Communications Lead Jobs in Manchester

ReachOut is a national youth development charity and a strategic partner for schools. Through collective mentoring and engaging activities, we build socio-emotional skills that transform outcomes for young people constrained by circumstance.

The Curriculum, Quality and Training Manager is responsible for designing engaging & inspiring session resources, recruiting & training the adults that enable our young people to develop and managing a programme of robust and ongoing quality assurance. This will include line managing our Volunteer Officers, working closely with the Programmes and Impact Manager to make evidence informed decisions and collaborating across the organisation to meet our strategic aims.

2025 is an exciting time to join ReachOut as we launch our new organisational strategy. You’ll be joining a friendly and supportive team, helping us make a real difference to the lives and futures of young people across London and Manchester.

About The Role

We have a brilliant new opportunity for an experienced finance expert to join our Finance and Assurance team as our new Head of Transformation. Reporting to our Associate Director of Finance, you will be leading finance transformation and process improvement activities across the finance directorate. You’ll play a key role in driving forward continuous improvement and delivering those key improvements to maximize the benefit of our Finance team.

We have recently implemented a new finance system, Unit4 ERPx. This role will require you to lead and manage the post implementation phase of processes and ongoing transformation activity. Additionally, you will drive best practice financial management and process efficiency and consistency, ensuring that the Society maintains an effective financial control environment.

Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a great indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.

This is a homeworking role, but you may be required to travel to attend meetings, events and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices (London or Birmingham) if/when required.

About you

• Experience of managing successful projects and working with operational teams.
• Experience of systems implementation and post implementation embedding new processes and transitioning through change to steady state.
• Hold relevant financial accounting professional qualification; ACA, ACCA, CIPFA, ACMA (or equivalent) with post qualification experience operating at a senior level.
• Experience driving continuous improvement of financial process and promoting a culture to support this in a large organisation
• Experience leading teams in operating effective financial control environments, adopting a mindset of continuous improvement to strengthen controls and operational effectiveness.
• Experience of Unit4 ERPx or other ERP Finance Systems – particularly post implementation.

Person Specification

• Verbal and written communication skills to liaise with a diverse range of stakeholders.
• IT skills and extensive experience/knowledge on using Microsoft packages.
• Be confident in communicating, influencing, negotiating and managing internal and external stakeholders.
• Work collaboratively and be able to prioritise your workload effectively.
• Excellent organisational skills and great attention to detail.
• Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.

About Alzheimer's Society

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins.  We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

We're looking for a Community Fundraising Manager - it's a great opportunity to develop a plan and deliver a diverse portfolio of fundraising activities to engage people with our work and contribute to our income.

You will manage a team to help develop innovative fundraising products, grow our supporter base and provide exceptional supporter stewardship.

Income generation  

• Responsible for supporting the development of a 3-year community fundraising income strategy to grow income from a modest base of £125k per year to circa £275k per year.
• Implement the operational plan for community fundraising income. 
• Plan, develop and deliver new community fundraising products, campaigns and events that will resonate with stakeholders including members, donors and volunteers to fundraise. 
• Work collaboratively with Comms, Marketing & Digital teams to develop and drive forward promotion of community fundraising to reach existing and new audiences, including developing content for social channels, e-comms, webpages and fundraising packs.
• Establish a network of community fundraisers, building relationships with community fundraising ‘champions’, and providing excellent supporter care and timely communication. 
• Evaluate community fundraising projects regularly and make changes when necessary. 

Leadership, management and collaboration 

• Lead the community fundraising programme in line with Marine Conservation Society values and organisational culture.
• Contribute to fundraising cross-team planning and strategy development. 
• Line management of 2 part-time Community Fundraising support roles with responsibility for operational delivery of their fundraising plans and performance management including, 1-2-1 meetings, appraisals, day-day performance management against KPI’s, motivation and objective setting. 
• Build collaborative relationships with peers across the charity. 

Governance & reporting 

• Manage the overall budget for community fundraising, including monitoring of income and expenditure against budget. 
• Setting, measuring, and reporting against agreed KPIs  
• Ensure the Community Fundraising team are accurately recording the receipt of donations and gifts received from supporters. 
• Ensure accurate financial and CRM supporter records are maintained and accessible. 
• Ensure all relationships comply with relevant charity law, GDPR requirements and the charity’s Ethical Fundraising Policy.
• Work with our Data Manager, Head of Marketing, and the Fundraising team to ensure the CRM database holds key, relevant profile information on supporters.
• Attend department and organisational meetings reporting on team related matters as required and cascading organisational priorities as appropriate.

Knowledge and experience (what you’ll know)

Essential

• A track record in community fundraising or similar, with the ability to demonstrate success in meeting financial targets and income growth. 
• Can demonstrate your experience of supporting the development of 3-5 year strategic plans 
• Experience of developing and leading on annual operating plans in line with strategic goals.  
• Can show your line management experience, including knowledge of successfully developing and motivating a team. 
• Can successfully set and manage multi-year budgets. 
• Good knowledge of and experience of working with CRM databases including the collection and storage of data in line with GDPR. 
• Sound knowledge of current fundraising trends and knowledge of fundraising policies, procedures and legalities. 

Desirable

• Experience of establishing and growing new community fundraising products. 
• Project management experience, able to plan and deliver within set timescales.

