Advice Jobs
This is an exciting new role for someone who is interested in gaining the experience and training necessary to become an information and advice navigator.
Working as part of our committed and expanding team, your main role will be supporting the advice team with triaging client contact over the telephone, online and face to face. We will provide you with full training and supervision to carry out your role.
Purpose of the role:
· Triage all client enquiries and referrals received via the helpline, email enquiries and drop in callers Provide administrative support to team advisers.
· To support clients with form completion – online or paper based.
· To support the Information and Advice Service (Later Life Planning Service / Dementia Adviser team)
You will be the first point of contact for our clients, whether that be by email, telephone or face to face.
We will provide training and support to help you develop your skills and become an efficient navigator onto other specialised services.
The client requests no contact from agencies or media sales.
Thank you!
- £37,062 per year
- Full-time – 37.5 hours per week
- Permanent contract
- Based in Beckenham/Orpington, with travel required across all SEL Mind boroughs
- Hybrid working considered in line with policy
The Benefits Service within SEL Mind supports people with mental health problems to navigate the benefits system and challenge unfair decisions. The service currently operates across Bromley, Lewisham and Greenwich, delivered in partnership with local NHS. It includes dedicated welfare benefits specialists who provide casework support, and a cross-area team of volunteers who assist with form filling and assessments for health and disability benefits.
The Casework Manager will play a key part in the service, providing line-management and supervision to a team of welfare benefits specialists, and on-site supervision for South East London Mind’s weekly form-filling clinic. The post-holder will lead on making sure that we are delivering high-quality and accurate advice in a way which meets the needs of our clients.
We are looking for people with significant experience of working within welfare benefits, including providing representation at appeals, and giving advice on complex entitlement issues. A strong understanding of the needs of people with mental health problems, and experience of management and supervising the work of others (whether staff or volunteers) are also essential to this role.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Monday 5th August (11:59pm)
Likely interview date: Wednesday 14th August
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
The client requests no contact from agencies or media sales.
Thank you!
- £6,079 per year (based on a full-time salary of £30,396)
- 7.5 hours per week
- Fixed-term contract until June 2026
- SEL Mind office (to be agreed), with travel across all SEL Mind boroughs
The Benefits Service within SEL Mind supports people with mental health problems to navigate the benefits system and challenge unfair decisions. The service currently operates across Bromley, Lewisham and Greenwich, delivered in partnership with local NHS. It includes dedicated welfare benefits specialists who provide casework support, and a cross-area team of volunteers who assist with form filling and assessments for health and disability benefits.
We are looking for a part-time Advice Projects Coordinator to support a new advice clinic to help people with mental health problems complete complex forms for health and disability benefits. We are looking for someone with experience of providing help with health and disability benefits, excellent organisational skills, and the ability to support and motivate a passionate team of volunteers.
This role will involve:
- Supporting clients to fill out health and disability benefits forms to a high standard
- Coordinating appointment bookings and a volunteer rota
- Helping clients access wider advice and support services
- Providing ad hoc support and guidance for volunteers
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Monday 29th July (11:59pm)
Likely interview date: Monday 12th August
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
The client requests no contact from agencies or media sales.
Thank you!
We are seeking someone who is passionate about giving an effective generalist advice service to those most in need. You will thrive in a busy and challenging environment and have a positive ‘can do’ attitude. The post holder will have previous experience of providing advice with the confidence and knowledge to work independently, providing support to foodbank service users in locations across Bristol with matters including but not limited to:
- Housing, employment, immigration (OISC Level1), debt and benefits
- Income maximisation and debt advice on priority and non priority debts including managing renegotiating key debts
- Referring on to specialist teams for complex debt advice.
- Conducting benefit checks and applying for welfare benefits
- Progressing welfare benefit claims up to the point of tackling independent appeals – including PIP, ESA and Universal Credit – and supporting Work Capability applications.
Context about what our organisation does:
Citizens Advice Bristol provides free, confidential and impartial advice, helping people to resolve problems affecting their lives. We have a wide range of services targeted at various client groups and advice issues.
Key details:
- Location: Main office (BS1) and outreach across Bristol
- Closing date: 5.00pm on 5 July 2024
- Interviews: Week of 15th July 2024
Thank you!
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 8th July 2024
Interviews: Thursday 11th July 2024
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Thank you!
Homemaker Southwest provides independent advice and support to people who require help in finding, setting up or maintaining accommodation throughout Devon.
