Training Administrator Jobs in EH6 6EA

Summary

• Supervising, checking, authorising and peer reviewing the work of Pension Administrators and other Senior Administrators.
• Dealing with enquiries/calculations of a non-routine or complicated nature, with guidance from the Team Leader(s).
• Assisting with the general running of the Department and carrying out other duties as may be required.
• Providing cover for the pensions helpline and pensions and contribution mailboxes, dealing with member and employer queries that arise.
• Calculating benefits on leaving, retirement, death and transfer out/divorce
• Producing statements of contributions and annual benefit statements for scheme members.
• Carrying out the day to day administration of the voluntary contribution arrangements and transfers between AVC schemes.
• Line management of Pension Administrators, including training, development and performance reviews.

Deaf Unity is a deaf-led charity empowering deaf people. We have an exciting opportunity for a proactive, passionate and highly-organised individual tomanage the administration of our busy BSL training and services, and in implementing strategies to promote these services to new businesses and individuals to grow this area of our charity at this exciting stage of our development.

In return you will have the opportunity to work with a dedicated team within a growing and unique charity. Income generated from training and courses goes back into the charity to fund our work with deaf school leavers, deaf job seekers and workers and out in the community. This means the work you do will make a positive contribution to and directly impact the lives of deaf people. 

Job Summary 

The Training and Services Manager is responsible for the comprehensive administration, management and promotion of Deaf Unity’s British Sign Language (BSL) training, interpreting services, Deaf Awareness, and other related training courses. This role includes managing course logistics and the freelance team delivering training, monitoring email communications, promoting services, liaising with students, clients and teachers, maintaining the CRM system, handling invoicing, capturing feedback, and managing evaluations. The ideal candidate will be organised, communicative, and committed to providing exceptional service to our clients and students while meeting sales targets. 

Location: London – initially fully remote with some ad hoc site visits. Potential for future hybrid role. 

Reports to: CEO 

Line management responsibilities: freelance BSL teachers and trainers, and freelance communication support team 

Job Type: 35 hours per week, salary £30k-£35k 

Key Responsibilities 

1. Service Management and Administration: 

• Oversee the administration of all services such as BSL courses, interpreting services, Deaf Awareness, and other related training courses. 

• Schedule and coordinate external training sessions and courses, ensuring all logistical details are managed effectively. 

• Monitor and respond to emails in designated inboxes related to training and services. 

• Manage freelance trainers and teachers to ensure the smooth delivery of all courses. 

• Manage freelance interpreters and CSWs to ensure the smooth delivery of communication support services. 

• Ensure compliance with Deaf Unity’s policies and procedures (e.g. finance, safeguarding, health and safety, EDI) in every aspect of service delivery 

2. Promotion of Courses and Services: 

• Develop and implement strategies to promote training, courses and interpreting services to potential clients and students. 

• Conduct outreach and build relationships with organisations, businesses, and individuals to increase course enrolment, and training opportunities. 

• Utilise various marketing channels, including social media, email campaigns, and partnerships, to promote courses. 

• Meet or exceed sales targets for course enrolments and sales of training programmes. 

3. Client, Student, and Teacher Support: 

• Act as the primary point of contact for students, clients, and teachers, providing exceptional customer service and support. 

• Assist with course registration, answer queries, and provide detailed information about training programs. 

• Maintain strong relationships with existing clients, students, and teachers, ensuring their needs are met and expectations exceeded. 

4. CRM and Invoicing: 

• Keep the Customer Relationship Management (CRM) system up to date with accurate and relevant information. 

• Generate and manage invoices for BSL and training courses. 

• Track payments and follow up on outstanding invoices to ensure timely payment. 

5. Feedback and Evaluation: 

• Capture feedback from students, clients, and teachers through surveys, or other appropriate methods. 

• Analyse feedback to identify areas for improvement and implement changes to enhance course quality and delivery. 

• Prepare and present evaluation reports to senior management, highlighting key findings and recommendations. 

Qualifications and Skills 

Essential 

• Strong organisational and multitasking skills with a keen attention to detail. 

• Experience of managing staff/a small team 

• Excellent written and verbal communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Proven track record of meeting sales targets and promoting services. 

• If no existing BSL skills, an interest and commitment to learning BSL is required (free training provided). 

Desirable 

• Knowledge of BSL (ideally Level 2/3 or above – ongoing BSL training provided for free up to and including Level 3). 

• Proficiency in using CRM systems and other administrative software. 

