• Are you looking for volunteer roles ?

    Go to volunteering section

46

Advice Officer Jobs in Manchester

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Top job
Cats Protection, Remote
Up to £41,363 per annum plus excellent benefits
Complaints Manager
Posted 4 days ago
Animal Equality, Remote
£24,000 - £26,000 per year + Benefits
Posted 3 weeks ago
The Richard Whitehead Foundation, Remote
£30,000 - £33,000 per year
Posted 1 week ago Quick Apply
SUDEP Action, Remote
£28,000 - £34,000 per year
Posted 2 weeks ago Quick Apply
Closing in 4 days
Stroke Association, Remote
Circa £31,300 pa (inner £3,950 pa / outer £2,100 pa) London weighting
Posted 3 weeks ago
Huntington's Disease Association, Remote
£35,000 per year
A fantastic opportunity for someone enthusiastic about driving change, advocating for improved care for people with Huntington's Disease.
Posted 1 week ago
EPIC Restart Foundation, Remote
£65,000 - £75,000 per year
Posted 5 days ago
Into Film, Salford (Hybrid)
£24,000 - £28,000 per annum
Posted 1 week ago
Diocese of Chester, Warrington (Hybrid)
£32,271 - £34,225 per annum, dependent upon skills and experience
Posted 4 days ago
Page 2 of 4
Remote
Up to £41,363 per annum plus excellent benefits
Full-time
Permanent
Job description

Team: Customer Complaints

Location: Homebased with travel for meetings & events

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £41,363 per annum

Contract: Permanent  

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Complaints Manager:

  • The Complaints Manager will be responsible for embedding Cats Protection’s new charity-wide ‘Complaints Policy & Procedure’.
  • Cats Protection is serious about creating a cultural change as part of its 10-year strategy that positions the organisation as customer-centric, putting customers at the heart of everything we do, anticipating needs and building life-long relationships that mean we can be there for all cats. This is not possible without improving our existing complaints processes so anyone who complains to Cats Protection receives superb customer & supporter service

About the Customer Complaints team:  

  • We sit within the Marketing & Income Generation directorate
  • This new team will oversee the day-to-day complaints against Cats Protection. The team will also support Cats Protection’s Subject Matter Experts in handling specialist, technical complaints through regular training on delivering an excellent service, expert advice on triaging complaints, monitoring complaint reporting and learnings to internal and external stakeholders to pinpoint improvements.
  • We currently have a team of 3

What we’re looking for in our Complaints Manager:

  • Extensive experience in overseeing the management of the complaints process and complaint responses, ensuring an effective resolution and high level of customer service delivered, preferably in a not-for-profit and/or multisite organisation
  • Proven experience of working in a customer-focused and professional environment managing operational processes effectively
  • Proven experience or working with stakeholders at all levels including senior leadership with confidence and integrity
  • Experience of managing databases & systems for data entry and generation of reporting, managing the roll out of a new system would also be preferable

What we can offer you:

  • range of health benefits
  • 26 days’ annual leave plus bank holidays, increasing with length of service
  • Salary Finance, which empowers you to take control of your financial wellbeing
  • and much more, which you can learn about 

Interested? Here’s how to apply:

Please contact for a copy of the job description

Application closing date: 8th January 2025

Virtual interview date: 23rd – 28th January 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Posted by
Cats Protection View profile Organisation type Registered Charity Company size 501 - 1000

Making a better life for cats, because life is better with cats

Cats Protection logo Play
Posted on: 17 December 2024
Closing date: 08 January 2025 at 23:59
Job ref: MIG594
Tags: Customer Service, Compliance / Quality