Team Administrator Jobs

About the Role

Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As a Tenancy Management Officer you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.

You will also be able to effectively manage tenancy breaches including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with Income Management Team to ensure that rent arrears are kept to a minimum.  The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service. 

This role is available as a full time post of 38 hours per week.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

· 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

· Computing Scheme

· Credit Union Scheme

· Cycle-to-Work Scheme

· Death in Service Benefit

· Health Assured – Employee Assistance Programme

· Eye care Vouchers

· Flu Jab Reimbursement

· Long Service Awards

· Pension Scheme

· Purchase Additional Annual Leave

· Refer-a-Friend Scheme

· Retirements

· Loans (including season tickets and parking permit loans)

· Blue Light Card

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

The closing date for all applications is 23:59pm on 18th July 2024

Interviews will be held week commencing 29th July 2024

Outward is committed to equality and diversity and welcomes applications from all sections of the community.

We are scanning the skies for a Airdesk Operations Coordinator

We are looking for an Airdesk Operations Coordinator as we expand our Airdesk Team at The Children’s Air Ambulance (TCAA). This exciting role is essential to TCAA, being the first point of contact when our specialist NHS teams task our helicopters!

Reporting to the Airdesk Team Leader, you will primarily be based at Coventry Airport, with occasional travel to other operational sites. This is a full time role (average of 40 hours per week) with the service operating 7 days a week, 365 days per year, working on a rota covering up until 2am. The role attracts an initial salary of £25,750-£27,810.

The Airdesk Operations Coordinator will be responsible for the effective tasking and dispatching of our aircraft when a request for service is received. The Airdesk Operations Coordinator will be the first point of contact for our NHS Clinical Partner Teams and responsible for managing all aspects of a mission from initial request through to mission completion, making the abilities of being able to work under pressure and multitasking essential requirements of the role. You must possess a high attention to detail and level of accuracy along with having a positive and motivational outlook.
Alongside providing outstanding service to our patients, NHS Clinical Partner Teams (CPT) and flight crews you will be required to provide other administrative support to the Airdesk Team Leader and Head of Operations.

This position would be ideal for those who have previously or currently working in an Emergency Operations Centre (EOC) or a Control Room (ie Ambulance, Police, Fire, etc) .

If you believe you meet the skills required and want to make a difference by supporting our lifesaving charity, ‘Click HERE to find out more about the role and for the person specification and apply now!

Due to this opportunity being extremely unique, it is likely that we will receive a high number of applications, it is possible that the advert will be closed earlier that the date advertised.

Please note that we reserve the right to close this role early.

This role is subject to a DBS Check.

Dates:

Closing Date: 17th July 2024
Interviews: 25th July 2024 (Rugby). This is a fixed date and the interviews will be in person.

If you thrive in a fast-paced environment, enjoy working in a collaborative team setting, and want to make a real difference in people's lives, then we want to hear from you. Join us at TCAA and be part of a team that's dedicated to saving lives every day. Apply now to start your rewarding career journey with us!

Location: Coventry
Contract: Permanent, Full time
Salary: Up to £27,810

REF-214 896

As Complex Needs Community Keyworker you will provide one-to-one support to women on Probation living in the community, and women being released from Prison as part of their Post Sentence Supervision. You’ll provide focused support in identifying their needs and empowering them to access appropriate services in the community. You will also provide some in-reach and ‘Through the Gate’ support prior to women being released from prison.

You will manage a caseload of women with complex needs who are facing housing issues and provide them with advice, guidance and support that helps them connect with other support services in the community that can assist them to overcome barriers when securing safe and appropriate housing.

The role involves a significant amount of data recording and updating case management systems so you need to be prepared to spend a minimum of 35% of your working hours on this aspect and will need to manage your time effectively to meet the data management requirements. This is also a predominantly independent role, so you will need to be confident to make decisions and able to manage your own workload.

You will be employed by One Small Thing but will be part of a wider team of Community Keyworkers employed by our partner Advance. You will also have a desk space at Hope Street, Southampton, to facilitate close working with the rest of the Hope Street team.

You will be required to participate in training and team building events with the wider One Small Thing team as well as the Advance team, in Hampshire.