• Experience in business outreach and building business relationships and partnerships. 

Personal Attributes 

• Proactive and resourceful with a problem-solving mindset. 

• Passionate about education, training, and supporting the Deaf community. 

• Committed to continuous improvement and excellence in service delivery. 

Application Process 

To apply for the position of Training and Services Manager, please submit your CV and a cover letter detailing your relevant experience, how it matches the criteria and why you are interested in this role by 23:59 Sunday 1st December. 

Deaf Unity is a charity that values diversity, equity, and inclusion as essential to our mission. We actively encourage applications from Deaf candidates, and make a commitment to interview all Deaf applicants who apply and who match the essential criteria for the role. If you would like to be considered under this commitment, please let us know in your application. 

In 2017, we pioneered the UK's first interest-free loan programme specifically designed for refugees, offering a dignified and independent pathway to integration. This programme supports individuals by funding essential costs such as UK training, licensing, exams, certifications, housing, and family reunification. Our mission is to empower people to rebuild their lives and thrive in a safe environment.

Since 2017 we've lent over £2.5million with a repayment rate of over 98%. 

Now we're on a mission to scale our impactful loan programme, and we're looking for an exceptional Financial Administrator to be part of our journey.

• Are you detail-oriented and passionate about numbers?
• Do you love helping people and making a difference?
• Enjoy picking up the phone and talking to people?
• Want to work remotely in a small, dynamic team with a big impact?

About the Role:
As our Finance Administrator, you'll play a key role in managing loan applications and ensuring smooth financial processes. This full or part-time, flexible position allows for remote work, with very occasional meetings in London.

Key Responsibilities:

• Overseeing the full loan lifecycle, from initial application to repayment.
• Maintaining accurate records in our CRM and lending software.
• Providing clear communication and support to clients throughout the loan process.
• Collaborating across the team and with our partners, Moneyline, to ensure a seamless client journey.
• Keeping databases up to date and ensuring all documentation is organised.

What We're Looking For:

• Significant administration experience, ideally in finance or loan administration.
• Exceptional attention to detail, strong numeracy, and excellent communication skills.
• Proficiency in Microsoft Office; experience with Salesforce and HES programs is a plus.
• Self-motivated, highly organised, and capable of managing multiple tasks independently.

Why Join RefuAid?
Work in a supportive, inclusive environment where your efforts will have a tangible impact on the lives of refugees. We offer a flexible working schedule and the opportunity to contribute meaningfully to a cause you can be proud of.

DFN Project SEARCH is delivering transformative change, supporting, and helping young people with learning disabilities and autism into the world of work. Nationally only 4.8% of people with special educational needs and disabilities gain permanent paid employment in the UK yet 70 percent of DFN Project SEARCH graduates gain jobs, 60 percent of them achieving full-time permanent roles.

You will be required to improve the quality and outcomes of existing DFN Project SEARCH programmes across a geographical area. This is with the aim of supporting the organisations to ensure that every intern has the best possible chance to gain full-time paid employment. The focus of this role is to ensure continuous improvement across all sites, relating to model fidelity and outcomes. This relates particularly to sites achieving less than 60% employment outcomes. 

Our model means that our regional Programme Specialists form new partnerships and develop new DFN Project SEARCH sites, supporting them through to year one of delivery. These sites will then be passed to our Programme Impact Co-ordinator team where you will then be required to continue to nurture these strong partnerships and provide ongoing training and support to colleagues within your region. You may also be required to support colleagues by promoting DFN Project SEARCH in other areas and contribute to the development of relevant new focussed materials and resources.

WHO WE ARE

The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving, and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years, we’ve grown to a staff of 100+ talented individuals dispersed across the country and around the world. At The Humane League (THL), how animals are treated in the food system is at the forefront of our everyday work. As such, many of our staff are vegan by personal choice, and all of our THL-hosted events offer fully vegan menus. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

YOUR OPPORTUNITY

The Humane League is seeking a tenacious, determined, and well-organized individual with deep knowledge of laying hen welfare and the drive to create progressive change for millions of animals. The Temporary Animal Welfare Specialist (known internally as the Temporary Global Technical Lead or Temporary Global Technical Manager) is part of a small, high-impact global team specializing in corporate outreach and policy. The primary focus of this position is to deliver advice on farm animal welfare science to inform animal welfare campaigns and corporate engagement efforts. This requires extensive research and close collaboration with other organizations in the Open Wing Alliance (a global coalition of animal protection groups) to prepare for meetings with food companies and strategize on advocacy tactics from a scientific perspective.

