Statutory Jobs

Job Title: Floating Support Worker

Location:Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,104 per annum, inclusive of London weighting allowance if applicable
Contract type: Full Time, Fixed Term Contract (Until March 2026)

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Floating Support worker to provide high quality practical and emotional support to survivors of domestic violence and their children in the community.

The post-holder will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse. You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities. 

The successful appliant  will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. Additionally, you will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player. 

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 25 April 2025

Interview Date: 6 May 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We are seeking a passionate and enthusiastic Operations Manager to join our friendly and supportive team.

Main purpose of post 

You will manage Survive’s daily operations to keep the organisation compliant and functioning efficiently and to lead on specific projects to further the organisation’s mission and strategic aims.

You will attend regular meetings with the CEO, be an active member of the Senior Management Team (SMT) and attend other internal meetings and working groups.

You will also be instrumental in the Client Journey working group and their work to streamline and improve services. Where necessary, you will represent Survive at external meetings and working groups. 

You will be responsible for the completion of timely performance reports to the Board of Trustees and internal working groups. This role will also provide statistics for internal/external use as/when required.

You will oversee a number of internal projects and external pilot projects.

Outline of main duties 

The following is a summary of the key responsibilities of the post. It is not intended to be an exhaustive list, and the post-holder may be required to carry out other duties which are appropriate to the scale and nature of the job role. 

Operations:

o ensuring that key tasks and our contractual obligations are being fulfilled. You will ensure accurate and appropriate record keeping across the team on our database, Charity Log.

o working with the SMT on an organisational design structure which meets the needs of our growing service

o attending SMT and Client Journey working group meetings to discuss and resolve organisational challenges and help address ‘bottlenecks’ in service provision’

o taking responsibility for premises including the Micklegate office and remote counselling locations. Includes liaison with the landlord, booking rooms and inspecting premises to ensure they are suitable for counselling

o taking responsibility for health and safety in our York office

o compiling risk assessments for the York office, satellite locations, home workers and external events and activities.

IT and phone systems

o providing training and support on IT and Survive’s systems and software to staff, volunteers and trustees.

o liaising with Survive’s IT and phone/broadband suppliers regarding upgrades, service continuity, security and risk management

o answering first line technical questions before escalating to Fusion Systems

o controlling system access permissions to software applications and Sharepoint folders

o setting up new and managing existing software applications to ensure Survive is making the best use of technology to assist with organisational efficiency

o being responsible for the purchase, upgrading, maintenance and disposal of IT hardware and mobile phones within approved spending limits, and preparing costed proposals for Board approval, where necessary

Policies and procedures

o You will follow Survive policies and procedures including (though not limited to) Safeguarding, Health and Safety, Confidentiality, data protection and information sharing

o You will monitor the data that Survive holds for clients in order to comply with the organisation’s confidentiality policy and with UK GDPR including responding to third party disclosure requests and Data Subject Access Requests (DSAR) from service-users, former service-users and third parties

o You will contribute to the maintenance and development of Survive’s policies and procedures

Resources

o ensuring that Survive obtains value for money and works to achieve efficiency by reviewing practices, systems and processes and making changes and recommendations where necessary

o managing the procurement process for insurance, leases, suppliers and contracts in order to get the best value and to meet the needs of Survive

o attending the Finance and Resources sub-committee meetings to advise on contracts and suppliers

Projects, monitoring and evaluation

o attending external meetings with funders, partners and commissioners where required, and where necessary, provide monitoring and evaluation reports

o attending working groups to represent Survive

o liaising with partners to develop and secure funding for pilot projects and be responsible for ensuring key milestones are met and the production of regular monitoring and evaluation reports

o providing reports to the Board of Trustees including Survive’s performance against Key Performance indicators (KPIs)

o You will plan and deliver specific projects, working with internal and external stakeholders and reporting on key outcomes and deliverables. For example, you will maintain existing accreditations (e.g. The Survivors’ Trust) and work towards gaining new accreditations (e.g. BACP)

Person Specification – Operations and projects manager 

Qualifications 

• You will have a good standard of general education and ideally a qualification in one or more of the following areas: business administration, project management, charity management

Operations 

• Experience of procurement and managing supplier contracts

• Working knowledge of Health and Safety legislation and UK GDPR
• Ideally, you will have worked or volunteered in the charity sector 

Team relationships 

• Able to deliver training, as required – especially IT training 

• Able to work effectively as part of a team and create, build and sustain good working relationships 

• Ideally, experience of managing change and supporting a team in embracing new ways of working 

Experience, knowledge and skills 

• You will have excellent IT knowledge and skills and be able to support the team. You will have experience of Microsoft Office applications and computerised client databases (we use Charity Log)
• You will have ideally have experience of delivering contracted services
• You will have experience of maintaining and enforcing boundaries, adhering to policies and procedures and handling sensitive information
• Ideally you will have some knowledge and understanding of issues relating to rape, sexual assault and child sexual abuse, and its impact on survivors

