Supporter Care Manager Jobs in Belfast

The Peer Support Coordinator will play a critical role in the delivery of Day One's Peer Support Service. The primary objectives are to ensure a high-quality service is delivered to our beneficiaries; to develop our regional peer support model; and to facilitate a positive volunteering experience for our lived experience volunteer team. Responsibilities will include the day-to-day coordination of peer support activity. This will involve sensitive communication with trauma-affected individuals to understand their needs and preferences, using this information to facilitate suitable peer support matches.

The postholder will contribute to building a diverse volunteer team by supporting the volunteer recruitment and induction processes. They will offer ongoing support, guidance and motivation to our volunteers, ensuring meaningful opportunities to engage with Day One. The postholder will support the Peer Support Manger to conduct regular reviews with volunteers to gather feedback on their experiences as well as supporting their personal and professional development.

The Peer Support Co-ordinator will monitor service delivery and volunteer activity to ensure it is operating within agreed policies and processes. To ensure we can evidence the success and quality of the service, a key aspect of the role will involve keeping accurate records of interventions as well as collecting regular evaluation/impact data and personal case studies.

You will be a compassionate individual, dedicated to ensuring the highest quality of support for our beneficiaries and volunteers alike. You will be empathic with strong active listening skills, able to demonstrate sensitivity and discretion in your communication with trauma-affected individuals.  You will be adept at identifying individual’s support needs and have strong social/communication skills enabling you to facilitate appropriate and meaningful peer support matches. Possessing excellent organisational skills, you will thrive in the fast-paced and reactive environment of peer support service delivery.

You will be committed to maintaining high standards and have a keen eye for detail able to keep accurate records of interventions and collect evaluation/impact data with regularity. Additionally, you will have a proactive approach to building and supporting a diverse volunteer team.  You will be a ‘people-person’, enjoy speaking with others, and have the knowledge and confidence to offer ongoing guidance and motivation to our volunteer team. Your ability to conduct regular reviews to gather feedback to support volunteers' personal and professional development will be essential in driving the continued success of our peer support service. You will enjoy supporting others to develop new skills and navigate challenges successfully.  

Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as ‘major trauma’.  Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres and across the wider Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones.  Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury. 

To apply, please upload your CV, and a supporting statement (no more than 2 pages) demonstrating how you meet the criteria and outlining why you’re interested in the role.

Please refer to the attached recruitment pack for more information.

Closing date:

Midnight Sunday 10 November 2024

Interview date:

First stage virtual interviews on 18th and 20th November 2024

Final stage in-person interviews on 2nd December 2024

Global Dialogue is an international philanthropy support organisation partnering with funders to advance rights, equity and diversity. Independent in status and global in reach, we provide funder networks, collaboratives and their partners with practical support and technical expertise to create lasting change.

We currently host seven large networks and collaborations, serving more than one hundred independent funders, including Ariadne, the network of European funders for social change and human rights; the Funders Initiative for Civil Society (FICS); the International Education Funders Group (IEFG); Migration Exchange; Philanthropy for Social Justice and Peace (PSJP) and Hamrah, an initiative to strengthen the resilience and increase the impact of a cohort of Afghan civil society organisations in exile. We’re proud to have incubated several influential, award-winning charities, including Each Other (formerly RightsInfo), IMIX and The Five Foundation.

Overview

The Operations and Systems Manager is a key role in the Operations Team and will focus on ensuring that our staff, all home-working and many based internationally, can engage positively with Global Dialogue’s operational systems and processes. The scope of the role covers IT and digital tools, digital security, data management, HR, insurance and travel, as well as the organisation’s equipment, and health and safety protocols.

Job Description

• Responsible for the maintenance and development of systems and processes that support Global Dialogue’s operations across a range of functions.
• Provide operational support to programme staff across the organisation as needs arise.
• Collaborate with Operations Team colleagues to improve cross-functional ways of working and play an active role in the development of projects that enhance Global Dialogue’s ‘offer’ to hosted programmes.

