Appeal Project Manager Jobs in Shoreditch, Greater London

This is an exciting opportunity to play an instrumental part in our fundraising team. Through your work, you will help us make sure Syrian communities have the education and medical care they need, every day, and when emergencies strike. Action Syria has over a decade of experience working with local partners in the Middle East region making a positive difference to over 25,000 people affected by conflict, displacement and natural disaster each year. We are looking for a motivated, highly efficient and fun Fundraising Executive to help us deliver ambitious plans for the next three years, including a series of spectacular fundraising events and initiatives in 2025 (from Gala dinners to carol services and supper clubs).

About the role

Working closely with the Head of Development and the Communications team, you will play a key role in delivering a diverse range of fundraising activities, including events, appeals, and campaigns. In addition, you'll contribute to enhancing the supporter journey and providing outstanding donor care. This role also offers the exciting opportunity to take the lead on specific initiatives, allowing you to drive projects from concept to completion and make a direct impact. We are a small team and seek a reliable multi-tasker, who is extremely organised, pro-active and inspiring. You will be equally comfortable organising guest lists for events or liaising with our high-net-worth donors. We are a proactive, creative and ‘hands-on’ team and hope you are too.

This is a real opportunity for the right candidate to learn the nuts and bolts of fundraising as well as make your mark on inspiring others to give within a small and powerful charity. For those looking to advance their career, this role also offers a pathway to take the next step professionally, with increasing responsibility and ownership over key fundraising initiatives.

This role will ensure that Action Syria:

• Has the capacity to successfully deliver a number of fundraising initiatives per year (including events)
• Can continue providing education and medical care to Syrian communities affected by conflict and displacement. 

Responsibilities 

1. Support the fundraising function, including: 

• Event and campaign management: Assist with planning and coordination for our key fundraising initiatives, including gala dinners, carol concerts, appeals, comedy nights, and third-party fundraising events. Manage guest lists, liaise with suppliers  coordinate venues, and handle press and printing needs. 

• Corporate donor relations: Help build and maintain our corporate donor database, with a focus on managing commercial participators and related agreements to enhance sponsorships and collaborations. 

• Trust & Foundations: Work closely with the Head of Development on grant applications, reporting, and scheduling to secure and sustain funding. 

• Individual Giving: Lead on gathering content for our Regular Giving campaigns, including materials for the Action Syria Recipes, enhancing donor engagement and retention.  

• Marketing and communications collaboration: Ensure all fundraising initiatives are effectively marketed to the right audiences for maximum engagement and impact. 

• Supporter Care: Ensure donors are thanked promptly, appropriately, and placed on the correct support journey. Ensure data in CRM system is current and accurate.

​​2. Support the team on administrative and operational tasks as required including: 

• General support: Manage the general inbox, respond to queries, and forward messages to relevant team members. Scheduling meetings internally and externally as required. 

• CRM support: Ensure data in the CRM system (Donorfy) is current and accurate.

See Job Description (attached) for full person specification and how to apply. 

The Nystagmus Network is seeking a Development Coordinator to help build on our core services and develop new ones to meet the growing and changing needs of the nystagmus community and to support income generation to ensure those services can continue to be funded. You will need to be passionate about what we do, have the drive and enthusiasm to succeed and also be sensitive to the need to involve volunteers and stakeholders in service development and delivery.

You will plan to reach out to ever wider groups of potential beneficiaries and supporters through your communications, networking and business development skills, in collaboration with the Executive Information and Development Manager and Trustees and take the initiative on approaches to new partners. You will have a deep commitment to diversity and inclusion in the way we reach out to people in every aspect of our work.

Job type: Fixed term post or secondment until 31 July 2025

Hours: 21 hours per week

Location: Hybrid / London WC1H 9HF (We operate hybrid, flexible working practices with 40% of your time per month being office based)

Join the ACU as Head of Programme to provide the overall leadership and contract management of the ACU’s contribution to the successful delivery of a UK government mobility scheme, working with a range of UK-based partners.

The ACU offers a unique opportunity to make a real difference in the higher education sector. We are one of the largest, most diverse international university networks, bringing together over 400 universities in over 40 countries. Championing the power of higher education to improve lives, we support our members – and our people – in contributing to sustainable development across the Commonwealth and beyond.

The role

This is a key role, and the post holder will need excellent project and risk management skills and to be able to use appropriate tools to monitor and report on progress, dependencies, and risks to provide assurance to the ACU senior team and partners. The Head of Programme will have experience of working at pace to deliver multi-partner projects.

The Head of Programme will work with colleagues in the ACU’s External Affairs, People and Culture, Finance, Programmes and International Mobility teams and will lead the dedicated ACU Programme team of three ACU staff, four senior assessors and 24 assessors to deliver the assessment and appeals processes and related assessment boards helping ensure delivery of the programme’s policy objectives.

The role will report to the Head of Programmes and International Mobility and provide regular updates for the ACU Leadership Team and our partners.

Who are we looking for?

You will need:

Project Management
• Significant project management experience at a senior level – professional track record and appropriate qualifications
• Expertise in risk management
• Knowledge of theories of change and logical frameworks and experience managing project monitoring and evaluation.
• Demonstrable experience of managing multiple priorities and work under pressure and to deadlines

IT
• Demonstrable knowledge and expertise in relevant IT/ software, e.g. Excel.
• Expertise in data visualisation and dashboard/reporting for senior leadership

Financial Management
• Proven financial skills, with knowledge and experience of budget development, and financial monitoring and reporting.

