Children And Youth Development Officer Jobs in BD13 5FD

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based capable Fundraising Administration & Operations Officer to provide critical support to the Partnerships & Philanthropy and Programme Funding teams.

· Enable smooth operation of systems and processes

· Implement standard operating procedures

· Support high-value fundraising and programme teams to work efficiently and effectively.

· Coordinate diaries, travel, meetings (internal and external)

· Accurate and efficient data collection and reporting

· Oversee Salesforce CRM and manage programme pipelines

· Liaise with colleagues across SOS Children’s Villages UK, the global Federation and external partners

If you are a proactive, detail-oriented professional with experience in operations, systems or administrative roles – and a passion for support teams working to improve children’s lives – we want to hear from you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Tuesday 11 February 2025 at 23:59 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based dynamic Head of Communications and Digital (maternity cover – 12 months from mid-May) to lead on the strategic implementation of communications and digital initiatives.

• Enhance our brand visibility in the UK
• Ensure effective engagement and communication with our supporters
• Create and implement our digital and content strategies
• Leverage creative content and campaigns
• Work with colleagues in the UK and across the SOS Children’s Villages Federation to achieve results. 
• Line manage two capable direct reports

If you are a proactive and collaborative communications and digital professional adept at managing a diverse range of priorities, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Tuesday 11 February 2025, 9.00 am UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

About Chapter One

Chapter One is a growing charity dedicated to ensuring every child has access to one-to-one reading support at the time they need it most. 

Our innovative Online Reading Volunteers Programme aims to support 3,300 children facing disadvantage during the 2024-25 academic year, pairing five to eight-year-old children with reading support volunteers from over 140 local and national businesses. Our unique approach requires volunteers to commit just 30 minutes a week for an entire academic year, using our bespoke digital platform. The results are transformative, significantly boosting children's reading confidence and ability. Our ambitious five year plan targets growth of 20% year on year.

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

With ambitious targets to support thousands more children by 2029, Chapter One is seeking a passionate, energetic Fundraising Officer to be an integral part of our Fundraising team. Reporting to our Trusts & Foundations Manager, you’ll generate income from a range of existing and new trusts and foundations, along with individual fundraising activities to contribute towards the 2024-25 fundraising target of £278,000, rising to £348,000 in 2025-26 in which you’ll have an individual target.

This new role is ideal for an early career professional who can write creative, compelling bids and build impactful relationships to make your mark in a fast-growing charity which is flexible and agile. You’ll be a proactive, determined self-starter and have high standards for yourself and others. You’ll develop and manage a funding pipeline by investing in thorough research and relationship cultivation, and you will thrive in working with funders, partners and supporters on a day -to-day basis. 

Key Responsibilities

Deliver the fundraising plan 

● Work collaboratively with the Trusts & Foundations Manager to grow Chapter One’s fundraising portfolio and meet agreed income targets from trusts and foundations. 

● Maintain a portfolio of existing trusts and foundations, ensuring an excellent cultivation and stewardship journey​ in order to build relationships and maximise income. 

● Proactively identify and research new prospective trust funders, finding creative ways to engage with them to secure support.

● Create compelling and tailored fundraising applications and reports, ensuring there is a strong emotional case for support and accuracy, to inspire prospects and supporters across trusts and foundations. 

● Contribute to the highest levels of donor care for supporters, including creative stewardship, adhering to all grant conditions and responding in a timely manner to all enquiries from supporters and prospects. 

● Research, interpret and present data about literacy and impact that makes a compelling case for Chapter One’s programmes. 

● Contribute to internal planning and budget setting for restricted and unrestricted activities, setting out clear plans and a pipeline for income generation from trusts and foundations.

● Work with the Trusts & Foundations Manager, Corporate Partnerships team and Communications team to support the development of strategies and campaigns to grow individual giving from existing volunteers and supporters.

● Undertake administrative duties to support the delivery of individual fundraising initiatives including matched-giving campaigns and Payroll Giving. 

● Work closely with the Trusts & Foundations Manager, Business Development Manager, Corporate Partnerships team and Communications team to ensure a cohesive approach and maximise all fundraising opportunities.

General

● Oversee and maintain specific fundraising administrative processes, including

recording of activity on the Salesforce CRM and internal databases.

● Maintain up-to-date knowledge of fundraising regulations, networks, and developments across the sector. 

● Adherence to Chapter One’s Donation Acceptance Policy.

● Contribute to forecasting and regular reporting, producing verbal and written reports for senior management as required.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

● A commitment to Chapter One’s mission and values.

● Experience of fundraising, ideally from trusts and foundations.

● A demonstrable track record of successfully generating income and achieving targets. 

● An ability to create compelling and successful fundraising applications and proposals. 

● Excellent written communication skills, with an understanding of how to tailor communications for different audiences/contexts.

● Strong interpersonal skills, with the ability to build and manage relationships with a range of stakeholders, both internally and externally. 

● Evidence of effective prospect research, growing and managing a pipeline, planning for your portfolio and increasing income​.

● Good financial acumen and proven ability to present complex financial information accurately.

● Excellent organisational skills, attention to detail and high levels of accuracy.

