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Top job
Kensington and Chelsea Citizens Advice, London (Hybrid)
£37,717 per year
Lead the development of debt and money advice services as part of our dynamic advice supervisor team
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THE CATHEDRAL CHURCH OF ST PHILIP BIRMINGHAM, Birmingham (Hybrid)
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Page 3 of 40
London, Greater London (Hybrid)
£37,717 per year
Full-time
Permanent
Job description

This exciting new role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people long with them, through a combination of:

  • On-the-day supervision to our paid and voluntary staff across various workstreams.
  • Conducting case review of debt issues (supported by our Quality of Advice and Case Review team) to ensure a gold standard in the quality of our advice.
  • Playing a leadership role in nurturing partnerships, such as with council officers and specialist debt charities, to support our debt advice work and create pathways for client solutions.
  • Shaping our directory of services for debt advice by supporting our leadership team to identify key areas of debt advice, desired client outcomes, and the steps required to resolve those client issues.
  • Design and deliver training on debt issues to both paid and voluntary staff, as well as to community stakeholders.
  • Supervise and monitor volunteers carrying out a small amount of casework where the client’s issue is of sufficient complexity to warrant engaging your expertise.
  • Guaranteeing compliance with Financial Conduct Authority rules and regulations.
  • Leading on research and campaign issues relating to debt and identifying where we can make a difference locally through our advocacy and case studies.
Application resources
Posted by
Kensington and Chelsea Citizens Advice View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 17 April 2025
Closing date: 12 May 2025 at 17:00
Tags: Advice / Information, Business Development, Engagement / Outreach

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