Visitor Engagement Jobs

ROLE PURPOSE

The Fundraising Officer will be a vital member of the Mass Fundraising team, responsible for supporting all activity across Community and Events. They will be instrumental in supporting the Community and Events team to achieve our income targets and grow Community & Events from £400,000 to £550,000 over the next five years and by 29/30.

This role will focus on providing exceptional stewardship, delivering a calendar of community and events fundraising, and ensuring accurate data management to enhance donor engagement. Working with the Community and Events Manager you will be responsible for marketing our fundraising challenge events to ensure they provide a positive ROI. You will be a key point of contact for 200+ fundraisers who take part in fundraising events each year, as well as develop our community income stream proactively securing 10+ partnerships with local businesses/schools.

The ideal candidate will cultivate long-lasting relationships with individual supporters, promote fundraising opportunities, and help deliver impactful events, all while maintaining the highest standards of stewardship.

MAIN DUTIES & RESPONSIBILITIES

Events Fundraising

• Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.
• Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.
• Work with the Community and Events Manager to ensure a minimum 3:1 Return On Investment for challenge event fundraisers.
• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.

Community Fundraising

• Lead outreach efforts to engage at least 10 new local community partners, such as businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.
• Provide stewardship for in-memory and in-celebration fundraisers, ensuring they receive the information and support needed to maximise their fundraising potential.
• Conduct research to identify new opportunities for engagement and fundraising within local communities. SGHC – Role Profile Page 2 of 3

Supporter Care

• Serve as the primary point of contact for 200+ community and events fundraisers, delivering outstanding stewardship that enhances their experience with the charity.
• Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.
• Process cash and cheque donations for Community & Events income, including ensuring this income is processed and recorded accurately on our database which may include batch uploads.
• Provide front desk coverage, welcoming visitors and donors at the Welcome Office and serving as a friendly and helpful representative of the organisation for 2-3 days/week.
• Maintain accurate records in our CRM (Raiser’s Edge) to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws.
• Continuously evaluate and suggest improvements to the supporter journey, aiming to enhance retention and engagement.

Administrative and Financial Support

• Process incoming donations and ensure timely acknowledgment and thank-you communications to all supporters.
• Work closely with the finance and data teams to reconcile donations, maintain accurate records, and support budget management for community and event fundraising activities.
• Assist in developing and adhering to fundraising budgets, tracking income, and ensuring effective expenditure management.

Marketing and Communication

• Create engaging materials and content to inspire participation in fundraising activities and distribute these to potential supporters. This could include posters, social media posts, newsletters.
• Ensure Community and Events associated webpages are kept up to date.

Other Requirements

• This is not an exhaustive list of tasks. Duties may vary from time to time as determined by Charity needs.
• Flexibility to work occasional evenings and weekends as required for events.

Job description

The SS Great Britian Trust is seeking a12-month, maternity cover, Development Manager to play a key role in maximising income for the SS Great Britain Trust through Corporate, Trust and individual fundraising. It's a really exciting time at the Trust as we are fundraising for a significant capital project, in addition to an award-winning education programme. You will have the opportunity to shape our fundraising plans and use your experience and expertise to develop and test new fundraising initiatives.

You will be a persuasive and influential communicator who likes building and deepening relationships with funders, and you will enjoy providing supportive line management to two fundraisers.

Who We’re Looking For

We are seeking candidates with experience of developing income streams and delivering funding against targets. You will help to deliver a programme of events (from breakfast meetings showcasing items in the archive to evening events with shanty singers!) to engage with potential supporters and build relationships with new funders.

You will have brilliant writing skills and be able to develop excellent funding bids, alongside building effective working relationships with different teams, senior leaders and external stakeholders.

Key duties:

• Work with the Director of Development to grow income across a range of income streams, with a particular focus on Trusts and Foundations, including multi-year grants, unrestricted and restricted income.
• Lead the team in prospect research, developing qualified prospect pipelines across income streams and driving new funding approaches.
• Maximise opportunities with Corporate supporters. Work to develop existing Corporate Partnerships, and identify opportunities for growth and achieve new income across Memberships, Sponsorship and Corporate Trusts and Foundations.
• Achieve results through persuasive and compelling applications and proposals and creating robust budgets, and amplify project impact through detailed monitoring and inspiring reports.

