Support worker jobs
About the role
We are looking for an exceptional leader to join Manx National Heritage (MNH) as Retail and Commercial Manager. This exciting and varied role involves income generating responsibility while delivering an outstanding experience across all MNH principal visitor admission sites. You will focus on retail delivery, online sales group and tour bookings, as well as hospitality and food and beverage delivery through in house services.
To excel in this post, you will be motivated by growing our charities income generation potential and maximise all commercial opportunities. You will actively promote ways for visitors to support MNH in our important work conserving, protecting and promoting the nation’s heritage.
A workplace that invests in you
✔ A competitive salary that increases each 12 months until you reach the salary maximum.
✔ A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
✔ Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
✔ Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
✔ Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
✔ Ability to apply for an unpaid career break after 3 years’ service.
✔ Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
✔ A relocation package of up to £3,500 based on receipts is available for this role. role.
Making the Isle of Man your new home
A hidden gem in the Irish Sea, the Isle of Man boasts an extensive coastline, stunning natural landscapes and unspoilt beaches. There are an abundance of opportunities and lots of places to discover!
You can visit our great cafes, bars and restaurants, and become part of the Island’s close-knit community. The island is well connected to the UK with quick, direct flights and ferries to many destinations.
Want to find out more about Island life? Visit www.locate.im to find out why you should make your move to the Isle of Man!
Working for the Isle of Man Public Service
We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.
We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
Things to note
A basic police check is required for this post, which the Isle of Man Government will cover the cost of for you.
The client requests no contact from agencies or media sales.
About the role
Do you want to lead teams that bring the Isle of Man’s rich heritage to life?
We are looking for an exceptional leader to join Manx National Heritage (MNH) as Visitor Services Manager, this exciting position has responsibility for delivering an outstanding experience across all MNH principal visitor admission sites.
To excel in this post, you will be motivated by delivering the very best customer service while striving to achieve stretching targets. You will actively promote ways for visitors to support MNH in our important work as a charity conserving, protecting and promoting the heritage of this unique Island nation.
A workplace that invests in you
✔ A competitive salary that increases each 12 months until you reach the salary maximum.
✔ A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
✔ Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
✔ Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
✔ Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
✔ Ability to apply for an unpaid career break after 3 years’ service.
✔ Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
✔ A relocation package of up to £3,500 based on receipts is available for this role. role.
Making the Isle of Man your new home
A hidden gem in the Irish Sea, the Isle of Man boasts an extensive coastline, stunning natural landscapes and unspoilt beaches. There are an abundance of opportunities and lots of places to discover!
You can visit our great cafes, bars and restaurants, and become part of the Island’s close-knit community. The island is well connected to the UK with quick, direct flights and ferries to many destinations.
Want to find out more about Island life? Visit www.locate.im to find out why you should make your move to the Isle of Man!
Working for the Isle of Man Public Service
We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.
We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
Things to note
A basic police check is required for this post, which the Isle of Man Government will cover the cost of for you.
The client requests no contact from agencies or media sales.
Would you like a role where you can contribute to creating systemic change in prison healthcare?
If you can work collaboratively with multi-agency colleagues across healthcare, criminal justice and community-based organisations and have the breadth of vision to identify how family voices might influence change – we want to hear from you!
This is an opportunity for you to draw on your knowledge of criminal justice healthcare and play a key role in the delivery of the first Patient and Public Voice service for the families of patients in London prisons. Your role will work across London prisons to develop the mechanisms by which family voices can create change and inform practice.
About You:
You will be confident at ‘opening doors’ and quick to form collaborative relationships with key stakeholders to ensure that all families have the opportunity to have their voice heard. This role is a great fit for someone who is energetic and committed and has a passion for working directly with local communities and supporting the delivery of effective participation. DBS check and prison vetting will be required for the successful applicant.
Organisation:
Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.
What we offer:
Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to apply:
If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison.
You may also have experience in the following: Family Engagement Manager, Prison Family Liaison Officer, Community and Stakeholder Engagement Lead, Public Voice Programme Manager, Community Outreach and Engagement Manager, Family Advocacy and Engagement Lead, Prison Healthcare Engagement Coordinator, Patient and Family Voice Manager, Prison and Community Engagement Lead, Stakeholder Relationship Manager, etc.
REF-220 961
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to be part of a passionate team and help support a lifesaving cause? If so then read on for more details as to how you can work for our Charity!
As part of Midland Air Ambulance Charity’s (MAAC) corporate team, the Corporate Partnership Executive is responsible for taking a proactive approach to raising the profile of the charity and deepening relationships with businesses in the communities we serve.
You will provide support to the Senior Partnership Executive and the wider team helping to implement the corporate fundraising strategy via in person and online engagement methods, leading on activity within Staffordshire.
Your focus will be to ensure income growth from corporate sources and activity comprising of new business development, account management and affinity partnerships. As a longstanding charity, we have established networks in place, however alongside this the post holder will need to innovate and develop new ways of working in line with the ever-changing external environment (i.e., global/national trends, corporate best practise such as CSR and ESG) as well as in response to opportunities and challenges happening in the south of our region.
