Supporter Care Administrator Jobs
Job title: Programme Administrator
Term: Full time, permanent
Salary: £29,120
Location: Victoria, London – hybrid (working one to three days in the office each week)
Closing date: 12 noon, Monday 21 October 2024
Interviews: w/c 28 October 2024 (held online)
NHS Providers' development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for an additional programme administrator to take responsibility for the efficient event and logistics administration of this work to deliver high quality training and support for our members. This activity is delivered virtually, in-person or hybrid.
This is an exciting opportunity to join a busy, high-performing team working across two of NHS Providers' successful programmes – GovernWell and the Board Development programme. The individual should enjoy working in a fast paced environment, be a good communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team, along with being insightful and organised with a keen eye for detail.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to the HR Team.
NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.
Please note: You must be eligible to work in the UK to apply for this vacancy. NHS Providers is not able to offer visa sponsorship
The client requests no contact from agencies or media sales.
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life. Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
The Team Administrator supports our in-house Studio team with the administration and delivery of our content through the design, print and digital processes.
You will have excellent administrative, communication and organisational skills. You will have the ability to work under pressure to prioritise, deliver, manage, and coordinate several projects and activities simultaneously to tight timescales. You should also understand design and production best practice, processes and techniques across both online and offline formats.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age by visiting our website.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer.
Closing Date: 23:59, Sunday 06 October
Interview Dates: Initial interviews will be held on 16 October, in person at Independent Age, 18 Avonmore Road, W14 8RR
The client requests no contact from agencies or media sales.
Salary Range: £24,700 per annum
Start Date: As soon as possible
Duration of Contract: Permanent
Location: Fauna & Flora, Cambridge.
Current policy offers partial remote working with the UK
Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.
This is a truly exciting time to be joining Fauna & Flora’s Fundraising Team. Over the past three years we have established a fundraising programme that is going from strength to strength. More people than ever are choosing to support our work, and as a result our donor base is rapidly growing.
The focus on nurturing relationships with these donors and providing an excellent experience is a strategic priority. We are seeking an individual with excellent supporter care skills who can help us to build excellent relationships with our supporters and has a real affinity with the work that we do. Your role will involve responding to supporter requests, questions and queries from a range of communication channels, including email and phone, helping to deliver a first-class supporter experience. This frontline role is contributing to the development of the fundraising team to reach unrestricted income targets.
You will report directly to the Director of Supporter Marketing, and work closely with the Database team on a range of activities.
You will have excellent customer service skills and previous experience in a similar role. You will be well organised with meticulous attention to detail and excellent communication skills. In return, the role offers the opportunity to work within a friendly and lively team that is part of a ground-breaking and entrepreneurial organisation at the forefront of global conservation. In addition, we offer a generous pension contribution, attractive annual leave allowance and life insurance.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants
This role is not eligible for sponsorship for a Skilled Worker Visa.
The closing date for applications is 6 October 2024. Interviews are likely to take place during the week commencing 10 October 2024.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Business Administration Apprentice
Team: Finance
Location: Hybrid (split between home-working and our London office)
Contract: 2-year fixed term contract
Salary on appointment: £24,570 - £27,027 per annum*
*This role sits within a pay grade with a pay range of £24,570 to £31,460. The salary on appointment will be set at the lower end of the pay range, to a maximum of 10% above the base salary, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy and created new roles to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
About us
The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.
It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.
Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.
Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.
Purpose of Role
The Business Administration Apprentice will play a crucial role in supporting functional teams, including Finance, People, Governance and Communications to deliver our strategy. The Apprentice will undertake a structured training program, combining work-based learning with academic study, to develop essential administrative and organisational skills.
The role will work rotationally across teams, resolving issues as requested. The post involves developing, implementing, maintaining and improving administrative services.
Key responsibilities
- Perform general administration duties
- Manage and respond to emails, phone calls, and other forms of communication
- Schedule and coordinate meetings, appointments, and travel arrangements
- Maintain and update databases, records, and files
- Assist in preparing reports, presentations, and spreadsheets
- Ensure accuracy and confidentiality of information.
- Handle inquiries professionally and provide information as needed
- Resolve routine issues and escalate complex problems as needed
- Support various departmental projects and initiatives
- Conduct research and gather data as required.
- Assist in project planning, implementation, and evaluation.
Other
- Undertake such other duties as may be reasonably required of the post
Impact
The business administration apprentice extends beyond immediate task completion. It means fostering a productive, innovative, and motivated workforce while developing future leaders from within. For the apprentice, it offers a blend of theoretical knowledge and practical experience, setting a strong foundation for a successful career in business administration.
