Team Administrator Jobs
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
Job title: Programme Administrator
Term: Full time, permanent
Salary: £29,120
Location: Victoria, London – hybrid (working one to three days in the office each week)
Closing date: 12 noon, Monday 9 December 2024
Interviews: 16 and 17 December 2024 (held online)
NHS Providers’ development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for an additional programme administrator to take responsibility for the efficient event and logistics administration of this work to deliver high quality training and support for our members. This activity is delivered virtually, in-person or hybrid.
This is an exciting opportunity to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development programme. The individual should enjoy working in a fast paced environment, be a good communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team, along with being insightful and organised with a keen eye for detail.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team.
Please also complete the online interactive equal opportunities monitoring form as part of your application.
NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.
The client requests no contact from agencies or media sales.
We’re a community hub in south Islington providing services, activities and events for local residents of all ages. We run after-school clubs, employment support, gardening for older people and much more. Our large, modern community centre on Central Street is a great backdrop for our varied activities, and we have several outdoor spaces for visitors to enjoy.
We're looking for someone to provide effective and confident administrative support to the Business Engagement team, and ensure the smooth running of the Business Engagement Programmes. In particular the work of the PC Pals Digital Inclusion Programme and other ongoing corporate-led programmes. The Administrator will support the Business Engagement team to develop sustainable relationships with local businesses to establish long-term projects and ad hoc events utilising corporate volunteers that meet the local community's needs.
The client requests no contact from agencies or media sales.
your role at caba
To provide essential service to the grants team, ensuring all processes are followed with a particular focus on financial support and service invoicing. Ensuring caba provides impactful solutions to a variety of presenting issues for people in need to help them achieve longer term sustainability through caba’s services.
your key responsibilities:
· take ownership and create, update, and maintain support service purchase orders and invoicing processes to completion, liaising with the service providers accounts teams when appropriate.
· take ownership and maintain awards, service user and partner services payment processes within the CRM and Accounts systems to produce payment runs for both UK and international cases with accuracy.
· reconcile and address discrepancies relating to invoices and bank details for service users and partner services in a timely and efficient manner.
· support the Grants Officer in the management and review of the grant policy and processes within support services.
· administer and contribute to the Support Fund Meeting (SFM), ensuring that decisions regarding approval and decline payments are recorded in detail.
· contribute to reviews and assessments of financial support as appropriate, ensuring payments are made in a timely and efficient manner.
· contribute to the development of service user outcome survey making recommendations for improvements to service delivery based on service user feedback.
· collaborate with the accounts team to implement streamlined processes and workflows across departments, ensuring a highly efficient payment process.
· provide administrative support to the Grants Officer and Accounts Officer during the annual audit and annual discretionary donations.
· keep accurate and timely records to ensure high quality data is input on the CRM system for the purpose of continuity of support, information retrieval, statistical monitoring and report preparation.
to be successful, you’ll have:
- the commitment to embody caba values; ‘We make a difference’ ‘We work best together’ ‘We do the right thing’ ‘We are dynamic’
- a curious mind with a love of learning, looking to apply that learning in what you do.
- a natural ability to positively engage and inspire trust with a wide range of people from large groups or one to one interaction, with people in the UK and Internationally and online or face to face.
- the confidence to contribute to group projects, whilst also being self-sufficient and happy to work autonomously.
- the motivation to make things better, looking for solutions and being comfortable with implementing change.
- a sense of pride and satisfaction in the completion of both the everyday routine and exceptional activities and their contributions to the team and wider organisation.
why caba?
You’ll enjoy up to 10% pension contributions, private medical insurance, income protection insurance and a generous holiday allowance of 25 days per annum, plus bank holidays.
We work in a flexible hybrid model - one that creates the opportunity to work in your own way from home, but also provides a great opportunity to collaborate with our colleagues at our office. Many of our colleagues have varied working patterns so we’re open to talking about the flexible working arrangements that could work for you.
Interested?
