Training jobs

Friends of Moorfields

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital – including the purchase of clinical equipment – and manage a team of volunteers.

The Position

We have an exciting opportunity for a self-starting individual looking to develop a career across the breadth of communications, media and PR in the digital age. Based at Moorfields Eye Hospital, the post holder will be inspired by the difference Friends staff and volunteers make to patients and staff at Moorfields. They will be passionate about seeking the most engaging ways to communicate across digital and social media platforms. They will work closely with the health hub, shop and volunteer team and will be committed to raising the profile and awareness of Friends of Moorfields.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities

1. To promote Friends externally and manage our website content.
2. To provide regular communication with our existing membership and supporters
3. To contribute to, edit and produce our quarterly newsletter and information leaflets.
4. o collaborate with partner organisations (Moorfields Eye Hospital NHS Foundation Trust, and Moorfields Eye Charity) to ensure joint messaging where appropriate.
5. To work with Moorfields Eye Hospital Communication Team to raise awareness of sight loss and eye conditions.
6. Other General Duties

Hours Per Week: 37.5

We are working in partnership with Oxleas NHS Foundation Trust to deliver the Bromley Mental Health Hub. This forms part of the transformation of mental health services in the London borough of Bromley under the NHS Long Term Plan. The service brings together the expertise of local primary, secondary and voluntary sector mental health care providers with the aim of providing flexible, holistic and integrated services for adults with mental health problems.

The integrated team provides brief intervention support to people with mental health problems within a primary care and community mental health setting, helping people develop their independence, self-management skills and achieve their recovery goals.

We have an exciting maternity cover opportunity for a full time Senior Peer Support Coordinator to lead on the development and delivery of mental health peer support in the Bromley Mental Health Hub. You will lead the team, which includes peer support staff and volunteers, and take responsibility for design, coordination and day-to-day delivery of recovery orientated peer support to people with mental health problems on a group and one to one basis.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 17th August (11:59pm)

Likely interview date: Wednesday 27th August

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Family Support Manager - Greater Manchester

£29,000 + Company Car and benefits

This post will cover the Greater Manchester region

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Manager to deliver a high-quality family support service as part of our Greater Manchester Care Team.

Reporting to the Family Support Manager of the Manchester Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and apply online.

Close date: 25th August 2025

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Manchester Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Bring stories to life. Change lives.

Are you a creative content whizz with a heart for purpose-driven work? Join Mercy Ships UK and use your marketing skills to help deliver free, life-changing surgeries to people who need them most.

At Mercy Ships, we believe in more than just marketing, we believe in storytelling that heals. As our new Marketing Executive, you'll play a central role in building engaging digital content that inspires action, grows our community of supporters, and helps transform lives across sub-Saharan Africa.

From managing our social channels and crafting compelling email campaigns, to writing impactful stories and shaping our website’s user journey, this is your chance to grow in a role that blends creativity and mission.

We’re looking for someone with digital flair, an eye for detail, and a heart for people. You’ll be joining a supportive, hybrid-working team that’s passionate about bringing hope to those who’ve been forgotten.

If you want to grow your marketing career with meaning and be part of something that truly matters; this is the role for you.

Apply now!

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

Brief role description:

The Ex-Forces Employment Consultant will promote Forces Employment Charity Ex Forces Programme across the UK and provide employability and employment support for veterans in order for them to find appropriate, sustainable employment, or another Preferred Vocational Outcome.

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• Assess the individual client’s needs

• Help and support Veterans into employment

• Build relationships and partnerships in employment employment events and collaborate with other charities/agencies that specialise in support to veterans

Interested? Want to know more about the Charity? check out our website

​Eager to know more the role? Have a look at the Job Description attached.

​What’s in it for you? Check out the Benefits sheet attached.

​Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Tuesday, 12 August 2025 

​Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

​

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process

​

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

Brief role description:

The Veterans Support Employment Consultant will promote the Forces Employment Charity and Veteran Support Programme across the UK and provide employability and employment support for veterans in order that they find appropriate sustainable employment, or other Preferred Vocational Outcome

​

• Assess the individual client’s needs

• Help and support Veterans into employment

• Build relationships and partnerships in employment​events and collaborate with other charities/agencies that specialise in support to veterans

​Interested? Want to know more about the Charity? check out our website

​Eager to know more the role? Have a look at the Job Description attached.

​

​What’s in it for you? Check out the Benefits sheet attached.

