Communication Assistant Jobs

In 2017, we pioneered the UK's first interest-free loan programme specifically designed for refugees, offering a dignified and independent pathway to integration. This programme supports individuals by funding essential costs such as UK training, licensing, exams, certifications, housing, and family reunification. Our mission is to empower people to rebuild their lives and thrive in a safe environment.

Since 2017 we've lent over £2.5million with a repayment rate of over 98%. 

Now we're on a mission to scale our impactful loan programme, and we're looking for an exceptional Financial Administrator to be part of our journey.

• Are you detail-oriented and passionate about numbers?
• Do you love helping people and making a difference?
• Enjoy picking up the phone and talking to people?
• Want to work remotely in a small, dynamic team with a big impact?

About the Role:
As our Finance Administrator, you'll play a key role in managing loan applications and ensuring smooth financial processes. This full or part-time, flexible position allows for remote work, with very occasional meetings in London.

Key Responsibilities:

• Overseeing the full loan lifecycle, from initial application to repayment.
• Maintaining accurate records in our CRM and lending software.
• Providing clear communication and support to clients throughout the loan process.
• Collaborating across the team and with our partners, Moneyline, to ensure a seamless client journey.
• Keeping databases up to date and ensuring all documentation is organised.

What We're Looking For:

• Significant administration experience, ideally in finance or loan administration.
• Exceptional attention to detail, strong numeracy, and excellent communication skills.
• Proficiency in Microsoft Office; experience with Salesforce and HES programs is a plus.
• Self-motivated, highly organised, and capable of managing multiple tasks independently.

Why Join RefuAid?
Work in a supportive, inclusive environment where your efforts will have a tangible impact on the lives of refugees. We offer a flexible working schedule and the opportunity to contribute meaningfully to a cause you can be proud of.

Salary:€85,000 - €100,000 per annum, commensurate with experience.

Type:  Full-time, permanent.

Location: Castleriver House, (1st Floor), 14/15 Parliament Square, Dublin 2.  Whilst the role is hybrid, this is a key leadership position requiring the post holder to be visible and present in the Dublin office and for meetings in the city at least 2-3 days per week.

About our client

The Irish Council for Civil Liberties (ICCL) is Ireland’s oldest and largest independent human rights organisation.   Fully independent of government and fearless in its advocacy for human rights, ICCL has a long and successful track record in defending human rights and civil liberties and has been at the forefront of all the key human rights debates in Irish society over almost five decades.  In all of its work, ICCL is passionate in its determination to bring about a fairer and more equal Ireland, where all rights are guaranteed without exception and where the State and other powerful interests are held to account.

About the role

A rare and exciting opportunity has now arisen to lead ICCL as Executive Director. The role is the most senior position within ICCL and the public face of the organisation, responsible for the successful direction and management of ICCL whilst providing thought leadership, advocacy and voice to civil and human rights in Ireland and on the international stage.  The Executive Director reports directly to the Board of ICCL.

The successful candidate will work closely with the Board and senior management team to:

• deliver the mission, vision and strategy of the organisation;
• manage the operations of ICCL including policy development, programmes and services, finances and staffing;
• build and develop ICCL’s networks and key relationships;
• raise funds to support ICCL’s work and maintain relationships with ICCL’s funders and supporters.

If you are:

• an inspiring leader with expertise in human rights, civil liberties and/or equality;
• an experienced senior manager with the skills to lead a small and committed organisation;
• a compelling and influential communicator, used to engaging with high-level stakeholders and;
• your values and ethics align with ICCL,

then this could be the role for you!

The recruitment campaign for this position is being managed exclusively on behalf of the Irish Council for Civil Liberties (ICCL) by non-profit specialist recruitment consultancy CCI Executive Search.

It is CCI’s policy to ensure that as much accommodation as possible is provided to facilitate the participation of individuals with special needs in the recruitment process and the workplace. If you require any specific accommodations, please let us know.

Deadline for applications: 20/11/2024 15:00

The Customer Care Representative plays a vital role in furthering Toynbee Hall’s mission to eradicate poverty and improve financial well-being. By providing high quality customer service both in-person and through digital channels, this role serves as the crucial first point of contact for individuals seeking debt advice. The representative’s ability to conduct initial assessments, manage referrals, and handle client interactions with empathy and professionalism directly contributes to empowering clients to take steps towards long-term financial stability. This role is essential in ensuring an accessible, supportive service that aligns with Toynbee Hall’s commitment to building a fairer future and addressing inequality in our community
An understanding of safeguarding principles is beneficial, as the representative must ensure the safety and well-being of clients and demonstrate a willingness to further develop this understanding.

The team create a seamless experience for both clients and advisors. Their collaborative spirit and commitment to exceptional service make every day an opportunity to learn and grow. Plus, they know how to have fun while we work. Join them in making a real difference in the lives of those they assist, all while enjoying a supportive and dynamic work environment.

Scope of role

The Customer Care Representative is responsible for delivering exceptional face-to-face customer service to individuals seeking debt advice support.

Key Responsibilities

• Client Service Excellence 
• Initial Assessment Management 
• Information Management 
• Document Handling
• Multi-Channel Communication
• Referral Coordination
• Complaint Resolution
• Performance Targets 
• Team Collaboration 

Please download the full Job Description for more details.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

How to apply

Please apply through our website. Please note: we will not accept CV’s only and applications with missing information will be automatically rejected.

Closing date for applications: Thursday 28th November 2024

Background

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £20 million through their Facebook Challenges and Virtual events. 

We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event. 