● Ability to effectively work under pressure and manage conflicting priorities.

You’ll be more successful in the role if you have:

● Experience of individual giving or employee fundraising.

● Experience of working in a charity that has a strong corporate volunteering offer.​

● Experience using the Salesforce CRM Non-profit Success Pack.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

THE ROLE

This is an exciting opportunity for a database specialist looking for an organisation with purpose, where your work makes a difference to vulnerable children every day. This is a brand-new role in our organisation which is putting data at the heart of its new strategy.

WHO ARE WE LOOKING FOR?

As a person who is passionate about the power of data, you will have the opportunity to shape the way that the organisation captures and analyses fundraising income and other data to maximise income which will in turn enable us to support more children.

You will have a track record of managing a fundraising database in a charitable organisation and proven data analysis skills. This role will provide an essential link between the finance and fundraising & marketing teams and will suit someone who thrives on working collaboratively to achieve the goals of the organisation.

We are looking for someone with advanced skills in data management. Time management and problem solving are an essential part of this role.

STILL INTERESTED? HOW TO APPLY...

To apply for this position, please visit our website

Please note that Railway Children will only accept applications made using this application form and will not accept CVs, academic certificates or covering letters.

 Closing date: Sunday February 2nd at 5pm.

Candidates will be assessed on application and may be contacted before the closing date. At Railway Children, we are committed to the safeguarding and protection of all those who come into contact with us in our work. We follow a range of procedures to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us.

This post is subject to a range of background and reference checks including criminal records check.

Due to the number of applications often received, only those to be invited for interview will be informed of the outcome of their application. Applicants who have not heard within two weeks of the closing date should assume they have been unsuccessful. THANK YOU

An experienced major donor fundraiser, you will relish the opportunity to own and launch a strategy and implement a long-term engagement plan to strengthen Major Donor relationships that will deliver a new and sustainable income stream.

On the back of continued growth due to successful fundraising performance over the last 5 years, we are ready to take the next step in our fundraising strategy and launch a Philanthropy Giving programme.  You will bring specific expertise and skills in this field to support the fundraising team and build on the already strong stewardship and engagement we have with key individuals.

The role is new and on an initial fixed term contract of 12 months but with the potential to make the role permanent if the strategy succeeds.

You're likely to be a seasoned philanthropy professional, ideally with a track record securing gifts at £50k+. You will be comfortable in working closely with a Senior Leadership team and Board.

With an understanding of philanthropy and what makes major donors tick, you will also have the appetite and aptitude to develop new relationships from scratch.

The role will be a good mix of stewarding existing relationships and building brand-new ones. Therefore, you will need to be comfortable and confident researching and developing new contacts, harnessing the potential of existing networks and working closely with the wider organisation.

A key part to the role will be to deliver engagement activities, therefore event planning and strong project management skills are essential.

Role:      Finance Manager

Salary:    £38.000

Location:    Work remotely 

Status:  Full time (35 hours per week) permanent. 

Part time will be considered 4 days per week minimum

Reports to:    Executive Director

     Treasurer

Start date:             ASAP

Closing Date for Applications: Sunday the 9th of February

Online finance test: Friday the 14th of February

Online interviews: Thursday the 20th of February

About Children Change Colombia

Children Change Colombia is a UK registered charity with 33 years' experience in defending children's rights in Colombia. Today we are the UK's largest charity working exclusively in Colombia. We work with children whose rights to a safe, happy childhood, and a fulfilling future, are threatened by poverty, inequality and violence. We work with the children most at risk, to keep them safe and defend their rights in the long term, to tackle neglected issues that few others address and to strengthen children's organisations.

Through local partnerships, we currently work on three neglected issues:

• Sexual and gender-based violence 

• Access to education

• Forced recruitment into armed groups and reintegration into society

We believe that, with knowledge of their rights and the confidence to assert them, children can transform their own lives, their communities and Colombia itself.

We are a small and lively organisation and you will quickly become an essential part of our friendly team, involved in all areas of discussion and supporting the many areas of our work. Since 2020, we have tripled the number of beneficiaries and doubled our number of projects, geographical areas of work, and annual income —all while keeping administrative costs low.

In 2024 alone, our programs positively impacted the lives of 4,320 children and 1,920 adults in Colombia, plus 126 children from London, and their families. We also conducted three workshops with our local partners - online and in person - as part of our capacity-building programme. In 2024 we supported 7 local grassroots organisations with 11 different projects.

Purpose of the role:

• To keep the Executive Director and Trustees informed on the charity’s financial status through the production of management accounts and other financial reports 

• To introduce and supervise the implementation of systems, procedures and controls to ensure the smooth running of the charity’s finances and maximise accountability.

• To ensure that Children Change Colombia complies with its statutory obligations – specifically those relating to Charity Commission, Companie House and Inland Revenue.

• To work closely with the Executive Director to help run CCC.

Key Financial responsibilities

UK Finance:

• Prepare annual consolidated statutory accounts, guaranteeing compliance with SORP requirements, liaising with external examiners, consolidating with Colombian accounts.