Leadership/ Team Management
• Experience of leading, empowering, and motivating teams to promote a high performance culture.
• Experience of working at pace with a focus on results.
• Strong sense of personal accountability whilst ensuring others clearly understand their accountabilities.
• Strategic thinker with ability to anticipate impact of actions on partners, customers and colleagues
• Ability to champion a shared culture working across teams and integrated shared services

What to expect:

We see equity, diversity and inclusion as fundamental to our mission and we value the many different perspectives that people from all backgrounds bring to our collective performance (you can find out more about our commitment to equity, diversity and inclusion and safeguarding on our website).

We believe in investing in all our people and creating cultures in which everyone can thrive.

We offer a fantastic package of benefits including:

• 27 days annual leave, plus 8 bank holidays (pro rata for part time employees), plus 4 Christmas closure days
• Generous pension scheme – 5% employee contribution, 10% employer contribution
• Volunteering days
• Enhanced maternity, adoption, paternity and shared parental leave
• Give As You Earn charitable donations scheme
• Cycle to work scheme
• Sabbatical leave
• Ability to request flexible working from day one

How to apply

Apply via the apply button.

Closing date: 20 November 2024 at 09:00 AM

Interview Date: 29 November 2024

The interview will take place in person at our Woburn House offices.

Save the Children International has an exciting opportunity with two positions available for a Specialist, Employee Relations to join our global team. 

Team and Role Purpose

The Employee Relations team ensure fair and compliant employee relations processes in order to foster a positive and inclusive workplace culture while adhering to all legal and organizational standards. The team analyses data and trends to identify areas for improvement, builds capacity to handle complex issues effectively, and conducts thorough investigations into cases, disciplinaries, and appeals. Through these efforts, the team supports the organization's mission to create an equitable and supportive work environment for all employees.

The Specialist, Employee Relations provides expert advice on employee relations matters, upholds Save the Children International’s (SCI’s) values of integrity and accountability, and contributes to a productive and inclusive work environment. This role ensures fair and consistent handling of disciplinary and appeal processes, and grievance investigations while fostering a culture of respect and empowerment. By building capability in employee relations best practices, this role supports the achievement of SCI’s mission to protect and promote the well-being of children.

Job Title: Specialist,Employee Relations

Reporting To: Head, Employee Relations

Work Pattern: Hybrid/Remote with flexible working options available

Contract Length: Permanent

Grade: P3

Location: One role in any approved Save the Children International office locationbased in our MENAEE region

One role in any approved Save the Children International office locationWorldwide

Preferred Time Zone: One role in MENAEE Time Zones (+ / - 3 hours), One role in any time zone

Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.

Principle Accountabilities 

• Lead and manage the investigation and resolution of employee grievances and disciplinary cases, partnering with colleagues on complex multi-faceted cases, ensuring a fair and timely process that upholds SCI’s values and policies. 
• Monitor and report on internal and external employee relations trends to identify areas for improvement and inform policies and practices, ensuring SCI remains a safe, fair, and equitable organisation. 
• Foster strong relationships with employees at all levels, promoting open communication and trust to create a collaborative and respectful work environment. 
• Provide expert advice and support to managers and senior leaders in the Global Team and Country Offices on complex employee relations issues, enhancing their capability to handle cases effectively and in alignment with organisational values and local legal requirements. 
• Ensure compliance with SCI’s Diversity, Equity, and Inclusion policies by embedding inclusive practices within all employee relations activities, helping to build a culturally competent and respectful organisation. 
• Update and close employee relations cases in SCI's case management system, ensuring all necessary follow-ups and recommendations are completed 
• Ensure efficient implementation of final recommendations, maintaining accurate and thorough records at all stages and prioritising support for colleagues involved.
• Develop and maintain an Employee Relations toolkit and trainings to support and capacity building of Global Team and Country Office colleagues
   

Experience and Skills 

Essential

• Significant experience in handling employee grievances and disciplinary cases, ensuring processes are fair, timely, and aligned with organisational policies. 
• Demonstrated ability in providing expert advice and support to managers and senior leaders on complex employee relations issues, enhancing their capability to handle cases effectively.
• Extensive involvement in fostering strong relationships with employees and promoting a collaborative, respectful, and inclusive work environment.
• Significant experience in monitoring and reporting on employee relations trends to inform policies and practices, ensuring a safe and equitable organisational culture.
• Communication: Exceptional verbal and written communication skills; capable of articulating complex issues clearly and authoritatively.
• Analytical Thinking: Strong analytical skills to monitor and report on employee relations trends, identify areas for improvement, and inform policies and practices.
• Conflict Resolution: Advanced skills in conflict resolution and negotiation, with the ability to mediate complex employee relations issues tactfully and effectively.
• Relationship Management: Ability to foster strong relationships with employees at all levels, promoting open communication and trust. Integrity and Ethical Judgement: High level of integrity and the ability to maintain confidentiality and impartiality at all times.
• Project Management: Strong project management skills, with the ability to oversee the efficient implementation of final recommendations and maintain accurate records.
   

Desirable

• French, Spanish or Arabic language skills

Working at Save the Children International 

Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.

We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued. 

The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child. 

Diversity, Equity and Inclusion and Equal Opportunities 

DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.

We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Reasonable adjustments will be made should any candidate invited to interview require this.

Application Information 

Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found here via the job listing. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.

Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.

First stage interviews are expected to take place during the week commencing 25th November

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse. All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.