We are committed to safeguarding and promoting the welfare and safety of all our stakeholders and expect all our staff to share this commitment. Post holders will be subject to a satisfactory Disclosure and Barring Service check (DBS).
To provide patients with outstanding pre-hospital care and lifesaving intervention through the operation of helicopter-led emergency medical services.




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The London Mathematical Society has, since 1865, been the UK learned society for the advancement, dissemination and promotion of mathematical knowledge. As a registered charity, our mission is to advance mathematics through our members and the broader scientific community worldwide.
About the role
As our Events and Marketing Administrator, you'll be at the heart of coordinating the bookings, sales, marketing, and operations of De Morgan House Conference Facilities. We estimate the role to be approximately 75% focused on sales and marketing activities and 25% on hands-on event support. Your role will be crucial in ensuring our clients, both internal and external, have exceptional experiences from start to finish.
What You'll Be Doing:
1. Conference Facilities (Sales):
- Engage with Clients: Respond promptly to enquiries, manage bookings, and ensure seamless event coordination.
- Build Relationships: Establish and nurture relationships with key clients, offering top-notch service.
- Showcase Our Venue: Conduct venue show rounds for clients and event agents.
2. Conference Facilities (Marketing):
- Promote and Engage: Manage our social media accounts, run lead-generating campaigns, and engage with our audience.
- Drive Marketing Initiatives: Carry out marketing drives, research competitors, and develop new event packages.
- Network and Collaborate: Attend networking events, maintain relationships with venue finding agents, and distribute marketing materials.
3. Operational Venue Support:
- Hands-On Event Support: Assist with AV needs, room setup, catering, and be the go-to contact for clients during events.
- Reception Duties: Greet clients, manage internal room bookings, and provide access to visitors.
- Facilities Support: Step in for the Head of Conferences & Buildings when needed, and take on keyholder responsibilities.
Who We're Looking For:
Knowledge and Understanding:
- Familiarity with the operations of a conference venue or similar hospitality environment.
- Awareness of health and safety policies and front-of-house reception duties.
- Knowledge of the not-for-profit or academic sector is a plus.
Skills and Experience:
- Experience in a customer-facing role within a conference venue.
- Proficiency in event sales, marketing, and digital marketing.
- Competence with AV equipment and presentation setups.
- Strong skills in Microsoft Office and room booking software (Rendezvous is a bonus).
- Knowledge of SEO and experience supervising contractors.
Personal Attributes:
- Highly organised with excellent time-management skills.
- Self-motivated, proactive, and responsible.
- A team player with the flexibility to collaborate and achieve shared goals.
- Ability to manage multiple tasks and stay calm under pressure.
- Strong interpersonal skills to build and maintain effective relationships.
- Confident, proactive communicator with a good level of literacy and numeracy.
- Quick problem-solver who exudes confidence and professionalism.
The role will be based at our headquarters in De Morgan House, Russell Square, London. While the standard working hours are 9.30am to 5.30pm, Monday to Friday, flexibility is essential to meet the demands of our conference facilities.
Salary: Grade: Band 2 - £26,694p.a. to £28,541p.a plus £3,264 p.a. travel allowance
In person interviews will be held on Tuesday 22 April 2025
Ready to make a difference and be part of an exciting team? Apply now and help us create memorable events at De Morgan House!
The London Mathematical Society is an Equal Opportunities Employer. We are open to all applications and will ensure that all qualified applicants receive equal consideration for employment without regards to race/ethnicity, colour, national origin, religion, pregnancy, marital status, sexual orientation, gender identity/expression, age and disability.
Our mission is to advance mathematics through our members and the broader scientific community worldwide.
The client requests no contact from agencies or media sales.
Primary Specialist
We are looking for a Primary Specialist (term time + 3 weeks only) to join a team providing educational support to children, families, and local schools in the aftermath of the Grenfell tragedy.
Position: Primary Specialist
Location: West London (office-based)
Salary: £51,429 - £58,140 per annum (£48,857 – £55,233 actual/pro-rata)
Hours: Full Time (36 hours per week)
Contract: Permanent (term time + 3 weeks only = 42 weeks)
Closing Date: 11.59pm on Monday 28th April 2025
The Role
The Primary Specialist will play a crucial role in supporting children affected by the Grenfell tragedy. Working closely with families and primary schools, you will help identify individual needs, develop tailored solutions, and advocate for children’s education and wellbeing.
You will:
- Conduct baseline assessments to understand children's specific needs.
- Provide advice and guidance to parents on school applications, transitions, and educational rights.
- Liaise between families and schools, ensuring teachers are informed about children's needs and support.
- Connect families with relevant external support services and refer to health organisations such as the Grenfell Health and Wellbeing Service.
- Deliver trauma-informed guidance on the impact of trauma on learning and behaviour, offering strategies for emotional regulation and academic success.