On a day to day basis, our team maintains a safe and welcoming environment and ensures all challenge participants feel valued and well supported. Our reputation for delivering an excellent service has helped our agency grow at a rapid pace and we are fast approaching our busiest period. We are now on the lookout for talented fundraisers who understand the value of supporter care to join our team.

About the role

Our moderators manage Facebook groups of up to 18,000 virtual challenge participants. You will be working with some of the biggest names in the sector, supporting them to raise five and six figure sums. 

This role is perfect for skilled fundraisers who can provide excellent supporter care, and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9am (or earlier), wrap up by 9pm and adhere to our sub-three hour response time. 

As a Fundraising Group Moderator, you would be responsible for:

• Becoming the voice of the cause you are representing, adhering to their brand guidelines at all times

• Identifying, escalating and signposting any safeguarding issues

• Managing your own time and work on own initiative

• Responding to all post and queries in under three hours

• Maximising registration conversions and fundraiser activation 

• Providing fundraising support to challenge participants

• Ensuring that the group is a safe, constructive and positive environment

• Going above and beyond at all times to provide participants with an incredible experience

Our moderation takes place between 9am and 9pm, Monday-Sunday. Different challenges have different requirements and whilst you need to be on hand to monitor the group during 9am-9pm, the role does allow for a great deal of personal flexibility.

The ideal candidate will have a minimum of 3 years' professional fundraising experience. They will understand the importance of stewarding relationships and be committed to always acting in the best possible way for the charities we work so hard to support.

Full training will be provided alongside regular one to one and team catch ups. 

On a day to day basis you will:

• Work off your own initiative and have exceptional time management

• Be the charity representative for the event

• Maintain a safe and positive environment 

• Identify and solve/diffuse issues within the groups

• Bring your own personality to the role 

• Follow clear processes

• Engage with participants using a warm, friendly and informal tone

• Respond to posts and questions in a timely manner

• Respond to inbox messages from participants

• Use personal Facebook profile to moderate groups (this allows us to build relationships with participants)

• Encourage and motivate participants 

• Work on GivePanel to manage registrations 

• Post engaging content on a daily basis 

• Identify, report and signpost all safeguarding concerns 

Person Specification 

Essential

• At least three years’ professional fundraising experience

• Have own Facebook profile and strong understanding of the platform

• Be available for between 3 and 6 days per week (including one weekend day) 

• Excellent written communication skills 

• Ability to work off own initiative 

• Strong attention to detail

• Team player 

• Ability to multitask

• Problem solver 

• Creative and innovative 

• Exceptional time management skills

• Keen to learn new skills - your fundraising experience is a fantastic platform however group moderation can be a steep learning curve!

• Must be available to quickly adapt throughout the day should issues on the group arise

Desirable:

• Events and individual giving experience 

• An understanding of the Facebook Challenge model and/or experience of running Facebook Challenges

• Experience in using GivePanel or similar platform 

• Experience in managing Facebook Groups 

WIG is committed to creating a diverse and inclusive workforce. We pride ourselves on being an equal-opportunity employer and are committed to building a team that represents a whole host of backgrounds, perspectives and skills. We strongly encourage candidates of all different backgrounds and identities to apply. 

About WIG 

WIG is a purpose-driven, not-for-profit membership body that champions collaboration between leaders in business, government, and not-for-profit sectors for the common good. We believe that developing leadership capabilities for cross-sector collaboration is the key to helping build long-term prosperity for everyone in the UK. 

With a cross-sector membership base of around 250 organisations – FTSE and professional services companies, central government departments and agencies, local authorities, universities and significant charities - WIG has been convening members for 40 years through three key sets of collaboration-based activities: 

• Events - to explore the latest public policy developments and share best practice; 

• Talent exchange - through mentoring, secondments and board appointments; and 

• Leadership development – through programmes for leaders at all stages of their careers. 

An overview of the opportunity 

Reporting to the Head of Talent and Leadership Development, we are looking for a customer-focused, organised, forward thinking and creative Programme Manager to join us and drive our mission of cross-sector collaboration.

WIG was founded on secondments, and as such, they continue to play a hugely important role in our vision for a country where leaders collaborate for the common good. As leaders second in and out of organisation's, so too does knowledge sharing and porosity which enables strong decision making and improved collaboration. This is an exciting time to join the Talent and Leadership team and play an integral role in providing a first-class, customer-centric experience to WIG’s members. 

You will be responsible for managing the Charity Next Secondment Programme ( a collaborative partnership between the Civil Service Fast Stream and Charities, Not for Profit's and Academia) working collaboratively to maximise secondment engagement between the sectors. You will also manage inwards secondments to member organisations as well as working on and developing new concepts, programmes and solutions to maximise porosity and knowledge sharing. You will work closely with other departments and the wider team to develop and increase both the volume and impact of secondment initiatives. You will do this by leveraging your data-driven and research approach as well as evidencing your strong relationship and stakeholder development skills.

