Visitor engagement jobs

Contract start date: 1 March 2026

At Wakehurst, Kew’s wild botanic garden in Sussex we have an exciting opportunity for a creative and experienced learning and public engagement specialist to join our Senior Leadership Team to lead a newly structured department. Reporting to the Director of Wakehurst, this role will help to deliver our mission by leading formal and informal learning, participation and events, delivering inspiring and informative experiences and content and connecting people to nature through Wakehurst’s designed and wilder landscapes, conservation, and research programmes.

Our ideal candidate is a dynamic leader with a passion for connecting people to nature. You’ll bring a proven track record of creating inspiring visitor experiences and events that drive attendance and income, alongside confidence in leading multi-disciplinary teams and collaborating internally and externally. With strong strategic thinking and hands-on delivery skills, you’ll manage complex projects, budgets, and KPIs while championing accessibility, safeguarding, and EDI best practice.

Experience in fundraising, ticketing strategy, and audience engagement is essential and we’re looking for someone with excellent communication, influencing, and stakeholder engagement skills. A background in botanic science, conservation, or biodiversity is a bonus.

First interviews w/c 8 December. Second round interviews if required w/c 15 December.

This role is based at Wakehurst with the option of regular home working, subject to operational requirements.

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. 

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please find out more by clicking “Apply”.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

The Eden Project is an educational charity and our mission is to demonstrate and inspire positive action for the planet. As part of this we deliver campaigns and ideas that encourage public engagement and participation to help build social and natural capital in our communities. In order to grow awareness and engagement in these initiatives, we collaborate with a variety of partners across the private and public sectors.

To support an exciting chapter in our community outreach and campaigns, we are looking for a new Corporate Partnership Account Manager who has experience building on existing relationships, developing new ones, as well as providing account management for major brands and household names. The role will focus primarily on working with existing corporate partners to develop activations that support Eden Project’s charitable work and participation in our flagship campaign, The Big Lunch.

This role requires an individual who excels at strategic thinking, exceptional stewardship and relationship building. Bringing a tenacity and enthusiasm, there is opportunity to work with corporate partners to have greater impact in communities, which is a key driver for Eden’s wider strategic plans and aims.

Working for the Eden Project (charity number 1093070), roles within the programme are funded by the Pears Foundation. This is a fixed term contract to the end of June 2027 with further extension planned but currently subject to funding. The post holder will be based at the Eden Project with some flexible working optional, and travel across the UK for key partner events and meetings as required.

Want to play your part in transforming society?

You’re in the right place.

The mission of The Mount is radically loved, radically loving as we look to reflect God’s love for us ‘while we were still far off’ to a large post industrial town where just 1% of people go to church. We are passionate about reaching the younger generation, creatively sharing our good news with the lost, growing and equipping new disciples and standing up to injustice. Since planting 3-4 years ago, we’ve seen exciting growth and we believe Spear will play a big role in our next chapter.

“This is a great opportunity for our church to make a huge difference in our town, while supporting the generation we hope to reach.” Tim Coates, Church Leader

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The important stuff 

Salary: £22,222 pro-rated for 3 days

Hours: 9.30am – 5.30pm, Tuesday –Thursday, Part-time, with some flexibility and occasional evening or weekend work for events such as Spear Celebrations)

Location: The Mount, St Helen’s

Closing date: Tuesday 2nd December (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Assessment Day: Tuesday 9th December

Download the application pack for more information.

Personal qualities we’re looking for

• An active Christian, able to personally represent the values and beliefs of Resurgo and The Mount.
• Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education.
• A commitment to grow and learn spiritually and as a Christian leader, and a desire to learn and understand coaching techniques.
• Confident communication and interpersonal skills, both over telephone and face to face; particularly a confidence in group facilitation.
• An ambitious and self-motivated individual with the ability to prioritise workload, exercise initiative and work well under pressure.
• High emotional intelligence, a sense of humour and fun!

Key Responsibilities

Spear Programme

• Lead group sessions of up to 10 young people, using coaching skills to transform their mindsets, and to maximise their potential in stepping into the world of work.
• Prepare and deliver coaching sessions on a weekly basis and find creative ways of developing ongoing relationships with Spear Trainees. This includes running application workshops with past Trainees as well as maintaining records and reporting on statistics.

Relationship management

• Build and manage relationships with a variety of stakeholders, including referrers, local businesses, and other organisations.
• You will support with job fairs, mock interview days and welcoming external visitors to the centre.

