Advice Jobs
Background to the role
We are recruiting a Service Manager to lead the work of our information and advice team. The postholder will maximise the reach and impact of our advice service by raising awareness amongst older east Londoners of their entitlements and overseeing the delivery of an efficient, high quality and well-integrated service.
Working across three of the most deprived boroughs in the capital, our advice team is made up of five advisers and three information officers. Together, they support over 8000 people a year across Newham, Tower Hamlets and Hackney. Building and strengthening this offer by growing funding for the service and increasing our use of volunteers is central to our ambitious new organistional strategy. We are looking for a new advice service manager to support the Head of Advice and Advocacy to drive this change forward.
Job description
Job Purpose
- Oversee the delivery of a high-quality information and advice service across three London Boroughs with high levels of income deprivation and health inequality.
- Manage, lead and motivate a team of experienced advisers and information officers.
- Ensure a high-quality service is delivered to clients and that our professional accreditation is maintained.
- Ensure that information officers are equipped with the knowledge and processes necessary to effectively triage people to the relevant internal and external services.
- Increase awareness of entitlements amongst residents by initiating and delivering campaigns, and by working in partnership with internal and external stakeholders
- Develop and grow the information and advice service to guarantee older people have access to accurate information about local services and free, quality independent advice into the future in a challenging funding environment.
Key Tasks
- Day-to-day management and leadership of the Advice Team comprising 5 Advisors, Information Officers plus volunteers, ensuring a strong team culture and their ongoing professional development.
- To maintain excellent working relationships with all internal and external stakeholders.
- Promote access to advice, deliver training sessions to the wider health, social care and VCS and otherwise be a tireless advocate for the independent advice sector to create strong local social justice partnerships.
- Conduct frequent quality checks/file reviews of all advice case records and guarantee compliance with professional standards to maintain quality marks and deliver excellent client outcomes.
- Lead and oversee the recording and reporting of the advice service; ensuring that multiple funders receive accurate and timely reports.
- Support the Head of Advice to ensure that evidence of the wider impact of advice is evidenced and reported to funders, commissioners and other stakeholders.
- Contribute to the organisational objectives contained with AUKEL’s 5-Year strategy and actively identify opportunities for development, fundraising and systems improvement.
- To ensure the maintenance of relevant case recording and data systems for accuracy while complying with statutory requirements and maintaining client confidentiality.
- To undertake any other duties within the competence of the post hold as may be required from time to time for the smooth running of Age UK East London.
- To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).
Person Specification
Experience
Essential
- Of delivering a high-quality advice service.
- Of service recording and reporting.
- Of leading and motivating colleagues to deliver impactful services
- Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
- Ability to keep an up to date knowledge of relevant changes to policy and practice, and to cascade this information effectively to colleagues.
Desirable
- Of providing services for older people
- Of developing and delivering successful applications to funders
- Of line management, and team leadership.
- Of operating information and advice helpline
Knowledge & Understanding
Essential
- Knowledge and understanding of Welfare Benefits legislation policy and practice.
- Understanding of confidentiality policy and practice
- Understanding of Equity, Diversity and Inclusion, including the impact of discrimination and disadvantage on our clients, as well as a commitment to investing in increasing your own awareness of EDI issues so you can contribute to making our organisation as equitable and inclusive as possible
Desirable
- Knowledge of other relevant areas of social welfare law e.g. Housing, appropriate case law, the Care Act 2014, Mental Health Act and Mental Capacity Act
- Of the specific needs of older people
- Of user involvement.
Skills/Attributes
Essential
- Excellent spoken and written communication skills, and the ability to clearly explain complex issues.
- Excellent IT skills
- Ability to give and receive feedback in a thoughtful, reflective and impactful way.
- Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
Desirable
- Experience of delivering training
- Experience of delivering benefit take-up campaigns.
Additional Requirements
This post is subject to Disclosure and Barring (DBS) checks
The client requests no contact from agencies or media sales.