We want you because you are as comfortable reading and writing research papers as you are in the boardroom and on the farm. You have a deep understanding of how the egg industry works and are determined to use this knowledge to improve conditions for laying hens. You are excited to bring your knowledge to advocates around the world and work with them to put theory into practice. 

The ideal candidate is passionate about The Humane League’s mission of ending the abuse of animals raised for food and excited about working both independently and as a member of a team in a dynamic environment. While working with autonomy is an important part of this role, strong collaboration and communication skills are also paramount to your success, as is the ability to prioritize and manage multiple tasks effectively. This position reports directly to the Senior Director of Global Animal Welfare.

This is a part-time (32 hours per week), temporary, remote position. The temporary hire will provide coverage while a permanent staff member is on maternity leave, and overlap will be provided for training and onboarding. Employment is expected to be twelve (12)  months in duration, beginning on approximately February 3, 2025. The duration of employment may be extended or shortened at The Humane League’s discretion. This position requires both domestic and international travel, equivalent to 3 or more week-long trips per year.

The new team member’s title will be either Temporary Global Technical Lead or Temporary Global Technical Manager, depending on their experience and qualifications. Please see below for more information about the responsibilities and qualifications which distinguish the Temporary Global Technical Lead role from the Temporary Global Technical Manager role.

We are only able to consider applicants who reside and possess work authorization in the United Kingdom.

We will be recording a webinar hosted by Mia Fernyhough, Sr. Director of Global Animal Welfare, and Siân Phillips, Sr. Global Technical Manager, Layers. You can submit any questions you would like answered regarding the role and The Humane League via the form on our website. Please submit any questions by Tuesday, November 12, and the webinar will be available to watch here by Wednesday, November 13th.

This position will be open until filled, with a priority deadline of Thursday, November 21, 2024. Applications received after that date will be reviewed on an ongoing basis. If you are experiencing technical issues, please contact our email prior to the deadline. Please submit applications and all supporting documents in English. All application questions and materials need to be submitted here through the application submission, we do not accept applications through our careers email.

CORE RESPONSIBILITIES

A Temporary Global Technical Lead is responsible for carrying out the following essential job duties, with close supervision and guidance from the Senior Director of Global Animal Welfare:

• Conduct extensive research into the scientific literature and corporate data relating to animal agriculture systems and industries. Maintain up-to-date knowledge of the egg industry and laying hen welfare.

• Leverage scientific knowledge to inform the work of THL and Open Wing Alliance member groups that are working with major food companies to advance protections for animals within their supply chains. This includes producing animal welfare education materials, preparing and delivering presentations on the science behind proposed welfare policies, and communicating effectively with corporate executives and stakeholders in the animal agriculture industry.

• Collaborate cohesively with intra- and inter-departmental team members and Open Wing Alliance member groups to coordinate on strategic initiatives.

• Track industry progress, working closely with THL’s other welfare specialists and Global Research & Insights Analyst when required.

• Attend conferences, events, retreats, protests, and corporate meetings as required. 

• In addition to the above essential job duties, other duties may be assigned as business needs arise. These may include non-essential, marginal job duties.

A Temporary Global Technical Manager is responsible for carrying out all of the essential duties above with a high level of independence. In addition to the above, the following responsibilities are included in the Temporary Global Technical Manager role:

• Serve as a thought leader for colleagues at THL and other animal protection groups in the Open Wing Alliance. Provide training to help others develop their knowledge of animal welfare.

REQUIRED SKILLS

The essential qualifications required of a Temporary Global Technical Lead or Temporary Global Technical Manager are:

• Animal Welfare Expertise: Veterinary degree or master’s degree in farm animal welfare science, or equivalent experience. On-farm experience required; this experience can be educational.

• Research and Data Analysis: Advanced research skills, with the ability to quickly find and comprehend technical information on unfamiliar topics. Performs advanced data analysis and extracts meaningful insights. Handles complex datasets, applies various statistical techniques, and translates findings into actionable recommendations. Communicates insights effectively to team members to support informed decision-making.

• Problem Solving: Addresses complex problems by analyzing situations, gathering relevant information, and proposing innovative solutions that demonstrate creativity and independent thinking. 

• Adaptability, Flexibility, and Proactivity: Navigates complex changes with resilience and identifies and addresses issues proactively. Able to prioritize multiple goals simultaneously and adjust to rapidly shifting priorities. 

