Community coordinator jobs

Offering services across three sites in Worksop, Doncaster and Mexborough Aurora Wellbeing offers a unique service bringing together health and heritage to provide support for local people affected by cancer, and long-term health conditions. We encourage people to be active participants in their wellbeing, working together to improve physical and emotional health.

Charity Core Purposes: ‘The promotion of good health and wellbeing by assisting in the relief of symptoms and the improvement of the quality of life by providing supportive services to those who have been diagnosed with or affected by cancer and long-term conditions and providing support, information and education on the benefits of receiving complementary and holistic therapies as well as to build awareness of the links between heritage and good health and wellbeing, education and research of wellbeing to the general public as a whole.

Main Purpose

The Volunteer Coordinator is responsible for coordinating volunteer recruitment and selection, using innovative opportunities to engage with others and encourage participation. The postholder will be involved in all elements of the volunteer journey, including recruitment, selection, training, stewardship, recognition and exit; whilst maintaining accurate records within the volunteer management system.

The Volunteer Coordinator will also support staff with the management of volunteers, in their areas, helping to resolve day-to-day issues encountered by volunteers, and build and maintain engaging relationships with volunteers, ensuring they have a positive and meaningful experience.

Working with a range of teams across three sites , the Volunteer Coordinator provides expert support and guidance to staff on the effective stewardship, engagement and management of volunteers. They will also work with colleagues to identify and develop opportunities for volunteer involvement, matching volunteers to need.

This role requires high levels of emotional intelligence, creativity, drive and initiative, and a positive attitude to working with a variety of people at all levels. This role may involve occasional evening and weekend working, with some travel across three sites. This post is subject to a successful DBS check.

Job Title: Billing Coordinator

Contract: One-year fixed term (initially, may become permanent if the post self-sustains with increased billing)

Contract Type: Employee (although alternative working arrangements will be considered)

Hours: To be agreed and negotiated according to availability, both part-time and full-time roles will be considered (based on 35 hour week)

Salary Range: £25,207 to £35,000 per annum (pro rata for part-time posts) depending on experience – both junior and experienced candidates are encouraged to apply

Responsible to: Head of Finance and Operations at Coram Children’s Legal Centre

Liaison with: Legal Director (JCWI), Director (North Kensington Law Centre) and Managing Director of Legal Practice (CCLC)

Location: Coram Children’s Legal Centre, Coram Campus, 41 Brunswick Square, London WC1N 1AZ and The Joint Council for the Welfare of Immigrants, 441 Caledonian Road, London, N7 9BG.         

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

One of the members of the Coram group, Coram Children’s Legal Centre (CCLC) is a specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy.  The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation.  Our Legal Practice Unit provides advice and representation primarily under legal aid contract.  Our Policy and Practice Change team promotes practice change through training and capacity building to professionals and secures systems change through research, policy and advocacy.

About JCWI

Since 1967, JCWI has been challenging laws, policies, and media narratives that lead to discrimination, destitution, and the denial of rights for people who move. It provides award-winning legal aid representation in all areas of asylum and immigration law, focusing on representing the most marginalised migrants. JCWI is building a community-driven and lived experience led movement for migrant justice.

JCWI is a member organisation; a member may be an individual, a corporate body, or an individual or corporate body representing an organisation which is not incorporated. It combines holistic, expert legal advice and representation with advocacy and campaigns that are led by and with those most impacted by experiences of migration, and which bring together groups, networks and individuals with a shared vision for a more just society.

About North Kensington Law Centre

North Kensington Law Centre is proud to be known as the first ever Law Centre to open its doors in England, dedicated to providing free and accessible legal advice to those who need it most. Established in 1970, it has a legacy of standing up for justice and empowering individuals and communities through expert legal support. The centre specializes in the areas of immigration, housing, employment and welfare benefits, with a strong commitment to social justice and equality.

About the role

The post is part of the Billing Project, an initiative by the London Legal Support Trust, funded by The Legal Education Foundation, aimed at providing specialist support to the free advice sector in London. The project focuses on improving legal aid billing practices to reduce the backlog of unbilled files, enhance cashflow, and maximise income from legal work under legal aid.

This is the fourth iteration of the project, building on the success of pilots launched in 2017.

This project is a collaborative effort between advice agencies. The Billing Coordinator(s) will be employed by the lead organisation and work across other host organisations, with the allocation of time between these organisations to be determined and agreed upon. The Billing Coordinator(s) will also collaborate with other billing professionals in the sector, some of whom have participated in previous pilot projects. Peer-to-peer support will be available to the postholder, and specialist training will be provided to anyone looking to grow within the role.