Skills & abilities (how you’ll do it)

Essential

• Able to take responsibility for delivering against objectives and monitor and evaluate operational and financial plans. 
• Excellent interpersonal skills including relationship building, influencing and negotiating with a wide diverse audience  
• Able to work as a leader and motivate others.
• Excellent written and verbal communication skills, including attention to detail.  
• Strong planning skills and the ability to manage a varied and busy workload while meeting tight deadlines. 
• Self-motivated and able to demonstrate creativity, initiative and work proactively 
• Ability and confidence to represent the organisation with potential and existing donors. 

Desirable

• Strong IT skills, including MS 365 tools (Teams, SharePoint, One Drive etc.) Word, PowerPoint, Excel etc.  

Personal Qualities (what you’ll bring)

A personal style in line with our values and our commitment to equity, diversity and inclusion: 

We are brave                                        We have integrity  

We are a community                          We are credible  

We are positive                                     We are solutions focused  

•  An innovative and creative thinker who is quick to generate solutions and ideas.  
• Comfortable with change, with a flexible and adaptable approach to work, with good prioritization skills. 
• Approaches problems with a creative and enabling mindset to seek solutions. 
• Responds positively to challenges – managing your personal responses when things get busy
• Comfortable and capable when working independently and on own initiative.  
• Motivated and focused in both the home working and busier working environments.  
• A good team player who builds open and supportive relationships. 
• A positive, optimistic, and ambitious vision for the future of Community Fundraising. 
• Collaborative and team-oriented approach, with the ability to work effectively with colleagues across different functions and levels.  
• Proactive and results-driven mindset, with a focus on achieving measurable outcomes. 

Assistant Head of Operations

We are seeking an Assistant Head of Operations to play a key role in delivering impactful mental health services and driving operational excellence.

Position: Assistant Head of Operations
Salary: £38,000 - £40,000 FTE (£30,400 - £32,000 pro rata)
Location: Rochdale, with some flexibility for hybrid working
Hours: 28 hours per week (4 days), with flexibility for meetings and service requirements
Closing Date: 7th February 2025
Interviews: 14th February 2025

About the Role

As the Assistant Head of Operations, you’ll support the Head of Operations in managing and developing mental health services across the organisation. You will provide leadership to service managers, ensuring operational efficiency, effective service delivery, and alignment with the organisation’s values and goals.

Key responsibilities include:

• Line managing service managers to ensure high-quality service delivery and operational efficiency.
• Collaborating on strategic planning and aligning operations with organisational goals.
• Supporting the development and retention of staff through training and professional development opportunities.
• Building and maintaining relationships with key stakeholders, including funders, commissioners, and community partners.
• Assisting with risk management, safeguarding, and compliance with GDPR and other legal standards.
• Representing the organisation externally to promote services and partnerships.
• Identifying and contributing to new funding opportunities and service improvements.

This is a unique opportunity to influence service delivery and operational strategy in a growing and dynamic mental health charity.

About You

To succeed in this role, you’ll be a proactive and experienced leader with a strong commitment to improving mental health services.

Essential skills and experience include:

• A Level 5 qualification or equivalent in a relevant field.
• Proven experience managing teams and delivering service outcomes in a mental health or charity sector.
• Strong organisational, communication, and problem-solving skills.
• Experience in safeguarding and promoting equality, diversity, and inclusion.
• A valid UK driving licence and access to a vehicle for work purposes.

About the Organisation

You will be working for an independent, local mental health charity who have been providing services to those within the Borough of Rochdale for 35 years! They are committed to promoting recovery and well-being, empowering individuals to lead meaningful lives, through a range of services and group sessions. Dedicated to empowering individuals with mental health needs to lead fulfilling lives. Their services prioritise lived experience, collaboration, and community integration, promoting hope and resilience at every level. As part of the team, you’ll contribute to an organisation committed to openness, responsiveness, and unstoppable support for those in need.

Other roles you may have experience of could include: Operations Manager, Mental Health Services Manager, Programme Manager, Service Delivery Lead, or Charity Development Manager. #INDNFP

Ready to make a difference? Apply today and contribute to transforming lives in your community. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for someone with excellent leadership and interpersonal skills to grow the delivery of our programmes across Manchester.

The King’s Trust is committed to building a workforce that is as diverse as the young people that represent modern-day Britain, and we are ultimately here to support. As part of our Equality, Diversity and Inclusion strategy we are wanting to build a management and leadership team that has greater representation of the diverse communities across England and particularly welcome candidates with lived experiences from Black, Asian and ethnic minority backgrounds.

You will be integral to the England leadership team and have responsibility for a team of managers and youth development leads working across the Manchester area supporting young people through our direct delivery to young people and with specialist delivery partners. Your work will ensure our footprint mirrors the communities in which we work and the young people we support.

This role is perfect for you if you have a strong track record in operational management (ideally 5 years plus) together with the experience of leading a large staff team with knowledge of foundational employability and enterprise and if you are seeking a role where you can shape, influence, and implement, ensuring excellent standards of delivery. Regular attendance at our King’s Trust centre in Manchester will be required.

We are looking for a passionate and driven colleague, who is able to work collaboratively across the Trust and champion the work of the Manchester team both internally and externally.

Remote in the UK with travel to London once a month (at own cost)

Who we are

Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.

Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky news, The Times, the Guardian, New York Times and many more.

Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.

We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected and are no longer exploited for human consumption.

About the role

An experienced advocate with a sound understanding of the UK political system and legislative process, the Policy and Advocacy Specialist will be responsible for leading on Animal Equality’s life-saving legal advocacy campaigns on behalf of farmed animals.

Working as part of a highly effective team, within a fast-paced environment, the Policy and Advocacy Specialist will develop and implement advocacy strategies that influence public policy with a goal to advance Animal Equality UK’s mission: to end the exploitation of farmed animals.

An excellent communicator, with an ability to convey complex information in a digestible way, the Policy and Advocacy Specialist will be a professional with a proven track record of policy programme delivery. The role involves engaging with policymakers, building relationships with coalition partners, overseeing public affairs initiatives, and influencing Government policy to create meaningful changes for farmed animals.

General responsibilities:

• Contribute to the organisation’s policy programmes: Garner reliable intel, conduct in-depth research, and carry out robust data analysis to inform Animal Equality UK’s ongoing policy and advocacy efforts for animals. Develop authentic, ambitious, and inspiring short-term and long-term policy goals that have the greatest impact for farmed animals. Maintain and develop the organisation’s policy statements, as required.
• Shaping policy initiatives: Influence decision-makers across the devolved governments. Identify ways to shape the debate, engage thoroughly in the legislative process to affect how farmed animal issues are framed, and maximise opportunities for targeted animal advocacy campaigns.
• Conduct stakeholder mapping: Identify and ensure regular engagement with key political figures and influencers, including ministers, politicians, civil servants, advisory bodies, officials, regulators, and local authorities. Propose ways to engage Parliamentarians and identify those with the potential to become champions for our cause.
• Influence decision-makers: Foster and maintain relationships with individuals critical to achieving successful outcomes for animals. Build on established relationships with individuals and bodies in a position to create lasting change for animals and convince influential political decision-makers to prioritise farmed animals in their funding and policy agendas.
• Produce compelling briefings: Develop high-quality, evidence-based responses to new policy developments, animal agriculture industry reports, Government consultations, and more. Craft politically persuasive briefings, including formal policy submissions, briefings, blogs, and press statements. Lead on the dissemination of relevant information to key political stakeholders.
• Work closely with campaigning colleagues: Work with colleagues in the Communications, Marketing, and Campaigns Departments to support the effective execution of public awareness campaigns that raise Animal Equality UK’s public profile and inform members of the public about the plight of farmed animals. Keep abreast of relevant political developments and maintain Animal Equality’s strong external policy presence through coordinated, proactive, and reactive lobbying and campaigning efforts.
• Grow strategically aligned partnerships: Liaise with and, where appropriate, convene fellow experts and advocacy organisations to gather intelligence, share best practice, and canvas opinion to inform policy positions. Support Animal Equality’s engagement in coalitions.
• Support in the organisation of events: Assist in the organisation of key events to inform and influence policymakers. Represent Animal Equality, where appropriate, at policy and networking events.
• Monitor outcomes: Measure, track, and critically evaluate policy developments, ensuring internal alignment on key issues and opportunities associated with our current campaigns. Manage against a set budget and agreed deadlines, reporting on the performance and progress against set deliverables. Share learnings with colleagues and fellow advocates.
• Support with other ad hoc duties, as requested by your line-manager.

Individual attributes required:

• Excellent interpersonal skills.
• Strong written communication skills.
• Agile.
• A natural problem-solver.
• Data-driven, with strong analytical and research skills.
• Highly organised and comfortable multi-tasking.

Position requirements:

• Minimum of three years of related experience in policy development, advocacy, public affairs, or a related role, preferably within a non-profit organisation.
• Excellent written and oral communication skills, with the ability to engage and influence stakeholders at all levels.
• Proficiency in Microsoft Office, Google Docs and in the use of databases and spreadsheets. Experience of using Salesforce is a plus.
• Ability to maintain confidentiality.
• Adherence to a vegan diet.
• Thorough knowledge of farmed animal issues.
• Plays an active role in supporting Animal Equality’s fundraising and philanthropic efforts.
• Commitment to the objectives of the organisation.
• Professional manner.

Salary and benefits

Salary band £32,500-£35,000, depending on experience. This is a remote working opportunity (UK-based candidates only); colleagues are expected to attend mandatory monthly meet-ups in central London.

• Holiday entitlement equal to 33 days per year (including standard public holidays).
• Personalised Employee Assistance Program (EAP): an Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The program offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
• Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
• Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
• Yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
• A free vegan lunch every month at the Animal Equality monthly meetups.

For more information and to apply, please visit our careers page.

Closing date: 5.00pm GMT on Monday 3rd February 2025.

The interview process will comprise a multiple-stage interview and Skills Test, which will take place throughout February.

Location: Remote (with occasional travel for events/meetings)
Salary: £40-£45k pro rata
Hours: 28
Job Type: Part time
Contract Type: Permanent

Role Purpose:

This role oversees a team of community support workers and volunteers, ensuring smooth day-to-day operations. As part of a small, dynamic team, the Service Delivery Manager will contribute to fundraising, communications, and event management, while supporting the Director of Operations, Engagement, and Services in executing strategic priorities.

Key Responsibilities:

Operational Management

- Oversee the daily operations of community support services, ensuring the effective delivery of support to individuals affected by MCAS.
- Lead and manage a large team of volunteers, working with the HR team to coordinate recruitment, onboarding, and ongoing training to maintain high service standards.
- Support core functions including fundraising, communications and events, to ensure operational efficiency and delivery of integrated campaigns.
- Monitor and evaluate service delivery, ensuring that objectives and key performance indicators (KPIs) are met and that the charity complies with relevant regulations and best practices.
- Assist in the development and implementation of operational policies, procedures, and systems to streamline processes and enhance service quality.

Team Leadership & Volunteer Management

- Provide day-to-day support and supervision to community support team, offering guidance, performance management, and development opportunities.
- Act as the primary team manager for volunteers, ensuring they receive support to feel valued, supported, and engaged in their roles.
- Organise regular volunteer meetings and training sessions to ensure alignment with our client's mission and objectives.
- Support volunteer retention and recognition efforts.

Fundraising, Communications & Events

- Work closely with the Director of Operations to support fundraising initiatives, including donor engagement, event planning, and community outreach activities.
- Contribute to the development and delivery of communications campaigns, ensuring consistent messaging across all channels.
- Assist in the planning and execution of events, including community support activities, fundraising events, and awareness-raising initiatives.

Collaboration and Stakeholder Management

- Develop and maintain relationships with key stakeholders, including service users, volunteers, healthcare professionals, and partners.
- Collaborate with the wider team to identify opportunities for service improvement and growth.
- Represent our client at external meetings, events, and networking opportunities to raise awareness of the charity and its work.

Person Specification:

Essential:

- Proven experience in operations management, preferably within a charity or community services setting.
- Experience managing and supporting volunteers and/or staff.
- Strong leadership and people management skills, with the ability to motivate and engage a team.
- Excellent organisational skills with the ability to multitask and manage competing priorities in a fast-paced environment.
- Strong communication skills, both written and verbal, with experience in stakeholder management.
- A collaborative and flexible approach, with a willingness to support multiple functions such as fundraising, comms, and events.
- Proficiency in using Microsoft Office, project management tools, and CRM systems.
- Commitment to the mission and values of our client.

Desirable:

- Experience in fundraising, communications, and/or event management.
- Knowledge or lived experience of Mast Cell Activation Syndrome or experience working within the healthcare or chronic illness sectors.

Benefits:

- Flexible working hours and remote working options.
- Professional development opportunities.
- Being part of a passionate and supportive team dedicated to making a difference in the lives of those affected by MCAS.
- 8% pension contribution
- Christmas closure
- 25 days annual leave plus bank holidays (pro rata)

Bringing the Mast Cell Activation Syndrome community together

Our client is a small UK rare disease charity. Our client established at the end of 2015 to respond to Mast Cell Activation Syndrome (MCAS). MCAS is a crippling, unpredictable and frightening condition affecting the immune system. Sufferers from MCAS have “wrongly programmed” immune systems that react to a wide range of triggers including food, drink, stress, temperature and many others. The effects range from unpleasant allergic reactions, through to an overall debilitation resulting in people being unable to leave their houses. It was first recognised internationally in 1990, with a set of diagnostic criteria agreed in 2011, but is little known or understood in the UK, where incidence seems to be increasing. Here patients can wait 3-5 years for a diagnosis, often receive very little knowledge or help from within the medical establishment and can find themselves in a frightening limbo.

Their mission is to provide support for MCAS patients & their families; to bring the MCAS community together and create a cohesive voice; to lobby for awareness, universally available diagnosis and the best possible care for MCAS patients; and to inspire increased research into mast cell activation and related conditions, to improve understanding and treatment.

REF-218976

The Talent Set is delighted to be partnering Pets as Therapy (PAT) to recruit a Head of Fundraising, who will play a pivotal role in delivering the new fundraising strategy and increasing income to £1.7 million.

PAT is a UK-wide charity that inspires and enables volunteers to share the joy of their pets. Every day over 4,000 people in hospitals, care homes or schools get to meet a PAT Dog or Cat. That brief visit brings the comfort and joy that only a pet can give.  Over the past few years, income has increased from circa £600k to circa £1.5 million. They are now looking to diversify their income portfolio, reaching new audiences and ensuring long term, sustainable income.

This new role of Head of Fundraising, reporting to the CEO, will lead PAT’s fundraising and marketing work. Alongside implementing the fundraising strategy for PAT, you will personally lead the individual giving program. The post holder will also be a member of the PAT SMT (Senior Management Team).

Key Responsibilities:

• Grow income through implementing the new fundraising strategy
• Diversify income streams to give sustainable growth
• Build the capability and capacity of the fundraising team, currently 3 direct reports
• Develop a program of individual giving
• Increase the profile and awareness of PAT

Key experience:

• Managing small, high performing teams
• Expertise of developing an individual giving program
• Developing and implementing campaigns, appeals and events
• Relevant experience of supporter journeys and data capture in CRM, ideally Salesforce
• Budget setting and budget management
• Excellent written and verbal communication skills
• Good understanding of GDPR, fundraising regulations and best practice
• Strong commitment to equality of opportunity

Closing date: Tuesday 28th January

First stage interviews will be held virtually w/c 3rd February, with final in person interviews taking place in London on 12th February.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

" Package Description:

• To work within the guiding principles of the Mental Capacity Act (2005) and seek student consent and to ensure that people are responded to in a manner that promotes their best interests. 
• To communicate in a manner which promotes partnership working by respecting a person’s need for information, level of understanding, background, and preferred communication style
• To develop and review in house protocols and training in relation to managing the needs of young people who can require additional support to manage their behaviour. This will include joint responsibility with the Principal PBS Practitioner in relation to supporting the delivery of the PROACT SCIP-r model. 
• To design, implement, evaluate, and adapt individual recording systems according to the needs of an individual young person.
• To contribute to the admissions process by collecting information about applicants who may require additional support to manage their behaviours, collating information about the intensity, frequency and duration of known behaviours and how these may impact on their learning opportunities. To analyse this information in relation to the suitability of the college to meet the young person’s support needs. To provide clear and detailed written reports based on these findings.
• To write individual behaviour plans using the results of assessments and update this periodically as new information becomes known. To write initial plans to support the transition of new students to the college setting. 
• To keep up to date with national best practice about provisions for people with learning disabilities, neurodiversity, restrictive practices, and challenging behaviour. To use this information as evidence to guide local service developments. 
• To provide line management, supervision, and appraisal to other members of the team 
• To manage referral criteria and pathway for PBS support team
• To manage caseload and waitlist in a manner that ensures efficient and effective use of resources. 

• Extensive experience in delivering positive behaviour support in an education or social care setting, evidence of specialised training and ongoing CPD in this area.
• Ability to work effectively at a local and strategic level
• Validated effective leadership record which demonstrates impact
• Drive toward outstanding health and well-being shared pathways and improved quality of life
• Creative, enabling individuals to be engaged and motivated to develop their skills
• Track record of young people making outstanding progress
• Personable and able to coach and develop staff confidence
• Drive to help someone reach their potential

• Annual Leave 27 days holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

"

The Ripple Pond supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans.

We value your individuality, skills, professionalism, and passion for making a difference in this role.

We don’t measure candidates by age, gender, background, accent, community, sexual orientation, or heritage.

We understand that few people will arrive fully equipped to meet every requirement of this role on day one.

What matters is that you are an excellent communicator- someone who listens well, manages time effectively, and demonstrates resilience.

You must be comfortable discussing challenging topics, this includes facilitating conversations around issues like addiction, mental health, suicide, menopause, domestic abuse and the complexities of family life.

Please note: The Ripple Pond is more than a charity - it’s a dynamic, supportive community that transforms lives. We thrive on care and exceptional communication, and we need someone who shares these values.

Key Responsibilities:

• Onboarding new Members (service users), understanding their needs, and providing tailored support.
• Delivering services primarily online/remotely, with occasional travel for networking, building partnerships, and attending events or meetings.

What We Offer:

As an organisation committed to accessibility, inclusion, and social mobility, we’ll support your well-being and professional development throughout your employment.

However, this role is intensive. Success requires inner strength, adaptability, and mental resilience.

Encouragement to Apply:

We view applicants as well-rounded individuals. If this role resonates with you but you’re concerned about gaps in your CV, qualifications, or experience, we encourage you to apply. We care about your potential as much as your background.

NOTE: Please ensure your covering letter explains how you meet the roles requirements as outlined in the Job Description and Person Specification Document (Attached)

Usher Kids UK is looking for a compassionate and enthusiastic Family Liaison Officer to provide emotional wellbeing support, guidance and information to our wonderful community of children, young people and their families living with Usher syndrome.

Job Title: Family Liaison Officer

Responsible to: CEO

Location: Remote, with requirement for in-person attendance at some meetings and events during the year (travel expenses covered)

Hours: 17.5 hours per week across a minimum of 3 days per week (flexible days, to be agreed with successful candidate) with some out of hours working required (e.g. our annual summer residential camp and twice-yearly family weekend events, with TOIL for out of hours working)

Salary: £31,000 per year pro rata, 2.5 days/week (£15,500 actual)

Term: 12-month fixed term contract with potential to continue in role as funding allows

Annual leave and benefits: 33 days leave pro rata (16.5 days actual).  Employer pension scheme with matched contributions of 5%

Closing Date:  9th February 2025

ABOUT USHER KIDS UK

At Usher Kids UK, we’re dedicated to empowering children, young people and their families living with Usher syndrome - a rare cause of progressive deafblindness.

From the point of diagnosis onwards we provide information, support and resources tailored to the specific and unique challenges of the condition. We create opportunities for families to connect at virtual and in-person events, helping them build friendships, skills and confidence for the journey ahead.

Our services are already changing the experiences and outcomes of the next generation: "Our daughter came back from Usher Kids UK summer camp absolutely buzzing - she was confident, proud and talked with excitement about how she is unique."  Working at Usher Kids UK, you could help to ensure that every family living with Usher syndrome has access to this life-changing impact.

WORKING AT USHER KIDS UK

Our charity provides vital support to the Usher community.  In recent years, demand has grown for our services so this year we are very excited to be growing our staff team.  The new Family Liaison Officer will work alongside our CEO and Events and Communications Officer, playing a vital role in providing both emotional wellbeing and practical support to our young people and their families.

The role will be varied and offers the chance to be an important part of our small and friendly team.  We recognise the value that each person brings to our charity, encouraging innovation and development, and we support each other to provide the very best services for our community.

OVERVIEW OF THE ROLE

Family Support Lead

As Family Liaison Officer, a big part of your role will be providing tailored support, information and advice to families from diagnosis onwards.  This will include:

o Responding to enquiries from families

o Assessing support needs and signposting to external services as appropriate

o Providing follow-up remote support where required

o Providing face-to-face support at occasional clinics (normally based in London)

o Designing and maintaining support processes and systems

o Monitoring engagement and using insight gained to make recommendations for service improvement

Emotional Wellbeing Lead

As our lead emotional wellbeing practitioner, you will assist in the design and delivery of several of our projects and events.  These will include:

o Providing support and facilitating daily group sessions with young people aged 11-25 at our annual USHthis! summer camp (in 2025, the camp will take place from Friday 25th July - Friday 1st August and you will need to be available for these dates)

o Help to deliver our one-day events in the spring and autumn

o Co-create the Empowerment Programme for 17-25 year olds with Usher syndrome.  This is a pilot programme that aims to support our young adults in developing self-advocacy and identity alongside mentoring through the key milestones in young adult life

o Facilitate 1:1 and group sessions on the Empowerment Programme

o Facilitate monthly virtual USHchats for parents and carers (these take place one evening a month)

Across all aspects of the role, you will need to ensure the safeguarding of and promote the welfare of children and adults at risk who are engaging with Usher Kids UK.

PERSONAL SPECIFICATION

Experience and Knowledge:

o Over 2 years’ experience of providing emotional wellbeing support to:

- children and adolescents

- parents/carers and family members

o Experience of supporting families with additional needs

o Experience of supporting families with sensory or dual sensory needs (desirable)

o Experience of family support case management

o Experience of facilitating 1:1 and group sessions

o Minimum of Level 3 qualification in a relevant field (e.g. youth work, health, social care, education)

o Computer literate and confident using MS Office software and video conferencing tools

o Good standard of written English and Maths (GCSE grade 5 or above)

o Good knowledge of safeguarding processes and systems

o Ability to deliver out-of-hours work to accommodate Usher Kids UK events and meetings

 

Skills and Qualities:

o A strong desire to help young people and families with additional needs

o Excellent communication skills including active listening and a non-judgmental approach

o Resilience and ability to set and maintain boundaries

o Willing to work flexibly and deal with change

o Proactive collaborator and able to develop and maintain external relationships

o Drive, determination and self-motivation, with a positive attitude towards work

o Excellent interpersonal skills, comfortable in team settings and independent working

 

APPLICATION PROCESS

How to apply:

Please upload the following to Charity Jobs by 9th February 2025:

o An up-to-date CV

o A covering letter (no more than 2 pages) explaining why you think you are the right candidate for this role.  Please ensure you provide evidence and examples which demonstrate how your skills meet the criteria set out in the person specification.

We couldn’t run Manchester International Festival without the dedication, energy and enthusiasm of our amazing volunteers. Some 426 volunteers got involved in MIF23, our last festival, doing everything from helping out with preparations to greeting the public at our events. Our Festival Volunteer Manager is critical to the smooth running of this programme.

Our Festival Volunteer Manager will lead on the recruitment of MIF volunteers, training and induction, and support for volunteers taking part in the 2025 programme. They will ensure that the volunteer programme is inclusive and accessible, and that volunteers have a fantastic experience at all points that they interact with us.

The primary focus of this role is leading on the volunteer-facing aspects of the MIF Volunteer Programme, however the post holder will work within a Volunteering Team that also delivers other Factory International volunteering programmes, including those at Aviva Studios, and may also support the delivery of these from time to time.

This role will involve a significant amount of evening and weekend working – particularly during May, June, and July, to facilitate the delivery of the programme. It is likely that this role will involve working additional hours, particularly during the Festival, which can then be taken back on a flexible basis. 

Festival Volunteer Manager Responsibilties

- Lead on volunteer recruitment for MIF25, ensuring and encouraging applications from diverse communities across Greater Manchester and supporting the application and selection processes for new and returning volunteers

- Plan, develop and deliver training and induction schemes for MIF volunteers

- Organise social events, volunteer placements and other volunteer activities leading up to, during and immediately after the 2025 Festival

- Ensure efficient and accurate administration of the MIF volunteer programme including maintaining databases and schedules, processing volunteer expenses and contributing to evaluation processes and reporting

- Manage Volunteer Team Leaders who in turn manage, support and encourage the wider volunteer team. Manage any placement hosted with the Volunteering Team

- Coordinate with departments across Factory International to ensure that their MIF volunteer requirements are being met, and that the volunteer programme is integrated into the work of the organisation to best effect. This includes contributing to the volunteering team’s relationship with key festival partners, ensuring that they are kept informed and involved both before and during the Festival

- Offer advice and information to volunteers and external organisations through face-to-face, telephone and email contact

Festival Volunteer Manager Person Specification

ESSENTIAL 

- Excellent communication skills, including written communication and verbal presentation skills

- Excellent organisational and administrative skills, including attention to detail when dealing with large amounts of data

- Experience of line managing staff or volunteers

- Ability to work on own initiative as well as part of a team

- Ability to manage multiple priorities and meet deadlines

- Flexible and adaptable approach to problem solving within a fast-paced environment

- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

- Willing to get take relevant statutory checks eg DBS (Factory International can support with processing and payment)

 DESIRABLE 

- Experience of leading a volunteer programme (or other similar programme) involving large numbers of people

- Experience of working with a Volunteer Management System (i.e. an online system that holds volunteer records, enables applications to be submitted, enables rota-ing, etc)

- Experience of having worked or volunteered on a large festival or event

- Experience of designing and delivering training programmes or sessions

- Positive and enthusiastic attitude with a commitment to excellence

- Enthusiasm for training, mentoring and support of emerging talent

HAMRAH seeks to equip Afghan civil society in exile to protect and strengthen the rights of vulnerable groups in Afghanistan, especially women and girls. We do this through core funding, capacity strengthening, network building and collaborative advocacy.

HAMRAH is hosted by Global Dialogue, an international philanthropy support organisation partnering with funders to advance rights, equity and diversity. Independent in status and global in reach, Global Dialogue provides funder networks, collaboratives and their partners with practical support and technical expertise to create lasting change.  

We seek a Senior Programme Officer – Development & Advocacy to ensure timely and effective implementation of project deliverables through day-to-day management of activities and processes.  

Hours This role is full-time (35 hours/week). We are open to negotiating a working pattern that works for the successful candidate and for Global Dialogue.

Terms Fixed term Contract -1 year (subject to 12-week probationary period. Possibility of an extension dependent on funding) 

Location Home Based. All locations welcome, you will need the right to work in the country that you reside in, we are unable to offer support with visa applications. 

Reporting Reports to the Programme Director   

Remuneration This role has been benchmarked at a UK salary of £44,500 (pro rata for a part time position). Global Dialogue offers a range of benefits including 25 days’ annual leave plus public holidays (pro rata), a flexible working policy, and personal development leave. We contribute 6% to our employee’s workplace pension (on qualifying earnings). 

Offer packages may vary dependent on location due to local legislations that we are obliged to adhere to. Variations to the advert are always discussed with candidates at the offer stage. 

More about HAMRAH 

The HAMRAH Initiative is designed to address the significant challenges faced by Afghan civil society organisations (CSOs) forced into exile, particularly women-led organisations, as they continue to provide protection for vulnerable groups within Afghanistan. The initiative focuses on fostering collaboration, knowledge-sharing, and advocacy to safeguard the rights of vulnerable populations, including women and girls.

Through sustained technical support and resources, HAMRAH aims to build a stronger Afghan civil society equipped with essential organisational infrastructure, leadership skills, and collaborative networks to preserve hard-won gains and advance rights and protections for vulnerable groups.

Currently, we are supporting 10 Afghan CSOs in exile, located around the world, that continue working partially or fully inside Afghanistan to protect vulnerable populations, including women and girls, LGBTQ+ communities, and individuals with disabilities.

More about Global Dialogue  

We currently host seven large networks and collaborations, serving more than one hundred independent funders, including Ariadne, the network of European funders for social change and human rights; the Funders Initiative for Civil Society (FICS); the International Education Funders Group (IEFG); Migration Exchange; Philanthropy for Social Justice and Peace (PSJP) and HAMRAH, an initiative to strengthen the resilience and increase the impact of a cohort of Afghan civil society organisations in exile. We’re proud to have incubated several influential, award-winning charities, including Each Other (formerly RightsInfo), IMIX and The Five Foundation.   

Global Dialogue has just completed year one of an ambitious three-year strategy which includes aspirations to be a trusted partner in philanthropy support, with an organisational approach that is consistent with our mission – endeavouring to practice rights, equity and diversity in our operations as well as pursuing it through our programmes. We want to be more visibly active in pursuing our mission, elevating the work of the programmes we host, and taking and making opportunities to promote rights, equity and diversity in philanthropy more broadly.   

Overview    

The Senior Programme Officer - Development & Advocacy will play a vital role in advancing the HAMRAH initiative and strengthening the resilience of cohort organisations through fundraising, research, joint policy advocacy, communication, and capacity development. This position requires a dynamic and caring professional with experience working with Global South CSOs, as well as the passion and empathy to drive strategic initiatives, build partnerships, and amplify programmatic impact. In this role, you will collaborate closely with HAMRAH's partner cohort organisations (10 CSOs in exile), mentors, the advisory board, and other key stakeholders. The right post holder will be comfortable responding to the needs of a cohort of organisations whose priorities may change, which can lead to working in ways that require flexibility. There will be opportunities to explore, discuss and debate new ideas and consider how the latest research could benefit the cohort of organisations.

The Senior Programme Officer - Development & Advocacy will report to Programme Director.

Job Description 

Fundraising and Grant Writing: Work with the Programme Director to identify funding opportunities, lead the drafting and reviewing of proposals, concept notes, and grant applications for the HAMRAH initiative and its cohort organisations. Monitor funding trends and donor priorities to develop tailored and compelling proposals.

Policy and Joint Advocacy: Support HAMRAH and cohort organisations in designing and implementing targeted joint advocacy campaigns, including strategy and messaging development.  Help facilitate policy dialogue and engagement with relevant stakeholders, including government officials, donors, and civil society networks, to advance the priorities of HAMRAH and its cohort organisations.

Research and Analysis: Conduct research and analysis to inform programme strategies, advocacy efforts, and policy development. This includes helping produce briefing papers, reports, and articles with clear recommendations based on HAMRAH’s work and evidence.  Also monitor emerging trends, challenges, and opportunities in Afghanistan and other exiled communities across Global South to ensure programming remains responsive, relevant and impactful. 

Communication and Reporting:  Lead the development of newsletters and other digital communication materials to showcase HAMRAH’s achievements and cohort organisations’ work.  If needed and approved by cohort, coordinate digital engagement strategies, including website updates and social media campaigns, to enhance HAMRAH visibility and outreach. Lead the drafting of narrative and financial reports to donors.

Capacity Development: support assessment of capacity-building needs of cohort organisations and develop tailored training plans to address identified gaps. When needed, provide technical support to cohort organisations to strengthen their operational and programmatic capacities.

Learning and Exchange: Support the planning and execution of online and in-person cross-learning exchange workshops with partner organisations in the Global South. Facilitate opportunities for collaboration and collective learning, and help establish global solidarity networks, platforms, and resources to enhance knowledge-sharing among cohort organisations.

Person specification 

Required 

• At least 5 years of experience in programme support across fundraising, joint advocacy, partnership, research and capacity development, particularly in the non-profit or international development sectors.

• Degree in a relevant field, or equivalent knowledge that could have been gained through lived experiences or informal learning. 

• Demonstrated experience in grant writing and successfully developing funding proposals for institutional donors, foundations, or multilateral agencies.

• Previous experience in policy dialogue, joint advocacy and policy development, particularly engaging with government stakeholders, donors, and civil society networks.

• Experience in research, mapping, analysis, and writing skills, with the ability to produce high-quality reports, proposals, and policy documents.

• Demonstrated communication and networking skills, including experience in digital engagement and social media strategy.

• Strong Empathy and care for activists and human rights defenders, with a strong commitment to enabling their work and safeguarding their well-being who are operating in a complex and challenging environment.

• Demonstrated cultural competency, with confidence in building relationships across different cultures, navigating power dynamics, and engaging with stakeholders from diverse cultural and professional backgrounds.

• A “self-starter” able to work independently and collaboratively, with the ability and energy to multi-task and thrive in a small team and flat organisational structures.  

• Experience in designing and delivering capacity-building initiatives, including training and resource development.

• Willing to travel internationally for meetings and events (up to 4 weeks a year). 

Desirable

• Experience working with and collaborating with CSOs in the Global South, with a strong understanding of their dynamics and challenges.

• Demonstrate passion and commitment to HAMRAH’s mission, focusing on supporting strong female leaders and activists at the forefront, while ensuring HAMRAH’s role is to serve and empower them.

• Experience in policy engagement, research, and analysis within the humanitarian and development sectors, particularly in contexts similar to Afghanistan, with a focus on the impact of issues on small grassroots organisations.

• Experience in building partnerships, movements, and networks with Global South CSOs, fostering collaboration and solidarity.

• Experience in identifying and helping manage project risks, including implementing safeguarding measures and conducting due diligence.

The Role: Operations Manager

We are seeking an inspiring and dedicated Operations Manager to play a key role in our organisation, leading and supporting our passionate staff team of eight people and managing daily operations at M13 Youth Project, supported by and reporting to the Founder.

You will lead on the smooth running of operations, working closely with youth work staff to nurture a trusting, inclusive and dedicated working culture, which enables staff and young people to feel safe, valued and hopeful and to develop excellent work together.

You will be responsible for overseeing the ongoing development of our staff team, including scheduling staff and activities, managing working hours and absence, line managing staff, supporting recruitment, induction, disciplinary and grievance processes and being the first point of contact for the team.

This role requires experience and capability in managing processes and people, with good organisational skills, attention to detail, emotional intelligence and dedication to completing tasks. Empathy, good sense, creativity and ability to manage competing priorities are essential, along with the ability to co-design solutions to effectively manage any issues arising in the office environment, whilst ensuring high quality youth work and excellent external relationships with partners.

Whilst knowledge of and previous experience within a youth and play work context is not a requirement, you will have an appreciation of and commitment to seeing children and young people’s lives enriched, and to developing an understanding of our approach to youth and play work. If required, the Founder will continue as Designated Safeguarding Lead and professional practice supervisor of youth & play work staff.

Diversity, equity, inclusion and anti-oppressive practice are important to us at M13 Youth Project across all areas of the organisation and we welcome applications from people of all backgrounds.

Your key role in effectively managing operations will free up the Founder to lead and focus on overall finance management, fundraising and on the strategic leadership, evaluation and development of M13, our Trustees and youth board, and the A6 Youth & Play Partnership, which M13 leads.

This is an exciting role for someone eager to make a significant difference to an amazing youth work charity: maintaining our high standard of work; supporting our 30th Anniversary celebrations; contributing knowledge, skills and passion to enhance and develop our current and future operations; and leading a team that creates life-enhancing youth and play activities that support the safety, growth, joy and well-being of children, young people and young dads.

Please refer to the Recruitment Pack for the full Job Description and Person Specification, available on our website and when you click the apply now button.