About the SS Great Britain Trust

In the 54 years since the SS Great Britain returned to Bristol, the SS Great Britian Trust has taken forward the work of the pioneering volunteers who saved the ship, transforming a rusting hulk into one of the city’s leading visitor attractions and a groundbreaking story of maritime history and conservation.  We are rated as one of the top 20 museums in the UK, with over 80 staff, more than 150 volunteers and approximately 140,000 visitors per year.

To apply

Please visit our website to download the Applicant Pack and Application Form. 

For queries, or if you require the documents in an alternative format, please contact us directly.

The closing date for completed applications is 5pm on Wednesday 9 April. Interviews will be held on Thursday 24 April.

Our working culture is collaborative, friendly and inclusive and everyone at the SS Great Britain Trust is encouraged to learn and grow with the company. We offer competitive staff benefits, a range of family friendly, inclusive employment policies, flexible working arrangements and services to support staff wellbeing. We are also proud to be a Living Wage Employer.

About Us

For over 145 years, Leeds Jewish Welfare Board has provided support to the Jewish community and North Leeds community as one of North Leeds’ most established Social Care Charities. Our vision is to positively change lives and we do this by delivering an extensive range of community support and registered care services to over 1,000 people every month.

We run a vibrant and dynamic community centre offering a full weekly timetable for adults and children, as well as a wide variety of food options. Throughout the year we hold festival celebrations, fundraising and social events.

Role Summary

We are seeking an enthusiastic and creative Activities Coordinator to join our team. The successful candidate will be responsible for planning, organising, and leading a wide range of activities and events that enhance the physical, emotional, and social well-being of our service users. The Activities Coordinator will work closely with service users, staff, and volunteers to ensure that all activities are tailored to meet individual / group needs and preferences, while also fostering a sense of community and engagement.

Key responsibilities

• You will design and implement a diverse program of activities, including arts and crafts, recreational outings, social events, and physical exercises.
• You will regularly assess the interests, needs, and abilities of service users to ensure activities are person-centred and inclusive.
• You will encourage and motivate service users to participate in activities, ensuring that everyone feels valued and included

Requirements

• Previous experience in a similar role, particularly within a social care or community setting.
• Strong organisational and planning skills with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills, with a genuine passion for working with vulnerable individuals.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Visitor Experience Manager

We are seeking an experienced Visitor Experience Manager to play a vital role in leading and shaping the visitor journey at Waddesdon Manor. You will be responsible for developing a culture of 'exceptional service, every time, for everyone,' and will act as an ambassador for our visitors across the property. You'll ensure that visitor's needs and expectations are embedded at the heart of all operations.

Overseeing the house-based visitor operations and leading a seamless visitor engagement programme - including tours, walks, and talks - this role ensures diverse audiences have an exceptional and inspiring experience. By maintaining a consistently high standard of welcome and storytelling, you enhance visitor satisfaction.

You'll play a key role is the growth and evolution of the Visitor Experience department, driving excellence in operations, recruitment, training, customer service, and engagement initiatives. With a strong understanding of heritage best practices, you will contribute to shaping the Visitor Experience strategy, ensuring long-term success and the achievement of key performanc indicators. 

You will be a great fit if...

You are a highly motivated, dynamic, and experience individual with a passion for heritage, culture, and visitor engagement. A strong leader who thrives in a fast-paced, public-facing environment, with the ability to inspire and influence others.

• Operational Leadership: minimum of 3 years' experience in operational and line management within a fast-paced, visitor-focused enviornment, ideally in the heritage or museum sector.
• Volunteer Management: Experience in leading and engaging volunteers, with an understanding of how to effectively motivate, recognise, and reward their contribution.
• Strategic Contribution: Strong time management, project management, organisational and problem-solving skills. Familiar with best practices and trends in museums, heritage and visitor attractions, with experience driving operational improvements.
• Communication & Public Engagement: Strong written and interpersonal skills, with experience in public speaking, guiding, or presenting. Ability to remain calm and confident under pressure.
• Financial & Technical Proficiency: Some experience in budget management and commercial awareness. Strong IT skills, particularly in Microsoft Office, with familiarity in POS and ticketing platforms.

What we can offer you

We are proud of where we work and want to share Waddesdon Manor with family and friends by offering a number of complimentary tickets to the house and grounds.

• Waddesdon Discounts
• Staff Card - a National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets.
• Annual Leave - on starting with us you will receive 25 days annual leave per year plus 8 public holidays pro-rata. Stay with us for 3 years and this rises to 28 days, 30 days after 5 years, and 32 after 10 years.
• Sick pay
• Pension - we will top up your pension by matching any contribution you make, up to 10% of your basic salary
• Life Assurance
• Mental Health and Wellbeing Support - access to a wellbeing platform and fully funded 1:1 counselling service
• Enhanced Maternity and Paternity pay

How to Apply

Please submit a current CV and covering letter explaining how your experience and skills match those outlined in the job description.

The closing date for this role is 30 March 2025.

Please download the supporting document to see the full job description.

We are seeking a strategic team player with significant experience of donor acquisition and supporter engagement accounting for spend in charitable income generation funded by the public purse.You will support the success of our leading equine welfare charity, where the welfare of horses and the need for sanctuary is at the heart of everything we do. Reporting to the Chief Executive, you will lead and develop a dedicated team and value their contribution to our work either behind the scenes generating income or at our visitor centres. You’ll work with our super communication and campaigning professional team to inspire others through your vision and passion for horses (in sanctuary, ridden, and companion horses out in loan homes), and value all matters equine. 

The successful applicant will have well-developed management and leadership skills and be a proven strategic thinker. They will have a significant track record in charitable income generation across a wide variety of fundraising, in particular digital. They will have experience of how trading can support income generation and the value of brand development. They will be committed to a donor-focused approach to ensure we continue to look after existing supporters whilst ensuring we introduce new supporters to our vital work. 

Closing date and time: 12 noon Monday 24th March 2025

No recruitment agencies or advertising media please. Please note, no permission is given for the email addresses contained within this advert and additional literature (or any associated email addresses) to be used for unsolicited contact.

We’re looking for an energetic and creative individual to take on the vital role of Assistant Visitor Experience Manager at the Soane Stable Yard within the Royal Hospital Chelsea, ensuring our visitors receive a world-class experience every day. This is a hands-on role where you will be at the heart of our operations, overseeing daily site management while actively supporting our tour programme. You’ll be responsible for delivering exceptional customer service, maintaining impeccable facility presentation, and constantly striving to elevate the guest experience.

As a Duty Manager, you’ll lead by example, ensuring that every visitor has an unforgettable experience at our site. Your ability to connect with internal teams, the public, and volunteers is key to fostering a welcoming atmosphere. We’re seeking someone with experience in duty management, a flair for creativity, and a passion for continuously improving the visitor journey.

The role will also involve close collaboration with a variety of teams, including the Senior Visitor Experience and Programmes Manager, Assistant Visitor Experience Manager - Retail and Museum, the Audience Engagement team, as well as our Post Office, Retail, Catering, and Event Suppliers. You will play a crucial role in maintaining high standards and exploring innovative ways to engage and inspire our visitors.

About Us.

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship.  Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.

The Woodland Trust is looking for a Visitor Centre Assistant based at our Hainault Forest Visitor Centre to deliver a welcoming and memorable experience for our visitors at Hainault Forest. 

The Role: 
•    Based at our Hainault Forest Visitor Centre,. this role is an important part of a small, friendly team delivering a welcoming and memorable experience for visitors to Hainault Forest. 
•    Working in the Woodland Trust’s visitor centre, the role will assist with retail operations, provide excellent customer service, help with visitor engagement activities, deal with enquiries and promote ways that visitors can support our cause - including Woodland Trust membership. It includes providing an important meet & greet function to visitors as well as signposting, dealing with enquiries, promoting membership and undertaking retail transactions. 
•    You’ll work collaboratively with colleagues, volunteers, and external partners to enhance the overall visitor experience at the forest; making a positive contribution to achieving our vision for the site.
•    You’ll contribute to engaging visitors with the forest in a way that inspires them to take action and connect with our cause. This role combines visitor engagement, occasional support in events delivery, and communications activity.
•    This role may require an enhanced DBS check as part of our pre-employment checks.
•    This role is part time, 11 hours per week, every Saturday and Sunday (5.5 hours each day). We would be open to a job share for this role, either one weekend day a week or every other weekend. Please specify your preference in the application form.
•    You will be expected to travel to and from Hainault Forest Visitor Centre, as your place of work. 

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
•    You’ll have previous experience working in a retail or customer facing environment. You’ll have a friendly and welcoming manner, ensuring all visitors feel valued and informed. 
•    You’ll be able to manage multiple tasks and prioritise effectively, with the ability to work independently as well as part of a team.
•    You’ll have a collaborative approach, with the ability to work with multiple teams, building relationships with both internal and external stakeholders effectively. 
•    You’ll know about the basics of health and safety as it relates to public engagement as well as what makes a successful visitor experience.
•    You’ll have great communication skills, both written and verbally, and will be able to adapt to different audiences. 

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Even if you don't meet every requirement of the role, we would encourage you to apply.  

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held in person at Hainault Forest Visitor Centre on Tuesday 1st April 2025.

Position: Volunteer Engagement and Communications Officer
Hours: Full-time (35 hours a week)
Contract: Fixed Term contract until 28 February 2026
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £26,384 per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for someone passionate about creating engaging content and fostering a strong volunteer community to join our dynamic Volunteering and Community Networks Team. You’ll be part of a supportive and ambitious team, enabling our volunteers to make a real difference to people affected by MS.

You’ll work collaboratively with colleagues across the organisation to develop and deliver dynamic content, ensuring our volunteers have the timely and accessible information they need for their volunteering.

In this role, you'll work closely with volunteers to communicate changes effectively, embed new initiatives, and facilitate peer support. If you're a great communicator with an interest in volunteer engagement, we’d love to hear from you!

Please note: This is a fixed term contract until 28 February 2026.

Closing date for applications: 9:00 on Wednesday 2nd April 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG, with opportunity for occasional home working

Hours: 35 per week, shifts between 8.30am & 5.30pm

Contract: Six-month fixed term contract

About the role

You will be part of Crisis Skylight Croydon’s exceptional Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach Crisis Croydon including some of the most excluded, vulnerable people in the borough. The Engagement and Assessment Advisors are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis services, delivering a high-quality triage and assessment service, and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. As well as managing a small caseload.
Crisis uses a case management approach, and the successful candidate will be expected to attend case management meetings as well as reflective practice and full team meetings. You will also be expected to work collaboratively with external partners and Crisis Skylight Croydon’s Progression and Learning Teams.

About you

To be successful in this role you will have:

• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundried way.

• Experience of working in a Psychologically Informed Environment and in a way that ensures that members with all levels of need can access the service.

• Customer service experience with a commitment to delivering the highest standard of customer care. 

• Strong interpersonal skills including effective written and verbal communication skills.

• Knowledge of homelessness, housing, and benefits

• Ability to manage a caseload.

• Good working knowledge of Word, Excel, and Outlook

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Wellbeing Leave to be used flexibly 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 23 March 2025 23:55

Interview date and location: W/C 31 March 2025 at Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094

The Woodland Trust is looking for an Engagement and Communications Officer in our South East region to support delivery of high-quality visitor experiences and communications.

The Role: 
•    The role is responsible for providing communications support, delivering activities and improving visitor experience to engage and inspire a range of audiences to give time, voice and money to our cause. 
•    You will lead on the public communications and engagement aspects of our visitor offer at key sites across the region, working with estate colleagues to plan activities, communicate key messages and improve visitor experience, and support communications with our landowner audiences.
•    The role is responsible for delivering an annual communications plan, including identifying stories, creating content for web and social channels and using communication skills to make a positive impact, as well as dealing reactively with comms requests.
•    You will develop and deliver an inspiring and inclusive annual engagement plan for agreed sites, identify key activity and audiences to most effectively achieve against our objectives.
•    The role includes management of event volunteers across the region.
•    This role is based in South East England and will require the successful candidate to travel around the region (Kent, Sussex, Surrey, Hampshire, Berkshire, Buckinghamshire, Oxfordshire) to attend meetings and support staff and engagement activities.
•    This role will require an enhanced DBS check as part of our pre-employment checks.

The Candidate: 
•    You have an enthusiasm for the environment and share our core values—Grow Together, Explore, Focus and Make it Count.
•    You’ll have strong verbal and written communication skills including experience managing/contributing to organisational social media accounts
•     You’ll have experience of tailoring communications, working with designers, delivering marketing communications and engagement materials and messages for a range of target audiences using appropriate channels
•    You will understand what constitutes successful interpretation, ideally with experience of planning and implementing creative interpretation features to engage audiences
•    You’ll have experience of delivering high quality face to face engagement activities and customer service, ideally within a public facing visitor setting.
•    You’ll have experience in leading groups and activities in an outdoor setting, including working with children, schools and community groups
•    You’ll have a collaborative approach, with the ability to work with multiple teams, building relationships with both internal and external stakeholders effectively. 
•    You’ll know about Health and Safety as it relates to public engagement as well as what constitutes a successful visitor experience.
•    This role does require regular travel around the South East region. A full clean UK driving licence is required. 

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Even if you don't meet every requirement of the role, we would encourage you to apply.   
                         
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams on Tuesday 8th April and Wednesday 9th April.

JOB TITLE Director of Marketing

REPORTS TO Chief Operating Officer

SALARY £55k- £60k per annum

HOURS 35 hours per week

HOLIDAY ENTITLEMENT 6.6 weeks inclusive of bank holidays

LOCATION Wells Cathedral, Wells, BA5 2UE

A message from our COO

Thank you for your interest in our new role of Director of Marketing.

If you’re motivated by the difference that heritage makes to places and people, about sharing inspiring stories and exciting events with a wide range of people, then this role could be for you. You will be joining Wells Cathedral at a pivotal time, with the launch of our new Strategic Plan shaping our work over the next 10 years. We want more and a wider range of people engaging with the Cathedral as a place of worship, a visitor, or as a community partner, and to deliver our primary purpose of worship and care for our world-class heritage, ensuring the celebration and sharing of Wells Cathedral’s unique assets, and musical tradition.

This role will play a crucial part in our vision for growth and in helping us to achieve our ambitions. As we build connections and relationships with people, develop our masterplan for the Cathedral and wider estate to carry out a range of projects and open up more of our heritage and expand our visitor experience, and grow income generation opportunities, you will be joining a wonderful team at a really exciting time in our history.

I look forward to hearing from you.

Nerys Watts

Chief Operating Officer, Wells Cathedral

Purpose of job

KEY RESPONSIBILITIES

· You will be an inspiring leader promoting a positive and collaborative culture developing, supporting and managing the Cathedral’s Marketing Team to work across the organisation with an integrated approach. Set clear objectives, outcomes and KPIs for the team.  

· To lead the Cathedral’s marketing, communication and PR work, developing and delivering a highly effective and impactful Marketing and Communications strategy.

· You will have outstanding communication skills and able to work positively with a wide range of internal and external stakeholders.

· To build our profile across the South West, UK and international audiences, growing and diversifying engagement and visitation, delivering audience growth strategies. Produce creative and high impact campaigns to nurture existing audiences and develop new ones.  

· To lead and develop the direction of our brand, both physically and digital. You will bring experience and insights of the wider heritage and cultural sector and have a successful track record in driving growth.

· To create innovative marketing campaigns and plans to achieve agreed financial targets and objectives, supporting the delivery of commercial and fundraising income expansion and working closely with these departments.

· To ensure that audience insights, data and trends are integrated into decision making and campaigns to build new and diverse audiences. Conduct relevant market research to inform recommendations including analytics to measure ROI and with a focus on delivery.

· To lead on the development and delivery of the Cathedral’s digital communication activities, including a new website, ensuring user experience is efficient and effective and content is inspiring. Adept at using data analytics to measure impact of campaigns and making data driven decisions.

· Develop and maintain digital platforms across the Cathedral developing digital champions throughout the organisations and increasing brand awareness through creating and curating dynamic and engaging content (including copy, images and videos) for the website and social media channels ensuring all materials are accessible and inclusive.

· To develop and maintain strong press and media contacts, maximising the impact of a range of opportunities to build awareness and support engagement with an excellent track record of positively managing media relations, reputation and brand integrity.

· Experience of managing a marketing budget and targeting it to achieve maximum impact and outputs, with an evaluation led approach.

· To ensure all marketing activities comply with relevant legal, regulatory, and ethical standards. This includes adhering to the UK GDPR (UK General Data Protection Regulation) requirements in the handling of customer data, ensuring transparency and security in all digital communications, and maintaining high standards of privacy.

· Implementing robust reporting systems for presentation to senior leadership, providing transparency and ensuring alignment with the Cathedral’s broader objectives, allowing for adjustments to strategy as needed.

· Work closely with the leadership team and other directors to contribute to and drive the successful delivery of the Cathedral’s Strategic Plan. You will collaborate with senior leadership to ensure that marketing initiatives are fully integrated into the broader strategic framework and support the achievement of the Cathedral's long-term goals.

Person specification

· You will have senior level experience in marketing and communications, with a strong track record of growing profile, developing brand and building audiences and visitor engagement.

· Significant experience in developing and successful delivery of an impactful marketing and communications strategy.

· Experience of brand development and positioning, challenging perceptions and inspiring new and wider engagement.

· Passionate about heritage and the wide range of opportunities and experiences it can offer.

· Strong organisational and leadership skills, with a successful track record of leading and developing diverse teams. A team player with a collaborative approach who is able to build relationships with a wide range of internal and external stakeholders and positively manage change.

· Strong budget management and project delivery experience, able to work on multiple priorities with a solutions-focused approach.

· Outstanding written and verbal communication skills.

· A strategic thinker able to use their initiative and effectively influence and inspire.

· Strong understanding of issues relating to equality, diversity and inclusion, and UK GDPR requirements.

The successful applicant will also be expected to share in Wells Cathedral’s commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

All the above criteria are considered essential criteria.

Being able to work in sympathy with the aims and ethos of the Church of England is a desirable criterion.

Main Terms and Conditions

Employment status Full-time, permanent.

Hours of work 35 hours per week full time. We are open to flexible working and hybrid options for this role.

Remuneration £55k- £60k per annum.

Discount A discount of 10% is available from the Cathedral Shop and The Loft Café.

Parking A single car park space is provided in the Cathedral car park. Cars are parked at the risk of the owner.

Pension Defined Contribution Scheme. Contributions as % of salary:

Age Employee Employer

<50 3% 5%

50–55  4% 8%

>55 5% 10%

Holiday 6.6 weeks per annum inclusive of bank holidays. The holiday year runs from 1 January to 31 December. Annual leave is authorised by the COO.

Location Wells Cathedral, Wells, BA5 2UE

Expenses All reasonable working expenses will be met in line with Cathedral policy.

Probation This post will be subject to a probationary period of 6 months. The post-holder will, during their probationary period, be required to satisfactorily complete learning in Health & Safety and in Safeguarding as deemed by the Cathedral to be relevant and appropriate to this post. The appointment is subject to the satisfactory completion of all pre-employment checks, including a basic Disclosure and Barring Service check.

To apply, please submit a copy of your latest CV together with a supporting statement explaining your motivations for applying for the role, how your skills, knowledge and experience match the role outline, and what you can bring to it. Shortlisted candidates will be required to complete our standard Application Form and Equal Opportunities Monitoring Form.

About Us

Port Sunlight is one of the finest surviving examples of an industrial worker village, renowned for its rich history, stunning architecture, and vibrant community. Established by Unilever and declared a conservation area in 1978, the village spans 130 acres of parkland, with over 900 Grade II listed buildings.

At Port Sunlight Village Trust (PSVT), we are responsible for preserving and promoting this extraordinary place. From caring for parks, gardens, and historic buildings to running an award-winning visitor attraction, we work to ensure Port Sunlight remains a thriving and self-sustaining village for residents, visitors, and businesses alike.

With several high-profile heritage restoration projects on the horizon, we are now looking for a passionate and experienced Fundraising Manager to help us secure funding, grow our income, and support key initiatives that will shape the future of Port Sunlight.

The Role

This is an exciting and varied opportunity to develop and lead our fundraising strategy, working closely with teams across heritage, education, commercial, operations, and landscape management. You will play a crucial role in securing funding from trusts, foundations, major donors, and individuals, enabling us to deliver transformative projects that will support Port Sunlight's future such as:

• £500,000+ restoration of the Grade II listed boating pond and bronze fountain
• £8 million+ redevelopment of the Grade II listed Lyceum building into a new museum, community hub, and learning space

Key Responsibilities

• Develop and deliver a fundraising strategy aligned with PSVT’s long-term vision
• Research, identify, and apply for grants, trusts, and major funding opportunities
• Build and maintain relationships with key donors, corporate sponsors, and stakeholders
• Drive one-off and recurring donation campaigns, increasing engagement and support
• Work closely with internal teams to support funding applications for major heritage and community projects
• Raise awareness of PSVT’s work among residents, businesses, and regional stakeholders
• Manage multiple fundraising projects, ensuring they are delivered on time and within budget

About You

We’re looking for a motivated and experienced fundraiser who is ready to take ownership of an exciting portfolio of projects. You’ll need to be:

• A proven fundraiser with experience securing income from trusts, foundations, or corporate partnerships
• A strategic thinker who can align fundraising efforts with wider organisational goals
• A skilled communicator with the ability to inspire and engage donors, funders, and stakeholders
• Organised, proactive, and able to juggle multiple projects effectively
• Passionate about heritage, community engagement, and making a lasting impact

Why Join Us?

• Be part of a mission-driven organisation, preserving and promoting one of the UK’s most significant heritage sites
• Lead on exciting, high-profile projects that will shape the future of Port Sunlight
• Work in a beautiful and historic setting, with a dedicated and passionate team
• Competitive salary and benefits, with opportunities for professional growth

Join us and help shape the future of Port Sunlight!

Are you a motivated self-starter with an eye for both detail and planning ahead? Do you enjoy working in a busy office? Does the Centre’s vision of helping people learn how to live well together inspire you?

The primary task of the Office Manager and Company Secretary is to head up office and related services to support program leads and enable delivery of all workstreams to a high standard. The role will require periodic working away from the Centre office at other venues in Leicestershire where training / engagements take place.

The post is line managed by the Centre Director.

Tasks of the Office Manager and Company Secretary

1. Managing the Centre Office:

o Administrator for Volunteers, Associates, Consultants, Faith Practitioners and Others who assist Centre program delivery.

o Supervision and/or administration of other office-based support personnel as necessary.

o Ensuring the smooth functioning of the Centre: utilities, IT equipment, internet access etc. Provide day-to-day IT support, undertake initial trouble shooting before external help is sought.

o General Office duties as required - emails, calls, visitors, hospitality, setting up of teaching rooms, post, printing, copying, ordering supplies, meeting attendance, minute taking, document writing, oversight of database, mailings, etc.

o Responsibility for promotion and recruitment for courses.

o Production of leaflets, flyers and newsletters as required.

o Ensure the Centre’s website and social media channels are up-to-date and accurate.

o Ensure email distribution lists and communications systems are up-to-date and used to the greatest effect to communicate the impact of our work to our membership and wider stakeholders.

o Have overall management of all policies and procedures, ensuring accurate records are maintained and regular reviews are managed.

o Ensure the office and whole premises are clean, organised and a safe environment for employees, volunteers and visitors.

o Health and Safety, GDPR and safeguarding responsibilities, including DBS checks and acting as Data Protection Officer.

o Premises care – oversight of day-to-day maintenance, including equipment, gardening and cleaning matters.

o Oversee the management of the library by a suitably qualified volunteer.

o Providing support for Centre staff as required.

o Organizing and managing hospitality and catering at the Centre and offsite where training takes place.

2. Acting as Company Secretary:

o Ensuring duties performed and returns made to Companies House.

o Ensuring Charity Commission requirements kept and returns made.

o Duty as signatory to bank accounts, keeper of Centre debit card, and exercise oversight of petty cash disbursements.

o Service Trustees’ meetings, including working with colleagues to ensure outstanding actions are delivered.

3. Assisting the Director and Deputy Director:

o The Office Manager provides a PA service to the Director and Deputy Director as required, adding capacity to those roles, e.g. in helping set up programs, recruiting personnel, producing reports from data, booking venues, etc.

Stella Maris is looking for an experienced communications or marketing professional to help shape our messaging, inspire supporters, and drive awareness and support for our mission.

The successful candidate will play a key role in expanding our reach, increasing engagement, and highlighting the impact of our work. Your responsibilities will include developing and managing our social media strategy, creating compelling content, running online fundraising campaigns, promoting events, and maintaining media relationships.

This role is perfect for someone who thrives on storytelling, has a flair for graphic design, and has a strong understanding of social media and digital marketing tools.

This role is full-time but we will consider part-time (min 32 hours a week) and flexible working patterns for the right candidate..