- Develop and run workshops on family relationships, communication, and restorative practices.
- Facilitate open dialogue sessions where involved parties can express their feelings and work towards mutual understanding.
- Plan and deliver small group after-school teaching sessions (both online and in-person) to supplement the school curriculum in English and Maths.
About You
We recognise this is a unique role and therefore realise you may not have experience in every aspect of the person specification. We value enthusiasm, a willingness to learn and passion for building resilience within our community. We therefore encourage you to apply if you feel you align with our vision and approach, even if your experience to date does not match all elements of the role.
- Qualified Teacher Status (QTS) with experience in primary education.
- Experience working with children across different key stages.
- Strong knowledge of safeguarding policies and procedures, including the ability to respond to concerns.
- An understanding of trauma informed and restorative practice alongside a willingness to learn more.
- Strong interpersonal and communication skills, with the ability to build positive relationships with diverse stakeholders.
- Experience working with families and understanding diverse cultural contexts.
- Familiarity with relevant education legislation and policies, including the Education Act 2002, Children and Families Act 2014, Equality Act 2010, and Keeping Children Safe in Education (2023).
- Ability to track pupil progress and implement data-driven interventions.
- Commitment to professional development and safeguarding responsibilities.
- Ability to work flexibly, including occasional evenings and weekends.
Ready to Make an Impact? Apply Now! Submit your CV and a supporting statement (maximum 2 sides A4) outlining how you meet the role requirements. Please ensure both documents are in one file.
About the Organisation
The Grenfell Education Hub will open later this year to serve those most affected by the Grenfell Tower tragedy. The hub will provide educational support to children, young people, their families, and local schools.
Following a consultation process in 2023 and 2024, the hub will bring together a team of professionals, including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Coordinator, and a Family Support Worker. Their time will be split between direct work with children and families in the hub and supporting local schools.
The hub’s objectives are to:
- Provide high-quality educational support to as many children and young people as possible.
- Build the skills and confidence of children, families, and education staff in local schools.
- Develop strong relationships with those most affected by the Grenfell Tower fire.
- Accurately assess its impact.
Diversity & Inclusion: The Education Hub is committed to building an inclusive and diverse workforce. We welcome applications from all backgrounds.
Other roles you may have experience in: Primary Education Specialist, Education Consultant, SEN Teacher, Inclusion Lead, Pastoral Support Officer, Trauma-Informed Educator, Education Coordinator, Teaching and Learning Lead, Behaviour Support Specialist.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Training Administrator plays a vital role in supporting the smooth operation of our training services. You’ll work closely with the Training Manager and the wider team undertaking a variety of administrative activities associated with training, with an emphasis on administration for private courses and our learning management system. The role will include supporting live courses, providing administrative support for our training bookings, managing our mailbox, and developing our E Learning content and systems.
This role will suit someone with proven administration experience, excellent IT and data management skills, an eye-for-detail and excellent proof-reading skills. The ability to prioritise workloads and work independently and proactively using your initiative is essential. You will also have a good knowledge and understanding of a PDA Profile of Autism. It's a very busy but interesting and creative role!
The role is part time, working 21.5 hours per week at £13.91 an hour. Actual salary per annum £15,551 (FTE £25,316)
The client requests no contact from agencies or media sales.
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Social Care IDVA - RBKC
Salary: £28,000 - £32,000
Location: Across three locations within RBKC and Hammersmith Head Office
Contract: Permanent
Hours p/w 35 hours per week (some working from home up to 2 days)
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Social Care IDVA will work within a dynamic, fast paced, crisis intervention, advocacy, and support service to ensure the voice of survivors informs every stage of the process, specialising in working with women whose families are involved with Family Children Services and risk to children is a factor. You will work to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women, focusing on working with those aged 18 and over who access the domestic abuse service. This role is part advocacy, part training/education and project work to improve response to victim/survivors experiencing domestic abuse. You will be embedded in the local authority Family Children Services team, working with Social Care professionals to ensure they adopt a trauma informed approach, can recognise the dynamics of domestic abuse and are providing more holistic support. You will be the domestic abuse subject matter expert on site, upskilling fellow professionals and acting as a point of contact for any clients experiencing domestic abuse and support requirements from Family Children Services.
The Social Care project was established in 2021 and has been working in partnership with Hammersmith and Fulham Family Children Services, so the IDVAs will inherit strong working relationships and a commitment from all parties to offering more trauma-informed services. The borough has a focus on prioritising and developing good DA work in social care and this is an opportunity to be a major player in institutional change, ensuring that women accessing Family Children services for their children have an improved experience and that the local authorities are leading the way for all survivors engaging with their services.
Advance delivers nationally accredited, quality marked services in Hammersmith & Fulham, Westminster, Kensington & Chelsea, Brent, Ealing, and across parts of East London. We work within a coordinated partnership response to domestic violence to provide independent domestic violence advocacy and support for women, children and young people and women’s community services for women who are involved in the criminal justice system, in anti-social behaviour or are at risk of breaking the law.
