Community Coordinator Jobs
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
Salary: £45,864 per year
Hours: Full-Time, 37.5 hours per week
Contract Type: Permanent
Location: Hybrid; based at delivery sites across contracted London boroughs as required
Are you a results-driven leader dedicated to advancing community mental health and wellbeing across London?
We are seeking a Head of Community Services to lead and develop our non-clinical community programmes, ensuring effective operational, financial, and people management across our boroughs.
The ideal candidate will be a strategic, compassionate person with experience in community-focused service management, budget handling, and team leadership. You’ll have a strong ability to engage with diverse stakeholders, shape policy, and implement impactful changes. Your commitment to diversity, equality, and service user involvement will also be evident in all aspects of your work.
You will:
- Oversee and develop a range of community programmes, including Westminster Community Programmes, Community Befriending Service, In-reach Peer Support Service, Complex Emotional Needs Peer Support Service, Community Living Well Peer Support Service, Skills Development Service, Tooting Hub Service, Creative Arts (Portugal Prints), and the SMI Outreach Project, ensuring each service meets quality and compliance standards.
- Develop and maintain strong relationships with statutory and voluntary sector organisations, service users, and funders to foster collaboration and expand our reach.
- Stay up-to-date on policy changes and lead service innovation, aligning our offerings with NHS and organisational strategic goals.
- Take ownership of budget setting and financial oversight across programmes, ensuring cost-effectiveness, efficiency, and financial stability.
- Support and guide a dedicated team, including Community Befrienders, Peer Support Coordinators, and Senior Peer Support Workers, fostering a collaborative and inclusive culture.
Why join us?
If you’re looking to make a meaningful, lasting impact on mental health services across London, this is your opportunity. As Head of Community Services, you’ll be joining at an especially pivotal time, as we merge with Kensington & Chelsea Mind to form West Central London Mind. This new role offers the chance to help shape our enhanced vision to support community wellbeing across an expanded area, contributing to a sustainable and impactful future for mental health support in London.
We’re a leading community-based organization dedicated to providing outstanding mental health support and clinical interventions across London. Our experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. We combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. We partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. We focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.
Our benefits:
- Hybrid/flexible-working if role permits
- Generous annual leave plus bank holidays
- Wellness Action Plans
- Learning and Development opportunities
- Free eye test and possible contribution to glasses
- Ride to Work – Interest free loan over 12 months period.
- Birthday leave
- Employee Assistance Programme
- Interest free loan of £750
How to apply:
The deadline for this role is 12pm on Friday 13th December 2024.
Please note, we reserve the right to close the application window early and without notice should a suitable number of applications be received.
REF-218059
Job title: Waste and Recycling Visitor and Education Centre Coordinator
Salary: £26,865 to £29,927 per annum
Hours: Full Time – 37 hours per week
Location: Waste and Recycling Visitor Education Centre - Campground HWRC, Wrekenton, Gateshead, NE9
About us
Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. This programme will deliver Groundwork’s mission of supporting people to improve their prospects and reach their full potential. As an organisation, we are proud of the effective role that our Community Project Managers play in delivering significant social, environmental and health outcomes with communities across the region.
About the role
Working as a member of Groundwork’s Local Programmes Team the postholder will develop, deliver and sustain programmes of waste education activity and learning and with communities across South Tyne and Wear. The post will be based at the South Tyne and Wear Waste Management Partnership’s (STWWMP) Visitor and Education Centre at the Campground Waste Transfer Station. This facility is operated by SUEZ and is the regions first centre for dedicated waste education opportunities. This post will provide a valuable resource for Groundwork, the Waste Partnership and SUEZ to achieve their respective organisational objectives.
A bit about you
We are looking for enthusiastic and experienced staff member to develop and lead a programme of community waste education activity across the South Tyne and Wear Partnership area as part of the South Tyne and Wear Waste Management Partnership PFI.
You will have a proven track record of successful project development and delivery backed with appropriate qualifications. Excellent communication skills and an ability to build positive working relationships with a diverse range of partners are essential. Experience of waste and recycling initiatives and a passion for working in local communities, ideally in educational and awareness raising settings, are required.
Based in a purpose built facility you will work largely autonomously to engage and encourage school visits and community ownership. You will develop and deliver an exciting programme of waste education sessions suitable for a range of centre users. Working five days a week the post will require outreach work across the South Tyne and Wear area as well as regular evening and weekend work.
