Community Fundraising Manager Jobs

Around 13,000 people have Parkinson’s in Scotland, with the condition affecting many thousands of friends and family members.  Parkinson’s is a currently incurable, degenerative neurological condition. People living with Parkinson's need and value the information, services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partners. Following an investment of £1.5 million into our community work we have the opportunity to build on the quality and reach of our community services across Scotland and the rest of the UK.

About the role

You’ll manage, coach and develop a team of eight home based Parkinson’s Local Advisers (PLAs) to deliver a high standard of service across Scotland.  You’ll ensure that the team is supported in meeting service demand which will include more complex casework, covering gaps, or supporting new/inexperienced colleagues.

You’ll work with colleagues across the wider Parkinson’s UK Scotland team to support the delivery of local priorities to reach and support more people affected by Parkinson’s. 

What you’ll do: 

• Lead a team of Parkinson’s Local Advisers to deliver a professional service that gives accurate, tailored information and support based on needs in line with optimal service practice
• Ensure quality service standards are met, including assessing needs, advocacy, information and support given and referrals
• Provide support and guidance to your team of advisers, including on complex casework and safeguarding cases. Occasional need to pick up direct casework at busy times/absences etc.
• Ensure appropriate staffing cover and support other teams as required

What you’ll bring: 

• Experience of managing, coaching, developing, and motivating a dispersed staff team, including workload distribution and prioritisation 
• Ability to implement reflective practice principles 
• Commitment to working principles  that empower people who use our services 
• Experience of providing health and social care information services 
• Experience of delivering a multi channel service effectively

You must live in Scotland or have plans to do so in order to carry out this role. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with supporting statements. The supporting statement should fully demonstrate how you meet all the criteria as stated in the "What you'll bring" section of the role description. Please detail how you meet each of these in your application.

Interviews for the role will be held virtually on the 6th February

The successful candidate will be required to: 

• live in the area specified, and be able to travel freely and flexibly throughout the area and occasionally further afield without reliance on public transport
• provide their own broadband service, have a confidential home space in which to work and with a minimum download speed of 2Mb 

This role will require a Disclosure Scotland check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Hope and Homes for Children is looking for a Grants Partnerships Manager to join its Grants Partnerships team and help millions of separated children get Back to Family.

About the Role

As our Grants Partnerships Manager, you will play a key supportive role in the Grants Partnerships team and Marketing, Communications and Fundraising (MCF) department, contributing directly to the Institutional and Grants Partnerships team income target as well as supporting fundraisers across the department to access compelling information in support of their fundraising. You will prioritise working within the team on donor prospecting, building a new donor pipeline, and managing and maintaining relationships with key stakeholders through stewardship.

You’ll join a brave, can-do organisation and do work that matters day in, day out. You’ll be encouraged to think and act big and you’ll be mandated and supported to make things happen. You’ll work with dedicated, passionate champions who are ready to take bold steps to inspire change by advocating and engaging individuals, communities and organisations across the globe in the foundational importance of family love for children.

About you

To be successful in this role as Grants Partnerships Manager, you will need excellent written and verbal communication skills, a supportive and collaborative approach and a genuine passion for our work. You will have a keen interest in development/child protection work, enjoy the process of compiling narrative and financial information about our projects and have the drive and commitment to deliver against deadlines. You will also be well organised, flexible, self-motivated and able to work autonomously and to thrive within a supportive culture which is solution-orientated and has integrity, courage and excellence at its heart.

About Hope and Homes for Children:

Orphanages don’t protect children, they harm them. Put simply: the last thing an orphanage can provide is the first thing a child needs - someone to love them.

Science shows what we all know that the bond between a child and their family is vital for their development. Decades of evidence proves that orphanages harm children, subjecting them to high levels of sexual and physical abuse, as well as extreme neglect.

Children always belong in families. They need protection, encouragement, play, laughter and love. They need somewhere to call home and someone to love them. You can help us make this a reality for children.

Location: Office based in London or Salisbury, but with home working/ hybrid options available
Contract type: Permanent
Hours: Full time, 37.5 hours per week
Salary: £34,000 to £39,000 per annum pro rata, including London Weighting, if applicable, depending on experience.

Closing Date: The final date for applications is 2nd February 2025. However, we will be reviewing applications as they come in and may close the vacancy early if we receive sufficient interest from high calibre candidates. So, don’t delay, please get in touch if you have the right skills, experience, and passion for our cause.

To apply, please upload your CV and a brief covering letter indicating why you're interested in joining us and (reflecting on the role profile) why you believe your skills and experience make you suitable for the role.

Other information: This post requires the successful candidate to have, or be able to obtain, the right to work in the UK and may be subject to a DBS check.

HHC actively encourages equality and diversity, and we look to recruit across age, gender, ethnicity and background as we believe diversity brings us closer to our mission of eliminating orphanages.