This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.
The Person
Apprenticeship Framework
- Maintain the standards of the Apprenticeship provider including completing all assignments/assessments as required and ensuring availability for all scheduled learning sessions as required
- Willingness to complete a Level 3 Business Administration Apprenticeship throughout the duration of your employment.
Qualification
- GCSE English and Mathematics or equivalent
Knowledge, Skills and Experience
Knowledge
- Proven ability to provide a customer focused service
Ideally a knowledge of Microsoft Offices packages, and have a good level of numeracy and literacy
Desirable experience or understanding of working in an office environment
Skills
- Proven communication both written and verbal
- Understand and able to work with confidential information
- Ability to manage assigned tasks in an efficient and timely manner and renegotiate deadlines where required
Personal Attributes
- Proactive, organised and able to work under pressure, whilst maintaining excellent attention to detail.
- Exceptional interpersonal skills, demonstrating professionalism in all dealings
- Able to adapt and be flexible to changing priorities and seek assistance when under pressure
- Can demonstrate passion to working towards the apprenticeship qualification
The Ramblers promote diversity and welcome applications from all sections of the community.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Mission Administrator and Event Coordinator
Do you love organising events? Do you have the gift of administration? Would you like to join an international team that is making mission happen?
• Permanent, full-time 35 hours per week
• Based at CMS House, Oxford, with hybrid working available.
• Starting salary £26,495 with further salary advancement opportunity, with a generous pension contribution: up to 15 per cent employer contribution on annual salary.
We welcome applications from everyone. We particularly welcome applications from individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as laid down in the job description and person specification.
Your role
We are looking for a proactive, dynamic person who can effectively support a talented, diverse, international team and support the Mission Director, and the rest of the team, in the implementation of CMS mission strategy.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
What you’ll need to succeed
You will have further education qualifications in administration and office management and further education qualifications in event management or relevant experience in similar working environment.
It is also a requirement for this post holder to be a practising Christian committed to the aims and values of CMS.
Further details can be found in the job description and person specification available to download on the CMS website.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
Closing date
We must get your application by midnight on Sunday 6 October 2024.
Interviews are planned to be held on Wednesday 16 October 2024 at CMS House, Oxford
To apply
Please send your application form and CV by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ. CVs will only be considered when sent with a completed application form, which is available to download from our website.
Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.
As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.
People at the edges are at the centre of God’s story. Join our global movement as we follow Jesus to the edges together.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Working for The Royal Marsden Cancer Charity offers you a challenging and rewarding career, as well as the chance to really improve the lives of those living with cancer.
In the role of Individual Giving Assistant – Supporter Retention & Development at The Royal Marsden Cancer Charity, you will play a key role in supporting the Individual Giving team. Your work will focus on retaining and developing relationships with supporters, ensuring they have the best possible experience with the charity. This includes managing supporter queries, processing donations, and providing sensitive and empathetic communication, particularly with those donating in memory of loved ones.
You will also help execute fundraising campaigns, contributing to the planning, proofreading of materials, and adhering to timelines and budgets.
Additionally, you’ll provide administrative support to the team, maintaining accurate records and occasionally covering reception duties, to ensure smooth day-to-day operations. This role is crucial in helping the charity achieve its ambitious fundraising goals while making a meaningful impact on the lives of cancer patients.
Please send your CV and a cover letter highlighting how you meet the skills and experience in the job description.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Child Bereavement UK helps children and young people (up to age 25), parents, and families, to rebuild their lives when a child grieves or when a child dies.
We also provide training to professionals, equipping them to provide the best possible care to bereaved families.
Supporter Care Administrator
Salary: £27,300 per annum
Hours: 37.5 per week (full time)
Reporting to: Head of Individual Giving
Base: Hybrid Working (from our Offices in either Loudwater, Buckinghamshire or Widnes, Cheshire and from home)
This is a full-time role which requires an experienced administrator with CRM experience (Raiser’s Edge) to work closely with the Head of Individual Giving, along with supporting the wider fundraising team.
The Supporter Care Administrator will:
· be responsible for the administration of voluntary income and volunteer administration, ensuring donations are efficiently and accurately identified, recorded and acknowledged, and for the day-to-day management of the volunteer database.
- have the ability to work with a high level of accuracy and attention to detail.
- have good organisational skills and the ability to prioritise workload.
- be professional and a hard-working team player who can remain calm under pressure.