Closing date: Midnight on Tuesday 3rd December 2024
Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.
Interested?
If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.
Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults
This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Job title: Community Development Worker - IRIE Mind
Responsible to: Director of IRIE Mind and Clinical Operations Manager
Salary: Starting salary is £31,438.42 per year (Full-time equivalent) (SC6 - SP26),
which equates to £18,863.05 per year at 22.5 hours per week.
Hours: 22.5 hours per week
Contract type: Permanent
Location: The Hub, Homerton Row, Hackney, E9 6ED
{Please note that this role is only available to candidates of African/ African Caribbean Heritage under the Genuine Occupational Requirement under s9 Equalities Act 2010}
About Mind in the City, Hackney and Waltham Forest:
We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.
We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.
We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.
Our values are:
Connected: Creating a compassionate and supportive community.
Fair: We strive for equity- no-one's needs should go unmet.
Brave: We walk with people, offering help by doing what works - proven or new.
Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney and Waltham Forest.
We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.
We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
Those with lived experience of Mental Health are encouraged to apply.
DBS clearance at Enhanced with Barring is required for this role.
Purpose of the post:
We are looking for a Community Development Worker with experience supporting with people with their mental health, with significant experience in statutory and/or voluntary sector services, knowledge of the City of London, Hackney and Waltham Forest (or a specific local area or demographic), and strong interpersonal skills.
You will work closely with individuals from Black, African and Caribbean Communities, with serious mental illness (SMI) developing an understanding of complexity in order to provide the most appropriate support.
Working alongside the Director and Clinical Operations Manager you will, be responsible for linking in with Secondary Services in organising and delivering tasks which facilitate an informed and safer hospital discharge and smooth transition into the Community to avoid re-admission.
As a Community Development Worker, you will become a local expert, gathering and sharing information about local opportunities, activities, and support, bringing people together and supporting them to remain confident and independent in their everyday lives.
Main duties and responsibilities:
1. You will be responsible for linking with Groups and Services to understand the mental health needs across the Community.
2. To work closely with the Hospital Discharge Teams as part of the Discharge process
3. Collectively develop a robust Hospital Discharge plan that will help embed the Clients into the Community.
4. Explore with Secondary Services and other relevant agencies the current provision and identify the gaps and assist IRIE Mind and its partners to develop programmes to meet the identified need.
5. To raise awareness of the importance of talking about Mental health and seeking support early, especially in the Black, African and Caribbean Communities.
6. To provide information on where to go for additional support upon Discharge
7. Collaboratively develop material with colleagues to distribute to in patients and Clients, families and friends.
8. Regularly organise and support relevant Outreach events to bring people together/make connections.
9. To play a lead role in identifying and initiating Outreach to new client Groups (Young Black Men and Complex needs) and develop new projects.
10. Develop and establish local networks of support that will meet the religious, cultural, occupational, therapeutic and recreational needs of the Clients.
11. To identify partnership opportunities in working with local community colleges, employers, carers, care co-ordinators, and Clients.
12. Consult and liaise with the Mental Health Recovery Teams, Hospital staff, Psychiatric nurses, social workers and other providers in order to promote the service and consult regarding Client progress, achievements and concerns.
13. To encourage and develop active participation of Clients in the running of IRIE Mind, and in the planning and development of activities,
14. To develop effective liaison arrangements with statutory and voluntary agencies in the community to enable Clients make full use of community resources in the borough
15. To manage your own small caseload of complex clients within the Community and in rare cases, their homes.
16. Record all referrals, actions, progress and data via a CRM/Database.
17. Be responsible for maintaining a self-reflective practice and demonstrate self-awareness and effective self-management of stress
18. Assist with the management of Safeguarding Vulnerable Adults cases as they arise within the organisation and liaise with the Operation Services Manager and Director and other professional bodies as required by best practice and in law
19. To facilitate a warm and welcoming atmosphere that is recovery-oriented and supports clients to reach the highest level of independence possible.
20. Manage distressing and challenging situations in a sensitive and non-threatening way to reduce anxieties and promote effective resolutions.
21. To ensure that Health and Safety is maintained at the service and that adequate project risk assessments are carried out and reviewed when required.
22. To attend and participate in monthly meetings with the Psychological Therapies and Wellbeing Services team
23. To liaise with other Mind, in the City, Hackney and Waltham Forest projects and staff to facilitate and maintain effective links
24. To attend any other Mind in the City, Hackney and Waltham Forest meetings, as required, contributing to discussions and giving reports if required.