• Verbal and Written Communication: Able to communicate technical information in a clear and compelling manner to audiences with varying levels of knowledge, tailoring communication to each audience’s needs. 

• Teamwork and Collaboration: Effectively supports team dynamics by promoting open communication and idea sharing. Encourages collaboration and works cohesively with colleagues to meet shared objectives.

• Interpersonal Skills: Demonstrates strong emotional intelligence and the ability to resolve interpersonal conflicts and challenges. Able to persuade others and navigate difficult conversations. 

• Time Management and Prioritization: Excels in managing multiple tasks efficiently and setting priorities. Allocates time wisely to important tasks, prioritizing and re-prioritizing as needed.

• Live and Virtual Presentations: Excellent public speaking skills, with the ability to deliver complex information in a clear and persuasive manner. Encourages participation and handles complex questions adeptly.

• Strategic Thinking: Excels in aligning individual and team efforts with departmental strategic goals. Utilizes strategic thinking to identify potential challenges and propose solutions that align with broader objectives.

In addition to all of the above, the following qualifications are required of a Global Technical Manager:

• 3+ years of relevant work experience engaging with the animal agriculture industry, producers, or policy makers on matters of farm animal welfare. Experience on poultry farms is required.

• Leadership: Mentors team members to develop their skills and knowledge while contributing to a collaborative and focused work environment. Effectively manages projects and delegates to project teams. 

Hiring Timeline

Once your application has been reviewed, you will be notified via email with further details on the status of your application. If a candidate is moved forward, the interview process will be as follows:

• Phone Interview (via phone call)

• Work Simulation Exercise (completed remotely)

• First Interview (via video call)

• Reference Check

For full details of our recruitment process for our full-time roles, please review the document on our website for more details. These steps may change depending on the classification of the role. 

Compensation and Benefits

 The compensation range for the Temporary Global Technical Lead position is £29,963.20 - £36,621.60 GBP, and the compensation range for the Temporary Global Technical Manager position is £34,316.80 - £41,943.20 GBP. At The Humane League, we believe in maintaining a fair and equitable work environment for all employees. As part of our commitment to transparency and equity, we recently implemented a job architecture framework, which levels all of our roles according to size and complexity, as well as a compensation step system, which allows us to account for an individual's total years of related experience when determining their compensation. In addition, we have adopted a no negotiation policy for salaries. To determine a job's level, we carefully consider a variety of factors, including a job's size and complexity, required experience, knowledge, and/or skills, internal comparability, and market data. To determine final compensation, experience will be measured by considering prior work in jobs or activities that are related to the role at THL. These new practices are aligned with our organizational values and will help us ensure we maintain clear, consistent, transparent, and equitable HR processes.

Employees in the United Kingdom will enjoy 20 days of flexible annual leave, sick pay, pension, internet allowance, insurance, and other special leave policies. The Humane League is not the employer of record (EOR) for this position; the successful candidate will enter an employment agreement with a local EOR with whom The Humane League partners.

Equal Employment Opportunity

The Humane League is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. In compliance with laws and in furtherance of our commitment to fostering an environment that welcomes and embraces diversity, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Accommodations

The Humane League is committed to working with and providing reasonable accommodations to individuals with disabilities. We trust individuals to self-identify and ask for the accommodations they need. An example of an accommodation might be extra time to complete a work simulation exercise, among many others. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the form on our website to let us know the nature of your request and your contact information.

AI Policy

Original work and thought are essential in the hiring process and allow us to evaluate you based on your own skills and competency. Therefore, the use of artificial intelligence (ChatGPT, Gemini, Rytr, Google Assistant, etc) to generate responses is strictly prohibited. By submitting this application you agree to comply with our AI Policy. Violations of this policy in any part of the recruitment process will result in being dismissed from consideration. If you need a reasonable accommodation to this policy, please see above for more information.

• Salary: £36,517 FTE (pro-rated £18,258.50) in London, £32,328 FTE per annum (pro-rated £16,164) outside of London
• ​Hours: Part-time (17.5 hours per week)
• Contract: 12 months fixed term
• Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
• ​Closing date: 09.00, 26 November 2024
• ​Shortlisting date: 27 November 2024
• Interviews: 3–4 December 2024

About the role

From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country. As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.

About the job – Supporting a busy executive team, this includes: our chief executive officer, four directors, executive office manager and executive officer.

Responsible for the efficient and accurate performance of a range of executive office administrative tasks.