Church Community

• The Spear Coach is directly employed by The Mount, meaning you are part of a vibrant church staff team and submerged in an exciting faith community.
• Help to raise the profile of the Spear programme within The Mount, and build a network of supporters and volunteers from the congregation.
• Other ad hoc church responsibilities from time to time.

Are you a highly organised, proactive leader with proven management experience and a passion for delivering exceptional visitor experiences? Guildford Cathedral is seeking a dynamic Head of Commercial Enterprise to oversee our Visitor Experience and Events Team. In this pivotal role, you will drive excellence across our Café Restaurant franchise and Cathedral Shop, ensuring outstanding service for all events clients and visitors.​

Background​

​Guildford Cathedral is a sacred space and a community of people who engage with God and the wider world for the common good.  We do this by being a warm-hearted community open to God, to all, to growth and to transformation.  Over 100,000 visitors come to the Cathedral each year and our Cathedral ‘community’ comprises thousands who feel close the Cathedral because of historical connection, the purchase of a brick in the 1950s, their membership of the worshipping congregations or staff and volunteers.​

Reporting to:Chief Operating Officer.

Accountable to:The Chapter of Guildford Cathedral and the Guildford Cathedral Enterprises Management Board.

Hours and salary:Full time – 35 hours per week (flexibility is essential for this role and the hours worked are governed by the pattern of the events programme). The salary for the post is £45400.

​

What You'll Do:​​

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Lead the Enterprise team to provide an outstanding level of service to events clients, visitors, including the families programme, and deliver excellence in the Café Restaurant franchise and the Shop. You will work enthusiastically as part of the Cathedral’s team of staff and volunteers to help deliver our vision. ​

​

Some of the Key Responsibilities of the role:​​

• Events

  • To direct the events team in organising the extensive events programme, maximise the spare capacity of the Cathedral building and the adjacent grounds, thereby generating income as required by the Cathedral budget.
  • To be responsible for the execution of events, delegating to the Events Team and/or other Staff members as appropriate.
  • To be on duty as part of the team rota delivering events.

  Café Restaurant

  • To ensure that the franchise delivers the requisite performance, in terms of quality and financial benefit to the Cathedral, as required by the contract between Guildford Cathedral Enterprises and the franchisee.

  Management

  • To be the line manager for the Enterprise team members, including Events Officer, Events Assistant, Shop Manager & Shop Assistant, Visitor Engagement Officer, and the Families Engagement Officer.
  • To be the Cathedral point of contact for management issues related to the employees of the Café Restaurant franchisee.
  • To attend Diary Management and Head of Department Meetings.
  • To ensure all marketing and relevant information reaches the marketing team in a timely manner.

  Shop

  • To direct the Shop team to provide value for money in the Shop, delivering an excellent level of service to the community and a level of income required by the Cathedral budget.

  Visitor Engagement & Families Programme

  • To direct the Visitor Engagement Officer and Family Engagement Officer to deliver the wide programme of tours, concerts, and Family engagement days, broadening our visitor numbers and demographic and managing the outreach activities actively and effectively.​

We are looking for a Head of Commercial Enterprise who will has:​​

• Significant management and leadership experience.
• Excellent customer service skills.
• Excellent financial, numerical, and administrative skills.
• The ability to work within tight deadlines, highly organised with excellent time management skills.
• Excellent written and oral communication skills.
• Confidence and is self-starter, diplomatic and helpful.
• Flexibility and is a responsive team player.
• Evidence of strong IT skills.
• Experience of working in a unique venue or similar environment.
• 3 years operational experience of running events.​

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight London. Homeworking can be considered for one day a week in line with Crisis’ Hybrid Working Policy.

Contract: Fixed term contract until end of October 2026

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.

About the role

As an Engagement and Assessment Worker, you will be part of Crisis Skylight London’s Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre. Engagement and Assessment Workers are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis’ services, delivering a high-quality triage and assessment service, and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. You will also manage a small caseload.

Crisis uses a case management approach, and the successful candidate will attend case management meetings, reflective practice, and team meetings. You will also work collaboratively with external partners and Crisis Skylight London’s Coaching and Learning Teams.

About you

To be successful in this role you will have:

• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way.
• Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service.
• Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG.
• Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures.
• Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach.
• Ability to manage a caseload, and successful relationships with external service providers and partners.
• Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams)

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 23 November 2025 at 23:59

Interview date and location: Friday 5 December 2025 (in-person) at Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT

Interview process: Competency-based interview and interview task to Case Study sent to shortlisted candidates prior to the interview

AI in job applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

This is a fundamental role within our South East regional team, internally the role is known as Local Community Officer.

The future of CCT’s outstanding collection of historic churches depends on communities supporting their local CCT church with funds, events, inspiring interpretation, visitor services and preventive conservation. The Local Community Officer will engage and support communities and volunteers to care for 26 historic churches across Northamptonshire, West Norfolk, and parts of North Bedfordshire and Western Cambridgeshire, including areas around Northampton, Bedford, Huntingdon, and King’s Lynn.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 24th November 2025.

The interviews will take place in Northampton on Wednesday 10th December 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

The Woodland Trust is looking for an Engagement Officer in our Northern Ireland team, to deliver opportunities for audiences to connect with woods and trees through a range of engagement activities both on our own estate and in partnership with others. This role is responsible for providing communications support including the creation of physical and digital assets.

THE ROLE
•    This is a key role in the Northern Ireland team and it will be responsible for improving the visitor experience on our estate and inspiring new and existing supporters to give time, voice and money to our cause.
•    Lead on the public engagement aspects of our visitor offer at key sites across Northern Ireland, working with estate colleagues to plan activities, communicate key messages and improve visitor experience
•    Plan and deliver an annual engagement plan for the country, identifying key audiences and activity (on and off our estate) to most effectively achieve our objectives
•    Support the development of improved visitor experience at key sites including data collection, visitor monitoring, evaluation and interpretation planning
•    This role is a full time, fixed term contract for 12 months. 
•    This role requires the successful candidate to undergo and DBS check as part of their pre-employment.

THE CANDIDATE
•    You’ll have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count 
We are looking for candidates who have the following experience:
•    Planning and delivering high quality face to face engagement activities ideally within a public facing visitor setting
•    Planning and developing appropriate engagement materials for a variety of audiences including visitors and supporters
•    Working with communities including young people, schools and community groups
•    A working knowledge of what constitutes successful interpretation, ideally with experience of planning and implementing creative interpretation features to engage with visitors
•    Understanding about Heath and Safety in public engagement and what constitutes a successful visitor experience
•    You must have a proactive ‘can-do’ attitude, excellent communication skills, be commercially aware and able to build effective partnerships internally and externally. 
•    The role is based in Northern Ireland and will require the successful candidate to travel across the country with occasional UK travel. A full driving licence is required.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use Policy - Artificial Intelligence (AI): We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

First Stage Interviews will be held via Microsoft Teams on Monday 1st December & Tuesday 2nd December. 
 

Full-time | Permanent | Office-based with flexible options
Salary: Circa £30,000 depending on experience.

Join us at Kent Community Foundation and help make a real difference in your community.

We’re looking for a proactive, highly organised Executive & Operational Assistant to support our governance and keep our operations running smoothly. This is a varied and rewarding position where no two days are the same.

What you’ll do:

• Support governance by coordinating board and committee meetings, preparing papers, and taking accurate minutes.
• Provide high-trust executive support to our Chief Executive and Head of Finance & Governance.
• Manage finance administration: process donations, grant payments, and maintain bank accounts.
• Be the backbone of our office—managing supplies, welcoming visitors, and handling enquiries.
• Assist with HR tasks including recruitment and updating our HR system.

What we’re looking for:

• A proven and experienced administrator with strong organisational skills, integrity and attention to detail.
• Someone confident in working with numbers and familiar with finance systems.
• Someone who thrives in a busy environment and wants their work to have a positive impact.

Why join us?

• Be part of a team that supports local communities across Kent.
• Enjoy flexible working options and a collaborative, supportive environment.

Location: Our offices in Smeeth near Ashford (flexible arrangements available).
Closing date: 4th January 2026 | Interviews 14 January 2026

To apply, please submit your CV and a covering letter explaining how you meet the person specification 

If you need accessibility support or adjustments during the application process, please contact us at the same email address.

Part-time, permanent (20 hours per week, with the possibility of overtime)

Swarthmoor Hall, Ulverston, Cumbria

Swarthmoor Hall in Ulverston is a place of international significance as the birth of the Quaker movement in 1652.  It now comprises the historic Hall as a visitor attraction with gardens, a busy café and shop, on site holiday accommodation and facilities for the local community.  Swarthmoor Hall has lots to offer local visitors and tourists and it is a great place to work with an excellent team. 

We have plans to develop the attraction further in 2026, and this along with increasing visitor numbers means we need some new staff. The site is currently open on Wednesday to Friday as well as on some weekend and bank holidays; in 2026 this will move to being open on Wednesday to Saturday.

We are looking for a new Hospitality/Commercial Supervisor covering the cafe and shop. The duties and the hours are outlined below, but there is flexibility for the right person.

You’ll be a motivated and flexible person, confident in running all aspects of a small café and/or retail site.  You will be confident, friendly and a strong team player, able to work alone and with others and able to supervise some staff and volunteers.

We have a generous staff package including annual cost of living salary reviews, an exceptional pension scheme, substantial holiday entitlement and health and well-being resources.

Interested? Visit our website to learn about the history of Swarthmoor Hall, what we do now, and the values of the Quakers, which are a core part of our identity.

Visit us - we’re a short walk from Ulverston station with plenty of parking on site for cars or bicycles.

For details on how to apply, please visit our website. 

Closing date: 8.00am on Thursday 20 November 2025.

Interviews: Thursday 27 November 2025.

Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. Sex, sexual orientation, age, race, religion, belief, ethnicity, nationality, disability, marital status, or class will not be a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. Quiet Company is a Quaker organisation, and we expect all applicants and employees to uphold our values.

We are committed to safeguarding children, young people, and vulnerable adults, and all candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.

Help Nature Thrive (HNT) is an initiative aimed at tackling the global biodiversity crisis by making The Royal Parks more resilient, more biodiverse and more connected to the visitor. It is supported by £900k of annual funding thanks to players of People’s Postcode Lottery and seeks to deliver park conservation improvements, enhance the learning journey of visitors and collect data to inform management practices.

We are now looking for an Engagement Officer to join our HNT Team on a full-time basis, until September 2026, subject to funding. This role is funded by the People’s Postcode Lottery.

The Benefits

• Salary of £33,666 to £35,000 per annum, depending on experience
• 26 days' annual leave plus public holidays
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is an amazing opportunity for an enthusiastic individual with experience delivering engagement activities in a variety of environmental and science areas to join our dedicated organisation.

Your engagement expertise will play a vital role in our Help Nature Thrive initiative as we work together to tackle the global biodiversity crisis and help some of London’s most beautiful and well-loved green spaces become more resilient and biodiverse.

So, if you want to enhance your skill set whilst working amidst stunning natural beauty in the heart of London, then apply today.

The Role

As an Engagement Officer, you will support the Help Nature Thrive Team to increase participation, volunteering and communication at the Royal Parks.

Working with park teams, local councils and other key stakeholders to identify new target groups, you will develop plans and nature-focused engagement opportunities to attract audiences from a range of community groups to the parks.

You will also support the effective promotion of Help Nature Thrive to a variety of audiences, including park visitors, volunteers and the general public.

Additionally, you will:

• Carry out development work with local communities
• Ensure all expenditure is approved and budgets and financial records are updated
• Help deliver the Help Nature Thrive Roadshow

About You

To be considered as an Engagement Officer, you will need:

• Experience developing and delivering community engagement activities in natural sciences, ecology, zoology, parks, green spaces, horticulture and conservation
• Experience developing relationships with a range of stakeholders and visitors
• Passion and knowledge about UK urban nature
• Excellent interpersonal and written and verbal communication skills
• Excellent numeracy skills
• Proficiency in IT, including Microsoft Office
• A degree level qualification in an environmental or social science subject or equivalent experience in a relevant subject area

Please note, this role will involve occasional evening and weekend work.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

Other organisations may call this role Environmental Engagement Officer, Engagement Co-ordinator, Engagement Executive, Engagement Development Officer, Community Links Officer, Communications and Engagement Officer, or Activity and Engagement Officer.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you are interested in this unique opportunity as an Engagement Officer, please apply via the button shown. Successful candidates will be appointed on merit.

Please note interviews will be held on 16th and 17th December 2025.

Working within the Visitor Services team, you will play key role in developing our education and events programme. Based at Deen City Farm, working within a beautiful setting, the role will be working to expand opportunities for children and adults within the local community. You will be a strong communicator, able to manage your time and priorities effectively, and will want to deliver impactful and inspiring programmes. 

BACKGROUND

Deen City Farm is a successful community resource comprising a city farm, riding school and garden project based in the London Borough of Merton. Our mission is to be an oasis providing urban communities with the opportunity to connect with animals and nature. Our founding charitable objectives include promoting education in agriculture, horticulture, home-crafts, country life and animal care and providing facilities for members of our local communities, in particular those considered the most vulnerable.

JOB PURPOSE

To work within the Visitor Services team to support the running and development of the education and events programme at Deen City Farm.

DUTIES & RESPONSIBILITIES

Full time 40 hours per week, permanent, usually Monday to Friday. Some evening, weekend and bank holiday work will be required.

• Develop and maintain professional links with schools, colleges and community groups.
• Develop an educational programme in line with the current curriculum. Creating an offering which covers appropriate themes in line with our charitable objectives.
• Ensure appropriate Safeguarding procedures are in place and followed.
• Lead on informal education opportunities including creating educational family trails and running school holiday activities.
• Coordinate school and community group visits onsite, ensuring that they are adequately staffed.
• Coordinate and run farm tours for school and community groups.
• Update and maintain the information panels around the farm, creating engaging and educational content.
• To work with the Farm’s management team in order to engage the local community with a diverse mix of events and activities, promoting year-round attendance to the farm.
• To provide educational advice and support to colleagues as and when required.
• Work with senior staff members to identify new sources of funding including grants, individual and corporate donors.
• Help plan and coordinate site-wide events in conjunction with the Visitor Services Manager, ensuring that our activity programme is engaging and educational.
• Comply and input into relevant Health & Safety Procedures and Risk Assessments.
• To ensure that the classroom and areas used for educational purposes areas are kept tidy, with equipment and materials safely stored and regular safety checks carried out.
• Attend regular team meetings to promote and encourage the on-going effective delivery of educational opportunities.
• Visit schools and educational events with our mobile farm.
• Oversee the administration or the education programme including preparing activity budgets.
• To collaborate with the Visitor Services Manger on reports to the General Manager and Board of Trustees as required.
• Work closely with other managers to maximise visitor enjoyment and increase awareness of the Farm’s charitable objectives.
• Any other duties that may arise which are appropriate to the role.

PERSONAL SPECIFICATION

Essential

• Educated to degree level or relevant experience.
• Relevant teaching/ coaching experience.
• Experience of working with young people.
• Experience of working with adults and children with physical and/or learning disabilities.
• Experience of delivering arts & crafts education.
• Experience with Health and Safety procedures, including risk assessments.
• Excellent literacy, numeracy and IT skills, with the ability to keep accurate records.
• Experience managing and motivating staff and volunteers.
• Knowledge of Safeguarding and Equal Opportunities legislation.
• Knowledge or willingness to learn about animal welfare and husbandry.
• Excellent communication
• A positive team player
• A creative, open and innovative approach to working with people, particularly those who experience disadvantage and inequality.
• Able to identify imaginative and productive ways of utilising assets with limited resources.
• Organised and efficient
• Comfortable working with and handling animals.
• Consent to an enhanced DBS

Desirable

• Teaching qualification.
• Additional practical/academic qualifications in a related subject
• Experience of working in a community farm.
• Experience working in a charity or community-based environment.
• Budget Management
• Experience of graphic design work.
• Knowledge of fundraising and income generation.
• Horticultural/food growing knowledge or experience.
• Qualified First aider
• Fire Marshall
• Full clean driving license

We were delighted to be awarded £248,000 by The National Lottery Heritage Fund and we are now seeking an energetic and experienced fund raiser to join the team to develop our £3.6m heritage project ‘St Richard’s 60:60 – celebrating our first 60 years and preparing for the next’.  We are currently also recruiting a Project Manager and Community Engagement and Activity Plan Consultant and Business Plan consultant and Evaluation consultant will be appointed in the New Year. The project is to restore our iconic Modern building and celebrate the first 60 years of our Church as a launchpad for the future.

St Richard’s church was built in 1964 in the heart of a new housing estate alongside a new Primary School. It is a striking and flexible building with a strong presence forming part of the Ham Riverside identity. It has a number of significant architectural and artistic features acknowledged by its Grade II listing and its timber hyperbolic paraboloid roof is one of the few remaining examples in the country. However the roof covering is failing, and the unique timber shell construction is deteriorating rapidly. The seriousness of this is evidenced by its inclusion on Historic England’s Heritage at Risk Register.  Our goal is to give our church a secure and sustainable future as a home for a thriving Church and a welcoming space for community groups and activities.  Our Heritage Fund project will repair and restore the building and provide opportunities to bring its heritage to life for local residents and visitors from wider afield, while meeting community needs.

We were delighted to be awarded £248,000 by The National Lottery Heritage Fund to develop our £3.6m heritage project ‘St Richard’s 60:60 – celebrating our first 60 years and preparing for the next’. The project is to restore our iconic Modern building and celebrate the first 60 years of our church as a launchpad for the future.  We are now appointing a Project Manager, Activity Plan consultant and a Fundraising Manager to develop our proposals.  A Business Plan consultant and Evaluation consultant will be appointed in the New Year.

St Richard’s church was built in 1964 in the heart of a new housing estate alongside a new Primary School. It is an iconic building with a strong presence forming part of the Ham Riverside identity. It has many significant architectural and artistic features acknowledged by its Grade II listing and its timber hyperbolic paraboloid roof is one of the few remaining examples in the country. However the roof covering is failing, and the unique timber shell construction is rapidly deteriorating. The seriousness of this is evidenced by its inclusion on Historic England’s Heritage at Risk Register.  Our goal is to give our church a secure and sustainable future as a home for a thriving church and a welcoming space for community groups and activities.  Our Heritage Fund project will repair and restore the building and provide engagement opportunities bringing its heritage to life for visitors while meeting community needs.

As Project Manager you will oversee and manage the development phase of the ‘St Richard’s 60:60’ project and prepare for the next, delivery phase following our successful bid for Development Stage funding from the Heritage Fund, reporting to the Project Steering Group. You will be expected to provide effective leadership to both the internal and external project team, motivate, and develop skills and understanding. You will ensure the efficient financial management of the project budget and ensure adequate arrangements are in place to manage risk and bring any areas of concern to the attention of the Project Steering Group. You will establish effective and effecient communications between members of the team and external stakeholders and act as an advocate for the project. 

Temporary (up to 23 months)

Home-based within the region (Sussex, Surrey, Kent)

About us

Our vision is to save every one. It may take us a long time to get there, but drowning is preventable, and we believe that even one drowning is one too many. We are all lifesavers. We are all fundraisers. This is our watch.

We’re looking for the best of the best to be part of our RNLI crew. This is an exciting role that is people focused, making sure our engagement volunteers and supporters feel part of the RNLI family, and are appreciated and supported in everything they do. You will be helping us brave the storm and empowering our volunteers in their engagement activities, from raising money, creating visitor experiences, developing our retail offering as well as looking for new audiences and opportunities.

Some of the benefits

• Flexible working
• 26 days’ annual leave plus Bank Holidays
• Competitive pension scheme
• Life assurance
• Optional health and dental cash plan

Your role

As a Community Manager, you will be responsible for:

• Being connected to the RNLI community in your area and the primary point of contact for all things engagement (fundraising, retail and visitor experience)
• Empowering volunteer engagement crew to do what they do best, engaging the public, sharing our RNLI vision and growing support for our cause
• Supporting volunteer engagement crew to achieve key income, footfall and contact goals and seeking ways to engage new audiences
• Being part of an amazing regional team, working collaboratively to shape the future of RNLI engagement and provide an outstanding level of care to staff, volunteers and supporters

About you

You’ll be:

• A people person, that can interact with a wide number of different volunteers, branches, groups, individuals and businesses Inspiring and empower engagement activity in your area, tackling challenging goals.
• Able to work as part of a high-performing team, but equally confident working independently, out and about in your area.
• Passionate about making a real difference for our volunteers and supporters and growing support for our cause.

To be considered as the Community Manager, you will need:

• Significant experience of engaging supporters, volunteers and the general public.
• Exceptional written and verbal communication skills.
• People leadership experience, ideally in leading volunteers in a collaborative environment.
• Experience of seeking out and implementing new opportunities for improved performance.

Please note this role requires a significant level of travel within the areas of between Rye Harbour, Shoreham and London but will also require occasional travel to other RNLI assets - including our support centre in Poole. This post requires a valid driving licence.

For more information and to apply, please visit our vacancies page.

 Closing date: 19 November 2025.

Interview date: w/c 24 November 2025.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.