25. To attend supervision, appraisal meetings and appropriate internal and external training courses as approved by the Clinical Services Manager and the Clinical Director
26. To cover the work of colleagues during periods of planned and unplanned absences as appropriate
27. To undertake any other tasks and duties commensurate with the post as directed by the Director, or other senior position in Mind in the City, Hackney and Waltham Forest.
Personal specification
The remaining sections outlines what criteria will be used to appoint the suitable candidate.
Criteria marked (E) are essential and (D) are desirable.
Experience, Knowledge, Skills, Abilities - Values and Motivations:
Connected: Creating a compassionate and supportive community.
1. Qualified to NVQ Level 4 or above in Health or Social Care qualification or equivalent Professional mental health qualification, i.e. Occupational Therapist, Social Work, Support Worker, Nursing or Experience (E) (I)
2. Experience of working in a similar role (E) (I)
3. A minimum of five years working with vulnerable adults, two of which must be in a mental health setting with Black, African and Caribbean clients experiencing a range of disorders and complexity (E) (I)
4. Experience of working within a multidisciplinary team (E)
5. Experience of outreach work in the community (E)
6. A sound understanding of the mental health service structures and provisions (D)
Fair: We strive for equity - no-one's needs should go unmet.
1. A sound understanding of the main issues facing people with mental health difficulties and in particular people from Black, African and Caribbean Communities. (E) (I)
2. Excellent verbal communication skills and the ability to develop good working relationships with colleagues and Clients (E) (I)
3. Excellent written communication skills with the ability to write clear and concise reports (D)
4. Confidence with MS Office suite; CRM systems and technology such as MS Teams (D)
5. Good understanding of data protection, confidentiality, safeguarding and risk management and demonstrable examples of putting these into practice. (D)
6. Demonstrable experience of supporting the shaping and implementation of change and innovation in service delivery, as well as supporting project management to achieve better outcomes (E) (I)
7. To be able to challenge traditional methods of practice in a constructive manner (D)
Brave: We walk with people, offering help by doing what works - proven or new.
1. Good organisational skills with the ability to balance competing pressures and demands (E)
2. To be able to manage high volumes of work and draw on personal resilience in a demanding environment (E)
3. Recognising the need for action or change and taking the appropriate action without needing to be told. (E) (I)
4. Ability to interact calmly, patiently and empathically with clients who may be expressing distress, anger or other strong emotions. (E)
5. Good negotiation skills with the ability to work with Clients, colleagues and external stakeholders to achieve the aims of the service (E)(I)
6. A commitment to user involvement in all aspects of the management of the service (E)
7. A commitment to equal opportunities and promoting diversity (E)
8. A commitment to self-development and an openness to reflect on personal practice and performance (E)
9. A commitment to taking on new tasks willingly and with a “can do” attitude (E)
10. Ability to be work on own initiative. (E)
11. To be self-motivated and focused and to practice self-care (E) (I)
12. Demonstrate a positive attitude and approach to work (E)
13. Manage stress and setbacks appropriately (E)
Qualifications
1. Qualified to Level 4 or above in Health and Social Care or Community Development qualification or equivalent Professional mental health qualification, i.e. Occupational Therapist, Social Work, Nursing or Equivalent Experience (E) (I)
2. Evidence of Continued Professional Development.
3. Able to work at least 1 evening per week (Monday to Thursday) with time off in lieu (D)
The client requests no contact from agencies or media sales.
Purposeful Ventures are a not-for-profit working to support and strengthen organisations that deliver systemic impact, specifically within the social and educational sectors. They are currently looking to recruit a temporary HR & Team Coordinator on a full-time basis (37.5 hours per week), running for 3-months. The post will be looking to start as soon as possible and will be based 2 days on-site in West London.
Key responsibilities for this post will include:
- Being the first point of contact for internal and external enquiries, including managing email mailboxes and postal mail, managing queries as appropriate whilst providing a high level of customer service.
- Managing the onboarding of new starters including conducting pre-employment checks, issuing contracts, ensuring new starters have the correct equipment, system and accounts access.
- Coordinating offboarding processes for both employees and contractors.
- Providing administrative support to the Head of People, including preparing contract variation letters and maintaining HR resources.
- Assisting with the full recruitment process, including posting job adverts, coordinating all candidate communications, ensuring the appropriate materials are readily available and circulated to the relevant people.
