Website Management Jobs
Supporter Services Officer
Salary - £23,948 to £26,133 per annum
Full time, 12 months’ fixed term contract
About the role
Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.
About you
As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.
Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.
This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.
Key Working Relationships
The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.
KEY ACCOUNTABILITIES
Supporter Relationship Management
- To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
- To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
- To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.
Income Processing / Database Management
- To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
- To process cash donations effectively and accurately onto our database.
- To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
- To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
- To accurately process and commit Direct Debit claims.
- To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
- To deal with new supporters’ welcome communications.
- To liaise with supporters regarding cancellation of donations.
- To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
- To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
- To pull information required, download and process third party donations ensuring that they are compliant with GDPR.
Compliance
- To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
- To ensure data is managed to appropriate standards of data protection and security.
- To be aware of and consistently using organisational policies and procedures
Team Working
- To undertake and participate on projects as directed by the Supporter Experience Manager.
- To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
- To contribute to organisational meetings e.g. Stand Up, team away days etc.
- To be proactive in joining cross functional working groups.
- To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
- To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.
PERSON PROFILE
Qualifications, Knowledge and Experience
- Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
- Educated to GCSE level or equivalent, including English and Mathematics
Skills, Abilities and Competences
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.
Why join us?
- The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
- Our open plan offices are located in the centre of Rugby near to the train station.
- In addition, we offer the following benefits:
- 27 days’ holiday in addition to public holidays.
- A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
- Life assurance (3 x annual salary).
- Cycle to Work scheme.
About us
We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.
We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
The successful applicant must have the pre-existing right to both live and work in the UK.
Closing date for applications: Friday 26th July 2024
Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.
Please ensure a supporting statement is submitted alongside the CV
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis is getting ready to publish its 10-year strategy, setting out the steps we’ll take to bring about the end of homelessness. To support our bold ambitions, we’ve refreshed our organisational values and are digging into what we can do better to build the culture we need.
Using your communication and engagement skills, you’ll be helping to make a difference to the lives of thousands of people experiencing homelessness right now.
We’re an open, friendly, and dedicated team. We love to learn and between us have a broad range of communication and technical skills. We work hard to support one another as well as the wider organisation and are never too busy to share our thoughts or offer an extra pair of hands.
Hours: 35 per week (we are also open to candidates looking to work 28 hours per week or compressed hours as per Crisis’ Flexible Working Policy)
Location: Based in our London office, close to Liverpool Street and Aldgate (we are open to a range of flexible working options, in line with Crisis’ Hybrid-Working Policy)
About the role
As our Employee Communications and Engagement Lead, you’ll be supporting more than 600 colleagues across England, Scotland, and Wales.
Our colleagues work in a huge variety of roles and are based in lots of different locations. It’s our job to help make sure everyone has access to the information and tools they need to do their best work, regardless of where they’re based or when and how they work. This might mean making sure they have access to guidance to help them support a vulnerable member (the people we support); sharing information on a new staff benefit, such as our network of Mental Health First Aiders; or an invitation to learn about our latest campaign or fundraising event.
When it comes to sharing information and bringing people together, your role will be key. We’re well networked across the organisation and have a wide range of communication tools and channels in place, but we know we can do better. You’ll be encouraged to share your thoughts and ideas and to explore your curious side.
Day to day you’ll work with stakeholders across Crisis to help raise awareness and understanding of our strategic goals and to build engagement and excitement around our cultural ambitions. You’ll contribute to the wider work of the Employee Communication and Engagement team and our priorities for 2024. This includes the ongoing development of a new intranet, embedding Crisis’ new values, building awareness and understanding of Crisis’ strategic aims, and carrying out an audience segmentation exercise.
You’ll report to the Head of Employee Communications and Engagement and will be supported by our Employee Communications and Events Assistant, as well as colleagues across the organisation who will share their expertise and knowledge and help you to build your own network of peers.
About you
We’re looking for an experienced communications expert who has planned, managed, and evaluated strategic engagement for either internal or external audiences; someone who is people-focused with great interpersonal skills. Someone who can build and maintain strong working relationships with colleagues in all parts of the organisation.