​

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Thursday, 14 August 2025 

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process

Debt Advisor/Caseworker

Supporting Leicester South Foodbank

Job Description

Responsible for:

Advising food bank clients and conducting assessments with people who are experiencing financial crisis or hardship and struggling to pay off debt. Required to provide advice through various service delivery points, including outreach locations.

Responsible to: Team leader, and Service Delivery Manager

Base Location: The LSFB Community Hub, Wigston, Leicestershire

Hours: 20 Hours per week

Term: Fixed Term until October 2026. This may be extended dependant on further funding opportunities

Salary:£13.50ph
Holidays: 25 days p.a. plus 8 days Bank Holidays pro-rated if the role is part time

Main Responsibilities

● Uphold the aims and principles of the Helping Hands Community Trust and the Leicester South Foodbank.

● Work within the service’s ethos and values, especially regarding equality and discrimination.

● Work within health and safety guidelines, sharing responsibility for own health and safety and that of colleagues.

● Keep up to date with legislation, policies and procedures and undertake appropriate training.

● Meet with clients face-to-face

● Provide confidential, specialist, debt and budget advice to clients at our main hub and in consultation with the line manager’s, outreach surgeries and venues across Leicester and Leicestershire

● Research, validate, and analyse information provided by a client in order to support and advise them on how to prioritise their debts and ways to repay it affordably and provide advice on dealing with the impacts

● Develop and agree realistic client budgets that fully reflect the client’s situation.

● Present a range of solutions, pointing out the advantages and disadvantages according to the client’s personal situation and make recommendations based on this information

● Compile financial statements

● Advocating on behalf of clients when negotiating with creditors, and other 3rd party organisations

● Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures and in line with AQS (Advice Quality Service) and thereby compliant with FCA (Financial Conduct Authority) and Debt Management directives)

● Assessing client needs through confidential interviews and hold a personal caseload

● Assist people to complete forms, writing letters or making phone calls on behalf of claimants

● Provide advocacy and assist clients with appeals and preparation for tribunals where the client has grounds to challenge decisions

● Working with our partners, other agencies and organisations on behalf of clients

● Assist clients in gaining access to other specialist, legal and professional services as appropriate.

● Liaising with other organisations when referring clients on

● Keeping confidential records, updates and training on our CMS (AdvicePro)

● Adhere to our Safeguarding, confidentiality and GDPR Policies and procedures

Casework

• Using the CMS AdvicePRO database to maintain electronic case records, for the purpose of continuing casework and information retrieval. These records must be inputted onto the database immediately following the appointment to ensure the records are up to date and accurate
• Act where necessary by calculating, drafting or writing letters and producing written submissions for clients as appropriate
• Negotiate with third parties
• Ensure income maximisation through the take up of appropriate benefits
• Prepare paper submissions to the appropriate statutory bodies, tribunals and courts as appropriate.
• Assist with related problems where they are an integral part of the case and refer to other advisers or specialists as appropriate.
• Make outreach visits, where necessary and subject to resources and risk assessments.
• Provide advice and assistance to staff and volunteers across the whole range of Welfare Benefits and debt issues.
• Ensure that all casework conforms to the AQS quality standard.

Administration

• Make recommendations for improvements to services.
• Effectively utilise AdvicePRO for statistical recording, case recording & document production.
• Provide 1 Case study/Good news story Monthly to the line manager
• Keep up to date with policies and procedures

Personal Specification

Essential:

• To hold a current DBS certificate, or willing to undergo a DBS check
• English and Maths Grade C/Level 4 or above
• Full UK Driving License with Business Insurance
• Traveling across sites in Leicestershire to see clients in appointment
• IT Confident
• Proficient in Information, Advice and Guidance to clients
• Understanding of the Debt system, and keeping up to date with the change alerts
• Knowledge and experience of giving competent accurate Debt advice to FCA and AQS Quality Mark standards
• Providing debt advice via face to face or telephone 
• Negotiating with creditors, bailiffs, third parties by letter/ telephone
• Working with vulnerable clients
•  Providing representation and advocacy on behalf of clients
• Generalist advice work
• Active Listening skills
•  Excellent organisational skills and managing of own diary
• Working as a member of a team
• Undertaking casework and achieving set outcome
•  Working within a funded partnership
•  Have full working knowledge of Office 365 (Word, Excel, Outlook, SharePoint, One-drive)
• General knowledge of the welfare benefit system to assist with income maximisation
• Budgeting knowledge

Desirable:

• Completed training in money advice from MaPS accredited training provider
• DRO accredited intermediary, would be desirable
• Working knowledge of the CMS system AdvicePro database
• On The DBS Update system
• Ability to deliver services using video links via Microsoft Teams, and Zoom
• Ability to deliver services via social media and our interactive website

Join Our Team!