IT, Digital Security and Data Management

• Oversee Global Dialogue’s IT provision, managing the relationship with and acting as the main point of contact for our external IT support, as well as fielding programme requests and managing costs.
• Maintain an overview of Global Dialogue’s user accounts across SharePoint and other digital tools, ensuring pricing, licencing and permissions are effectively managed across all platforms.
• Maintain and develop Global Dialogue’s practice and policies in relation to GDPR, ensuring that they are applied across the organisation, and take ownership of the organisation’s SharePoint structure.
• Support the development of Global Dialogue’s digital security offer to hosted programmes, so that the organisation has the tools and infrastructure to respond effectively to associated risks/threats.
• Responsible for scoping and implementing digital solutions that effectively support business operations.
• Source and maintain an overview of Global Dialogue’s IT hardware, phones and other equipment, including managing logistics and the phasing out of old equipment.
• Help to keep Global Dialogue’s website updated, liaising with external web developers where needed.

People and Care

• Support internal processes and systems for starters, leavers and existing staff; maintain an overview of mandatory staff training, as well as ensuring compliance of health and safety in the context of remote working.
• Provide administrative support across contract management and compliance tasks, referring on and tracking progress where needed.

Travel, events and insurance

• Responsible for Global Dialogue’s insurance policies (office, events, travel), ensuring that they are up do date and reflect organisational needs, as well as dealing with insurance queries and processing claims.
• Oversees systems for managing international travel, ensuring that risk management protocols are followed, and advising on compliance as required.

Other

• Maintain an overview of the organisation’s memberships and subscriptions, ensuring renewals and payments are up to date.
• Help the team to monitor the dedicated info@ and operations@ inboxes, including logging, fielding, and actioning requests as appropriate, to ensure Global Dialogue responds effectively to the needs of hosted programmes

Would you like to help keep some of the world's most vulnerable children safe from exploitation and abuse? If so, consider joining Keeping Children Safe as our Africa Programme Manager

Keeping Children Safe set International Child Safeguarding Standards to help organisations protect children from abuse in organisations across the world.

We are completely independent and guided by the best interests of the child principle in all that we do. We work with people who have been subjected to child abuse, researchers, practitioners, policymakers and leaders to defend children’s right to be safe in all organisations, no matter how big or powerful.

This newly created role in our Standards and Learning team will lead on the development and implementation of a new safeguarding programme in higher education institutions in Francophone Africa as well as contribute to the development of Keeping Children Safe globally. The overall goal of this programme is that all children, young people, and youths and adults at risk – especially refugees, youths with disabilities and persons vulnerable to discrimination because of their gender – who encounter Higher Education Institutions are safe from harm.

To apply for this post and to be considered for an interview please apply with your CV and a covering letter addressing each point in the person specification to Helen Carter.  Interviews will take place on a rolling basis. The position is open until filled.

In view of the nature of the work involved, any offer of appointment will be conditional upon satisfactory Disclosure and Barring Service or police and background checks.

KCS values diversity, promotes equality and challenges discrimination, we welcome applications from people of all backgrounds and will select employees on their individual merits and abilities, irrespective of a person’s gender, sexual orientation, caring responsibilities, marital status, race, nationality, ethnic background, religion or belief, age or disability. KCS has a zero-tolerance policy to any form of harassment and abuse.

Having recently secured a strategic partnership with Sport England, this role will play a pivotal role in activating the research activities that are required to inform the Leadership Skills Foundation and the wider sector to empower a more diverse range of young people with opportunities to develop essential leadership and life skills, regardless of their background.

You will be a valued manager within the ‘Programme Delivery’ team and will work with other departments across the organization to support the development of future accessible and inclusive essential leadership programmes. With a key focus being on the needs, benefits and outcomes required among underserved and/or under-represented communities and individuals.

This role will require positive and proactive internal working relationships to be created with other teams and colleagues to support organisational objectives and goals.

In addition, the role will also be required to foster relationships with external stakeholders to shape the research that you will manage through your team.  This work will support the development of our programmes to engage thousands more young people and give them the essential leadership skills for them to believe, lead and succeed.

We’re looking for a confident, collaborative research manager that wants to make a positive social difference through research.  This role will inform the changes that are required within the organisation’s programmes and support the sector to give access to essential leadership skills development to under-served communities through breaking down barriers.

