Volunteer Charity Shop Manager Jobs

Aid Box Community (ABC) is a Bristol charity that provides hope, love and a sense of belonging to people seeking asylum in Bristol. The charity was started 8 years ago on the Refugee camps in France by a local mum and has grown and evolved to support over 5000 people a year through our Free Shop and Welcome Hub, Activity Groups and Trips and Connections Befriending program. We have 336 volunteers and a fantastic, small team and we are looking for a part time Operations Manager. 

The job is for 5 days a week, based at the new ABC Hub, St Andrews area, Bristol. 

We are a small team, and you may be asked to do something outside of your Job Description and help support other members of the Aid Box team. You will also be someone willing to help promote the charity with talks and presentations to potential funders. 

Our Vision, Mission & Values: 

Our vision is that the rights of refugees and those seeking asylum are respected so that they have the opportunity to achieve financial and emotional independence. 

Our mission is to provide a warm welcome to people seeking asylum in Bristol and to offer the support they need to access living essentials, emotional support, recreation, shelter, community, legal advice, health care and employment. 

Our Values are to welcome all displaced people regardless of their faith, race, ethnicity, culture, age, disability, gender and sexuality. Treat everyone with respect, compassion and love and seek to offer hope, advocacy and a space to belong. 

Purpose of the Role: 

Your work will be changing the lives of the most vulnerable people in our society and has a direct impact on the people we work with giving a huge level of job satisfaction. The nature of the work means that we are always ready to respond to a crisis, meaning that no two days are the same.  We are a small team of dedicated staff, working closely together in a supportive environment. 

The role of the Operations Manager at Aid Box Community (ABC) is designed to lead and inspire the operations team to ensure the charity delivers impactful services to refugees and asylum seekers in Bristol. The responsibilities include operational efficiency, staff management, compliance with regulations, and maintaining the safety and wellbeing of those served by the charity. 

You will be part of the leadership team to assist in the strategic planning and its implementation including HR, GDPR, safeguarding, health and safety, lived experience leadership and staff welfare as well as overseeing the daily running of the ABC hub and activity services. 

You will report to the Director and at times directly to the board of trustees. 

You will join the Designated Safeguarding team and will have responsibility for safeguarding duties.  DSL training will be given. 

For full details of the role please read the Job Description and Specification.

Safeguarding Statement: 

ABC is committed to safeguarding and promoting the welfare of its service users and vulnerable adults and expects all staff and volunteers to share this commitment. 

ABC operates Safeguarding Policies for the purpose of protecting Young People and Vulnerable Adults.  You will be required to undergo an Enhanced Disclosure and Barring Service DBS checks.

Statement on Equality, Diversity and Inclusion: 

ABC aims to be anti-discriminatory organisation committed to the promotion of equality and diversity and, in line with the Equality Act 2010. We particularly welcome applications from underrepresented groups and those with lived experience. 

Registered Charity Number 1172697 

Application process 

Apply via the Charity Jobs Website.

Closing date for applications: 25th February 2025 

Interview dates will be as follows so please ensure you keep these dates free: 

First round Tues 4th or Weds 5th March 2025

Second round Tues 11th March 2025 (9am-1pm) 

To discuss the position please email the Founder and Director Imogen McIntosh.

To apply for the position please go the Charity Jobs Website. Please send your CV and a one page covering letter. 

Please note that we may close the advert earlier if a suitable person is found before the deadline. 

Bring your passion for fashion and retail experience to join our Saint Michael’s Hospice retail team as an Assistant Shop Manager. Based at our Boroughbridge Shop, you will support the Shop Manager in maintaining a top-quality sales culture, developing shop plans and enhancing the customer service experience.

Providing encouragement and support for the team of volunteers, you will help build a welcoming atmosphere and fuel a committed customer base to boost shop growth. You will be able to demonstrate a keen eye for merchandising, helping pre-loved goods find new homes. You will aim to reach key performance indicators, using your creativity to develop strategies and ways to meet them. In the absence of the Shop Manager, you will take charge of day-to-day operations – maintaining standards across all aspects of the shop, as well as budget management.

Alongside fashion retail experience and customer service skills, the successful candidate will be innovative and open to new methods for boosting sales and cutting costs. You will demonstrate great organisational and leadership skill, and ability to strengthen interpersonal relationships to empower staff while maintaining an efficient retail environment.

Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Benefits include (subject to availability): -

• 35 days holiday per year (including Bank Holidays, pro-rata).Comprehensive Induction Programme.
• Refer a friend bonus scheme.
• Pension Scheme with an employer contribution of 8%.
• Employee Assistance Programme.
• Access to staff support.
• Free group life assurance.
• Free DBS check.

You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, and Richmondshire Districts.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including successful applicants being required to undertake a DBS Check suitable for the role that you will be performing.Disclosure expenses will be met by the employer.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

For more information on the role please refer to the attached Job Description below.

Please be aware we reserve the right to close a vacancy early if a suitable candidate is identified.

Telephone screening will take place soon after application with successful candidates being invited for an interview, which will take place in Harrogate. 

Please note that we are unable to consider applications that do not have the Right to Work in the United Kingdom.

Purpose of post: Develop, manage and maintain income from a diverse portfolio of fundraising streams, including Trusts and Foundations, Individual Giving, Events Fundraising and Legacy Fundraising.

You will be joining a Fundraising, Communication and Marketing team that is committed to working collaboratively and creating a supportive culture. This is something we are proud of and believe is at the heart of our success.

ROLE AND RESPONSIBILITIES

To be successful in this role you will have excellent knowledge and experience growing fundraising income, together with the ability to manage donor relationships and inspire people to support SCT.

In this role you will have responsibility for:

• Trust Fundraising, managing a trust pipeline, identifying and assessing opportunities for grant applications through prospect research and developing and submitting excellent applications.
• Working alongside the Director of Fundraising to manage the relationship with grant funders, including hosting visits, attending meetings, and ensuring reporting requirements are met.
• Lead the development and delivery of events fundraising, including working alongside the Director of Fundraising, Marketing and Communications to develop new owned fundraising activities and increase engagement in third-party events.
• Support the Director of Fundraising, Communications and Marketing to develop and promote new fundraising campaigns, including individual giving and regular giving campaigns
• Support the Director of Fundraising, Communications and Marketing to launch a new Gifts in Wills campaign and support the delivery of legacy fundraising.
• Work with colleagues across the fundraising, marketing, and communications team and the wider organisation to support the development of integrated fundraising and marketing campaigns. In 2025, our priority is the delivery of a 60-anniversary campaign.

People management

• Manage a Fundraising Assistant, setting objectives and overseeing their work.
• Support the Fundraising Assistant’s professional development by providing mentoring and identifying opportunities for professional development.

Other roles and responsibilities

• Work collaboratively with colleagues in the Fundraising, Communications and Marketing team and colleagues across the organisation.
• As required, support and deliver consultation activities with service users, to ensure their lived experiences are considered in our fundraising activities.
• Support the development of SCT’s annual fundraising business plan and advise the Director of Fundraising, Communications and Marketing on setting income targets for Corporate, Events and Community Fundraising
• Work with the Director of Fundraising, Communications and Marketing to produce income forecasts.
• Line manage SCT volunteers as required.
• Maintain accurate records and ensure these are up to date on our CRM, eTapestry
• Provide regular reports to the Director of Fundraising, Marketing and Communication on the performance of our fundraising streams.
• Maintain the security of sensitive personal and other confidential information
• Work with the Director of Fundraising, Communications and Marketing to ensure all our activities are legally compliant, including with Fundraising Regulations, GDPR and the Institute of Fundraising best practices.
• Attend networking events and meetings as required, which may include some out of hours work.
• Maintain a broad and detailed knowledge of the SCT’s services and funding needs.
• Keep up to date with best practices and new developments in fundraising.
• Identifying own learning and development needs, liaising with the Director of Fundraising, Communications and Marketing.
• Undertake such other reasonable duties that may be required from time to time.

Salary: Mulberry Band Foxglove £38,264-£45,731

Hours: Full-time (37.5hrs/week, 0.9 FTE considered), 12 month fixed contract - maternity cover

Location: Hospice-based with a requirement for frequent travel across Trinity’s catchment. Requirement to be based from the hospice with options for some working from home to be discussed with the successful candidate.

Responsible to: Associate Director of Communications and Engagement

Responsible for: Community Engagement Officer, Compassionate Neighbours volunteers

This is a maternity cover position from 30 April 2025. Exact dates are negotiable, 0.9 FTE/9 day fortnight will be considered.

This is an exciting opportunity for an experienced community engagement manager to lead the delivery of our community engagement strategy and Compassionate Neighbours project, both of which play a key role in the hospice’s ambitious plans to reach everyone who could benefit from our care.