As Healthcare Professional Education & Engagement Lead at Crohn's & Colitis UK, you will be integral in the development of healthcare professional online education and engagement networks in both primary and secondary care. You will also work on a variety of other healthcare professional projects. This is a role that is both fulfilling and challenging and requires travel to healthcare professional conferences. You will be supporting the Health Services Manager and liaising with both internal and external stakeholders, all with a view to improving the quality and the standards of health services for all people affected by Crohn's and Colitis.

A full description of the role and responsibilities can be found in the recruitment pack, available to download.

About you

You will:-

• have experience of supporting the delivery of healthcare professional education and training projects and programmes in a UK wide healthcare context.
• have experience of establishing and maintaining a wide range of stakeholder relationships to ensure the partnerships needed to deliver our projects and programmes.
• be a team player with great written and verbal communication skills.

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. But one thing we have learned from the pandemic, is that we are able to work very effectively from home. In this role, there is plenty of scope for doing that, although there will be times when you will need to be at face-to-face meetings and the charity meets four times a year in the office at our mandatory 'All Staff Together' days. It is possible therefore you could live almost anywhere in the country. If you want to be considered for the role but are worried about location, talk to us – it may work!

Are you passionate about education and eager to make a difference? Join our dynamic and mission-led team as an Educational Programme Coordinator. You’ll play a vital role in delivering high-impact tuition programmes, helping students overcome barriers and reach their potential.

If you're an organised and empathetic communicator who thrives in a fast-paced environment, this role offers the perfect blend of responsibility, variety, and purpose.

What You'll Do:

• Set up and manage tuition programmes for schools and Local Authorities and charities.
• Match tutors to students based on individual needs, availability, and subject expertise.
• Act as the main point of contact for families, tutors, school/LA staff, and link workers throughout each programme.
• Review EHCPs, student profiles, and supporting documentation to understand individual learning needs and tailor support accordingly.
• Respond to new tuition referrals and gather the information needed to plan appropriate support.
• Deliver tutor induction sessions to support onboarding and prepare tutors for their roles.
• Complete Risk Assessments prior to the start of each tuition programme.
• Share lesson feedback, gather input from stakeholders, and monitor student progress.
• Report on the impact of tuition and flag any concerns or areas for improvement.
• Attend tutor interviews and liaise with the recruitment team to fill roles.
• Troubleshoot and resolve issues throughout the day to ensure smooth programme delivery.
• Attend regular stakeholder meetings and share updates on student progress.
• Refer any safeguarding concerns to the Designated Safeguarding Lead (DSL).

We’re looking for someone who:

• Communicates clearly, empathetically, and professionally with a wide range of stakeholders.
• Builds trust and maintains strong relationships through consistent, responsive, and thoughtful communication.
• Is highly organised, with excellent attention to detail and the ability to manage multiple programmes and priorities at once.
• Stays calm and adaptable in a fast-paced environment, responding to challenges with confidence and a problem-solving mindset.
• Takes initiative to resolve day-to-day issues and improve systems and processes where needed.
• Is proficient in Google Sheets, Docs, and Gmail, and comfortable learning new digital tools.
• Has a genuine interest in education and in supporting students with diverse and complex needs.
• Has experience providing administrative or operational support to a team, ideally within an educational or youth-focused setting.
• Can work from our office in Angel, London four days a week, with the option to work remotely one day per week.
• Shares our commitment to safeguarding and promoting the welfare of children and young people.

Bonus if you have:

• Experience working with children with SEND, SEMH, and EHCPs.
• Knowledge of the UK education system.
• A background in teaching or coordination.
• Experience using tracking systems or CRMs.

Benefits
What We Offer:

• A friendly, supportive team that values growth and collaboration.
• Comprehensive training and development opportunities.
• Generous benefits package, including:
  • 26 days of annual leave (plus Bank Holidays).
  • Private health insurance with dental, physiotherapy and mental health support.
  • Discounted gym memberships
  • Enhanced parent policies.
  • Regular team socials, events, and celebrations.
  • Workplace Pension
• Salary: £24,000 - £27,500

About Us:

At Tutors Green, we believe every student deserves access to high-quality education—regardless of their background or circumstances. For over ten years, we’ve worked closely with schools and Local Authorities to deliver personalised tuition programmes that help disadvantaged pupils build confidence, overcome barriers, and achieve their academic goals.