- Managing the team calendar and coordinating gatherings such as meetings, activities and socials.
- Supporting the external IT support contractor to ensure smooth running of services and coordinating IT support for staff where required.
- Providing research and administrative support to the COO.
- Ensuring the timely and efficient management of the CRM information, team and project documents/templates, including management and coordination of SharePoint folders.
- Managing the day-to-day coordination of the office, including liaising with building representatives, organising stationery and supplies, and monitoring office IT equipment to make sure that items are working as expected.
- Supporting the COO, internal finance lead and external finance provider to ensure that necessary documents e.g. receipts and expenses are completed in a timely manner.
To be considered for this post, you will have:
- Experience within a HR setting.
- Strong organisational and communication skills; both written and verbal.
- Experience in office coordination with demonstratable skills in implementing and improving systems and processes.
- Excellent administration skills, the ability to multitask, work independently and work proactively.
- Experience and understanding of handling and managing confidential information and data.
The post is looking to start as soon as possible, so you will need to be available immediately or at short notice to be considered.
If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About BDCA: BDCA is a dynamic community-led charity that has been serving the residents of the London Borough of Newham since 1998. Our motto is, “working together to change lives and transform our community” and over the past two decades we renovated four previously dead, disused spaces into lively local hubs. From these venues, our diverse team of locally-based staff and volunteers deliver targeted activities for people of every generation from children and their parents, young people and elders too. We also run programmes providing accessible sports, healthy food, poverty support and volunteering. Across all these projects, our mission is to break down barriers, bring people together and build people up.
Job Aim:To work with the Youth Project Coordinator to provide a fun, engaging and exciting programme of activities for young people across the economically disadvantaged but beautifully diverse E6 area within the London Borough of Newham. You will assist in delivering against the partnerships successful EMPOWER youth services commissioning bid to Newham Council. The service provides 10 weekly universal activities across East Ham over 49 weeks of the year for young people aged 9-19 including:
- Three outdoor MUGA sports sessions per week.
- Three youth hub session per week which includes branched off projects such as Junior Gym, screen acting, Muay Thai, healthy cookery sessions, calming crafts and sports.
- EKO Pathways after school delivery sessions, helping to support children with social, emotional, behavioural and mental health needs.
- Outdoor parks MUGA session
- Year-round trips and residentials
- Youth Theatre
- Delivery of three-week summer holiday scheme which involves volunteering placement with accredited Sports Leadership Award for 30 participants and employment for additional young people. This includes Stepping Up life skills training and social action campaign planning workshops.
You will be part of a team of people who are passionate about BDCA’s values of: INCLUDING all local young people by welcoming them into safe spaces and positively engaging with those who often get left out. CELEBRATING their creativity and skills so they have confidence and support to thrive despite their challenges. EMPOWERING them to step up and speak out as local leaders who make positive change in our community and beyond.
Please apply by sending an up-to-date CV and covering letter (maximum 2 page). Ensure that your letter includes:
-demonstration of how your skills align with the Job Description
-how you are able to fulfil all the Person Specification criteria
-why you are interested in applying for the role.
Application deadline: There is no application deadline, we will be interviewing as and when suitable candidates apply
The client requests no contact from agencies or media sales.
Philanthropy Coordinator (Grants)
Manchester or Remote from the UK
Starting salary for this position is £34,572 per annum (plus contributory pension)
About MAG:
MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.
About the role:
This is a great opportunity for an experienced Trust/Grants fundraiser to step into a new role (with the opportunity to gain new skills beyond trust fundraising). The successful candidate will have line management responsibilities, join a dynamic organisation with an entrepreneurial culture, grow philanthropic income from major funders, and apply their ambition and tenacity to succeed.
The Philanthropy team at MAG aims to secure multi-year, multi-million philanthropic pledges from high-net-worth individuals, trusts and foundations, and corporates to ensure the sustainability of MAG’s work around the world.
As Philanthropy Coordinator (Grants) you will provide exceptional relationship management and support of our active grants and donors, identifying new opportunities and engaging with new funders. You will do this by composing timely and high-quality cases of support, written proposals and impact reports and ensuring stellar stewardship and relationship management to maximise opportunities, uplift gifts, and secure new income for MAG.