You’ll be committed to strengthening the voice of our staff and to influence the way we share information and knowledge, including our strategic priorities.
You’re curious, creative, and open to new ideas, pushing us as a team and encouraging others to think about different ways to engage and build connections.
You’ll bring experience of delivering communication campaigns to diverse audiences and will be confident in using a variety of digital tools to support great engagement. If there’s something you don’t know, you’ll look for ways to learn and boost your skills.
You understand the importance of planning ahead, are proactive and can use your own initiative to troubleshoot challenges and prioritise.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Wednesday 17 July 2024 (at 23:59)
Interviews to be held W/C 29 July 2024
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
The main purpose of this role will be to provide clear, accurate and helpful retrofit and other related technical guidance in areas such as carbon foot-printing, building energy performance and renewable energy options to local and community organisations to help them tackle the climate emergency.
Pay and conditions
- The role is full-time (37.5 hours per week).
- The salary for the role will be £29,864 - £35,770.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and much more.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Deliver training to local and community stakeholders on topics such as carbon literacy, retrofit, renewables and energy efficiency.
- Develop and strengthen tools, guidance and other materials for community organisations that help to increase their ability to deliver beneficial local retrofit initiatives.
- Undertake basic retrofit assessments of domestic and non-domestic buildings and provide useful guidance and recommendations on potential improvements.
- Provide carbon auditing, and recommendations for decarbonisation plans for community businesses.
- Support community organisations to design and deliver capital investment projects, develop funding bids, business cases and project delivery plans.
- Support community organisations to plan and deliver wider community engagement processes that help to foster leadership, consent and action.
- Facilitate learning, networking, and sharing between local and community organisations, staff and volunteers.
- Support CSE’s fundraising activities and the development of new models and approaches for the provision of retrofit activities and services at the local and community scale.
- Provide administrative support for timely delivery of project activities, accurate record keeping and robust reporting.
- Champion to key stakeholders (such as local authorities and funders) the importance of community engagement and the roles which local and community organisations can play in catalysing and enabling the decarbonisation of local homes and community buildings.
- Foster collaboration and deepen relationships with partner organisations who are active and interested in supporting similar areas of work.
To see a detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- O’ Level/GCSE maths, Science and English.
- Excellent written and verbal communication skills with the ability to relay and translate technical information for non-technical audiences.
- Relevant vocational or degree level qualification or equivalent work experience.
- Experience of assessing technical options for improving the energy performance of buildings.
- Experience in the repair, maintenance and home improvement sectors.
- Experience of working on community (non-domestic) buildings.
- An understanding of the design and construction of both modern and traditional buildings.
- The ability to write technical reports and provide recommendations and guidance to non-expert stakeholders.
- Knowledge of the broad themes driving the work of CSE.
- An enthusiasm for learning and problem solving.
- An understanding of the importance of effective administration and coordination to the successful delivery of projects.
- Empathy and understanding of different stakeholder situations.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available on our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is midnight, Sunday 21 July 2024. If you have not heard from CSE by 25 July, please assume that your application has been unsuccessful.
Interviews are expected to take place Wednesday 31 July and Friday 2 August 2024 at our offices in Bristol.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
We're looking for a kind, compassionate and resilient Support Worker to join our Tower Hamlets Domestic Abuse Service.
£13,676.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
We are recruiting a Part Time Support Worker for our Look Ahead refuge to support and empower women to move on successfully with their lives.
The service supports 15 women with/out children in self contained units. The aim of the service is to support women to rebuild their lives following a period of abuse, preparing them to move on within a 6-month period to an accommodation type of their choice either in or out of borough.
We are looking to recruit a part time, enthusiastic and energetic customer focused support worker to join our service and dynamic team. Support workers deliver support along side the in house Independent Domestic Violence Advisor (IDVA) to address the safety of victims, survivors at high risk of harm and to equip women with the tools to move on within the allocated period.