As a Money Advice Caseworker, you will be responsible for delivering high quality support services to clients across Devon, by telephone and face-to face, to sustain tenancies and prevent eviction wherever possible, with due regard to Homemaker’s policies and procedures.
You will have experience providing money advice to individuals at risk of homelessness and contemporary knowledge of debt solutions and welfare benefits.
Important qualities include strong communication skills, the ability to work independently and empower others, and the capacity to simplify complex information for clients. While most appointments will be conducted over the phone, some clients will require in-home visits, so the job demands flexibility to travel and work from different locations, necessitating the use of a personal vehicle
MAIN DUTIES AND RESPONSIBILITIES
Work with clients
- Ensure that clients receive a prompt and professional service.
- Provide advice and assistance through a range of channels: face-to-face, by phone, or by email. Seeing clients in office and at outreach locations and visiting clients in their own homes as required.
- Receive and respond to referrals from identified agencies in accordance with prevailing guidelines/funding.
- Provide support to clients including preparing accurate financial statements, budgeting advice, progression of debt options, advising on court proceedings for debt recovery and repossessions, and income maximisation to ensure take up of benefits and options such as backdating, overpayment and sanction challenges, appeals and representation if required.
- Keep the client at the centre of every case; check the client’s understanding and communication needs, agree on an action plan with clarity on who is doing what, encourage the client to be involved with actions as appropriate, keep the client informed of progress of case, and ensure cases are concluded in a positive way.
- Communicate and negotiate on clients’ behalf with third parties as appropriate.
- Give support in the sustainment of any tenancy, as appropriate.
- Ensure clients understand the terms of any tenancy or other legal obligation entered, or about to be entered into.
- Take a holistic approach to issues presented and signpost/refer to other services to help ensure that the advice and other support needs of the client are addressed appropriately.
- ·Ensure clients are encouraged to give feedback on the service they receive and take on any comments on ways we could improve the service.
Networking/Partnership
- Work closely with partner agencies
- Promote the services of the organisation to local housing, justice, social welfare, government agencies and other stakeholders.
- Contribute knowledge, expertise and ideas to appropriate local forums.
Administration
- Set up and maintain casework and other admin systems in accordance with organisation specifications.
- Maintain agreed monitoring and outcome information for commissioning agencies and internal management purposes.
Professional development
- Keep up to date with legislation, case law, and good practice in debt and welfare benefits advice, attending appropriate training courses, using online resources and reading relevant publications.
- Attend meetings as required by manager.
- Participate in staff development programmes, supervision and performance management meetings.
General
- Uphold the aims and principles of the organization.
- Comply with all the organisation’s published policies and procedures with attention to Health and Safety, Risk Management, Confidentiality, and Equal Opportunities.
- Comply with organisational, statutory and legislative requirements.
- Maintain regular contact with colleagues in Homemaker Southwest.
- Undertake other such duties as may be required to ensure the effective delivery and development of the service.
The client requests no contact from agencies or media sales.
Thank you!
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Role purpose
Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.
The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.
The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.
The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.
Place of work
The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.
Key Responsibilities
See attached job description for full list of responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
- Deliver monthly wellbeing peer support groups/workshops.
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
- Provide housing advice
- Provide general money and debt management advice
- Provide information on employment opportunities and training support for clients.
- Signpost to other relevant services in the boroughs, or further afield.
Person Specification
Knowledge and Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
- Knowledge and understanding of mental health problems, and mental health services
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills and Abilities
See attached job description for full list of skills & abilities
- Relevant and up to date knowledge of welfare benefits, housing and social care.
- Facilitate and deliver peer support groups for longer term improved wellbeing.
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
The client requests no contact from agencies or media sales.
Thank you!
About the role:
The Advice Service Manager is responsible for all advice team operations and developing the Kinship advice pathway.
You’ll manage a team to deliver a consistent, high quality and effective service. You’ll be responsible for developing and implementing systems and monitoring service quality and performance.
Continuously improving the service, embracing digital solutions and creating efficiencies and processes to drive performance, you’ll increase our ability to provide more support to kinship carers across England and Wales.
You’ll ensure that kinship carers are able to access the information and advice they need in an accessible and consistent way within a clear operational framework.
Key responsibilities include:
- Deliver high quality, targeted and tailored advice to kinship carers in England and Wales.
- Develop a service framework that delivers a consistent service within clear timeframes.
- Set out clear expectations for enquiry response across all channels.