Save the Children does not charge a fee at any stage of the recruitment process. 

Are you interested in telling the inspiring and powerful stories of the children and families that come to Great Ormond Street Hospital? Are you passionate about securing high profile, impactful press coverage to raise awareness for a renowned, well-loved national brand? If you are a seasoned comms/PR professional who is looking for their next step as part of a dynamic, motivated team, this could be the role for you. 
 

Salary
 

The salary for this position is £37,862 pro rata and the role is a 6 month fixed term contract. 

This position is known internally as Senior Communications Officer

Key Responsibilities

We are looking for a confident and experienced Communications/PR professional to be part of GOSH Charity’s busy and ambitious External Communications team on a six-month fixed term contract. 
 

We’re looking for someone to take on a varied role where you’ll:

• Secure well messaged, impactful press coverage across national and broadcast media, to maximise reach and cut-through. 
• Act as comms lead on large campaigns and projects, including fundraising, events and research priorities.
• Research, write and distribute materials such as press releases, statements and Q&As. 
• Support the handling of any crisis communications. 

This is a great opportunity for an experienced communications professional to take ownership of high-profile projects across the organisation. 
 

Skills, Knowledge and Expertise

We’re looking for a seasoned communications professional with:

• Previous experience delivering high profile and effective proactive PR campaigns. 
• Previous experience of responding to reactive media enquiries on a variety of different subjects, and ability to work to tight deadlines.
• Experience handling issues and crisis communications, as well as dealing with sensitive issues. 
• Experience working with celebrities and/or influencers. 
• Experience of interviewing people sensitively and managing the consent process. 
• Exceptional communication skills – both written and verbal.
• Strong stakeholder management skills, including proven ability to negotiate with senior internal and external stakeholders. 

Experience working in the charity sector is beneficial for this role, but not essential.  
 

About The team
 

You would be joining a friendly, driven and high-achieving Communications team, whose remit covers Family Stories, Media Relations, Social Media, Internal Communications and Celebrity & Influencer liaison. The Communications team forms part of the Marketing & Communications directorate.

How to apply
 

Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete.
 

Closing Date: 22nd November 2024 

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise and invest these vital funds at the hospital and within child health research nationally. A better future for seriously ill children starts with you.
 

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the 'Charity Times Fundraising Team of the Year 2023.'  
 

Our commitment to Equality, Diversity and Inclusion
 

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website.
 

As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us. 

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

Join Age UK Bromley & Greenwich as a Generalist Adviser and Make a Difference in Later Life!

Are you passionate about supporting older people and ready to play a vital role in the community? Age UK Bromley & Greenwich is seeking an enthusiastic, skilled Information & Advice Generalist Adviser to join our team. In this role, you’ll provide essential guidance to older adults and their families, empowering them to make informed decisions about welfare benefits, care options, and legal matters.

As part of our team, you’ll support older adults in navigating sometimes complex systems, helping them live with dignity, confidence, and independence. This role is based in our Bromley office, with occasional travel across Bromley and Greenwich for community outreach.

About the Role:

The Information & Advice Generalist Adviser provides rights-based advice to clients, helping them understand and access services, entitlements, and benefits. Working closely with our team of volunteer advisers, you’ll be a valued source of expertise, conducting benefits checks, assisting with claims, and providing guidance on a range of issues that affect older adults. You’ll also take part in outreach activities, collaborating with partner agencies and representing Age UK Bromley & Greenwich in community events.

Key Responsibilities:

• Provide accurate, accessible advice on welfare benefits, care provision, housing options, legal issues (such as Lasting Power of Attorney), and more.
• Conduct benefits assessments, support claims processes, and advocate for clients in appeals.
• Perform rights-based casework, including helping clients with complaints and making representations as needed.
• Maintain detailed, up-to-date client records in our case management system.
• Collaborate with volunteer advisers, providing training, support, and guidance to ensure consistent service quality.
• Conduct outreach and participate in community events across Bromley and Greenwich to expand our reach.
• Work closely with colleagues and external partners to facilitate client referrals and deliver joined-up support.
• Stay informed of relevant laws, policies, and local services to offer the most current and effective advice.

About You:

We are looking for a compassionate, organised individual who understands the challenges faced by older people and is eager to support them. To succeed in this role, you’ll need experience in a rights-based advice setting, knowledge of issues affecting older adults, and strong communication skills to engage effectively with a wide range of people. Empathy, patience, and a commitment to equality and diversity are essential to provide our clients with the respectful, understanding service they deserve.

Essential Requirements:

• Proven experience in providing rights-based advice, ideally related to welfare and support for older people.
• Excellent administrative and organisational skills, with a methodical approach and attention to detail.
• Strong IT skills, including proficiency with Microsoft Office and experience with client databases.
• Ability to work independently, manage your time effectively, and make sound decisions under pressure.
• Willingness to travel across Bromley and Greenwich as required.
• Commitment to Age UK Bromley & Greenwich’s values of equality, respect, and creativity.

Why Work With Us?

Joining Age UK Bromley & Greenwich means joining a supportive, mission-driven organisation that has been dedicated to the well-being of older adults for over 50 years. We are a close-knit team, where each member’s work is valued, and everyone has the chance to make a positive, tangible impact in our community. As a Generalist Adviser, you’ll be part of a dynamic, client-focused environment that prioritises flexibility, professional development, and meaningful work.

We offer 27 days of annual leave (plus bank holidays), a competitive pension scheme, an employee assistance programme, and the potential for hybrid working arrangements, allowing for work-life balance.