About You:
You will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse in various areas of need, with particular knowledge on children safeguarding/legislation. As an experienced domestic violence advocate who has worked with complex and multiple needs, the post holder will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic violence, of supporting women with child safeguarding, needs, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.
To be successful as the Social Care IDVA you will need the below experience and skills:
You will establish positive, proactive, and innovative working relationships with housing services and partner agencies.Provide high-quality crisis intervention, information, advocacy, and proactive support to women referred to the service, in respect to risk management and safety planning, criminal and civil remedies, housing, health, welfare rights, and children’s legislation.
Your abilities extend to assessing the needs and risks of survivors, carry out short and longer-term risk management, safety planning and support and identify and refer to services appropriate to their needs.Advising women of their rights and options for seeking help and support from other agencies and proactively advocate to ensure barriers to accessing support and protection are reduced. You will work as an advocate and educator to raise awareness and upskill professionals within Children Social Care plus work with colleagues to successfully develop and deliver training.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
· Interviews are taking place on rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
**************************************************************
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email contact the Talent team via our website and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The organisation:
We are delighted to be partnering with a pioneering charity, The Circle, which brings global feminists together to fight for the safety and equality of marginalised and vulnerable women around the world. Founded by singer-songwriter and activist, Annie Lennox and other leading women, The Circle is a space for creative ideas, connections and the opportunity to make change. From small beginnings in 2008, they have grown into an independent network of women and allies from all walks of life who are bonded by the desire to live in a world where women and girls have equal rights and equal opportunities.
They are seeking an Interim Head of Philanthropy and Partnerships to join them for a 5 month maternity contract, driving income and donor engagement via major donors, corporates and special events and initiatives.
Key Responsibilities:
- Act as a key member of SLT, reporting to the CEO and working closely with associated peers to deliver and achieve the organisational strategy
- Lead The Circle’s major gift fundraising, with a focus on HNWI, philanthropy advisors, corporate partnerships and trusts & foundations
- Build a sustainable pipeline of income
- Drive new business activity - identifying opportunities for partnership/support from a variety of high value sources
- Develop new cases for support, building on existing propositions such as A Living Wage for Garment Workers and Ending Violence Against Women and Girls report.
- Identify opportunities for special events/initiatives which could also act as cultivation events for new supporters or one-off large scale fundraisers with high ROI.
Skills and Qualifications:
- An experienced and results driven fundraiser with a major donor background
- Demonstrable expertise in securing five-figure donations from HNWIs/corporate partners/T&F (six-figure experience desirable) and understanding of appeals and events.
- A strategic, creative doer who strikes the balance between leadership, tactics and being hands-on as required
- Self-motivated with demonstrable ability to take the initiative and drive activity – The Circle is a small organisation, and the team work remotely
- Knowledge of partnership agreements and due diligence processes
- A background in international development and/or women’s rights is desirable
- Events/special initiatives expertise desirable
What's on offer:
This role is offering a day rate of £217 - £237 per day PAYE + holiday pay for this 5 month contract. This is a hybrid role with travel into London twice a month. This is a fast moving role and applications will close as soon as a suitable candidate is found.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make adjustments to always ensure a fair process.
Senior Secondary Specialist
We are looking for a Senior Secondary Specialist (term time + 3 weeks only) to join a team providing educational support to children and young people, their families, and local schools in the aftermath of the Grenfell tragedy.
Position: Senior Secondary Specialist
Location: West London (office-based)
Salary: £57,072 - £64,623 per annum (£54,218 – £61,391 actual/pro-rata)
Hours: Full Time (36 hours per week)
Contract: Permanent (term time + 3 weeks only = 42 weeks)
Closing Date: 11.59pm on Monday 21st April
The Role
The Senior Secondary Specialist will play a crucial role in supporting young people affected by the Grenfell tragedy. Working with families, schools, alternative provisions, and colleges, you will help identify individual needs and develop tailored solutions. You will also act as a liaison between families and schools, advocating for children’s needs and ensuring trauma-informed education practices are implemented.
You will:
- Manage and supervise the Primary Specialist and Careers Coordinator, ensuring high standards of support for children, families, and schools.
- Oversee complex cases and provide guidance to team members to embed best practices.
- Conduct baseline assessments and work directly with children and young people to understand their specific needs.
- Provide trauma-informed guidance on the impact of trauma on learning and behaviour, offering strategies for emotional regulation and academic success.
- Liaise between families and schools to ensure staff are well-informed and children’s needs are met.
- Connect families with relevant external support services and refer to health organisations such as the Grenfell Health and Wellbeing Service.
- Develop and run small group after-school teaching sessions (both online and in-person) to supplement the school curriculum in English or Maths.
- Deliver training, workshops, and support to parents, carers, and education professionals on restorative practices and family relationships.
About You
We recognise this is a unique role and therefore realise you may not have experience in every aspect of the person specification. We value enthusiasm, a willingness to learn and passion for building resilience within our community. We therefore encourage you to apply if you feel you align with our vision and approach, even if your experience to date does not match all elements of the role.