What we’re looking for: 

• Prior experience as a programme manager, project manager or similar, client-facing role with a demonstrable track record of excellent customer service. 
• Prior experience in internal and external stakeholder management and proven ability to build rapport and liaise with senior stakeholders. 
• Demonstrable experience in delivering successful and effective business development strategies - with strong outcomes. 
• A successful track record of using CRM systems (a plus if it's Dynamics!), Microsoft Forms, and other software applications to help aid decision making, keep on track of KPIs and to ensure strong project management and outcomes. 
• Demonstrable aptitude in managing administration and processes including the signing of secondment agreements, onboarding meetings, feedback cycles and regular communication strategies.
• Demonstrable history of meeting deadlines and the ability to oversee several different projects simultaneously. 
• Strong verbal and written communication skills with a successful track record of building rapport and liaising with senior stakeholders. 
• Exceptional organisational skills and impeccable attention to detail. 
• Whilst not mandatory, it would be a huge plus if you displayed an interest in current affairs, contributing to a well-rounded and informed professional perspective. 
• Prior experience of working to budgets, KPIs and forecasted elements of work. 
• Strong teamwork - picking up other elements of work as required from the Talent & Leadership team as well as other interdepartmental bodies. 
• A strong self-driven attitude and results orientated attitude - having a positive outlook and a clear focus on high quality output, ability to solve problems and work calmly under pressure. 
• Prior experience of operating in the leadership, talent experience would be desirable but is not essential. 

What can we offer you for your skills and experience? 

• A salary between £35,000 - £37,500 per annum, depending on experience. 
• A discretionary annual salary review and increase in line with inflation and organisational performance. 
• Unlimited access to WIG’s 120 events per year, including roundtables, breakfast briefings and our annual D&I conference. 
• Enhanced annual leave including increased leave for length of service, birthday leave, and festive office closure. 
• An opportunity to give back with the ability to take paid time off for up to 40 hours a year for community and volunteering. 
• Health and well-being support including annual BUPA health assessments, annual eye test, employee assistance programme and flexible working opportunities. 
• Blended learning and development opportunities including Internal WIG learning programmes on leadership, EDI and soft skills, access to LinkedIn Learning and FTPro and our platform, Mentor Match.
• The chance to join various internal workstreams that drive team building and belonging at WIG including our EDI committee, Social committee and GreenStream. 
• Hybrid working (at least 2 days a week from the office) with access to our office in London, Victoria. 

What do some of the main role responsibilities look like? 

• Working closely with the Head of Talent and Leadership Development; own the management and delivery of all WIG secondment programmes, including Charity Next, advertised inwards secondments and other secondment programmes and knowledge exchange initiatives both in train, and those that are yet to be developed.
• Responsible for strategic improvements and improving year on year service, impact and volumes.
• Working with the Fast Stream, the Charity Next Advisory Board, and Charity Hosts to develop, enhance and protect the future strategy of the programme.
• Maintaining and building on key stakeholder relationships within the Civil Service, not-for-profit sector partners and other potential partners.
• Presenting and being the face of secondment programmes at external events – seeking out publicity where possible to promote secondment programmes.
• Development of alum strategy, impact tracking and case studies highlighting porosity, knowledge sharing and other key elements for WIGs purpose.
• Lead analysis of feedback at relevant points during secondment cycles, utilising to form case studies and evidence of what works for further business development.
• Lead on business development activities, such as regular mailshots, business development meetings, proposals, and strategies to ensure we have the right hosts for the programmes. 

An exciting opportunity has arisen for a Senior Events and Partnerships Manager to join our Events and Partnerships Teams. This role will require the successful candidate to proactively lead our Events Team to review and overhaul our current events programme before implementing a varied and exciting refreshed programme which will engage new and current supporters as well as the local community and our children, young people and their families.

They will also lead our Partnerships Team to develop and maintain and grow long-term, high value and multifaceted community, group and corporate partnerships to maximise income, value and influence for The Children’s Trust.

Staff benefits include, shuttle bus, and more… Read more below

Role Requirements

• Working alongside the Head of Public Fundraising, you will strengthen and implement business planning, pipeline and budgeting processes as well as devise comprehensive audience-led stewardship plans, maintaining momentum and focus to achieve targets.  
• Lead the implementation and delivery of the strategy for the Events and Partnerships teams and work with the Head of Public Fundraising and the teams to develop and review strategies to maximise income from events and partnerships
• Manage partnership pipeline including building opportunities with new businesses to increase the range, value and number of partnerships for The Children’s Trust
• Lead the Events team to review and overhaul our current events programme so that we are maximising net income and ROI as well as meeting the needs of our supporters and local community, and building connections and long-term relationships with our events supporters
• Work across the Retail, Fundraising and Communications directorate to maximise opportunities for contact mapping, cross-sell and support the activity of other teams within the directorate (including but not limited to stock donations, sponsorship of committee-led events, pro bono support, gifts in kind etc.)
• Be responsible for the implementation of the budgets and delivery of income and expenditure against the plans
• Bring the Events and Partnerships teams together to ensure that we are seizing opportunities to integrate the programmes, for instance through corporate sponsorships of events, employee volunteering or participation, donated goods for raffles and auctions, match funding and more
• Develop relationships with colleagues across the Public Fundraising Team, wider directorate and organisation to ensure that opportunities for engagement, integration and promotion of events and partnerships are maximised and publicised

Interview Date: TBC

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Salvation Army – Head of Philanthropy
Location: Hybrid working, 2 days in office, London SE5.
Salary: £66,234-£70,010 per annum.
Contract: Permanent, full-time hours. 

The Salvation Army, the UK’s leading social welfare charity, is seeking an experienced philanthropy professional to be responsible for a pipeline of approximately £5 million per year and work with their Fundraising Senior Leadership Team and wider Fundraising Department to drive income growth.

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

The role will be responsible for ensuring that The Salvation Army maintains and increases its impactful presence as one of the top 10 charities in the UK, and as a worldwide Christian Church that puts belief into action. The Head of Philanthropy will ensure high value relationships are well managed and the provision of steady income growth to fund the charity’s mission. This will involve maximising donations from existing supporters and investing in innovative fundraising activities to widen the number of high value supporters, trusts and companies giving to the organisation, as well as to drive retention and increase net income. The role will represent the Corporate, Trust and Major Donor teams across The Salvation Army.

