Support Work Jobs

Prisoners Abroad is a unique UK-based human rights and welfare charity providing advice and support to people affected by overseas imprisonment. We help British people during their incarceration, when they return to the UK and need support to resettle and reintegrate, and we also support their family and friends throughout the trauma.

It doesn’t matter to us the reasons people find themselves in need of our support – and we never judge. Our range of support makes sure they survive, mentally and physically, so that they can face the future with hope.

This is an exciting time to join our friendly, caring prisoner and family team, who help people in prison overseas and their families throughout their time of imprisonment.

As a caseworker you will be the first point of contact for many people who want to use our services - some distressed because they’ve just found out their loved on is in prison, others wanting us to book a prison visit or those that want to talk about their situation.

You will provide practical information, advice and emotional support and liaise with British embassies and other authorities around the world to discuss cases and issues. 

You don’t need to have previous casework experience, but you must have a real empathy for our work, be an articulate, sensitive communicator, able to use your creative problem-solving skills, and be someone who will enjoy working in a small team to deliver and develop our services.

It is desirable if you can speak French to a standard that you are confident in making phone calls. A willingness to learn and work with initiative is essential, as is meticulous attention to detail.

This role is offered on a full-time, permanent basis. We offer 30 days’ annual leave a year in addition to bank holidays and a 6.5% employer contributory pension (minimum employee contribution of 1.5%) as well as a range of enhanced leave and as much tea and ground coffee as you can drink! We deliver our services from our purpose-built office that is located a 3-minute walk from Finsbury Park Station (zone 2) which is 10 minutes from Oxford Circus and serviced by the Thameslink, Victoria & Piccadilly lines.

For further details about Prisoners Abroad and this role, please read the job pack and if you would like to apply, please complete our online application form (link in the job pack).

NO MORE is seeking a dynamic and driven Business Development Intern to support our Development Team. This full-time internship offers a unique opportunity to gain hands-on experience in nonprofit development, focusing on individual giving initiatives, donor communications, and the preparation of grants and proposals. The intern will work in a hybrid model, primarily in-person with a remote working day each week. This role is ideal for someone passionate about international development and/or social justice and eager to contribute to impactful fundraising and communications efforts.

We're looking for a Housing & Income Officer to join our Landlord services team located at our Head Office moving to Caledonian Road this year.

£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives.

A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.

Managing a patch of 400+ units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience.

Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage.

In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time.

Fixed term contract of 6-9 months

Needs to be able to travel, some homeworking but priority is out on site visiting customers in their homes and having a presence in the community.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases
Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .
The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.
A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.
A willingness to "go the extra mile" when working with our customers

What you'll bring:

Essential:

Experience of monitoring rent accounts and managing rent arrears
Experience of using computerised rent systems to monitor arrears and record information
Extensive knowledge of welfare benefits ,especially housing benefit
Experience of liaising with housing benefit departments ,the DWP and other external agencies

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description

Are you ready to make a difference in the lives of young people? If so, St James' Church, Rowledge, Surrey is seeking a dynamic Youth and Children’s Ministry Lead to join our team!

At Saint James’, we are a welcoming, open, and inclusive community dedicated to worshipping God, loving one another, and serving our neighbours – both gathered and scattered. With hundreds of years of history, we are a thriving church, and our worship is a mix of traditional and contemporary. We are set in a village one hour from London, not too far from the coast, and half an hour from Heathrow.

As our Youth and Children’s Ministry Lead, you will have the opportunity to direct, oversee, and grow our vibrant Anglican ministry for children, youth, and young adults. Additionally, there will be an opportunity to be involved with ecumenical work with other churches going into schools in the Farnham area. YOU WILL BE AT THE HEART OF IT ALL.

We are looking for someone who is passionate about empowering teams, building relationships, and creating lasting experiences for our young members. Your Sunday Mornings will never be the same, so if you are Thirsty or #hungry, or keen to find out more about Big Fish or Little Fish, we want to hear from you!

This could be a great place to start your career, so don’t miss out on this exciting opportunity to join our mission-driven team.