- Qualified Teacher Status (QTS) with experience in secondary education.
- Experience working with children across different key stages.
- Strong knowledge of safeguarding policies and procedures, including the ability to respond to concerns.
- An understanding of trauma informed and restorative practice alongside a willingness to learn more
- Experience managing a team and providing professional development support.
- Strong interpersonal and communication skills, with the ability to build positive relationships with diverse stakeholders.
- Experience working with families and understanding diverse cultural contexts.
- Familiarity with relevant education legislation and policies, including the Education Act 2002, Children and Families Act 2014, Equality Act 2010, and Keeping Children Safe in Education (2023).
- Ability to develop policies, track pupil progress, and implement data-driven interventions.
- Commitment to professional development and safeguarding responsibilities.
Ready to Make an Impact? Apply Now! Submit your CV and a supporting statement (maximum 2 sides A4) outlining how you meet the role requirements. Please ensure both documents are in one file.
About the Organisation
The Grenfell Education Hub will open later this year to serve those most affected by the Grenfell Tower tragedy. The hub will provide educational support to children and young people, their families, and local schools.
Following a consultation process in 2023 and 2024, the hub will bring together a team of professionals, including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Coordinator, and a Family Support Worker. Their time will be split between direct work with children and families in the hub and supporting local schools. The hub’s objectives are to:
- Provide high-quality educational support to as many children and young people as possible.
- Build the skills and confidence of children, families, and education staff in local schools.
- Develop strong relationships with those most affected by the Grenfell Tower fire.
- Accurately assess its impact.
Diversity & Inclusion: The Education Hub is committed to building an inclusive and diverse workforce. We welcome applications from all backgrounds.
Other roles you may have experience in: Secondary Education Specialist, Education Consultant, SEN Teacher, Inclusion Lead, Pastoral Support Officer, Trauma-Informed Educator, Education Coordinator, Teaching and Learning Lead, Behaviour Support Specialist.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking a passionate and enthusiastic Operations Manager to join our friendly and supportive team.
Main purpose of post
You will manage Survive’s daily operations to keep the organisation compliant and functioning efficiently and to lead on specific projects to further the organisation’s mission and strategic aims.
You will attend regular meetings with the CEO, be an active member of the Senior Management Team (SMT) and attend other internal meetings and working groups.
You will also be instrumental in the Client Journey working group and their work to streamline and improve services. Where necessary, you will represent Survive at external meetings and working groups.
You will be responsible for the completion of timely performance reports to the Board of Trustees and internal working groups. This role will also provide statistics for internal/external use as/when required.
You will oversee a number of internal projects and external pilot projects.
Outline of main duties
The following is a summary of the key responsibilities of the post. It is not intended to be an exhaustive list, and the post-holder may be required to carry out other duties which are appropriate to the scale and nature of the job role.
Operations:
o ensuring that key tasks and our contractual obligations are being fulfilled. You will ensure accurate and appropriate record keeping across the team on our database, Charity Log.
o working with the SMT on an organisational design structure which meets the needs of our growing service
o attending SMT and Client Journey working group meetings to discuss and resolve organisational challenges and help address ‘bottlenecks’ in service provision’
o taking responsibility for premises including the Micklegate office and remote counselling locations. Includes liaison with the landlord, booking rooms and inspecting premises to ensure they are suitable for counselling
o taking responsibility for health and safety in our York office
o compiling risk assessments for the York office, satellite locations, home workers and external events and activities.
IT and phone systems
o providing training and support on IT and Survive’s systems and software to staff, volunteers and trustees.