You may also have experience in the following: Grants Partnership Officer, Grants Partnership Fundraiser, Partnership Officer, Fundraising Executive, Grants Officer, Fundraising Assistant, Fundraising Officer, Fundraiser, Fundraising Manager, Grant Manager, Charity, Charities, Third Sector, NFP, Not for Profit, etc.

REF-218 897

Development Officer

We want Bradninch Town Trust to be a flourishing, warm and sustainable part of the community in Bradninch. We are looking for someone who has the skills, experience and energy to support the Trustees in making this happen and to help secure the future of this important asset in our community.

It is important that the postholder is able to manage both the administrative and the development aspects of the role, ensuring that the trust runs smoothly day to day and that it broadens its impact, welcoming new groups, events and users. This is an exciting role which offers significant responsibility and creative scope to the right person. The Development Officer reports to the volunteer Trustee Board via The Chair of the Trust, who is the line manager for this role.

About Bradninch Town Trust

Bradninch Town Trust is the name given to a collection of charities operating for the benefit of local people. Volunteer trustees manage properties on behalf of the people of Bradninch and these include The Guildhall, some residential buildings and some fields. The Guildhall is the largest public building in the town. It houses the Town Council Chamber and all rooms are available for hire.

Key responsibilities

1. Strategic Development

• Identify and develop new opportunities to expand and diversify the Trust’s activities and services to meet the needs of the local community.

• Collaborate with the Trustees to create and implement strategic plans for long-term growth and sustainability.

2. Fundraising

• Develop and implement fundraising strategies, including identifying potential funding sources. 

• In partnership with the trustees, write and submit grant applications to secure funding for new and existing projects.

3. Marketing and Promotion

• Create and manage marketing campaigns to raise awareness of the Trust’s activities and attract participants, volunteers, and donors.

• Manage social media, website, and other digital platforms to promote the Trust's work and increase engagement with the community.

• Organise and attend events to promote the Trust, its mission, and its activities.

4. Partnership and Stakeholder Engagement

• Develop and maintain relationships with local authorities, businesses, other charities, and community organisations to promote collaboration and support for the Trust’s work.

• Engage with the local community to gather feedback on existing services and identify new needs or opportunities.

5. Administration of properties – including The Guildhall and 3 residential houses 

• Marketing and managing lettings for The Guildhall as a hireable venue, ensuring a  high-quality experience for hirers. 

• Liaising with the Buildings Caretaker who has responsibility for cleaning and simple  maintenance. 

• Being the first point of contact with permanent tenants, overseeing property  management, liaising about issues that arise. 

6. Operating charitable grant giving 

• Marketing and managing the grant giving policies of The Parochial Charities Trust. 

7. Financial management and record keeping

• Making payments, invoicing and operating an online accounting/bookkeeping systems (SAGE), and HMRC payroll. 

• Preparing monthly management accounts for Trustees. 

• Preparing annual accounts for the trustee board, external inspector and ultimately The Charities Commission and ensuring their timely submission. 

• Preparing annual income and expenditure budgets, in association with Trustees.

• Arranging insurances and other compliances as required. 

8. Facilitation of The Trustee Board 

• Together with The Chair, collate and distribute paperwork for meetings.

• Make reports to trustees on the performance of budgets and property issues, ad  hoc and at Trustee meetings. 

• Take minutes of Trustee meetings, record and circulate them. 

• Arrange the effective and safe online management and storage of Trustee Board  documentation, ensuring access for trustees, (using Google Workspace). 

Person Specification

We are looking for someone who has the experience, knowledge, skills and energy to support the Trustees in running and developing the Trust.It is essential that the postholder is:

• Able to manage both the administrative and the development aspects of the role

• Self-motivated, organised and imaginative 

• Comfortable with working both online/remotely, and in a consumer-facing environment . 

• Able to operate with tact and diplomacy, as well as having capacity for robust discussion 

Below is a list of desirable experience, knowledge and skills that we are looking for in this role. 

It is not essential that you meet all of these criteria to apply, but is essential that you are able to demonstrate sufficient existing experience, knowledge and skills to successfully deliver the responsibilities of the role, and the capacity and capability to develop in areas where you may not already have relevant experience, knowledge or skills.

 Experience

• Previous experience in a development, fundraising, or community engagement role within a charity or non-profit organisation.

• Proven ability to work with people from a wide range of backgrounds, ensuring inclusion and equal access to services.

• Experience in managing budgets and financial reporting.

• Experience in planning and delivering community events or activities.

Knowledge

• Knowledge of the legal and regulatory framework for charities, particularly in community development.

• Awareness of the social and economic issues affecting the local community, and experience in addressing these through community-based services.

• Knowledge of different fundraising methods and best practices.

• Understanding of how to develop and implement marketing strategies to raise the profile of an organisation.