Starting Summer 2024, the Appointment will only be made subject to receipt of satisfactory references and an enhanced level DBS check.

An exciting opportunity to develop and expand your communications skills for the lead organisation on pensions, pay and reward in the higher education sector. We are looking for an exceptional, talented individual to work at a national level as part of our growing communications team. We offer a new challenge in a unique environment with the opportunity to work and develop with talented people in a streamlined organisation.

The Universities and Colleges Employers Association (UCEA) is a membership organisation that is the leading voice on employment and reward matters in the UK Higher Education (HE) sector. We are a small team supporting our 170 members - HE providers such as universities - to be employers of choice through collaboration, advocacy and expert advice, facilitating their work in delivering effective employment and workforce strategies. 

Our new strategic plan 2024-27 leads with enhancing employee experience and supporting member organisations in their workforce development and transformational plans with the inclusions of explicit references to UCEA modelling good practice as an employer.

Led by the Head of Communications and Membership, UCEA’s expanded communications team will deliver communications provisions for members and support colleagues internally to deliver services for members.

The core activities include drafting briefings and statements, handling media enquiries, media monitoring, preparing publications, communications campaigns and infographics.

In addition to the generic communications support, this post specialises in pensions media and communications and will provide content for employers through both the UCEA and USS Employers websites.

You will be expected to operate effectively across a broad range of pensions communications and membership areas, with a blend of autonomy and teamwork. Your communications background will be at a major pension scheme, at an employer offering one or more such schemes, or in delivery of communications in other financial specialisms such as actuarial or insurance. Experience of membership organisations and/or some knowledge of the HE sector would be advantageous.

The postholder will have outstanding communication skills and the ability to prioritise and help deliver a complex and varied workload. 

The post is offered as full-time on a permanent contract and is hybrid, working at our offices in Bloomsbury, central London, as well as some remote working each week. 

This UCEA role comes with an attractive reward package including: membership of the SAUL pension scheme; 25 days annual holiday plus statutory holidays and any associated days when the office is closed (currently four days over Christmas and New Year); generous occupational sickness absence scheme; annual personal development budget; interest-free season ticket loan; Cycle to Work Scheme; Employee Assistance Programme; Fitness & Wellbeing scheme (for participation in gym, fitness and other health and wellbeing activities); membership of Benenden Healthcare.

Find out more

If you think this role could be for you, please download the Information for Applicants pack, which includes the job description and person specification, or visit our website.

How to apply

Apply through CharityJob, submitting your current CV and a covering letter outlining and entitled ‘The relevance of my experience to the position of Communications Officer - pensions’.

The closing date for applications is Midday on Monday 8 July 2024.

Interviews are expected be held on Thursday 18 July and Monday 22nd July at the UCEA offices at 20 Tavistock Square, London WC1H 9HU.

All candidates must have proof of their right to work in the UK.

No agencies please.

In the first 18 months since Martingale was launched, we have recruited 50 Scholars to undertake postgraduate degrees across our eight partner universities and committed over £4m in Scholarships. We are looking to expand into new subjects in the near future and devise new interventions to improve social mobility in postgraduate education longer-term.

As Partnerships Officer, you will work collaboratively with the Chief Executive and the Communications Manager, as well as consultants and Martingale Ambassadors.

Martingale works with a broad range of partners, supporters and collaborators to ensure our work is impactful and targeted. You will lead on managing our partnerships with charities and other organisations and help Martingale to grow major donor income streams by supporting the development of new and existing relationships. You will be responsible for identifying, researching and cultivating new potential funders, including contributing to their ongoing stewardship. 

Key responsibilities  

It is a hugely exciting time to be working in the online safety field. New regulation created by the Online Safety Act is set to significantly increase companies’ duties to keep users safe, especially children. At the same time, the online issues which families are contending with continue to evolve at pace: from mis- and dis-information in the age of generative AI, to increasing volumes of misogynistic online abuse, and data and privacy risks to name just a few.