About you:
You will have a passion for Trust fundraising and bring a proactive approach to your work to support income generation. You will be flexible and agile in your working style and able to support all income streams and new lines of business. You will have experience working in a Trust Fundraising role and proven track record of raising/growing income at four and five level gifts. You will be ambitious and enthusiastic, with experience of prospect research techniques and managing a Trusts and Foundations pipeline. You will also be an excellent communicator, with experience writing engaging fundraising proposals and reports to Trusts and Foundations.
Benefits and further information:
MAG staff are rewarded with comprehensive benefits – you can read the candidate information sheet in the application pack for further details:
• Salary: £34,572 per annum and this increases with service.
• Leave: 25 days annual leave and this increases with service.
• Family benefits: enhanced family leave schemes.
• Flexible working: hybrid and flexible working arrangements.
•Other benefits including pension, cycle-to-work scheme,
Further information and how to apply:
For further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of Sunday 1st December 2024.
Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.
MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
We are happy to receive flexible working and job share requests in your application. If you are applying with an existing job share partner please see the candidate information sheet for further guidance.
The client requests no contact from agencies or media sales.
This is a Full-Time Contract from 10th March 2025 to 10th April 2026 to cover a staff member on Maternity Leave. The position is office based; however, we operate a hybrid working model and you will be expected to work 3 days a week in the office.
Position Summary/ Objective
To ensure the smooth functioning of the IFAW UK office, responsibilities include the delivery of core office services and facilities, processing mail and deliveries, providing HR and Finance support, welcoming visitors and other general office duties as reasonably assigned. The operations, administration, and office Coordinator works to ensure that IFAW meets fire, safety, and security obligations.
Role and Responsibilities
Office Facilities and Administrative Support:
- Ensure that the office is a professional, safe, and organised environment, maintaining office contracts and relationships with contractors.
- Liaise with building management on matters affecting the office facilities - service charges, utilities, building services – attending tenant meetings as required. Liaise with the Director of Finance and Operations UK on matters relating to the office lease arrangements.
- Oversee office security – ensure secure access to the office by staff, visitors, and contractors, issuing office fobs and managing their safe-keeping.
- Maintain office stationery and kitchen supplies. Ensure that all parts of the office are kept neat, tidy, and orderly and ensure confidential waste is removed appropriately.
- Induct new staff on the office protocols incorporating health and safety, fire, and security, to include visitors, temporary staff, and volunteers. Keep key policies and procedural documents up to-date and visible, and keep staff informed of provisions and changes.
- As Fire Warden, take lead responsibility to ensure that fire evacuation procedures are effective; maintain the Fire Logbook, fire equipment, fire alarm and fire doors. Conduct statutory checks on fire and electrical equipment. Ensure appropriate numbers of and training of Fire Marshals.
- Work with Director of Finance and Operations UK to evaluate appropriate office insurance to ensure adequate and appropriate cover.
- Undertake key projects to maintain the effective operation of the office and other duties as consistent with the post as requested.
Incoming and Outgoing Mail:
- Receive and process all incoming mail. Frank and dispatch all outgoing mail, ensuring it is sent in a cost-effective manner in accordance with procedures.
- Ensure that key staff members are kept fully trained on the franking machine and DHL/Courier services and that cover is put in place for days when the operations, administration, and office Coordinator is out of the office.
Miscellaneous:
- Work with the Director of Finance and Operations UK to maintain the UK HR records in accordance with legal requirements. Ensure all leave records are kept up to date and correct. Draft new staff contracts.
- Assist with UK recruitment ads and induct new staff members.
- Manage IFAW’s Travel Management Company and assist staff with booking travel and accommodation in accordance with the IFAW travel policy.
- Help with Board and Management visits and meetings in the UK.
- Manage the UK accounts invoicing inbox, processing office invoices and forwarding invoices to the correct departments.
- Process and deposit the weekly banking.
- Assist with other administrative or operational tasks as requested by the Director of Finance and Operations UK.
Qualifications and Education Requirements
- Proven organisational skills and ability to work in a collaborative and structured manner to get effective and efficient results.
- Excellent time management skills and prioritisation skills.
- Ability to act independently and to work effectively with staff at all levels across the organisation.
- Effectively able to multitask and deal with shifting responsibilities from across the organisation.
- Excellent attention to detail is essential.
- Strong team player with ability to use initiative and to take direction as required.
- Excellent communication skills, both written and verbal.
- Strong IT skills, including Word, Excel, PowerPoint, and Outlook.