Thank you!
Manchester Mind has worked with Greater Manchester Mental Health Trust for a number of years to deliver roles within Community Mental Health Teams in Manchester. Social Workers are a vital part of the team and we are advertising for two roles in different teams in Manchester. The post-holders will work within integrated, multi-disciplinary teams with staff employed both by Manchester Mind and by Greater Manchester Mental Health Trust.
As a Social Worker you are a crucial member of the team. You would be proactively supporting and care coordinating a caseload of people with mental health problems and complex needs.
The full-time roles would be based in North Manchester CMHT and South Mersey CMHT and the part-time role in Central West CMHT.
Job Title: Social Worker x 2
Base: Community Mental Health Team
Hours: 37.5 hours per week
Salary: £36,915 pa
Annual Leave: 28 days + bank holidays
Job Title: Social Worker
Base: Community Mental Health Team
Hours: 22.5 hours per week (3 days)
Salary: £36,915 p.a. (pro rata £22,149 actual)
Annual Leave: 28 days + bank holidays (pro rata)
The skills and experience that are most important to us are:
- Qualified as a social worker
- Experience of building kind relationships
- Ability to work in a collaborative way
You can download the job description/person specification and guidance notes from our website.
The closing date for applications will be 12 noon on Friday 21st February 2025.
Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.
The client requests no contact from agencies or media sales.
Thank you!
About us
The Refugee and Migrant Forum of Essex and London (RAMFEL) is one of the largest immigration and asylum advice charities in the UK, supporting refugees, asylum seekers and vulnerable migrants to access justice. An IAA level 3 accredited organisation, we represent clients at all stages of the immigration and asylum process, up to and including the Upper Tribunal of the Immigration and Asylum Chamber. We also support clients to access destitution support, housing and relevant services they are entitled to.
We also actively campaign for a fairer and more humane immigration system. RAMFEL caseworkers therefore have the opportunity to work on systemic and strategic challenges and support broader advocacy work.
We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RAMFEL.
Purpose of the role
The Refugee and Migrant Forum of Essex and London is an IAA level 3 registered charity, that provides advice to help people access justice. Having received additional funding, the role gives an opportunity to assist some of the most vulnerable people in our society. There will be particular focus on working with people who are facing a crisis, providing advice work and support that will take them out of destitution and on a path towards independence.
The RAS caseworker will be assisting Asylum Seekers and Refugees with accessing services and support they are entitled to, such as housing, benefits, asylum support, medical and education services etc.
Hours of work: The role is primarily a full-time position, requiring 37.5 hours per week. However, for the right candidate, we may consider accommodating part-time working hours. Given the nature of RAMFEL’s work, there may be instances where the Supervisor will need to exceed the standard hours. In such cases, compensatory time off can be arranged with the Head of Services
Salary and Benefits:
Salary: £28,000 - 30,000 per annum, depending on experience. 28 days annual leave plus statutory holidays and 6% pension contribution.
Other benefits: Cycle to work scheme, tech scheme and employee assistance program.
Please refer to the job description for more details and application instructions.
We will only be shortlisting candidates who have submitted a CV and a cover letter explaining why they are applying for the role.
The interview consists of an interview (approx. 45 mins) and a written exercise (45 min).
The closing date for applications is Sunday, 23rd February 2025. Applications received after this date will be unlikely to be considered.
Registered Charity
21 - 50
RAMFEL is a charity that supports vulnerable migrants to access justice and that provides vital support in moments of individual crisis.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Advice Locality Manager
Location: New Forest (Ringwood)
Hours: 24 hours per week (flexible working arrangements available)
Salary: £28,000 per annum (pro rata)
Are you passionate about leading teams and delivering community-focused services?
Citizens Advice New Forest is seeking an Advice Locality Manager to oversee the delivery of high-quality advice services within a designated area of the New Forest. This role is vital in ensuring that our services are accessible, inclusive, and responsive to the needs of the local community, including those in rural or hard-to-reach areas.