o liaising with Survive’s IT and phone/broadband suppliers regarding upgrades, service continuity, security and risk management
o answering first line technical questions before escalating to Fusion Systems
o controlling system access permissions to software applications and Sharepoint folders
o setting up new and managing existing software applications to ensure Survive is making the best use of technology to assist with organisational efficiency
o being responsible for the purchase, upgrading, maintenance and disposal of IT hardware and mobile phones within approved spending limits, and preparing costed proposals for Board approval, where necessary
Policies and procedures
o You will follow Survive policies and procedures including (though not limited to) Safeguarding, Health and Safety, Confidentiality, data protection and information sharing
o You will monitor the data that Survive holds for clients in order to comply with the organisation’s confidentiality policy and with UK GDPR including responding to third party disclosure requests and Data Subject Access Requests (DSAR) from service-users, former service-users and third parties
o You will contribute to the maintenance and development of Survive’s policies and procedures
Resources
o ensuring that Survive obtains value for money and works to achieve efficiency by reviewing practices, systems and processes and making changes and recommendations where necessary
o managing the procurement process for insurance, leases, suppliers and contracts in order to get the best value and to meet the needs of Survive
o attending the Finance and Resources sub-committee meetings to advise on contracts and suppliers
Projects, monitoring and evaluation
o attending external meetings with funders, partners and commissioners where required, and where necessary, provide monitoring and evaluation reports
o attending working groups to represent Survive
o liaising with partners to develop and secure funding for pilot projects and be responsible for ensuring key milestones are met and the production of regular monitoring and evaluation reports
o providing reports to the Board of Trustees including Survive’s performance against Key Performance indicators (KPIs)
o You will plan and deliver specific projects, working with internal and external stakeholders and reporting on key outcomes and deliverables. For example, you will maintain existing accreditations (e.g. The Survivors’ Trust) and work towards gaining new accreditations (e.g. BACP)
Person Specification – Operations and projects manager
Qualifications
- You will have a good standard of general education and ideally a qualification in one or more of the following areas: business administration, project management, charity management
Operations
- Experience of procurement and managing supplier contracts
- Working knowledge of Health and Safety legislation and UK GDPR
- Ideally, you will have worked or volunteered in the charity sector
Team relationships
- Able to deliver training, as required – especially IT training
- Able to work effectively as part of a team and create, build and sustain good working relationships
- Ideally, experience of managing change and supporting a team in embracing new ways of working
Experience, knowledge and skills
- You will have excellent IT knowledge and skills and be able to support the team. You will have experience of Microsoft Office applications and computerised client databases (we use Charity Log)
- You will have ideally have experience of delivering contracted services
- You will have experience of maintaining and enforcing boundaries, adhering to policies and procedures and handling sensitive information
- Ideally you will have some knowledge and understanding of issues relating to rape, sexual assault and child sexual abuse, and its impact on survivors
Projects, monitoring and evaluation
- Experience of overseeing pilot projects, ensuring key milestones are achieved
- Experience of compiling performance, monitoring and evaluation reports
- Able to research, analyse and summarise information
- Ideally have experience of overseeing external accreditation processes
Personal
- An interest in the work that Survive does to support survivors of sexual trauma
- A commitment to uphold and work towards Survive’s values including active promotion of equal opportunities, diversity and inclusive practices
- Able to work independently and prioritise work effectively to meet demanding deadlines
- Able to liaise effectively with statutory and voluntary sector partners and build good working relationships
- Excellent listening skills; written and verbal communication skills
- A flexible approach to work and problem solving and ‘can do’ attitude to get things done
Priorities for the first 6 months – what you will be working on:
- Getting to know the Survive team
- Getting to know key external contacts
- Review of Survive’s suppliers and contracts, including our telephone and video calling needs to ensure we are getting the best value for money
- Review of internal processes as part of the Client Journey group
- Become confident in the use of our client database Charitylog in order to produce reports and statistics
- Understand pilot pathways from NHS and East Riding of Yorkshire
Where possible, interviews will be held on Tuesday 22nd April in York
Please submit a CV and covering letter explaining why you would like to work for Survive, and how you meet the person specification. Letters to be a max of 2 pages of A4.
Survive delivers specialist services and trauma-specific interventions that help adult survivors of rape, sexual assault and child sexual abuse heal,
The client requests no contact from agencies or media sales.
Speech and Language Therapist
We are looking for a Speech and Language Therapist (term time + 3 weeks only) to join a team which provides educational support to children and young people, their families, and local schools.
Position: Speech and Language Therapist
Location: West London (office based)
Salary: £51,429 - £58,140 per annum (£48,857 – £55,233 actual/pro-rata) up to £5000 market supplement available depending on experience
Hours: Full Time (36 hours per week)
Contract: Permanent (term time + 3 weeks only = 42 weeks)
Closing Date: 11.59pm on Tuesday 22nd April 2025
The Role
The Speech and Language Therapist at the Education Hub will provide specialist assessment, intervention and support for children and young people affected by the Grenfell Tragedy. The therapist will conduct comprehensive assessments using evidence-based tools, including formal standardised assessments, observational analysis and dynamic assessment approaches to evaluate speech, language and communication needs.
You will:
• To work on a 1:1 and group basis with children and young people and provide a high level of expertise to develop students’ speech, language and communication skills.
• To give advice, information and support to enable parents/carers and schools to promote the development of speech, language and communication skills.
• To work with families to equip them with the knowledge and skills to create supportive home environments that meet their child’s specific needs.
• Work in close liaison with the Occupational Therapist and the rest of the team to ensure efficient and effective management of children identified with speech, language and communication needs.
• Comprehensively assess children and young people to help identify difficulties in expressive and receptive language, social communication, fluency, and speech sound development, ensuring targeted and effective intervention.
• Produce detailed reports with clear actionable recommendations to inform support plans and guide effective therapeutic and educational strategies, ensuring interventions are tailored to each child’s specific speech, language, and communication needs.
• Develop Speech & Language Therapy training packages, policies, and programmes to parents, carers and professionals.
About You
• UK qualified status and registered with the HCPC (Health and Care Professions Council) with a license to practice.