Support the executive officer to manage diaries for the executive team, including:

• scheduling meetings and managing internal and external colleagues’ expectations.
• liaising with staff and external contacts in order to schedule meetings.
• organise meetings to include compilation of agendas, circulating papers and producing notes.

Provide administrative support to the executive team as required, including:

• booking travel and sourcing meeting venues, catering arrangements etc
• providing admin support to steering groups and projects as and when required. This includes note taking and collation and maintenance of actions and decisions log
• raising and processing purchase orders and expenses
• support an inclusive culture at NCVO, that values diversity.

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.

Rainforest Foundation UK strives for a fairer and more sustainable world by working with Indigenous Peoples and other communities of the world’s rainforests. We’re seeking a Project Finance and Administrator to join our growing team working at the forefront of the fight against tropical deforestation, climate change and social injustice. Hardworking and with an attention to detail, you will work closely with project coordinators and local partner organisations in the Democratic Republic of Congo to deliver exciting new projects expanding community land rights, sustainable livelihoods and forest protection initiatives.  

About you

The ideal candidate should have demonstrable experience of providing financial and administrative support to projects within charity or international development settings. Proficiency in both English and French is essential, alongside experience a personal commitment to defending human rights. Additionally, you should have excellent interpersonal and communication skills, cultural sensitivity, and the ability to work under pressure in complex environments, including up to 12 weeks of travel per year to remote forest areas.  

For further details regarding the role and specific qualifications required, please consult the Job Description. 

We welcome all applicants and encourage those who believe they may not strictly meet all requirements to apply, demonstrating in their cover letter why they are the right fit for the role.

Learning and Development Advisor

We have an exciting opportunity for a Learning and Development Advisor to join the Learning and Development team working from home.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? If yes, then we’d love to hear from you…

Position: 5870 Learning & Development Advisor - Leadership Development

Location: Home based

Hours: Full-time, 37.5 hours Monday- Friday 

Contract: Permanent

Salary: £26,490.14 per annum

Closing Date: 10th December 2024. We reserve the right to close this vacancy early, if enough suitable applications are received. 

The Role

This is an exciting role that requires a mixture of skills in relation to learning and development.  You will be focusing on leadership and management development across the organisation.  This will include the design and delivery of innovative learning interventions that support the development of leaders and managers.

The L&D team want to step away from ‘traditional’ so you will need to be creative, motivated, and brave, generating and implementing new ways of enhancing the leader’s development.  You will have scope and space to try new interventions, evaluate impact and make a difference to the overall organisational strategy.

Key responsibilities include:

• Use your creativity and ability to experiment in introducing innovative and modern learning practices across the organisation

• Design and deliver innovative learning interventions that support leadership and management development across the organisation.

• Work with Subject Matter Experts and senior staff within the organisation to understand learning needs and develop the right interventions.

• Create evaluation methods to measure changes in behaviour and performance across leaders and managers

• Act as a valued advisor for leaders and managers across the organisation supporting their development

About You

Modern thinking and practice are essential for this role, as well as a good understanding of leadership and management development. 

You will need experience of:

• Delivering successful leadership and management development programmes using innovative approaches

• Planning courses and evaluating outcomes

• Delivering soft skills training and experiential learning activities

In Return…

Benefits include:

• Flexible working options including hybrid working

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays

• An extra day off for your Birthday

• Pension with 5% employer contribution

• Enhanced sick pay allowances, maternity and paternity payments

• High Street, retail, holiday, entertainment and leisure discounts

• Access to our financial wellbeing hub and salary deducted finance

• Employee assistance programme and wellbeing support

• Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. 

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Learning & Development Advisor, Learning & Development Officer, Learning & Development Administrator, L&D Advisor, L&D, L&D Administrator, HR, Human Resources, Human Resources Officer, Learning & Development Lead. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.         

This is an exciting opportunity to contribute to developing Refuge’s learning and development programme.

The successful candidate will work with the People Development team to support the roll out of our annual training calendar, developing internal communications to advertise our training catalogue, reporting and ongoing evaluation of our training. With a strong customer focus, you will act as the key point of contact for our staff and our training partners. You will have experience working with learning management systems with a keen eye for detail and good analytical skills.