About You
We’re looking for someone with:
- Experience managing advice services or a similar role in the charity sector or related field.
- Strong leadership skills to manage and motivate staff and volunteers.
- Knowledge of issues such as welfare benefits, housing, employment, and debt.
- Excellent communication and relationship-building skills.
- A proactive and solutions-focused approach to identifying and addressing community needs.
If you’re adaptable, collaborative, and passionate about making a difference, we’d love to hear from you.
Key Responsibilities
- Oversee the delivery of advice services across local offices and outreach locations
- Recruit, train, and manage a team of staff and volunteers to ensure excellent service delivery.
- Build relationships with local organisations and community groups to expand service reach.
- Act as the lead for debt advice, supervising advisers and ensuring quality standards.
- Monitor service performance and compliance with legal and regulatory requirements.
Why Join Us?
Citizens Advice New Forest is dedicated to fostering an inclusive and purpose-driven workplace. We actively encourage applications from people underrepresented in our organisation and sector, including people of colour, LGBTQ+ individuals, and disabled people. Flexible working options are available to support work-life balance.
Closing Date: Wednesday 12th February 2025 at 9am (applications will be reviewed on a rolling basis).
Join us and help make a difference in the New Forest. Together, we can solve problems, advocate for change, and create a better future for everyone.
Candidates are requested to submit a CV and Covering Letter (no more than 2 sides of A4)
Closing Date: Wednesday 12th February 2025 at 9am (applications will be reviewed on a rolling basis).
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid – Covering Pembrokeshire, Powys, Carmarthenshire & Ceredigion Salary: £26,000 p.a. pro rata Contract: Permanent (subject to funding) Hours Available:
· 1x Full-time (37 hrs/week) – Covering Pembrokeshire
1x Full-Time (37 hours per week) covering Powys
· 1 x Part-time (22.5 hrs/week) – Covering Carmarthenshire & Ceredigion
About the Role
Are you committed to making a positive difference? We are looking for passionate and skilled Advice Workers to support Gypsies and Travellers in accessing their rights, entitlements, and essential services.
Key Responsibilities
✔ Provide expert advice on welfare benefits, housing, debt, employment, education
✔ Deliver support through drop-in sessions, phone calls, and outreach appointments
✔ Advocate for individuals and liaise with external agencies on their behalf
✔ Maintain case records and contribute to policy development
What We’re Looking For
Experience:
At least 1 year in advice work (or equivalent)
Knowledge: Welfare benefits, housing rights, social welfare issues
Skills: Strong communication, IT proficiency, and case management
Values: A commitment to inclusion, equality, and empowerment
Desirable: Awareness of Gypsy and Traveller communities & ability to communicate in Welsh or a relevant language
Equal Opportunities
We are an equal opportunities employer and welcome applications from all backgrounds, including those with lived experience of the issues affecting Gypsy and Traveller communities.
Thank you!
Advisers (up to 6 positions available)
£28,000 FT or part time equivalent
Caseworkers (up to 3 positions available)
£30,000 or part time
Are you passionate about making a difference in people’s lives? Do you have a knack for problem-solving and a desire to support those in need? Citizens Advice Essex, is seeking dynamic individuals to join our Aviva Telephone Referral Service as Advisers and Caseworkers.
About the Aviva Telephone Referral Service
Funded through a unique collaboration between Aviva and Citizens Advice, this vital service, delivered through a number of the local Citizens Advice offices in Essex which form part of the Citizens Advice Essex consortium, provides tailored advice to clients referred via Aviva using an online referral tool. Our mission is to support people facing challenges related to welfare benefits, debt, housing, and income maximisation. With a target to assist 16,000 clients annually, this new service will play a critical role in improving the lives of those in need across the UK and reflects a real commitment by Aviva to the wellbeing of their customers.