The role requires some flexibility as the post holder will work shifts on 20 hours shared rota which includes weekend's shifts and out of hours on call rota.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the service Manager
To empower and support women and children in the refuge to keep safe and move on successfully with their lives
Complete DASH Risk Assessments, conduct comprehensive and regular customer risk assessments to ensure their safety and wellbeing
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Provide practical assistance to support customers to work towards the goals in their support plan (e.g. supporting benefits applications, attending medical appointments and appointments with external agencies
Develop and maintain links with all key agencies and service providers in the local community
Liaise with external agencies such as the Police, MARAC, Social Services and GPs
Help customers to integrate into their local area and access local educational, social, wellbeing and community activities, resources and opportunities
Monitor rent account, encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
Knowledge of the criminal justice system. Understanding of MARAC protocols
For a full job description, please visit our website
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
What you'll bring:
NVQ Level 2 or equivalent or experience within charity/social care sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Work setting: Remote with occasional visits to office for training and events purposes
Salary: up to £32,760.00 per annum (pro rata)
Hours: 6-month FTC, full-time (35 hours per week)
Location: London
Do you enjoy providing support to delegates and volunteers by assisting, processing bulk event registrations, arranging complimentary committee registrations, and dealing with enquiries? This role does not include overseeing events' logistics. However, your contribution will be essential to providing strong administrative support to events and communication with stakeholders at all levels.
TPP are recruiting a proactive Events Registrations and Support Administrator on behalf of our client, a respected membership organisation whose objective is to promote education.
Benefits:
- App providing GP consultations, Physiotherapy, mental health support and life, money and wellbeing support.
- 22 to 27 days' holidays, depending on length of service, and pro-rated based on work pattern.
- Employee Assistance Programme.
- Flexible working arrangements.
- Life insurance (group personal accident scheme providing up to 3 times your salary in the event of permanent disability, loss of a limb or death).
- Private Medical Insurance.
- Aviva Group Pension Plan (9% employer and 3% employee contribution).
- Interest free loans.
The Role:
As an Events Registrations and Support Administrator, you will work with the Branch Network Manager to deliver the Events Programmes for Branches in line with budget, good governance and engagement principles, always being mindful of the charity's funds and reputation.
Responsibilities:
- Facilitate affordable, inclusive, and accessible CPD via in-person, hybrid, and digital events.
- Work closely with the Branch Network Manager to implement Events Programmes for Branches.
- Collaborate with volunteers, Branch Network Officers, and the Branch Network Manager to create and promote the annual branch programme.
- Utilise Cvent to design event registration pages and delegate confirmation emails.
- Produce emails, local bulletins, adverts for publications, and social media content within brand guidelines.
- Update websites with branch activity information.
- Assist with bulk event registrations and complimentary committee registrations.
- Handle delegate and volunteer enquiries.
- Monitor and report on marketing campaigns and attendee statistics.
- Manage prospect data and support the process of branch prize winners.
- Distribute marketing materials, prepare delegate badges, and attend events as needed.
- Manage mailboxes, connect potential volunteers/speakers with the network, and maintain branch web pages.
- Survey members on behalf of branches and update CRM with committee changes.
- Contribute to the development of a speaker directory and formulation of content for branches conference, forum, and volunteer inductions.
- Promote the Branch Network at branches conference, branch events, and industry events.
To be considered for this Events Registrations and Support Administrator role:
- Demonstrate experience processing high volume registrations for events.
- Attention to details, excellent organisational skills and superb time management.
- Experience using event management software.
- Used to providing excellent administrative support to events.
- A background working for a Membership professional body
- Ability to work in a fast-paced environment with conflicting deadlines
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Asylum Matters is looking for a skilled and committed Finance and Administration Officer to join its
small team and support the charity’s work to secure positive change for refugees and people seeking
asylum in the UK.
The successful candidate will work closely with the Director and Treasurer to ensure the professional
and efficient running of all aspects of the organisation’s finances; and provide vital backing to support
and sustain the work of the staff team and the trustee board. They will be flexible, proactive and able
to work both independently and in close liaison with colleagues.
The Asylum Matters team, currently comprising seven staff, is geographically dispersed across the
UK. We are a charity that campaigns locally and nationally, in close collaboration with an extensive
network of partner organisations, to advocate for progressive change on a range of issues that affect
people in the asylum system in the UK. These include the impact of the Government’s new anti-
refugee laws; unsuitable accommodation; and poverty. We co-lead the award-winning Lift the
Ban coalition campaign, that brings together almost 300 organisations calling for the right to work for
people seeking asylum.
