Energy Caseworker (Redress)

We are looking for a dedicated and conscientious individual with experience of giving advice to people in vulnerable circumstances and who can relate to others in a sympathetic and understanding way. Experience of giving energy related advice is not essential as you will be provided with extensive training as well as mentoring support from an experienced colleague.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £27,121 rising to £29,803 after six months.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Engage with disadvantaged households who need help with energy issues.
• Improve the understanding and confidence of households in fuel poverty to better manage their energy use.
• Reduce the financial hardship and stress of households in fuel poverty by supporting their access to lower tariffs (where possible), grants for heating and insulation improvements and income maximisation.
•  Improve the wellbeing and safeguarding of households in fuel poverty whose health conditions are exacerbated by living in a cold home.
• Identify energy improvements that can be made to the home and refer to installers who can fit them.
• Refer households onto other organisations in the area as appropriate for further support.
• Advocate on behalf of householders when communicating with energy suppliers, including making formal complaints on behalf of clients where necessary.
• Manage several complex casework cases over a period of time with minimal support.
• Maintain appropriate client confidentiality at all times in accordance with relevant policies and procedures.
• Carry out outreach activities and/or explore networking opportunities if demand for the service is too low.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths and English GCSE or equivalent.
• Experience of giving advice.
• Experience of customer service.
• Experience of taking a lead on the delivery and coordination of project-based act
• Ability to respond to vulnerable clients in a respectful and engaging manner.
• Ability to demonstrate active listening skills in order to correctly identify the support needs of clients.
• Ability to present complex information in an accessible and appropriate manner.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
•  Able to work independently and use own initiative.
• Highly organised at managing time and workload.
• Skilled in use of MS Office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply and find out more about the role, please download and complete the supporting documents available on our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is Monday 22 July 2024.

Interviews are expected to take place Thursday 1 August. Please note the interview date may change should we have a high volume of candidates.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.