Ready to Make a Difference?

If you’re a compassionate, organised individual with a commitment to supporting older adults, we’d love to hear from you. Apply today to join us in making Bromley and Greenwich a place where everyone can enjoy later life to the fullest.

Apply now to be part of our team transforming later life across Bromley and Greenwich.

Senior Media Officer

Contract:12 Months Fixed Term Contract, Full-time, 35 hours per week

Salary: £39,358 - £41,325 per annum with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
From delivering proactive data-driven stories on the global water crisis, to creating impactful media stunts and campaigns and responding to breaking news such as flooding events and disease outbreaks, the role of a Senior Media Officer at WaterAid is varied and exciting.

If you have sound news judgement, a creative approach to PR, excellent writing skills and are passionate about making a difference to people's lives across the globe, this could be the role for you. Join WaterAid as a Senior Media Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.  

This role will be pivotal in delivering high impact, high profile UK and global media coverage for upcoming priority advocacy moments and public engagement campaigns, as well as supporting the day to day running of a reactive press office function. 
 
About the Team:
To support an exciting and busy time in the WaterAid UK communications team, we are seeking an experienced Senior Press Officer to join our team on a 12 month contract. This role will involve close collaboration with our UK teams, country and regional offices, as well as managing relationships with external partners and stakeholders.
This is a full-time, Monday to Friday role. You will be expected to take part in our out of hours press office rota approx. every 8 weeks, and international may be required from time to time.

About the Role:
You will ideally have newsroom or busy press office or agency experience, work well under pressure, and be full of creative media ideas. As a news driven, creative and ambitious Senior Media Officer, you will lead on a wide range of media activities including timely statements, ground-breaking research reports, fundraising appeals and events, and key policy and advocacy moments.  
 
You will also work on projects with celebrity ambassadors, corporate partners and staff from across WaterAid's global federation - all in support of WaterAid's mission to change normal for millions of people living without water, decent toilets and good hygiene so they can unlock their potential, break free from poverty and change their lives for good. 
 
You will drive, develop and implement proactive and reactive media strategies, use your warm media contacts and build new contacts to achieve organisational communications objectives, including increasing awareness of the global water and sanitation crisis as well as our work around the world and our policy, fundraising and campaigning activities.

Specific responsibilities include, but are not limited to:

• Write audience centric media strategies for advocacy research and reports and campaigns, with political and public stakeholders in mind.  
• Build and ensure effective media relations by establishing and nurturing relationships with key journalists and media outlets, maintaining media lists using relevant media databases.    
• Ensure a responsive, agile news desk and respond to enquiries on the key issues we work on.  
• Draft and distribute first class media materials, including press releases, media messages, statements, op-eds and thought leadership pieces, and lines against enquiry. 
• Integrate media activity across communications and the wider communications and fundraising directorate to ensure media work is impactful and supports wider strategic objectives.  
• Advise WaterAid staff up to the Chief Executive using your media expertise. 
• Build on and maintain excellent relationships with teams across the organisation and in countries where we work. 
• Help drive WaterAid's online media work and engage with bloggers, online journalists and social media influencers. 
• Evaluate and report back on key campaigns to the team and rest of the organisation 
• Brief journalists on and off the record, arrange radio and TV interviews where necessary and brief staff in preparation. 
• Join the 24/7 on-call rota 

About You:

• Proven experience in media relations, working in a busy press office, agency or as a journalist.
• Experience of working in a large, matrix organisation 
• Experience of liaising with journalists of all levels 
• Strong understanding of the UK and global media landscape, with an excellent nose for a story and established relationships with key journalists and media outlets for major UK and global titles. 
• Proven experience in launching policy and research reports and data-driven stories to the media 
• Proven experience on working on public engagement and supporter focused media  
• Excellent command of written English and editing skills, with the ability to craft compelling media materials and media messages at the highest quality 
• Experience in developing and executing media strategies and securing impactful coverage.  
• To have initiative, deadline driven, strong project management skills, able to work autonomously while contributing to a high performing team 
• Willing to travel within and outside of the UK infrequently on travel to further media objectives. 
• Creativity and tenacity. 
• Ability to handle multiple projects and a variety of work simultaneously

Although not essential, we also prefer you to have:

• Experience running events with media audiences or attendance, including organising press events/press conferences. 
• Experience of working on international issues including development, rights or humanitarian.
• Good understanding of social media  
• Experience of working with corporate partners  

Closing date: Applications will close 23:59 on Wednesday 20th November, 2024. Availability for interview is required week commencing Monday 25th November 2025.

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. 

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.  

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Rainbow Migration, the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system, is recruiting a Fundraising Officer to play a key role in supporting the effective delivery of our fundraising strategy.

This is an exciting time to join the organisation. We have grown rapidly over the last five years from a small charity generating £200k in 2019 to £833k in 2023. We are now expanding our fundraising team so that we can reach and sustain our target income of just over £1 million by 2027. The Fundraising Officer is a new and varied role that will work with all areas of the organisation and an opportunity to develop fundraising skills in a range of income generating activities.