We are particularly keen to hear from people with lived experience of the UK asylum system and
anyone with lived experience who meets the essential criteria will be guaranteed an interview. The
successful candidate must have the right to work in the UK.
The client requests no contact from agencies or media sales.
University of Creative Arts Students’ Union
Chief Executive Officer
Salary: £55,000-£60,500
Location: Farnham, Epson or Canterbury (with travel between all three)
Contract: Full time
Are you looking for a role as an ambitious and values driven leader, passionate about student experience? If so, we’re looking for a values driven leader who work closely with our elected officers, trustees and other stakeholders to progress our strategy and direction, making the University of Creative Arts Students’ Union (UCA SU) an inspirational students’ union.
About the Students’ Union
UCA SU represents 5,200 students, primarily across three main sights at Farnham, Epson and Canterbury. We are an independent democratic charity and membership organisation; we have student leadership at every level.
We're a democratic, membership organisation and all students at the University of Creative Arts are automatically members of the Union. Overall legal responsibility for the Students' Union rests with our Board of Trustees which is made up of three full-time Sabbatical Officers, four student trustees and three external trustees. The Sabbatical officers are elected each year by, and from, the student membership of the university. They take a year out of their studies (or immediately after graduating) to take on a fulltime paid staff role and to serve as a trustee.
We have done a huge amount of work over the last 6 months to turn the organisation around to ensure it is wholly focussed on supporting our diverse membership who study at the three campuses. We have updated our staffing structure to have our expertise equally focussed on each campus and have also changed our sabbatical officer structure to do the same.
At UCA SU, we genuinely have creativity at our heart and are very excited to welcome a new CEO on Board who shares our values and passion for creativity.
We are currently carrying out detailed research into the needs of our membership, and we can’t wait for our new CEO to review this research with us to shape our new strategic direction.
If you’re passionate about students and student leadership, are creative, energetic, can understand the complexities of a multi campus site, and are a positive and motivational leader, we’d love to hear from you!
About the role
Under the direction of the Board of Trustees, the Chief Executive is accountable for the performance, management, development and sustainability of UCA SU and responsible for developing and leading the Union's services, strategy and objectives to meet students’ needs.
The Chief Executive Officer of the University of UCA SU you will play a pivotal role in shaping the future of student engagement at a renowned creative institution. With increased institutional support and renewed commitment to delivering a brilliant student experience, you'll spearhead a transformative new strategy for the Students' Union. Your vision and leadership will empower students, cultivate a vibrant and inclusive campus community, and ensure UCA SU is a beacon of excellence within the sector.
This is a unique opportunity to collaborate with passionate student leaders, a skilled staff team, and a supportive Board of Trustees. You'll foster a strong partnership with the University, ensuring the Students' Union is a vital and valued partner in enhancing the student journey across all campuses. With your strategic direction, operational acumen, and championing of student voices, you'll lead UCA SU into an exciting new era.
If you are an energetic and inspiring leader with a passion for empowering students and driving positive change, this is your chance to make a lasting impact on the lives of talented and creative individuals at the University for the Creative Arts.
The successful candidate won’t necessarily need to come from the Higher Education sector, but you must be able to demonstrate a good understanding of the trends and issues that affect our students. You’ll have a good understanding of charity governance, financial management and organisational development.
Closing Date: Wednesday 10th July 9am
First Stage Interviews (Remote): Monday 22nd July
Final Interviews (In-person at the Epsom campus): Wednesday 31st July
How to Apply
Please click 'Apply’ to be redirected to our website, where you can download the Candidate Information Pack and Job Description and find details of how to apply.
For an informal conversation about the role and application process, please contact our recruitment partners, Atkinson HR Consulting. Their contact details can be found in the Candidate Information Pack.
The Ripple Pond Charity is dedicated to supporting the adult family members of physically or emotionally injured British Armed Forces personnel and veterans. The charity provides a confidential peer support network that offers a lifeline to those navigating the often challenging and complex journey of supporting their loved ones. At the heart of The Ripple Pond's mission is ensuring that no family member faces these difficulties alone, fostering a community of understanding, empathy, and resilience.