• Prepare monthly management accounts, regular analytical reports on budget performance and cash flow forecasts for Executive Director (ED), Trustees and Treasurer at Finance Committee meetings, highlighting any specific areas of concern.

• Attend Finance Committee and Board meetings.

• Check and authorise bank payments and transfers in the UK office.

• Data input into Quickbooks of all accounting transactions, monthly reconciliation of 10 UK bank accounts, plus all balance sheet accounts. Keep the chart of accounts up-to-date, create new income or expenditure accounts and restricted funds when necessary, and ensure these correspond correctly with live projects.

• Run the monthly payroll & pension process.

• Maintain procedures and financial controls, ensuring their compliance with Charity Commission and Companies House guidelines and guaranteeing their application by Fundraising and Project Management teams.

• Coordinate production of the annual income and expenditure budgets (full budget and unrestricted budget). Enter these onto Quickbooks, to allow Actuals v Budget reports to be run from Quickbooks. Also create a mid-year re-forecast.

• Process grant transfers to the Colombia Office, to ensure project funds and Colombian operating costs are cash flowed in a timely manner.

• Oversee financial reporting for statutory and large funding sources.

• Prepare and submit Gift-Aid returns. Enter Gift Aid declarations onto the database.

• Update Finance Manuals for the London office and the Colombia Office annually.

• Provide guidance and financial information as requested by all.

• Liaise with Programmes regarding our partners & their accounts i.e. their financial health.

• Assist with funding applications, project budgets & financial reporting to funders.

• Download and code monthly fundraising reports for all online income platforms (including CAF, Donorbox, JustGiving, Benevity, Stewardship, Facebook) and Payroll Giving platforms (including Charitable Giving, Charities Trust). Code into Quickbooks.

• Process all cheques received into the office by scanning, coding and depositing into the bank; and compile a list of donors to be thanked.

• Maintain the list of Major Donors.

• Maintain the Newsletter income analysis document.

• Annually recalculate the Reserves traffic light values for monitoring unrestricted reserves.

• Monitor Treasury management under the approval of the Treasurer, manage savings accounts, open new savings accounts when needed, ensure funds are held within the Financial Services Compensation Scheme safety levels.

Colombia Finance

• In collaboration with JGS (our Colombian accounting firm) process and approve all Colombian payments to partners, suppliers, core staff and project staff.

• Ensure supporting documents are provided for all Colombian expenditure and file on the drive accordingly.

• Enter all Colombian financial transactions onto Quickbooks using the correct exchange rates, and ensure details match those recorded by JGS in Siigo Nube.

• Monitor expenditure in Colombia against the Colombia office budget and project budgets.

• Reconcile 2 Colombian Bank accounts and 1 Colombian credit card on a monthly basis.

• Consolidate Colombian annual accounts into CCC’s UK consolidated annual accounts.

• Check the  Fundraising Grants Tracker monthly to ensure the project funds match the information recorded on Quickbooks.

• Lead a monthly meeting to ensure all staff  are aligned with the latest project details.

Key Governance responsibilities:

• Keep Charity Commission and Companies House records updated and ensure that annual accounts and annual returns are submitted on time.

• Inform Charity Commission and Companies House of any changes to constitution or Trustee membership. 

• Ensure CCC complies with Inland Revenue requirements and the Colombia equivalent.

• Ensure CCC’s insurance policies are renewed and reviewed annually on time. And that all projects are correctly covered by liability insurance.

• Ensure CCC remains up to date in meeting its obligations set by the Pensions Regulator.

• Support maintaining the financial aspects of the Risk Register.

• Renew the annual Microsoft Office and Antivirus subscriptions, providing links to all relevant staff.

• Monitor the info@childrenchangecolombia account, forward emails to relevant staff.

• Write Finance Committee minutes after each meeting.

Key HR responsibilities:

• Ensure staff understand their choices regarding pension deductions.

• Calculate entitlements and set up the annual leave chart annually.

• Calculate annual salaries based on pay rises or changes approved by the Finance Committee.

• Send expense claim & DBS information to new Interns, and pay their monthly expenses.

• Support updating HR policies.

• Run DBS checks for all staff, Trustees and volunteers, making sure these are renewed every 3 years, and keeping records of these.

Person Specification:

Essential

• A professional accounting qualification and- or finance experience

• Experience working in the Charity Sector ideally International Development

• A sound understanding of the need to differentiate between unrestricted and restricted funds

• Proven experience of using computerised accounting systems

• Experienced leading on the budgeting and forecasting process

• Experience of working in a cross-cultural environment

• Good IT skills, including proficiency in MS Word and Excel

• Accuracy and attention to detail, as well as the ability to maintain a management and strategic overview of the finance function

• Great interpersonal and communication skills

• Empathy with the aims and objectives of our organisation

• Ability to use QuickBooks or similar accounting software

Desirable

• Basic Spanish - spoken and written. We can offer Spanish lessons.

• Ability to use Civi CRM Database

Application Process

To apply please send your CV (2 pages max) and a short cover letter (1 page max) to Executive Director, Angela Carreno. In the cover letter please state clearly why you want this role and the skills and experience you possess relevant to this post and how you meet the person specification.