This post requires that you are able to drive and have access to your own vehicle; there may be occasions where you are required to support residents to attend appointments. You will also be required to attend local or county meetings or training.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Hours: 35 hours per week (full-time)

Annual Leave: 28 days per annum, excluding bank holidays

Location: Hybrid working (Barnet / Brent and homeworking)

CB Plus is seeking to recruit a talented and creative Director of Strategic Development to join its newly formed Director’s Group.  The post holder will take responsibility for overseeing corporate performance, leading on fundraising and supporting the development and implementation of our strategy. We seek a sharp, dynamic, and experienced individual to join our team. The Strategic Development Director will be responsible for implementing the strategic vision of CB Plus through their role in corporate performance, development and fundraising. The successful candidate will be well networked in the charity sector, an experienced fundraiser, an effective presenter, and devoted to our mission.

Please see the job description for further information about the role.

Interviews will be held via  Zoom

The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration and ideas for 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, George Eliot, Bram Stoker, Rebecca West, Virginia Woolf, Angela Carter, Daphne du Maurier, HG Wells, TS Eliot, Stanley Kubrick and Ian Fleming. Current writers in membership include Kazuo Ishiguro, AS Byatt, Raymond Antrobus, Simon Schama, Hallie Rubenhold, Tom Stoppard, Antonia Fraser, Jessie Burton and Sarah Waters. Nearly all of its collection of around one million books can be borrowed, it offers a vast eLibrary and invaluable postal loans service. The Library is a home for everyone who loves the written word. 

The Library is a registered charity and championed by its President, Helena Bonham Carter CBE.

About the role

As a charitable organisation, our members are essential to sustaining the future of the Library and achieving our new five-year strategy.

We have an exciting opportunity for an experienced and self-motivated membership marketer with excellent communication and copywriting skills to help improve member engagement and retention and grow membership at the Library.

Reporting to the Head of Marketing and Communications, you will join a small and busy team in the Membership department. You will implement compelling member-facing marketing communications, activities and campaigns across digital and print platforms that engage member audiences and drive retention rates and growth in line with the retention plan and the Library’s strategic goals.

Supporting the Head of Marketing and Communications, you will work with an external producer and colleagues across the organisation to deliver The London Library Magazine three times a year. You will also design, deliver and analyse e-communications using our CRM and email software and identify opportunities to improve communication content and performance, organise member events, meet our Equality, Diversity and Inclusion aims, and act as first port of call for the media and communications function.

About you

Passionate about creating engaging copy for different audiences and channels, you will have a good level of experience with e-communications, e-software, data reporting and CRMs. You will have a background in membership marketing, ideally within an arts/cultural or charity organisation, and experience in implementing marketing retention campaigns to meet set targets. You will also have experience assisting with the delivery of events and be available to work at Library events as needed.

You will have strong writing skills with attention to detail and an ability to identify and produce engaging stories. You will have excellent communication, interpersonal and prioritisation skills, be organised and plan workload effectively to meet deadlines. You will enjoy working as part of a team while also able to work independently, taking initiative and holding yourself accountable to tasks. Most importantly, you will have a passion for your work, literature, reading and writing, and the work of The London Library; to inspire new ideas that create a unique impact on the UK’s literary and artistic output.

We are a friendly, hardworking team and a welcoming workplace that supports flexible working. In line with the Library’s hybrid working policy, you will need to be able to work onsite regularly to create content and take part in in-person collaboration, with regular evenings and occasional weekend work (with time off in lieu), but you will also have the opportunity to work from home. We aim to be as inclusive and equitable as possible and can discuss specific adjustments and access needs to help make this role fit for you.

If you are excited by the opportunity to use your communication skills to tell the world about The London Library, we would love to hear from you.

Start date: 01/09/2024 

About the organisation  

CARAS is a registered charity working with people in south London and beyond who have an asylum or refugee background. Our values are:  

• Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests.   

• Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society.   

• Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.   

• ‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.   

  CARAS strives to keep community members’ voice at heart of all the decision making, building opportunities for discussion and feedback at every level. We offer training and support for those who want to gain leadership skills and contribute to the running of CARAS. We are members of reward schemes including Jack Petchey, AQA Unit Award Scheme, and we also hold a Gold Quality Mark from London Youth, an Investors in Volunteers quality mark, and we hold membership with the Fundraising Regulator. CARAS is a lively organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life.  

   About Fundraising at CARAS  

  CARAS offers holistic early-action support to refugees and people seeking asylum, ensuring individuals have the knowledge, skills and confidence they need to thrive in the UK. Founded in 2008, we have co-created our thriving adult and youth services in partnership with CARAS community members over the last 16 years and now run a thriving weekly provision of social and educational programming delivered alongside wrap-around casework support.