This innovative project combines the expertise of Citizens Advice nationally and locally with cutting-edge tools, including the Citizens Advice Referral Tool, to streamline support and provide timely advice. Additionally, it will integrate dedicated caseworkers to support clients with complex needs, ensuring holistic care and effective outcomes.
Why Join Us?
- Fully remote roles: Flexibility to work from anywhere, with the option of hybrid working if preferred.
- Meaningful impact: Help clients navigate complex issues, providing essential advice and advocacy.
- Supportive environment: Join a collaborative team committed to delivering high-quality services.
- Professional growth: Gain access to training opportunities to enhance your skills and knowledge.
Adviser Role
As an Adviser, you will provide initial advice and guidance to clients on welfare benefits, housing, debt, and income maximisation issues and ideally possess experience delivering advice or guidance in areas such as welfare benefits, debt, housing, or income maximisation. You will need strong communication skills, particularly over the telephone and digital channels, comfortable using multiple applications concurently, and possess a proven ability to research and document your work quickly
Caseworker role
As a Caseworker, you will mnage complex client cases, going beyond the initial enquiry and offer ongoing support and advocacy – all towards the aim of mximising client income, ensuring they receive all entitled benefits and support or other matters relating to their financial wellbeing. You will also directly advocate or represent clients with third parties. You will have all the same skills necessary for the adviser role but you will very likely have a background in advice work and also need some experience of the disciplines and requirements of delviering casework.
How to Apply
If you are ready to make a real difference and join a team that values compassion, professionalism, and collaboration, we want to hear from you!
Please to apply for these roles. The closing date for applications is February 14th
Citizens Advice is committed to promoting equality, diversity, and inclusion. We encourage applications from all sections of the community, particularly those from underrepresented groups.
Join us in delivering advice that changes lives.
Thank you!
Living Well Bromley is looking for an advice supervisor for our team of volunteer advisers. As well as a foodbank, cafe and access to counselling, we provide advice and advocacy on a wide range of social welfare issues such as welfare benefits, housing and debt. Our advocacy team are volunteer advisers with expertise in relevant areas. We hold the AQS advice quality mark. We are looking for someone with advice casework experience to work with the Advocacy Manager to support the team and ensure we continue to provide an excellent service.
The client requests no contact from agencies or media sales.
Thank you!
We are seeking a dynamic Operational Manager to manage the delivery of high-quality advice, guidance, casework, and support services. The successful candidate will be responsible for ensuring that clients receive tailored, person-centred support to help them live independently and safely in their own homes. This role requires a proactive person to drive service delivery, staff management, and continuous improvement to meet evolving needs.
Key Responsibilities:
Service Delivery Management:
Responsible for the day-to-day operations of the advice, guidance and support of the agency casework and specialised support services, ensuring that high-quality support is provided, enabling people to live independently in their homes.
Staff Management:
Manage and motivate a team of caseworkers and support staff. Provide supervision, mentoring, and professional development opportunities to ensure a skilled and motivated workforce.
Client Care and Case Management:
Ensure the provision of comprehensive casework and support service, assessing the needs of individuals, creating action and support plans, and reviewing ongoing cases to ensure appropriate and timely interventions. Monitor the outcomes for clients and make adjustments as necessary to ensure the most effective care and support is delivered.
Quality Assurance and Compliance:
Work with the Strategic Lead to develop and maintain effective quality assurance systems, ensuring all advice and casework is compliant with relevant regulations, best practices, and organizational policies. Ensure that services are delivered in line with legal and contractual obligations, safeguarding principles, and ethical standards.
Collaboration and Stakeholder Engagement:
Build strong working relationships with external agencies, healthcare providers, social services, and community organizations to ensure a coordinated approach to supporting clients. Engage with families and caregivers to ensure a holistic support model.
Continuous Improvement:
Drive initiatives aimed at continuously improving the quality and efficiency of services. Implement feedback mechanisms, conduct regular audits, and respond to emerging needs and trends within the demographic served.