We are looking for an individual with previous experience in fundraising or a related field with excellent writing skills and an ability to build lasting relationships with our supporters. You will support the delivery of our fundraising strategy as a whole with an emphasis on individual giving. You will also fundraise from corporate supporters, trusts and foundations and support the Fundraising Manager with other fundraising initiatives. Your responsibilities will include:

· Support the development, implementation and monitoring of donor acquisition, stewardship and retention plans and strategies  

· Plan and deliver individual giving campaigns and appeals

· Work with colleagues to ensure Rainbow Migration’s digital channels are optimised for individual giving

· Support community fundraisers and corporate supporters to deliver their fundraising activities, and attend and speak at events

· Prepare and submit funding applications and reports for small grants to trusts and foundations and other grant-giving bodies

· Keep fundraising materials up to date and develop new materials as needed

· Maintain the database, systems and record-keeping relevant to the fundraising function

Rainbow Migration’s vision is that LGBTQI+ people can settle safely in the UK and lead fulfilling lives.

Our values are:

· Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration.

· Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us.

· Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services.

· Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system.

At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We do not unlawfully discriminate on the basis of race, religion, colour, national origin, gender, gender identity sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements.

We strive to build a team that reflects the diversity of the community we work in and welcome applications from candidates with lived experience of going through the UK asylum system or who have been subject to immigration control, and also people of colour who are currently underrepresented among our staff in relation to our service users. We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet the essential criteria. If you wish to qualify under this scheme, please make this clear when applying.

Owing to the nature of the work, the successful applicant will be required at the point of conditional job offer to disclose all unspent criminal records and subsequently to undergo a basic DBS check. See our website for more information.

Contract Type: Permanent

Hours: Full-time (35 hours per week). Working part-time (minimum 28 hours a week) or job-sharing will be considered. When applying, please state what hours you are looking to work. Occasional evening or weekend work is required, but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.

Salary: Starting at £30,236 with potential annual step increases up to £33,899 (pro rata if working part-time), plus statutory employer’s pension contribution. In addition to an annual step increase, the trustees consider giving a separate inflationary increase every April.

Location: Remote or from Rainbow Migration’s offices which are based in London between Vauxhall and the Oval. Hybrid working will also be considered. The successful candidate could work from anywhere in the UK but would be expected to occasionally travel to London and other parts of the country for meetings and events. At the time of posting this advert, none of our staff are going into the office every day. Please contact us if you have any questions.

Annual Leave: 25 days per year rising after 24 months by 1 day after each year of service to maximum of 28 days per year (pro rata if working part-time).

Benefits:

· Two days of wellbeing leave to be taken at short notice in each calendar year (pro rata for part-time staff)

· Enhanced parental leave and pay

· Full pay for jury service (up to four weeks), compassionate leave (up to two weeks) and dependants’ leave (up to four days, pro rata for part-time staff)

· Separate salary step and inflationary increases considered every year

· TOIL system

· Hybrid working policy, including possibility of working abroad for 10 working days (pro rata for part-time staff) each year

· Policy on staff loans or salary advances for difficult times

· Work laptop and mobile phone

· Training and learning opportunities

· Employee telephone counselling service

· Clinical supervision for staff delivering services

How to apply:

Closing date: 9am 25 November 2024

Interview dates: 6 December or 10 December  

Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact us via the email address you will find in the Job Description.

Please send to the email address you will find in the Job Description:

1. Your CV

2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)

We’d also be grateful if you would complete the optional monitoring form you will find via a link in the Job Description

In your statement, please:

1. Explain why you are interested in this role and give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate how you meet the necessary criteria for the role, and if you meet any of the advantageous criteria. Skills and experience could be from training, volunteering, interests or life experience

2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities)

3. Accept that, if successful, you will be required to disclose all unspent criminal records at the point of conditional job and subsequently to undergo a basic DBS (Disclosure and Barring Service) check

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support for your job application from the Experts by Experience Employment Network. Please complete the form you will find via the link in the Job Description to request support and they will confirm if they can match you with a mentor to support your application.

By submitting an application, you:

1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.

2. Declare that to the best of your knowledge and belief, the information provided with your application is true and correct and that you understand that any false information or statement given will justify your dismissal from Rainbow Migration if appointed.

Privacy notice

If you apply for this role, the information you provide will be processed according to Rainbow Migration's privacy policy (please see our website). Rainbow Migration will not share your information with any third parties unless part of the recruitment process or are legally required to do so. By applying, you are permitting Rainbow Migration to access and use the information for recruitment purposes. Information is kept for the minimum period necessary, which for CVs, covering statements and/or audio or video submissions for unsuccessful applicants is 12 months after the conclusion of the recruitment campaign. Monitoring information is kept separately and is pseudonymised to avoid identification of applicants. It is amalgamated for statistical purposes and the original data is then deleted after six months.

Summary

This is an exciting time for the Philanthropy and Partnerships team as we develop a rich and evolving portfolio of strategic projects that will appeal to a wide range of funders. As the Trusts and Statutory Officer, you'll play a crucial role in driving fundraising for our new strategic focus on key priorities identified by people living with diabetes.

You'll be responsible for bringing in income of circa £200,000 for the Trusts and Statutory team from a high-volume portfolio, with a view to increasing its value year on year.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview(s) date: w/c 25th November 2024

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

You'll be responsible for building and maintaining the small trusts portfolio to maximise income generation (circa 200k), submitting bids under £20k and stewarding funders. You'll work closely with the Partnership Manager and the Prospect Research and Data Officer to identify funders and submit compelling proposals that accurately reflect both funder criteria and organisational funding priorities.

You'll work with colleagues across the charity to ensure grant conditions are met and deliver excellent stewardship practices.

Ideal Candidate

You'll be a highly organised individual, with experience of managing and delivering a high-volume trust portfolio.