Skills

• Ability to write successful grant applications and develop fundraising initiatives.

• Excellent written and verbal communication skills, with the ability to engage diverse audiences (e.g., funders, partners, community members).

• Strong interpersonal skills and ability to build and maintain effective partnerships with a variety of stakeholders.

• Competency in promoting services through various channels (social media, digital marketing, print, etc.).

• Problem-solving skills and the ability to identify challenges and develop creative solutions.

• IT skills, including proficiency in Google Workspace, SAGE and social media platforms.

Benefits

• Contributory pension

• Flexible working arrangements

We are looking for a dynamic, confident individual with skills and expertise in marketing and communications to take an active and leading role in raising our profile, promoting our services, demonstrating our impact and managing targeted campaigns and initiatives.

You will be a passionate advocate of children’s literacy, with a strong background in digital media, able to create engaging content and communicate effectively and creatively across multiple platforms, telling our stories and demonstrating our impact.  You will be experienced in creating, running and evaluating marketing campaigns and initiatives, confident in your own abilities, with a creative flair and eye for opportunity.

You will see first-hand how our projects work and the impact reading for pleasure makes and play a key role in telling our stories and increasing our reach and support.

In return, we offer a varied role in a small friendly team, with an exciting blend of strategy and delivery which you can shape and make your own; a flexible approach; and training and development opportunities.

MAIN RESPONSIBILITIES & DUTIES

MARKETING & DESIGN

• Lead impactful marketing campaigns, from concept to execution, across multiple channels.
• Monitor campaign progress, analyse data, and implement strategies to boost engagement and conversion.

· Manage Google AdWords – develop and optimise our AdWords campaigns.

• Develop innovative approaches to increase brand awareness and support.
• Collaborate with colleagues in Volunteering, Delivery and Fundraising to create integrated campaigns for those areas.

· Work with colleagues to create in-house design elements using Canva and/or InDesign for online and offline documents including - flyers, adverts, reports, Annual Review.

· Draft and coordinate content for, and manage the creation of, a quarterly newsletter to our list of subscribers.

· Act as brand custodian for the charity – ensuring staff and partners are adhering to Brand Guidelines.

COMMUNICATIONS

· Monitor all Marcomms channels including the website for engagement and activity – keeping a record and producing a quarterly report.

· Be responsible for the Charity’s website, working with our external digital partner to maintain and develop content and functionality and improve accessibility and reach.

· Collaborate with our delivery and volunteer team to co-create “on-the- ground” content from our projects each month (images, GIFs, video, copy) for publishing across our social media channels.

· Manage a monthly digital content plan – developing and scheduling content according to key dates in the calendar, posting to relevant channels (additional support of 4 hours per week is provided).

· Be the first port of call for the media, passing calls on to Senior Managers.

 

HR and Line Management

· This role reports into the Head of Operations as the line manager, but involves some matrix management from the CEO who will provide guidance and support in specific areas.

· The role currently has no direct reports, but includes four hours’ support from an existing member of staff

 

PERSON SPECIFICATION

 

Essential Criteria

1. Significant experience of delivering multi-channel marketing campaigns

2. Excellent communication skills with the ability to communicate effectively in writing and in person on a variety of platforms and to a wide range of audiences

3. Experience of social media management, with knowledge of design tools

4. Demonstrable experience of generalist marketing and communications, including digital, written and storytelling

5. Ability to develop engaging supporter journeys that deepen relationships and drive action

6. Effective and willing collaborator, able to work with other colleagues in other teams to achieve shared objectives, and inspire and engage stakeholders

7. Proven design ability, with confident use of design tools such as Canva

8. Able to manage own time and well-being effectively, ensuring targets/objectives are met while work/life balance is effective

9. Ability to see the bigger picture and translate thoughts and ideas into strategic plans

Desirable Criteria

1. Experience/knowledge of the charity sector

2. Familiarity with website functionality and design

 

 

Reporting to the Head of Supporter Engagement, the Supporter Journeys Manager is responsible for both managing our Dynamics 365 marketing platform (both processes and data) and working across all FundComm teams to create and support delivery of a cohesive automated Supporter Journeys Strategy.

Having recently moved to a new CRM Dynamics 365, which also includes a new email and SMS marketing platform, we now have access to improved functionality for automated Journeys. The Supporter Journey Manager is a new role to support our ambitious FundComm goals around growth, income and engagement, fully utilising the potential of the new platform, as well as overseeing the testing program on all our website and online conversion forms. 