UK Office Benefits
- 8% employer pension contribution
- 25 days’ holiday + public holidays + 5 discretionary days
- Cycle to work scheme
- Modern office
- Dog friendly office
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will change from time to time to meet the needs of the department and our company.
At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.
The client requests no contact from agencies or media sales.
Youth Mental Health Project Coordinator
Brighter Futures Together is looking for a dedicated and passionate Project Co-ordinator to lead our Bucks Young Mental Health Champions (YMHC) programme.
Position: Young Mental Health Champions Project Co-ordinator (internal title)
Salary: £14,996 per annum (£30,000 FTE)
Location: Marlow and surrounding areas
Hours: Part-Time, 20 hours per week
Closing Date: Sunday, 15 December 2024 (midnight)
Interview: Friday 20th December 2024 in Marlow
About the Role:
As Youth Mental Health Project Co-ordinator you will work within an innovative peer-education project that empowers 13–18-year-olds to tackle mental health challenges, improve wellbeing, and create change within their communities.
You’ll oversee the planning, delivery, and evaluation of the programme, supporting young people to gain accredited qualifications and develop vital skills. Your work will directly contribute to the programme’s growth and sustainability, ensuring its positive impact continues for years to come.
Key Responsibilities:
• Plan, coordinate, and deliver the YMHC programme, including facilitating training sessions and workshops.
• Recruit and support young people to become Youth Mental Health Champions.
• Collaborate with schools, colleges, and community organisations to establish YMHC teams.
• Evaluate programme impact, ensuring participation and quality targets are met.
• Support young people in completing accredited qualifications, such as the RSPH Level 2 and Youth Mental Health First Aid.
• Build and maintain relationships with stakeholders, including health, education, and mental health agencies.
• Help secure funding to ensure the programme's sustainability.
About You:
You’re will be an experienced youth practitioner with a proven track record in education facilitation, training, or workshop delivery. Organised, self-motivated, and thrive in fast-paced environments. Your skills in project coordination and stakeholder engagement will ensure the success of this programme.
Key skills and attributes include:
• Strong organisational and project management abilities
• Excellent communication and relationship-building skills
• Experience of designing and delivering training/group programmes for diverse groups of young people, including development of materials, including workshop/session plans, presentations, assessments and multimedia resources
• A commitment to safeguarding, inclusivity, and youth development
About the Organisation:
Brighter Futures Together is a not-for-profit organisation dedicated to boosting young people’s mental health and wellbeing. Based in Marlow, we deliver innovative projects and provide training and consultancy to the youth sector. Our work is driven by a commitment to creating brighter days for children and young people, filled with empathy, opportunity, and hope.
Other Roles You May Have Experience of Could Include: Youth Mental Health Worker, Youth Practitioner, Community Programmes Manager, Youth Engagement Officer, Project Manager – Youth Services, Outreach Worker, Youth Programme Coordinator, Mental Health Trainer, Youth Worker, Wellbeing Officer, or Peer Education Facilitator. #INDNFP
Summary
- Provide administrative and logistical support.
- Ensure that details are up-to-date in the ministry discernment portal, maintaining records and providing reports using the people-related data with attention to current GDPR and NCIs policies.
- Act as the first point of contact and responding to enquiries received via the shared inbox for the discernment process from stakeholders and colleagues.
- Handling requests from work colleagues and stakeholders to give one-to-one advice and to resolve problems.
- An instinctive team player, able to work collaboratively whilst being able to use your own initiative to work individually.
- A positive, proactive attitude to all tasks approached.
- Highly professional approach grounded in graciousness, care and sensitivity to ensure consistency of tone in our engagement with internal and external stakeholders.
- Supportive of the work and Christian ethos of the Church of England.
- Very good IT skills with experience of working with web-based applications such as portals, SQL databases and virtual learning environments, as well as using MS Office and effective use of Teams and Zoom.
- A salary of £19,459 per annum (FTE £38,918) plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1 day per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for a kind, compassionate and resilient person to help and support our clients in their healthcare needs as they rebuild their lives after substance misuse.
You will be responsible for coordinating healthcare services for our male residents undergoing drug and alcohol treatment, including medication management, accessing GP and specialist services, and promoting overall wellbeing. The role involves both administrative and practical tasks, as well as direct involvement in helping residents manage their own healthcare needs alongside supporting their wider recovery and spiritual growth.