There is cross-party consensus on the importance of tackling these issues, and a real appetite for practical, evidence-led solutions.

Against this backdrop, and ahead of a new government, Internet Matters is recruiting a Policy Manager to help ensure that our voice is heard in these conversations, advocating for the interests of children and families to be put first. This wide-ranging role will include:

• Delivering policy projects on particular issues or themes (e.g. reports, briefings, roundtable events) – and supporting projects from other teams which have policy components. The successful candidate will author external-facing outputs, with support from the wider team.

• Stakeholder engagement, public affairs and influencing – maintaining and developing a network of contacts across Government, Parliament, regulators, the third sector and industry. Identifying opportunities to push forward our agenda with key decision-makers, including through active participation in meetings and events.

• Reactive policy work – e.g. monitoring the policy landscape, writing blogs, producing briefings, responding to consultations. 

• Supporting the successful running of our Expert Advisory Panel and Vulnerable Users Working Group, e.g. though producing minutes of discussions, diarising meetings, sourcing speakers, compiling agendas, etc. 

• Contributing your ideas to team discussions about the overarching strategy for our policy and research work.

About you 

The successful candidate will have professional experience of working in policy, public affairs, or a closely related field. Knowledge of online safety/tech policy would be beneficial, but is not a requirement.

You may have worked for another charity/not-for-profit, a trade association, in government or in Parliament. You are excited by the opportunities of working in a small organisation, where everyone lends a hand to deliver key priorities, and where you can contribute very actively to our wider thinking and strategy.

Sometimes your work may focus on one or two of the key responsibilities listed above more than the others, in line with organisational need and external developments. We are therefore looking for someone who is comfortable with embracing all aspects of the job, with support, even though you may well have a preference for (or greater experience in) certain aspects of it. We are particularly keen to hear from candidates who have experience of public affairs and influencing work, given that external outreach is likely to be a significant focus for us in the year ahead, but please do still apply if your experience lies more elsewhere (e.g. writing reports).

Skills, knowledge and experience  

Essential 

• Professional experience of working in policy, public affairs, or a closely related field. 

• Knowledge of the policymaking process and how it can be influenced, e.g. through Parliament.

• Excellent analytical skills – ability to read and dissect complex information. 

• Experience of producing high quality written outputs at speed, including reports, briefings and blogs.

• Ability to collaborate effectively with internal and external stakeholders. 

• Project management experience. 

• A flexible and proactive outlook. 

Desirable 

• Experience of working in online safety and/or technology policy. 

• Experience presenting and sharing policy and research in a range of settings, including at external meetings and events, tailoring messages to different audiences. 

Please note that the postholder may be required to attend occasional evening events or meetings.

All applicants must have legal authorisation to work in the UK.

What else you should know 

We offer all employees: 

• 28 days holiday per annum plus all UK Bank Holidays. 

• Extra holiday with length of service up to a maximum of 31 days. 

• Hybrid working – split between our office in Central London and home working 

• Option to take two volunteering days each year. 

• Quarterly team events. 

• Season ticket loan scheme. 

The deadline for applications is 23.59 on Tuesday 9 July. 

About Bank Workers Charity 

We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving. 

About you 

Our ideal candidate will have proven experience of working in an administrative role.  Clear experience of handling enquiries sensitively and with compassion across multiple communication channels is key, coupled with an awareness of issues facing elderly/disabled people and services available within the wider community.  

You will have a basic understanding of the charitable and grant giving community. 

About the role 
Central London based.  Whilst hybrid working (currently two days a week office based for FTE) is offered, the post holder will be required to be in the office more frequently at some points in the year to deal with seasonal administrative tasks.

The working hours for this role are 21 hours a week with flexibility to work the hours over 3 to 5 days as long as they include Monday and Tuesday. 

As our Services & Grants Administrator, you will provide administrative support to the Services and Grants team, allocating incoming enquiries, coordinating weekly grant payments and other administrative tasks as required.  You will administer a small regular grant programme and identify clients who would benefit from further in-depth support whilst ensuring excellent customer service. 