We currently partner with over 100 schools and multiple Local Authorities across the UK. Our tutors support students with a wide range of needs, including those with SEND, SEMH, and EHCPs, and our team is committed to providing compassionate, impactful support where it’s needed most.

It’s an exciting time to join Tutors Green.

Demand for our services has grown rapidly, our internal team has doubled in size, and we’re working with more students, schools, and charities than ever before. As we continue to scale nationally, we’re looking for dedicated individuals to help us deliver life-changing education to the young people who need it most.

An Enhanced DBS check is required for this role, in line with our Child Protection and Safeguarding procedures. If you do not currently hold one, we will process this for you as part of the pre-employment checks.
 

Applications close on Friday 8th August. 1st stage interviews start immediately. Final stage interviews start in the week beginning Monday 21st July in our offices in Angel. Apply early to avoid missing out.
 

As part of our recruitment process, online checks on public profiles may be conducted in line with data protection laws. We ensure all checks are fair, non-discriminatory, and free from bias based on protected characteristics. Applicants are encouraged to maintain professional online profiles.

By applying, you consent to Tutors Green storing your personal details in our secure, GDPR-compliant database. We respect your privacy and will use your information solely for recruitment purposes. 

Support Dog is a unique and innovative national charity that has been transforming the lives of families affected by autism, epilepsy and disability for over 30 years.

Support Dogs trains and provides specialist assistance dog to give 100% reliable advance warning of epileptic seizures; to help children with autism to stay safe and better engage with the world around them. Our disability assistance dogs bring independence and a better quality of life for those with physical disabilities including MS, Cerebral Palsy and Fibromyalgia.

Founded and entirely based in Sheffield our charity operates across the UK, growing significantly over recent years. The demand for our work is overwhelming, with requests for support increasing ten-fold over the past few years. Support Dogs provides all of its services free of charge and relies entirely on voluntary donations for funding.

We are looking for a dedicated and organised Trusts and Grants Fundraiser to join our friendly and supportive team. Reporting to the Trusts and Development Manager, you’ll help identify and research prospective funders, prepare compelling applications, and build strong relationships with donors.

You’ll manage your own workload and portfolio of donors, writing applications and corresponding with donors. Helping to maintain accurate CRM records. You’ll also collaborate with colleagues across the organisation to gather stories, data, and insight to support your work.

Would you like to manage a service that makes a positive difference to the lives of vulnerable older people and their carers? We have an exciting opportunity for a manager of our Day Care Service in Maldon. This is a part-time role offered as part of a job share arrangement. You will have experience of supporting people with dementia, whether gained in a professional capacity or as an informal carer. Management experience is preferred but not essential.

Maldon Day Care Service provides an opportunity for older people to mix socially in a safe environment and engage in stimulating activities with the support of trained staff and volunteers. A varied activity programme caters for a wide range of interests including quizzes, singing and gentle exercises, and a cooked lunch is also provided. Day Care also provides a vital respite break for family Carers. The role of Day Care Manager involves overall responsibility for the service, and management of experienced and dedicated staff and volunteers.

Action for Family Carers is a thriving charity which for over 30 years has been providing support for Adult Carers and Young Carers – people with unpaid, caring responsibilities for others.  We are a Carers Trust Network Partner and Trusted Charity.  We provide support, information, counselling, Young Carer clubs and respite care across Essex, working within schools, with GP practices and in a variety of community settings.

Day Care Manager

Part-time 21 hours per week (3 days)

Salary £26,300 pro rata (Actual salary £15,780)

Office base - Maldon

Responsibilities will include:

· Taking responsibility for day-to-day delivery of Day Care services

· Managing staff and volunteers

· Helping to promote the service locally through networks and forums

· Gathering evidence of positive impact and outcomes

· Engaging with local Carers and their families

You will need to be:

· Enthusiastic about supporting people experiencing dementia

· Able to support and motivate staff and volunteers

· Highly organised and proactive in managing the service

· Able to work flexibly and independently

We offer:

· Full induction and relevant training

· Contributory pension scheme

· 24-hour Confidential Staff Helpline

· An opportunity to help vulnerable families in the local community

· A chance to be part of a supportive and friendly team

For an application pack go to our website.

Closing date for completed applications: 5pm Tuesday 5th August 2025

Action for Family Carers is an equal opportunities employer and positively encourages applications from all sections of the community.