• Registered member of Royal College of Speech & Language Therapists
• Trained in Hanen, Elklan, Let’s Talk or VERVE Child Interaction (or a willingness to attend training)
• Extensive knowledge of principles in effective working with families and schools and
application to practice.
• Extensive experience of operational caseload management for children with a speech
and language need.
• Extensive knowledge of appropriate assessment and therapeutic interventions
relevant to the client group.
• Strong interpersonal and communication skills, with the ability to build positive
relationships with diverse stakeholders.
• Culturally competent, with an understanding of diverse family contexts and the ability
to tailor interventions accordingly.
• An understanding of trauma informed and restorative practice alongside a willingness to learn more
• Participate in continued professional development and keep informed of relevant
research and best practice, and to maintain HCPC registration.
• Knowledge and understanding relating to the safeguarding of children.
Ready to Make an Impact? Apply Now! Submit your CV and a supporting statement (2 sides A4 maximum) setting out how you meet the role requirements, please ensure this is in one document.
About the organisation:
The Grenfell 'Education Hub' will open later this year to serve those most affected by the Grenfell Tower tragedy. The hub will provide educational support to children and young people, their families, and local schools.
A consultation process in 2023 and 2024 about the needs of the community and the bereaved and survivors led to proposals for an educational ‘hub’. This will comprise a wide range of professionals including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Coordinator, and a Family Support Worker. Their time will be divided between direct work with children and families in the ‘Hub’, and support for local schools. The activity of the hub aims to;
• Provide good quality educational support to as many children and young people as possible
• Build the skills and confidence of children and young people, their families, and education staff in local schools
• Develop strong relationships with those most affected by the Grenfell Tower fire
• Accurately assess its impact
Diversity & Inclusion: The Education Hub is committed to building an inclusive and diverse workforce. We welcome and encourage applications from people from all backgrounds.
Other roles you may have experience of could Speech Therapist, Language Therapist, Speech and Language Therapist, Therapist, Care, Support Group, Support and Advice, Support Service, etc….
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Yard is an award-winning charity that runs adventure play services for children with disabilities and/or additional support needs and their families.
As a Play Team Leader, you will supervise and deliver a range of inclusive social, recreational and adventure play-based activities at The Yard, with the rest of the play team.
Position: Play Team Leader
Location: Linn Park, Glasgow
Salary: £27,000-£29,000 (depending on experience)
Hours: 37 hours per week across a 5-day pattern, Tuesday to Saturday
Benefits: 32 days holiday per annum (including public holidays), training & development opportunities, life assurance, company pension, health cash back plan, free uniform
About the role:
Your daily routine will be as varied as the needs of the people you are supporting. You will be ensuring the safety of the children within The Yard, engaging children and young people in creative play, liaising with their parents and carers, schools and other organisations to ensure service satisfaction remains high and supervising the play and volunteering staff effectively.
About you:
If you would like to work in a supportive and understanding work environment, where the team is highly committed to our mission, we would love to have you on board:
This job is for you if you have:
- Experience of working with children and young people with a range of disabilities.
- Excellent communication skills, both written and verbal.
- Excellent organisational skills and administrative abilities.
- Leadership skills and team building capacity.
We very much welcome previous experience working as: Playworker, Team Leader, Room Leader, Special Educational Needs Coordinator
Creating brighter futures for disabled children, young people and families.

The client requests no contact from agencies or media sales.
Senior Inclusion Specialist
We are looking for a Senior Inclusion Specialist (term time + 3 weeks only) to join a team providing educational support to children and young people, their families, and local schools in the aftermath of the Grenfell tragedy.
Position: Senior Inclusion Specialist
Location: West London (office-based)
Salary: £57,072 - £64,623 per annum (£54,218 - £61,391 actual/pro-rata)
Hours: Full Time (36 hours per week)
Contract: Permanent (term time + 3 weeks only = 42 weeks)
Closing Date: 11.59pm on Monday 21st April 2025
The Role
The Senior Inclusion Specialist will play a crucial role in supporting children and young people with Special Educational Needs (SEN) who have been affected by the Grenfell tragedy. You will work directly with families, schools, alternative provisions, and local services to identify and address individual needs, ensuring that inclusive education practices are implemented effectively.
Key Responsibilities:
- Lead and manage a small team, including an Inclusion Specialist and Family Practitioner.
- Oversee complex SEN cases, guiding families through assessments, referrals, and support plans.
- Provide trauma-informed guidance, advising on how trauma impacts learning and behaviour.
- Work with schools and local authorities to design inclusive education strategies and improve SEN provision.
- Conduct baseline assessments and develop individual support plans for children and young people.
- Deliver training sessions to educators, parents, and carers on SEN best practices and trauma-informed teaching.
- Coordinate diagnostic assessments and liaise with external professionals, ensuring timely interventions.
- Advocate for families, ensuring young people receive the right support within the education system.
- Develop and oversee peer mentoring programs and small-group after-school learning sessions in English or Maths.
- Maintain accurate records and reports, tracking pupil progress and evaluating intervention outcomes.