As a Fundraising Officer for The Ripple Pond Charity, you will play a pivotal role in driving the financial sustainability and growth of our vital services. This role is ideal for a creative, motivated, and highly organized individual with a passion for making a tangible difference in the lives of our service users. Working from home, you will have the power to shape your work-life balance with a flexible 25-hour workweek and a negotiable working pattern that can adapt to your lifestyle and commitments.
In this dynamic and multifaceted position, you will be responsible for developing and executing a comprehensive fundraising strategy. Your creativity will be essential in identifying and pursuing new opportunities to secure funding through various channels, including trusts and grants, sponsorship, and community fundraising initiatives. You will meticulously research and apply for grants, build and maintain relationships with sponsors, and inspire individuals and groups to engage in fundraising activities.
A key aspect of your role will involve crafting compelling narratives that communicate the impact of The Ripple Pond's work, galvanizing support from donors and stakeholders. Your organizational skills will be crucial as you manage multiple projects, ensuring all fundraising efforts are well-coordinated and align with the charity's goals.
As a Fundraising Officer, you will not only be part of the strategic team, reporting directly to the Chief Executive Officer, but also a valued member of our wider team. This collaborative environment will allow you to align fundraising initiatives with the charity's long-term vision and strategic objectives, fostering a sense of belonging and teamwork.
We are an inclusive charity that fosters a diverse and supportive environment for all staff, volunteers, and beneficiaries. You will also be expected to collaborate with the wider team to integrate fundraising activities with the charity's broader outreach and engagement efforts. Your innovative approach and commitment to the cause will help to expand our reach and secure the necessary funds to continue providing our essential services.
Join The Ripple Pond Charity as a Fundraising Officer and contribute to a cause that makes a real difference in the lives of those who have given so much. Your role will not only be rewarding but also instrumental in ensuring that our support network can thrive and expand.
The role offers 126 hours of annual leave per year (30 days pro-rata), plus your birthday off.
The selection process will be as follows:
- Deadline for applications is midnight Sunday, 14th July 2024
- Long-listing
- Selection task* sent to Long-listed Applicants - Wednesday, 17th July
- Return of task deadline is midnight Monday, 22nd July
- Short-listing
- Short-list informed 25th-26th July
- Interviews via MS Teams Friday, 2nd August between 08:00 and 18:00
*The selection task will ask you to prepare a written proposal for the Charity CEO, outlining a plan to secure sponsorship for a conference.
Please ensure your cover letter explains why you think you meet the role requirements and personal specifications for this post.
Supporting adult family members of physically or psychologically injured British Armed Forces personnel and veterans
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Dementia Carers Count has an exciting opportunity for a remote role as our Communications & Digital Engagement Officer within our comms & growth team to help raise awareness of DCC.
Job Title: Communications & Digital Engagement Officer
Reports to: Marketing and Communications Manager
Contract: Permanent contract
Hours: 35 hours / week (28 hours / week considered, core days Tuesdays and Thursdays, minimum 4 days)
Salary: £32,000 FTE pa
Location: Remote with periodic days in London required
Job purpose
To support and deliver effective communications, including marketing and digital engagement activities, which raise awareness of Dementia Carers Count and foster connections with our community of carers, campaigners and donors. Your work will help us reach and support more carers, raise funds and campaign for changes which will ensure that no dementia carer feels isolated, invisible or alone.
Key responsibilities
•Understand our cause, linked issues, and how these are publicly perceived
•Horizon scan to spot social and news trends as well as potential influencer targets
•Manage our social platforms, keeping abreast of media and public zeitgeist about our cause and related issues. You will design and deliver paid advertising campaigns and monitor, respond, share, engage, comment on posts, according to our guidelines and with responsibility for reputation management
•Share audience insights with colleagues to ensure effective stewardship of all our defined audiences
•Support development of media relationships. You will curate press and media lists and respond to media queries, with shared out of hours responsibility.