We will acknowledge all applications, but to minimise administrative costs we cannot provide feedback if you are not preselected for an interview.

Children Change Colombia is committed to equality of opportunity and to non-discrimination for all applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability. We particularly encourage applications from people with diverse Sexual Orientation and Gender Identity (SOGI), as well as Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities. Diversity is not just a legal requirement for us, but the value found in our differences adds enormously to our work and enriches our lives.

Child’s i Foundation envisions and advocates for a world where every child grows up in a safe and loving family. We are committed to creating sustainable solutions that address the root causes of family separation, working closely with grassroots communities and local governments to reunite children with their families and help them thrive. Our system-strengthening approach focuses on building strong community networks, developing high-quality family alternative care solutions, and advocating for child welfare reforms. 

Over the years, we have built a strong, successful, and growing Trusts and Foundations programme, primarily generating restricted income. This programme, overseen by our CEO, has been crucial in supporting our work in Uganda and our advocacy partnerships across Africa and the world. As we continue to expand both our evidence for global impact, our aim is to raise over £1M annually to support our strategic objectives. We are now seeking an innovative, creative, and solution-focused Fundraising Manager to work closely with our CEO, Country Director, and leadership teams to build a robust public fundraising programme. This will include leading efforts in regular giving, community fundraising, corporate partnerships, and major donor initiatives to drive unrestricted income. You will be instrumental in cultivating strong relationships with donors and partners, supporting grant submissions, and helping us diversify our income streams.

In this role, you will also help develop and implement a comprehensive digital fundraising strategy, working with the communications team and external consultancy partners. You will ensure our website and social media platforms are optimised for donor engagement, while driving innovation through online giving platforms, peer-to-peer fundraising, and targeted digital marketing campaigns. By leveraging emerging trends and best practices, you will help grow our online revenue streams and deepen engagement with our supporters.

This is an exciting opportunity to shape the future of Child’s i Foundation’s fundraising strategy, secure sustainable income, and contribute to our mission of ensuring every child grows up in a family. If you are passionate about transforming children's futures and have the fundraising expertise to help us achieve our goals, we would love to hear from you!

Job Purpose

The Fundraising Manager will work closely with the CEO to execute the fundraising strategy for Child’s i Foundation, with a focus on driving regular giving, community fundraising, and individual giving initiatives. Additionally, you will support the CEO in cultivating major gifts and managing corporate partnerships.

You will play a key role in providing collaborative support to our emerging fundraising effort in Uganda, particularly with their innovative 'Giving Circle' programme, which is backed by the Ugandan Board. Working closely with the communications team in Uganda, you will help deliver impactful campaigns that raise awareness and inspire donor engagement. In this role, you will also ensure the highest standards in database management and full compliance with data protection regulations.

This role will be UK-based, with occasional team meetings in various locations across the UK.

Key Responsibilities

1. Community Fundraising and Regular Giving:

• Develop and execute strategies to increase income from individual donors and community fundraising efforts.

• Manage and expand our existing personalised donor stewardship programme, enhancing engagement with regular givers while growing the donor base and building long-term partnership. 

• Develop and manage a comprehensive fundraising event calendar, incorporating high-impact challenge events, community-driven initiatives, and donor engagement activities to maximise donations and donor retention

• Grow regular giving through campaigns, such as the Christmas Appeal and The Big Give, while bringing your own expertise and creative ideas to develop new fundraising initiatives.

• Collaborate closely with the Uganda team to deliver compelling, real-time updates and powerful stories that deeply engage and inspire our supporter community, starting with the problem we aim to address.

2. Corporate Partnerships:

• Collaborate with the CEO to manage and strengthen corporate relationships, ensuring consistent communication and delivering timely, detailed impact reports that demonstrate the value of their support.

• Collaborate with the CEO to identify and cultivate new corporate prospects, focusing on high-potential sectors such as women in private equity, insurance, and banking to strategically expand our portfolio.

• Craft compelling, customised cases for support that align with corporate priorities, securing long-term, mutually beneficial partnerships driving sustainable income.

3. Major Donor Programme:

• Support the CEO in managing relationships with major donors to ensure consistent engagement and stewardship.

• Identify and cultivate new major donor prospects, maintaining a strong pipeline for future support.

• Provide tailored progress reports to major donors and plan cultivation events to enhance donor relationships.

• Assist in establishing a development board to attract and engage niche, high-value donor groups.

4. Trusts and Foundations:

• Research and identify trust and foundation opportunities, targeting grants from £5k to £50k+.

• Prepare and submit well-researched applications, and ensure timely, accurate reporting to funders.

• Focus on securing smaller trust grants to diversify income streams.

5. Data-Driven Fundraising Reporting and Strategic Planning

• Collaborate with the CEO to set fundraising targets and manage the annual budget, ensuring progress is tracked against key goals and income streams.

• Produce regular, data-driven reports to assess fundraising performance, donor retention, and campaign effectiveness, using insights to inform strategic decision-making.

• Oversee the donor database in collaboration with the Administration Manager, ensuring all donor interactions are accurately recorded and GDPR-compliant.

• Ensure compliance with data protection laws and fundraising regulations, keeping updated on any changes to maintain best practices across all activities.