Registered Charity No: 1127164

Job Title: Assistant Shop Manager 

Reporting To: Old Swan Shop Manager 

Salary: £25,570 - £27,401 

Hours: 37.5 hours per week 

Location: Old Swan, Liverpool 

About us: 

 
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year. 

The charity supports a wide range of life-enhancing projects that improve the experience of our amazing young patients. This includes funding specialist medical equipment to ensure our skilled surgeons and clinical teams have access to the most cutting-edge technology and investing in hi-tech distraction equipment proven to reduce pain and anxiety for children during their hospital stay. We also support innovative programmes such as ward musicians, our on-site magician, and dedicated play specialists on every ward. 

In addition, our charity retail operation plays a key role in raising funds and engaging our community. With a presence on-site at the hospital and across local areas, our retail outlets offer a variety of high-quality donated and new goods. Every purchase helps us continue to deliver exceptional care and fund critical projects, while also providing volunteering and community engagement opportunities that extend the impact of our mission beyond the hospital walls. 

About the role: 

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our successful team to help manage our charity shop in Old Swan. 

The Assistant Shop Manager will be an integral part of the wider Charity team.

Main Duties/Tasks: 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support van collections and deliveries, helping to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism. 

Income generation: 

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met. 

• Support the team to maximise income from Gift Aid on donated products. 

• Support the team to maximise income via our online platforms. 

• Support the team with arranging van deliveries/collections daily.

• Work with the wider Charity team to promote and support fundraising activities and events. 

• Explore ways to maximise sales via events, donation drives, pop-up shops etc. 

• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager. 

• Support with ensuring the money is ready and accessible for cash collection.

• Open and close the shop at the appropriate times.

Volunteers: 

• Support and management of a team of volunteers. 

• Utilise volunteer skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards. 

• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager. 

• Help to provide and support ongoing training and development for volunteers. 

• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values. 

• Health & Safety (in conjunction with Shop Manager) 

• Ensure the shop adheres to Retail Health and Safety regulations. 

• Implement good Health and Safety practices to help protect employees, volunteers, and customers. 

• Help to ensure employees and volunteers are trained in manual handling. 

• Help maintain the cleanliness of the shop and behind the scenes areas.

• Stock Control (in conjunction with Shop Manager) 

• Ensure continuous, sufficient levels of high-quality stock. 

• Be responsible for deliveries and stock controls. 

• Ensure stock is appropriate to the business and priced accordingly. 

• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates. 

• Ensure visual merchandising is a high priority, with products featured prominently in window displays. 

Customer Service: 

• Be professional, patient and have a ‘people-first’ approach to customer services. 

• Be committed to the principles of equality, diversity, and collaborative working. 

• Set high standards of cleanliness, display and merchandising. 

• Establish quality standards, consumer safety and ensuring continuity. 

• Play a key role in enabling the shop to represent the Charity’s values.

Other Duties: 

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

• Any other reasonable duties as required by your line manager. 

The Charity retail team are currently conducting a four-day working week trial, due to end on 30th September 2025. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2025 to agree the next steps, based on an assessment of the trial period; the four-day working week trial may be ended, extended or adopted permanently.

Our Values 

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

How to apply 

You can apply by clicking the link below. Applications must include your CV and a covering letter which answers the following questions: 

• How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

• Why do you want to work for Alder Hey? 

Additional information is included within the Job Description and Person Specification. If you have any questions about the role please contact the People Team.

Closing date: Sunday 10 August 2025 

Interview date (to be held at Alder Hey Children’s Charity Shop – Old Swan): Tuesday 19 August 2025

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

Family Services Manager

Home-Start Lambeth is seeking a passionate and experienced Family Services Manager to lead our dedicated team in delivering vital support to families with young children in Lambeth. If you're a proactive leader with a heart for helping families thrive, this could be the perfect role for you!

About Home-Start Lambeth:

Our mission is to empower Lambeth families, helping them to develop their resources and connections. We walk alongside families, providing emotional and practical support so that they can overcome the challenges they face and provide a brilliant early years foundation for their children. With our incredible network of volunteers we support 100-150 families every year across Lambeth. We do this through our home-visiting service and our Freedom programme for domestic abuse survivors. To learn more about our work, please see our impact report on our website.

“Volunteer support was life changing. It was seriously so good - I feel like my life is really different today, than when I first started with you guys. I never felt judged or ashamed of where I was at. Every issue I brought up, or area I struggled with, [my volunteer] listened but also helped me to come up with potential solutions.”