Closing Date: 09:00am 25 November 2024

Interview Date: 2 December 2024

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Vacancy Reference: BfN2025/62

Job Title: Employee Relations Manager

Salary: £17.44 per hour (FTE Salary £34,008 – for 37.5 hours)

Number of Posts: 1

Type of Contract: Permanent

Start Date: January 2025

Hours of Work: 24 per week

Working Pattern: Hours to be worked over 4/5 days per week Monday to Friday during business hours. Days must include a Monday and Friday

Work Location: This role can work remotely Very occasional planned travel within the UK

Responsible to: HR Manager

Closing Date: 10/12/2024

Proposed Interview Date: Tuesday 17th and Wednesday 18th December by Teams

Job Information: We are seeking a highly motivated individual who shares our values to join The Breastfeeding Network’s busy HR team. The ER Manager will play a vital part in our organisation and in the management and support of our people processes. This is a new and exciting opportunity in a fast paced environment. The role of Employee Relations Manager is a generalist HR management role and will be responsible for ensuring effectiveness of HR process and driving improvement across all areas of the employment lifecycle, as well as providing expert HR knowledge and advice to our management and leadership teams. If you are interested in progressing your career within an organisation which makes a real difference, we’d love to hear from you. Please note for this role applications will not be anonymised

Salary: £36,500 FTE (£21,900 pro rata)

Location: Working from home (UK) with occasional attendance at events or meetings across the UK including attending meetings in London.

Closing Date: 1 December 2024

Hours: Part-Time (21 hours per week. Requirement to work outside of regular office hours occasionally, as required, with time off in lieu. We are happy to talk flexible working)

Contract Type: Fixed Term (12 months)

Reports to: Director of Operations

The Organisation

The Chartered Institute of Fundraising is the membership organisation for professional fundraisers in the UK.

Our values underpin all areas of our work and guide us in all we do:

• Passionate: taking pride in what we do and driven by success.
• Professional: championing and achieving high standards governed by professional integrity.
• Enabling: helping others and empowered to take ownership, find solutions, make decisions and collaborate.
• Enterprising: open to new solutions and committed to delivering where we already excel.
• Respectful: honest and fair, treating everyone with consideration and respect.

The Benefits

• Annual leave starting at 25 days per year, plus 9 Bank Holidays. We also close between Christmas and New Year which is additional time off
• Up to 7.5% employer contributions to our stakeholder pension scheme (after probation ends)
• Enhanced sick pay from day one
• Great work/life balance through flexible and remote-first working
• Support for your health and well-being with an Employee Assistance Programme
• Two days of paid leave annually to volunteer for a registered charity

About the role

The CIOF offers a diverse range of short courses, conferences, webinars, and leadership programmes for fundraisers at all stages of their careers, and we will continue to expand our offer in line with sector needs over time.

Extensive research and input from academics and practitioners has ensured that our suite of professional qualifications are well respected across the sector. We offer the highest quality of teaching from experts in the field and have over 1,800 graduates.

The Qualifications Manager plays a crucial role in ensuring that our qualifications will give fundraisers professional recognition, increased insight, and improved job prospects.

Job Purpose

• Supporting the Director of Operations and working alongside the Professional Development Manager, you will have responsibility for the management of all the Chartered Institute’s existing qualifications.
• You will be responsible for the academic integrity of qualification-related learning products, including responsibility for the assessment and external verification processes.
• You will also be responsible for project managing the rewrite of our Level 4 Certificate and Level 5 Diploma qualifications through a team of experienced tutors.
• You will scope the opportunity to deliver a Level 3 and Level 6 qualification for future release, offering modular options for students.
• In addition, you will contribute to our journey to achieving awarding status from Ofqual and work with the Executive Director of Change on the final stage of our chartered status, achieving the power to award Individual chartered status for fundraisers.

