Caseworker Jobs in London

Reporting to: Director of Casework and COO
Line reports: Casework team (12 caseworkers, 1 administrator)
Salary: £42,000
Location: Hybrid working policy with a minimum of two days per week from the London office
Key responsibilities: Responsible for the internal running of the casework service, focussed on delivery, management, and quality control. This includes delivering the casework process, leading the casework team, and ensuring the operation of casework is effective and efficient.

Job description

1.Management 

• Lead the casework team to deliver the core casework function.
• Directly line-managing and deliver all aspects of the HR function including recruitment, training, personal development and performance management. 
• Manage the core internal casework function of the charity.
• Ensuring the casework process is efficient and effective. 
• Answering day-to-day casework queries. 
• Work closely with the caseworkers to manage difficult calls and complaints. 

2.Statistics and Quality Management 

• Managing KPIs for the casework team. 
• Track metrics to analyse casework performance. 
• Oversee the production of casework statistics.
• Monitor the casework output and quality of the casework team. 
• First port of call for complaints. 
• Handling Subject Access Requests. 

3.Development 

• Identify areas of improvement and together with the Director of Casework and COO to develop.
• Oversee the execution of the reviewer strategy.

4.Generally 

Undertaking any other responsibilities as reasonably requested by the Director of Casework and COO. 

Person specification

Essential Criteria

1. Experience and Knowledge

• Experience in managing a team, including recruitment, training, and performance management.
• Demonstrated ability to oversee a casework or operational function, ensuring delivery of services to high standards.
• Experience handling complaints and managing challenging situations with professionalism.
• Knowledge of effective quality control processes and performance monitoring.
• Experience in delivering significant organisational change and continuous improvement across a service and to the benefit or service users and staff

 2. Skills and Abilities

• Excellent leadership and motivational skills, with the ability to guide a team.
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
•  Strong problem-solving skills, with the ability to address operational issues and implement practical solutions.
• Experience in data analysis and reporting to inform decision-making and track team performance.
• Strong IT skills
• Strong communication skills (both verbal and written)
• Strategic and system thinking

3. Personal Attributes

• A passion for pro bono and access to justice.
• Attention to detail and a commitment to maintaining high standards.

Desirable Criteria

• Experience in a charity, legal, or casework-focused organisation.
• Experience working with vulnerable people or dealing with sensitive situations

This role profile is not exclusive or exhaustive. It is intended as an outline indication of the areas of responsibility and may be amended in light of the changing needs of the organisation.

Closing date: 19th January 2025

Advocate is an equal opportunities employer.

About the role

We are looking for an Engagement Manager to join our team while our Director of Development is on maternity leave. The person will be responsible for project managing the work of the engagement team, delivering key engagement priorities, and overseeing fundraising events/campaigns and communications.

Location: We operate a hybrid working policy and require a minimum of one day per week in our London office. 
Salary: £35,202 
Contract:   Until 28th February 2026 
Reporting to: Chief Executive
Start date: As soon as possible
Team: The role will deliver a number of engagement projects and provide day to day oversight of the work of the Engagement Team (Communications Officer and Fundraising and Events Coordinator). Line management of this team will be delivered by the CEO.  

Closing date:19th January 2025

Job description

Engagement

1.Oversee our engagement with Chambers

• Manage and administer The Chambers Pro Bono Framework
  • Recruiting chambers for 2025
  • Ensuring regular communication and responding to queries
  • Producing bespoke reports for each set of chambers
  • Manage and administer the Pro Bono Champions scheme
• Ensuring regular communication
• Keeping our records up to date and accurate
• Recruiting new Pro Bono Champions

2.Oversee our engagement with barristers

• Manage and administer the Bar’s involvement in the Pro Bono Recognition List of England and Wales
• Sign up, welcome and support our panel of volunteer barristers including mentors and reviewers

3.Support the Director of Casework and regional caseworkers with engagement

Communication

1.Project manage the work of the Engagement Team

• Ensuring the business plan and engagement strategy is delivered
• Advising and supporting our Communications Officer with key stakeholders and the press, ensuring accuracy and timeliness.
• Advising and supporting the Fundraising and Events Officer
  • Ensuring events are delivered to an excellent standard and on budget. Of key importance are the annual Bar Pro Bono Awards.
  • Overseeing fundraising events/campaigns to ensure targets are met.
  • Overseeing the work of the part time administrator, to increase the Bar's engagement

2.Lead on our engagement with Pro Bono Week in November 2025

3.Overall coordination of our stakeholders’ communications calendar.