Budget and Resource Management:
Manage resources effectively, ensuring services are delivered within budgetary constraints while maintaining high standards. Oversee case allocation and workload management to ensure efficient use of resources.
Risk Management:
Identify and assess risks related to the care and wellbeing of clients, implementing strategies to mitigate these risks. Ensure that safeguarding procedures are followed, reporting and addressing any concerns in a timely manner.
Reporting and Documentation:
Maintain accurate records of service delivery, case outcomes, and performance data. Provide regular reports on service performance, client satisfaction, and resource utilization to senior management.
Skills and Qualifications:
Essential:
- Significant experience in social care, casework, housing, health, or a related field, ideally working with older or vulnerable adults.
- Demonstrable people management skills, with the ability to motivate, inspire, and develop staff.
- Developed understanding of safeguarding, health and social care legislation, and best practice.
- Excellent communication and interpersonal skills, with the ability to build relationships with a wide range of stakeholders.
- Strong problem-solving abilities and the capacity to manage complex situations.
- Good organisational skills, with an ability to prioritize workload, and meet contractual and budgetary requirements within deadlines.
- Strong IT skills, including proficiency in case management systems and Microsoft Office Suite.
- Ability to analyse data, produce reports for internal and external audiences, and provide clear plans for corrective action.
- Familiarity with service delivery, quality assurance, and contract monitoring.
- Working knowledge of principles and responsibilities under GDPR.
Desirable:
- A relevant professional qualification in social work, health and social care, or a related field (e.g. Level 5 Diploma in Leadership for Health and Social Care).
- Experience in budget management and resource allocation.
- Understanding of local government services and community resources.
- Welsh speaking
- A full driving licence and use of a vehicle
Personal Attributes:
- Empathetic and compassionate, with a genuine commitment to supporting people to live independent, fulfilling lives.
- A proactive, solutions-focused leader who can drive change and improvement in services.
- Collaborative team player with the ability to work with diverse groups, including colleagues, service users, families, and external agencies.
- Strong organizational skills, with a keen attention to detail and a commitment to service excellence.
The client requests no contact from agencies or media sales.
Thank you!
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Gateway Assessor
NJC Scale 2 - £28,050 to £28,427 per annum
Full-time – 35 hours per week
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:
- Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
- An understanding of the main enquiry issues involved in assessing clients' problems
- Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 16 December 2024
Interviews: Thursday 19 December 2024
In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Thank you!
Start Date: As soon as possible
Work Location: Hybrid working including home working and Citizens Advice Camden service delivery and outreach locations
About Citizens Advice Camden
We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.
About the Role
This vital service, funded by The Hampstead Wells and Campden Trust, has been successfully delivering high-quality debt casework and advice since 2018, supporting people within the Trust’s area of benefit.
Our service is delivered through a mix of telephone, digital communications, and face-to-face appointments at community locations, making it perfectly suited to hybrid working. Reasonable targets are set, recognising the complex nature of our clients' casework and advice needs, ensuring you can use your professional expertise to achieve the best possible outcomes for those we serve.
If you are an experienced debt adviser who can confidently provide complex debt advice and ongoing casework we would love to hear from you.
Being an approved DRO intermediary and holding the IMA Certificate of Money Advice Practice (CertMAP) is desirable. If not, we can support your ongoing professional development.
Alternatively, this role is also available as a trainee position. If you have recent experience delivering generalist advice, combined with some knowledge of debt advice, you will benefit from our accelerated training programme. We are committed to equipping you with the knowledge and skills necessary to provide high-quality debt advice that meets both auditing standards and funder requirements.
Closing date for applications: 9.00am, Monday 3 March 2025
Interview date: Wednesday 12 March and Thursday 13 March
Interviews will be held on Zoom.
Thank you!
We are looking for a well organised, proactive and passionate individual to join our Housing Advice team. You will deliver an effective housing advice and advocacy service to young people accessing our day centr in a fast-paced environment, maintaining and building a network of relationships with relevant external agencies and internal stakeholders. You should be experienced in carrying out needs assessments, identifying appropriate accommodation options, managing a case list of multiple clients with complex needs, and have a proven track record of progressing vulnerable people into stable accommodation.