Whilst this is not a hands-on nursing role, a background in healthcare would be ideal, along with strong organisational and IT skills, and the ability to work collaboratively with medical professionals, with a commitment to providing high-quality and compassionate care and support.
A committed Christian faith is required to uphold the ethos and values of Yeldall Manor, and to support residents in their spiritual journey. Yeldall Manor is committed to safeguarding and promoting the welfare of its residents, and the successful candidate will be subject to a satisfactory enhanced DBS check. If you are in recovery, you must have a minimum of two years’ clean time.
This is a part-time, permanent position, ideally five mornings a week (8am – 11am and one full day). For the right candidate, we can be flexible and will consider full-time hours.
If you're excited about this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a covering letter explaining your suitability for the role as outlined in the job description.We would like to fill this role as soon as possible so would welcome invitations to apply by Friday 29 November, 2024.
We look forward to hearing from you!
Please use your covering letter to demonstrate how you suit the role as outlined in the attached job description
Yeldall wants all those affected by addiction to heal, transform and thrive.
EXCITING BRAND NEW ROLE!
We are seeking a confident individual, ideally with lived experience of the Armed Forces life to manage all elements of volunteering for our Armed Forces Community project in the Northwest of England, as part of the "Thrive Together" Veterans' Places, Pathways & People Programme (VPPP) in the same region.
This is a part time home-based role with extensive travel, where required, across Merseyside, Greater Manchester, Lancashire and Cumbria. Hours are flexible to suit, but will be between Monday to Friday.
A mobile phone, laptop and training is provided. You will need to be a car driver and have access to a car which is essential (business mileage is paid).
Please see attached the full job description and person specification.
The deadline for applications is 5pm Friday 29 November 2024 and interviews will be held virtually on Teams week commencing 9 December 2024.
Please note that you must be a permanent UK resident and already living in the UK, specifically within the Northwest of England. We will not be responding to anyone that does not meet this criteria. Thank you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting two Mentoring Project Officers to support the Project Manager in delivering our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience.
We are looking for an individual who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring nor working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a desire to make a real difference in their lives.
You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the other Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.
We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.
The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.
Main duties and responsibilities
Partnerships and Referrals
-
To work with schools, local carer services and community organisations to create and develop referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.
-
To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis
-
Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.
-
To set up and deliver regular school outreach sessions to generate referrals
-
To represent YCDT an any relevant external networking meetings
Young Carer Assessments and Support
-
To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.
-
To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.
-
To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.
-
To provide between 4-6 one-to-one mentoring sessions for each mentee.
-
To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 16 cohorts per annum.
-
At the end of each group work cohort to jointly deliver a celebration activity.
-
To transport young carers to and from each group work session and celebration event.
-
To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.
-
With each mentee, to write a support plan upon completing the programme to identify continued community support.
Monitoring and Evaluation
-
To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.
-
To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.
-
To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.
-
To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.
Other Duties
-
In conjunction with the Service Manager, support the delivery of an annual Young Adult Carer Aspirations Conference.
-
To jointly design and develop the group work sessions and adapt to feedback as needed.
-
To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements.
-
To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.
-
To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.
-
To undertake any other appropriate duties relevant to the post.
Further Information
-
You must have the right to work in the UK to apply for this job
-
You will need to hold a full, clean driving licence and have use of a car
-
You must adhere to YCDT’s Equal Opportunities at all times
-
Your employment at YCDT is subject to two satisfactory references and an enhanced DBS check
-
There is a 3-month probation period for this role
-
In your supporting statement, please demonstrate how you meet the person specification of this post and explain why you would like to work for YCDT
Person Specification
Skills and Experience - Essential / Desirable (E or D)
Working with young people
Experience of supporting young people’s education and personal development (E)
Experience of mentoring and/or working in the education system (D)
Communication skills, training and outreach
Strong communication skills including listening skills and empathy (E)
Excellent IT skills, the ability to use spreadsheets, databases and emails effectively (E)
Full driving licence and own transport and willing to travel across the region (E)
Confident speaking to professionals and ability to promote service (E)
Experience delivering group work sessions (D)
Programme Management
Excellent programme management, planning and coordination experience (D)
Experience of monitoring and evaluating programmes effectively (D)
Highly competent in prioritising workloads, with strong organisational skills (E)
Knowledge
Good knowledge of the education system and accessing educational opportunities (D)
Knowledge and understanding of the issues faced by young carers (D)
Knowledge of support organisations and potential referral partners (D)
Good knowledge of safeguarding practices (E)
Personal attributes
Ability to work within a team as well as independently (E)
Committed to YCDT’s mission, vision and values (E)
Sound judgement, able to overcome challenges in a calm and professional manner (E)
Highly motivated with energy and determination to achieve great results (E)
Trustworthy, non-judgmental, caring, proactive, self-motivated and hardworking (E)
Please send your CV with supporting statement addressing the person specification together with the completed additional information section (copy and paste to bottom of CV)
Inspiring and empowering Young Carers to fulfil their potential
The client requests no contact from agencies or media sales.