Key Accountabilities

• Provide support to potential, current, and future students including advising on suitable courses and qualifications, assessment, and options for their career path.
• Maintain excellent relationships with the Chief Examiner, External Examiner, and qualification tutors in relation to assignments or examinations.
• Attend the annual Exam Board (and qualification faculty training days) supporting the administration as appropriate.
• Be the key point of contact with external partners for the delivery of apprenticeships including Registered Training Providers, the Education and Skills Funding Agency (ESFA), Ofqual, and the Institute for Apprenticeships.
• Lead on the co-ordination of other continuing professional development activities ensuring alignment with Individual Membership grades.
• Coordinate the assessment and examination processes for all CIOF qualifications.
• Management of all qualification procedures including scheduling, moderation, internal verification, submissions, record keeping, tutor allocation, resubmissions, extensions, appeals, and withdrawals.
• Work with the Professional Development Manager to review the content of our qualifications, online learning, and short courses, ensuring that course materials and all documentation are updated as appropriate.
• In collaboration with the Membership Services Manager and Professional Development Manager, actively seek ways to improve, develop and maintain processes to ensure smooth and efficient procedures relating to professional development activities including but not exclusively to Short Courses, Qualifications, and other learning programmes, e.g. Future Leaders Programme.
• Provide day-to-day support and advice to students and the faculty.
• Provide consistent and effective communications regarding professional development products to key stakeholders.
• Development, management, and monitoring of the Professional Development budget.
• Support the working relationship with the CIOF Learning and Development Committee, and the European Fundraising Association.
• Cross-departmental interaction to ensure qualifications are promoted effectively across multiple channels, ensuring the Membership Services Hub are fully engaged with our products, including cross-promoting our CPD policy and the competence framework to members.
• Liaising with third-party technology suppliers to troubleshoot issues where necessary.
• Co-ordinate effective evaluation, monitoring, and reporting of all courses across the academy; including but not exclusively, to CIOF Qualifications.
• Work with the wider team to ensure approved tutors, trainers, and regional trainers are delivering content of the highest quality.
• Utilise feedback across all CIOF learning products and services to support continuous quality improvements.
• Ensure accurate input of relevant data (notes, actions, agreed plans with members and customers) into the CRM.
• Any other tasks as requested by the Director of Operations

Person Specification

Experience & Skills

• Experience in developing and managing qualifications in an education establishment.
• Experience in working with subject matter experts to maintain and develop learning content.
• Experience in faculty/speaker acquisition and dealing with senior-level people.
• Experience in topic development, research, and copywriting.
• Experience in designing competency frameworks and aligning them with professional development activities.
• Experience working in a customer-facing environment.
• Experience or demonstrable knowledge of the charity sector and/or fundraising, and/or professional associations.
• Experience in using communication systems (email, phone etc.).
• Experience in managing budgets and tracking income and expenditure.
• Experience in using MS Office applications and making the most of our CRM, including analysing reports to drive understanding of learner experience.
• Experience in using Learning Management Systems.
• A confident self-starter with strong organisational and planning skills.
• Strong communication and people skills.
• Effective written skills.

Attributes

• Flexibility and a desire to work in a cooperative, collaborative way with other individuals and teams within the organisation.
• Eye for detail and accuracy.
• Ability to prioritise workload, meet deadlines, and work on own initiative.
• Able to work under pressure with the ability to find solutions.
• Diplomatic, energetic and unflappable.
• Excellent customer service skills on the phone, in person, and writing.
• An understanding of and commitment to the values of the voluntary sector.
• Willingness to support and engage in ensuring the CIOF is a safe and inclusive place to work.

Reflecting Our Values

Honesty, transparency, and accountability: we will be straightforward and clear about the decisions we make and their impact, explaining our rationale and objectives, and seeking feedback and views from you.

Putting our members first: our work and priorities will be guided through consultation and engagement with our members to embed it in their needs and priorities and ensure it has their interests and values at heart.

Fair, and inclusive: we will proactively engage you to ensure our work supports all staff and is delivered in an inclusive way for all.

Respectful: of your views and listen to what you tell us. Not everyone has the same priorities, but all are deserving of respect and consideration.

Proud and ambitious of you, your work, and the difference you make.

If you would like to discuss access requirements or have any questions about the role, please contact us directly.

The Chartered Institute is proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as disabled people and individuals from Black, Asian, and Minority Ethnic communities.

We are looking for an experienced and passionate Mental Health & Money Advisor to work as part of our Advice, Information & Training Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Hafal in Wales, Support in Mind in Scotland and Mindwise in Northern Ireland. 

How you will make a difference

I use my existing knowledge and expertise to identify and address a range of issues and provide debt and financial capability advice to people with mental health issues. I take on case work within our remit on debt (including enhanced income maximisation), welfare benefits, mental health and financial capability issues. I develop my knowledge and experience of mental health and social care to set my advice in a meaningful context. I help clients identify the barriers that are hindering progress in dealing with their money worries and I provide help, support and advice to overcome these barriers.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

JOB PROFILE 

JOB TITLE: 

Volunteer Support Co-ordinator 

RESPONSIBLE TO: 

Community and Families Manager  

HOURS OF WORK: 

25 hours per week  

LOCATION: 

Hybrid (Edinburgh Head Office and Home)  

DURATION: 

SALARY / GRADE: 

Permanent (2 year funding available)  

Grade 4.5, Salary £26,908 pro rata  

KEY WORKING RELATIONSHIPS 

• AUK Scotland Volunteers

• Community and Families Manager and Head of Community Services 

• AUK Scotland Communities Team

• Wider AUK Scotland team (including FASD Hub Scotland and Kinship Services) 

• AUK volunteer co-ordinators across the UK 

PURPOSE OF THE ROLE 

• This newly funded role will support the development of community network support for all members of the adoptive community in Scotland. This will be achieved through recruitment and ongoing support for volunteers creating and delivering community focused activities across the AUK Scotland adoption community.