•Draft statements and press releases and pitch ideas for articles and features, developing copy as needed and tracking coverage
•Support user-led story telling as part of content creation, including interviewing carers about their experiences and identifying opportunities to share carers’ voices in our materials
•Draft website copy and develop assets for digital use and printed materials which communicate our key messages and brand and which support specific campaigns
•Review and monitor evaluation and reporting metrics to provide regular and campaign-based management information relating to the success of digital and media activity
•Support effective cross-organisational internal communication
•Adhere to all relevant legislative and regulatory obligations relating to marketing, digital and communications
•Carry out other duties commensurate with this post as requested.
The client requests no contact from agencies or media sales.
Asylum Matters is looking for a dynamic leader committed to fighting for the rights of people seeking
asylum. Our team of eight staff is geographically dispersed across the UK. We are a charity that
campaigns locally and nationally, in close collaboration with an extensive network of partner
organisations, to advocate for progressive change on a range of issues that affect people in the
asylum system in the UK.
These include;
- Our Fight The Anti Refugee Laws campaign
- Communities Not Camps, a campaign against mass containment sites
- Our campaign against Asylum poverty
- And the Lift the Ban campaign which we co-lead, and award winning campaign bringing together
over 300 organisations calling for the right to work for people seeking asylum
Asylum Matters was established in 2016 and became an independent charity in 2021, and plays a
significant role in efforts to defend the right to seek asylum in the UK and to bring about positive
change for refugees and people seeking safety here. We are a convenor and facilitator of
collaboration and joint action. Our work connects the local with the national, helps strengthen
collective advocacy on asylum reform and ensures it is informed by the reality on the ground.We are looking for an experienced campaigner, advocate and leader, with the skills and experience to
effectively manage people, teams and programmes of work and to develop and implement strategies
to achieve real change locally and nationally. The successful candidate will have a commitment to
working towards a fairer and more effective asylum system, and to empowering and working with
those with direct experience of it. They will have experience of Parliamentary advocacy and cultivating
progressive relationships with MP’s. They will be proactive, able to identify influencing opportunities
and rapidly mobilise support to respond to them. They will also be a highly effective communicator,
able to represent the organisation externally, build strong working relationships and close
collaboration and manage various communication channels. We are particularly keen to hear from
people with lived experience of the UK asylum system and anyone with lived experience who meets
the essential criteria will be guaranteed an interview. The successful candidate must have the right to
work in the UK.
The client requests no contact from agencies or media sales.
Location: currently Hammersmith, likely move to Farringdon autumn 2024
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
This is a varied and interesting role working with the National Grants Team and colleagues across the Programmes & Partnerships Directorate. We awarded over £2.4m of grants in 2023-24, supporting individuals and families experiencing financial insecurity. This role is about helping the team to operate efficiently, use our resources effectively and facilitating opportunities so we can listen, learn and improve using the insights we gather from our data, partnerships and people with lived experience.
This role requires a proactive, organised, and collaborative person with good attention to detail. We’re looking for someone who is committed to supporting impactful grant-making processes and fostering strong relationships with a wide range of stakeholders. You’ll need to be great at managing a varied and busy workload, capable of working on your own initiative and as part of a team and feel comfortable working flexibly to manage different priorities and timeframes.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us. This can be removed and is always something discussed at a later date.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 08 July 2024
1st Interview date: 18 & 19 July 2024
Are you an experienced and dynamic administrator looking for a challenging new role? Our growing company is seeking a highly intelligent and motivated Senior Administrator to join our operations team.
In this key position, you will be responsible for a wide range of mission-critical administrative tasks to keep our office running smoothly. You will be involved with accounts payable by processing invoices in Xero, create and maintain spreadsheets for reporting and analysis, and develop new processes to improve efficiency.
You will also play a vital role in customer management by corresponding with clients, proofreading important documents, and providing backend support for our company website. Superior written and verbal communication skills are a must.
The ideal candidate will have at least 3 years of administrative experience, excellent Microsoft Office skills, and a knack for juggling multiple priorities with tight deadlines. You must be highly organised, detail-oriented, and able to work independently with minimal supervision.
This is a fantastic opportunity for a true administrative superstar to take ownership and put their talents to work in a fast-paced environment. We offer a competitive salary and excellent holiday package.
