Work within a BACP-Accredited Organisation that delivers support recognized by the Support After Suicide Partnership and Public Health England as best practice
• Annual Training and CPD Allowance to support growth and career development
• We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working
• Access to free and confidential counselling provided through LE’s Insurance Provider, to support staff welfare
• Pension contribution at 3%
• Daily informal communications with colleagues via remote platforms
• Annual festive celebration with colleagues

Ready to apply?

Please visit our website to read the full job description and personal specification. Applications will consist of an up-to-date CV along with relevant application form before 10am on Monday 29th July. Please note that we will be shortlisting continuously  until this date, and reserve the right to close the post early. We therefore encourage you to submit your application as soon as possible.

Housing Support Worker

Job type: Full Time, permanent

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours)

Hours: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00

Further to the provisions of the Equality Act 2010 and having regard to the nature and context of the posts, it is an occupational requirement for the successful candidate to be female

Location: Sheffield

An enhanced DBS check will be required for this role.

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed.  CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.   

The Team provides flexible and holistic support to Residents who have a wide range of support needs. We aim to support our Residents to find and keep a stable home at the end of their CAS-2 placement. You will manage a caseload of Residents and properties in your allocated area.

Duties and responsibilities include but are not limited to:

• Support clients to comply with the requirements of their HDC/Bail conditions.
• Producing a realistic and achievable Support Plan to include accessing and using housing and accommodation services to support move on to longer term accommodation. 
• Ensure that all Support Plans and Risk Assessments are unique, inclusive and person-centred.
• Provide weekly support to Residents to engage with their support plan and contribute to the achievement of their objectives and aspirations.
• Support Residents to access Housing Benefit in the first instance to ensure that their tenancy is not put at risk with escalating rent arrears.
• Manage properties within your area of responsibility to ensure they are being maintained to Decent Homes Standard by reporting repairs, and replacing furniture and equipment are required.
• Undertake basic cleaning tasks as required.

Key Responsibilities

• Plan and deliver effective, person-centred Support and Safety Plans 
• Provide weekly support sessions (up to 2 hours per week) working with our Residents to achieve the goals identified on individual Support and Move On Plans.
• Maintain up to date individual Resident records.
• Support Housing Benefit applications for each Resident.
• Complete referrals to specialist support agencies in the community as required.
• Liaise with Partner Agencies such as The Probation and Prison Services, Courts, and Police where necessary.
• Ensure that properties are always adequately equipped, maintained, furnished, and clean.
• Empower and motivate Residents to identify and achieve desired outcomes.
• Develop Move-on plans with Residents at the earliest opportunity, identifying realistic options for their future home.

What We Expect From You

• Ability to develop person centred support and move on plans.
• Understanding of safeguarding.
• Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
• Flexibility to travel within your allocated area for training and team meetings and be flexible to cover other local patches as required.
• Familiarity with computer-based packages

What you can expect from us

• A dynamic and supportive team who delivers results for the people we support every day.
• The opportunity to work flexibly within the community as this role allows you to plan your own workload of support sessions and property visits.
• A commitment to helping you learn and develop your career.
• Excellent benefits including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme and many more.  

This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled.

An Enhanced DBS and Prison Clearance is required for this role.  These will be completed as part of the Pre-Employment Screening process. 

We are ready and waiting to receive your online application.

If you have any questions or would like to have an informal chat regarding the role, 

We have an exciting opportunity for an IPS Employment Specialist to join our team in Wigan & Leigh

Do you believe you have the skills to support people back into employment? Do you take pride in what you do, and can you think creatively about how different organisations can work together to deliver a better service? Are you happy to talk with employers and help match people into meaningful work?

Please note that working hours are Monday - Friday, 9am - 5pm, however some on-call work may be required on evenings and weekends.

Our IPS (Individual Placement and Support Employment Specialists) team aims to increase the number of people moving into meaningful employment from our drug and alcohol support service. This is a new project and is an exciting opportunity to help make a real difference to people's lives. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key.

To find out more about IPS employment support please see this video. 

REQUIRED SKILLS

• 12 months’ experience of helping people facing severe labour market disadvantage to obtain or keep work
• Sound knowledge of best practice in the provision of addictions and/or employability and employment services
• Knowledge and understanding of issues faced by people in treatment/recovery in the job market, and in employability and employment services
• Able to assess clients' vocational functioning on an ongoing basis utilising background information and work experiences
• Ability to develop relationships with multiple stakeholders, including employers, partner agencies, clients and their family/carers
• Working knowledge of a broad range of occupations and jobs
• Good verbal and written communication skills.
• Ability to deploy effective employer engagement strategies
• Excellent verbal, written and presentation skills
• Well-developed IT skills, familiar with Office Suite and Google Workspace
• Ability to manage and resolve conflict
• Ability to balance competing priorities within tight timescales

DESIRABLE SKILLS

• A proven track record in placing people into employment and/or in supporting people to achieve sustained employment
• Understanding of national development priorities and the needs of the business community in relation to employability and employment
• Good understanding of local labour market
• Understanding of employment law and employer’s responsibility

A full job description will be provided upon request.