Take a look at the job description for full information. Applying is simple - send your CV and cover letter, along with our short application form, which shows us that you can make a success of the role. If you have links to any of your work, we’d love to see it - simply put them at the bottom of your application form.
If you want to become part of a welcoming, inclusive organisation that values your ideas and input, we want to hear from you.
**Your appointment is subject to a Basic Disclosure and Barring Service (DBS) check
Deadline for applications: 28 November 2024
Interview date: 4 & 10 December 2024
The client requests no contact from agencies or media sales.
HUB TEAM ADMINISTRATIVE ASSISTANT
OASIS HUB BATH
PART TIME, 16 HOURS PER WEEK (0.4 FTE)
6 MONTH FIXED TERM CONTRACT (January 2025 – June 2025) with a view to extend dependent on funding
SALARY: £10,011 per annum (£25,029 pro rata for 1 FTE)
We have an exciting opportunity for a Hub Administrative Assistant to work alongside our Hub Team Administrator for a fixed-term, from January 2025 until June 2025. This role will support our Community Work Manager with the administration necessary to deliver our community work. This currently includes two food pantry sessions a week, and a combined pop-up pantry and Living Room (warm space) session each week.
Key responsibilities of this role will be:
· To process applications to hub projects and manage communication with project members.
· To co-ordinate volunteer communications.
· To create and manage volunteer rotas.
· To ensure team leaders have all relevant information for each session.
· To ensure data is populated and managed accurately, and according to GDPR requirements.
The successful post holder must have:
· Excellent administration skills and attention to detail.
· Proven people skills and experience in relation to community work or the charity sector.
· Able to liaise with staff and volunteers from external organisations at all levels.
This is an exciting opportunity to be part of a growing organisation, making a difference to communities on a local level, while improving your employability skills.
As part of the package, Oasis offers:
· A pension scheme, currently offering 7% employer contribution
· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)
· Working as part of a friendly, community-minded team of professionals
The closing date will be 9th December at 9am, with interviews on 16th December 2024.
If you are interested in this role, please:
Email your CV including a Supporting Statement. Please visit the Oasis Charity Jobs website for further information.Your Supporting Statement should be no more than two A4 pages and must address ALL of the following questions:
1. The Oasis vision is for community – a place where everyone is included, makes a contribution and reaches their potential. Our community hub is a welcoming space for the whole community to access.
o What does this mean to you?
o Why is good administration essential to create a space that works for everyone?
o What skills and / or experience related to the role can you bring?
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. The successful candidate will need to be provide proof of the right to work in the UK.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This additional role will be responsible for all aspects of administrative support for the operational success of the charity and the successful candidate will want to be part of a faith-based organisation, committed to the mission of the charity both in the UK and the Holy Land.
We have grown rapidly in the last two years and given the prominence of the Israel/Gaza/Lebanon conflict in our domestic media, we anticipate further growth as the charity becomes more prominent and the needs for essential support become greater. Therefore you will be working in a very busy, high growth environment, managing your time between several different tasks and priorities, which may change frequently. You will need to learn quickly, adapt to changing patterns of work throughout the year and, once trained, be capable of working without close supervision in a small flexible team.
The role will be required to help with regular office duties; you will need to be familiar with all aspects of administrative support for the operational success of the charity. You will need to be comfortable working in a faith-based organisation, talking to supporters and clergy across the UK and with our partners in the Holy Land.
Please include a cover letter stating why you are interested in the job and what you can contribute to our charity. We would welcome phone calls to discuss the role with our Office Manager before applying.
Our mission is to secure a resilient and enduring community for Christians in the West Bank, Gaza, Israel and Jordan
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This new role will be responsible for all aspects of administrative support for the operational success of the charity and the successful candidate will want to be part of a faith-based organisation, committed to the mission of the charity both in the UK and the Holy Land.
We have grown rapidly in the last two years and given the prominence of the Israel/Gaza/Lebanon conflict in our domestic media, we anticipate further growth as the charity becomes more prominent and the needs for essential support become greater. Therefore you will be working in a very busy, high growth environment, managing your time between several different tasks and priorities, which may change frequently. You will need to learn quickly, adapt to changing patterns of work throughout the year and, once trained, be capable of working without close supervision in a small flexible team.