Other

1. This role requires the post holder to take full responsibility for organising their own work and handle administrative duties, ensuring smooth and efficient operations without reliance on administrative support. 

2. Undertake any other responsibilities as reasonably requested by the Chief Executive and the Director of Casework/Chief Operating Officer.

3. You may be required to work outside of your usual working hours from time to time to support the work of Advocate.

Person Specification

Essential

1.Experience of line managing staff

2.Experience of directing multiple projects, meeting deadlines and managing competing priorities

3.Experience of creating a wide range of communications for key stakeholders

4.Experience of managing social media or marketing campaigns

5.A highly organised, and thorough approach to work with meticulous attention to detail 

6.Experience of building and maintaining relationships with stakeholders at all levels

7.Experience in using Advanced Microsoft Office packages, particularly Excel, Word, Salesforce and SharePoint

Desirable

1.A good working knowledge of the Bar of England & Wales

2.Experience of line managing multiple staff members

3.Experience of working on fundraising projects and events

Other

1.Proactive, positive approach to developing the work of Advocate and a passion for access to justice

2.Commitment to promoting equality, diversity and inclusion.

3.Flexibility and willingness to learn new skills

This role profile is not exclusive or exhaustive. It is intended as an outline indication of the areas of responsibility and may be amended in light of the changing needs of the organisation.

Advocate is an equal opportunities employer.

East London Students' Union is a progressive charity that supports around 24,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices were fully refurbished last year. We're currently refurbishing our common rooms and reception area. Earlier this year in Stratford, we launched an excellent new space with sitting around areas, reception, performance rooms and meetings room.

We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.

You’ll provide impartial advice to students on academic matters, and represent and support students in meetings and panels in more complex cases. You’ll use your experience to help us do more preventive work to help our students to take action on their own behalf. You’ll have excellent attention-to-detail and maintain accurate and comprehensive casework notes.

This is a maternity cover position for approximately one year from late February 2025. Exact dates are negotiable.

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. Within Newham, where we are based, over 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

Da'aro Youth Project is looking for an experienced caseworker to join our small team based in Streatham Hill, London. The successful candidate will work alongside young refugees, asylum seekers and other young migrants who are at risk or in crisis to ensure that they can access their statutory rights and make progress in their personal development so that they can achieve their full potential. You will join our Casework Service which provides holistic casework, advice and practical support to young people aged 14 to 25 years, working closely with statutory and voluntary organisations to ensure that the immediate and longer-term needs of young people are met.

The basics

Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4 day week
Starting salary: £27,445

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

You are committed, resilient with the expertise and knowledge to work alongside the families and carers of Young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.

What the role involves

Within the role as a Specialist Family Caseworker, you will provide support to parents and carers to help them gain greater understanding of the challenges young Londoners and their families often face and work alongside them to secure the safety and positive outcomes they want for their children and family.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here, we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:

- 4-day/32-hour work week. Since 1st April 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee, of 179 hours’ holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.

Sound good? Here’s how to apply

To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

The basics

Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4 day week
Starting salary: £27,445

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

You are committed, resilient with the expertise and knowledge to work alongside young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.

What the role involves

In this role, you will work alongside children and young people who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want. You will be expected to provide robust risk and needs assessments that reflect the contexts within which harm has occurred, and to work collaboratively with partnership agencies to reduce risk and secure services and support.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay, and we currently offer the following benefits package to all our employees:

- 4-day/32-hour work week. Since April 1st, 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee of 179 hours holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.

Sound good? Here’s how to apply

To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete the online application form, please find our contact information in the Job Pack.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

The basics

Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4-day week
Starting salary: £27,445

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

You are committed, resilient with the expertise and specialist knowledge to work alongside Young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.

What the role involves

In this role, you will work alongside Girls and Young Women who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want. You will be expected to provide robust risk and needs assessments that reflect the contexts within which harm has occurred, and to work collaboratively with partnership agencies to reduce risk and secure services and support.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:

- 4-day/32-hour work week. Since 1st April 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee, of 179 hours’ holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.

Sound good? Here’s how to apply

To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

The basics

Location: Face to face delivery - pan-London; agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4-day week
Starting salary: £33,545

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them, but for everyone.

Who you are

You are committed and resilient, with the expertise and knowledge to work alongside Young Londoners who have engaged in concerning and harmful sexual behaviour and are able to develop the service to meet required needs. Within your role as an Expert Development and Delivery caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.