ABOUT THE COMPANY

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year. 

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

We Are With You.

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.

As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. 

With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

BENEFITS

• Competitive salary
• 28 days annual leave, plus bank holidays
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.

Are you passionate about making a difference for people across North Hampshire who have a life-limiting illness, are facing the end of life, or experiencing bereavement? Could you inspire thousands of individuals a year to support the vital work of St. Michael's Hospice through compelling storytelling and innovative campaigns? If so, we would love to hear from you!

St. Michael's Hospice is seeking a dedicated and experienced fundraiser to lead our Individual Giving portfolio. The Individual Giving Lead will play a pivotal role in generating funding for St. Michael's Hospice through individual giving - inspiring new donors and maximising opportunities with existing ones.

About St. Michael’s Hospice

St. Michael’s Hospice is a registered charity providing palliative and end of life care services for the people of North Hampshire.

As a charity, we depend on the kindness and support of our local community to continue offering our services free of charge. It may come as a surprise, but only 16% of our funding comes from the government. End-of-life care is an essential service, not a luxury, yet it is not funded like other care services. To keep the Hospice’s services running, we need raise an additional £15,000 every day.

The role

As our Individual Giving Lead, you will ensure that everyone that makes a donation to St. Michael’s Hospice, feels valued and that their donation has truly made a difference.

You will maximise opportunities for individual supporters across the individual giving portfolio. Identifying areas for growth and achieve new income across all income streams and enjoy building and deepening engagement with existing supporters.

This role can be office based or hybrid (a mix of home and office working). We would like someone to work a minimum of three days, however hours can be worked across the week, to suit the candidate.

The fundraising office is in Millennium House, Priestley Road Basingstoke and has free parking. It is within a short walking distance from St. Michael’s Hospice and Basingstoke Hospital.

At St. Michaels, you'll be part of a warm and supportive team dedicated to providing compassionate care to those in need. You'll have the opportunity to make a real impact, shaping the future of our fundraising efforts and helping us continue to provide vital services to our community.

If you're ready to take your fundraising career to the next level and make a difference that truly matters, we'd love to hear from you! Apply now to join our team as our Individual Giving Lead and be part of something special.

Wehn applying, please tell us about:

1. Why you would like to work for St. Michael’s Hospice
2. How your skills and experience make you the perfect person for this role

Housing Support Worker

Job type: Full Time, permanent

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours)

Hours: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00

Location: Exeter

An enhanced DBS check will be required for this role.

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed.  CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.   

The Team provides flexible and holistic support to Residents who have a wide range of support needs. We aim to support our Residents to find and keep a stable home at the end of their CAS-2 placement. You will manage a caseload of Residents and properties in your allocated area.

Duties and responsibilities include but are not limited to:

• Support clients to comply with the requirements of their HDC/Bail conditions.
• Producing a realistic and achievable Support Plan to include accessing and using housing and accommodation services to support move on to longer term accommodation. 
• Ensure that all Support Plans and Risk Assessments are unique, inclusive and person-centred.
• Provide weekly support to Residents to engage with their support plan and contribute to the achievement of their objectives and aspirations.
• Support Residents to access Housing Benefit in the first instance to ensure that their tenancy is not put at risk with escalating rent arrears.
• Manage properties within your area of responsibility to ensure they are being maintained to Decent Homes Standard by reporting repairs, and replacing furniture and equipment are required.
• Undertake basic cleaning tasks as required.

Key Responsibilities

• Plan and deliver effective, person-centred Support and Safety Plans 
• Provide weekly support sessions (up to 2 hours per week) working with our Residents to achieve the goals identified on individual Support and Move On Plans.
• Maintain up to date individual Resident records.
• Support Housing Benefit applications for each Resident.
• Complete referrals to specialist support agencies in the community as required.
• Liaise with Partner Agencies such as The Probation and Prison Services, Courts, and Police where necessary.
• Ensure that properties are always adequately equipped, maintained, furnished, and clean.
• Empower and motivate Residents to identify and achieve desired outcomes.
• Develop Move-on plans with Residents at the earliest opportunity, identifying realistic options for their future home.

What We Expect From You

• Ability to develop person centred support and move on plans.
• Understanding of safeguarding.
• Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
• Flexibility to travel within your allocated area for training and team meetings and be flexible to cover other local patches as required.
• Familiarity with computer-based packages

What you can expect from us

• A dynamic and supportive team who delivers results for the people we support every day.
• The opportunity to work flexibly within the community as this role allows you to plan your own workload of support sessions and property visits.
• A commitment to helping you learn and develop your career.
• Excellent benefits including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme and many more.

This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled.

An Enhanced DBS and Prison Clearance is required for this role.  These will be completed as part of the Pre-Employment Screening process. 

We are ready and waiting to receive your online application.

If you have any questions or would like to have an informal chat regarding the role, please contact [email protected]