You will also manage enquiries in the email inbox as well as distribution of web-based enquiries to the Services and Grants team within one working day of receipt. 

What we offer 

We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.

 Our benefits include: 

• 28 days holiday plus statutory bank holidays (pro rata for part time staff) 
  (with the option to buy additional leave) 

• 8% employer contribution to BWC’s pension scheme and up to 3% matched with employee contributions 

• A wide range of employer funded wellbeing experiences through Heka 

• Flexible benefit provision (including Medicash plan, cycle to work, payroll giving and electric car scheme) 

• Group Life Cover (three times annual salary) with option for additional cover 

• Weekly wellbeing half hour 

• Season Ticket Loan (upon successful completion of probation) 

• Employee Assistance Programme

To apply, please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement outlining how your experience meets the criteria set out in the person specification.

Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.

We're looking for a kind, compassionate and resilient Team Leader to join our Homelessness service in Kensington and Chelsea.

£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front-line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

Heaney Hub implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, particularly those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision, case work management and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

- Educated to degree level or equivalent

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

We're looking for a kind, compassionate and resilient Team Leader to join our Homelessness service in Kensington and Chelsea.

£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front-line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

Heaney Hub implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, particularly those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision, case work management and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

- Educated to degree level or equivalent

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Disability Solutions West Midlands are seeking a motivated individual with an advice background who is looking for additional training to become our DisAbility Connect Project Worker. The successful candidate will have a knowledge of the health and social care/local community landscape and experience of working in the community advice sector, or social prescribing. The successful candidate will have a full driving licence and daily use of a car.  We warmly welcome applications from ex-military personnel.

Role Responsibilities: 

You will be delivering a unique and innovative information and advice-based support and enablement service for people with disabilities who are living complex and challenging lives:

· Helping them to understand and identify the issues that are undermining their quality of life.

· Exploring options for solutions, opportunities, and ways forward with clients and helping them to make choices.

· Supporting clients’ development of action plans.

· Enabling clients to fulfil their action plans and gain the life-toolkit and ability to manage future setbacks and take advantage of new opportunities.

37 hours per week with starting salary of £23,698 with pension contribution and Employee Assistance Programme.

Currently office-based Monday, Tuesday, and Thursday 08.30am-4.30pm, with other hours currently home-based (Wed, and Fri).

About Disability Solutions West Midlands (DSWM) - we are a user-led pan-disability charity based in Stoke-on-Trent and have been working in the city for over 40 years. Our mission is to empower people with disabilities and long-term health conditions to attain the highest possible quality of life, through listening, information, advice, guidance, and emotional support.

The DisAbility Connect Project is an innovative project which offers bespoke information and advice, assessment, and action-planning for people with disabilities and/or long-term health conditions.

The project strives to help those who are not connected to appropriate benefits, services, and opportunities in their communities, with the aim of helping individuals and their families to improve their standard of living.

Please see full job description below for further information. 

Please note: Candidates attending interview will be asked to deliver a presentation for no more than 7minutes responding to the following question:

“'What challenges do you feel people with disabilities and their families may face when seeking and engaging with support, services, and opportunities within the community?'

Candidates are asked to bring their presentation on a data stick. A laptop and projector will be ready for candidates to use on the day of the interview.

£43,769 -£51,491 per annum (Agile - working a minimum of 40% across each month at our London Headquarters, Demark Hill) or £39,079 – £45,974 per annum(Agile Flex - working Less than 40% attendance at our London Office)

London, SE5 8FJ

The Salvation Army is seeking the right person to provide specialist expertise in the development and delivery of a national children’s discipleship strategy – with a focus on resourcing, equipping and inspiring children (ages 5-11) in local corps, centres and the wider community.

The Children’s Specialist (Discipleship) will work as part of the Children & Youth Department team (CY) that is seeking fullness of life for all with Jesus by raising leaders and young people who are disciples of Jesus in our tradition of social change and justice.

This ambitious vision is outworked through three integrated ministry essentials.