What the role involves

In this role, you will work alongside children and young people who have been exposed to or have engaged in harmful sexual behaviour. Within your role as an Expert Development and Delivery caseworker, you will provide one to one support to young Londoners, as well as develop the service with a focus on making it accessible and meet the needs of girls and young women and young Londoners who are neurodiverse. You will also be required to share your knowledge and expertise with colleagues. You will be expected to provide robust risk and needs assessments that reflect the contexts within which harm has occurred, and to work collaboratively with partnership agencies to reduce risk and secure services and support.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay, and we currently offer the following benefits package to all our employees:

- 4-day/32-hour work week. Since 1st April 2024, Safer London has transitioned to a 4-day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee, of 179 hours’ holiday in each annual leave year, plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.

Sound good? Here’s how to apply

To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process, which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found, no further applications will be considered.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process, at either application or interview or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Description.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

Are you passionate about rebuilding lives and working towards a future without homelessness? Join C4WS Homeless Project, a dedicated charity providing year-round support for people experiencing homelessness. From our well-established winter night shelter in Camden to our Jobs Club, counselling, hosting scheme, and more, we are committed to helping individuals move towards independent living with dignity and care.

About C4WS Homeless Project

Each winter, we collaborate with churches across Camden to run a rotating night shelter accommodating up to 16 guests each evening. Guests receive a warm evening meal, a camp bed for the night, and a hearty breakfast in the morning. During the day, we offer tailored advice, advocacy, and access to essential services, including our weekly Friday Club where former guests can continue receiving support.

The Role

We are seeking a Senior Caseworker to lead on delivering holistic welfare support to our guests and ensure long-term stability in their lives. You will work with a small, dedicated team, providing advice and practical assistance both during and after guests’ time in the night shelter.

In this role, you will also support the night shelter for up to two evenings a week during the winter season (November–April), occasionally including weekends. This involves leading volunteers to ensure the safe and compassionate running of the shelter.

As part of C4WS, you will join a passionate network of referral partners, volunteers, and faith-based communities who have supported our mission for over 20 years.

Key Responsibilities

• Provide direct welfare support to shelter guests and service users.
• Lead on assessing risks and putting safety measures in place.
• Oversee case management, ensuring guests transition to stability and independence.
• Be present at the shelter for up to two evenings a week during the shelter season.
• Collaborate with volunteers, staff, trustees, and partner agencies to maintain excellent service delivery.
• Support and manage challenging behavior, incidents, and emergencies when necessary.

Essential Criteria

• Experience working with homeless people or similarly vulnerable/disadvantaged groups.
• Highly organised with the ability to prioritise and meet deadlines.
• Strong interpersonal skills, including the ability to work effectively with guests, volunteers, staff, and partners.
• Proven experience assessing risks and implementing appropriate measures.
• Experience managing challenging situations and emergencies.
• Excellent oral and written communication skills.
• Punctual, reliable, and capable of working unsupervised.
• Proficient in office administration and computer literacy.
• Flexible and collaborative approach.
• Willingness to undertake relevant training.

Desirable Criteria

• Knowledge of welfare benefits processes.
• Experience representing an organisation publicly (e.g., at events or in the media).
• Familiarity with homelessness issues in Camden.

Salary and Contract

• Salary: £40,000 per annum.
• Contract: Permanent

Interviews: Will take place during the week of 3rd February 2025.

C4WS Homeless Project is an equal opportunities employer. We particularly welcome applications from individuals who understand Christian compassion for those without a home and are committed to social justice.

About us

We're UCL, one of the world's leading universities and a member of the prestigious Russell Group. We have an enviable record for high quality teaching and research, a culture of promoting diversity and sustainability, and 30 Nobel laureates among our alumni and current and former staff. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men.

Today UCL has over 60,000 students and 12,500 staff and is one of the world's top 10 universities. Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL's students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.

UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events.

About the role

The Specialist Caseworker is a key member of the wider Student Support and Wellbeing Services Team. The postholder has a pivotal role in working with key stakeholders across UCL. They will be the institutional contact for students affected by sexual violence and harassment, providing consistent and effective advice and guidance. The role will coordinate student cases across SSWS, Student Funding, UCL Accommodation and the Students' Union.

We are hiring two specialist case-workers on a fixed-term contract for 12 months with a high possiblity of extension dependent on the budget.

Interviews are taking place on Tuesday 21 January 2025, so please ensure you have availability on the day.

Your application must include a CV and supporting statement and it will be assessed on how well you evidence the essential and desirable criteria in the job description.