Projects, monitoring and evaluation

• Experience of overseeing pilot projects, ensuring key milestones are achieved
• Experience of compiling performance, monitoring and evaluation reports
• Able to research, analyse and summarise information 

• Ideally have experience of overseeing external accreditation processes

Personal

• An interest in the work that Survive does to support survivors of sexual trauma  

• A commitment to uphold and work towards Survive’s values including active promotion of equal opportunities, diversity and inclusive practices 

• Able to work independently and prioritise work effectively to meet demanding deadlines 

• Able to liaise effectively with statutory and voluntary sector partners and build good working relationships 

• Excellent listening skills; written and verbal communication skills

• A flexible approach to work and problem solving and ‘can do’ attitude to get things done 

Priorities for the first 6 months – what you will be working on:

• Getting to know the Survive team 

• Getting to know key external contacts
• Review of Survive’s suppliers and contracts, including our telephone and video calling needs to ensure we are getting the best value for money
• Review of internal processes as part of the Client Journey group

• Become confident in the use of our client database Charitylog in order to produce reports and statistics
• Understand pilot pathways from NHS and East Riding of Yorkshire 

Where possible, interviews will be held on Tuesday 22nd April in York

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Crisis Cafe Coordinator
Reference: 273
Responsible to: Crisis Cafe Team Leader
Contract: Permanent
Salary: £25,000 - £27,764 per annum, pro rata
Hours: Part time (22.5 or 30 hours per week)
Working Base(s): Stevenage Crisis Café
Work pattern: A full-time pattern will be a 7-day flexible rota, working 17:30 - 01:30.

This role is managing a shift delivering emotional support to those in mental health crisis, face to face and over the telephone through our helpline.

About the Service

Our Nightlight Service (Cafés, Helpline, 24/7 Crisis House and Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
• At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

Alongside other Crisis Cafe Coordinators, you will be a key member of the Crisis team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Café and Helpline Service. You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. You will provide management support to Crisis Café and Helpline Mental Health Support Workers and volunteers and support the Crisis Café Team Leader in ensuring practice within the service is safe, effective and person centred.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is 25th April 2025.
Interviews will be held week commencing 12th May 2025.
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Come and make a difference by joining our team reaching people who find it most difficult to access advice.  Money Advice Plus work both locally in Sussex and nationwide. Our mission is to help people manage their money effectively, and our independent, confidential and flexible approach is tailored to individuals’ needs, allowing us to reach those who find it most difficult to access advice. You will be joining a large team of Money Advisers providing specialist level debt and benefit advice and casework. 

We have 2 posts available - 1 based in our Brighton and Hove office, and the second either based in our office, but fully remote working possible.  For both posts you will have lots of variety, providing telephone specialist debt and benefit advice and casework across a range of projects.  If you are based in our office you will also deliver face-to-face advice both in the office and other outreach locations including Foodbanks and with inpatients.

Ideally you will hold a qualification in Money Advice, obtained either through the Institute of Money Advisers or the Money and Pensions Service.  If you do not have a qualification, you must be prepared to work towards obtaining this, included some study in your own time. You will have excellent communication and digital skills, be comfortable delivering advice in person and by phone, and be able to plan and organise your work effectively.

If you'd like to learn more about the post, or would like to apply in different format, please contact Nick Vaughan (details in our job pack).

Are you an experienced finance professional looking to make a real impact in the charity sector? TLC: Talk, Listen, Change is seeking a Finance Manager to ensure our financial processes are robust, compliant, and support the long-term sustainability of our organisation.

About The Role

As our Finance Manager, you’ll work closely with the Executive Leadership Team, providing sound financial advice, managing budgets, overseeing financial reporting, and ensuring best practice in all aspects of financial management. You’ll also lead and develop our finance function, supervising one Finance Officer.

We offer a flexible and supportive working environment with options for hybrid working, part-time hours, job sharing, and other arrangements to help you thrive in your role.

Key Responsibilities:

Oversee financial systems, budgeting, forecasting, and cash flow management
Prepare monthly accounts, reports, and financial statements
Ensure compliance with statutory regulations and best practices
Support financial planning, risk management, and decision-making
Manage payroll, tax returns, and financial reporting for funders
Provide leadership to the finance function and develop financial policies

What We’re Looking For:

A finance professional with experience in charity finance (or similar sector)
Strong skills in budget management, financial planning, and reporting
Knowledge of accounting software (Xero preferred) and financial compliance
Excellent communication skills with the ability to advise senior leaders
A proactive and detail-oriented approach to financial management

Why Join Us?

At TLC: Talk, Listen, Change, we are passionate about making a difference in people’s lives. We offer a positive and inclusive workplace where your expertise will directly contribute to our mission.