The role will be required to help with regular office duties; you will need to be familiar with all aspects of administrative support for the operational success of the charity. You will need to be comfortable working in a faith-based organisation, talking to supporters and clergy across the UK and with our partners in the Holy Land.
Please include a cover letter stating why you are interested in the job and what you can contribute to our charity.
Our mission is to secure a resilient and enduring community for Christians in the West Bank, Gaza, Israel and Jordan
The client requests no contact from agencies or media sales.
Summary
We're looking for a kind, compassionate and resilient Team Leader to join our Learning Disabilities service in Newham.
£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Implementing new initiatives and making sure all staff understand them.
What you'll bring:
Essential:
- Educated to degree level or equivalent
Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job Decription
ABOUT BPNA
The British Paediatric Neurology Association (BPNA) is the professional organisation for doctors who specialise in the care of children with neurological disorders. The BPNA has developed a number of educational programmes for doctors in the UK and overseas both online and face-to-face. This role directly supports the education of healthcare professionals across the UK, impacting the care of children with neurological conditions.
ABOUT THE ROLE
As a respected and growing organisation, BPNA is looking for a highly motivated individual who can use their dedication, attention to detail and reliability to help us develop further. We are seeking to appoint a UK Short Course Administrator to join our small team which is based across our Bolton and London offices. This is a full-time, permanent post based in Bolton, working 37.5 hours a week (7.5 hours per day x 5 days per week). The Short Course Administrator will provide customer care as well as logistical and technical support to both online and face-to-face UK short courses.
ABOUT YOU
This role would suit an organised, efficient and practical person with excellent interpersonal and communication skills and a good deal of common sense. You will also have diplomatic skills and the ability to build good relationships. You will need to be flexible, have an ability to problem-solve on-site, provide online zoom support, set up equipment such as computers and data projectors, and to organise highly educated people whilst remaining calm and maintaining a sense of humour. We are looking for someone to join our team who will contribute to maintaining and developing our customer focused ethos.
While this role is primarily based in Bolton, there will be some UK travel with overnight stays to support in-person courses. We offer time off in lieu or overtime paid for additional hours worked.
WHY COME AND WORK FOR US?
At BPNA, we value a supportive, collaborative, and inclusive work culture. The BPNA is a small organisation with big ambitions, and we work closely together to make an impact. You'll join a welcoming team that values mutual respect, flexibility, and work-life balance. We believe in continuous learning and career progression. As a member of BPNA, you'll have access to ongoing training opportunities and support for professional development, ensuring that you can grow both within this role and across future career aspirations.
We offer 25 days’ annual leave (excluding Bank Holidays) plus an additional day leave for birthday, rising to 30 days after 10 years of service and access to the Nest Pension scheme, with 6% employer contribution.
LOCATION
While this role is based in Bolton, BPNA offers hybrid working arrangements, enabling you to balance time between working from our office and from home. Your line manager will agree with you how much time you will be required to work in the office and how frequently, to achieve productivity and service levels. This could vary week to week. You should anticipate spending an increased amount of time in the office during your probationary period.
JOB PURPOSE
This role provides hands-on experience with technology support for virtual courses and event planning for in-person courses for health care professionals, equipping you with skills in both administrative and event coordination settings. All course planning and logistics are arranged from the BPNA offices.
The purpose of this role is to:
• Support the organisation and delivery of virtual short courses
• Support the organisation and delivery of face-to-face short courses
For the full Job Description and Person Specification, see the attchment below
HOW TO APPLY
To apply for this role, please submit your CV and a covering letter (maximum 2 pages) through CharityJob. Your covering letter should detail how your skills and experience meet the person specification. You must have the right to work in the UK.
Closing date: 29 December 2024
Interviews aimed for: 15 January 2025
Please note that only shortlisted candidates will be contacted.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a well-organised and caring professional with excellent administration skills to support our Healthcare Coordinator in overseeing the medication and healthcare needs of our male residents as they progress through their recovery from drug or alcohol abuse.