About you

We are seeking an individual who is passionate about providing exceptional customer care. We require a candidate with experience supporting complex cases with a focus on delivering quality services and a customer focused outcome. You will have excellent communication skills, both verbal and written, together with excellent interpersonal skills, with the ability to liaise with a diverse range of people. You must be effective in prioritising tasks whist managing a demanding workload and be able to remain calm under pressure, for example when dealing with challenging and stressful situations.

Highway House is a charity that has been providing all year round shelter and support services to the homeless for the past 15 years. Our work with the homeless has evolved an adapted from 2009 to date to offer the support most needed at any given time. Highway House received the Faith Recognition Award for providing specialist services by Her Majesty’s Lieutenant at the Royal College of Medicine in November 2017. We have received the best shelter of the year award 2019-2020 and 2020-2021 by the London Prestige Awards.

Summary of role

This post is responsible for ensuring that guests who attend Highway House are in the first instance made welcome. The primary role will be to engage those guests that attend the day centre and guests that are resident in the shelter’s accommodation in developing a pathway of support for them and help them move to the maximum independence they are capable of.  Providing baseline and continuing monitoring of their progress will be required, as will working closely with the project manager.

Job Description

· Be responsible for receiving guests 2 days a week at the day centre

· Initial recording of guests details in database system

· Work with guests to identify their needs

· Research and engage appropriate support for guests

· Develop links with health and welfare agencies to benefit guests

· Support the physical and mental wellbeing of guests

· Visit guests placed in the shelter’s accommodation 1 day a week  (4 hours) to do support work with guests.

· Supervise and inspect state of property and run room checks on weekly visit to the shelter’s accommodation.

• Ensure effective collection of monitoring information, consultation and feedback
• Report regularly to the project manager as and when required board of trustees upon the progress of the project against stated outcomes
• Agree with Manager any actions regarding outcomes
• Ensure all safeguarding issues are dealt with effectively as detailed within our policy

· Work with, support, and build the understanding of volunteers

· Training volunteers in support work

· Agree and maintain work plans with Project Manager

· Work with project Manager to engage partners and develop new opportunities

· Contribute to review of activities so they are based upon need

· Ensure the information is processed in database system to provide monitoring and evaluation reports

· Any other duties deemed necessary

We are looking for an experienced Immigration and Public Law Solicitor to join our team in London. RLS has experienced tremendous growth in the past 3 years, including the award of an Immigration and a Public Law Legal Aid Contracts. As we go from strength to strength, we strive to become further embedded in the communities we work with and to keep fighting individual and collective injustices. 

The successful candidate will provide supervision and assist with the management of our developing and expanding UK casework teams, whilst working on a small targeted caseload of their own, and overseeing regulatory compliance. This includes acting as the LAA supervisor role for our legal aid contracts; both Immigration and Asylum, and Public Law. This is an exciting opportunity for someone who wants to work in a collaborative environment with colleagues who share the same commitment to advancing migrant justice.

The Casework Supervisor role is for an experienced solicitor who wants to work in a dynamic and innovative legal organisation which prioritises staff wellbeing and high quality client care. People with lived experience of migration are strongly encouraged to apply.

Job purpose and responsibilities

The central objectives of this post are:

1. Supervision of Immigration and Public Law Casework: Working with the Legal Director to supervise the Immigration and Public Law casework provided by RLS in the UK through legal aid and other funding arrangements; and ensuring full compliance with relevant regulatory frameworks.

2. Team Management and Supervision: Working closely with the Legal Director to help lead  and manage RLS casework teams in the UK and internationally, to help ensure the delivery of high-quality casework that meets project goals and objectives; and the development of high-quality legal information materials and other legal resources.

3. Contract and Regulatory Compliance Management: This includes responsibility for the management and delivery of: 

(i) RLS's Legal Aid Agency (LAA) contracts, including maintaining Specialist Quality Mark (SQM) standards, financial compliance and ensuring Peer Review standards are met:

(ii)  LAA billing processes for both controlled and licensed work

(iii) OISC and SRA compliance

1. Personal Casework: Have personal conduct of a limited but strategic caseload, contributing to the overall objectives of RLS.

2. Strategic Litigation Development: Collaborate with the RLS Legal Director to identify emerging trends and issues in immigration and asylum law, and develop strategic litigation aligned with RLS’s mission.

3. Sector Support and Development: Provide second-tier support to other immigration advice organisations, leveraging RLS's expertise to enhance sector capacity.