• Use data insights to refine and enhance fundraising strategies, ensuring continuous improvement and alignment with organisational goals.

​​Person Specification (Skills & Experience) Essential:

• Proven experience in raising funds across diverse income streams (e.g., regular giving, community fundraising, corporate partnerships, and major donors).

• Strong relationship-building skills, with the ability to engage and maintain donor and partner relationships, combined with excellent written and verbal communication skills.

• Expertise in developing and implementing fundraising strategies that meet or exceed ambitious income targets, including creative campaign design (e.g., The Big Give).

• Experience in managing multiple projects and meeting deadlines, demonstrating strong organisational and time management abilities.

• Competence in setting, managing, and monitoring budgets with a clear understanding of financial targets and revenue growth.

• Proficiency in using CRM systems (ideally Salesforce) to track donor engagement and ensuring strict compliance with GDPR and other relevant regulations.

• Solid understanding of UK fundraising laws, data protection regulations, and industry best practices.

• A self-starter with the ability to work independently and proactively drive initiatives, while also collaborating effectively with teams in the UK and Uganda.

• Strong team player, adept at working with both internal stakeholders (e.g., CEO, Country Director, Board) and external partners.

• A commitment to international development, with an interest in child welfare and family-strengthening initiatives, particularly in Uganda or sub-Saharan Africa.​

Desirable:

• Demonstrated success in securing high-value gifts and managing long-term corporate partnerships.

• Previous experience in fundraising for international development or in low-resource settings.

• A successful track record in writing and submitting grant applications, particularly to trusts and foundations.

• Experience organising high-impact fundraising events and engaging donor cultivation activities.

• Familiarity with integrating marketing and communications strategies to enhance fundraising efforts and increase donor engagement.

Job Title: Complaints Officer

Salary: £11,505 (£26,845 FTE)

Hours: Part-time, 15 hours per week, worked over 4 or 5 days.  Minimum of 3 hours per day.  

Contract: Permanent

Location: Home based

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank holidays (pro-rata).

About the role

Are you passionate about delivering excellent customer service and resolving issues with empathy and professionalism? Join NCT as a Complaints Officer, where you’ll play a pivotal role in ensuring that complaints are handled promptly and with care.

This role is key to improving our services and contributing to the positive experiences of parents, families, and communities we support.

In this dynamic position, you will be responsible for logging, investigating, and resolving complaints in line with our established policies. You’ll collaborate with various teams to ensure best practices and drive service improvements, all while embodying NCT’s values of being welcoming, collaborative, inclusive, bold, and trusted.

Key Responsibilities

· Handle complaints professionally, ensuring initial responses are delivered within 48 hours.

· Support investigators and ensure a thorough, fair resolution process.

· Produce outcome reports and collaborate with teams to implement improvements.

· Negotiate resolutions with complainants to achieve mutually satisfactory outcomes.

· Maintain accurate and confidential complaint records.

· Provide training to staff on complaint resolution and policy understanding.

· Act as a key point of contact for escalated complaints and appeals.

· Deliver quarterly reports on trends and recommendations for improvements.

You will have:

· Experience in a customer service or complaints handling role.

· Exceptional communication skills, both verbal and written.

· Strong organisational and time management skills.

· A high level of empathy and professionalism in handling sensitive situations.

· A proactive attitude and the ability to work independently as well as part of a team.

· Proficiency in Microsoft Office and a good understanding of data protection principles.

• A commitment to inclusivity, demonstrating respect for individuals of all backgrounds and fostering a non-judgemental, equitable approach in all interactions.

Why join us?

NCT is the UK’s leading charity for parents, supporting them through pregnancy, birth, and early parenthood. We are committed to equity, diversity, and inclusion, ensuring that everyone can thrive and feel empowered in their roles.

If you’re ready to make a difference and help shape the future of our services, we’d love to hear from you!

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date: Thursday 30th January 

Interview date: Tuesday 4th or Wednesday 5th February.

Pratham is one of the largest and most respected education charities in India. We developed a model that can teach a child to read and do basic maths in as little as 30 days for £14. We also have preschool, vocational and women's education programmes. We work closely with JPAL who have run a number of RCTs on our work, and it was also recomended as just one of three smart buys by the What Works Hub for Global Education.

We have strong support from the UK Indian diaspora and are in a period of significant growth, having tripled in size in three years. We now raise £1.5m a year and are ambitious to at least triple again. 

While you will work in a small, fully remote team daily, you will be part of the global Pratham network. The team in India has over 6,000 staff, and they raise $28m locally. Pratham USA has 14 chapters and produces around 12 galas annually, contributing to its $30m income. We have recently launched Pratham International, and we will work with them to reach more children worldwide in the years ahead.

The Senior Programmes and Partnerships Manager is a key strategic role focused on securing large grants for Pratham’s flagship Teaching at the Right Level (TaRL) program and vocational training work in India, while also supporting Pratham International’s expanding global initiatives.

You will play a vital role in building meaningful relationships with institutional donors, trusts, and foundations across the UK and Europe. With a strong evidence base underpinning our programs and global recognition of Pratham’s impact, this role offers significant scope for both growth and influence.