The role involves both administrative and practical tasks, as well as direct involvement in helping residents manage their own healthcare needs alongside supporting their wider recovery and spiritual growth.
You will maintain safe Medication Management within Yeldall Manor, ensuring that all medication including new supplies, is correctly administered, recorded accurately, and regularly audited, investigating and resolving any discrepancies. With the Healthcare Coordinator, you will assist the residents in accessing GP and specialist services, and ensuring that up to date electronic records are maintained of all healthcare matters for residents.
You will have excellent administrative and IT skills, and the ability to work collaboratively with medical professionals, along with a commitment to providing high-quality and compassionate care and support. Medical knowledge may be advantageous, but is not a necessity for this role.
A committed Christian faith is required to uphold the ethos and values of Yeldall Manor, and to support residents in their spiritual journey. Yeldall Manor is committed to safeguarding and promoting the welfare of its residents, and the successful candidate will be subject to a satisfactory enhanced DBS check. If you are in recovery, you must have a minimum of two years’ clean time.
This is a part-time, permanent position, possibly 10am – 3pm daily, but we can be flexible for the right candidate.
If you're excited about this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a covering letter explaining your suitability for the role as outlined in the job description.
We look forward to hearing from you!
Please use your covering letter to demonstrate how you suit the role as outlined in the attached job description
Yeldall wants all those affected by addiction to heal, transform and thrive.
Summary
- Supervising, checking, authorising and peer reviewing the work of Pension Administrators and other Senior Administrators.
- Dealing with enquiries/calculations of a non-routine or complicated nature, with guidance from the Team Leader(s).
- Assisting with the general running of the Department and carrying out other duties as may be required.
- Providing cover for the pensions helpline and pensions and contribution mailboxes, dealing with member and employer queries that arise.
- Calculating benefits on leaving, retirement, death and transfer out/divorce
- Producing statements of contributions and annual benefit statements for scheme members.
- Carrying out the day to day administration of the voluntary contribution arrangements and transfers between AVC schemes.
- Line management of Pension Administrators, including training, development and performance reviews.
The Women’s Recovery Service is a dedicated 22-bed accommodation designed to provide a safe, psychologically informed space for women with complex needs. Our mission is to support recovery and empower our clients by offering a nurturing environment that addresses the unique challenges faced by women experiencing multiple disadvantages.
About the role:
As the Team Manager, you will play a vital role in leading and supporting our frontline staff, ensuring the highest standards of trauma-informed, recovery-focused care for our residents. This position requires a balance of strong interpersonal skills and the ability to build and sustain partnerships across diverse stakeholder groups. Working closely with the Service Manager, you’ll provide day-to-day guidance and strategic support, maintaining SHP’s standards and fulfilling contractual requirements.
In this role, you’ll deputise for the Service Manager when needed, sharing responsibility for delivering compassionate, effective support that empowers women on their journey to recovery. A high-level understanding of the issues faced by women affected with homelessness, substance misuse, and the effects of complex trauma—including violence against women and girls (VAWG)—is essential. You will engage with clients across the spectrum of recovery, from those in pre-contemplation stages to those who are committed to positive change.
This role requires a strong commitment to making a meaningful impact, combining strategic oversight with empathetic, hands-on leadership to drive effective service delivery.
About you:
- Demonstrable experience and knowledge of complex issues effecting women including DV, VAWG, Mental Health, Women’s Health and Substance Misuse.
- Experience of, or a strong awareness and understanding of staff and service management and the ability to lead, motivate and develop the skills of both staff and service users, and to motivate and manage a quality service committed to achieving excellence.
- Understanding of Housing Management and compliance, especially in relation to License Agreements, Excluded License Agreements and Assured Shorthold Tenancies.
- Strong networking skills, and proven ability to build positive working relationships with internal and external stakeholders, including those with statutory services, in order to establish or improve services to service users.