The successful candidate will be a confident and proactive trainer and project manager, and experienced in delivering impactful and collaborative community engagement programmes.

You will work with the Associate Director of Communications and Engagement and the Community Engagement Officer to support and grow Trinity’s Compassionate Neighbours befriending project and take Trinity’s Community Engagement toolkit to communities across our catchment area.

You will work collaboratively with teams in the hospice, external stakeholders and people from across our community to deliver scheduled events and projects and use your creativity and networking skills to build new partnerships and activities.

The overall purpose of this role

• Deliver the Community Engagement function at Trinity in line with the objectives laid out in the Communications and Engagement strategy.
• Lead the Compassionate Neighbours project, which aims to reduce social isolation amongst people at the end of their lives.
• Recruit, train, supervise and support volunteers to become Compassionate Neighbours.
• Work with local communities to improve literacy and confidence in talking about death, dying and bereavement.
• Line-manage the Community Engagement Officer.
• Work collaboratively with colleagues in clinical, volunteer management, marketing and other teams to effectively deliver Trinity’s Community Engagement toolkit.

We are looking for someone with:

• Experience in a community engagement/community action role or similar with a good working knowledge of the principles of community engagement;
• Project management and volunteer management experience;
• Experience developing and delivering training, with excellent facilitation, communication and influencing skills;
• Experience running projects that involve working with vulnerable people, ideally with an advanced understanding of safeguarding;
• Experience developing partnerships with a range of community leaders and groups;
• A good understanding of the ways in which social isolation and loneliness can impact emotional and physical health;
• The passion, skills, creativity and cultural competency to successfully drive forward the community engagement function.
• The Community Engagement Manager plays a key role in contributing to Trinity’s five-year goal to expand our reach to all of the people in our community who would benefit from our services.

Benefits

• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling and other wellbeing and support via our EAP

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. We encourage and welcome applications from people of all backgrounds.

All successful applicants will be subject to DBS, Occupational Health and reference checks.

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital by managing the volunteer service, hospital shop and patient information hub. 

The Position

The Shop Manager is an essential role, responsible for day-to-day management of the Friends shop at Moorfields City Road, including customer service, stock control and cash management.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities:

1. Manage Shop Sales and Customer Service

2. Manage Stock, including annual stocktake

3. Manage cash flow and budget control

4. Develop and promote the shop as central source of information about ‘The Friends’.

Exciting opportunity for a dynamic and experienced Charity Retail Operations Manager to manage the operations of our two charity shops - both working in the shops and administratively, while ensuring a successful experience for our student learners (aged 16-25) with learning differences.

Harington is an Ofsted-regulated Independent Training Provider based in north London, this academic year supporting 53 young people with learning differences. We specialise in employability skills in retail and horticulture. Our two charity shops, in Highgate and Hornsey, provide income for our charity and work experience placements for our students.

We are seeking a highly driven, enthusiastic and experienced Charity Retail Operations Manager to lead both shops, manage stock, finances, health and safety, and drive growth.

The role requires experience in retail, ideally working with young people with learning differences, alongside strong leadership and commercial skills.

Retail Support Manager

Richmond, Northallerton and Pickering with regular travel across the Yorkshire region

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Retail Support Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As our Retail Support Manager, you will provide management cover at retail locations as required by the charity. Supporting the Retail Area Manager, you will manage the day-to-day operation of the shop that you are covering, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.

Specifically, you will:

• Provide management cover at Retail locations as required by the charity currently including but not limited to Richmond, Northallerton and Pickering Shops. This may also expand to include additional locations as the charity’s number of shops grows however depending on the role holder’s geographic location, we can agree which areas will be covered.
• Lead a team of volunteers to deliver an outstanding customer experience.
• Deliver any volunteer training required and make every effort to create a welcoming and happy environment.
• Responsible for volunteer training and engagement, ensuring the volunteer management system is actively kept up to date in the absence of the Shop Manager.
• Ensure there is management cover and sufficient volunteers to operate all trading hours.
• Ensure accurate accounting and handling of assets (items donated and money received).
• Responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes at each location.
• Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures at each location.
• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters

About You

To be considered for this role, you will need:

• To be ideally educated to A Level or equivalent.
• To have experience of managing people/volunteers including recruitment and development.
• To have experience of meeting and exceeding targets within a retail environment
• To be highly organised with good time management skills.
• To be able to prioritise workload and meet deadlines.
• To have excellent communication and interpersonal skills.
• To be able to motivate self and others.
• To have demonstrably strong planning, guiding and motivation skills to successfully achieve targeted income are desirable.
• To have a full UK driving licence, access to own vehicle and ability and willingness to travel across Yorkshire.
• A willingness and ability to safely lone work.
• To be willing to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
•  A check on your employment history, by seeking 2 references
• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
• A DBS check at enhanced level.

Please note, this role is not eligible for a visa sponsorship.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 10 February 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Deputy Shop Manager 
Leeds, West Yorkshire  

Part time, 30 hours per week  

We are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

 
The Role 
 
As Deputy Shop Manager in Leeds, you will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond. 

You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work. 

Specifically, you will: 

• Play an active part in running our shop in Leeds, supporting the Shop Manager in implementing processes and ways of working.

• Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity. 

• Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation. 

• Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a positive retail environment. 

• Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received). 

• Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes. 

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

 
About You 

To be considered for this role, you will need: 

• To ideally be educated to GCSE level or equivalent but not essential.

• Experience of managing people/volunteers including recruitment and development.

• To be highly organised with good time management skills.

• To be able to prioritise workload and meet deadlines.

• To be able to use own initiative.

• To be resilient and adaptable to change. 

• To have good planning, guiding and motivation skills to successfully achieve targeted income is desirable.

• A willingness and ability to occasionally travel across the Yorkshire region as needed for training sessions and team meetings. 

• A willingness and ability to safely lone work. 

• A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include: 

• A check on your employment history, by seeking two references

• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006 

• A DBS check at enhanced level 

Please note, this role is not eligible for a visa sponsorship. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 17 February 2025. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.

Retail Support Manager

Leeds, Yeadon and Ilkley with regular travel across the Yorkshire region

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Retail Support Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As our Retail Support Manager, you will provide management cover at retail locations as required by the charity. Supporting the Retail Area Manager, you will manage the day-to-day operation of the shop that you are covering, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.

Specifically, you will:

• Provide management cover at Retail locations as required by the charity currently including but not limited to Leeds, Yeadon and Ilkley Shops. This may also expand to include additional locations as the charity’s number of shops grows however depending on the role holder’s geographic location, we can agree which areas will be covered.
• Lead a team of volunteers to deliver an outstanding customer experience.
•  Deliver any volunteer training required and make every effort to create a welcoming and happy environment.
• Responsible for volunteer training and engagement, ensuring the volunteer management system is actively kept up to date in the absence of the Shop Manager.
• Ensure there is management cover and sufficient volunteers to operate all trading hours.
• Ensure accurate accounting and handling of assets (items donated and money received).
•  Responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes at each location.
• Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures at each location.
•  Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters

About You

To be considered for this role, you will need:

• To be ideally educated to A Level or equivalent.
• To have experience of managing people/volunteers including recruitment and development.
• To have experience of meeting and exceeding targets within a retail environment
• To be highly organised with good time management skills.
• To be able to prioritise workload and meet deadlines.
• To have excellent communication and interpersonal skills.
• To be able to motivate self and others.
• To have demonstrably strong planning, guiding and motivation skills to successfully achieve targeted income are desirable.
• To have a full UK driving licence, access to own vehicle and ability and willingness to travel across Yorkshire.
•  A willingness and ability to safely lone work.
• To be willing to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
•  A check on your employment history, by seeking 2 references
• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
• A DBS check at enhanced level.

Please note, this role is not eligible for a visa sponsorship.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 10 February 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Are you passionate about retail and love connecting with people? If you’ve got strong retail experience and thrive in a dynamic environment, we have the perfect role for you!

We’re looking for an Assistant Shop Manager to help lead our Waltham Cross retail shop to success. You’ll work with a small talented team of volunteers to deliver exceptional customer experiences, drive sales, and make a real impact in your local community. Every day will bring new challenges and opportunities as you champion the PDSA brand, generate vital donations, and raise awareness of our incredible mission.

What You’ll Do

As our Assistant Shop Manager, you’ll:

• Partner with the Shop Manager to maximise profits through excellent customer experiences, efficient stock management, and smart use of performance data.
• Inspire and develop a team of volunteers, fostering creativity and innovation.
• Drive a culture of continuous improvement, using KPIs and competitor insights to refine what works.
• Be passionate about PDSA as a charity and raise awareness of what we do with every customer 

About You

We’re looking for someone who:

• Has a proven track record in retail, consistently meeting and exceeding sales targets.
• Knows how to deliver exceptional customer service and create memorable shopping experiences.
• Can motivate and lead a team, instilling enthusiasm and sharing skills to achieve outstanding results.

If you’re excited by the fast-paced world of retail and want to channel your skills into a role with real purpose, we’d love to hear from you.

Why Join PDSA?

At PDSA, we’re more than a workplace—we’re a family united by a shared passion for making a difference. It’s no wonder we’re rated one of the top 25 big organisations to work for in the UK.

Here’s just some of what we offer:

• Flexible working options to support your lifestyle.
• 25 days holiday (plus Bank Holidays), with the ability to buy or sell extra days.
• An additional Wellbeing Day and Celebration Day for you to recharge.
• A generous pension scheme starting at 5% contributions, with the option to increase up to 10%.
• Life Assurance policy (4x your annual salary).
• Access to an Employee Assistance Program and Online Wellbeing Centre, available 24/7.
• Discounts on retail, holidays, and more through our Fetch platform.

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple applications form. 

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. 

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks. 

The Retail Manager with e-commerce will have responsibility for the five Danaher Charity

Shops providing strong leadership for the shop managers to drive and enhance the

profitability and attraction of the shops, ensure standards and administrative procedures

are streamlined and stock levels are properly controlled with supplies also made available

for online sale. Building an online, e-commerce, function is a key priority for this role.

A high level of organisation and communication is required in this role and a hands-on

approach to ensure success at this small charity. Main responsibilities of the e-commerce

manager’s post will include:

• producing income for Danaher through sales via online platforms such as eBay.

• Building good relationships with local business and doners to ensure a continuing

supply of stock for resale.

• Taking part in events to create opportunities for sales and promotion of Danaher

animal home.

• line management of the five charity shop managers and the Danaher drivers to

provide to manage the logistics of stock and supplies

Alongside other senior key staff member, provide Senior leadership out of hours at

weekends on a rota basis as an emergency contact should staff require it.

Do you have retail experience with the potential to support the leadership of a small team? Do you have a passion for delivering great standards and developing others? Do you want to be part of something exciting that will truly make a difference to the lives of people around you?

Then we might have the perfect job for you!

Assistant Shop Manager (Cheltenham)
Location: Cheltenham
Hours of work: 16-40 hours per week, across 2-5 days (including Saturdays)
Duration: Permanent
Salary: £23,880.12 FTE (£11.45 per hour)

At Great Western Air Ambulance Charity, we’re going big on charity retail. We already have nine shops located in Westbury-on-Trym, Yate, Cheltenham, Gloucester, Cinderford, Bath, Thornbury and Keynsham but plan to open up to four new shops a year over the next five years, giving our charity a physical presence in the heart of communities we have served since 2007.

The shops will sell a variety of goods, as well as being a hub for our charity activity locally. Our shops need to perform well financially to help fund our lifesaving service, but we also want them to be a place where everyone feels welcome, the local community can learn life-saving skills and former patients or supporters can pop in for a chat.

We are looking for an experienced retail team member who can support the financial delivery, team engagement and community presence in our Cheltenham shop. In return, we offer a competitive salary, the opportunity to be part of an amazing retail team and involvement in the exciting variety that retail growth will bring. We also believe strongly in developing individuals’ leadership skills and provide development opportunities.

GWAAC is a great cause to work for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.

You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

Applications will close when sufficient high-quality applications are received.

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We actively encourage applications from candidates from a range of backgrounds and experiences as part of our keen commitment to equality, diversity and inclusion. GWAAC puts people first and upholds a culture of safeguarding.

Please Note: All retail staff are required to undertake a Basic DBS check due to their contact with vulnerable people and the public. Further information can be accessed in our Ex-Offenders Policy which is accessible on our website.

No agencies please.

We have an exciting opportunity for a Store Manager to come and join our friendly and supportive team based at our Age UK Borehamwood store.

Managing a wonderful network of staff and valued volunteers the successful candidate will help to continue the success of this fast-paced store.

You will be supported by an experienced Area Sales Manager in providing a quality retail service, aiming to surpass targets and expectations, and ensuring every customer has a great shopping experience.

If you are an experienced Store Manager with a passion for Retail and would like to use your skills to support a charity that helps thousands of older people across the UK, then this could be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• A 35 hour working week
• 25 days holiday + bank holiday allowance
• A generous pension - we will contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good - Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.