You'll have excellent communication skills and will be able to prioritise workload and manage time effectively. Your naturally collaborative approach to team working is balanced by accountability and a proactive, independent attitude.

All We Can/Y Care International is looking for a Public Engagement Officer (London and South East) to join our small and dynamic team and make a difference through engaging churches in the region to help generate vital income to deliver our vision and mission. 

All We Can is an international development and relief organisation, working to see every person’s potential fulfilled. It was founded by the Methodist Church in the 1930s. 

Y Care International supports local opportunities for vulnerable young people and their communities across the globe, to change lives for the better. It was founded by Sir Terry Waite in collaboration with the YMCA movement in the 1980s.

From 1 September 2021, All We Can and Y Care International began a formal, strategic partnership – combining efforts to tackle poverty, inequality and injustice in some of the world’s most marginalised communities. We work as one organisational team, presenting as two unique brands, fulfilling two separate, but symbiotic, strategies.

At All We Can/Y Care International we want to see every person's potential fulfilled. We work through partnership alongside our global neighbours most impacted by disasters, poverty and injustice to enable flourishing and resilient communities. 

As Public Engagement Officer, you’ll play an important role making this vision a reality by engaging with churches through regional & national speaking engagements, networks, events, and new fundraising products with a view to help them raise funds for All We Can/Y Care to contribute to the overall fundraising target of the Acquisition Team. This role is 12-month fixed contract with potential to extend at the end of that period depending on the performance of the role and organisational circumstances at the time.

In this role you will:

• Seek and fulfil a variety of engagements in the London and the South East which engender loyalty and acquire short- and long-term income contributing to the fundraising target of £405k per year.
• Maximise income from Churches and Events
• Participate in All We Can’s presence at several conferences and events each year, inspiring current and new supporters through stalls, workshops, and stage time. 
• Build and develop new strategic relationships with ministers, lay workers, and key volunteers in Methodist Churches across the country, encouraging them into deeper income-generating engagement with All We Can.
• Collaborate with others in the Public Engagement Team to develop new resources and fundraising products to engage supporters and generate income

To be successful in this role, you will:

• Have experience of community fundraising involving relationship-building, planning, and generating a response to a call to action with experience of community fundraising in a Christian context being desirable. 
• Be a passionate and convincing public speaker, with experience of speaking/presenting in a Christian context; being a qualified preacher and/or worship leader in a church tradition would be an advantage but is not a requirement. 
• Have experience of generating and following up on new opportunities. Experience of project management in a professional context will be an advantage but is not a requirement.
• Have excellent oral and written communication skills and proven ability to communicate both stories and data.
• Excellent interpersonal skills, including an ability and willingness to communicate to diverse audiences. To be comfortable communicating to Christian groups and individuals. 

This role has an occupational requirement to be a professing and active Christian to fulfil the role and its responsibilities.

For full list of responsibilities and role requirements, please see the full application pack.

Diversity of our team across all various characteristics is important to us and to the mission of the organisation. Therefore, we look forward to receiving applications from groups underrepresented in the charity sector. If you would benefit from a conversation about the role and both organisations before you apply, please contact us via our website. 

Important note about completing your application – please read 

When submitting the application, you will be asked to submit your CV and answer four competency-based questions. There’s no specified length for the answers and we ask you to use your judgment to balance between giving us as much information as needed and being succinct. Only applications that answer the questions will be considered. We’ll not consider answers which say ‘Please see the CV’ or similar. The scoring is primarily based on the answers to the competency-based questions, so please ensure that you showcase your skills and experiences fully through those answers.

The purpose of having those questions in the application process is to assess your skills and suitability for the role. Therefore, we would ask that you answer the questions on your own without use of aids like generative AI as much as possible. We recognise that neurodivergent people and people with some other characteristics can benefit from use of AI, so we don’t prohibit it entirely, but ask you to do it wisely and show as much of your talent as possible in your work so we can choose the best candidate for the role which will help us greatly to deliver our vision and mission. If you’re using generative AI as a form of a reasonable adjustment, we would be grateful if you could let us know. 

Are you an experienced Digital and IT Director looking for a part-time interim role?

Charity People is partnering with a prominent membership association for foundations and grant-makers in the UK to find an Interim Digital and IT Director on a consultancy basis. This role is vital for ensuring the continuity of essential digital and IT services.

We are seeking a professional with a strong background in digital infrastructure, data management, and CRM/CMS systems to support this organisation's strategic technology goals.

Interim Digital and IT Director

• Working Pattern: Part-time, 14 hours per week
• Duration: Start ASAP, ending June 2025
• Location: Fully remote or hybrid option
• Pay: £36.65 per hour (equivalent to a full-time salary of £66,700)

Key Responsibilities

• CRM and Website Support: Oversee enhancements to the CRM (iMIS) and CMS (Rise) systems, unblocking decision-making processes and implementing changes with support from external suppliers.
• Strategic Roadmap Development: Define and communicate a roadmap for future IT, digital, and data needs, ensuring alignment with organisational strategy and goals.
• Staff Capability Building: Identify and build essential digital skills within the team, creating a sustainable approach to IT and digital transformation.

Requirements

• Sector Understanding: Experience working in or with membership associations or non-profits.
• Digital and IT Leadership: Proven ability to build IT capabilities and manage digital change. A people-first approach to building organisational capacity is essential.
• CRM and CMS Expertise: Hands-on experience managing CRM and CMS platforms (experience with iMIS and Rise preferred).
• Project and Supplier Management: Skilled in overseeing projects, managing budgets, and working with external providers.
• Training Development: Experience in identifying and addressing training needs in digital and IT.
• Excellent Communication Skills: Ability to engage with diverse stakeholders, from technical teams to senior leadership.