- Manage daily advice line operations, including work on cases, data and continuous improvement.
- Act as deputy designated safeguarding officer (DDSO) providing clear advice on actions needed when safeguarding concerns are raised.
- Develop and manage a high performing team.
Essential criteria includes:
- Substantial working knowledge of advice service delivery frameworks.
- Working knowledge of call handling and client record systems.
- Working knowledge of assessing the needs of individuals (e.g. social care, financial and legal) to provide appropriate advice and information.
- Substantial experience managing an advice service or similar, ideally in a health, social care or charitable organisation.
- A strong background in advice work with proven experience in an advice-giving role.
Key dates:
- Deadline: 9am, Monday 8 July 2024
- Interview 1: 24/25 July 2024 (2 hours, online). This interview will consist of an online interview and presentation; and a team session, including preparation time and facilitating a team activity.
- Interview 2: TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
Questions for application (along with CV):
- Using examples of your work, give an overview of how your experience equips you to be an effective and dynamic advice service manager.
- Give examples of how you have used operational frameworks to deliver consistent and boundaried advice services. If you have similar experience in another field please clearly demonstrate how that experience would transfer into this role.
- Describe how you have used call handling and client record systems in your work giving examples of how you have integrated the use of both within your practice.
- What makes you a great team manager? Give examples of how you have supported teams and individuals to flourish and when you have had to step in to address behaviour or performance issues.
- Give an example of service innovation you’ve led or been involved in. Outline your role and approach, how you involved users and the service improvements that were delivered as a result.
Size: 21 - 50
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Thank you!
If you are a talented project manager looking to make a real difference to poeples lives, we have a role for you, leading our energy advice projects in rural Wales.
As Energy Advice Manager (Wales), you will be responsible for our established energy advice services in Powys and Monmouthshire and in the development and delivery of similar services into Ceredigion and wider geographical areas in Wales.
The client requests no contact from agencies or media sales.
Thank you!
Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Debt Advice Caseworker. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.
We are seeking an experienced debt advice caseworker who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment.
The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice.
Main responsibilities:
To provide over-indebted Londoners with free, face-to-face/telephone advice that is accurate, effective and tailored to individuals’ circumstances. This includes:
● Provide case work covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.
● Researching and exploring options and implications so that those accessing our service can make informed decisions.
● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing.
● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels.
● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
See attachments for further details
Interviews will take place on Tuesday 23 July 2024.
The client requests no contact from agencies or media sales.
Thank you!
Funded by London Borough of Waltham Forest, the project seeks to support the most vulnerable families in the borough, working closely in partnership with the Early Help team.
The role will be supporting families, mainly at local Children and Family Centres across the borough, in relation to stabilising their finances which will mainly involve debt and benefit issues and support with financial capability.
The post holder will support clients to reduce and/or better manage personal debt and maximise benefit entitlement. They will deliver services in a variety of ways including one to one, drop in and by appointment at outreach in Waltham Forest. All channels will be utilised to deliver services and an assessment will be made of the level of support required including providing casework support.
The client requests no contact from agencies or media sales.
Thank you!
To excel against targets in the provision of an effective supported Money Advice debt casework service that is compliant against quality standards including the MaPS quality of advice framework; ensuring that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
Requirements
- To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions
- Experience of achieving performance and quality targets/KPIs.
- Ability and willingness to undertake training and development to comply with MaPS Caseworker accreditation and Citizens Advice quality standards.
- Effective oral and written communication skills.
- Numerate to the level required by the tasks.
- Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
- Ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
- IT literate with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Ability and willingness to work as part of a team.
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy
- Ability to work across different sites within Liverpool and to advise clients in their own homes, according to the funder requirements and whether you are applying for the permanent or fixed term (6 months) Money Advice Caseworker role.
- Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent if applying for the qualified Money Advice Caseworker roles.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
- 27 days annual leave plus bank holidays
- Hybrid Working Scheme
- Interest free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity and adoption leave pay
Thank you!
Hours: Part Time 28 hours or Full Time 35 Hours. All hours to be completed between Monday – Friday 9 – 5. Some occasional evening or weekend working may be required.
Responsible to: Chief Executive
Location: Richmond upon Thames – office, homes, community locations as required by service. Office location is the White House Community Centre, 45 The Avenue, Hampton, TW12 3RN. Some home working may be possible in line with our Hybrid Working Policy.