Though primarily a digital focused role, the overall objective of the role is to ensure all journeys are designed to best meet FundComm overall goals while providing an optimal supporter experience. This will be done through creation of a Journey Strategy and plan for audience-led journeys across all channels, asks and platforms. As well as being responsible for design and delivery of some of the key journeys, it also involves an advisory and governance role for all FundComm automated journeys and online forms, ensuring they’re designed to maximise engagements, income and conversions along each stage in Brooke’s Engagement funnel 

Criteria 

The role requires working collaboratively across FundComm using Brooke’s project management principles, with line management of the Supporter Engagement & Experience Officer and Senior Journeys Officer who manages the online landing page and forms testing program. The role ensures all existing and future journeys are mapped and documented, and creating a cross-team process to test, share learning and optimise them on an ongoing basis.

We’re looking for someone who is organised and will enjoy coordinating workshops and ideas generation to recommend plans for which new journeys should be built, inspiring teams with training on best practice in journey design and copywriting. The role would suit someone target driven, with strong experience of coordinating cross team projects, while motivated to deliver high quality service.

As a key part of the role is creating, communicating and maintaining new processes, as well as governance of all source code structures and data marketing lists and journey entry rules, you’ll need to be very confident working with large data sets. Experience of designing and building automated email journeys in a similar platform and online donation page testing is essential. 

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke. 

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you. 

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible. 

Closing date: 19th January 2025 (this role may close early depending on the response) 

Changing Lives supports people facing the most challenging of circumstances to make positive and lasting change in their lives.

Job Title

Corporate and Events Fundraising Manager (South)

Project

Fundraising

Band / Tier / Level

Band 6.1

Reporting to

Senior Fundraising Manager

Location

London

Salary Band

£30,750 (plus London Weighting £4,250)

FTE / Working Hours

Full Time (37 hours per week)

Overall Role Purpose

Changing Lives is a national charity supporting over 15,000 people each year facing homelessness, domestic violence and abuse, long-term unemployment and those in recovery. It is an exciting time to join Changing Lives as we expand our operations into London. We are seeking an experienced, proactive and passionate Corporate and Events Fundraiser (South) to expand our small, but dynamic fundraising team.

The Corporate and Events Fundraising Manager (South) will develop and implement fundraising strategies to cultivate strong relationships with new corporate partners and organise high-impact fundraising events to increase awareness and income. The successful candidate will also support fundraising across Birmingham and Northamptonshire, where we have established front-line services.

The role offers flexible, hybrid working and will be based from one of our London services and remotely from home.

Key Activities

· Work with the Senior Fundraising Manager to review and implement the fundraising strategy for the South.

· Work closely with the Communications Team on projects, campaigns, appeals and events.

· Deliver a strategy to identify, recruit and retain new corporate donors, Charity of the Year partnerships, payroll giving, corporate sponsorship, and gifts in kind to maximise income and deliver against targets.

· Attend corporate networking events to develop leads.

· Undertake research into potential corporate partners, understanding their motivations and criteria for choosing Charity of the Year partnerships.

· Develop and manage a pipeline of suitable companies to approach.

· Develop cause-related marketing partnerships with corporates

· Deliver a high standard of account management to corporate partners through excellent stewardship, meetings, partnership agreements, reporting and sharing success.

· Collaborate with the Fundraising Team to promote relevant fundraising products, events, appeals and campaigns to new and potential corporate partners.

· Collaborate with the fundraising team to identify relevant products, events and campaigns that will be of interest to existing and potential corporate partners.

· Promote existing fundraising events to increase donor participation.  

· Build a portfolio of high-quality events to market to potential donors to increase engagement and income.

· Manage all aspects of event planning, including budgeting, logistics and marketing.

· Secure corporate sponsorships, raffle and auction items for events.

· Recruit and manage volunteers for events.

· Deliver a high standard of event stewardship.

· Support donors in maximising their event fundraising.

· Accurately budget, forecast and record income and expenditure, keeping accurate records of activity.

· Manage corporate partnerships, donors and events on our CRM, Dynamics 65.

· Follow the Donor Thanking Strategy and bank donations in line with our Ethical Fundraising Policy.

· Ensure donor communication is handled appropriately in line with GDPR compliance and log any complaints or breaches immediately.

· Work closely with the Communications Team to raise our profile across social media and press.

· Build strong relationships with project staff across London, Birmingham and Northamptonshire.

· Support any fundraising across other fundraising streams including individual, community, legacy and small grants.

· Act as an ambassador for Changing Lives, representing the charity in a professional manner and undertaking public speaking at events, meetings, pitches and networking events.

· Keep up to date with industry standards and developments as well as competitor analysis.

· Bring a creative and proactive attitude to the team.

Role Overview Operations & Data Manager

We are seeking an experienced Operations and Data Manager to join our medium-sized Manchester charity. We are passionate about making life better for people affected by dementia, a growing social issue in the UK. We are an innovative, and collaborative charity striving to work in partnership with our members and their carers to ensure their voices are heard and enabling peer support and empowerment. This key role combines operational oversight of our processes, people and technology with a focus on our data management and controls to help us better serve our community of interest and drive decision-making, improve internal processes, and demonstrate our impact as needed. The successful candidate will be a strong team player with leadership skills and will play a crucial role in guiding the organisation, with the opportunity to progress further if desired.