• Discipleship: Equipping and inspiring children and young people to become passionate follows of Jesus Christ.
• Leadership: Equipping and inspiring children’s and youth leaders of all ages to enhance their communities and our world.
• Mission: Engaging with children and young people and the issues that affect them in their community.

The successful candidate for this full-time position is expected to be an experienced children’s practitioner with an in-depth understanding around childhood development, emotional health and wellbeing, children’s discipleship, spirituality, transition stages, and of culture’s influence on how faith is formed and nurtured. You will have current experience of working with children in a professional capacity e.g., within a church, national charity, education and or social work sectors, and in creating innovative, relevant, and engaging discipleship and outreach resources for children in local corps, centres and the wider community. In addition, excellent collaborative, organisational and project management skills; ability to multi-task, creative writing and thinking, initiative and attention to detail are required. Experience of The Salvation Army is desirable but not essential.

It is a genuine occupational requirement that the successful candidate must be a committed and practising Christian.

This permanent position is agile in nature including frequent national travel to support local children’s work and to The Salvation Army’s headquarters 1 Champion Park, London SE5 8FJ.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, enhanced DBS Disclosure Child Workforce and proof of right to work in the UK

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme Leader, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan; an employee assistance programme.

Working hours: Minimum of 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London 

Closing Date: 14 July 2024

Interview date: 24th July 2024

NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.

NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.

We are recruiting a policy officer to join our busy, supportive and high performing team. The current focus of this role is to support our analysis and influence of the national policy agenda on NHS funding and finances. This portfolio is one of the most high profile, broad and reactive areas of work in our organisation. In a given week you may be asked to do some of the following:

• Analyse a new piece of financial guidance for senior NHS leaders, and draft a briefing for members
• Devise a project plan, with support from the policy advisor, to gather insights from trust leaders on financial performance
• Write briefings for senior leaders at NHS Providers ahead of key stakeholder meetings, sometimes within tight deadlines
• Conduct research into a new policy area, and horizon-scan for upcoming milestones
• Collaborate with communications colleagues to draft a press release or blog about the financial and operational challenges facing trusts
• Organise logistics for a roundtable between our members and NHS England

Background knowledge of the NHS would be advantageous but is not essential for success in this role. The key requirements are set out in the person specification below, but particularly:

• to have an appreciation of the policy implications of the portfolio and interest in learning about the detail of these
• ability to organise your workload (with support from the policy advisor)
• strong written and verbal communication skills
• ability to build effective working relationships both within and, where appropriate, outside the organisation.

The role will be of interest to all applicants who wish to broaden their experience of health policy and develop their understanding of the NHS.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.

We are looking for a confident communicator, who is happy working with groups of people, with a passion for making sure people have information they need to make informed decisions about their lives. The Navigator will work with people experiencing homelessness, homelessness services, and health services to create better access to health information and healthcare.

Job overview

Job Title: Health In-Reach Navigator 

Reporting to: Health Promotion Manager

Contract Length: Fully funded until the end of March 25 with a good chance of continuation funding.

Hours: Full Time 37.5 Hours per week (30 Hours a week is also an option) 

Leave: 28 Days per year + 8 days Bank Holidays

Salary: £ 30,000 Plus 5% pension 

Location:  The role will require onsite working in our Kennington office and in homelessness services across London. There will also be some opportunity for working from home. 

Candidates who meet the specification, with experience of social exclusion due to homelessness, imprisonment, migration or otherwise being part of a marginalised population, will be given priority access.  

Overview: 

Groundswell is recruiting a Health In-Reach Navigator to join our Health Promotion Team to arrange, develop and run Health Promotion In-Reach sessions in homelessness services across London. 

We know that if you are experiencing homelessness, you will be disproportionately affected by health inequalities and often lack access to suitable information and support that could help you independently manage your health and wellbeing. Our approach: 

• Everyone has a right to access healthcare including screening and preventative services. 

• Health and wellbeing look different for everyone. Health promotion should not alienate people by setting standards that are unattainable but should support them to look at what they can practically do to feel better right now. 

• Everyone’s ‘normal’ is different. Someone who is smoking crack or who is dependent on alcohol might have bodily functions that are different to what is ‘normal’ for the average person. People need to be aware of their own ‘normal’ so that they know when something is wrong. 

The Health In-Reach Navigator will be working with the teams in hostels and day centres, going to the places where people live or go to access vital services like food and showers. Ideally, they will have their own first-hand experience of using or working in services supporting people around homelessness, substance misuse, mental health, poverty, asylum and immigration, or the criminal justice system.

Our services are co-produced by people with first-hand experience of the issues we are trying to address.

The Navigator should be comfortable with continuously evolving and adapting the service, tailoring it to the specific needs of the people we work with, developing sessions informed by direct feedback and direction from people living in hostels and using homelessness Day Centres. 

Our Health Promotion Work 

The Health Promotion Team:

• Deliver group ‘in-reach’ sessions led by staff and volunteers with first-hand experience of homelessness, using health promotion resources to engage people with health issues and talk to them about options available.

• Support clinical services going into hostels and day centres to deliver preventative health measures such as screening and vaccinations. 

• Co-produce and support the development of accessible health promotion resources about health services and health issues with people who have experienced homelessness that inform, advise, and help people manage their health.

• Co-produce health and wellbeing resources for staff working within the homelessness sector, better equipping them to support the people who use their services and improve longer term health outcomes.

• Contribute to producing resources for staff working in healthcare, better equipping them to understand the challenges that people experiencing homelessness might face in accessing services.

We have a range of accessible, targeted materials around vaccination, screening and other health issues that can be used by our team and supported accommodation staff to support sessions. We are planning to develop more of these, particularly looking at screening and rights to access healthcare. 

By carrying out Health Promotion In-Reach in hostels and Day Centres we aim to: 

• Increase awareness of specific health issues, what services are available and the pathways for accessing them. 

• Encourage people to identify their own health priorities, and to address their health concerns, offering them the tools to tackle issues and access services.

• Support people in identifying shared interests in particular health issues and delivering in-reach sessions that demonstrably reflect those shared interests. 

• Reach more people to support with 1-1 appointments through our Homeless Health Peer Advocacy (HHPA) service. 

The group in-reach model enables people with similar experiences to come together and reflect on overcoming challenges. As a project based on Advocacy principals, we do not tell people what they should do; but encourage autonomy to make safe and realistic choices. We: 

• Meet with people to ask what their health priorities are and look at potential topics for upcoming sessions. These topics are then shared with the staff team from the hostel/day centre so they can feed in. 

• Draft an in-reach programme and plan dates, times, and promotion of sessions, involving staff teams at each site. 

• Organise and co-deliver 5-10 sessions on the priorities identified by people experiencing homelessness and the staff working with them 

• All sessions focus on residents’ voices being heard first, then Groundswell facilitated discussion supported and informed by Groundswell health promotion information and/or clinicians. 

The Health Promotion team also work with a range of external partners around screening and preventive care.

We work with partners to arrange health events at homelessness services; promoting the sessions by talking to residents prior to teams visiting and supporting on the day to maximise uptake.

About HHPA  

Our Health Promotion work sits alongside our Homeless Health Peer Advocacy (HHPA) Program. Groundswell created HHPA in Westminster in 2010, to support people experiencing homelessness to overcome multiple barriers preventing access to healthcare, initially through funding from the NHS Regional Innovation Fund. Since then, HHPA has since flourished into a multi award-winning service working across London.

Health creates a foundation to move out of homelessness. Groundswell’s person led health services enable people who are homeless to access the health care they need, so they are not disadvantaged by the health inequalities embedded in our systems. Our health work is  delivered by a team where most people have their own experience of homelessness,  shared experience builds up a level of trust when there can be mistrust of ‘professionals’, because of past trauma or negative experiences.

The service is delivered by volunteer Peer Advocates and staff Case Workers, who build trusting relationships with clients and support them to access, navigate and use healthcare services. They aim to increase people’s self-confidence and improve their ability to independently access the services they need, which can include everything from registering for a GP, dentistry treatment, mental health referrals, hospital appointments, and much more.

Groundswell is unique in bridging the divide between health and homelessness organisations. We work in partnership with numerous organisations across London to support the delivery of our peer advocacy service. 

Health In-reach Navigator Tasks 

The Health In-Reach Navigator will be a vital member of our team, working collaboratively with various partners and agencies to deliver In-Reach sessions and connect individuals experiencing homelessness with essential healthcare services. This position offers autonomy, flexibility, and the opportunity to make a meaningful difference to people’s lives.

Lead on planning and delivery of health promotion sessions working with key stakeholders to shape sessions: 

• Develop and maintain links with hostels, Day Centres, and health teams in the Boroughs where Groundswell works to identify suitable services for delivery of health promotion work. 

• Working with people using services, and staff working in services; identify health priorities and plan, design and deliver sessions that reflect those priorities, tailoring them to people’s needs. 

• Work with staff at services to ensure risk assessments are in place.

• Work with the Health Promotion Manager to create ways of getting feedback from participants to ensure the sessions are continuously being developed to meet people’s needs. 

Plan, promote and deliver one off health & well-being events with stakeholders: 

• Work with the Health Promotion Manage and key stakeholders to help plan health days at hostels and Day Centres. 

• Represent Groundswell at planning meetings for events for health events, working with partners to develop sessions, ensuring learning from past events is considered. 

• Support the organisation and delivery of health days working alongside clinical and homelessness partners. 

• Promote the health days to people using local services. 

Work with clinical teams offering preventative health care work in community settings across London: 

• Work with the Health Promotion Manager to ensure we are linked in with homeless health teams in the Boroughs where we work and are supporting their in-reach into hostels and Day Centres. 

• Develop and maintain relationships with a range of partner organisations including mainstream GP surgeries, hostels, and specialist homeless health services. 

• Work with homelessness services prior to visits from clinical teams to promote sessions and make sure people have the information they need to decide whether to take part, maximising take up on the day. 

• Work alongside Groundswell in-reach volunteers to support clinicians to engage with people during sessions at hostels and day centres. 

• Support clinicians in engaging with people experiencing homelessness. 

• Manage any referrals that need to be made to the HHPA team for one-to-one support to access external health services. 

Share learning internally and externally: 

• Provide feedback to Groundswell’s communications team on the health priorities raised by people experiencing homelessness so we can ensure we are developing relevant resources. 

• Contribute to co-production of health promotion resources feeding in the concerns and questions we are hearing from our health promotion work. 

• Support and contribute to the training of Groundswell volunteers and staff about In-Reach delivery.

• Work with the Volunteer Co-ordinator and Health Promotion Manager to support In-reach volunteers. 

• Attend conferences and learning events to learn and share learning. 

Develop, plan and contribute to ongoing quarterly monitoring, review, evaluation, and reporting of the health promotion work: 

• Work with the Health Promotion Manager to develop the project and plan future work. 

• Contribute to reports on In-Reach delivery for commissioners and other stakeholders externally. 

• Record and share feedback from people experiencing homelessness and partners 

General Duties: 

• Help to foster a co-operative and supportive team.   

• Represent Groundswell in an appropriate manner.   

• Participate in training as agreed and in regular supervision and appraisal with your Line Manager.   

• Promote equal opportunities in all areas of work.   

PERSON SPECIFICATION 

EXPERIENCE & KNOWLEDGE  

Gained through employment, volunteering or lived experience  

1. Facilitating groups or running health promotion or training sessions. 
2. Working with people who might face barriers to accessing healthcare. 
3. Developing relationships with external organisations. 
4. Planning events or projects. 
5. Understanding of the barriers that certain groups face in accessing healthcare. 
6. First-hand experience of social exclusion due to homelessness, imprisonment, migration or otherwise being part of a marginalised population. 
7. Involvement in health promotion. 

SKILLS & ABILITIES  

Gained through employment, volunteering or lived experience  

1. Able communicate with variety of audiences, presenting information effectively in person, at meetings, and via phone and e-mail. 
2. Able to plan individual work using a solution orientated approach. 
3. Basic IT skills - able to use Word, e-mail and carry out basic internet searches.  
4. Able to take the initiative and being able to think on the feet. 

BEHAVIOURS   

Gained through employment, volunteering, or personal experience  

1. Understanding and support of Groundswell’s core beliefs.
2. Able to communicate naturally and empathetically, build rapport quickly and to earn respect and trust.
3. Ability to model the promotion of equality and inclusion. 

Support provided and reasons to join us.  

• Regular guidance, support and the opportunity to reflect on their work through regular catchups and supervisions with your Line Manager  

• Reflective practice with a trained therapist.  

• Access to training and development opportunities - this project is part funded by Westminster Public Health and through them there is the opportunity to take up a range of public health related training and qualifications. 

• Teamwork - regular opportunities to contribute to and learn from the wider Groundswell’s team.   

• Strategic input - opportunities to input into Groundswell’s strategic direction.  

• Feedback process - be able to input into working practices and know where to turn if any problems arise.  

• Cost of living pay increase - Groundswell believes that annual cost of living (COL) increases should be awarded if it is financially viable to do so. The Board will look at awarding a COL increase every year when they set the budget at the July board meeting and will approve this if it is financially viable.  

Application process

Application 

To make an application, please submit your CV along with a cover letter which explains: 

• how you meet each of the areas outlined in the person specification above and  

• why you are interested in doing this job.

The deadline is Monday 8th July, 5pm. Please submit your CV and Cover Letter 

Please note that we can’t consider applications that don’t have a cover letter. Your cover letter is important - we decide who to interview based on how people show us that they have the skills, knowledge and experience we have asked for in the person specification. Your cover letter needs to show how you meet each of the criteria listed in the person specification as fully as possible and why you would like to work for Groundswell.   

The following advice is designed to help you with your application:   

• Read the job description, person specification and general information on the organisation This information will help you gain an understanding of how Groundswell is organised, what the aims of the organisation are, and what the job entails.   

• Look carefully at the person specification The person specification states what essential skills, experience, knowledge and understanding we feel an applicant should have, as well as desirable areas that would assist you in carrying out your duties. A person having all these abilities and experience would be an ideal candidate. As none of us are perfect, please do not be put off from applying if you do not have all the desirable skills mentioned.   

• Look at your experience, including any experiences you have had outside of work, such as community/voluntary/leisure/political interests.   Also remember that your life experience is also valid. Do not undervalue yourself; if it is relevant information, include it in your application.   

• When you write a covering letter a good way to start is list all the essential criteria listed in the person specification and write a couple of sentences under each. This makes sure that you have addressed all the points.  

• Gear your application to the specific job using the person specification as a guide for the area to be covered. If you send only a CV, and do not directly address all the questions in your cover letter/personal statement, you will not be considered for shortlisting. Do not simply repeat your current duties. Pick out the skills, knowledge and experience required by the job and show that you have them.  

Interviews 

Candidates will be notified if they have been invited to interview by Friday 12th July at the latest. We are a small charity with limited resources and are unable to give feedback on unsuccessful applications before the interview stage. If you have not been notified by this date, then please assume you have been unsuccessful on this occasion.  Interviews will then be held on week commencing Monday 15th July 2024. 

Pre-employment checks 

Two references will need to be taken up before a job offer can be made. Please include reference details in your application. One should be your current or most recent employer, and the other someone who has known you in a professional capacity for at least two years.  We will not contact any referees before the interview and only after you grant consent. 

Because of the nature of this role, we will have to carry out a DBS check on the successful candidate.  Having a conviction will not necessarily bar a candidate from employment; this will depend on the circumstances and background of the offence(s) in relation to the requirements of the job.    

Many thanks for taking the time to look into this role – it is an exciting opportunity, and we hope you will consider applying.