- The ability to respond calmly to crisis and deal promptly, effectively, safely and creatively to complex and challenging situations. Experience of managing complex and difficult situations in relation to the provision of service to people presenting with a varied range of needs, including substance use, mental health, dual-diagnosis, personality disorders, physical disability and learning difficulties.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 1st December at midnight
Interview Date: Wednesday 11th December via Microsoft Teams
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
West London Centre for Counselling is a well-established and successful charity which currently provides free counselling to the local community through NHS Talking Therapies in Hammersmith and Fulham. We are now looking for an efficient Administrator to play a key role in supporting the Centre and its staff. The position involves updating the secure database with appointments and clinical information, handling enquiries by email and telephone, providing receptionist duties, and contributing to the overall smooth running of the Centre.
The ideal candidate will have excellent attention to detail and exceptionally clear verbal and written communication skills.
This role could be EITHER a full time, 5-day-per-week position (35h pw), with at least one evening shift per week (until 9pm); OR it could be a 4-day-per-week position (28h pw), again with at least one evening shift per week (until 9pm).
The salary for this role is £28,000 for full time, or pro-rata for part time.
The job description and person specification are attached.
Please make your application in writing showing how your experience and knowledge meet the person specification.
WLCC is committed to accessibility, inclusion and a fair recruitment process. If you need to discuss adjustments or access requirements regarding your application, please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of The Job
Full Time - 35hrs
We are seeking a dynamic and organised team player with strong administration skills and a confident client centered approach.
You will make an essential contribution to SAIL and will enable the organisation’s strategic development by providing excellent administrative support to a number of areas including fundraising, grant making, financial processes, and general office management.
Key Tasks
General Admin
1. Acting as the first point of contact for the charity by handling inquiries by phone, email, and post.
2. Responding to telephone calls and greeting clients.
3. To issue counsellors with relevant paperwork and information.
4. To manage incoming and outgoing post.
5. To take messages for other staff.
6. To undertake word processing, photocopying and filing for other staff as required.
7. To oversee the room booking diary and including making and cancelling bookings as required.
8. To provide administrative support to SAIL training, conferences and other events.
9. To contribute to the maintenance of the office equipment including the photocopier, answer phone and computers.
10. To maintain the reception area including display of publicity material.
11. To administer and input financial data to keep records up to date.
12. To assist in the development and refinement of systems.
13. To maintain a high standard of presentation in all rooms
14. To update the SAIL website as required
Financial
1. Invoicing
2. Accounts & Cash flows
3. Managing &recording petty cash
Referrals and Appointments
1. Take and record referral details.
2. To liaise with therapists and clients where necessary.
General
1. At all times to work within the expectations of confidentiality
2. To attend team meetings as required
3. To participate in line management meetings as required
4. To participate in training as required
5. To work within SAIL policies and procedures
6. To undertake any other duties which are consistent with the nature of the post
Person Specification
In your application, please provide evidence of how you match each of the following criteria:
Qualifications
Experience required, Knowledge and Skills
You have at least 2 years’ experience working in a public facing administrative role.
You have a solid working knowledge of Microsoft Office suite, especially Word and Excel.
You have worked in the charity/healthcare sector.
Attributes and Personal Characteristics
You are polite, courteous and client focused.
You have excellent communication skills (verbal and written).
You have a university degree or equivalent OR Business and Administration Level 3 Certificate (NVQ).
You have demonstrable experience of office management, committee servicing, budget monitoring, creating and maintaining reporting schedules, updating databases and using them to produce reports.
You have a solid working knowledge of the principles of the Data Protection Act 2018 and how these apply to charities and their supporters.
You are able to work with minimum supervision, are proactive and take initiative, e.g. by identifying problems, proposing solutions and escalating issues appropriately.
You have a flair for implementing efficient systems and processes and continually seek to improve operational procedures.
You have strong organising skills; you are meticulous and have excellent attention to detail.
You have a positive team ethos and are keen to contribute to the overall success of the charity.
You are able to work to tight deadlines and manage multiple priorities.
You are resilient and able to adapt to changing priorities.
The client requests no contact from agencies or media sales.