Key Responsibilities

Operations Management - Oversee day-to-day operations of the charity, ensuring smooth running of our CRM and administrative systems and processes - Manage office facilities and equipment, including technology systems, phones and user and donor database standards and controls - Manage aspects of office and staff/volunteer Health & Safety, including the charity’s minibuses and service user transport - Update and implement operational and HR policies and procedures.

Support the CEO and board of trustees with role related governance matters, including risk management and contract and grant compliance - Manage assigned operational budget and monitor expenditure and approvals as needed

Data Management and control - Lead on the collection, analysis, and reporting of service user data and impact metrics - Maintain and improve our CRM system and reporting - Ensure compliance with GDPR and data protection regulations - Produce regular reports for trustees, funders, and stakeholders - Develop data visualization tools to communicate our impact effectively - Support funding applications with relevant data and analysis.

Team Coordination - Supervise non-service delivery staff and volunteers - Coordinate with Service Delivery Manager to ensure efficient operations - Facilitate internal communication and information sharing - Support staff induction, training and development in data management and I.T. use.

Person Specification

Essential Qualifications - Education to degree level - Minimum 2 years' experience in operations management in non-profit sector - Proven skills and competency in operational data analysis and management information/reporting - Mature IT skills, including advanced Excel and Customer Relationship Management (CRM) (we use Beacon CRM)

Essential Skills and Experience - Knowledge and understanding of charity governance and regulatory requirements - Effective analytical and problem-solving abilities able to develop solutions - Excellent organizational and time management skills - Understanding of General Data Protection Regulation (GDPR) and data protection controls and principles - Proven ability to manage competing priorities and deadlines working within a team - Good presentation, communication and interpersonal skills - Experience in producing operational management dashboards, reports and summaries - CRM systems and data management tools ownership and control.

Desirable Skills, Experience and Qualities - Leadership within the non-profit / charity sector (within a team) - Knowledge of dementia care and support services and gaps in provision - Experience with operational and service impact measurement and reporting - Project management qualifications and or demonstrable skills - Skilled volunteer management for large groups - Skills and desire to support our fundraising and grant management.

Personal Qualities - Empathetic approach and understanding of sensitive issues impacting our team and users - Strong commitment to supporting people and carers affected by dementia Role Description Operations & Data Manager - Proactive and solution-focused mindset - Ability to work independently and collaboratively as part of a team - Flexible and adaptable approach to building successful outcomes for all - Strong ethical principles and integrity.

Please visit our website to read the full job pack and read how to apply, we can only accept applications that contain a CV and covering letter outlining how you meet the job specification.

An exciting position has arisen for a Challenge Events Fundraiser to work for a leading charity based in South East London. This is a permanent role within the hospice’s busy Fundraising team, responsible for planning and executing a variety of challenge events to support the hospice’s vital work in the local community.

Key responsibilities of the role:

• Develop and deliver a diverse and successful calendar of challenge events, including third-party and hospice-led events such as marathons, skydives, and overseas treks
• Provide excellent stewardship and personalised communication to event participants, ensuring long-term supporter engagement
• Work collaboratively with the Community & Events Manager and the Communications and Marketing teams to create engaging marketing materials and event plans
• Ensure all events comply with Health and Safety, GDPR, and Fundraising Regulator Code of Practice standards
• Manage event budgets, track KPIs, and report on income and costs against targets
• Build and maintain relationships with external suppliers and partners, such as tour operators and event organisers
• Conduct post-event evaluations to capture insights, improve future events, and maximise supporter retention

Ideal candidate profile:

• Proven experience in event management, ideally in a fundraising or charity environment
• Strong organisational and project management skills, with the ability to manage multiple events simultaneously
• Excellent verbal and written communication skills, with the ability to engage and inspire supporters
• Knowledge of GDPR regulations and event compliance standards
• Ability to work under pressure and meet deadlines
• Experience in building relationships with stakeholders and providing outstanding customer care

Agency reference number: J84508

Location: South East London

Salary: £26,080 – £29,800 per annum

Working hours: Full-time, 35 hours per week

Working pattern: Office-based, with occasional flexibility

This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out!

Venn Group is an equal opportunities employment business and employment agency, welcoming applications from all candidates.

Support Services Manager

As the Foodbanks Support Services Manager you will be delivering the foodbanks advice services, managing the relationships with partner organisations referring to the Foodbank and managing and developing the the Foodbank’s school & family support activities.