Role duties and responsibilities

1. Manage research and impact projects and activities, internally and externally, in support of our programme delivery strategic goals.
2. Develop and manage research proposals and methodologies to address strategic goals. 
3. Manage both primary and secondary research using a range of methodologies. 
4. Interpret and analyse research to derive meaningful insights and provide actionable recommendations.
5. Present research findings, into clear, actionable recommendations, and compelling presentations that facilitate informed decision making across all levels of the organisation. 
6. Identify and recommend new research and evaluation projects and approaches which address gaps in our current evidence base. 
7. Engage with the Leadership team and Head of Programme Delivery to understand the organisation’s research requirements and align with organisational goals.
8. Manage other researchers providing guidance and support in their professional development.
9. Contribute to the research project budgeting process, ensuring efficient use of resources. 
10. Scope and produce ‘Invitations to Tender’ for commissioned research and manage the commissioning process, ensuring that the proposed research meets required objectives. 
11. Manage commissioned research contracts, including monitoring progress, reviewing and editing reports. 
12. Foster collaborative internal relationships to drive a culture of research driven decisions throughout the organisation. 
13. Build and maintain relationships with external partners and funders and communicate key findings where required. 
14. Ensure all research activities comply with ethical standards. 
15. Maintain an awareness of new research developments across the sector and use this to inform planning and decision making.   

People Management Responsibilities

• Delivery Programme Research Executive (0.8)
• Working with other managers whose direct reports will support the delivery of programme goals and activities

Key Relationships

Internal

• Line Manager: Head of Programme Delivery
• Direct report: Delivery Programme Research Executive
• Departments: Innovation, Marketing and Communications
• Leadership Team including - Directors of: Innovation & Standards; Engagement; Finance and Operations, and Chief Executive.
• Finance Manager

External

• Strategic partners including organisations such as Sport England.
• National and regional network and research partners.
• Key local delivery centres

Skills, experience and knowledge

Required/essential:

• Educated to degree level in a subject with substantial statistical or research content.
• Proven experience of working in a relevant research role. 
• Experience of leading/managing a range of different research projects, using a range of both primary and secondary research methodologies to gather both qualitative and quantitative research. 
• Experience in designing and leading high quality research proposals and tenders.
• Demonstratable experience and evidence of aligning research projects and activities with strategic goals and informing organisational decision making.
• Experience of formulating research reports and making recommendations in a range of easy to read and innovative formats.   
• Proven track record of building and nurturing highly effective relationships with a wide range of stakeholders, including senior colleagues and external funders or partners. 
• Effective communication skills with the ability to present information confidently to a diverse range of stakeholders, including leadership team, funders and external partners.
• Excellent project management skills and experience of leading research projects on time and on budget.  
• Strong organisation skills, ability to multi-task and work effectively in a busy team environment. 
• Able to deliver at pace ensuring efficiency.
• Excellent listening and recording skills to effectively evidence the findings of research. 
• Understanding of ethical standards and practices in research including potential issues.
• Complete and finish tasks independently and/or as part of a team. 
• Show competence with IT (including Microsoft Office). 

Desired:

• Line management experience
• Knowledge and understanding of the sector, including trends, challenges, and best practices
• Experience of researching on funded projects and meeting grant requirements.

 Personal qualities

• A confident, collaborative manager that wants to make a positive social difference.
• Pro-active with the ability to work on own initiative collaboratively and independently.
• Effective and confident communicator.
• Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset.
• A creative, problem solver with the ability to think critically and analyse a range data. 
• An ability to travel across the UK is required.

The UK Humanitarian Innovation Hub (UKHIH) is looking to recruit a Communications and Engagement Manager for a Maternity Cover for up to 1 year. 

In this role you will have the opportunity to lead processes and activities in support of the design and delivery of the UK Humanitarian Innovation Hub’s (UKHIH) global communications and engagement strategy under the direction and guidance of the UKHIH Director.

The role will require you to have strong campaign and project management skills and a passion for driving the conversation around humanitarian research and innovation by delivering integrated multi-channel communications campaigns to engage the key stakeholders and drive impact around our work. 

The role also leads UKHIH’s convening work – bringing together stakeholders (e.g., innovators, academics, and humanitarians) through a range of mechanisms to promote and facilitate collaborations that focus on new and improved approaches, processes, and systems that make humanitarian action more effective.

The UKHIH Communications and Engagement Manager will work closely with Elrha’s communications team to align communications as part of a broader organisational development process and strategy, contributing to ongoing communications efforts for both Elrha and UKHIH during a period of strategic change. 

Your application will need to demonstrate: 

• Experience of planning and delivering multi-channel communications strategies in a way that is timely, targeted, impactful and ethical. 
• Experience in the international development or humanitarian sector, including an awareness of humanitarian issues and the way that the humanitarian system operates in terms of relevant media, networks, and organisations.  
• Excellent track record of Experience of managing external communications suppliers and agencies. 
• Experience supporting diverse teams in the development of communication and engagement strategies and capacity development. 
• Demonstrated ability to manage and develop creative content across digital, print and other mediums. 
• An understanding of transitioning brands through organisational change processes. 
• Experience with event management including webinars, round tables, conference events, workshops and networking events.
• Strong written and design skills to inform the development of high-quality content for publication and to support partners to summarise complex information in clear, non-technical language. 
• An understanding of how to track the impact of communications and engagement activities.

If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed.   

We offer: 

• Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required. 
• As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours. 
• Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; incremental increase in annual leave (25 day basic entitlement) depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform. 
• Please read through the Information for Candidates document for further information to support your application, including details on Our Values, Strategy, Benefits and Salary. 

Note for applicants: 

• Candidates must have the independent right to work in UK at the time of appointment as we are unable to support visa sponsorship for this role. 
• Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. 
• When applying you will be taken through the Save the Children UK recruitment system. Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes. 

Closing date: Tuesday 19th November 2024 
Interview dates: Wednesday 4th December 2024 

About UKHIH   

Founded in 2020, the UK Humanitarian Innovation Hub (UKHIH) is an initiative hosted by Elrha, a global organisation committed to solving complex humanitarian challenges, and is funded by the UK’s Foreign and Commonwealth Development Office (FCDO). Our mission is to address significant humanitarian issues through rigorous research and innovative solutions. We achieve this by bringing together diverse stakeholders from both within and beyond the humanitarian sector, fostering collaboration, co-creation, and the mobilisation of resources. This approach integrates the perspectives of crisis-affected communities with the expertise of humanitarian actors, leveraging UK and global capacities to develop effective, relevant solutions.  

Since its inception, UKHIH has been at the forefront of advancing humanitarian innovation through Accelerated Innovation Collaborations (AICs), which are high-impact partnerships that drive major advancements in the field via a shared strategic learning process. A key feature of these collaborations is the inclusion of researchers from Low- and Middle-Income Countries (LMICs) through the UKHIH fellowship scheme, allowing for invaluable insights and strengthening local capacities. Additionally, UKHIH supports the Humanitarian Rapid Research Initiative (HRRI), which conducts real-time research on emerging crises, producing pivotal reports on issues such as ethical concerns in Afghanistan, response capacities to cholera, and the humanitarian impacts of natural disasters like the Turkey/Syria earthquake and the Pakistan floods. More recently, UKHIH has expanded its efforts to include ecosystem development within the humanitarian sector, focusing on UK capability mapping and exploring emerging technologies to tackle future challenges effectively.  

Commitment to Diversity & Inclusion 

Elrha is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQ+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

Please ensure you read the full job description, the Candidate Information pack, and complete the Personal Statement as requested in the application process. We look forward to hearing from you. 

Action against Medical Accidents (AvMA) is the UK charity for patient safety and justice. Our purpose is to support people who have experienced avoidable medical harm, improve patient safety across the healthcare system, and influence policies to ensure accountability and quality care for all.

The Policy and Campaigns Manager will play a crucial role in advancing the strategic objectives of AvMA by developing and implementing effective policy initiatives and campaigns to improve patient safety and access to justice for those affected by avoidable medical harm.

Veterans Outreach Support (VOS) is an award-winning charity that offers welfare, wellbeing and mental health support and services to veterans of the UK Armed Forces and Merchant Navy in Portsmouth, Hampshire, and the Isle of Wight. They provide a Drop-In model of support, a welfare advice service, a range of peer-supported wellbeing activities and social groups, and access to psychology, psychiatry, and therapy services.

VOS has secured additional funding from the Armed Forces Covenant Fund Trust to continue the work of the Thrive Together programme (formerly VPPP) in the South East, which is designed to bring together a network of veterans’ support agencies that will take an informed approach across the South East region to ensure that there are connected pathways, which work well for veterans; that there are safe places for veterans to go, which connect into these pathways; and that volunteers and staff who support veterans have access to training and work closely with other organisations within veterans’ mental health pathways.

The Network and Partnership Development Manager will work with the Thrive Together Portfolio Manager and manage the Thrive Together regional ‘cluster’ Partners in defined geographical regions to identify and build a meaningful network of organisations delivering support to veterans, their families and carers. The Network and Partnership Development Manager will act as deputy Thrive Together Portfolio Manager as and when required.

The successful candidate will be able to demonstrate:

• Experience of building and maintaining positive relationships with a diverse range of stakeholders, partners, local groups and networks, with the ability to lead and motivate participation.
• Experience in planning, executing and overseeing events and joint projects from inception, including managing timelines and budgets, evaluating activity, and measuring outcomes and impact.
• Experience of maintaining accurate records and database of contacts.

We are seeking an individual with excellent project management and project planning ability and working knowledge of how partnerships fit into broader organisational goals and strategies, with strong emphasis on building and maintaining positive relationships with diverse stakeholders.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Homebased / hybrid / within easy commute of Portsmouth and the South East. Some attendance at VOS headquarters will be required (Royal Maritime Club and Hotel, Portsmouth). Regional travel will be required, which will be funded by the Thrive Together programme.

Hours: 4 days a week in year 1 (30 hours a week) / 3 days a week in year 2 (22.5 hours a week)

Closing date: 24th November 2024. Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.

Interviews with VOS will take place Wednesday 27th and Thursday 28th November.

SOS Children’s Villages UK is part of a global federation, founded in 1949. SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working in over 130 countries, we are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

The Senior Programme Manager is an exciting new role that will oversee the vital processes we use to maintain oversight of programmes funded by SOS Children’s Villages UK.

You will:

• spearhead a new, transformative programme aimed at delivering real, positive change for children and families, requiring an ambitious leader committed to making a lasting difference.
• work collaboratively, with two direct reports, to capture and communicate the powerful impact of our work to stakeholders both within and beyond SOS Children’s Villages.

We are looking for an organised, experienced individual with strong project management skills and a background in international development or a related field. 

As part of the largest global organisation focused on supporting and protecting children who have lost or are at risk of losing, parental care, SOS Children's Villages UK is uniquely positioned. We have access to a vast wealth of data, insights and experience from around the world, while also benefiting from the agility of a small, dynamic team.

Our goal is to leverage these strengths to engage with the well-developed UK international development and child protection sectors, linking these with our wider global work.

If you have a natural talent for entrepreneurship and relationship building and are ready to take on this rewarding challenge, we want to hear from you! 

To Apply

Please read the full job description within the Candidate Pack, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 17th November at 17.00 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

About the Help Chapter

The Help chapter brings together our core services responsible for responding to incoming enquiries from supporters, beneficiaries, and members of the public, including managing and responding to feedback and complaints.

About the role

As a Chapter Member at the National Deaf Children's Society, you'll be in a Chapter of like-minded and skilled specialists, experts, and emerging experts. Chapters are self-organising, and every member has a vital role to play, sharing their skills, knowledge and experience and learning and developing together. Led by the Chapter Lead all Chapter Members will value and respect each other's contribution and learn and develop collaboratively.

This role will design, implement and manage systems to ensure that fundraising and marketing activity is of a high quality, complies with relevant legislation and sector codes and is consistent with National Deaf Children’s Society policies.

You will carry out a programme of detailed quality assurance activity and monitoring to identify areas where improvements can be made and provide fundraising teams with recommended actions. This work has a particular focus on the management of telemarketing and face to face recruitment.

You will prepare reports for internal teams and stakeholders and provide support and guidance to fundraising staff in relation to compliance and what is required of them.

You will network effectively with peers across the sector and engage with external regulatory and sector bodies, such as the Fundraising Regulator, the CIOF, the DMA and the ICO, to ensure that the organisation is aware of all relevant developments and our views and priorities are taken into consideration; actively participating in sector consultations, meetings and working groups as appropriate.

Occasional travel will be required to shadow and monitor compliance training and to support our fundraising agencies.

 What might a day in the life look like? 

• Take ownership of and manage our internal Call Monitoring process – selecting and allocating calls from our agencies and listening to the majority to recognise any potential issues or trends that may arise.
• To follow up any feedback with the agencies and ensure they are compliant with fundraising code of practice.
• Updating and monitoring the site lists on our websites to ensure our supporters know where we are.
• Attend monthly and ad-hoc compliance forums and engage with external bodies to ensure we are maintaining standards across the sector. A chance to network with peers and even offer insight into our best practise.
• Quarterly due diligence checks with our agencies, along with monitoring of job adverts and contracts to ensure compliance.
• To manage and monitor our Mystery Shopping programme – engaging with the agencies regarding feedback and follow up, and approving invoices.
• A monthly compliance tracker to be shared internally so we know our key areas of focus.
• Management of our fundraising shadowing programme, with the occasional visits to our agencies for compliance training, feedback and shadowing.
• To help the organisation to deliver excellent standards of supporter care by providing cover for the team where necessary.
• To identify compliance issues which require follow-up or investigation and to conduct or direct any internal investigation.
• To conduct periodic audits (including National Deaf Children’s Society’s fundraising suppliers) to ensure that compliance procedures are followed and that compliance systems are effective.
• To catch up with your Chapter and offer valuable insights and support.

Who are you?  

· You’re passionate about working as part of a team and sharing and developing your skills, knowledge, and expertise in a collaborative environment 

· You have a can-do attitude and are focused on achieving outcomes 

· You’re happy to share your thoughts, skills, knowledge, and experience 

· You have an open mindset and embrace new concepts and ideas 

· You’re a natural collaborator 

· You’re adaptable within a changeable environment 

· You thrive in an agile product design and delivery environment 

What will be in your toolkit? 

· Strong digital skills and a sound understanding of agile values and principles 

· A commitment to the organisation’s culture 

· Comfortable with ambiguity 

· Bravery, courage and an appetite for risk taking 

· An exclusive focus on customers 

· An enthusiasm for giving and receiving continual feedback 

Disclosure check

This role requires a basic disclosure check. This post will be working in a position of trust and responsibility within the charity.

Our expectations

We expect all staff to:

· abide by and promote our Policy of Informed Choice, its Vision and Values, Code of Conduct and Equal Opportunities Statement.

· take responsibility for promoting and safeguarding the welfare of children and young people.

· develop an understanding of deaf awareness and BSL skills whilst employed with the charity.

The National Deaf Children’s Society is committed to safeguarding and promoting the welfare of children and young adults and expects staff and volunteers to share that commitment. 

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service.

This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.

Position: S11216 Stroke Association Support Coordinator

Location: Home-based Surrey however, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Part-time, 21 hours per week (flexible working available)

Salary: Circa £16,043 per annum (inner London weighting £2,370 per annum or outer London weighting £1,260 per annum may be applied in accordance to where you live) (FTE circa £26,700 per annum)

Contract: Our services are contracted, we currently have funding for this contract until 31 August 2025.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 3 November 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service.

Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will:

· Support new stroke survivors and their carers from hospital discharge into the community.

· Provide personalised information, advice and support.

· Support clients to make informed lifestyle changes which will help them to prevent further strokes

· Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.

· You will have excellent IT skills and demonstrate a flexible approach to your role.

About You

The post holder will have experience/background in:

· A caring profession ideally with experience of supporting people with disabilities.

· Setting up and running virtual groups.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Stroke Association

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities. 

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

SOS Children’s Villages UK is part of a global federation, founded in 1949. SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working in over 130 countries, we are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now recruiting for a new role of Advocacy and External Relations Manager reflecting our ambitions to use our voice and expertise to ensure children and young people without, or at risk of losing, parental care around the world are more visible, better supported and their rights protected.

This exciting and strategically important new role is pivotal in helping SOS Children’s Villages UK achieve our advocacy objectives as part of our new 2025-2030 strategy. A confident and proactive advocacy professional, the Advocacy and External Relations Manager will plan and carry out a broad range of activities, identifying and pursuing opportunities to further our advocacy aims.

This individual will:

• develop both internal (SOS Children’s Villages Federation) and external peer and UK government relationships
• engage in relevant spaces to ensure that the needs of children and young people without parental care are reflected, and that SOS Children's Villages’ profile and reputation is enhanced.
• devise and lead advocacy campaigns and create persuasive and engaging advocacy content and materials.
• work alongside two other new colleagues, as a key part of delivering a new knowledge ‘Hub’.
• help to develop new partnerships and relationships, and use the insights and evidence gained through the ‘Hub’ to craft advocacy recommendations, connecting with policy makers and other relevant stakeholders, to influence changes to policies and approaches around the protection of children.

We are looking for a self-motivated individual, who combines exceptional networking and relationship-building skills with strong organisational ability, and deep knowledge of the UK political landscape and advocacy tactics and approaches, ideally within an international development setting.

If you are a dynamic advocacy professional who is looking for an exciting new challenge within a friendly team, then this could be for you!

To Apply

Please read the full job description within the Candidate Pack, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 17th November at 17.00 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Operations Manager

We have an exciting opportunity for an Operations Manager to join the team in this part-time, remote working role.

Position: Operations Manager

Location: Remote (travel to Edinburgh is required, up to 4 times per year)

Hours: Part time, 25-30 hours per week

Salary: £34,000 pro-rata

Contract: Fixed Term Contract - 18 Months

Closing Date: 5pm on Friday 8th November

Interviews: 18-19 November

The Role

The purpose of this role will be to manage and deliver administration services associated with operational areas including Technology and Data, Human Resources, Health and Safety, and Facilities. You will be responsible for supporting or leading business improvements to policies, processes and ways of working within these areas to ensure a more efficient and effective business as usual approach moving forwards.

Why join the team?

You will be offered on the job training and support for your development alongside other fantastic benefits:

• Opportunity to work your hours flexibly
• 35 days annual leave per year (pro rata) including the opportunity to take most bank holidays when you choose
• Employer pension contribution of up to 6%
• Employee assistance programme
• Enhanced Maternity Pay
• Budget for personal development and training
• Positive organisation culture with a firm understanding of supporting remote (hybrid) teams
• Opportunity to help share live music with people who may not otherwise get to experience it. 

About You

With project management and change management knowledge and skills to support you in this role, you will have experience of:

• Coordinating and delivering administration services.
• Business improvement projects and reviews.
• Working with different stakeholders to explore policies, processes and ways of working.

This is a remote working role but you will be required to travel to the Edinburgh offices up to 4 times per year.

When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.

About the Organisation

The charity seeks to give joy through live music through the provision of live music sessions for people receiving care or treatment in healthcare settings across the UK, including those who are vulnerable, the elderly, those with dementia and in critical care.

Live music concerts are presented by individual or small groups of skilled musicians who have been carefully selected through a process of audition. Sessions are tailored to the both the setting and the audience to ensure that they can reach and connect people, encourage communication and meaningful interactions and evoke emotions and memories to make people feel good one tune at a time.

The successful applicant will require a DBS (Disclosure and Barring Service) or equivalent check.

The charity is committed to becoming an organisation that reflects society and promotes diversity and inclusion, and would particularly welcome applications from people who are currently under-represented, including disabled people and those from Black, Asian and other minority ethnic communities.

You may have experience in areas such as Operations, Operations Manager, Operations Lead, Operations Supervisor, Operations Team Leader, Finance and Operations, Operations Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Closing Date: 05 November 2024

Ref 6872

When you join Save the Children as a Store Manager in Belfast you will have the amazing opportunity to channel your passion for sustainable retail across a team that is driven to bring the wonders of charity shops back to our high-street.  You will also deliver lasting results for millions of children, including those hardest to reach. That's why we are seeking passionate people like you to get us there.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard.

 About the Role

Located in Botanic Avenue, Belfast, this is a busy shop in a city centre location, with a vibrant community.  As Store Manager, you'll be leading a strong and well-established diverse volunteer team, as well as focusing on further recruitment to grow the team and trading hours. The role will also build on existing strong connections within the local community to ensure the shop's continued success.

 About You

You will be someone with exceptional people skills, a leader who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.

You'll bring:

• Proven experience leading and motivating teams, ideally having managed volunteers, or a retail team previously. 
• A strong understanding of what good looks like in a busy and successful community-led shop, ideally with some experience within Retail or a clear passion for sustainable fashion and knowledge of products and trends.
• A can-do attitude and ability to approach challenges in a positive way, knowing when to reach out for support and guidance where you need it.

Previous charity retail experience is ideal, but not essential. If you have transferable leadership skills or experience managing volunteers in other settings and are looking for a new challenge, we'd love to hear from you!

 Ways of Working: This role will be based on-site in the Belfast Botanic Avenue shop. We're looking for someone able to work 5 days (35 hours) per week to include some weekend working.

 Our benefits package is extensive and generous, including:

• Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.
• Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.
• Pension & Life Assurance – Secure your future with excellent contributions.
• Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.
• Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.
• Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.
• Additional benefits include cycle to work scheme, employee assistance programme, eye care, flu jobs, season ticket loan

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

1. Our vision

At the International Companion Animal Management Coalition (ICAM), we're driving a global transformation in dog and cat welfare. Our focus is on free-roaming animals - those often labelled as strays or street dogs and cats.

With our global reach, credibility, and expertise, we're not just envisioning change - we're making it happen. Our approach is rooted in science, collaborating with leading academics to ensure our work is always evidence-led.

Through policy work, advocacy, and knowledge exchange, we're transforming lives, one paw at a time. Our coalition unites some of the world's most respected animal welfare organisations, including:

· The Humane Society International

· RSPCA

· World Small Animal Veterinary Association

· World Animal Protection

· Four Paws

· Dogs Trust

· International Cat Care

· Global Alliance for Rabies Control

· Battersea

Together, we're creating a world where every companion animal lives a life worth living.

2. The Opportunity

ICAM is seeking an exceptional Communications and Engagement Manager to join our small, dynamic team and spearhead our outreach efforts. As we strive to place companion animal welfare firmly on the global agenda, your role will be pivotal in transforming how stakeholders connect with our cause. You'll have the chance to rethink and reshape our engagement strategies, fostering meaningful relationships with diverse communities worldwide.

This position offers a unique opportunity to be a true change-maker in the field of animal welfare. You'll harness the power of strategic communications and community building to amplify our message and mobilise support. From crafting compelling narratives to orchestrating impactful virtual events, you'll be at the forefront of our mission to revolutionise the lives of dogs and cats globally.

3. Why ICAM

At ICAM, we offer more than just a job—we offer the chance to make a tangible impact in animal welfare. Join a small, dedicated team committed to making a real difference and embrace flexible working arrangements that respect your work-life balance.

4. How to Apply

We want to hear from you if you’re passionate about animal welfare and ready to lead with vision and purpose. Submit your CV and cover letter before 17:00 UK time on Wednesday 20th of November. In your cover letter, please show us how your skills and passion align with our person specifications. In your CV, please state the length of time spent in each role rather than start and end dates. Interviews will be held remotely over Zoom and we will use a combination of pre-shared and novel questions in the interview. If you have questions or want to chat about the role, reach out - we’re eager to connect with potential change-makers like you.

5. Our Commitment to Equality and Diversity

ICAM recognises that companion animal welfare is a global concern that affects people from all walks of life. We encourage applications from all qualified individuals, regardless of race, age, disability, gender, gender reassignment, sexual orientation, religion or belief, pregnancy and maternity, marriage, or civil partnership; and we commit to making reasonable adjustments to enable employment. Our strength lies in the diversity of our coalition and the varied perspectives they bring to our mission.

Due to the nature of this work, applicants must already have the right to work in the UK.

6. Location

UK-based for employment purposes, the post holder will primarily work from home.  The post will require some in-person meetings in the UK, and some international travel.

7. Accountability

The post holder will report to the Director of Advocacy, who in turn reports to the ICAM Director.  The post holder may directly line-manage social media volunteers.

8. Major Terms and Conditions

Salary: 40,000-45,000 per year

Hours: Full-time (negotiable) and flexible hours.

Annual leave: 25 days paid holiday plus 8 bank and public holidays as paid leave days each year.

Contributory pension scheme: 3% contribution from ICAM, 5% (minimum) contribution from employee (Pension provider: Nest)

Probationary period: 3 months

Notice Period: 1 month

Application: CV and cover letter

Deadline: 17:00 Wednesday 20th November 2024

First Interview: Weeks of December 2nd and 9th

Second Interview: Week of December 16th