The growth in our service has been underpinned by great success in fundraising which has allowed us to consistently grow year on year, with our current annual budget now standing at approximately £750,000.  Fundraising is led by the Head of Development and Impact. The creation of the Fundraising Officer role is an exciting new step for CARAS, providing us with the opportunity to get to understand our supporters more deeply, and build meaningful new partnerships with businesses and investors across many sectors to improve the outcomes for individuals with a refugee background across south London. Working together with the Head of Development and Impact, the role with focus on nurturing individual giving, community fundraising, CSR partnerships and building relationships within our local community, increasing our unrestricted income as you go. 

 We are seeking a creative, motivated worker who has ideas for how to support a thriving organisation, helping us build new relationships and partnerships that will support CARAS to maintain and adaptive and iterative approach towards our work to ensure that person-centred support is available when new-arrivals need it most. 

The successful candidate will be a self-starter, skilled at relationship management and familiar to individual giving. They will need to be able to build corporate partnerships, develop and deliver campaigns that drive support from our donor base, create fundraising events that bring our work to life, and build and maintain effective donor stewardship and retention journeys that create proximity to our work. CARAS is intentional within our efforts to include community members throughout all aspects of our work, and the successful candidate must be deeply committed to community member inclusion in a manner that is meaningful and not extractive. 

Additional benefits  

CARAS offers 28 days’ annual leave per year. CARAS also pays into a workplace pension with employers’ contributions currently at 7%. We are a proud member of the Living Wage Foundation, ensuring that all employees at every level are remunerated fairly.  

Hours can be flexible and can include working from home. There are also benefits including discretionary leave available to study or volunteer, an enhance parental leave policy, and the opportunity to take a sabbatical.  

  About the role  

  This role focuses on scaling CARAS’s unrestricted income portfolio, building CARAS’s support base to sustainably increase our income. Working closely with the Head of Development and Impact, this will include:  

• Planning and executing individual campaigns and appeals, including our annual Big Give campaign. 

• Developing a powerful case for support, articulating our work, its impact and the impact donors have. 

• Writing donor communications 

• Developing and delivering effective donor stewardship and retention journeys to retain donors and maximise support. 

• Identifying and cultivating relationships with our local community, building new partnerships with businesses and individuals to unlock giving opportunities. 

• Inspiring an exciting range of community fundraising campaigns run by our supporters, providing help and guidance where necessary. 

• Running fundraising events, bringing program teams and community members together with supporters to bring our work to life. 

• Monitoring the performance and measure critically against targets. 

• Undertaking research to understand who are supports are, their motivations to give, and plan engagement strategies. 

• Managing a donor database. 

The successful candidate will need to be able to work in Tooting for face-to-face meetings.  

     

Person specification  

Essential criteria:  

• Experience successfully managing income streams to grow revenue and deliver results against agreed targets 

 • Excellent communication skills and experience in relationship management

• Excellent copywriting, creative and proofreading skills

• Experience reviewing and evaluating data, pulling out trends to inform future work • Experience monitoring and operating within agreed budgets

• Excellent organisation and administrative skills

• Excellent attention to detail 

 • Excellent IT Skills

• Ability to be self-motivated, manage own work and work as part of a team

• Commitment to the mission and values of the organisation

• Willingness to learn about issues facing refugees and asylum seekers 

 Desirable: 

• Experience or knowledge of issues facing refugee and asylum-seeker groups 

• Experience working with refugee and asylum seeker groups 

• Experience working on individual giving within the charity sector 

• Experience developing donor stewardship and retention strategies 

• Experience building CSR partnerships 

• Knowledge of one or more community languages (including but not limited to Arabic, Somali, Tigrinya, Amharic, Pashto, Dari, Farsi and Kurdish) 

• Experience managing donor databases 

We are particularly interested in receiving applications from individuals with lived experience of the asylum system, whether in the UK or elsewhere. 

Please submit your completed application form by 9am on the 15nd of July 2024.  Complete all sections and include examples where possible. Your examples can include your own lived experience, volunteering roles, education and previous employment.   

  Interviews will take place on Monday 22nd July. Interviews will be in person, hosted at our premises in Tooting, South London.  

Battersea’s Income Generation department works across the organisation to provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through our hard work, Battersea is able to make sure we can be here for every cat and dog, now and in the future. Our talented and award-winning team is vibrant and ambitious, and it’s an exciting time to work at one of the country’s most loved and best known animal charities.