The successful candidate will have extensive experience in all aspects of philanthropy fundraising, as well as a strong understanding of the drivers and motivators of trust, major donor and corporate giving, and emerging trends. You will have a proven track of successful six figure fundraising in at least two of the following areas: corporate, trust and major donors. You will have excellent interpersonal skills with the ability to influence and collaborate with individuals across the organisation at all levels of seniority. You will also possess excellent leadership and people management skills.

This is an exciting time to join The Salvation Army as the charity looks to invest in all aspects of fundraising and marketing. If you are an ambitious, fundraising expert with the relevant skills and experience, looking for your next challenge, and would like to play a key role in The Salvation Army’s philanthropic income growth, this could be the role you’re looking for.

CLOSING DATE: Monday 25th November, 9.00am

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply as soon as possible to register your interest. 

We are looking for a skilled HR Officer who will recruit, support and develop talent through policies and managing procedures. You will be responsible for overseeing the day-to-day and administrative tasks required within the People Department and you’ll contribute to making the company a better place to work. The aim of this role will be to provide excellent assistance and support to employees and managers.

If you are passionate about HR and highly efficient, we would love to hear from you.

What you will do:

• Support the development and implementation of HR initiatives and systems
• Provide guidance and support to managers and employees on policies and procedures
• Be actively involved in recruitment by preparing job descriptions alongside recruiting managers, posting job advertisements and managing the hiring process
• Oversee the creation and implementation of effective onboarding plans including induction
• Ensure all agreed training is provided and implemented throughout the year
• Assist line managers in performance management processes
• Support the management of disciplinary and grievance issues
• Review payroll and pension requirements on a monthly basis

Team Structure:

You will be joining a People team as a team leader, responsible for the line management of our passionate HR Assistant who will work with you on monthly payroll and pensions, employee onboarding, training, and people data.

You will report into our Head of People and Culture who will work with you to identify trends, provide strategic direction, shape policy and act as a first point of escalation for any cases you may have to work through.

You will work alongside our talented Volunteering People Manager who provides key HR support to our volunteer community including building robust processes, handling any complaints or issues, managing volunteer engagement and supporting with Diversity, Equality and Inclusion.

 About you

We are seeking a passionate HR professional who has or is working towards a CIPD qualification (level 3- 5), or has the equivalent experience in human resources.

Knowledge of HRIS and payroll systems would be beneficial and experience with payroll would be preferable so that you are able to provide key support to our HR Assistant with this process.

A strong understanding of the Employee lifecycle and all aspects of HR, strong communication and interpersonal skills, ability to manage difficult conversations and conflict, and being friendly and approachable are all skills that we seek for this role.

What can we offer you?

• 24 ½ days annual leave + Bank Holidays
• Free CSSC Membership
• 90 minutes of wellbeing time, per week
• Flexible working (remote and office based)
• Excellent company pension schemes available
• Training and Development opportunities
• Access to Employee Assistance Programme
• Cycle to Work Scheme

About us:

We are a not-for-profit membership organisation with over 130,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organisation values are Passionate, Progressive, Supportive and Social.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Types: Permanent, Full-time

Salary: From £30,000.00 per year

Schedule:

• Monday to Friday (Hybrid, working within the office 3 days a week)

Ability to commute/relocate:

• High Wycombe: reliably commute or plan to relocate before starting work (required)

Job Title: Data & Impact Director (Maternity cover)

Department: Core Group

Reports to: Managing Director, Investment

Salary: £72,950 p/a

Contract: 12 months (dependent on start date)

Location: Hybrid / London, EC4A and homeworking

The opportunity:

Working within the Impact and Investment team, you will support Better Society Capital to manage and leverage impact and system change data, processes and our tools, to enable effective data driven insights to help decision making, drive our strategy and support market building.

The Interim Data & Impact Director will play an important role in defining the way we manage our impact and systems change data by designing workflows and processes to ensure an effective flow of data across our investment process and translating this into impact management information and insight. The role will also help support key impact projects and influence the impact practices of other market players.

What you will do:

Portfolio Data: Impact & Systems Change

•  Lead on developing our impact and system change data management architecture and infrastructure to create a ‘data-on demand’ environment. This includes designing workflows to collect and receive impact data from fund managers, aggregating with existing portfolio data, and presenting for insights, learning, and decision making, including the creation of data dashboards and other tools.

• Oversee the impact and systems change data stored on Salesforce and other management information systems ensuring it is up-to-date and accurate and designing workflows to process and report on the data.

• Lead on the design, data collation, analysis and presentation of the investment portfolio’s impact performance for our annual impact and systems change performance committee.

• Supporting the impact manager to deliver the annual impact report, leading on our data input.

• Creation of reports and presentations that are engaging, user-friendly, insightful, and incorporate best practices in data visualisation and storytelling throughout the impact calendar i.e. lead on website updates for our investment numbers & where we invest section

• Working collaboratively with Communications, Investor Engagement, Policy, Finance, Legal, and Operations groups and external Fund Managers on cross functional projects and initiatives.

• Assist the Head of Impact and the Head of Investment Management in delivering our impact and systems change approach across stakeholders (incl. BSC Board, external audiences) and products (BSC’s Annual Report, BSC’s Impact Report, etc.)

Market Data

• Leading our annual market sizing estimate & enterprise level data release, collaborating closely with relevant teams including market systems and communications to effectively communicate our findings and insight.

• Working closely with other market players i.e. GIIN, Impact Investing Institute and European NABS to share and alignbest practice with market sizing methodologies.

Systems Management

• Maintain and help develop back-end architecture of Salesforce and user experience on our frontline, impact and co-investor objects working closely with our Salesforce Administrator to continue to build out our impact data infrastructure.

• Using Tableau/Power BI and other visualisation tools to present data clearly and build in house capacity to encourage others to ‘self-serve’– allowing users to gain portfolio level insight.

What you will bring:

Skills, Abilities and Attributes

• Structured thinker able to synthesise, simplify and reframe complex problems

• A collaborative team player, able to establish excellent working relationships

• Attention to detail with an ability to prioritise ideas and initiatives

• Ability to balance quantitative with qualitative, leading to pragmatic creativity

Embody Better Society Capital core values:

• Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.

• Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change

• Openness - We listen, learn, experiment and collaborate.  And we are adaptive and flexible in responding to what we learn.

• Rigorous - We take a rigorous approach in all we do.  We expect the highest standards and continually strive for excellence

• Respectful - We are genuine in both our approach and aspiration.  We value each member of our team and our partners for what they bring.

Experience

Essential

• Experience leading on impact, ESG or equivalent data management process design and execution to enable insights and drive decision making

• Experience and confidence in using Microsoft Excel, PowerPoint, and data visualisation software to create dashboards (i.e. Tableau, Power BI or similar)

• Proven project management skills

• A background relevant to Better Society Capital objectives (such as government, social enterprise or charity, finance, or investment)

• A passion for and demonstrable commitment to Better Society Capital’s social mission and the UK social sector

Desirable

• Experience in using Salesforce

• Awareness and experience of utilising external data sets to supplement internal data analysis

• Experience in leveraging new technologies (i.e. AI generated analytics) to drive insights 

• Experience in impact measurement and management processes, ideally in an investment context

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Other terms

Location: We are a UK-based business with an office in the Chancery Lane area of London, accessible to a number of public transport links. Our current approach allows colleagues to spend 40% - 60% of their working hours in the office, and the remainder from home. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we continue to adapt to the changing needs of our diverse workforce.

Right to work: Right to work in the UK required 

Equality, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+; racialized; disabled; under-served communities)

 We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch with Nica Gordon (People and Talent Officer)

How to apply:  

Please apply via Applied by 23:59pm on Tuesday the 19th November 2024.

Applied is a platform designed to minimise unconscious bias in recruitment. You will be asked some work-based questions which are reviewed anonymously by the hiring panel. Please note, while you will upload your CV, it will not be viewed by panel members at this stage, so we ask that you give full consideration to each answer.

Please note: We screen for answers generated by Chat GPT. To get a 5 star score, we ask that your Applied answers are authentic and reflect your own knowledge, skills and motivations.

As a Disability Confident employer, we guarantee an initial telephone interview for all candidates with disabilities who meet the minimum criteria for the job where possible. We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you. If we receive an exceptionally high volume of applicants, we may not be able to facilitate interviews for everyone.

Interviews

Round 1 interviews will be held approximately w/c 2nd December

Round 2 interviews will be held approximately w/c 9th December

Junior Finance Officer (Sales Ledger)

Location: Hybrid (minimum 40% office-based)

Contract Type: Permanent

Salary: £25,753 - £27,573 (pro-rata £15,452 - £16,544)

Hours: Part-time, 21 hours per week with flexible scheduling options

Do you want to drive change while advancing your finance skills?

As a Junior Finance Officer at Suzy Lamplugh Trust, you’ll be integral in managing essential sales ledger functions, contributing to impactful safety initiatives, and working alongside a passionate, mission-driven team. This role offers you the opportunity to grow professionally while making a meaningful difference.

About Suzy Lamplugh Trust

This role represents a chance to join the UK’s leading personal safety charity and authority on stalking prevention. Established in memory of Suzy Lamplugh, who tragically went missing in 1986, our Trust pioneers work in reducing abuse, aggression, and violence through education, advocacy, and direct support.

Our achievements include:

· Training over one million lone and frontline workers across various sectors in personal safety

· Driving legislative changes to improve public safety

· Supporting over 75,000 victims of stalking through our National Stalking Helpline and advocacy services

Role Overview

The Junior Finance Officer will manage sales ledger transactions, ensuring accurate, timely financial data that supports the Trust's internal financial controls and monthly reconciliations. You’ll collaborate with various departments, uphold best practices, and contribute directly to the Trust’s financial integrity.

Key Responsibilities:

· Issue client invoices and accurately input sales receipts

· Generate and update weekly aged debtors reports

· Support the credit controller with debt follow-up and respond to client inquiries

· Complete new supplier forms and maintain accurate supplier data

· Reconcile monthly invoices and handle sales ledger queries

· Conduct monthly bank reconciliations and back up financial data

· Reconcile weekly Commercial CRM records (training provided)

What We Offer:

At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package:

· Flexible 21-Hour Work Week: Design a schedule that works for you—our part-time hours are adaptable to fit your availability and our needs

· Hybrid Working: With a minimum of 40% office-based work

· Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays

· Special Leave: Including days for personal milestones, like moving house or celebrating your birthday

· Pension Contribution: 5% employer contribution

· Health & Wellbeing App: Access to counselling, advice, and discounts

· Occupational Sick Pay increasing with service

· Additional Perks: Cycle to Work scheme, interest-free travel loan for season tickets, and regular team events

How to Apply:

Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered.

Deadline: 25th November 2024, by 5:30 PM

Join us in building safer communities and empowering people across the UK.

Own The Space is a campaign incubator that supports individuals and groups seeking to have a positive impact in the world. Founded just over two years ago, we are seeking a finance and team coordinator to become an integral part of our expanding team. As the Finance and Team assistant, you will have experience in an administrative and finance role and have the ability to deal effectively with suppliers, internal teams and freelance contractors.

Responsibilities: Finance

• Expense and invoice Management: Accurately file and record expenses and invoices using QuickBooks or Xero
• Payments: weekly payment run and payroll
• Cash flow reporting: Assist in preparing and maintaining monthly cash flow reports and tracking spend across projects as directed by the CFO
• VAT returns: Handle quarterly VAT returns to ensure compliance with UK financial regulations
• Tax: Provide assistance with tax preparation and compliance
• Annual returns: Support in the preparation of the annual return in collaboration with our CFO
• Data management: Maintain and update financial records in Google Sheets
• Expenses: Management of expenses platform and related enquiries
• Discretion and confidentiality: Handle sensitive financial information with the highest level of discretion

Responsibilities: Team Support

• Support the maintenance of office infrastructure
• Prepare contracts for consultants and vendors and be the first point of contact for any related enquiries.
• Support on discrete research tasks regarding team management and development
• Liaise with vendors, funders and consultants as needed
• Manage organisational subscriptions and file management
• Support the leadership team as needed in the running of the organisation (for example, management of office spaces, coordination of meetings etc)
• Management of organisational registration and ensuring we are meeting all requirements of Company House

In addition to brilliance in your discipline, below are the core attributes we think will make you successful and happy in the role. You are:

• A strong communicator: You enjoy working with others and can provide clear written and verbal communications for non-financial team members
• Excited to learn new things : You are able to adjust to changing circumstances and get excited by the chance to learn new things and suggest ways to improve.
• A doer: You work best when part of a small, collaborative team. You think beyond the limits of your current role, spot opportunities and make things happen.

Experience

• We are looking for someone with at least two years of experience in a previous role
• Previous experience of financial accounting especially around bank reconciliations, month-end, payment run etc
• Excellent time management skills and display a high degree of computer proficiency (including Google Suite and experience of working with databases)
• Previous experience in the not-for-profit sector is preferred but not essential – although we ask for a strong commitment to social impact but this can be through volunteering, activism etc

Compensation and Benefits

• This role is two days a week. We are open to this being two full full days or the allocation being stretched across the week.
• The contract is being offered on a one year fixed-term contract at 37,000 GBP pro-rata with a strong possibility of extension
• Benefits include 35 days annual leave, pro-rata (inclusive of public holidays and grace days), pension scheme
• Own The Space does not negotiate salaries / fees to keep compensation at our organisation as fair and equitable as possible
• Own The Space has offices in London and Bristol, UK. If you are based outside of these locations we are also set up for remote work but we would expect you to travel to London at least one a quarter

Applying

• If you’re interested please send your CV and a paragraph outlining your interest. We are reviewing applications starting on 30th October and will continue until the post is filled. We will not consider applications that do not outline your interest and fit for the role.
• We make our recruitment accessible to any and all people. If you need an accommodation to participate in the application process, please contact us

Inclusion and Diversity

We know that diverse teams lead to better outcomes and each new hire is a chance for Own The Space to bring in new perspectives and approaches. We welcome applications from all backgrounds regardless of gender, age, disability, religion, sexual orientation and cultural identity. We aim for Own The Space to be a welcoming, supportive and creative place to work.

ABOUT MORE IN COMMON

More in Common is a research agency working across the US, UK, Germany, France, Poland, Spain and Brazil to tackle polarisation and division. More in Common leads and supports initiatives to build more united, inclusive, and resilient societies. Our mission is to understand the forces driving us apart, help societies find common ground and bring people together to tackle shared challenges.

In the UK, our work is best described as being part consultancy and part think tank. We provide a full suite of research services including polling and focus group research; evidence reviews; audience mapping; strategic communications and campaign development. More in Common are members of the British Polling Council and were among the most accurate pollsters of the 2024 General Election.

Our work is informed by our ground-breaking segmentation of the British public. This unique values-based lens to our quantitative and qualitative research means we can understand not only what the public thinks of the big challenges facing British society today – but crucially why they think it. Our approach helps both to amplify the voices of groups often left out of political and media debates, and supports leaders in institutions across government, media and civil society to better navigate tricky and divisive issues. Our insights are regularly used by senior political leaders across all political parties to shape their thinking and strategy on the major issues facing the country. 

Over the last year, More in Common has published agenda-setting thought leadership on a whole range of debates facing British society – from exploring the public’s starting points on climate action; to understanding how the British public is navigating major debates from EDI training to the conflict in Israel and Palestine; to highlighting the public’s expectations on mental health reform and what’s next for the levelling up agenda. Our work is regularly covered in the British press and media and we’ve developed a series of partnerships with broadcasters and newspapers to deliver top-quality research insights.    

Through our consultancy, More in Common has also supported dozens of partners with insights and strategic communications support. We’ve helped national institutions such as the BBC, British Library and National Trust to better understand their audiences, we’ve helped partners in government and civil society with the set-up and delivery of the Homes for Ukraine scheme, and we’ve supported a range of partners to test their manifesto ideas from the National Farmers Union to Rethink Mental Illness among many others. 
 

DIVERSITY + EQUITY + INCLUSION
We will have a better chance of uniting divided societies if our team reflects a broad range of social and cultural backgrounds, beliefs, political opinions, and life experiences. We particularly encourage applications from underrepresented and minority communities. 
 

ABOUT THIS ROLE 
More in Common is seeking a full-time Events and Operations Associate. More in Common UK is a small team with a start-up culture where everyone is expected to execute a range of responsibilities. The Events and Operations Associate will primarily facilitate our annual programme of Party Conference events and build out our event offering year round. The role will involve working closely with the UK Team on project management and supporting More in Common’s communications and dissemination work. There will also be opportunities to contribute to research and client work, and to personalise the role. The successful candidate will report to our UK Associate Director for Strategy and Development.

Events and dissemination

• Designing, organising and promoting a regular programme of in-person panel events and online webinars to share More in Common’s insights. 

• Coordinating the planning and preparation of More in Common’s programme of Party Conference events - including logistics, invitations and publicity. 

• Identifying potential sponsors and partners for More in Common’s events and in particular the Party Conference Programme 

• Designing and delivering workshops for More in Common’s partners and clients 

• Drafting and developing data briefings and press releases for journalists, conducting data checks, and designing and publishing reports on our website

• Drafting op-eds, Twitter threads, blogs and newsletters using More in Common’s insights

• Designing webinars and short insights products to disseminate our latest insights and research to partners and the wider ecosystem 

Operations, finance and additional responsibilities

• Day-to-day support and project management on a range of our client and partner projects

• Supporting the Associate Director and working with our finance team on our financial management 

• Managing external research vendors relationship including scheduling focus groups 

• Identifying new partners, clients and opportunities across various sectors for events and workshops

• Draft weekly newsletter 

• Keep More in Common’s CRM up-to-date with clients, partners and stakeholders details

JOINING MORE IN COMMON
With over 60 staff across seven countries, each member of our team makes a vital contribution to our impact, and we put a strong emphasis on team selection and values. We look for people who:

• Are strategic, rigorous, restless, energetic and creative

• Are able to think ahead and get big stuff done

• Are committed to a process of ongoing learning

• Have direct experience with and understand people from different perspectives and backgrounds

• Are excited to do work that works across political divides and that promotes shared national identities

• Are interested in reaching left behind communities

• Are excited to work with heart as well as head

• Want to be part of finding practical solutions 

QUALIFICATIONS AND EXPERIENCE
We look for great people before we look for specific qualifications and experience. However, the following will be an asset for this role:

• Experience of organising & co-ordinating high-profile events to disseminate research

• Project management and financial project management experience

• An understanding of the UK political system and a keen interest in current affairs and UK public policy

• Curiosity for understanding and engaging people, and a desire to tell new stories that focus on building upon common ground in Britain today

• Professional background in an opinion research, public affairs, policy or strategy consultancy, or civil society would be desirable

COMPENSATION

• Competitive salary (£35,000-£40,000) and excellent benefits along with generous leave policy

• Personal learning and growth budget

HOW TO APPLY 
The application deadline is Tuesday 26th November 2024. 
Applications should include a CV and cover letter. 

Indicative Timeline

• Closing Date: Tuesday 26th November, 17.00 

• Initial chat with Associate Director on Zoom: Friday 29th November 2024

• Conversations with other More in Common team members: 3rd and 4th December 2024

• In person final interview panel: 11th December 2024 

We expect to make an offer to the successful candidate by 13th December 2024 

About the BSAVA:

The BSAVA is a professional membership association which exists to pioneer a sustainable future for our members and the wider profession. With a membership of more than 10,000 veterinary surgeons, vet nurses and students, we rely on over 300 volunteers to help us achieve our mission. Volunteers provide an essential connection to subject matter expertise as well as to the members who benefit from the products and services we develop to help them thrive as professionals.  Each year BSAVA volunteers work with us to continuously improve and innovate the numerous education courses, events, and publications we deliver to help them and their peers succeed. 

The role:

The British Small Animal Veterinary Association (BSAVA), based near Gloucester with hybrid working, has a fantastic opportunity for an experienced Volunteers Manager to lead a progressive and inclusive volunteer culture within BSAVA. This role is central to ensuring best practices in volunteer management and enhancing the volunteer experience. The ideal candidate will bring expertise in volunteer management, an understanding of equity, diversity, and inclusion (EDI), and the ability to inspire a thriving volunteer community that supports BSAVA's values and strategic goals.

If you are a proactive, empathetic, and organised individual with a passion for volunteer management and a desire to make a difference in the veterinary profession, we would love to hear from you.

Skills and experience:

The successful candidate will have an HR qualification or equivalent experience and be able to demonstrate experience of managing volunteers either through projects or committees. 

We are looking for excellent communication and interpersonal skills, and able to manage competing priorities.  The individual must be empathetic and able to engage a diverse range of people, not only inspiring them but motivating them to want to get involved.  Experience of community building, either online or in person would be of benefit.  The right person will be flexible and take a non-judgemental, solution orientated approach. 

Other essential skills include:

· Excellent IT skills including Microsoft Office

· The ability to work proactively, using your own initiative to accomplish a variety of tasks

· A flexible approach to work

· High attention to detail

· Exceptional organisational and time management skills

· The ability to work effectively within a team

This post reports to the CEO.

We offer:

· Generous employer pension contributions starting at 7% and increasing to 10% with length of service

· Holiday starting at 25 days (plus bank holidays) rising by 1 day each year up to 28 days, plus a further entitlement of an additional one day every 5 years of service.

· Bupa dental plan.

· Enhanced pay for maternity, paternity, adoption and other family-related leave.

· Life assurance of 3 x annual salary.

· Support for hybrid working for our employees, meaning you can work at home for up to two days a week and we also have a comprehensive Flexible Working Policy.

· Access to a free legal helpline where you can ask our specialist lawyers for legal advice on an array of topics.

· Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and a network of mental health first aiders. Plus, enhanced Company sick pay, access to private medical insurance upon completion of 12 months’ service, occupational health service and annual flu vaccinations.

· Training and development.

· Free onsite parking, and for those who wish to cycle, we offer a cycle to work scheme which provides a discounted purchase of a bicycle and accessories for healthy, low carbon travel.

· Last but by no means least, we have regular social activities and events for those who wish to join!

And we are:

Community friendly – offering paid leave to volunteer for a charity or not for profit organisation.

Committed to supporting sustainability in our work and in the veterinary profession.  The Association has completed a certified carbon audit and has been awarded Silver accreditation with Investors in the Environment.

So, if you are bold and innovative, strive for excellence whilst taking ownership and accountability of your work, show passion for what you do and work effectively in a team – then you’ll be a great fit for the Association, and we would love to hear from you.

Role Purpose

The Senior Accountant will be part of the Khalsa Aid Management Team and will report to the CFO.  You will provide financial leadership in all financial areas including production of monthly accounts; financial controls; general accounting; budgets; financial planning and analysis; policy management and adherence; compliance; risk; exchange rate management; key business and financial processes; cost management and auditing. You will play a crucial role in ensuring the organisation’s financial health, compliance and efficient operations. 

Key Responsibilities

Financial & Operational Management

• Preparation and approval of all financial reporting materials and metrics; including monthly Business Performance Report, KPI’s, and Management Accounts, Project Aid reporting as well as annual financial reports
• Oversee budgeting, and the implementation of budgets, setting goals.
• Present operational metrics to monitor progress on the efficient spending of KAI Charity Aid funds. Implement a programme of timely corrective actions where necessary thereby implementing best in class practices
• Ensure that financial records and systems are maintained in accordance with Generally Accepted Accounting Principles and are compliant with Charity reporting requirements
• Ensure compliance with organisation policies and procedures, a robust controls environment is in place and that approval processes are adhered to
• Manage cash flow and exchange risk including proactive working capital management and accurate cash forecasting
• Direct all financial, project-based, and departmental accounting including foreign operations
• Ensure Management Information Systems are appropriate for internal, external and regulatory requirements
• Evaluate business processes, recommend and implement improvements

Team Management

• Provide leadership to the Accounts Assistant by providing clear goals and objectives.
• Lead with a management style that creates a culture that fosters collaboration, encourages cooperation, promotes creativity, values willingness to assume prudent risk and responsibility, reflects a sense of urgency and ensures results driven work environment
• Engage other members of the Khalsa Aid Team to facilitate cross-department collaboration that ensures that all financial and related IT solutions positively support the business’s strategic plan execution, operational delivery, and data collection needs

Detailed tasks to be carried out:

1. Day-to-Day Financial Operations:
   • Monitor bills, invoicing, donations, and other transactions.
   • Oversee the work of the Finance Assistant.
   • Register invoices from suppliers and service providers for payment.
   • Handle various donation platforms (e.g., JustGiving, Enthuse, Worldpay, Donorbox).
   • Post and review month-end journals, accruals, and prepayments.
   • Process purchase orders and bills.
   • Answer supplier and donor queries.
   • Monitor email inboxes and confirm donations.
2. Banking and Reconciliation:
   • Enter payments in the bank for authorization.
   • Complete and check bank reconciliation for various accounts using XERO.
   • Monitor restricted fund movements.
   • Track and report fund utilization.
   • Maintain petty cash and handle cash/cheques.
3. Cash Flow Management:
   • ​​Monitor cash flow and ensure liquidity for overseas operations.
   • Inform Treasurers about fund requirements.
   • Arrange cash for overseas travel.
4. Payroll Duties:
   • Process monthly payroll, including RTI submissions and pension feeds.
   • Handle new starters, leavers, absences, and statutory leave/pay.
   • File P11D-B for benefits in kind.
5. Audit and Compliance:
   • Coordinate annual audits with external auditors and department managers.
   • Assist in writing and finalizing the Annual Trustee report.
   • Ensure compliance with regulatory requirements and internal policies.
   • Liaise with auditors and third-party contractors.
     • Assist with annual reviews from charity commissions and banks.
     • Develop and enforce financial policies and procedures.
6. Financial Planning and Analysis:
   • Support CFO in month-end and year-end processes
   • Assist in forecasting and budget preparation.
   • Conduct variance analysis and review balance sheet reconciliations.
   • Implement audit recommendations.
   • Stay informed about accounting software and technological advances.
   • Insurance – ensure adequate cover for insurance.

Role Requirements

•  Able to work flexibly to meet the demands of the role to get the job done.

Qualifications/ Skills Required

• Recognised professional accounting qualification or enroute to qualification
• Educated to degree standard
• Work experience is essential – 2-3 years in a busy organisation, preferably a UK charity
• Knowledgeable of the regulatory and reporting requirements for a UK Charity
• Technically and managerially competent with impact awareness of specialist areas including accounting, controls and governance, audit, ethics and risk management
• IT literate – Microsoft, finance and management accounting systems, ERP systems
• Experience in XERO and Gift Aid will be an added advantage
• Additional languages such as Punjabi, Hindi or Urdu would be advantageous