Key Responsibilities

• You will be responsible for the orientation of new organisations who will be referring to the Foodbank and the delivery of high-quality training on the referral process to all partners as needed.
• Through regular engagement with those organisations, you will forge strong relationships to ensure they provide an advice-first approach, maximising the level of help local people get before being referred to the Foodbank.
• You will develop, monitor and co-manage a team of volunteer signposters who provide support to the Foodbank’s clients
• You will manage the Foodbank’s Family Engagement Lead, working in and with local schools
• Working closely with the Cirencester Foodbank’s Citizens Advice team and their Citizens Advice manager, you will ensure Foodbank clients are prioritised in obtaining further advice, monitoring the advisors’ caseloads and ensuring regular reporting
• Ensure that Foodbank clients are consulted and feedback gathered to make our services efficient, helpful, relevant, and respectful. Additionally, collect stories from clients to help illustrate the charities impact, issues that lead people into food poverty and enable further advocacy.
• Maintain the Foodbank’s client database with details of support provided
• Produce reports to agreed deadlines

Key Skills and Personal Attributes:

• With excellent written and verbal communication and relationship management skills, you will inspire and motivate existing and prospective partner organisations to share the Foodbanks vision to end the need for Foodbanks.
• You will have strong IT skills which will enable you to take advantage of the Foodbanks database, project and team management systems
• You will have experience of setting, managing and reporting against Key Performance Indicators
• You will be tenacious and able to embrace, innovate and shape the role and the Foodbank’s support service.
• You will be able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds
• You will be organised, proactive, and a self-starter who is able to self-motivate.
• Previous experience in support and advice provision (i.e. Citizens Advice, Social Prescribing, Social Work, etc.) would be beneficial 

Use your leadership skills to help us be a beacon of what social care, life with learning disabilities, and a more human society can be.

About Us

L’Arche is a worldwide federation of people, with and without learning disabilities, working together for a world where all belong. We believe that people with learning disabilities have much to teach us and contribute to the world.

In the UK there are 11 Communities where 300 adults with learning disabilities and 700 staff and volunteers create vibrant places of welcome, belonging and celebration. L’Arche Communities are incubators for a model of change: mutual relationships lived across differences like disability, ethnicity, and faith traditions and a mutual mission to be a beacon of what social care, life with learning disabilities and a more human society can be.  

Within the context of shared life together, each of our Communities also offers high quality, person-centred support for our members with learning disabilities enabling them to lead fulfilling and empowered lives.

Context

Over the last decade L’Arche has transformed from a network of local Communities with a largely volunteer workforce to a unified and professional organisation. We have built a cohesive national entity, with governance and management centred in a talented National Leadership with oversight from a committed and supportive National Board. As a result, we have weathered covid, the cost of living crisis and the quality of our care and support is better than ever before.

The Role

We now seek a leader who can help realise the L’Arche 2030 plan for brilliant care, beautiful community and effective organisation. This will involve enabling and empowering the excellent National Leadership Team, strengthening and developing rigour in our commercial model, and translating our 2030 plan into a well-sequenced and well-resourced set of initiatives.

The Person

It will require a commercially savvy leader of integrity, conviction and empathy. You will ideally bring some knowledge of social care and have outstanding strategic and communication qualities. And you will be thirsty for our mission and values as the role will ask more of you and change you more than any other role you have encountered.

If this sounds like you, we would love to hear from you. For more details please see the job pack attached. Applications to be received by 18th February. 

Are you passionate about addressing the injustice and inequality caused by poverty in the world?  Do you feel a sense of satisfaction in interacting with people and inspiring others?  Are you motivated by achieving and surpassing targets?

Here at Tearfund we are passionate about empowering communities to be able to lift themselves out of poverty and have a vision of seeing communities released from material and spiritual poverty through the local church.

To help achieve this the Telephone Engagement team are looking for a passionate and personable communicator who can actively develop our relationship and engagement with supporters. You will mainly use the telephone and other non-face to face communications and will have the ability to influence and encourage others, with excellent verbal communication skills as well as being self-motivated and tenacious. Above all you will have an enthusiasm and energy to deliver a great supporter experience and ensure we reach our income targets to fund this transformational work. To achieve this we are looking for; Be comfortable contacting people by phone that they have never met

• Have a positive, vibrant and enthusiastic character which is contagious 
• A great listener who can use active listening skills 
• Will be confident in asking for financial support.
• Thrives in achieving and surpassing financial targets.
• A self-starter who will use their initiative and drive to develop relationships and achieve income targets 

The role will require excellent data entry and IT skills as well as the flexibility to work to the supporter's convenience. 

If you dont feel you meet all the 'experience' criteria but think you have the ability, personal qualities and passion for the role then we would love to discuss the option of a training position with you.

Please note: This is a part time (28 hours per week) home based role with a minimum of 14 hours per week worked between the hours of 17.00 – 21.00 during the week, or 11.00 – 18.00 on a Saturday at home.  One day a week must be worked from the office. The part time salary is £23,734 per annum.