We are recruiting for a new manager to lead our Legacy and In-Memory fundraising team within this department, to grow and deliver Battersea’s strategy, products and associated marketing plans. They will do this by managing the Legacy and In-Memory marketing programme to sustain and develop legacy prospects, managing the budget and operational plans for the programme, and continuing to develop the diversity of the programme through testing scalable and sustainable recruitment channels, product offerings and retention methods.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 18th July 2024

Interview date(s): 24th July 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Impact Coordinator

Location: Bromley by Bow
Job Type: Full time, 35 hours
Contract Type: Permanent
Salary: £31,000 per annum

The Impact Coordinator will support the Centre’s impact management and research strategy through a robust analysis of our clients current and future programmes of work, to ensure they achieve their aim of enabling their community to thrive and can communicate the difference their work is making, clearly and with confidence.

This role builds on their significant investment in the development of their evaluation principles, the development of the Outcomes Framework, the CRM development, community research and in team ability and capacity to engage with data and impact.

The role will promote a positive culture of collaboration, innovation and inclusivity across the organisation and with external stakeholders. It will also support the development of innovative, inspiring and viable service propositions.

Key responsibilities

The role includes the following duties however these may change as the post evolves:

• Work with the delivery teams to ensure they collect the right data, qualitative and quantitative, to demonstrate their impact.
• Support the delivery of a common evaluation approach across the organisation, building on commitments to current and future funders
• Regularly check data quality (both qualitative as quantitative) and raise gaps / issues / concerns to the attention of the Impact Manager and Joint Heads of Delivery and Impact
• Support the further development and implementation of the CRM (shared database) across all areas of delivery.
• Support effective data collection through various methods e.g. supporting reflective sessions, running interviews and focus groups, support at events, facilitating project reviews etc.
• Working with the delivery teams and the Impact Manager, support the development of a culture of engagement with impact data (both qualitative and quantitative) and learning across the delivery teams
• Help make and maintain in-house system adaptations to support our impact management
• Working with the Impact Manager, write CRM scoping requests
• Working with the Impact Manager, develop a regular cycle of internal impact reporting and produce relevant reports on time and at high quality and support project evaluations of internal and partner projects
• Support the delivery teams as well as the Income Generation and Marketing teams by responding to requests for information and insight with robust and persuasive data and reporting
• In general, proactively search to deepen their understanding of the impact of their work, explore improvements to their data collection and analysis and share it across the organisation through training and process improvements
• Work proactively with our clients (and where relevant GP Practice) staff to provide timely feedback on the support provided to individuals

Essential skills, experience and knowledge

• Commitment to the vision and mission of the organisation
• Knowledge and understanding of the social determinants of health and how they impact on integrated services in a community setting
• Understanding of the systemic inequalities and barriers that people in their community face and a commitment to antiracist and inclusive practice
• Previous experience of embedding and managing impact frameworks and reporting within an organisation
• Understanding of a mixed method evaluation approach, founded on a theory of change
• Experience of primary qualitative data collection and analysis
• Experience of report-writing to a high standard
• Strong analytical skills – naturally curious and inquisitive
• Experienced database user with the demonstrable ability to learn new systems quickly
• Ability to easily communicate complex information to various audiences and to support the use of data to inform decisions and tell stories
• Strong experience of building and sustaining positive relationships, and able to positively influence internal and external stakeholders
• Flexibility and a willingness to work in innovative and non-traditional ways

Desirable experience

• Experience of Microsoft Dynamics highly desirable
• Experience of creative and inclusive research methods, such as participatory appraisal tools, and of reflective practice
• Advanced Microsoft Excel skills

You may also have experience in the following: Social Worker, Link Worker, Advise, Counselling, Not For Profit, Charity, Advocacy, Nursing, Advice Worker, Service Coordinator, Project Coordinator, Service Delivery, Impact Manager, impact assessment, etc.

REF-215 128

Business Support Coordinator

Location: Leeds, LS12 2AE

Salary: £24,020 - £30,790 per annum

Our client is one of England’s most successful home-grown charities. They provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. They are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining their teams of passionate individuals, you will be contributing to making this happen.  You can really make a difference by believing in their service users and their ability to make positive changes when they don’t always believe in themselves.

The Role

An exciting opportunity to join their admin team as Business Support Coordinator. This role is all about providing business support to the Forward Leeds management team. This role would be well suited to someone who is extremely organised, methodical in approach and with proven business administration skills and has experience in minute taking.

Key Responsibilities

· To ensure consistency of approach with regard to systems and monitoring across the Units

· To collate FL systems data as required.

· Provide ‘document control’ to the Forward Leeds section of the company extranet.

· To provide direct admin support to the Directors and Management Team.