The role is based at our day centre in Camden.
- 2 full time roles in the Housing Team
- Permanent contracts
- Salary £37,024 to £41,600
- 9am, Wednesday 12 February 2025 *or earlier if enough applications are received, so apply as soon as possible*
The client requests no contact from agencies or media sales.
Thank you!
About the role
As an Advice Hub Caseworker, you will provide one-off, practical support and advice for women and girls who have experienced any form of Violence Against Women and Girls (VAWG). You will provide one-off advice, information and support over the phone and via webchat linking survivors with support that is right for them. You will also provide one-off consultation and advice to professionals working with cases involving VAWG.
The Advice team work from a woman-centred, trauma informed, and survivor led integrated approach, ensuring individualised support that is rooted in empowerment and best practice. The work is delivered through a commitment to an anti-oppressive, feminist framework that strives to address additional barriers and meet the diverse range of survivors needs, understanding the specific support needs of each survivor. We are passionate about social justice and being part of dismantling systems and structures which oppress survivors. These posts play a key part in helping us identify current issues affecting survivors in London and opportunities for change.
About you
The ideal candidate will be experienced in providing support, have an excellent insight into the needs of survivors of VAWG and be innovative. This is a unique opportunity to join one of the leading specialist VAWG organisations within the women’s sector, and to play a pivotal role in the development and delivery of a service which improves responses, access and support to survivors in London. If you have the skills and experience required, then we would love to hear from you.
About us
Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.
We do this by:
- Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
- Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
- Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.
How to apply
Completed applications and equal opportunities monitoring forms should be submitted by 9am on Monday 10th February 2025.
Further Information
This post is subject to satisfactory references, DBS check, and social media check.
WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity. We have some further great benefits that can be shared via the HR team upon application.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.
WGN is an equal opportunities employer.
The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.
The client requests no contact from agencies or media sales.
Thank you!
Who are we?
We are Manchester Students’ Union, the biggest SU in the country, supporting over 40,000 students throughout their time at university. We help to make student life the best it can be by supporting students to campaign for change, creating opportunities to meet new people, providing employment opportunities, providing advice and support and being a safe place on campus.
We are a values-centred organisation that employs around 90 permanent, full-time members of staff. We recruit a wide range of roles throughout the year within all our departments from our Commercial team operating Manchester Academy Venues, 13 Media, Bar 532 & Kitchen and Corridor Coffee to our Student Activities, Student Engagement, Marketing and Communications, Finance, HR and Facilities teams. Our team of around 400 part-time, studying staff are instrumental in providing to support to all departments as well as leading major projects like Student Angels. When you join UMSU, you’ll be immersed in an environment that empowers staff to make great things happen and we're always on the lookout for innovative, passionate, and proactive people to join us.
Our values are really important to us and shape the work that we do every day. As part of our recruitment process, we want you to demonstrate how your experiences, behaviours and skills align with our values. You can find more detailed explanations of our values on our website.
About the role
We’re looking for an enthusiastic and proactive Advice Office Administrator to join our friendly team at the University of Manchester Students’ Union (UMSU).
What’s the role all about?
As our new Advice Office Administrator, you’ll be an essential part of our Advice Service team. Your work will make a real difference to students by supporting Advisors to help students with everything from academic concerns to financial and personal challenges.
You’ll be the friendly first point of contact for students, ensuring their queries are handled efficiently. Alongside this, you’ll play a key role in keeping our service running smoothly by managing team schedules, maintaining records, organising meetings, and even helping with communications and events.
What will you be doing?
- Welcoming students: handling in-person and online enquiries, and signposting to the right services.
- Team support: scheduling, organising files, and ensuring processes run smoothly.
- Communications: updating the website, drafting emails, and coordinating events.