MAIN DUTIES AND RESPONSIBILITIES

• To review existing processes and procedures and improve, develop and implement robust organisation wide policies and procedures alongside UK wide colleagues to ensure that volunteering is well-managed and supported in AUK. 

• To develop volunteer led community networks across Scotland, including in the following local authority areas, Lothian, Perth and Kinross, Angus, Highland and Dumfries and Galloway.

• To manage, supervise and support new and existing volunteers in the set up and running of the community network.

• Working with the Family and Communities manager to support the development of an Adult Adoptee community network in Scotland and work alongside existing adult adoptee volunteers to support attendance at AUK advisory group meetings. 

• To work in partnership with local authorities and the wider adoption community to encourage growth and development of community networks, developing new volunteer led community networks across Scotland, prioritising Lothian, Perth and Kinross, Angus, Highland and Dumfries and Galloway. 

• To encourage support with community fundraising initiatives developed by the community networks and promote national opportunities across community members. 

• Alongside the community team, plan, co-ordinate and realise community events throughout Scotland

• To provide administrative and communication support to the community groups, supporting good quality assurance practice across the network.

• Work closely with the UK wide AUK volunteer co-ordinators 

Sightsavers is looking for a Finance Officer – Disability Inclusive Development (DID) to deliver the day-to-day financial administration of the DID programme to ensure all financial requirements of the projects are fully met.

Salary: £30,299 - £35,646 depending upon experience

Location: UK remote - with occasional travel to Haywards Heath, West Sussex when required

Contract:15-month Fixed-Term Contract from January 2025

Hours: This is a full-time role with some flexibility around hours worked and some home working

The Finance Officer – Disability Inclusive Development (DID) will deliver the day-to-day financial administration of the DID programme to ensure all financial requirements of the projects are fully met. Key duties will include:

• To develop, review and amend coordinating and implementing consortium partner contracts and budgets to enable project delivery with the guidance of the Head of Inclusive Futures
• Coordinate the process for timely and accurate donor financial submissions including core monthly financial expenditure reports, forecasts and ad hoc requests.
• Work with the Head of Finance to develop tools to improve financial analysis throughout the project, for instance Power-BI dashboards, using data linked from the programme financial database (MyCLAIMS)
• Support the preparation of financial reports and forecasts for the donor.
• Deliver the day-to-day finance and administration tasks on the DID project including partner transfers, cost recovery, fund management, procurement, manage the assets register.

To succeed in this role you will need:

• An understanding of and commitment to equality of opportunity for people with disabilities
• Experience of institutional donor or large-scale contract management. In particular experience of FCDO funding would be useful.
• Excellent numerical skills
• Finance and Accounting experience
• High proficiency with Excel (pivot tables) is required and experience of a computer-based accounting system
• Strong attention to detail when needed, with a willingness to follow issues through to resolution.
• Demonstrated ability to effectively prioritise work in a high-pressure environment working to competing deadlines
• Excellent written and verbal communication skills
• Strong interpersonal and relationship building skills
• Experience of conducting/participating in finance workshops (desirable)
• Willingness to continuously develop skills and knowledge to remain current with donor funding developments. (desirable)
• Experience and awareness/understanding of international development context and humanitarian sector (desirable)
• Able to travel for up to 4 weeks per year
• Desire to follow up an accounting professional certification (i.e. ACCA or CIMA)

Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit. This is a varied role, please read the full job description for further details

Benefits

Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. If you choose to work in or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.

To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. Please note that there will be an expectation that you can occasionally visit our modern and collaborative offices in Haywards Heath, West Sussex (RH16 3BW)

We anticipate that remote interviews will take place during week commencing 2 December 2024 and the evaluation process will include a role-speciifc task to be completed by shortlisted candidates in advance of this. We would like the successful applicant to be in post in January 2025