· To support the Directors to plan and organise meetings, Away Days, Conferences and events.

· To work alongside the quality and performance manager in Leeds and support them with regulatory compliance requirements and governance issues.

· To support the Forward Leeds Board and Intergrated Governance Board

· To support the Chairs of various meeting within the FL Governance Framework ensuring that invites, papers and actions are sent out in a timely manner.

· To attend meetings and produce efficient minutes within 7 working days.

· To work closely with the Directors, Quality and Performance Manager and quality team

· to provide on-going quality assurance support.

Skills and Qualifications

· Outstanding IT skills

· Excellent minute taking abilities

· Excellent organisation skills

· Proficient in Microsoft Office programmes

· Experience in gathering and collating data and producing financial and statistical reports

· Experience in producing high-quality written work

· Experience of Quality Systems

Benefits

· A rewarding role that allows you to make a tangible impact in your community.

· Opportunity for professional growth and development in the field of substance misuse and criminal justice.

· Collaborative and supportive work environment.

· Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)

· Annual leave purchase scheme

· Enhanced occupational sick pay

· Enhanced employer contribution to your workplace pension

· Death in service benefit

· Free Will writing

· Eyecare vouchers

· Blue light card discount

· Fantastic learning and development opportunities, including free training courses

· Work-life balance- flexible working and family-friendly policies

· Happy, Healthy You! – their wellbeing offers for their workforce

· Employee Assist Programme and the companies Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.

The organisation welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or ag

• Full-time (35 hours per week)
• Fixed-term role for 1 year
• £40,000 per annum plus 6% pension contribution
• 28 days annual leave pro rata (on top of usual bank holidays)
• Arts Emergency operates a 35-hour week, we will consider compressed or annualised hours
• This role can be home or office-based (Offices in London or Manchester as well as access to Spaces offices around the UK).

Arts Emergency, a mentoring organisation and support network aiming to address the inequalities in the creative and cultural sectors, is looking for a passionate, experienced person to join the growing charity as Head of People and Culture to help us ensure that it's at the forefront of best practice and building their people-centred values into everything they do as they expand.

Working as a key member of the Operations team, the Head of People and Culture will provide leadership on building culture and progression routes within Arts Emergency and ensuring clarity for both staff and volunteers. Your role will be to put strategy in place to ensure that our small team can thrive both on an individual level and on a collaborative level, so that we can deliver on our ambitions for young people.

Job Requirements

Knowledge & Experience

• Experience working at a similar level in a small organisation or in a senior position within a larger organisation/team
• Experience of supporting line managers or experience and knowledge of line management practice
• Experience of developing people and culture strategies through to implementation and evaluation
• Up-to-date knowledge and interest in HR law and best practice

Skills & Abilities

• Strong IT skills including online databases e.g. Salesforce / HR systems
• Good administrative and organisational skills
• Good numeracy and budgeting skills

Personal qualities

• Flexible and proactive
• Self-starting
• Highly collaborative
• Values-driven
• Empathetic and sensitive

Relationships

• Able to work with a wide range of staff, volunteers, suppliers, trustees and other stakeholders
• Experience of motivating colleagues to deliver positive results

To apply:

1. visit the Arts Emergency website
2. download and read the Job Pack thoroughly
3. follow the instructions on how to apply stated in this document
4. Deadline to apply: 8 July 2024, 10am

This role is part of the Wiltshire Project which provides individual and family support to domestic abuse for victims and their children.

Working with children and young people, the team will focus on delivering timely and high quality, trauma informed support to children who have been the victims of domestic abuse.

This is a fixed term position to November 2025.

This exciting post will be working with children who have experienced or been affected by domestic abuse. Focusing on standard and medium risk cases, this role will provide practical and emotional support to children and young people, with an emphasis on early intervention and awareness raising.

In addition, there will be the opportunity to work with the team and manager to develop and deliver new group work provision for young people.

Key tasks and responsibilities include:

· To provide high quality, specialist support to children who have lived in a domestically abusive family.

· Enabling young people to access statutory and other services where appropriate.

· Managing a caseload and working proactively to support young people and their families.

· To deliver educational, time-bound, 1 to 1 support sessions for children and young people.

· Provide specialist support to child victims, with a focus on empowering young people to make informed decisions.

· Ensure that children and young people have a thorough understanding of what constitutes a ‘healthy relationship’.

· Undertake risk assessments and implement robust safety management plans.

· Give practical and emotional support to children affected by domestic abuse.

· Work closely with multi-agency partners and the wider Wiltshire team to ensure that we maintain a focus on risk management and safeguarding.