Based in the St Helena Government UK Office, London
Self Employed - 1 year with the possibility of a 1-year extension -available January 2025
Enjoying unique lifestyle opportunities, St Helena Island is a self-governing overseas territory of the United Kingdom. Although better placed to develop economically and socially as a result of opening our international airport in 2017, we are not at the stage of self-sufficiency and therefore remain dependent on UK government aid.
St Helena is in receipt of financial aid which supports a significant amount of the operational costs of running key public services. In addition, St Helena also receives donor funding for key sectors such as infrastructure development and conservation from donors including HMG, the EU and the UN. Reliance on a small number of donors puts finding continued investment and support into the Island at risk. With uncertainty around future sources and the loss of EU funding it is important to develop alternative sources of income; this includes the continued support to the UK-St Helena Heritage Trust, a UK charity, and to fundraise for heritage projects on St Helena. Your role will be vital in exploring new funding opportunities, including through the UK-St Helena Heritage Trust, to broaden the number of donors.
You will identify and secure additional sources of funding for St Helena, preparing key documentation and ensuring donor-specific monitoring arrangements are in place. Setting up and managing systems to gather intelligence on funding opportunities from new and existing funding streams, you must track, assimilate and disseminate this intelligence.
Experienced in a similar role and educated to degree level or equivalent, you will have already secured external funding for an organisation. Your background is in Public Sector or Non-Governmental organisations, and you understand the requirements of the Charities Commission. Politically astute, you have worked in culturally diverse organisations and in the development sector at national or international level. You have experience of the international institutional funding landscape and country-level funding and understand the needs of major funding bodies, multilateral development agencies, philanthropic funding sources etc.
The fee based on a self-employed basis will be £20k based on 6 days per month.
How to Apply:
An application form is available at https://sthelenapublicservicejobs.sh/ where further information can also be found, or you may contact Kedell Worboys.
Applications must be sent and received by 26 November 2024. Interviews will take place on either 9 or 10 December 2024.
To be considered for this role, you must complete our application form. Failure to do so will mean that your application will not be considered. Please do not submit your CV.
The Public Service positively accepts applications from all members of the community regardless of race, gender, disability, age, sexual orientation, religion or belief, and will consider all applications on the basis of merit, in accordance with the person specification.
Are you looking for a dynamic and rewarding role working in an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
We are looking for a Service Administrator
Salary: £21,000 - £24,000 per annum
Work Location: Based at one of the Advance Women’s Centres (West, North or East London)
Working Hours: 35 hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.
The role:
In your role as the Service Administrator, you will be working with a team of Community Keyworkers, who cover a range of designated North, East and West London boroughs. The Minerva service provides holistic one to one community support and advocacy services to women who are being supervised by the National Probation Service (NPS) and your role will be to ensure the smooth running of this essential service.
What you will bring:
The successful candidate will be a skilled administrator, who can work efficiently to tight deadlines and under pressure. They will have strong interpersonal communication skills, working with a team geographically spread across London and handling referrals from external stakeholders, allocating them accordingly.
In short, you will have:
- Experience of office management, co-ordination, and administrative skills
- A relevant qualification or comprehensive working knowledge of Microsoft Office, Outlook, Excel, and Access
- Knowledge of issues facing women offenders and those at risk of offending, both in and out of the Criminal Justice System.
- Experience of maintaining case management systems, data systems and producing regular monitoring reports
- Experience of multi-tasking and prioritising, remaining calm under pressure or in stressful environments
What we offer:
- 30 days holiday plus public holidays pro rata, and a day off for International Women’s Day
- Pension scheme
- Access to our Employee Assistance Programme
- Staff away days
In addition to the great benefits listed above, you will have the opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career
Please note that any offer of employment will be made subject to references, confirmation of the right to work in the UK and satisfactory enhanced DBS check.
The client requests no contact from agencies or media sales.