How to Apply:

To apply, please submit a supporting statement (500-750 words) along with your CV. In your statement, please cover:

Relevant Experience and Skills - What relevant experience and skills do you have that will enable you to meet the brief and the key deliverables identified?

Role Motivation and Approach - What appeals to you about this role, and how would you go about delivering the brief if appointed?

Closing date: 9am Friday 22^nd November
Interviews: Thursday 5^th December and Friday 6^th December (virtual interview)
Start: ASAP

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Location The City, London
Contract: Permanent, Full time
Salary £55,494 to £64,702

Please see Job Description for more information.

Role Purpose:

The lawyer will be responsible for providing legal and advocacy services to our clients in-house casework team investigating concerns about registrants’ fitness to practise. The role requires an advocate with experience of preparing and presenting fitness to practise cases in the regulatory healthcare sector (or similar). They will have responsibility for preparing cases for hearings before their Fitness to Practise Committee (FtPC), Registrations Appeals Committee (RAC) and the High Court (if qualified), and for presenting cases on behalf of the GOC as required. This will require the jobholder to work closely with Operations Managers and other team members to ensure that cases are fully prepared for hearing in a timely and efficient manner.

The jobholder will also provide legal advice and support to the regulatory operations directorate at all stages of the fitness to practise process, and to the rest of the organisation as required, and will play a significant role in supporting and developing their investigation team. The jobholder will have a ‘hands-on’ approach with a strong and positive commitment to continuous improvement.

The successful candidate will receive specialised advocacy training with an experienced regulatory barrister in March 2025. The candidate should be available to attend the London offices during this time.

Key Accountabilities:

- Presentation of cases on behalf of them in front of the FtPC, RAC and High Court (where applicable).
- Preparation of cases prior to presentation (including cases being presented by others) including the drafting of high-quality legal documents, including (but not limited to)

- Statements of Facts
- Skeleton Arguments
- Rule 16 applications
- Allegations (charges)
- High Court IO extension applications/consent orders

- Supporting casework teams to ensure the efficient and effective assessment, investigation and progression of cases, including advising on the assessment of risk in relation to the need for interim orders (at both investigation and FtPC stages).
- Communicating effectively with internal and external stakeholders, including registrant representatives and external third parties, as required.
- Providing advice, support and training to casework staff including advice on risk, evidence, proportionate enquiry and investigation, the drafting of charges and correspondence with external parties.
- Provision of routine and complex legal advice to the regulatory operations directorate teams on a day to day basis (and, if required, to the wider organisation).
- Ensuring continuous improvement taking into consideration, and implementing learning from, outcomes in practice committees and relevant case law.
- Liaison with internal and external stakeholders, legal representatives and external third parties as required.
- Acquiring an outstanding working knowledge of their governing legislation, relevant policies and procedures and relevant case law.
- Participate in project teams and working groups as necessary to further the work of the department.

Essential Skills/Experience/Qualifications:

- Qualified lawyer with experience of professional regulation or the ability to gain the experience quickly (solicitor, barrister or Chartered Legal Executive, holding a current practising certificate with at least 3 years’ PQE).
- Significant experience of managing and/ or directing investigations and presenting cases within agreed timeframes and to a high quality, preferably within the professional regulation setting.
- An excellent understanding of complex legal concepts and ability to apply knowledge to case work.
- Ability to grasp unfamiliar and/or new legislation quickly and to accurately apply rules and legislation to daily work.
- Ability to handle a high-volume caseload and manage competing priorities effectively.
- Ability to communicate to a high standard with legally qualified and non legally qualified colleagues.
- Excellent literacy and written and oral communication skills.
- Ability to grasp unfamiliar and/or new legislation quickly and to accurately apply rules and legislation to daily work.
- Good general IT skills with the ability to use case management systems and Microsoft Office products.

This role is primarily working from home with requirement to attend the London office 1-2 days per month and attendance is required for any in-person hearings.

Closing date for this role is 15 November 2024, please note they reserve the right to close this role early dependent on number of applications.

Please note your application will not be accepted without a covering letter exampling how you meet the essential criteria of this role, no more than 2 A4 pages.

REF-217 841

This is a new role with enormous scope to influence the digital development for one of the UK’s leading animal welfare charities.

The individual giving team is responsible for driving sustainable growth through donor engagement, stewardship and acquisition. We are seeking a Fundraising Digital Marketing Lead to drive the development and implementation of our digital fundraising strategy. You will oversee campaigns across multiple digital platforms, engaging with new and existing supporters to drive donor acquisition, retention, and growth. As a key person within the fundraising team, you will collaborate closely with communications and people across the charity to help us meet our ambitious fundraising goals through online channels. This role requires a creative thinker, a data-driven approach, and a commitment to making a positive impact.

We are looking for an experienced and strategic individual to spearhead our online fundraising efforts. The ideal candidate will have a proven track record in digital marketing within the nonprofit sector, successfully utilising online platforms to drive fundraising growth. They will demonstrate expertise in building and engaging communities around a charity’s mission, effectively translating this engagement into ethical fundraising success.

The successful candidate will join a busy, friendly, and capable team working to maximise the charity’s fundraising performance.

This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that.  