Responsible for: Information & Advice Advisors (4) , Volunteers
Salary: £35 – 39k FTE plus 5% pension contribution
Lead and develop a team providing great advice to local older people
Age UK Richmond are a local independent charity providing much needed support to older people throughout the London Borough of Richmond upon Thames. Our wide range of services have a highly positive and long-lasting impact on the health and wellbeing of local older people.
We currently have an excellent opportunity for an experienced and proactive individual to take on the role of Information & Advice Manager - leading and developing our busy Information & Advice Service for local older people.
Our highly valued Information & Advice Service currently has three delivery areas: a ‘First Contact’ helpline that also acts as a gateway into Age UK Richmond, Welfare Benefits support and Advice Extra. Support is provided in homes, at community locations, online and over the phone.
This central key role within the charity will involve:
· Managing, supporting and developing the Information & Advice team, including staff advisors and volunteers.
· Directly providing advice, managing a caseload.
· Ensuring the Information & Advice team meet KPI’s and help deliver the organisations strategy.
· Working in partnership with other local services and looking for development opportunities.
· Ensuring the provision of high quality, accurate and accessible advice.
· Achieving and maintaining Information & Advice quality standard accreditations.
To fulfil the demands of this role you will need to have a strong level of experience in providing advice to older or vulnerable people; an excellent understanding of the benefits available to older people, some management / supervision experience and good IT skills.
Application is via CV and covering letter or application form. Please click apply to be taken to our website for the job description and how to apply. Closing date for applications is the 22nd July 2024 at 9 a.m.
Size: 21 - 50
Provide support to help local older people to live healthier, happier and more independent lives.
The client requests no contact from agencies or media sales.
Thank you!
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Roma Support Group (RSG) was established in 1998 in order to improve the quality of life of Roma migrants.
We are seeking to appoint a motivated person to provide advice to Romanian-speaking Roma migrants on a range of areas including welfare benefits, debt/money management and housing.
Key details
- Job title: Romanian-speaking Advice and Advocacy Worker
- Ref: RoM 58
- Location: London
- Special Condition: Office-based work, London-wide travel
- Hours: 21 hours per week
- Salary: £29,593 pro rata per annum (actual £17,756 per annum)
- Pension: B&CE, The People’s Pension
- Duration: The post is funded for an initial 12 months, with the potential to extend term subject to continuation funding being secured
- Closing Date for Applications: Monday, 15/07/2024 at 8am
- Interview Date: Monday, 22/07/2024 in-person at our Bethnal Green office
About you
- Fluency in Romanian;
- Good spoken & written English;
- Excellent communication skills;
- Experience (paid or unpaid) of helping people in the areas of welfare rights, money/debt management, housing and combating poverty;
- Knowledge and empathy with issues affecting Roma migrant communities in the UK;
- Willingness to travel London-wide.
Please see Job Description and Person Specification for full details (attached and available on our website).
If you have any questions or would like to talk to us about applying for this role, please contact us (contact information in job pack).
The client requests no contact from agencies or media sales.
Thank you!
Our General Advice Team covers a range of different projects, giving advice over the phone, virtually, face-to-face or in outreach locations. The post holder will need to be self-motivated, organised and flexible, delivering generalist level advice and information.
The role involves advising on all areas of general advice, assisting with the completion of paper and digital forms and making referrals to internal or external services. The post holder will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.
Requirements
Desirable
1. One years’ experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.
Essential
2. Good IT knowledge with an ability to support delivery of advice
3. Ability to support and encourage others in using online systems and resources to enable them to self-help.
4. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, over the phone, virtually, face-to-face or in outreach locations.
5. Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
6. Understanding of barriers individuals have to accessing CAL’s services.
7. A good, up to date, understanding of equality and diversity and its application to the provision of advice.
8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
9. Effective oral and written communication skills.
10. Ability and willingness to work both on own initiative and as part of a team.
11. Willingness to learn and develop skills and be flexible with service delivery.
12. Understanding of the issues affecting society and their implications for clients and service provision.
13. Ability to assist with research and campaigns works by providing information about clients’ circumstances.
Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
How to Apply
For more information and to apply, please click on the Apply button.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
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27 days annual leave plus bank holidays
-
Hybrid Working Scheme
-
Interest free travel loans
-
Employee Assistance Programme
-
Pension Scheme
-
Cycle to Work Scheme
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Lifestyles Gym Membership (20% corporate discount)
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Enhanced maternity, paternity and adoption leave pay