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Top job
Screen Share UK, NW5, London (On-site)
£29,000 - £31,000 per year
Busy operations role at the centre of a small but mighty tech charity. Working closely with tech and people
Posted 1 day ago Quick Apply
Tutors United, London (Hybrid)
£27,040 - £29,120 per year
Programme Officer
Posted 1 week ago
Students' Union UCL, London (Hybrid)
£35,930 - £41,255 per year (inclusive of London allowance + attractive benefits package)
Posted 1 week ago
Closing in 7 days
Lewisham Refugee and Migrant Network, London (Hybrid)
£31,930 per year
Could you you support asylum seekers, refugees and migrants on issues related to access healthcare and challenge NHS charges?
Posted 3 days ago Quick Apply
Closing in 3 days
United Kingdom for UNHCR, London (Hybrid)
£45,000 - £48,000 per year
UK for UNHCR are looking for a proactive team player with drive and enthusiasm to join us as we develop our operations function.
Posted 2 days ago
Closing in 3 days
Clergy Support Trust, Westminster (Hybrid)
£28,000 - £30,000 (pro rata)
As Finance & Operations Coordinator you will work closely with the Senior Finance Officer, Head of Finance and Operations & Office Manager.
Posted 1 week ago
Hammersmith & Fulham Foodbank, Central London (On-site)
£28000 per annum
Posted today
North West England Methodist District, Remote
£32,000 - £38,000 per year
The District Property Secretary will be the first point of contact for members of the District on all matters relating to property.
Posted 1 week ago
SafeLives, Remote
£47,988.02 - £49,859.56 (Band J)
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Posted 1 week ago
Closing in 4 days
Royal Hospital Chelsea, Chelsea (Hybrid)
£40,000 - £42,500 per year
Posted 1 week ago Quick Apply
World Cancer Research Fund, London (Hybrid)
£28,000 - £30,000 per year
Are you looking for an exciting opportunity to advance the research agenda for cancer prevention and survival?
Posted 1 day ago Quick Apply
Sutton Community Works, Sutton (On-site)
£32,000 per year, pro rata
We are a passionate and supportive Christian charity looking for a Christian with leadership experience to manage our community food project
Posted 1 week ago Quick Apply
Page 7 of 10
NW5, London (On-site)
£29,000 - £31,000 per year
Full-time or part-time (30-40 hours per week)
Contract (1 year)

Using Anonymous Recruitment

This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.

Job description

Organisational Overview 

Screen Share is a dynamic, diverse and fast-growing charity with a clear goal: to ensure every refugee in the UK has access to a laptop and the skills to use it to achieve their goals. We distribute dozens of devices per month and run a variety of training programmes to support those who require digital access and skills to better their situation in the UK

Role Overview 

This new, exciting role sits at the heart of our growing charity. It is central to our conversion from a small laptop redistribution charity to the leading digital inclusion service supporting refugees in the UK.

We are looking for someone to coordinate our operations - specifically within our award-winning Digital Access and more broadly at an organisational level. This includes overseeing our fulfilment solutions, ensuring devices are distributed promptly and smoothly, and getting stuck in with the packaging, postage and refurbishment process. The role also includes managing our office and supporting the CEO with our HR process. 

The post holder will be extremely dynamic, communicative and proactive. They will have strong knowledge of IT and understand that our work with vulnerable adults requires an attitude and culture of equity and safeguarding. 


Job Description 

Operations - Digital Access Programme 

  • Explain our referral system to interested parties, ensure our existing referral partners are following the system and respond to queries regarding the referral system 

  • Be the primary contact point for our referral partners, informing them of successful referrals, delivery information and digital paperwork. 

  • Lead on the allocation of devices to specific Screen Share clients dependent on the needs identified by the Screen Share team and the nature of the IT asset 

  • Facilitate the delivery of devices and accessories to service users and technical volunteers via Royal Mail, DHL and other postal and courier services, packaging up devices securely and physically taking them to the Post Office where necessary

  • Manage our client and asset management database on Airtable, ensuring all the relevant data is captured accurately and in line with our technical processes and data protection policies.

  • Manage Screen Share’s stock of IT Assets securely and carefully, ensuring the highest level of security and discretion

  • Manage Screen Share’s stock of IT parts and packaging, ordering specific parts and  packaging where necessary while coordinating with our suppliers 

  • Support with the fulfilment elements of the Digital Access programme, including improving and developing partnerships with providers of IT parts, postal and courier services and packaging equipment

  • Support the Operations Assistant with IT Asset collections and deliveries

  • Support the Technical Lead with laptop refurbishment, including data sanitisation, operating system installs, diagnostics, device configuration and quality assurance. 

  • Ensure any e-waste we collect or create which we don’t reuse is recycled appropriately in collaboration with our recycling partner

  • Assign financial value to each device and support our E-commerce function where necessary 

Operations - Organisational 

  • Manage our physical office such that staff, volunteers and subtenants can do their jobs efficiently, comfortably and safely - including but not limited to fire safety, waste management and printing.

  • Ensure the office is fully secure and accessible and that there is a clear and effective line of communication between Screen Share, our landlord and subtenants.

  • Support with the fulfilment elements of our other programmes, including booking workshop spaces, managing Oyster cards and exploring software which will make our systems more efficient and activities more impactful

  • Where necessary, manage staff and volunteers working on operational projects, including Operations Assistants, interns and corporate staff on volunteer days. 

  • Support the planning and execution of events, including event planning, venue bookings, budget management and logistics for staff and trustee away days.

  • Administer DBS checks for staff and volunteers and ensure all those at Screen Share have attended our safeguarding training 

  • Support the CEO with HR and compliance processes, including inductions for new staff; ensuring they work within the organisation’s policies; ensuring all staff are comfortable with our tech stack; organising staff training and well-being days; being the point of contact in a small team for disciplinary and grievance issues; developing and maintaining organisational policies; and ensuring we are GDPR and Cyber Essentials compliant. 

Personal Specification 

Essential

  • Experience working in a busy Operations role

  • Strong knowledge of IT (laptops, phones, tablets, monitors, PC’s) including computer components, troubleshooting, diagnostics and refurbishing procedures

  • Excellent communication skills both in writing and verbally

  • Excellent customer service instinct and responsiveness internally

  • Proactive attitude, problem-solving instinct and willingness to take responsibility for multiple processes 

Desirable 

  • Knowledge of or direct experience of the UK asylum and immigration system

  • Experience of working in a charity or small team

  • Knowledge and experience of holding responsibility for HR processes, data management and compliance 

  • Experience of fulfilment processes in the UK 

  • Experience in stakeholder engagement and communication

Application Instructions

Please write a cover letter no longer than 1 page of A4 which explains why you feel you are a good fit for this specific role.

Shortlisted candidates will be invited to submit a task between 27th - 31st March, with interviews held 2nd-4th April.

Thank you for your interest and your time investment in this recruitment process

Posted by
Screen Share UK View profile Organisation type Registered Charity Company size 6 - 10
Screen Share 2024-By Yaffa Judah-06893.jpg
Posted on: 13 March 2025
Closing date: 27 March 2025 at 09:00
Job ref: Operations Coordinator
Tags: Administration, Human Resources, IT, Volunteering Management, Customer Service, Operations, Digital, Customer support, Data Entry, Data Protection, Database Management, Delivery, Ecommerce, Education, Ethnic Minority / BAME, Human Rights, Refugee / Immigration, Safeguarding, Sustainability, Wellbeing

The client requests no contact from agencies or media sales.