The Fundraising team at Guy's and St Thomas' Hospitals, including Evelina London Children's Hospital and Guy's Cancer, aims to significantly increase income in the coming years through innovative fundraising initiatives. This growth will support groundbreaking research, capital projects, and essential everyday patient care. 

As the first point of contact for supporters, the Supporter Care Coordinator plays a crucial role in ensuring excellent customer service across the charity's brands. This position involves managing a diverse range of supporter inquiries through various communication channels, responding within a 48-hour timeframe to uphold the team's Service Level Agreement. The coordinator will efficiently handle a wide range of essential activities, such as donations and complaints, while maintaining accurate records in the fundraising database (Raiser’s Edge) to enhance the supporter experience. 

The ideal candidate will be adept with data management and eager to improve processes across the organization. By collaborating closely with fundraising teams and the Supporter Care Manager, the coordinator will contribute to refining systems that enhance fundraising efforts. This role emphasizes a supporter-led approach, ensuring that every interaction is handled with care, ultimately solidifying the success of the entire fundraising team. 

Customer care 

• Act as the initial contact for supporters via email, telephone, and post, providing outstanding customer service. 
• Engage with supporters consistently, kindly and with empathy to aid their stewardship, retainment and satisfaction 
• Triage and manage a diverse range of supporter inquiries, ensuring responses are provided within a 48-hour timeframe in line with service level agreements. 
• Respond and action promptly all sensitive requests updating supporter information and updating supporter’s contact preferences  
• Follow guidance from teams around campaigns and appeals and being mindful of increases in contacts and managing this efficiently 
• Ensure templated responses are kept accurate and up to date 
• Proactively seek ways to improve the supporter experience, including identifying and sharing supporter feedback 

Complaint resolution 

• Address complaints sensitively and proactively, always adhering to policies and procedures and ensuring all details are added to the fundraising database (Raiser’s Edge). 
• Escalating complaints promptly to both internal and external stakeholders to ensure resolutions can be provided within our SLA and policy 
• Contribute to the quarterly reporting exercise with compliance 

 Donor care 

• Accurately record all interactions with donors and supporters in the fundraising database (Raiser’s Edge). 
• Handle and process donations and setting up direct debits over the phone 
• Respond promptly and sensitively to donor requests such as cancelling and altering direct debits, allocating donations to special funds and updating Gift Aid information 
• Ensure all acknowledgement letters are kept up to date with accurate information and branding  
• Support the Gift Processing team to thank donors promptly within agreed timelines and ensure all communications being added to the fundraising database (Raiser’s Edge). 

Delivering processes 

• Follow step-by-step processes for managing data in MS Excel which support our database team in their imports the fundraising database (Raiser’s Edge). 
• Keep all process documentation up to date and report discrepancies to the database team 
• Writing up process documentation and occasionally training others to follow them  

Collaboration 

• Build and maintain productive relationships with fundraising teams, supporting them with posting out materials and supporter requests 
• Working closely with the Trust Engagement manager to improve the supporter experience by facilitating good working processes and event fulfilment 
• Share supporter stories and ideas related to enhancing the supporter experience with wider public fundraising and innovation team  
• Build strong relationships with the Gift Processing team to support their work in improving donor care 
• Build good working relationships with external suppliers, especially face to face fundraising agencies ensuring they meet our standards of supporter care and promptly reporting issues to the Individual Giving team 
• Supporting the events team during busier seasons and helping to manage increases in activity 
• Support the individual giving team with outbound calling as needed for specific activations  

Strategic contribution 

• Work collaboratively across the organization to align with strategic aims and ensure supporter care remains central to all activities. 
• Contributing to strategies for improving systems and processes. 
• Contribute to Supporter Care led projects as needed  
• Contribute to our Diversity, Equity and Inclusion action plan to uphold our DEI principles 

Other duties 

• Representing each charity brand on the hospital sites with stalls and events 
• Representing the charities at major events like our annual Abseil and London Marathon, assisting the events team as needed and engaging with supporters face to face to enhance their experience  
• Attending fundraising events outside of working hours  

Culture and environment 

• Stay up to date with activities of the charity and the hospital trust  
• Take responsibility for your learning, development and improvement, with support from your line manager and feedback from the wider team 
• Uphold our standards of diversity, equity and inclusion 

Essential Criteria 

• Proven experience delivering excellent customer service, managing complex priorities, and meeting service level agreements. 
• Skilled in handling sensitive inquiries and complaints with professionalism, focusing on procedures and escalation when necessary. 
• Experience working with external agencies and suppliers to ensure adherence to SLAs, escalating issues when standards are not met. 
• Strong ability to follow detailed processes quickly and accurately. 
• Demonstrated initiative in improving processes and collaborating with the team to implement changes.
• Experience managing a busy workload in a fast-paced environment, balancing priorities from internal stakeholders. 
• Excellent IT skills, particularly in using MS Office (Excel, Word) or similar  
• Experience using databases to manage customer relationships 
• Highly motivated, inquisitive, and willing to share knowledge to foster a culture of continuous improvement. 
• Comfortable with problem solving and collaborating with others to find solutions, approaching this with positivity and an interest in learning/upskilling 
• Adaptable and open to new challenges, including supporting new initiatives.  

Desirable Criteria  

• Background in an administrative or support role within a busy team. 
• Familiarity with Raiser’s Edge or similar fundraising databases.
• Knowledge of charity fundraising processes, including Gift Aid, Direct Debits, GDPR, and lottery regulations. 
• Experience working in the healthcare charity sector.
• Knowledge of supporter journeys and stewardship practices. 

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme