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Page 7 of 14
London, Greater London (Hybrid)
£26,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Job Title: Volunteer Admissions and Recruitment Coordinator
Reporting to: Volunteer Admissions Lead
Contract: Permanent, Full Time
Salary: £26k FTE
Base: Hybrid, home and London office
Benefits:

  • Enhanced policies including 25 days annual leave per year, plus public holidays;
  • Company electronic devices;
  • Remote and flexible working;
  • Company Health Insurance;
  • Excellent opportunities for training and career progression.

Please click apply to visit our careers portal and see our candidate pack for this role. 

About Mental Health Innovations (MHI)

Founded in November 2017 following the success of The Royal Foundation’s ‘Heads Together’ campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody to text when they may be struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts.

Job Purpose:

To support the recruitment and admission of new volunteers, promoting volunteering opportunities and completing background checks.

Key Responsibilities 

  • Ask for and check references for new volunteers
  • Coordinate and attend volunteer recruitment events, such as Universities; organise volunteers and staff to support
  • Follow up with prospective volunteers to encourage them to apply
  • Work with the Communications team to promote volunteering opportunities online
  • Coordinate and run regular information sessions for prospective volunteers to explain the volunteering opportunities
  • Initiate contact with volunteers and trainees to process DBS/PVG/police vetting checks as required
  • Check the status of volunteers who are part of the relevant Update Service
  • Proactively monitor and follow up on the progress of checks to keep on top of weekly targets
  • Coordinate video calls to verify ID documents, checking documents with utmost attention to detail
  • Handle queries on checks, and troubleshoot cases such as missing documentation or anything outside the accepted DBS/PVG/police vetting procedure
  • Liaise with our selected external provider for any queries 
  • Escalate disclosures to a panel for review, if required
  • Accurately update outcome information for each volunteer
  • Ensure the confidentiality of volunteer information is maintained and securely discard volunteer documentation once checks are complete 
  • Utilise tools such as Jira, Salesforce and effectively
  • Provide regular progress reports to the Volunteer Admissions Lead and Head of Volunteers
  • Undertake other ad-hoc tasks commensurate with the role as necessary

Essential Criteria

  • High levels of patience, and willingness to carry out repetitive tasks
  • Good all round computer skills
  • Highly organised and meticulous attention to detail
  • Ability to maintain confidentiality and exercise discretion 
  • Troubleshooting skills and a logical approach to problem-solving
  • Excellent communicator, both written and verbal, to a wide range of audiences
  • Experience of recruiting, supporting and working with volunteers 
  • Flexible approach to work, with a willingness to work occasional evenings
  • A team player

Desirable Criteria 

  • Ability to manage own time effectively, prioritising work demands and meet deadlines with minimum supervision
  • Be creative and an innovative thinker 
  • Working knowledge of one or more of these tools/products:
    • Salesforce
    • JIRA
    • G-suite
  • Knowledge of GDPR (main concepts and principles)

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Application resources
Posted by
Mental Health Innovations View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 17 October 2024
Closing date: 01 November 2024 at 17:00
Tags: Administration,Volunteering Management,Compliance / Quality,Mental Health,Recruitment,Direct / Supporters

The client requests no contact from agencies or media sales.