· Work with your team and manager to develop early intervention resources.

· Engaging with and supporting the MARAC and MASH process, to ensure that the voice of victims is heard.

This role will be based in our Trowbridge office, with a requirement to travel across Wiltshire. FearFree supports staff to work flexibly, with an ability to work in a hybrid fashion, both at home and in the office.

Key responsibilities:

• Manage a caseload of low to high risk children and young people, predominantly through face to face appointments but also utilising virtual technologies.
• Complete an initial assessment of the child’s needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating.
• Assess, manage and review risks to service users, colleagues and self, according to agreed procedures.
• Assess the needs of the child and devise appropriate support and safety plans with due regard to the dynamic nature of risk.
• Work with colleagues, health and social care professionals and multi-agency networks to evaluate caseload needs and the progress that has been made.
• Work directly and proactively with children and young people to help them to understand the impact that Domestic Abuse has had on them.
• Ensure personal safety and that of service users and other staff at all times.
• Respond to emergencies and crises with a focus on the child’s wellbeing and safeguarding.
• Plan and implement activities to promote self-awareness, confidence and participation for children.
• Provide person centred, trauma informed support to all your cases, to empower the young person to make informed choices.
• Enable service users to participate in the design, delivery and evaluation of services.
• Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
• Respond to a child’s individual learning needs and style, adapting practice as necessary.
• Work closely with schools and education establishments to ensure support offered to service users is appropriate, planned and coordinated.
• Keeping the child’s voice central to all support and decision making wherever possible: taking the time to talk through and work with the individual child’s understanding around safeguarding and why we need to share certain things.
• Act as duty officer for Wiltshire, responding to incoming calls, logging referrals and making assigned outgoing calls, according to the duty rota. Duty shifts will be 9 – 5 in the Trowbridge Office.
• To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.
• Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.
• To work alongside colleagues to deliver a whole family approach.
• Be proactive with your line manager to carry out periodic case reviews.
• Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.

Groups and Activities

• Work with the Childrens and Families Team Manager to develop and deliver, a group work intervention for young people.
• Assist with recruiting children and young people to be involved in the development of groups or activities, providing them with on-going support.
• Run groups for children and young people following a planned programme.

General

• Work at all times in accordance with the requirements of the Lone Working Policy and Procedure.
• Attend and contribute to team meetings.
• Update written and computerised records with accurate and clear information.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake agreed training and keep updated on changes in legislation, policy and best practice.
• To support additional duties at your team managers discretion.

Responsibilities

• Appropriately manage highly confidential information relating to vulnerable people.
• Ensure security of data, especially sensitive personal data, in line with the information security policy.
• Work within FearFree’s Policies and Procedures at all times.
• Be mindful of responsibilities in respect of health and safety.  In particular:

- Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;

- Take reasonable care for your own safety and for the safety of others who may foreseeably be affected by your actions at work;

- Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;

- Report all health and safety concerns to line managers;

- Assist with the completion of the risk assessment programme.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

We are looking for a dedicated and conscientious individual with experience of giving advice to people in vulnerable circumstances and who can relate to others in a sympathetic and understanding way. Experience of giving energy related advice is not essential as you will be provided with extensive training as well as mentoring support from an experienced colleague.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £27,121 rising to £29,803 after six months.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Engage with disadvantaged households who need help with energy issues.
• Improve the understanding and confidence of households in fuel poverty to better manage their energy use.
• Reduce the financial hardship and stress of households in fuel poverty by supporting their access to lower tariffs (where possible), grants for heating and insulation improvements and income maximisation.
•  Improve the wellbeing and safeguarding of households in fuel poverty whose health conditions are exacerbated by living in a cold home.
• Identify energy improvements that can be made to the home and refer to installers who can fit them.
• Refer households onto other organisations in the area as appropriate for further support.
• Advocate on behalf of householders when communicating with energy suppliers, including making formal complaints on behalf of clients where necessary.
• Manage several complex casework cases over a period of time with minimal support.
• Maintain appropriate client confidentiality at all times in accordance with relevant policies and procedures.
• Carry out outreach activities and/or explore networking opportunities if demand for the service is too low.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths and English GCSE or equivalent.
• Experience of giving advice.
• Experience of customer service.
• Experience of taking a lead on the delivery and coordination of project-based act
• Ability to respond to vulnerable clients in a respectful and engaging manner.
• Ability to demonstrate active listening skills in order to correctly identify the support needs of clients.
• Ability to present complex information in an accessible and appropriate manner.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
•  Able to work independently and use own initiative.
• Highly organised at managing time and workload.
• Skilled in use of MS Office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply and find out more about the role, please download and complete the supporting documents available on our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is Monday 22 July 2024.