The purpose of the role is to develop systems that improve the efficiency of costing and billing legal aid files, and to provide a crucial coordination role within the organisations, supporting existing staff in ensuring files are billed promptly and accurately while maximising income from legal aid.

To apply for this role, please click on the 'apply now' button below to complete the application and please attach a covering letter and your CV.

Closing date: Tuesday 22nd April 2025 09.00am

Interview date: Week commencing Monday 28th April 2025 (most likely Wednesday 30th April or Thursday 1st May)

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

We’re looking for someone to join our Programme Team as a Youth Voice Coordinator!

We want you to use your creativity to help children, young people and adults transform their lives, the services they use and the communities they live in. This role will work with the Head of Programmes and focus on the delivery and development of our Youth Voice Programmes and initiatives across the organisation and support the wider activity of the charity where needed. The main duties and responsibilities fall into the following three key areas:

Programme Coordination and Administration:

Programme and Events Support

Data Collection and processing using our CRM (Salesforce)

Hybrid, within commuting distance of Birmingham, Blackburn, Bradford, Bristol, Doncaster, Liverpool, London or Redcar

About Us

The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system.

Our programmes are designed by teachers and leaders who understand the joys and pressures of school life. We work in collaboration with schools across the country, ensuring that our findings benefit all schools, teachers and leaders.  

We are seeking a motivated and enthusiastic Marketing and Events Coordinator to join our national Partnerships team. The Partnerships team are responsible for the marketing, communication and recruitment of all our programmes nationally, as well as developing our brand, story and sharing our research.  

About the Role

As a growing organisation, we’re in an exciting phase of crafting our voice, expanding our reach, and shaping how we connect with teachers, schools, and the wider education sector. An important part of this work is our presence at events at both a national and local level.

The Marketing & Events Coordinator plays a key role in the Partnerships team in organising and delivering various sector events, from exhibiting at conferences for senior school leaders to the graduation events of our teacher trainees. You'll also provide vital support to the Partnerships managers supporting a mix of marketing and communications campaigns designed to help recruit educators to our professional development programmes and highlight the findings from our in-house research function.

This is a hybrid role, and it is anticipated that the postholder will work on campus one day per fortnight. We offer flexible working and would consider part-time hours for the right candidate.

Key Responsibilities

• Supporting the development and execution of the National Institute of Teaching’s marketing and branding strategies.
• Preparing marketing reports and supporting termly and annual reviews.
• Supporting the creation and management of our marketing and recruitment content.
• Role modelling and supporting best practise use of our internal CRM.
• Supporting internal communication campaigns to effectively distribute key information.
• Leading the project management of partnership events.
• Supported by the PR and Policy Manager, management of the national events strategy including PR event attendance management.
• Collaborating with internal and external stakeholders, including marketing, content and recruitment, to align project objectives and deliverables.
• Collaborating with the Communications Manager and Marketing Managers, ensuring events are promoted as appropriate across our platforms.
• Leading post event evaluations and reporting on event outcomes and key performance indicators.
• To set up, prepare and support events for partnerships, including the drafting of materials, printing, venue booking and on the day assistance.
• Supporting event budget tracking.
• Supporting the overall success of the Partnerships function by engaging in wider recruitment and communications activity as appropriate.

Key Benefits:

• Highly competitive pay and pay progression opportunities.
• Flexible start and end working times.
• Flexible working opportunities, including hybrid working.
• At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service.
• Entry to the Local Government Pension Scheme.
• A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.
• Excellent opportunities to develop your skills and experience and to progress your career.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

For more information and to apply, please visit our vacancies page.

Closing date: 23:59 on 13th April 2025.

This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.

This document is an overview of the role.

Main Responsibilities

· Assisting the CEO and the Executive Team Members in the development and delivery of the Society’s many activities and projects to ensure all tasks are being completed within timelines, effectively and to high standards

· Supporting the Conferences and Events Manager in the development and running of an extensive programme of network events and workshops, and the Society’s annual conference

· Promoting the Society and its events on social media platforms including LinkedIn, Bluesky, and X

· Scheduling meetings, organising papers, and some note/minute taking, as required

· Ensuring all actions are recorded and completed following Meetings of the Board of Trustees and standing committee and working group meetings.

· Developing an understanding of the Society’s CRM (Customer Relationship Management) systems and managing related data.

