Communications And Marketing Manager Jobs

An exciting opportunity to support young people at Jamie’s Farm.  This role is ideal for someone who enjoys working with young people and contributing to a vibrant farm community. You will lead engaging activities based on your experience and skillset, helping  the team to deliver life-changing farm visits, ensuring young people receive the support they need to build resilience and personal growth.

What is Jamie’s Farm?  Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.

At an exciting time of growth for our charity, we are recruiting several delivery roles to support the opening of our 7th farm, set in beautiful woodlands and parkland adjacent to our existing Bath Farm.  This role may be based at either farm, as part of our new hub model.

Known within the organisation as ‘Sessional Worker’

More about the role:  You will plan and deliver engaging sessions, creating opportunities for young people to develop new skills and build confidence. Depending on your experience and interests, you could lead activities such as farm maintenance, cooking, horse work, or creative projects. In addition, you’ll contribute to the wider life of the farm, supporting feeding rounds, meal preparation, and other daily routines. You will collaborate closely with the Bath team to ensure the smooth delivery of each visit, helping to create a safe and supportive environment for all.

About you:  You are a skilled and enthusiastic individual with a passion for working with young people, especially those in vulnerable situations. You may have experience in therapeutic, educational, or practical settings and you are confident in leading sessions and sharing your skills and experience. You bring strong communication, teamwork, and organisational skills to everything you do, and you thrive in a collaborative environment. 

Please see the full job description, desired experience, and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.

How to Apply:  Please apply via the Jamie’s Farm website by clicking on the “Apply” button below. Read through the full recruitment pack and return both a completed application and equal opportunities form to the email address provided. We look forward to hearing from you!

The Ripple Pond supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans.

We value your individuality, skills, professionalism, and passion for making a difference in this role.

We don’t measure candidates by age, gender, background, accent, community, sexual orientation, or heritage.

We understand that few people will arrive fully equipped to meet every requirement of this role on day one.

What matters is that you are an excellent communicator- someone who listens well, manages time effectively, and demonstrates resilience.

You must be comfortable discussing challenging topics, this includes facilitating conversations around issues like addiction, mental health, suicide, menopause, domestic abuse and the complexities of family life.

Please note: The Ripple Pond is more than a charity - it’s a dynamic, supportive community that transforms lives. We thrive on care and exceptional communication, and we need someone who shares these values.

Key Responsibilities:

• Onboarding new Members (service users), understanding their needs, and providing tailored support.
• Delivering services primarily online/remotely, with occasional travel for networking, building partnerships, and attending events or meetings.

What We Offer:

As an organisation committed to accessibility, inclusion, and social mobility, we’ll support your well-being and professional development throughout your employment.

However, this role is intensive. Success requires inner strength, adaptability, and mental resilience.

Encouragement to Apply:

We view applicants as well-rounded individuals. If this role resonates with you but you’re concerned about gaps in your CV, qualifications, or experience, we encourage you to apply. We care about your potential as much as your background.

NOTE: Please ensure your covering letter explains how you meet the roles requirements as outlined in the Job Description and Person Specification Document (Attached)

Coeliac UK currently has an exciting opportunity for a Regular Giving Coordinator, to join our team hybrid working, including on site at Coeliac UK Head Office, High Wycombe. You will join us on a full time basis. In return you will receive a competitive salary of £28,305 per annum.

Coeliac UK represents over 60,000 members providing information and support to those affected by coeliac disease or following a gluten free diet. We also campaign on behalf of all those living with coeliac disease and undertake research into the causes of the disease.

The Regular Giving Coordinator role:

The fundraising team at Coeliac UK plays a crucial role in raising funds to support the charity’s work. This is a new position within the team, ideal for someone who is passionate about delivering an outstanding supporter experience, is organised, and enjoys working with data. The focus will be on managing and growing our regular giving programme, ensuring a positive experience for existing donors and attracting new supporters.

Working closely with the Head of Fundraising, you will be responsible for increasing the number of regular donors, maintaining and upgrading relationships with existing supporters, and contributing to Coeliac UK’s overall fundraising goals.