Interviews are expected to take place Thursday 1 August. Please note the interview date may change should we have a high volume of candidates.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Background Information:

Mind in Tower Hamlets, Newham and Redbridge (MindTHNR) has a strong reputation for delivering good quality counselling services for over 20 years, achieving positive recovery outcomes. 

This is a BACP accredited service and operates using a volunteer counselling placement model alongside paid clinical counselling staff, delivering bereavement counselling to adults living in Newham.

The Counselling Coordinator will be required to complete, oversee and screen clinical counselling assessments and referrals, provide administrative and data support for the smooth running of the counselling services including managing administrative assistants, and provide duty management to therapists in accordance with safeguarding policies and procedures.

Management Structure:

All Mind in Tower Hamlets, Newham and Redbridge staff are accountable to the CEO.  The Counselling Coordinator will be supervised by the Counselling Service Manager who reports to the Operations Director.

Overall Purpose of the Post:

The Counselling Coordinator will be required to effectively support the coordination and supervise the activities of Newham Bereavement Service and Tower Hamlets Bereavement Service at an operational and clinical level to ensure that it meets its contractual obligations and KPI’s. Currently this service consists of bereavement counselling, brief counselling, and early bereavement support.

 Key Responsibilities of Post

 1. Management

 1.1. Ensure the delivery of the service is in accordance to the contractual agreement

 1.2. Effectively monitoring the database, looking for outliers and rectifying this on the Views database system.

1.3. Monitor and manage service capacity in accordance to contractual KPI’s

1.4. Ensure counsellors are at capacity within their individual caseloads and maintain effective clinical work at this level.

1.5. Monitor, identify and report any gaps in volunteer staffing levels both planned and unplanned to the Counselling Services Manager and take appropriate action

1.6. To provide duty management to therapists (counsellors) and support / guide them in accordance to safeguarding policies and procedures

2. Training

 2.1. To support the Volunteer Counselling Placement Programme

2.2.  To support the recruitment and induction of Volunteer Placement Counsellors in line with Mind in Tower Hamlets, Newham and Redbridge policies and procedures.

2.3.  To support with ensuring that all new volunteers understand how to use the Views and IAPTus database system to meet the quality and recording requirements of the counselling services.

2.4.  Ensure that all administrative assistants understand how to use the Views and IAPTus database system to meet the administrative requirements of the counselling services.

2.5.  Consult with counsellors and provide guidance for extensions and signposting where necessary 

2.6.  To work with the team to coordinate and deliver periodic training workshops for counsellors according to service needs as part of their continuous professional development and to promote team building

3. Clinical

3.1. Complete clinical counselling assessments and recommend interventions for clients referred to the service.

3.2.  Coordinate and oversee clinical counselling assessments and referrals to the service

 3.3.  Manage referrals received by this service ensuring that all relevant client information is accurately and regularly updated onto the Views system

3.4.  Screen referrals to the service for counselling in accordance with the service’s inclusion and exclusion criteria

3.5.  Identify inappropriate referrals and discuss with the Counselling Services Manager

3.6.  Ensure that the service is operating to full capacity in order to maintain required KPIs for waiting list levels

3.7.  Manage client queries and related administrative requirements including answering the phones, data input, allocations to counsellors, updating care pathways and schedules, sending appointment letters and other communication.

3.8.  Act as Duty Manager as required and respond to safeguarding issues and risk in an appropriate manner

4. General Duties

4.1. To support service monitoring and patient feedback mechanisms in partnership with the management team.4.2.  To contact clients at the top of the waiting list and book in clients to the counsellor’s diary and send follow up client and GP letters when needed

4.3.  To monitor discharge procedure by discharging people who have not engaged

4.4.  To promote the services to other professionals, GP’s, IAPT providers within Tower Hamlets and Newham

4.5.  To develop the profile of services in Tower Hamlets and Newham by maintaining close links with referral sources in particular local GP’s

4.6.  To take measures to increase the accessibility of the service, by targeting under-represented groups in Tower Hamlets and Newham multicultural community. To promote cultural awareness and sensitivity in the process of service delivery

4.7.  To ensure the service is operating within the BACP code of Ethics and Practice and complies with the BACP Quality Standards