- have excellent written, communication and IT skills along with experience of CRM databases.
- be the lead contact for the coordination of some database projects for the fundraising operation, such as the administration of gift aid claims and coordinating data relating to appeals or volunteers.
- support the fundraising team by providing other administrative support as required.
Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.
Closing date: 7 October 2024.
Initial interviews will be held on Zoom.
Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
At The Lullaby Trust our vision is clear: a world where no baby dies suddenly or unexpectedly, and every grieving family gets the support they need. We exist to keep babies safe and support bereaved families.
We give families a safer start to life and create a supportive space for anyone whose baby or infant has died suddenly or unexpectedly. We empower families and health professionals with trusted advice on keeping babies safe, backed by research, and provide grieving families with bereavement support, side-by-side.
Since 1991 we have reduced the rate of Sudden Infant Death Syndrome by 82% and saved the lives of over 32,000 babies. But our work is not over, as three babies still die suddenly and unexpectedly a week.
As the Supporter Engagement Officer, you’ll create opportunities for our amazing supporters to connect with and drive our work through various means of individual giving. You'll create engaging communucations, ensuring that our donors feel valued and understand the impact they're having on babies and their families, and you'll develop key appeals and individual giving activity to drive growth in these income streams.
You will:
- Manage the development of individual giving income streams, including legacy giving, regular giving, one-off gifts, in memory giving and new products
- Co-ordinate key engagement activity, such as the annual supporter Thankathon and Impact Report
- Oversee administration and stewardship of individual giving income
- Manage the promotion, sale and distribution of Lullaby Trust merchandise
This role can be offered as a hybrid role (with approximately one day per week in our London office) or fully remote, with occasional visits to the office for meetings or staff days as necessary; the two salary ranges above reflect this. The 21 hours could be worked across 3-5 days per week.
It is a key time to be joining The Lullaby Trust as we develop our new brand positioning, new website and creative direction, to help us reach more families and supporters than ever. We are a friendly, flexible employer and want to create a diverse and inclusive work environment for everyone.
If this excites you, we would love to hear from you. For more information on the role and how to apply, please download our job pack
For every baby. For every family. Forever. Together, we can keep babies safe.
Please do not use AI software to generate your application answers; it is usually obvious when this has been done as the answers generated tend to then be exactly the same as other candidates. We'd love to see what you can uniquely bring to the role.
The client requests no contact from agencies or media sales.
£22,885 pa (FTE) - £13,731 (pro rata) to work Weds, Thursday and Friday
22.5 hours per week
About us:
At Bluebell Wood Children’s Hospice, we care for children and young adults with life-limiting conditions. We support hundreds of families, both in our hospice and in family homes.
Our support services are wide ranging and bespoke to each family; including overnight care, music therapy, counselling, sibling support groups, home visits and much, much more.
It costs around £6.5m to keep our doors open for families across South Yorkshire and beyond. Statutory funding makes up 16% of this amount and the rest is raised through fundraising activity.
Our services include overnight stays and community breaks at home or in the hospice. We also support the whole family from diagnosis with our multi-disciplinary Family Support team who provide counselling, sibling support groups, music therapy and much more. Our care team supports these families in our modern, purpose-built building. All our rooms/bedrooms have a homely feel. We have a sensory room, spa pool, cinema room and six acres of gardens.
We support families from a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts. We have free secure on-site parking for families and staff to use.
The role:
We are seeking a Care Administrator to work alongside our Senior Care Administrator, offering clerical support to our nursing and family support teams. The role involves providing administrative support for our Care Leadership Team, maintaining accurate care records, supporting referral and allocation processes and most importantly being a first point of contact for children and families accessing the hospice.
The requirements:
To fulfil the role effectively you will be an organised and caring person, with excellent attention to detail and able to work flexibly and collaboratively across the care services.
You will ideally have experience of working in an environment with children and families who have complex needs but this is not essential.
In return, we can offer you a fantastic working environment and the following benefits:
· 33 days’ annual leave, inclusive of bank holidays - with the option to buy and sell (pro rata)
· Sick pay after 6 month probationary period
· Health Care Cash Back Scheme
· Free counselling sessions
· Enhanced maternity pay
· Enhanced paternity pay
· Enhanced parental bereavement leave
· Compassionate leave
· Salary sacrifice scheme
· Training & Development
· Investment in your wellbeing
· Volunteering & shadowing days
· Free parking on main site
· Free drinks and subsidised meals
· Time off in lieu
· Uniform
· Eligible for NHS Blue Light Card
· Eligible for The Company Shop
At Bluebell Wood Children’s Hospice we value everyone who works with us, embrace individual differences and recognise that great things happen when we work together.
Closing date: Sunday 6th October 2024
Interviews: Friday 25th October 2024
We’re here to help every family who needs us make the most amazing memories
The client requests no contact from agencies or media sales.
At St Nicholas Hospice Care, the purpose of the Fundraising team is to inspire, engage and retain supporters to maximise voluntary income. We put our patients, families and all who benefit from our services at the heart of what we do and strive to build lasting, value-driven relationships with our supporters. We do this by delivering a portfolio of engaging giving and fundraising opportunities.
This is an exciting opportunity to join the team as a Supporter Care Manager, a role which will maximise income by delivering high quality donation processing, supporter care and donor journeys, in order to increase the lifetime value of all new and existing supporters through an excellent supporter experience enabling them to feel valued and appreciated
The successful candidate will lead the development, planning and delivery of a sustainable outsourced lottery programe that delivers against income and ROI targets and oversee the management and continuous optimisation of the CRM System (Donorflex) which incorporates all data for fundraising, communications and engagement purposes.
Candidates will have significant experience in customer service, ideally within a not-for-profit or commercial setting. They will also have a sound knowledge of fundraising compliance and best practice, GDPR and gambling commission regulations.
As an employee of St Nicholas Hospice Care you would receive the following benefits:
· 25 days holiday increasing to 29 with length of service (pro-rata if part-time)
· Enhanced Occupational sick pay scheme
· Company pension scheme or continuation of current NHS pension plan (subject to criteria)
· Life assurance
· Access to Blue Light Card scheme with a range of discounts
· Free onsite parking
· Excellent training and development opportunities
· Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)
· Opportunities to attend staff social events arranged by our social committee
· Provision of home-made meals available for staff in our onsite bistro
Closing Date: 30 September 2024 at 09:00
Interview Date: 09 October 2024
The client requests no contact from agencies or media sales.
Job Title: Supporter Care Assistant
Salary: £20,123 per annum (£24,818, Full time equivalent)
Hours: 30 per week over 4/5 days
Term: All year round, permanent.
Location: Home based with regular travel to Lingfield, Surrey.
Closing Date: 1st October 2024
About Us
Epilepsy in childhood can be frightening, isolating and is often misunderstood. We stand up for children and young people with epilepsy. We’re here for them. We campaign for children’s rights. We provide innovative tools, information, and practical support for living everyday life. We coordinate world renowned research into the causes and treatments of epilepsy and deliver cutting edge health services.
Your Role
This role in the Fundraising Team is key to ensuring we offer an outstanding supporter experience to increase the depth of our supporter relationships and grow the number of loyal donors.
Our supporters are vitally important in enabling us to deliver services and support for children and young people with epilepsy. We want to be the charity of choice for donors and ensure they have positive and memorable interactions with us.
The role will:
• Engage and steward supporters by inspiring them around their giving, maximise their fundraising, and ensure their donor journey is tailored, relevant and exciting.
• Ensure the timely and accurate processing of donations, whilst being a first point of contact to supporters.
• Ensure the smooth running of the CRM (Beacon), keeping records up to date and accurate.
• Implement engaging supporter focused communications that inspire and delight.
• Undertake a range of administrative and support functions to ensure the effective running of the Fundraising team.
What we need from you
- A positive, warm and pro-active approach to your work and other people.
- Passionate about supporter experience and improving the lives of children and young people with epilepsy.
- Excellent attention to detail with a willingness to continually learn and upskill.
- Experience of supporter or customer care with a proven track record in excellent customer relationships.
- Experience of working with CRM systems and/or databases including data management.
- Experience of working in an administration role.
We will support you and develop you should you wish for this. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
Please refer to the Job Description for full details of role.
Benefits
- 27 days annual leave plus 8 days Bank Holidays (pro rata if part time)
- Occupational pension scheme
- Health Insurance Plans (Optional)
- Eyecare Vouchers
- Subsidised dining room
- Gym membership options (on and off-site)
- Your Rewards - disounts platform
- Free parking on campus
We are committed to safeguarding and promoting the welfare of children and young people. An enhanced Disclosure and Barring Service check will be required.
Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.
Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).
Our team in Greenwich work together to offer a range of support to promote wellbeing and help people to manage their mental health. Client needs shape our services and they are at the centre of all we do.
We are recruiting a Peer Support Coordinator to lead the development and delivery of Peer Support sessions and work with Peer Support Volunteers to develop new opportunities. Groups will be held at our Greenwich centre and at venues across the borough of Greenwich. We particularly want to increase engagement of under-served communities in Greenwich.
You will have experience of group development, collaborative working across service teams and an excellent understanding of service user engagement. You will be highly organised and ensure all client data is accurately entered into our Views database. All records of groups and activities will also be entered promptly onto the database. Additionally, you will complete all client Peer Support registrations to ensure client needs are assessed and positive outcomes are achieved through engagement with the Peer Support Services.
Before applying, please read the Job Description and Person Specification for this role.
Closing date: Sunday 6 October (11:59pm)
Likely interview date: Friday 18 October
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark
The client requests no contact from agencies or media sales.
We are recruiting for a well know animal charity for temporary full time Supporter care officer based in central London, this post is for 6 months initially.
Brief overview of role
To play a key role as part of a busy Supporter Care team delivering outstanding multi-channel services to existing and potential supporters and donors, through the provision of high-quality supporter care, donation and fulfilment services.
To work closely with other fundraising teams and stakeholders to deliver an excellent service to a variety of supporters, including delivering fundraising stewardship activities.
The Role
To respond to donor and potential donor enquiries through multiple channels with the aim of complete supporter satisfaction and, encouraging supporters to retain or increase their support
To respond in appropriate tone and style in a timely manner with accurate information, following agreed contact structures and completing the necessary administration, such as collecting a donation or adding information onto the database
To take inbound and make outbound telephone calls/emails as required to new supporters, follow up queries, address concerns, verify details or thank donors.
To retain and manage information needed for contact management, using appropriate resources and reference materials, including preparing and sending briefs to the rest of the team and agencies/suppliers
To handle complaints from a variety of sources and respond sensitively and in line with agreed quality objectives
To contribute to the teams objectives by actively taking part in, or leading on specific projects
To recognise fundraising opportunities and promote them amongst the charitys supporters
The Candidate
Experience of working in a fundraising customer service environment, delivering stewardship activities, asking people for money, and understanding the importance of delivering excellent customer care
IT literate, across all standard Office software with experience of using databases and data collection.
Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to different audiences, recognising the importance of diversity.
Excellent interpersonal and communication skills both written and oral.
Highly accurate with excellent attention to detail and ability to problem solve effectively.
IMPORTANT NOTE
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Supporter Care Assistant
Salary: £13,650 (FTE of £22,750)
Contract type: Permanent
Working hours: Part time, 21 hours a week
Location: Norfolk Wildlife Trust, Bewick House 22 Thorpe Road, Norwich, Norfolk, NR1 1RY
Norfolk Wildlife Trust are seeking a Supporter Care Assistant to provide administrative support and customer service in the Trust’s membership and supporter care team.
We are seeking a well organised, self-motivated individual to provide administrative support and customer service in the Trust's membership and supporter care team for 21 hours a week, with days to include Mondays and Tuesdays, based at the Trust's Norwich HQ.
The successful candidate will have administrative experience, IT skills across Microsoft Office packages, and the ability to communicate effectively with members and supporters by telephone and email. Experience of using a CRM database will be an advantage.
The Supporter Care Assistant will be line-managed by the Membership Services & Data Manager, and form part of a job share with the existing 2 days per week postholder. The role also receives supervision and support from other roles in the team, and will work with volunteers.
The closing date for receipt of applications is Friday 27 September 2024.
Applications received after that date will not be considered.
Interviews are likely to take place on Friday 11 October 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
We're the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 90 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
Job summary
The Supporter Care Assistant is the first point of contact for supporters. They’re key to making sure everyone fundraising for us feels supported and appreciated through excellent communication. This is a great first job in fundraising for someone looking to build a career.
The right candidate will love building relationships, have excellent attention to detail and enjoy working through processes. You’ll be able to manage a busy workload which depends on meeting deadlines and be a team player with excellent communication and people skills. Above all you’ll have a real desire to make a difference to the lives of people affected by bowel cancer.
Closing date: Monday 30 September, 9am
Interviews: Wednesday 9 October 2024
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria. If you'd like an informal chat about this role please contact Karina Norton-Amor, Events Manager.
Safeguarding
Safeguarding is everyone's responsibility and we're committed to safeguarding children, young people and vulnerable adults, we expect all staff and volunteers to share this commitment. Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon role.
Interviews: Weds 9 Oct
The client requests no contact from agencies or media sales.