4. Legal Aid and Pro Bono: To contribute to development and improvement of procedures and protocols for our innovative legal services which aim to combine multiple funding sources to sustainably contribute to addressing the increasing shortfall in the legal representation available for the people RLS works with. 

General duties:

• Supervision of RLS legal casework in the Immigration & Asylum and Public Law category to the highest standards

• Maintain such financial records and financial information as may be required by inter alia the LAA

• Conduct file reviews as per RLS’s Independent File Review procedure, OISC and SQM requirements

• Together with the RLS Legal Director, identify developing immigration and asylum law issues / themes and develop strategic litigation in line with RLS’s mission

• Ensure LAA contract quality and financial compliance, including responsibility for oversight of LAA billing (both controlled and licenced work)

• To act as RLS’s Quality Representative; and as result: 

• Be responsible for ensuring caseworkers and casework procedures are up to date and compliant with the SQM requirements

• Act as point of contact with the LAA; and 

• Overseeing any actions arising out of LAA audits, reviews or visits.

• To fully comply with and ensure that all casework teams and processes are also fully compliant with OISC (and SRA) standards of regulation, professional conduct and ethics at all times.

• Work collaboratively and supervise pro bono volunteer lawyers.

Team work

• Work effectively with other RLS legal and non-legal staff and contribute to broader organisational initiatives and those involving legal information and community legal support in particular

• Attend and contribute to regular and incidental team meetings and discussions

• Maintain and develop excellent relationships with frontline agencies and grassroots groups to enable effective joint working

• Attend training internally and externally as agreed with the Legal Director and maintain and make available to RLS, a record of all training undertaken and CPD points obtained

• Deliver training for colleagues or externally as and when required

• Undertake other duties which may be regarded within the nature of the post, in discussion with the Legal Director.
   

Who we are looking for 

RLS relies on the energy, skills and enthusiasm of people who share our vision and are drawn to striving together for change. If you share our values, ethos and objectives, and feel like you can contribute to RLS strategically and practically, we would love to hear from you. 

Person specification - essential requirements

• Be a solicitor qualified in England & Wales with around 3-5 years of experience (or more) as an immigration caseworker, paralegal or solicitor within a legal aid environment

• Be IAAS accredited and hold an up to date accreditation (senior caseworker and supervising senior caseworker  level)

• Have immigration casework and supervision experience sufficient to meet  the relevant Legal Aid Supervisor standards as specified in the 2024 standard civil contract here and eligible immediately to satisfy the LAA Supervisor Standard for both Immigration and Asylum, and Public Law

• A comprehensive understanding of all relevant regulatory and quality standards, including SRA, SQM, LAA Immigration Specification, OISC Code of Standards, and Peer Review Process Document Criteria

• A dynamic and innovative self-starter

• A highly organised individual

• Fluent in English

• A strong commitment to upholding the human rights of people who migrate and people at risk; and access to justice and empowerment through the delivery of high-quality, client-focused legal services

• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not necessarily a barrier to recruitment but should be disclosed on application

• Have the right to work in the UK

• Experience and understanding of pro bono legal projects.

Person specification - desirable requirements

• Lived experience of migration systems

• Experience of management and development of casework teams with diverse experience levels, ensuring the delivery of compliant, high-quality casework

• Skilled in delivering training both internally and externally, with a focus on fostering development-oriented and ambitious casework teams

• Knowledge of languages other than English

• Experience in community legal advice and information projects

• Experience working in OISC regulated environments with a legal aid contract

• Experience of working with volunteers

• Experience in implementing corrective actions from regulatory or quality audits, reviews, or visits.

Location: Home based in the South West - Gloucestershire / Wiltshire / Dorset / Somerset / Cornwall / Devon / Bristol

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.

Closing date: Midnight on 26 January 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 04 and 05 February 2025

As part of the selection process, you will be required to complete an IT assessment.

We have an exciting opportunity for a Team Leader to join our victim service team, working 37.5 hours per week on a hybrid basis'.

Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

The role of the Team Leader is to:

Ensure the effective delivery of services to victims in accordance with the London Adult Service against contract specifications, operating procedures, confidentiality, information sharing and safeguarding policies.

Lead the caseworker team, ensuring victims receive timely, professional needs and risks assessment and referral to appropriate support, assuring the quality of service provision.

The role will work collaboratively with the Operations Manager/Management team, in order to achieve the implementation of business plan and the development of the service to maximise positive outcomes for clients.

The role will focus on performance management of their reports including auditing cases, allocation of cases and input into performance reporting.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.