Key responsibilities of the Regular Giving Coordinator:

• Coordinate the regular giving programme, ensuring smooth processes for donor sign-ups, payments, and communications.
• Develop and deliver plans to increase the number of regular donors and meet fundraising goals.
• Collaborate with the Individual Giving Manager on producing supporter newsletters, ensuring regular givers are appropriately thanked.
• Build and maintain positive relationships with regular donors through personal communication and care.
• Ensure consistent and thorough record-keeping for supporters using the charity’s CRM system, in line with fundraising guidelines, GDPR, and Gift Aid requirements.
• Ensure all regular giving income (including Direct Debits, Standing Orders, Recurring Credit Cards, and Payroll Giving) is processed correctly and promptly for accurate financial reporting and supporter stewardship.
• Assist the Fundraising team with supporter care tasks, including responding to telephone, post, and email inquiries, processing donations, handling merchandise, and supporting appeals.
• Provide regular updates to the Head of Fundraising and Director of Fundraising on progress towards financial targets, marketing plans, and other KPIs.
• Work with other teams, including fundraising, membership, marketing, and finance, to support and enhance the regular giving programme.
• Occasionally attend events at evenings and weekends if required

Knowledge, Skills and Experience required for the Regular Giving Coordinator:

• Passion for Coeliac UK’s mission to fight for everyone with coeliac disease.
• Strong knowledge and passion for building excellent supporter/customer relationships.
• Knowledge and experience of working with a Customer Relationship Management (CRM) system.
• Ability to use data to inform decisions.
• Understanding of regular giving and fundraising practices.
• Highly organised with strong time management and prioritisation skills.
• Experience of managing projects.
• Excellent communication skills, both in person, over the phone, and in writing.

If you would like to be considered as our Regular Giving Coordinator, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!

Are you a Media and PR professional who wants to use your skills to help support young people and their families to deal with the impact of cancer, both during and beyond treatment?

Charity People is partnering with Young Lives vs. Cancer to recruit an interim part time Media and PR Officer to join their team.

Joining the Media Team at a key time as the organisation embarks on the first stage of its North Star vision which will see them working with partner organisations to close gaps in the current provision of care for young people and their families by 2035.

Contract: Nine month interim role, four days (28 hours) per week

Salary: £34,616 FTE (outside London); £36,512 FTE (London)

Location: Home based with some travel to London or Bristol - ideally around one to two days per month

Closing date for applications: midnight on Sunday 19th January

Interviews will be held remotely week commencing: 27th January

This is an important role where you will lead on communicating a portfolio of key areas of Young Lives vs Cancer's policy work, fundraising activities and services, to a wide range of audiences, identifying reactive opportunities and through targeted media campaigns.

Core responsibilities within the role will include:

• Manage media partnerships such as national media fundraising appeals or campaigns
• Establish quality effective relationships with a wide range of stakeholders including Media and News outlets, journalists and charity partners
• Participate in the reactive news desk rota, responding to urgent media enquiries and providing advice to staff and senior managers
• Take advantage of opportunities to provide and publish reactive comment, opinion and content in a timely manner to involve Young Lives vs Cancer in news stories and debates that align with the charity's priorities
• Brief national, regional and local media (print, broadcast and online) on Young Lives vs Cancer and its activities. Support the Head of Media and PR to implement reputation management plans
• Brief staff spokespeople (including senior staff and specialist social workers) ahead of media interviews to ensure they are prepared and ready to speak on message
• Use data and research to engage media and news outlets
• Produce messaging, position statements, prepare for media interviews and deal with complex reactive press enquiries
• Contribute to the development and delivery of the charity's strategic media plan - lead a strategic development priority area, working across the team and organisation
• Develop and implement creative, effective media plans for campaigns and projects, in-line with the charity's overall strategic objectives
• Gather and develop stories and take a proactive role in identifying opportunities in online and offline media to place news and feature stories on Young Lives vs Cancer activities, campaigns, and services
• Initiate and maintain good working relationships with a network of editors, journalists and broadcasters, especially within the health, education and social care media, and ensure they are briefed appropriately on Young Lives vs Cancer activities and issues
• Write press releases, features, articles, opinion pieces and statements; ensuring these reflect Young Lives vs Cancer's values and key messages.
• Work closely with the Brand and Marketing Communications team to understand local business priorities and effectively coordinate and plan activity.

The Media and PR Officer will have previous experience of working in a Media and PR role. The successful candidate will have a thorough understanding of media monitoring and evaluation; the ability to engage positively with a wide range of internal and external stakeholders; excellent storytelling ability; and the ability to translate complex information in clear, understandable messages.

You'll be a creative and innovative thinker and you'll demonstrate Young Lives Vs Cancer's values: you are brave; you are confident; you have integrity; and together, across all levels and with our external partners, we are one team.

How to apply

The application process is CV and Supporting Questions. If you would like to apply for this role or for an informal confidential, please apply via the link below with a copy of your CV or email Alice Wood at Charity People for the pack and full details on the application process.

Due to the festive break, we'll be starting to contact potential candidates from the 6th January 2025.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Alice if you require any assistance or adjustment to help ensure the application process works for you.

At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

We are excited to announce that we are looking for a motivated and compassionate veteran with experience in addiction recovery, mental health services or veteran welfare to help us expand and develop the SMART Veterans Programme in Scotland. We will be actively interviewing for this role as suitable candidates come forward, so we reserve the right to stop accepting applications earlier than the stated deadline.

You need to have experience of working with vulnerable people, or in supporting the welfare of individuals, ideally military personnel or veterans. Facilitation of meetings, training and group sessions is essential as is your knowledge of the needs veterans have when they leave service. You should have knowledge of best practice in facilitation and possess good presentation skills. Knowledge of what addiction recovery is and how recovery programmes work is important with knowledge of the SMART Recovery 4-point Programme being highly beneficial.

We accept applications from individuals who have lived experience of addiction either directly or through family and friends, and be able to demonstrate living a balanced life. You need to demonstrate excellent communication and organisational skills, be able to motivate yourself and others and manage your time efficiently. Self-motivation is crucial as this is a home-based role with lots of virtual meetings. We will also consider a secondment from existing employment elsewhere.

Experience working with or being a volunteer is essential and experience of delivering training would equip you well for the role. The ability to support people with adverse lived experiences in a grounded manner and be able to provide support within professional boundaries is very important. Giving and receiving feedback, gathering data and other evidence to inform service development, and exercising reflective practice are all essential attributes.

The role is home-based, and you will be provided with all office equipment and a travel budget as needed. In order to manage your time and travel effectively you will need to be comfortable forming and developing relationships online, attending and hosting meetings via zoom or MS Teams (this is both business meetings with partner organisations and mutual aid recovery meetings). You will be required to conduct national travel and occasional overnight stays, visiting SMART meetings and facilitators in your area delivering a package of support to facilitators and our partners, helping the charity to grow by helping to generate new business. There are also team development residental trips away with the SMART team every year.

In addition, you will contribute to the global development of SMART Recovery via veteran orientated projects identified by SMART Recovery International. It is essential that you can travel and work flexibly to meet the needs of the role.

The Housing Advice Practitioner will by providing tailored advice and guidance through mainly remote online or phone support, as well as in person housing advice at a weekly housing advice surgery in the community. The role will include advocacy, coordination with legal services, workshops, and ensuring sustained support for families. 

This new Information and Advice Support Service is established to a) provide a light touch swift response service for less complex housing issues; and b) develop mechanisms for the early identification of emerging housing problems. 

About the role  

We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to individuals and families. This role involves responding to enquiries, conducting housing surgeries, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.

About you  

You will have experience of working with individuals with complex needs. You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. You will have excellent interpersonal and communication skills, knowledge of housing policies and tenants' rights, experience of delivering holistic support, be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work. To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.  

About Kineara  

Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.   

SAT-7 UK is looking to recruit a Supporter Engagement Officer to inspire and influence individuals and the UK Church to show love, strengthen faith and bring joy to millions of people across the Middle East and North Africa.

This is an exciting opportunity for a well-organised and personable individual to help support and build our relationships with individual supporters.We are looking for someone with good administrative and organisational skills to help increase the impact of direct mail (appeals), the development of welcome and regular giving programmes, fundraising projects, and in using personal communications (including phone) to connect with supporters. Experience working in the charity sector, ideally in a fundraising capacity, is desirable.

Applicants should have excellent communication and implementation skills, enjoy the challenge of working in a growing team at a time of transition, and thrive in the context of a voluntary sector environment.  The role requires someone motivated by their Christian faith with a personal interest and heart for the people of the Middle East and North Africa.

KEY RESPONSIBILITIES

• Support the High Level Donor (HLD) touchpoint plan by ringing supporters on a weekly basis
• Track and record communications with prospects and donors in the supporter database
• Use the database to identify HLD prospects and to run regular reports about individual giving as guided by the Fundraising Manager
• Contribute to the delivery of direct marketing campaigns (supporter and external appeal mailings), including preparing appeal briefs, kick-off meetings, liaising with colleagues, external copywriter and external agency/mailing house
• Help develop and grow the joy bringer (regular giving) programme through the use of new data insights, reporting, anniversary gifts and online events
• Ensure individual supporter relationships (including HLDs) are appropriately managed, thanked and asked
• Support key supporter/donor care management processes and programmes
• Support the expansion of digital fundraising campaigns
• Support the development of other fundraising opportunities including legacies / in-memorium giving, emergency appeals and projects e.g. for supporter-sponsored events

If this sounds like the right role for you and you would like to find out more, please see the Application Pack and apply via the SAT-7 UK website.

Are you ready to make a real impact? Age UK Doncaster is looking for an energetic Outreach and Engagement Officer to join our Keep in Mind service. Keep in Mind will be delivered by a network of Delivery and Support Partners. It will bring together collective expertise to achieve a whole systems approach to Community Therapy and Support Services. This role involves engaging with communities to ensure older adults and their families and other support networks can easily access essential support and information.

Key Responsibilities:

• Community Presence: Engage in local hubs, including GP practices, care homes, and family centers, to build awareness of dementia support available in Doncaster.
• Inclusive Outreach: Ensure that under-represented groups, especially men and the LGBTQ+ community, have access to vital services.
• Relationship Building: Partner with local services to promote key resources like Your Life Doncaster and Carers Wellbeing Service.
• Gathering Community Voices: Capture real-life experiences to help guide our support efforts.

What You’ll Bring:

IT and Social Media Proficiency: Strong skills in Microsoft Office and confidence using databases to manage information accurately. Be able to oversee promotional materials and the use of ordering and promotion systems and social media.

Passion for Community Work: If you have great interpersonal and communication skills; experience in social care or health and are looking for a new career path, we’ll provide training to set you up for success.

Motivation and Empathy: A natural ability to connect with diverse, socially excluded groups and make a positive impact in their lives. Have active listening skills and be able to hold motivational person centered conversations.

Retail Supervisor
Salary £ 26,000 per annum
Location: Oxford OX1 1BP
Hours: Full Time 
Contract: Permanent, following a 6-month probationary period

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Modern Art Oxford is a registered charity and relies on core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors, and friends.

The Role

• Working with the Head of Commercial, the Retail Supervisor will oversee all aspects of Modern Art Oxford’s Shop including product research, ordering stock, visual merchandising and sales. 
• To develop the gallery’s online shop with the Head of Commercial. 
• To provide exceptional customer service to all visitors, in person, on the telephone and email, actively promoting Modern Art Oxford’s exhibition, event and education programme alongside all commercial and fundraising activities.
• To present, market and promote Modern Art Oxford’s retail offer within and beyond Oxford. 

Person Specification

Essential skills and experience 

• At least two years’ experience of working in a retail environment at a management level. 
• Evidence of visual merchandising and display skills. 
• Excellent customer service skills with a strong sales focus.
• Excellent communication skills, experience of telephone and email enquiries. 
• Strong organisational skills and ability to prioritise duties. 
• Evidenced experience of managing an online shop. 
• Excellent computer competencies. 
• Knowledge of EPOS till systems. 

Desirable skills and experience 

• Experience of working in a gallery environment. 
• InDesign, Canva or Photoshop experience. 
• Experience of using social media for marketing.

Benefits

- 25 days annual leave plus eight public bank holidays.

- Employees are entitled to up to a 25% discount in Modern Art Oxford Shop and Café.

- Employee Assistance Programme through Gemelli. 

- Cycle and Home & Tech schemes available via BHN extras.

- An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.

Closing Date: 31st January 2025

Applications will be reviewed on a rolling basis and interviews will similarly take place on a rolling basis.

Interested?

If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.

No agencies please.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Fundraising and Engagement Officer
Post no: 618
Office base: HQ, Flitwick
Area covered: Bedfordshire, Luton and Milton Keynes
Contract type: Permanent
Salary: £24,000 per annum
Hours: 37.0 hours per week, Monday to Friday

About the Role

This role is an exciting opportunity to work for Mind BLMK as part of the Fundraising & Engagement Team.

Acting as the first point of contact for all Fundraising & Comms enquiries and in line with Mind BLMK’s Fundraising and Communications Strategy, this is a busy role and will require excellent stewardship and donor care skills as well as meticulous organisation and innovative thinking. As an Ambassador for Mind BLMK, you will need to have a passion for mental health and an ability to operate at all levels.

The successful applicant will generate income and support all aspects of communication and marketing, to help to maximise local support, raise awareness of our work in the community, and by providing exceptional supporter stewardship, in line with Mind BLMK’s Fundraising and Communication strategy.

Key Duties

• Engage and support stewardship and donor care for Mind BLMK’s individual givers, corporates, groups, volunteers and other supporters of the charity, in line with the fundraising strategy.
• Send and engage with donors, appropriate information and materials to support their fundraising at Mind BLMK.
• Ensure supporter interaction points (telephone, post, email) adhere to the highest standard.
• Support fundraising and engagement in the development of new partnerships with corporates, organisations, and individuals, to support income growth.
• Support and engage with the fundraiser, donor through the customer journey.
• Work with the wider team at Mind BLMK and with our national partners at Mind.
• Contact by phone, email and meet supporters or potential supporters of Mind BLMK and communicate key messages and ensure their fundraising is promoted and celebrated across all social media channels.
• Support the implementation of marketing strategies and targeted campaigns; plan, develop, and ensure the production of multi-media communications, PR, and marketing materials.
• Support the data capture, monitoring of and reporting on the effectiveness of marketing, PR and publicity activities, making recommendations as required.
• Ensure the quality assurance for the implementation of Mind branding guidelines and specifications across the organisation; reviewing, monitoring, and advising as necessary to ensure corporate identity is maintained in line with Mind BLMK policies and procedures.
• Support the functions of the publication and distribution of press materials, news stories, and updates, both internally and externally.
• Support the maintenance of Mind BLMK’s websites, social media accounts, Mailchimp newsletters, and web administration profiles and content (including but not limited to - Facebook, Twitter, Instagram, Linked In).

Entitlements/benefits:

• 25 days Annual Leave plus Bank Holidays
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Monday 20th January 2025
Interview date: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Membership Specialist

Would you like to work in a dynamic forward-looking organisation as the Membership Specialist, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all?

Position: Membership Specialist

Location: Hybrid/London (in the office at least once per month on average)

Contract: Permanent

Hours: Full and part time hours considered

Salary: £30,324 per annum (FTE) (pro rata for part time hours)

Closing Date: Monday 20th January 2025

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the Role

We are looking for a Membership Specialist who is passionate about mental health service provision in the UK, to join a vibrant and thriving team. You will provide a frontline service for customer enquiries and help us to maintain our registers in the public interest. You will be pivotal in capturing essential data and processing associated transactions.

Key responsibilities include:

• Provide general enquiry services to members, non-members, and members of the public, including being part of a pool of staff responsible for dealing with enquiries by telephone, emails, social media, and postal enquiries.

• Develop and maintain a broad understanding of the administration and regulatory procedures relevant to the updating of member records, admission to a category of membership, and processing of subscription details. Such day-to-day activities require the ability to follow defined operations to a consistently high standard.

• Ensure accurate and timely processing of applications for our membership, following defined guidelines and processes. Produce reports from CRM systems as required.

• Be responsible for the administration of the renewal process for individual members, ensuring renewals, reminders, generating certificates, and lapsing are carried out accurately within specified timescales.

• Proactively identify and suggest feedback and ideas about new membership grades, member benefits, and new products and services to managers.

• Proactively market membership services, providing consultative advice on the range of services and benefits related to membership grades.

About You

This is a role for an individual who enjoys using technology and software applications, and has experience of working with databases, emails, documents and spreadsheets. You will have an opportunity to support an important cause where there is a growing demand in society for greater choices of high-quality mental health service provision. In short, it is an opportunity to make a real difference.

You will need to have the following skills and experience:

• Minimum of 1 years’ experience in a similar remote customer service role.

• Confident using technology and software applications, with experience of working with databases, emails, documents, spreadsheets, and videocalls.

• Strong communication skills, both written and verbal, with experience in working with remote team members and stakeholders.

• Demonstrated ability to work collaboratively with colleagues, share responsibilities, and support one another in achieving common goals.

• Demonstrated ability to consistently meet and exceed targets, in areas such as email and telephone quotas for example.

• Ability to work independently with minimal supervision, making well-informed decisions, and taking ownership of tasks and projects.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

You may have experience in areas such as: Membership Assistant, Member Services, Membership Development Manager, Customer Service, Membership Marketing Manager, Membership Database Manager, Membership Engagement Manager, Membership Officer, Membership & Communications Manager,  etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

----------------------------------------------------------

Let's make every day a chance to create a brighter future for the next generation!

Would you like to be part of the coolest team in town, collaborating with our Outreach and Marketing legends and our friendly customer service team here at The King's Trust? Together, we'll ensure that our young people get onboarded and engaged in our programmes safely and with style.

Dive deep to uncover any barriers that stand in their way, helping to remove those barriers to enable them to shine and propelling them on their journey towards amazing outcomes. Responsible for a group of young people, for one-on-one support and guidance or just gently pointing them in the right direction. You'll be on a mission to assist with travel expenses and find clever ways to handle their other commitments. You'll champion their support and learning needs with employers, and you'll be the ultimate liaison, working alongside partners like the job centre to ensure that nothing stands in the way of their success!

You’ll also be the guiding light for our delivery partners and service providers as we want them to deliver the best experience and outcomes for our young people. High-fives all around! Roll up your sleeves and deliver employability sessions directly to our incredible young people. You'll also help our Delivery Partners and volunteers do the same, both in person and virtually through our trusty MS Teams. When we're doing things face-to-face, you’ll need to hit the road and be there in person to help with programme delivery or programme visits to make sure all is running as smoothly as possible.

And if that’s not enough to keep you busy, you’ll also be keeping meticulous records of information and data on our young people, volunteers, and partners. It's all about making sure every step of their journey is accurately reflected in our systems so that it complies with our funding contracts.

We are a massive advocate of Equality, Diversity and Inclusion so it would be amazing if you could lead the charge in creating an environment where everyone feels seen, by implementing a local action plan that supports our big-picture EDI goals. Let's make positive change happen!

Be ready for anything and everything. Alongside all these fantastic responsibilities, you might find yourself wearing different hats and rocking them like a pro, this could even include deputising when the need arises.

Join the King's Trust Team and let’s make magic happen!

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home. 
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• Cycle-to-Work Scheme
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks by the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

Closing date: Tuesday 14th January 2025 at 9am

38 Degrees is undertaking a bold digital transformation of our product estate in order to affirm our position as a leader in the digital campaigning world. Over the next 18 months and beyond, we will be running parallel workstreams where we maintain our current in-house toolsets alongside delivering a transformation project working with some world class technology providers. 

This is a really exciting time to be joining us as we move forward with our desire to extend the range, nature and quality of the digital experiences we provide our supporters. We are seeking a dynamic and experienced technology thought leader to work with our Technology Director on a range of initiatives; overseeing day-to-day technology operations, managing aspects of our digital transformation, spearheading new product design efforts, and managing supplier relationships. 

Your background and experience

We want to work with someone with a proven record of getting things done, and done well, in cognitively challenging technology environments. You’ll be someone who has set vision, influenced strategy and led people to successful outcomes. You’ll have excellent knowledge of today’s technology and a palpable curiosity around the technology of tomorrow.