· Ensuring the SRHE website is kept up to date, in liaison with other team members

· Providing quality customer service for members and external contacts

Qualifications, skills and experience

You will need to demonstrate that you possess the following qualifications, skills and experience:

· Demonstrable experience in a team support role or an administrative assistant role

· Excellent organisation and administration skills

· Excellent written and verbal communication skills

· Good numeracy skills

· Excellent knowledge/application of office IT systems (Microsoft Office: Word, Outlook, PowerPoint, and Excel)

· Familiarity with website maintenance and basic website management

· Managing, maintaining and manipulating databases

· Preferred education is to undergraduate level with an interest in higher education provision

In this role, you will be responsible for managing our phone line, triaging referrals and providing support to the wider social prescribing team, Community Connect.

As our Community Fundraising Officer, you will work with our Community Fundraising Lead on an evolving supporter fundraising programme, including key fundraising products, activities, and propositions, working with individuals; groups of supporters and community organisations to successfully fundraise and support-raise for HHC’s work.

You will act as relationship manager for assigned fundraising individuals; groups of supporters and community organisations ensuring exceptional relationship development in line with delivery of agreed performance indicators.

About you:

To be our new Community Fundraising Officer, you will be a talented fundraiser and relationship manager who is excited and inspired by how individuals and groups of individuals turn their passion into fundraising and support-raising for a cause. You will be a self-starter with the ability to creatively and strategically engage supporters and potential supporters in active fundraising.

About Hope and Homes for Children:

Orphanages don’t protect children, they harm them. Put simply: the last thing an orphanage can provide is the first thing a child needs - someone to love them. Science shows what we all know, that the bond between a child and their family is vital for their development. Decades of evidence proves that orphanages harm children, subjecting them to high levels of abuse, as well as extreme neglect. Children always belong in families. They need protection, encouragement, play, laughter and love. They need somewhere to call home and someone to love them. You can help us make this a reality for children.

Salary: £27,000 to £32,000 per annum, including any London weighting if applicable.
Location: Office based in London or Salisbury, but with generous home working /hybrid options available
Hours: 37.5 hours per week.

Closing date: The final date for applications is 28 April 2025. To apply, please upload your CV and a brief covering letter indicating why you're interested in joining us and (reflecting on the role profile) why you believe your skills and experience make you suitable for this role.

Other information: This post requires the successful candidate to have, or be able to obtain, the right to work in the UK, and may be subject to a DBS check.
HHC actively encourages equality and diversity as we believe diversity brings us closer to our mission of eliminating orphanages.

You may also have experience in the following: Community & Events Fundraiser, Fundraising Officer, Fundraising and Events Coordinator, Event Fundraiser, Marketing Assistant, Community Fundraiser, Direct Marketing, Events Coordinator, Community Fundraising, Events Assistant, Third Sector, Charity, Not for Profit, Fundraiser, Fundraising Assistant, Marketing Executive, Marketing Officer, Sales Executive, Sales Assistant, etc.

REF-220 756

Are you passionate about social justice? Do you want to help women heal and thrive?

One25 is a Bristol-based charity supporting women who street sex work. The Co-production Coordinator is a new and exciting role to help us ensure that women’s voices are heard and acted upon when support services are being designed and delivered.

For us, co-production is central to developing our services and strategy, as well as ensuring that women’s experiences are heard and acted upon across Bristol. We’re looking for someone who can build trusting relationships with women and has a passion for bringing different people together to learn from one another and influence others.  The successful candidate will need to be highly organised and be confident in delivering group work.

You will work across several teams within One25 including the casework team and the health hub. You will be responsible for coordinating the activity of Bridging Gaps, a group of women with experience of multiple disadvantages, who work with One25 to improve services within the charity and statutory services.

“Since joining I feel I’ve grown as a person. I can use my own experiences to help other people. That’s been therapeutic and empowering.  We are taking control and not just being heard but making important changes. Our lived experience makes us valuable experts” Bridging Gaps Member

In this role you will:

• Be inspired as you see the difference women’s voices make to One25 and other support systems.
• Champion the needs of women who street sex work.
• Be part of a passionate, determined and caring team.
• Work with external partners and build relationships to develop opportunities for women to influence wider systems of support.

We are excited to be adding this role to our support of women connected to One25.

One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from ethnic minority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantages as these groups are underrepresented within our workforce. We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.

It is an Occupational Requirement that applications for this post are open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Enhanced DBS disclosure will be required. 