Senior Policy Advisor - Children in Care.

Salary:c£45,000 per annum.

Location: Remote with frequent travel to London.

Contract: 12 Months Fixed Term Contract covering Maternity Leave, 35 hours per week.

Benefits:  

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
• Gain professional qualifications and excellent training/development opportunities.
• Flexible maternity, adoption, and paternity packages.
• Pension with up to 7% employer contribution with included life assurance cover.
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.

Why Action for Children?

Action for Children protects and supports children, young people, and families. Our vision is that every child and young person has a safe and happy childhood, and the foundations they need to thrive.

In 2023/24 we helped 687,755 children, young people, and their families across the UK. We provide practical and emotional support through 426 services in local communities across the UK, in schools and online. This includes 68 children's centres and family hubs, 61 family support services, 14 homes for disabled children, 11 residential children's homes, 15 foster and adoption services, six services for young people at risk of criminal exploitation and one residential school. We are one of the largest voluntary sector providers of residential care in England and, outside local authorities, the biggest provider of disability services for children and young people.

We also campaign passionately and work closely with policy makers to make sure the voices of young people are heard, to influence policy decisions and bring lasting improvements to the lives of children and their families.

A bit about the role 

Reporting to the Head of Policy and Research, you will design and deliver high quality research and policy outputs in support of Action for Children's work to influence and change UK Government policy around children in care and deliver lasting change in children's lives.

You'll work closely with our Influencing and Media teams and Services colleagues to ensure Action for Children is at the forefront of the policy debate and has maximum impact with key national and local stakeholders.

You'll develop and apply research and policy strategies that incorporate the views of children, parents, and our services staff to ensure that their voices are at the heart of Action of Children's policy and research. This is an exciting time to join Action for Children as it works to influence a range of policy agendas.

How you'll help to create brighter futures by

• Function as Action for Children's policy expert on Children in Care.
• Manage a diverse and challenging workload progressing policy and research projects from design to delivery, including commissioned work through external researchers, networks, and academic institutions.
• Undertake research activities using a range of approaches, including qualitative and quantitative methodologies.
• Provide expert advice on key policy priorities across Action for Children, ensuring that the Chief Executive and senior colleagues are informed and resourced with the relevant information.
• Establish collaborative working with colleagues to develop effective evidence gathering, research and policy activity that has the child at the centre.
• Cultivate and manage relationships with senior civil servants, politicians, academics, and opinion formers, working proactively.
• Collaborate proactively with colleagues in Scotland, Wales, and Northern Ireland to share policy and research expertise.

Let's talk about you 

• Experience in designing and delivering quantitative and qualitative research projects and/or developing policy recommendations.
• Excellent analytical skills to interpret complex information and data, including from Action for Children's Services.
• Excellent written and verbal communication skills.
• Strong interpersonal skills to work collaboratively within a team, across departments and with other organisations, and the ability to work with all kinds of people, including people affected by the issues we influence to change.
• Good organisation skills to respond quickly to the demands of the fast moving and complex policy and media agendas.
• Good influencing skills and the ability to identify and develop relationships with policy stakeholders who can drive change.
• Excellent research and intelligence gathering skills and ability to understand and apply information to specific audiences.

Please see the Job Description for the full list of accountabilities and requirements. 

Good to know

Application Process

Please note we are unable to offer visa sponsorship for this role.

There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.

Diversity, equality, and inclusion

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.

We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

Want to know more about Action for Children?

Find us on , ,  or  to get to know us better.

Closing Date: Tuesday 28^th January 2025.

Interviews will be week commencing 3^rd February 2025.

See below for further information about working with us:

Leadership Through Sport & Business (LTSB) is a UK-based social mobility charity that prepares and supports young people from disadvantaged backgrounds into meaningful roles with major firms. We make sure those at risk of under-employment find careers equal to their ambition and ability and can contribute from their first day on the job.

Since 2012, we’ve worked with 1,963 young people, providing them with personal and professional development to prepare them for the world of work, then working to place them in roles across accountancy & finance, digital technology, customer service, law, marketing and insurance.

Joining LTSB means becoming part of a team dedicated to breaking down barriers for young people. Your leadership will make a tangible difference, not only in the lives of those we support but also in the future direction of the charity itself.

We are looking to appoint an inspiring leader who brings:

• A passion for social mobility, equality, and supporting young people from disadvantaged backgrounds.
• Proven experience in a senior leadership role within a charity or small to medium sized organisation, ideally in the social mobility, youth, or education sectors. 
• A track record of successful fundraising, partnership development, and income generation, ideally including grant funding and corporate partnerships.

LTSB’s mission is to break down barriers and build bridges to opportunity. We actively challenge inequality, promote inclusivity, and celebrate the unique contributions of all individuals. We believe that by embracing diversity in all its forms, we can foster innovation, inspire excellence, and make a lasting difference. At LTSB, EDI is not just a commitment - it is who we are.

Please let us know if you require any reasonable adjustments throughout the application and interview process.

If you have any queries on any aspect of the appointment process, need additional information or would like to have an informal discussion, please contact Lottie Wihl or Mia Walker-Saunders at Prospectus.