To apply, please submit your CV and a cover letter detailing your relevant experience and strengths. It is important that you relate your experience to the skills required for this role.
The client requests no contact from agencies or media sales.
XLP is a youth work charity working to create positive futures for young people and at the cutting edge of tackling poverty and educational failure in inner London. We deliver holistic, long-term work with young people aged 11 to 25 in schools and communities.
This is an opportunity to join a dynamic leadership team delivering a large variety of youth work projects across nine boroughs in London. Your role will provide effective and visionary leadership and strategic direction for our growing Youth Work team, currently made up of 50 youth workers and apprentices, helping to create a team and culture that listens to young people's voices and is committed to continuous learning and development. As a charity that has grown from £2m to £3m in recent years, this is a significant time for XLP as we look to professionalise our offer, and press into impact, line management, accountability and safeguarding.
You will lead on the processes, system and culture changes we require as a growing charity to ensure all activities are safe, carried out to an excellent standard and meet the budgetary and contractual requirements of the organisation.
The successful candidate will report directly to the Chief Executive Officer (CEO) and will sit on the XLP Executive Team, alongside a Director of People and Operations, a Deputy Director of Youth Work, and a Director of Fundraising and Comms, to ensure XLP’s overall strategic objectives and desired outcomes are met.
We’re keen to increase the diversity of our Executive Team and Senior Management Team. We particularly encourage applications from women and from Black, Asian and Minority Ethnic candidates.
About you
Key Skills:
- Experience of working in senior leadership in an organisation at least of similar size and complexity and a track record of seeing strategic vision become a reality.
- Substantial understanding of youth work (with 11-18 year olds), particularly the difficulties facing and experienced by young people living in an inner-city environment.
- Core knowledge of relevant national guidance for work with young people.
- Knowledge of relevant safe practices and processes for delivering youth work programmes.
- Substantial experience of strategic youth work programme design, development and evaluation, and impact management.
- Knowledge and experience of delivering projects in partnership with community youth organisations.
- Experience in building, developing, managing and leading teams effectively, focusing on results delivery.
- Demonstrable project management skills, with a track record of successful delivery.
- Experience of managing budgets.
- Experience in public speaking and delivering training.
- Excellent interpersonal and communication skills (verbal and non-verbal), which inspire confidence, contribute to and further a culture of excellence.
- Work in sympathy with our values and approach to our work.
- Able to influence and build strong relationships with internal and external stakeholders.
- Organised, flexible, agile and responsive, with a focus on results.
- Ability to maintain confidentiality.
Useful if you have:
- Qualification in youth work, or equivalent experience.
- Experience of leading child protection and safeguarding within a youth work context.
What We Offer
- 25 days annual leave, with 3 additional days between Christmas and New Year
- Employee Assistance Programme
- Ongoing training and development
- Supportive and flexible work environment
- Diverse and inclusive culture
- Generous sick and compassionate leave policies
- Enhanced maternity leave policy
How To Apply
Please click the link to apply via our website. You'll be asked to complete a short form and upload a CV and personal statement. Applications close on Friday 12th July at 12pm (midday). Please note, we reserve the right to close applications early if a suitable candidate is found.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity for a skilled writer and fundraiser to tell the stories of SAT-7 and the people of the MENA in fresh and powerful ways.
You’ll be working in a fast-paced, creative environment as part of the Fundraising Team, delivering high quality proposals and reports. You’ll be one of the main points of contact with our international office, gathering and repurposing impactful proposals and reports.
KEY RESPONSIBILITIES
Grant Fundraising
- Preparing, maintaining and delivering an annual plan for all grant applications
- Writing compelling proposals and reports to grant-making trusts and organisations
- Identifying and developing relationships with selected key funders
- Researching new potential funders
- Liaising with our SAT-7 International Development Team to identify projects which require funding and source material for proposals and reports
Grant Funding Hub
- Supporting internal teams with appropriate funding proposals and connected reports
- Supporting development of cross-organisational impact reports as required
Statutory and Development Funding
- Monitor statutory funding opportunities and, working with your line manager, support the development of applications, proposals and reports.