About You
We recognise this is a unique role and therefore realise you may not have experience in every aspect of the person specification. We value enthusiasm, a willingness to learn and passion for building resilience within our community. We therefore encourage you to apply if you feel you align with our vision and approach, even if your experience to date does not match all elements of the role.
Essential Skills & Experience:
- Qualified Teacher Status (QTS) with substantial SEN experience across multiple key stages.
- Experience working with children affected by trauma, separation, and loss.
- Strong knowledge of safeguarding policies and the ability to respond to concerns.
- Experience managing teams and supporting professional development in SEN settings.
- Knowledge of education legislation and policies, including EHCP processes and the Children and Families Act 2014.
- An understanding of trauma informed and restorative practice alongside a willingness to learn more.
- Ability to design and deliver bespoke interventions for children with complex needs.
- Excellent communication and interpersonal skills, with a strong ability to engage with diverse communities.
- Commitment to ongoing professional development and training.
Ready to Make an Impact? Apply Now! Submit your CV and a supporting statement (maximum 2 sides A4) outlining how you meet the role requirements. Please ensure both documents are in one file.
About the Organisation
The Grenfell Education Hub will open later this year to serve those most affected by the Grenfell Tower tragedy. The hub will provide educational support to children and young people, their families, and local schools.
Following a consultation process in 2023 and 2024, the hub will bring together a team of professionals, including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Coordinator, and a Family Support Worker. Their time will be split between direct work with children and families in the hub and supporting local schools. The hub’s objectives are to:
- Provide high-quality educational support to as many children and young people as possible.
- Build the skills and confidence of children, families, and education staff in local schools.
- Develop strong relationships with those most affected by the Grenfell Tower fire.
- Accurately assess its impact.
Diversity & Inclusion: The Grenfell Education Hub is committed to building an inclusive and diverse workforce. We welcome applications from all backgrounds.
Other roles you may have experience in: SEN Specialist, Education Consultant, Inclusion Lead, Pastoral Support Officer, Trauma-Informed Educator, Education Coordinator, Teaching and Learning Lead, Behaviour Support Specialist.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Purpose of the Job
Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.
This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.
Job Description
Strategy and planning
- Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
- Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
- Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.
Risk management and compliance
- Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
- Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
- Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
- Assess requests made in relation to GDPR.
People management and development
- Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
- Supervise the work of paid staff and volunteers
- Maintain and develop standards of service delivery.
- Advise the Head of Advice on staffing and service-related issues.
- Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
- Ensure that the service area and projects are adequately resourced.
- Ensure recruitment and selection of paid staff and volunteers as appropriate.
- Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
- Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
- Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
- Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy.
- Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
- Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
- Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.
Operational performance management
- Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
- In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients.
- Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
- Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
- Maintain and develop standards of service delivery.
- Take part in internal consistency exercises at least quarterly.
- Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
- Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
- Provide technical support and act as consultant to the advisers.
- Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
- Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate.
- Ensuring that appropriate data protection procedures are in place and are followed by all workers.
- Lead on safeguarding and gender violence issues in accordance with policies.
Other duties and responsibilities
- Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.
Stakeholder Engagement
- Collaborate with management and other departments to align quality standards with organisational goals.
- Engage with external partners and regulators to ensure compliance with industry standards and share best practices.
Reporting and Analysis
- Prepare and present reports on advice quality metrics to management and stakeholders.
- Utilise data to identify trends, risks, and opportunities for improvement.
Confidentiality and safeguarding
- Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
- Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
- Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.
Research and Campaigns
- Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys
Person Specification | What you need to do this job
Essential Criteria
- Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
- Ability to plan and manage projects.
- Commitment to continuing professional development.
- Experience of monitoring and maintaining service delivery against agreed targets.
- Ability to plan and prioritise own time and work and work of others in a pressured environment.
- Experience of analysing information to produce reports.
- Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
- Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
- Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
- Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports.
Desired Criteria
- Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
- Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
- Experience of supporting change.
- Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
- Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
- Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Experience in managing budgets.
- Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
- Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
- Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
- Access to own transport and able to work at any service location in the Bureau’s area of operation as required.
Application Process:
To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.
If you do not complete a full supporting statement in the requested format, your application may be rejected.
Addressing each point of the person specification
This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile. Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.
Please provide one example for each requirement. You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words.
A useful guide might be S.T.A.R:
- Specific – give a specific example
- Task – briefly describe the task/objective/problem
- Action – tell us what you did
- Results – describe what results were achieved
Please provide recent work examples wherever possible. However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.
We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.
Interview Process:
The closing date is Friday 2nd May 2025, 6pm
Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.
Our selection process consists of three stages:
- Stage 1 – Telephone Interview:
Initial interviews will take place via telephone on Thursday 15th May 2025.
- Stage 2 – Formal Interview (In-Person):
Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview on Monday 19th May 2025.
- Stage 3 – Practical Activity & Final Q&A:
Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final questions.
Please note that Stages 2 and 3 will take place on the same day.
To help people solve their problems by providing options.
The client requests no contact from agencies or media sales.