Recruitment Timetable:
Deadline for applications: 26th February
Interviews with Prospectus: 17th, 18th and 19th March
Interviews with LTSB: w/c 24th March

Usher Kids UK is looking for a compassionate and enthusiastic Family Liaison Officer to provide emotional wellbeing support, guidance and information to our wonderful community of children, young people and their families living with Usher syndrome.

Job Title: Family Liaison Officer

Responsible to: CEO

Location: Remote, with requirement for in-person attendance at some meetings and events during the year (travel expenses covered)

Hours: 17.5 hours per week across a minimum of 3 days per week (flexible days, to be agreed with successful candidate) with some out of hours working required (e.g. our annual summer residential camp and twice-yearly family weekend events, with TOIL for out of hours working)

Salary: £31,000 per year pro rata, 2.5 days/week (£15,500 actual)

Term: 12-month fixed term contract with potential to continue in role as funding allows

Annual leave and benefits: 33 days leave pro rata (16.5 days actual).  Employer pension scheme with matched contributions of 5%

Closing Date:  9th February 2025

ABOUT USHER KIDS UK

At Usher Kids UK, we’re dedicated to empowering children, young people and their families living with Usher syndrome - a rare cause of progressive deafblindness.

From the point of diagnosis onwards we provide information, support and resources tailored to the specific and unique challenges of the condition. We create opportunities for families to connect at virtual and in-person events, helping them build friendships, skills and confidence for the journey ahead.

Our services are already changing the experiences and outcomes of the next generation: "Our daughter came back from Usher Kids UK summer camp absolutely buzzing - she was confident, proud and talked with excitement about how she is unique."  Working at Usher Kids UK, you could help to ensure that every family living with Usher syndrome has access to this life-changing impact.

WORKING AT USHER KIDS UK

Our charity provides vital support to the Usher community.  In recent years, demand has grown for our services so this year we are very excited to be growing our staff team.  The new Family Liaison Officer will work alongside our CEO and Events and Communications Officer, playing a vital role in providing both emotional wellbeing and practical support to our young people and their families.

The role will be varied and offers the chance to be an important part of our small and friendly team.  We recognise the value that each person brings to our charity, encouraging innovation and development, and we support each other to provide the very best services for our community.

OVERVIEW OF THE ROLE

Family Support Lead

As Family Liaison Officer, a big part of your role will be providing tailored support, information and advice to families from diagnosis onwards.  This will include:

o Responding to enquiries from families

o Assessing support needs and signposting to external services as appropriate

o Providing follow-up remote support where required

o Providing face-to-face support at occasional clinics (normally based in London)

o Designing and maintaining support processes and systems

o Monitoring engagement and using insight gained to make recommendations for service improvement

Emotional Wellbeing Lead

As our lead emotional wellbeing practitioner, you will assist in the design and delivery of several of our projects and events.  These will include:

o Providing support and facilitating daily group sessions with young people aged 11-25 at our annual USHthis! summer camp (in 2025, the camp will take place from Friday 25th July - Friday 1st August and you will need to be available for these dates)

o Help to deliver our one-day events in the spring and autumn

o Co-create the Empowerment Programme for 17-25 year olds with Usher syndrome.  This is a pilot programme that aims to support our young adults in developing self-advocacy and identity alongside mentoring through the key milestones in young adult life

o Facilitate 1:1 and group sessions on the Empowerment Programme

o Facilitate monthly virtual USHchats for parents and carers (these take place one evening a month)

Across all aspects of the role, you will need to ensure the safeguarding of and promote the welfare of children and adults at risk who are engaging with Usher Kids UK.

PERSONAL SPECIFICATION

Experience and Knowledge:

o Over 2 years’ experience of providing emotional wellbeing support to:

- children and adolescents

- parents/carers and family members

o Experience of supporting families with additional needs

o Experience of supporting families with sensory or dual sensory needs (desirable)

o Experience of family support case management

o Experience of facilitating 1:1 and group sessions

o Minimum of Level 3 qualification in a relevant field (e.g. youth work, health, social care, education)

o Computer literate and confident using MS Office software and video conferencing tools

o Good standard of written English and Maths (GCSE grade 5 or above)

o Good knowledge of safeguarding processes and systems

o Ability to deliver out-of-hours work to accommodate Usher Kids UK events and meetings

Skills and Qualities:

o A strong desire to help young people and families with additional needs

o Excellent communication skills including active listening and a non-judgmental approach

o Resilience and ability to set and maintain boundaries

o Willing to work flexibly and deal with change

o Proactive collaborator and able to develop and maintain external relationships

o Drive, determination and self-motivation, with a positive attitude towards work

o Excellent interpersonal skills, comfortable in team settings and independent working

APPLICATION PROCESS

How to apply:

Please upload the following to Charity Jobs by 9th February 2025:

o An up-to-date CV

o A covering letter (no more than 2 pages) explaining why you think you are the right candidate for this role.  Please ensure you provide evidence and examples which demonstrate how your skills meet the criteria set out in the person specification.