Location: The role will need to be based either in Glasgow or Belfast as well as from home, to align with the two in-country teams, utilise local knowledge of the specific audience demographic, and have a good understanding of the regional strategy. You'll need to visit the Teddington office for two days every two months. All travel and overnight accommodation expenses covered.

Applicants must have internet connection at home though a phone and phone line will be provided.  All applicants must be committed to Tearfund's Christian beliefs.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Fundraiser

An opportunity has arisen for a Fundraiser on a 6 month fixed term contract. 

The Fundraiser is responsible for assisting with the merger of three charities and the creation of a donor strategy. They are also responsible for refining and introducing the Trust's legacy policy and building and maintaining relationships with new and existing donors. 

What the role involves:

• To support in research, planning and developing fundraising strategies, including annual campaigns and legacies within the charities community and externally.
• Ensuring accuracy and accessibility of the charity database records to reflect income, expenditure and client base. 
• Answering enquiries and requests for information from supporters and the public via email, phone and post. 
• Creating compelling messages for new audiences and maintaining relationship with current donors.
• Tracking donations, banking, reconciliation and direct debits in conjunction with their finance team. 
• Working closely with their marketing and communications team to produce creative and engaging literature including fundraising, legacies and creation of personalised communications for the charity. 
• Maintenance of charity webpages with external supplier to ensure online platform is maintained and always up to date. 
• Lead an active role in social media platforms to encourage giving. 
• Attend our clients events and external exhibitions to actively promote the charity and to educate the dog owning public on the importance of the charity’s mission by donating and/or leaving a legacy.
• Being flexible to work outside normal office hours at their events and networking opportunities.

The ideal candidate will have:

• Proven track record in fundraising and donor relations
• Strong understanding of fundraising principles and techniques
• Evidence of engaging with board and committee members
• Understanding and passion for dogs and their welfare
• Being able to research donors to understand their needs and tailor communications

Our client are looking for a Fundraiser who has excellent time management and organisational skills in order to be able to support the team effectively. You will also need to be reliable and flexible and be able to deal respectfully with internal and external customers. 

Job Details:

Job Type: 6 months Fixed Term - Full Time
Location: London/Hybrid (2 days a week in their London office)
Salary: £35,000 - £40,000 dependant on experience
Closing date: 24 January 2025

About The Organisation

They exist to make a positive difference for dogs and their owners. Their key areas of activity include:

• Helping potential dog owners find the right dog for them, and work with the dog breeding community to ensure those dogs are healthy and happy.
• Supporting dog owners to access high quality training and pet insurance and provide a range of advice and support to help ensure the ongoing wellbeing of dogs.
• Working with breeders, judges, competitors and exhibitors to organise world-class events and to develop the resources they need to thrive.

Their primary objective is to improve in every way the welfare, health, and general wellbeing of all dogs throughout their lives, by means of various research and educational programmes, and their Charitable Trust. They are an organisation committed to promoting and protecting dogs’ varied roles in society and defending the interests of all dog owners.

Benefits: 25 days annual leave, which will increase by one day for every full year of service (up to a maximum of 30 days). Employees contribution a minimum of 3%, while they contribute double the percentage, up to a maximum of 8%. Enhanced maternity, paternity and adoption pay. Discounts on their products and services. Discounted gym membership. Free eye tests. Complimentary staff tickets to Crufts.

REF-218986

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees experiencing war or disaster. The IRC is on the ground in more than 50 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England; a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Overview

The Purpose of the Role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. Having significantly grown the individual giving programme in recent years, we are now looking for an experienced Supporter Care Manager to take our Supporter Services programme to the next level.

The main focus of this new role is to develop and professionalise our Supporter Services programme, ensuring our supporters have a first-class experience, and that they develop a positive and lasting relationship with the IRC. Working in partnership with the fundraising, gift processing and CRM teams, and overseeing our external call centre, the post-holder will shape the strategy in line with the projected growth of the fundraising programme. Due to the size of the programme, the role will be responsible for service delivery, and there will be opportunity to grow the team in line with the growth of the programme in future years.

Team Chart 

KEY ACCOUNTABILITIES

 

1. Strategy and planning (30%)

· Work with the Director, Mass Markets UK to create and implement a donor-centric Supporter Care strategy and priorities as part of the wider Mass Markets strategy

· Manage 3rd party inbound call centre relationship and contracts, including leading on procurement of new services, ensuring all work carried out is to a high standard and represents value for money

· Lead annual, quarterly and monthly planning process, defining key deliverables and initiatives that advance the Supporter Care programme, ensuring all activities support the aims of the departmental strategy

· Collaborate with global Supporter Care team members to share best practice, new initiatives and contribute to global projects

· Manage and plan internal and external resource during in peak times, e.g. Year End and emergency appeals 

· Work closely with the Mass Market teams to increase connection across the department, contribute to cross-departmental planning with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation 

· Feed into fundraising planning by providing insight, feedback and themes from supporter communications