4.8.  To attend service contract meetings when required

Duties required of all Mind in Tower Hamlets and Newham employees

5. To work unsocial hours as required, evening and weekends as the service needs are identified and cover required

5.1. Undertake the induction programme as devised

 5.2.  Participate in staff meetings, team meetings, supervision meetings, appraisals, consultancy, training, team development sessions, working groups and other meetings as required, reporting back as required

5.3.  Provide cover for staff who are absent, at the direction of the Counselling Services Manager

5.4.  To be administratively self-servicing, with good organisational skills

5.5.  Share responsibility for the effective use of systems and procedures for service users, finance, staff communication, and dissemination of good practice and effective working methods within Mind in Tower Hamlets, Newham and Redbridge

5.6.  Share responsibility for health and safety practices, safeguarding or suicidal risk and reporting any concerns to line management and taking immediate action as required

 5.7.  Undertake all duties in accordance with Mind in Tower Hamlets, Newham and Redbridge’s policies, with particular reference to the Equal Opportunities and Health and Safety policies, and work towards their continuing development and implementation.

 This job will be reviewed periodically in line with the organisation’s Business Plan.  The role as described is not exhaustive and so there may be other areas which are the responsibility of this role

Qualifications

1.  

Counselling or Psychotherapy qualification to Advanced Diploma level or above

E

2.  

Accredited membership or registration with any recognised professional body or prepared to work towards this within the first 6 months in post

D

Experience

3.  

Substantial and demonstrable experience of providing psychological interventions of at least 1 years post qualification

E

4.  

Experience of managing client’s risk to self/others and making onward referrals to secondary care services, crisis teams, CMHT’s and safeguarding referrals. Also able to guide others in conducting comprehensive risk assessments and onward referrals accordingly

E

5.  

Experience of the use of clinical outcomes measures, (eg. CORE-10, PHQ9 and GAD7)

E

6.  

Experience using of IAPTus, Views or similar patient database system

D

7.  

Experience of engaging and communicating effectively with a diverse range of people, including clients, staff and other professionals

E

8.  

Experience of keeping accurate records and writing clear and concise case notes, reports and other forms of communication both internal and external

E

9.  

Demonstrable experience of screening referral suitability and knowledge of suitability within the stepped care framework

D

10.   

Experience of working with volunteer counsellors including recruitment, induction and line management 

D

11.  

Experience of delivering training/presentations to a range of audiences, ideally on topics which relate to mental health and wellbeing

D

12.  

Experience of developing and running group-based treatment interventions

D

Skills and Knowledge

13.  

Ability to work independently and as part of an integrated multi-disciplinary team

E

14.  

Ability to prioritise and manage own workload and use own initiative in identifying and solving problems

E

15.  

Ability to work flexibly and work unsocial hours, as required

E

 Qualities

19.

Ability to influence and lead others to achieve shared goals

E

20.

Ability to work flexibly and work unsocial hours, as required and help others

D 

21.

Demonstration of respect for diversity, inclusivity, and good working relationships

E

22.

Upholding ethics and organisational values

E

23.

Demonstration of commitment to own learning and continuous improvement through training and development

E

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

 

We are looking for a Young Women adn Girls Community Keyworker

 

Salary: £26,000 - £32,000

Location: Stratford

Hours:                35 Hours per week

Contract: Fixed Term Contract until March 2025

 

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

 

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

The Young Women’s Keyworker will work with young women aged 15-24 to provide specialist 1:1 support to those referred into the service. The service is designed to be a “whole system” response to women and girls in the Criminal Justice System, so a key part of the role will include building relationships with statutory and VCS agencies, to support and encourage more young women to access the Minerva service, as well as setting up specialist referral pathways for young women in the community. 

About You:

 To be successful as the Young Women’s Keyworker you will:

Bring an in-depth knowledge of issues facing women offenders and those at risk of offending; both in and out of the Criminal Justice System. Have a strong understanding of the context and challenges facing vulnerable young women and girls, including the impacts of domestic violence, mental health, and sexual health.

Bring a significant experience of working with young women experiencing issues related to offending and experience of community engagement, advocacy and support work with young people and have proven practical experience of using motivational interviewing and coaching techniques with young women and girls, using a woman-centred approach to build trust and rapport.  You will demonstrate the ability to work in partnership with relevant statutory and voluntary groups, developing and maintaining strong constructive working relationships.

How to apply:

Please submit your up to date CV along with a covering letter to the Talent email address  - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT* 

 

· Closing Date for Applications: Sunday 21 July 2024 @23:59

· Interviews are taking place on a rolling basis

 *Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
•  Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

 

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

 

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.