The Fundraising Manager will play a key role in shaping the future of Leeds Children's Charity by delivering the new ambitious fundraising strategy. This pivotal role will focus on driving sustainable income growth, fostering strong donor relationships, and identifying new opportunities to support the charity’s mission of transforming the lives of the Children in Leeds.

With exciting future projects on the horizon, this role will provide the opportunity to collaborate with a wide range of partners, create innovative fundraising initiatives, and contribute to long-term organisational success. You will work within a supportive team to maximise the charity’s impact and help bring meaningful change to children’s lives.

Key Responsibilities:

1. Delivering the New Fundraising Strategy

• Implement and drive the new fundraising strategy to achieve ambitious income growth targets.
• Build on existing income streams and explore innovative ways to diversify revenue, including corporate partnerships, trusts, major donors, and regular giving digital campaigns.
• Develop creative fundraising initiatives and plans aligned with the charity’s goals and future projects.

2. Collaboration and Partnerships

• Forge new partnerships with corporate sponsors, community organisations, and other stakeholders to expand the charity’s network.
• Collaborate with the CEO, trustees, and team members to identify and capitalise on strategic opportunities for growth.
• Represent the charity at events, building relationships with key donors and partners to secure support for upcoming projects.

3. Oversight of Marketing Activities

• Work closely with the external communications team to deliver the marketing strategy, ensuring alignment with fundraising objectives with current external providers.
• Oversee the development of impactful campaigns that enhance the charity’s profile and attract new supporters.
• Support brand management efforts to maintain a consistent and engaging presence across all platforms.

4. Financial and Performance Management

• Monitor and report on fundraising progress against set targets, using data to adapt and optimise approaches.
• Manage budgets related to fundraising activities, ensuring resources are allocated effectively and cost-efficiently.
• Maintain accurate records of income pipelines and donor information using the charity database.
• Manage staff currently one staff member and build in new roles when appropriate.

5. Team Collaboration and Leadership

• Work collaboratively with colleagues to ensure seamless integration of fundraising and marketing efforts.
• Manage and build a team as we grow.
• Support and guide team members, fostering a culture of innovation and teamwork.

6. Compliance and Best Practice

• Ensure all fundraising activities comply with legal and regulatory standards, including GDPR and Fundraising Regulator guidelines.
• Stay up to date with sector trends and adopt new tools, technologies, and methods to enhance fundraising efforts.

Person Specification

Essential Qualifications and Experience:

• Proven track record of delivering successful fundraising campaigns and strategies in the charity sector.
• Experience in donor engagement and managing diverse income streams, including corporate partnerships and trust applications.
• Understanding of marketing and communications principles, particularly their role in supporting fundraising.
• Strong financial management skills, including budgeting and reporting.
• Proficiency in digital fundraising tools, platforms, and techniques.
• CRM experience in using a customer relationship management system

Essential Skills and Attributes:

• Exceptional relationship-building and networking skills.
• Strong written and verbal communication abilities, with the capacity to inspire and engage diverse audiences.
• Analytical and data-driven approach to monitoring and optimising fundraising performance.
• Organisational skills, with the ability to manage multiple projects and meet deadlines.
• Public speaking experience in the speaking to audiences large and small.

Desirable:

• Relevant qualifications such as IoF (Institute of Fundraising).
• Familiarity with the Leeds and Yorkshire fundraising landscape.
• Experience working in children’s charities or similar organisations.

Personal Qualities:

• Passionate about improving the lives of children and committed to the charity’s mission.
• Results-focused and proactive in achieving fundraising targets.
• Collaborative team player with the ability to work across functions.
• High integrity and commitment to ethical fundraising practices.

Role Impact:

The Fundraising Manager will be at the heart of Leeds Children's Charity’s efforts to secure the resources needed for transformative projects and sustainable growth. This role offers a unique opportunity to deliver a new fundraising strategy, collaborate with key partners, and create exciting opportunities that will positively impact children across Leeds for years to come.

About Cord

Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities. 

We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.

Cord operates in eight countries and implements programmes in the following areas:

• Empowering Women & Girls
• Accessing Fundamental Freedoms
• Climate & the Environment
• Economic Empowerment
• Supporting Stronger Societies

We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then take a look at the recruitment pack and come and join our team!

About the Role

Are you someone who is passionate about seeing positive change in our world? Can you bring knowledge and creativity in designing innovative and effective peacebuilding programmes?

We are looking for someone to support our programmes and institutional fundraising with excellent writing skills, who is passionate about addressing the root causes of and inequalities caused by conflict. You will be someone passionate about the work Cord does and who can bring technical institutional funding expertise alongside peacebuilding knowledge to our small and committed team.

In this role you will lead the development of new programmes and institutional funding bids in line with Cord’s peacebuilding approach and 5 main programme areas. You will manage proposal submissions to Cord’s key donors such as the EU, US State Department, GIZ, SDC, UN Peacebuilding Fund etc. You will be working closely with country teams to design and write proposals based on strong project designs developed in partnership with our local partners.

The role will also operate at a strategic level by managing Cord’s relationships with key donors and shaping how Cord communicates about its programmes and the added-value that Cord brings.

If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.