· Identify and brief support requirements with internal and external stakeholders in order to ensure the smooth running and enhancement of operations

· Create and manage the Supporter Services expenditure budget and reforecasts

 

2. Programme delivery (50%)

· Provide first-class service to our supporters across telephone, email and post, and across comments on our social media advertising and inboxes – ensuring you represent IRC appropriately, by responding to all supporter enquiries, actions and complaints in a professional manner and within agreed SLAs

· Manage the third party inbound call centre, ensuring they are briefed on upcoming campaigns and activity and monitoring their output

· Liaise across Acquisition, Retention and Legacy to ensure response handling and supporter enquiries are streamlined during campaign activity, including during emergency appeals with the Disasters Emergency Committee

· Manage supporters who are fundraising on our behalf (community and events) and provide encouragement, fundraising support and assistance across fundraising platforms

· Be the first point of contact for Legacy enquirers, providing initial stewardship and effectively transferring the relationship to Mass Market and Philanthropy teams

· Use agreed letter templates and craft bespoke responses using the supporter care database and FAQs

· Ensure interactions are logged on the CRM in a timely and accurate manner

· Accurately enter or amend supporter data on the CRM

· Ensure our thanking and acknowledgment communications are up to date and engaging

· Fulfil information packs and other items to supporters and legacy enquirers

• Maintain Community and Events fundraising pages on website, ensuring they are up-to-date, relevant and engaging

· Work closely with the gift processing team to ensure gifts, Gift Aid declarations and other relevant actions are processed or amended in a timely manner

3. Compliance and operations (20%)

· Set and manage SLAs across all aspects of the programme, including with external suppliers

· Manage the quality compliance audit with the call centre, including undertaking regular caller listening

· Create and manage a framework to track supporter care performance, including complaints, and provide regular reporting to key colleagues

• Develop and maintain internal and public facing Supporter Care policies and guidelines

· Provide regular training and best practice to public-facing colleagues across IRC UK on handling supporter interactions appropriately  

· Maintain an up-to-date knowledge and foster the development of Supporter Care within IRC by networking within the NGO and private sector to learn and import best practice

· Stay up to date on current legislation, and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO

· Develop and enhance supporter services procedures and documents, ensuring they are kept up to date, particularly during emergency appeals

 

The above duties are intended to be an outline of the responsibilities for this role and are not an an exhaustive list. You may be expected to undertake other reasonable duties as requested by the Director, Mass Markets and the Mass Markets UK leadership team. This post may involve some national and international travel, overnight stays and very occasional working outside core office hours.

Scope and Authority

Responsibility for Resources: expenditure budget associated with supporter care costs and third party contractors. There is no income expectation for this role.

Key Working Relationships

· Director, Mass Markets UK

· Acquisition team

· Retention team

· Global Supporter Experience

· Supporter Care equivalents in other IRC geographies

· Gift Processing

· Finance

· Data and Analytics

· Comms, Digital Engagement and Creative Studio

· Martech Systems & Platforms

 

PERSON SPECIFICATION

Essential Knowledge and Experience:

· Experience leading or managing a supporter (or customer) care programme and strategy

· Experience interacting with supporters or customers in a customer service or customer facing setting

· Excellent written English, with the ability to produce well written, strong communications and reports

· Numerate with confident data interpretation skills

· Excellent organisational skills

· Strong IT skills including Microsoft packages (Word, Excel, PowerPoint and Outlook)

· Experience with a CRM system

Essential skills

· Ability to communicate confidently and effectively with supporters over the phone, email and other channels

· Ability to handle difficult conversations with supporters sensitively and diplomatically, ensuring a professional attitude is shown at all times

· Strong interpersonal skills, with the confidence to engage with supporters and manage relationships with internal and external stakeholders at all levels 

· Driven and proactive with a solutions-based attitude

· Willing to work independently and to take the initiative

· A team player who enjoys working collaboratively and supporting colleagues

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

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The Funding Management team is looking for a Funding Manager, in Belfast.

This role is responsible for all aspects of funding management across a portfolio of restricted funds, ensuring that we are meeting all the Funders and The Trusts requirements. Working effectively across teams to maximise income, increase performance and ensure compliance, to allow The Trust to maximise its support to young people.

You will use your contract/funding management skills to ensure that we are able to maximise income, increase performance and ensure compliance.  By working across teams and drawing on your time management, leadership, communication, governance, audit and problem solving skills you will ensure that expenditure claims and reports are compiled accurately and in a timely fashion, and that we comply with all reporting and evidencing requirements for output monitoring.

You will to ensure that The Trust has accurate monthly accounts by preparing drawdown, accrual and deferral figures for the monthly finance return and regularly reviewing the Debtors Report to ensure sufficient cash flow and will manage all funder and internal audits and ensure recommendations are acted upon, sharing best practice across the team.

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.