Benefits:
External supervision and reflective practice to support your mental wellbeing and professional development
Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, 2 days wellness leave; up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.
Option to join the 4 Day Week pilot following successful completion of probation period (work 20% less for the same salary)
Enhanced company sick pay
Enhanced maternity, adoption and paternity/partner pay
Access to Employee Assistance Programme
Access to HSF Health Plan
Mental Health Champions
Reflective practice sessions
Cycle Scheme
Opt-out pension scheme.

Hours: 22.5 hours a week, core days must include Tuesday and Wednesday. (May include occasional evening and weekend commitments). After successful completion of probation period, employees have the option to join the 4 Day Week pilot following (work 20% less for the same salary).
Salary: £15,342 (£25,570 FTE)
Contract: 2-year fixed term contract
Location: This role will be a mixture of office-based and homeworking. We are open to options around this.
Applications by: 25th April 2025
Interviews: Friday 9th May & Wednesday 14th May
Start Date: As soon as possible

We care about healthy communities. 

We’re looking for a Health Coordinator to help power our pre-treatment work.

Health Coordinator

Location: Woolwich Service Users Project (WSUP), Woolwich, SE18 6BJ
Salary: £33,000 per annum + benefits
Hours: Full-time (flexible working considered)
Contract: Fixed-term 12 months

Reporting to: CEO
Closing date: 28th April 2025

About Woolwich Service Users Project (WSUP)

WSUP is a grassroots charity providing holistic support for people experiencing homelessness, poverty, addiction, and mental health challenges. With a focus on lived experience and implementation of trauma-informed practice, we offer a range of essential services, from haircuts and healthcare screenings to wellbeing activities and community advocacy. 

In recognition of our impact, WSUP won the Best of Royal Greenwich Business Award 2024 in the Health and Wellbeing category, highlighting our commitment to tackling health inequalities and improving community wellbeing.

We are looking for a passionate Health Coordinator to lead our efforts in improving healthcare access, preventing homelessness, and supporting public health initiatives in the community.

The Health Coordinator will play a key role in connecting people to essential healthcare services, strengthening early intervention work, and supporting community-led public health initiatives. The role will also focus on homelessness prevention and ensuring that people face challenges with housing, mental health, and substance use receive the right support at the right time.

This role is ideal for someone with experience in public health, healthcare coordination, or homelessness support who is committed to addressing health inequalities in Greenwich.

Key Responsibilities

1. Access to healthcare and preventive support

• Implement a pre-treatment approach across all WSUP’s activities, ensuring that people who are not yet ready to engage with formal healthcare services receive support and information, including harm reduction, peer mentorship and stabilisation services.
• Link people to healthcare providers, mental health services and addiction recovery programs.
• Monitor preventative care initiatives, including TB and Hepatitis C screenings, to promote early detection and intervention.
• Lead public health campaigns to increase awareness, challenge stigma and promote access to healthcare.
• Develop partnerships with GPs, the Rough Sleeping Health Working Group and local health teams to coordinate care and share resources.
• Use data-driven insights to identify gaps in services and advocate for improved health provision.

2. Prevent homelessness

• Implement a casework framework to support people at risk of homelessness.
• Develop referral pathways with GP practices to ensure healthcare professionals can refer people at risk of housing instability.
• Collaborate with housing organisations and local authorities to secure rapid interventions for those facing homelessness.
• Monitor and evaluate outcomes using the In-Form Community Case Management System (CMS) to improve service effectiveness.

3. Strengthen volunteer and safeguarding capacity

• Recruit, train and mentor Peer Support Volunteers, ensuring they are equipped to provide outreach and advocacy.
• Ensure strong safeguarding practices across all health and homelessness prevention initiatives.
• Engage with the community to shape WSUP's health programs based on lived experiences and local needs.
• Build long-term capacity, embedding Trauma-Informed Care (TIC) and Psychologically Informed Environments (PIE) into WSUP’s services.

Person Specification

Essential skills & experience

• Experience working in healthcare (non-clinical), public health, social work, or homelessness services.
• Strong knowledge of health inequalities, mental health challenges and addiction recovery pathways.
• Experience implementing pre-treatment approaches or harm reduction models in community settings.
• Ability to develop and manage partnerships with healthcare providers and local services.
• Experience working with people experiencing homelessness, poverty, or addiction.
• Strong data management skills, ideally with experience using case management systems (e.g., In-Form CMS).
• Excellent communication skills, with the ability to engage and empower individuals with lived experience.
• Commitment to safeguarding and embedding Trauma-Informed Care (TIC) approaches.

Desirable skills & experience

• Lived experience of homelessness, addiction recovery, or mental health challenges.
• Knowledge of housing policy, benefits, and homelessness prevention strategies.
• Experience leading public health campaigns or community engagement initiatives.
• Training or experience in safeguarding.

What we offer

• A chance to make a real impact in tackling health inequalities and homelessness.
• A supportive and inclusive team environment, where lived experience is valued.
• Ongoing professional development and training opportunities.
• Flexible working arrangements.
• Access to WSUP's volunteer network and community support

How to apply 

To apply, please use Quick Apply and add your CV and a cover letter of no more than two A4 pages outlining your suitability for the role (in response to person specification).

WSUP is committed to being an inclusive and equal opportunities employer. We actively welcome applications from people of all backgrounds, and we particularly encourage individuals with lived experience of social exclusion to apply. 

The role is subject to a satisfactory Disclosure and Barring Service (DBS) check at the appropriate level, proof of the right to work in the UK, and receipt of two satisfactory references. 

We are seeking a motivated MAP Programme Coordinator to lead the Migrants’ Aspiration Programme (MAP) to guide and support emerging migrant leaders from across London. 

The successful candidate will have responsibility to manage the delivery of this programme, including facilitating or co-facilitating all live workshops,supporting those participating on the programme, building partnerships, and working closely with the MRN team to make this a programme success.

This role will suit a candidate that has strong experience in working with migrant communities, supporting and managing volunteers, and with excellent project management skills.

The charity is looking for exceptional candidates with a:

• Zest for managing and developing relationships with volunteers, key partners and stakeholders 

• Commitment to creating a just society for all migrants

• Readiness to commit to MRN's vision and values

The salary will be £31,099 per year, pro-rata. In addition, MRN contributes up to 6% of salary to pensions.

More details are available in the job description.

Closing date for applications: 9am, 28 April 2025

Date for candidate interviews: 13 or 15 May 2025

We are looking for an enthusiastic individual with a passion for working with people and experience in event coordination. 

About the National Pro Bono Centre:

The National Pro Bono Centre brings together charities dedicated to the providing pro bono legal services and improving access to justice.   We serve as a central resource for charities who help people seeking free legal advice and representation.  Our work fosters collaboration, coordination, and improved service delivery among stakeholders in the pro bono sector. Through our work, the Centre supports the wide range of pro bono projects and brokerage which charities provide; helping individuals and communities all over England and Wales get access to justice.

The role:

The ideal candidate will also demonstrate excellent operational and administrative skills and will be comfortable working regularly in a physical office setting. You will report to the Executive Director (who also works part time) and work alongside a small team consisting of the Project Director, the Head of Communications and Community Development, the Operations Manager and the Regional Pro Bono Support Officers.  You will also get to know our dedicated and friendly board of trustees and our freelance consultants.

Key Responsibilities:

Events Coordination:

• Assist in organising key London events for the National Pro Bono Centre, including:
  • The Commercial Litigators’ Forum (CLF) reception and other evening events and
  • Pro Bono Week events in early November.
• Collaborate with event leads and key stakeholders to define event objectives and support requirements.
• Serve as the main point of contact for speakers and attendees, providing logistical support leading up to and on the day of the events.

Justice Hub Management:

• Bring vision and energy to make the Hub an exciting, collaborative space for access to justice charities.
• Act as the key liaison point for the Founding Members and other organisations using the Justice Hub, managing desk and room bookings.
• Coordinate with the International Dispute Resolution Centre, where the Hub is based, in relation to the operational and administrative management of the Hub.
• Oversee booking systems, health and safety procedures, and office management for the Hub.

It is also anticipated that you will combine both aspects of this role in organising future events at the Justice Hub, bringing together key people from across the legal charity sector to collaborate and share ideas and best practice.

About you:

We are looking for someone with 2 to 4 years proven event management experience and strong office management knowledge. 

As part of the role, you will be required to work in the office at least 2 days per week, with the flexibility to travel to London for supplier and venue meetings when required.

The successful candidate will possess the following skills and qualities:

• Ability to build positive relationships with key stakeholders, charities, and both current and future users of the Hub. 
• Ability to work proactively and on your own initiative, identifying opportunities to streamline processes and improve efficiency, including for others. 
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
• Experience in setting up and improving administrative systems, particularly in relation to IT and office management.
• High level of accuracy and attention to detail with excellent written and oral communication skills.

Equal Opportunities Statement

We are committed to creating an inclusive environment for all who work with us and strongly encourage applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender identity, gender reassignment, marital and civil partnership status, neurodiversity, pregnancy, religion or belief, sexual orientation and socio-economic background.

Data Protection

By applying for this role and sending your covering letter and CV you consent to NPBC using and keeping information about you or by third parties, e.g. referees relating to your application or future employment. This information will be used solely in the recruitment process. For unsuccessful candidates, the information will be destroyed within 6 months unless you have consented to extend this period.

Contracted Weekly Hours: 37.5. Monday to Friday 9am-5pm

Contract Type: Fixed contract till Dec 2027

Annual leave: 25 days annual leave plus 8 bank holidays per annum

Salary: £26,000 – £28,000

Location: ICN office in Bournemouth

International Care Network (ICN) is a Christian charity whose aim is to help to rebuild the lives of refugees, asylum seekers and vulnerable migrants. We are seeking a passionate, innovative and committed Wellbeing Coordinator to lead the development and implementation of a new wellbeing service designed specifically for refugees and asylum seekers in Bournemouth, Christchurch and Poole (BCP) and other parts of Dorset. The ideal candidate will have a strong understanding of the challenges faced by refugees and asylum seekers together with a mental health/wellbeing qualification and/or equivalent experience.  They will be dedicated to providing warm, welcoming, culturally-sensitive and person-centred mental health and wellbeing support. They will work pro-actively and collaboratively with ICN service users, staff, partners and local services to co-develop, deliver and evaluate a local service that enables individuals to build resilience and agency on their recovery journey. They will be confident in providing trauma-informed support and guidance including referral to counselling and other services, particularly for those who experience barriers in this process.

The role is funded by the National Lottery Community Fund until December 2027 and has the Lived Experience support of Dorset’s leading charity in this area, the Dorset Mental Health Forum (DMHF).

ICN provides benefits to staff including:

• Company pension scheme.
• Travel costs paid for at 45p per mile, not including travel to and from work.
• Staff welfare opportunities including socials and access to external clinical supervision.
• Training opportunities relevant to role.

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

Role Context and Purpose

Following recent and projected growth of the organisation, Gaddum is looking to recruit additional resource within the Central team to bolster its support to the organisation, ensuring it delivers safe and high quality services.

The post holder, line managed by the Finance and Resources Director, will join the Finance Assistant and Central Services Coordinator in providing additional resource to the centralised function. Whilst the specific focus of the role will be by way processing payroll and employee expenses, due to the size of the team, there is an expectation that they will work closely with the Central Services Coordinator and Finance Assistant providing additional support to those roles when needed. This is an up to 28 hours per week role, working flexibly and hybrid to suit the needs of the organisation and individual.
 

Main Duties and Responsibilities

Management and delivery of Gaddum’s monthly payroll for all employees:

- Collating information and inputting into company system
- Ensuring accurate and timely processing of salaries including adding new starters, processing leavers, and any other contractual changes

Management of pension scheme:

- Ensuring compliance with auto-enrolment pension
- Adding new starters and processing leavers with the pension provider along with any changes that might impact pension
- Updating pension provider with any monthly contributions

- Supporting employees with payroll queries and investigating discrepancies
- Prepare salary reports to management, explaining key reasons for variances to budget
- Processing and payment of employee expenses on a bi-weekly basis
- Regular cover for Central Services Coordinator on their non-working days and during periods of leave
- Support Finance Assistant during periods of leave and busy periods
- Provide Administrative support with Central team

Other Duties and Responsibilities

- To meet regularly with Finance & Resources Director for supervisions
- Undertake additional duties within competence of post holds as required by the Finance & Resources Director
- Flexible approach to working patterns and in-office working days 

Role: Case and Progress Coordinator(s)

Reports to: Service Manager

Hours: 25 – 37 hours a week with weekend availability required

Salary: Band 6: £23,569 - £25,974 (pro rata) + benefits.

Salary is based on FT (37 hours) and will be dependent on hours worked.

Contract: Permanent subject to ongoing funding

Purpose

The purpose of this post is to support the delivery of our Homeless Hub, Community Hub and Community Outreach. You will work across our Homeless Hub and Community Hub as part of an integrated team supporting people who are in Hunger, Hardship and Homelessness

You will support front line staff in the delivery of a person centered, trauma informed approach. You will oversee the operational policies within the service and support with general operational delivery.

You will work as a member of a small, dedicated staff team. You will work in close partnership with our student placements and volunteer team members who, alongside our staff team, provide ongoing support to homeless and community-based individuals with the aim of moving them into permanent accommodation wherever possible.