Please see the Application Pack and apply via the SAT-7 UK website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vacancy Reference Number:
ME/C&D/FR/UK-R2
Position title:
Marketing Executive
Reports to:
Social Media Manager
Location:
HYBRID with some travel to our Nottingham or London offices
(Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE OR Muslim Hands UK, 595-597 Commercial Road, London, E1 0HJ.)
Hours of Work:
Full-time, 35 hours per week
Salary guideline:
(Up to) £24,000.00 per annum (commensurate with experience)
Terms of Employment:
12-Months’ Fixed Term Contract (subject to successfully completing a 6-Month Probationary Period)
Application Process & Closing Date:
Please send an introductory email telling us why you are suitable for the role along with your CV and 3 samples of recent work by no later than 6th July 2024. Use Vacancy Reference Number and your NAME in the Subject Line.
Approx. Interview & Role Commencement Date(s):
Interviews: AS AND WHEN SUITABLE APPLICANTS IDENTIFIED
Start: ASAP
Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with ZOOM, MS Teams, and Skype post successful submission of your application.
Other Information:
Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office in Nottingham and a fundraising team in Whitechapel London; occasional travel between the two locations. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2025.
Muslim Hands is an NGO that is at the forefront of delivering live saving aid and emergency relief to those who need it most, as well as building long term solutions that help the needy and impoverished worldwide.
The Fundraising team is active, diverse and dynamic and is set up to deliver and turn around tasks efficiently in a fast-moving sector. We thrive on new and creative ideas, always keeping the needs of our donors first and foremost.
The Role:
The Marketing Executive will support the delivery of our marketing strategy across channels such as organic social media, paid social, paid media, as well as supporting offline marketing efforts. You will report to the Social Media Manager, but this role will support across all of the marketing functions. We’re seeking a team player, with a willingness to learn, and a passion for supporting the beneficiaries we serve.
Responsibilities:
· You will support the delivery of our marketing strategy across all existing channels, as well as new ones we seek to test. This includes but is not limited to:
o Support on organic social media including the creating, scheduling and reporting of content across Instagram, Facebook, TikTok, X and LinkedIn with support from the Social Media Manager.
o Support on paid social media including the creation, scheduling, optimising and reporting of content across Meta and TikTok with support from the Social Media Manager.
o Support of our paid search efforts in accordance with our agency’s directions.
o Support on the TV appeals, OOH, events and more as needed.
· You will support the Social Media Manager and Marketing Manager with administrative tasks as needed.
· You will take part in campaign planning and creative brainstorming sessions, showcasing a confidence to share ideas on how we can fundraise and communicate with our donors successfully.
· Engage with key followers of our social media accounts including influencer management, strategy and reporting.
· Time will be split across all marketing functions with an emphasis on social media marketing.
Person specification:
· Experience in an agile fundraising environment where priorities can change without warning.
· Test and learn mindset to deliver the best performing marketing activities.
· Data driven to optimise performance across channels.
· Experience in Meta, YouTube, X, LinkedIn, Pinterest and TikTok.
· Stays up to date with social media trends including new social channels.
· Willingness to learn and get stuck in with fundraising efforts which may fall outside of this role’s usual remit, such as TV appeals.
· Good organisational and time management skills.
· Strong copywriting skills including the ability to story-tell.
· Creative thinker to do things differently.
· Strong communicator and able to work collaboratively.
· Ideally degree level education.
Essential for Successful Postholder to:
- Possess the ability to demonstrate current eligibility to work within the United Kingdom
- Be able to either:
1. Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands;
OR
2. Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.
AND
- Demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
- Support with other Fundraising activities from time-to-time, committing to partake in live TV-Appeals during our peak periods.
- Undertake any reasonable responsibilities as required by Line Manager
- Promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices
How to Apply
Please send an introductory email telling us why you are suitable for the role along with your CV and 3 samples of recent work by no later than 6th July 2024. Please note your application may not be considered if you do not send a covering letter.
We reserve the right to end the application procedure early should the right candidate be found ahead of the advertised closing date
NB: This Job Description is illustrative and non-exhaustive in scope. The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.
The client requests no contact from agencies or media sales.