- Data and feedback: keeping records up to date and helping us improve by collecting student feedback.
What we’re looking for:
- Excellent communication and customer service skills – you’ll love interacting with people!
- Strong organisational skills with the ability to multitask and prioritise your workload.
- An understanding of confidentiality and safeguarding (don’t worry, we’ll provide training).
- IT-savvy with experience in tools like MS Office.
- Someone who is approachable, detail-focused, and loves working individually as well as part of a team.
The details you need to know:
- Salary: £25,440 – £28,620 per year.
- Contract: Full-time, permanent (35 hours per week, core hours 10am–4pm, Monday to Friday).
- Location: Based in the UMSU Main Students’ Union Building, right on the University of Manchester campus.
What’s in it for you?
You’ll be joining an organisation that’s all about community, progression, and making a real impact. We’ll provide opportunities for you to develop your skills, meet new people, and be part of a supportive and fun environment.
If this sounds like the perfect fit for you, we’d love to hear from you! Apply today and take the first step in joining our amazing team.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society. Nationally, the Citizens Advice helped 2.66 million people during 2022-2023.
Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Our Consumer Service alone helps on average 120,000 consumers each year across the country to tackle the problems they face, for example, energy supply, holidays and transport, buying or repairing a car, scams, problems with purchases for goods or services, post, insurance and many more.
As a Consumer Service advisor, you will be responsible for handling calls, webchat and webforms received through our national help desk. You will assist consumers by providing free advice and information on contracts for goods and services before, during, or after purchase, including legislation or industry regulations and practical guidance.
Purpose of the job:
Through your excellent communication skills and attention to detail, you will be able to provide accurate and detailed information to consumers and businesses across the country, whilst achieving your individual KPI’s and targets.
By joining us as a consumer service advisor you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training where you’ll quickly become an expert in providing advice to help consumers with the problems they face. Upon completion of probation, you will be able to develop your skills opening up opportunities for progression within the team when available.
Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
For further information please see the job description attached
Benefits:
- Generous annual leave
- Birthday leave (after 3 months service)
- Employee Assistance Programme
- Incentive schemes
- Wellbeing rewards
- Free onsite parking
- Bus pass scheme
- Cycle to work scheme
- Free optical tests
- Free tea and coffee
- Company pension
Thank you!
Location: Hove Town Hall mostly, with remote working as agreed.
Application deadline: Monday 17th February at 9am
Expected interview date: Week commencing Monday 24th February
Job outline:
Citizens Advice Brighton & Hove is seeking a dedicated adviser to deliver an accredited advice service for people aged 50+, and those experiencing acute health issues. You will deliver advice on issues that affect health and wellbeing such as benefits, community care, consumer issues, moving to residential care, returning home from hospital.
The ideal candidate will be a trained and experienced adviser, proven through recent employment in an advice delivery role, with a commitment to tackling age inequalities and supporting independent and healthy lives.
For more details about this rewarding opportunity and how to apply, read the full job information pack and download the application form to complete. Please read the guidance notes before completing the application form. Please email completed application form to our recruitment team.
If you have questions or would like to get a better understanding of the role please contact Patti Kydd, Projects Manager to arrange a call (details available on our vacancy page).
About Us
Citizens Advice Brighton and Hove has two aims:
- to provide the advice people need for the problems they face – this means helping people understand their rights and responsibilities so that they can make informed choices
- to improve the policies and practices that affect people’s lives – this means we listen to our client’s problems and provide evidence to policy makers on the impact of legislation on real people’s lives.
We’re here to give advice to everyone, and understand that diversity in our workforce is the best way of understanding the varying needs of the city around us, so we welcome applications from all communities.
We ask that all applicants complete an anonymous online survey to help us understand if we’re succeeding in our aims, and appreciate you taking the time to complete this. We ask all applicants to complete an anonymous online survey to help us understand if we’re succeeding in our aims. We appreciate you taking the time to complete this. Please complete the equalities survey on our website.