You will engage/re-engage, refer, and support dependent alcohol and drug users to access evidence-based harm reduction, treatment, and recovery support programs to initiate recovery, build/or utilize recovery to move into long term sustained recovery and social (re)integration.

This role involves extensive work with clients with multiple complex needs, so if you have experience of working independently or delivering therapeutic groups in a Substance or Alcohol Misuse setting, we would especially like to hear from you.

We work with multiple partners, and often our role is identifying the challenges individuals may be facing or have previously faced, so we can facilitate other partners’ support based on the needs identified.

This role is an important role within the charity, ensuring all our teams work together to deliver high quality and successful services to those in need.

Responsibilities

Case and Progress Coordination

· To oversee the delivery of effective, trauma informed, person centred support across all our homeless services. You will have a casework portfolio; be directly responsible for meeting regularly and identifying support required.

· To contribute to effective case management and coordination covering areas of risk, problematic behavior, housing, social functioning, employability, psychological and physical health of our service users.

· To engage with and actively listen to clients’ views and to be able to use this to improve the service delivery where possible.

· To provide education and raise awareness to help service users manage factors which affect their mental health, substance misuse and physical wellbeing.

· To listen to service users and encourage positive steps towards their personal development.

· To provide advice, information and practical and emotional support to service users regarding support they require.

· To develop, alongside service users, flexible and realistic person-centred plans with agreed guidelines.

· To signpost and make appropriate onwards referrals, with consent, to meet needs not addressed by our integrated service.

· To advocate for service users, where necessary with external services.

· To support clients by prompting and helping them to attend appointments.

· To encourage service users’ involvement in personal progression in the form of education, training, employment activity or volunteering, if appropriate.

· To work closely and collaboratively with the Council’s single Homelessness Team ensuring a joined-up support offer, avoiding any unnecessary duplication of work.

· To work with clients to improve their skills and overcome barriers so they are able to successfully move on to independent housing.

· To ensure service users engage in the support on offer.

· To effectively liaise with a range of service providers and agencies, in order to establish, or improve, services for clients.

· To report daily on operational outcomes, highlighting positive changes in users of the service.

· To Complete weekly reports on service users’ progression, highlighting positive changes in users of the service.

· To champion recovery within the project through promoting Peer led activities.

· To train and progress ‘Lived Experienced Volunteers’ in leading and supporting groups.

Drug and Alcohol Support:

· To be part of an integrated rough sleeper’s substance misuse service, specifically for alcohol and drug dependence and complex needs within a range of treatment and recovery pathways.

· To promote and support individuals into both abstinences based and medically assisted forms of recovery.

· To contribute to the overall performance of the integrated service to ensure that contractual output targets are achieved. To support the delivery of leading therapeutic group work with service users related to substance misuse.

· To support the delivery of overdose prevention training.

· To provide harm reduction advice, information and support to reduce drug and alcohol related deaths and blood-borne virus infections, with an emphasis on safer drug and alcohol use.

· To engage with dependent alcohol users, high-risk drinkers with complex needs, and drug users, and facilitate access to assessment, treatment, and recovery options.

· To conduct assessments, risk assessments and co-produce care plans and reviews with clients.

· To proactively re-engage service users who are at risk, have dropped out of treatment and recovery activities by engaging at access point, and using motivational techniques to bring people back into treatment.

Service Coordination:

· To always ensure that the Homeless Hub and Community Hub environment is controlled and safe for staff, students, volunteers and service users, managing incidents as they arise and as per procedure.

· To ensure all users are registered and assessed and understand the expectations on them accessing the Homeless Hub and Community Hub.

· To complete registration forms with clients who are new to the service.

· To complete registration forms and risk assessments with clients who are new to service.

· To ensure all acts of inappropriate or challenging behavior are managed and reported to the Service Manager.

· To inform the Service Manager of any issues arising with any service users.

· To liaise closely with staff and uphold Hope Centre and MDT Teams Rules and Treatment Expectations, Confidentiality Policy, and all other policies affecting the role.

· To network with other organisations within and out of the homeless sector, pulling in their resources and expertise.

· To act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.

· To ensure a collaborative approach is used, with effective communication links developed with external professional partner agencies who are involved in the provision of support to individuals.

· To promote anti-discriminatory practices, and challenge prejudice and stigma associated with substance and alcohol use, homelessness, and poverty in a professional manner.

· To co-facilitate other treatment groups with Hope Centre and project staff.

· To actively promote and support peer recovery and activities.