Your key responsibilities will include:

• Leading two concurrent workstreams

  • Direct project delivery across CRM, Call To Action and Analytics transformation projects

  • Maintaining the quality and stability of our current technologies

• Working with a range of internal staff to sustainably manage and deliver change and development requests

• Managing contractor relationships and deliverables

• Overseeing data architecture, migration and the integration workstreams of our new estate

• Ensuring technical governance and risk management

The skills you’ll need will include:

• Proven enterprise CRM implementation experience

• Strong vendor and contractor management capabilities

• Data migration and integration project expertise

• Budget control for complex projects

• Technical, and non technical, project governance knowledge

• Stakeholder management at senior levels

You’ll likely have:

• 5+ years of managing and working within complex technology programmes

• CRM platform implementation experience

• Worked in data transformation project delivery

• Multi-vendor technology integration experience

• Managed and co-ordinated contractor teams

• Overseen risk and compliance management in technology contexts

And the following would be nice to have but are not essential:

• Knowledge of the following applications; Salesforce, Tableau, API integration platforms like Mulesoft and CTA tools like Action Kit, Engaging Networks, Movement Industries etc.

• Agile delivery methodologies

• Change management expertise

• Non-profit sector experience

And finally - you’ll need a passion for being part of our mission to make the country a fairer, more respectful, more sustainable place, and a hunger to give our supporters the power to help make that happen.

About us
38 Degrees is one of the UK's biggest campaigning communities, involving over a million supporters who campaign to make the UK a better place. We’re united by a shared vision to create a fairer and more respectful UK and a more sustainable world.

In the space of a week, millions of supporters could be campaigning on anything from protecting our NHS and stopping cuts to Universal Credit, to saving local green spaces and protecting our democracy.

38 Degrees is fiercely independent. We are primarily funded by small donations from hundreds of thousands of members of the public from all over the UK. This independence means we never have to hold ourselves back from taking on those with power and can truly listen to our supporters.

Why you’ll want to work here 

The 38 Degrees culture is honest, kind, supportive, courageous, and respectful. We move fast, and frequently change plans to respond to events. We work hard but we also have fun. We regularly enjoy team away days and social hours. 

Benefits include: 

27 days holiday per year (plus bank holidays); Office closure between Christmas and New year; 9-day fortnight (office closed every other Friday); 4pm closure on the alternate Friday; Flexibility to work 90 days per tax year (30 day maximum per travel in any location as per approval process); One month paid sabbatical leave after 5 years of service; Employer pension contribution; 24 hour employee assistance programme; Enhanced family leave policies; Cycle to work scheme; Employer paid annual flu vaccination; Rental deposit loan; Contribution to eye tests/glasses; Learning and development budget.
 

Our commitment to Diversity & Inclusion

We’re especially keen to hear from people who’ll bring lived experience of the issues we work on and who’ll make our team more diverse as a result. So if you’re Black, Asian or from any other minority ethnic group, if you’re disabled, LGBTQIA+, or if you’re from a working class home, your application will be especially welcome. And thanks to our flexible home working approach and network of offices, we have a staff team that is increasingly based across the UK. We’re keen to continue diversifying geographically, so that we’re rooted in our supporters’ communities.

To make sure that we are able to reach our goal of a diverse team we have equal opportunities monitoring requirements. Your application will not be complete without the equal opportunities monitoring form.

38 Degrees is committed to inclusive working practices, so during the application process we commit to:

• Paying for childcare whilst you’re at 38 Degrees interviews or tasks

• Paying for your travel costs to the office and back – and for overnight accommodation if you’re travelling from a long distance for an interview although at present the majority of interviews are held online using zoom. 

• Making any reasonable adjustments – for example ensuring we have a BSL interpreters organised in advance if you’d need one

• If there anything else you’re concerned about or think we could provide, please let us know. 

To be successful in your application you must meet the essential requirements for this role and answer the questions below which are part of the selection criteria. Without completion of this task your application cannot be considered.

The successful candidate must have the right to work in the UK at the time of appointment.

Application Questions (max. word count: 2000 words across all questions)

1. Select an application you regularly use and describe three key design features that enhance its user experience. What considerations do you think influenced these design choices?

2. Please outline a challenging technology project you have led, describing the primary obstacle encountered and your solution.

3. Describe an approach to migrating data and users from multiple systems to a new CRM platform while maintaining business operations.

4. Explain your methodology for managing contractor teams to ensure successful delivery of complex technology projects within time, quality and budget parameters.

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

--------------------------------------------------------