The Role: Family Services Manager

As our Family Services Manager, you will provide operational and strategic oversight of all service delivery at Home-Start Lambeth. You will be instrumental in ensuring our services deliver real value to the families we support.

Key Responsibilities:

• Service Leadership: Oversee and develop service delivery, ensuring strategic and operational priorities are met.
• Team Management: Line manage and support our dedicated Family Coordinators and Volunteering Officer, fostering a culture of learning and development.
• Project and Performance Management: Lead on project management, performance management, and ensure compliance with policies and legal requirements, including safeguarding.
• Safeguarding and Compliance: Promote children's welfare and ensure compliance with safeguarding best practice.
• Volunteer Engagement: Work closely with our Volunteering Officer to maximise the effectiveness of our brilliant volunteers.
• Partnership Working: Develop and maintain strategic relationships with external partners to enhance awareness and reach of Home-Start Lambeth's services
• Reporting and Evaluation: Contribute to developing and implementing monitoring and evaluation frameworks to demonstrate the impact of our work.

What we are looking for:

• A high standard of education (BA/BSC, degree apprenticeship, level 6 qualification)
• Direct experience working with children and families from diverse backgrounds.
• Proven project management, staff line management (including performance management), and service management experience.
• A strong working knowledge of the needs of families with children under five, and current legislation and policies relating to children and families.
• A deep commitment to good safeguarding practice and professional confidentiality.
• Excellent interpersonal, verbal, and written communication skills.
• A positive, creative, and organised approach to your work.

Desirable, but not essential:

• Relevant professional training (e.g., health visitor, teacher, social worker).
• Experience working with survivors of domestic abuse.
• Experience of developing and delivering training.
• Knowledge of Lambeth and local children's support services.

Salary: £37,000 FTE pro rata (actual salary £22,200 p.a.)

Hours: 21 hours per week

Contract: Permanent

Benefits: 3% employer pension contribution, employee assistance programme including a 24hr Health & Counselling helpline, flexible working arrangements (carer/family-friendly working)

Join us and help make a real difference to families in Lambeth!

Role: Sport, Activity and Membership Coordinator

Reporting to: CEO

Salary: £30,000 – £33,000

We are committed to making workplace adjustments where needed and offer flexible working wherever it fits with organisational needs.

We strongly encourage applications from Visually Impaired candidates.

Location:Split between home based, on site at Metro sports and activities across London, and occasionally in our office (WC1N 3AR) locations. 

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Purpose:

§To implement the sports, leisure and membership plan in conjunction with the CEO

§To help organise and deliver activities

§To drive growth in membership and participation in activities

Priority areas:

·Programme and project delivery

·Building our membership and volunteer base and participation

Key Areas of Responsibility:

Programme / project development and delivery:

·Help to develop and grow existing programmes and projects

·Help to develop and deliver potential new and annual activities 

Membership:

·Grow membership

·Grow participation in sport and activities.

Monitoring and Reporting:

·Monitor participation and effectiveness of all sports and activities

·Gather engaging information for qualitative and quantitative reports.

Communication:

·Communicate regularly to Metro members on available sporting and active social opportunities, e.g. via email and WhatsApp groups

·Look after the charities email inbox

·Seek the views of members and analyse feedback in ways that will aid planning and contribute to Metro’s strategic development. 

·Ensure information is always available in accessible formats

Person Specification

Experience of:

·Programme / project development and implementation.

·Identifying and building partnerships with external stakeholders.

·Delivering project in time and to budget.

·Organising and promoting events, including management of volunteers as well as health.

·Demonstrable experience of people increasing participation in activities.

·Collecting tangible and motivational information for reporting

·Direct experience of the issues and challenges relating to visual impairment (desirable).

Skills, Knowledge and Attitude:

·Knowledge of sports and activities development 

·Ability to communicate at all levels including making information accessible

·Able to work collaboratively with a wide range of people and organisations.

·Able to drive and influence positive change while taking people with you

·A clear understanding of the positive change that sport and recreational activities brings for blind and partially sighted people

·Able to negotiate and secure varied sporting opportunities, both recreational and competitive, for VI people

·Demonstrate a sound understanding of the issues faced by people with visual impairment and possible steps to overcome these

·Commitment to the values of the social model of disability, the concept and principles of independent living and inclusion.

·Commitment to valuing and promoting diversity. 

·Personal credibility to act as an ambassador for the organisation

·A sports related qualification or relevant experience managing and delivering sports activities (desirable)