· To support volunteers and students working within the Homeless Hub and Community Hub in accordance with Hope Centre’s policies and procedures to maintain order, safety and security.

· To provide supervision and reflective practice of client cases and pathways where appropriate to ensure effective and efficient service delivery.

· To be proactive in evaluating own performance and identifying and acting upon areas of improvement.

· To undertake, as required, any duties relevant to the nature and level of the role.

· To understand, implement and evaluate aims, objectives, policies, procedures, guidelines and principles of good practice.

· To always ensure that the Homeless Hub and Community Hub environment is controlled and safe for staff, students, volunteers and service users, managing incidents as they arise and as per procedure.

· To ensure all acts of inappropriate or challenging behavior are managed and reported to the Service Manage.

· To inform the Service Manager of any issues arising with any service users.

· To liaise closely with staff and uphold Hope Centre and MDT Teams Rules and Treatment Expectations, Confidentiality Policy, and all other policies affecting the role.

· To network with other relevant organisation’s to support to set up sessions and activities within the Community.

· To be proactive in evaluating own performance and identifying and acting upon areas of improvement.

Service delivery:

· To ensure the functional operation of the Homeless Hub service during its operational hours which includes:

o Ensuring stock levels of service paperwork are sufficient for the day.

o Ensuring the service is set up for the day (laundry, toilets, showers).

o Ensuring the Support Hub is cleaned and mopped at the end of service.

o Ensuring the toilets are cleaned, and laundry completed at the end of service.

o To support the clothes store processing and sorting clothes with specific volunteers.

· To ensure all facilities and equipment of the Homeless Hub are operational and functioning including washing machines, showers and toilets, reporting repairs in a timely manner to the Service Manager.

· To ensure the smooth running of the Community Hub (@Ash Street), this includes:

o Assisting with floor support where and when required.

o Ensuring the community café is running smoothly- the cafe itself will be run by volunteers, but the Hope in the Community Team will support volunteers with training and supervision.

o Ensuring the Hub is cleaned and mopped at the end of-service.

o Ensuring the toilets are cleaned, and laundry completed at the end of-service.

· Support the delivery of activities and groups within the Community Hub/ Outreach

· Prepare workspaces and equipment in advance of session start times, as well as ensuring the workspace is kept tidy at all times.

· Implement and comply with health and safety procedures, in relation to the equipment used and activities undertaken.

· Maintain session equipment to a high standard and in form the Service Manager of any repairs or replacement of items.

· Work in accordance with food hygiene regulations and mandatory training.

Policy and administration:

· To complete full, detailed, and accurate records on the database.

· To keep casework records up to date, and to enable the Service Manager(s) to monitor and assess their efficiency and effectiveness.

· To carry out all necessary administration in relation to case work, or the role.

· To always work within Hope Centre’s policies and procedures.

· To promote and uphold The Hope Centre’s Equality, Diversity, Equity and Inclusion policy at all times.

· To support the team and organisation with any additional duties as required.

Safeguarding of Vulnerable Adults / Mental Capacity Act:

· To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MHA policies and procedures.

· To report all safeguarding concerns to the Safeguarding Lead (Head of Service Delivery and Operational Partnerships) or, where the Safeguarding Lead is unavailable, to the CEO.

 General:

· To be an active and effective team member.

· To work some hours outside of normal office hours (including evenings and weekends) - this will especially be expected in Winter months when services are often open longer.

· To carry out every aspect of your duties with due regard to Northampton Hope Centre’s policies and procedures at all times.

· To ensure Northampton Hope Centre’s values are embedded in your service delivery.

· To always maintain a professional level of communication.

· To keep clear records and plans of all contacts with clients, professionals, and meetings with external agencies. To participate in regular supervision and annual appraisal and help identify your own job-related development and training needs.

· To record, monitor and report on service user progress and outcomes.

· To attend staff meetings as and when required.

· To attend relevant training sessions and courses.

· To carry out other reasonable tasks as requested by the Senior Leadership Team.

Other Characteristics:

· Commitment to the values underpinning Hope:

o Person-centred:

§  focus our support on the needs of individuals.

o Empowerment:

§  enable service users, staff and volunteers to take responsibility with the ability to act upon their own initiative.

o Collaboration

§  work positively, effectively, and productively with others both internally and externally.

o Honesty

§  be truthful and transparent in all actions and interactions.

o Personal development

§  encourage the development of skills and knowledge in order to maximise the support of our staff, volunteers and service users.

o Non-judgmental

§  adopt a non-judgmental, non-biased attitude where everyone counts.