If you’re looking for a meaningful role where you can use your financial skills for good, we’d love to hear from you!

Reporting to the Head of Fundraising and Engagement, this key leadership role will be pivotal in developing and implementing strategies across events, community initiatives, challenge events, individual giving, and appeals. As Senior Mass Fundraising Lead, you will grow income, foster long-term supporter relationships, and secure vital unrestricted funds to support children and families affected by neuroblastoma.

The successful postholder will lead our mass fundraising efforts to ensure they are high-impact, supporter-focused, and aligned with the charity’s mission. Whether it’s delivering memorable fundraising events, growing challenge participation, or developing and strengthening individual giving programmes, your work will play a crucial role in achieving ambitious income targets to make a meaningful difference in the fight against childhood cancer.

Who are we looking for?

We seek a dynamic and strategic mass fundraising professional with a strong track record of developing and delivering successful fundraising strategies across multiple income streams.

The ideal candidate will have:

• Extensive experience in mass fundraising – including events, community fundraising, challenge events, and individual giving.
• Proven success in developing and executing fundraising strategies to achieve ambitious income targets.
• Strong leadership skills – with the ability to inspire, manage, and develop a high-performing team.
• Exceptional communication and relationship-building abilities – effectively engaging donors, supporters, and stakeholders.
• A data-driven and innovative mindset, with experience using CRM systems to optimise fundraising strategies.

See our Recruitment Pack for the full role description and specification and for more information about Solving Kids' Cancer UK.  

Location: Home-based within England with regular travel to London and elsewhere in the UK as required

First stage interviews: Wednesday 23rd April 2025

Second stage interviews: Tuesday 29th April 2025

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

About us: 

The Refugee and Migrant Forum of Essex and London (RAMFEL) is one of the largest immigration and asylum advice charities in the UK, supporting refugees, asylum seekers and vulnerable migrants to access justice. An IAA level 3 accredited organisation, we represent clients at all stages of the immigration and asylum process, up to and including the Upper Tribunal of the Immigration and Asylum Chamber.

We also actively campaign for a fairer and more humane immigration system. RAMFEL caseworkers therefore have the opportunity to work on systemic and strategic challenges and support broader advocacy work.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RAMFEL.

Purpose of the role: 

The purpose of the role is to assist some of the most vulnerable people in our society. The focus of the legal work is on non-legal aid funded matters, supporting people who otherwise have no access to legal advice and support. There will be particular focus on working with people who are facing a crisis, providing legal representation and support that will take them out of destitution.

The role gives an opportunity to assist some of the most vulnerable people in our society. The focus of the role is on supporting people who otherwise have no access to legal advice and support. 

We will primarily consider applications with relevant legal experience. Qualifications needed are IAA level 2/3 or Solicitor with IAAS accreditation.

Relationships: This post will report to the Rough Sleeping Casework Manager

Salary and Benefits:

£34,321 for IAA level 3 and Solicitors

£32,070 for IAA level 2 and 

£28,695 for IAA level 1 qualified candidate

Solicitors with less than 1-year immigration experience will be paid at IAA level 1. IAAS level 2 qualified advisors (non-solicitors) may be considered for the role and would be at the IAA level 1 pay. 28 days annual leave plus statutory holidays and 6% pension contribution.

Other benefits:

We encourage our staff to obtain higher levels of accreditation, offering comprehensive training and support to enable them to empower their professional growth and career development.

Cycle to work scheme, tech scheme, and employee assistance program.

Specific Responsibilities

Case management 

• Manage own caseload, working to advance the best interests of the client
• Adhere to standards set out by IAA/SRA and AQS to deliver high-quality advice
• Provide representation and advice up to IAA level 2/3.
• Engage with the Line Manager to create and follow a training plan to ensure compliance with IAA CPD, keeping up to date with changes in law, policy and guidance to ensure clients receive accurate and high-quality advice
• Liaise directly with the UKVI and related governmental agencies
• Complete forms, letters and immigration applications 
• Liaise with and refer clients to Legal Aid Solicitors or other advisers, as appropriate
• Manage clients’ expectations by discussing deadlines, outcomes and timing 
• Deliver legal advice outreach surgeries/drop in as and when required 
• Progress cases in a timely manner in line with regulatory requirements.
• Implement organisational priorities into day-to-day casework.

Please refer to the job description for more details and application instructions.

We are looking for an experienced, hands-on Head of Finance who is dedicated to advancing our financial management capabilities and ensuring the sustainability of our operations.  Reporting to the Director of Finance and Operations the Head of Finance will play a critical role in overseeing the day-to-day financial operations of the FSRH.  You will be responsible for budgeting, forecasting and reporting ensuring compliance with relevant regulations and providing strategic financial guidance to other members of staff across the organisation.  You will also have an interest in leading and developing staff by fostering a positive and productive work environment.

If you have a background in finance, a keen eye for detail and the ability to lead and develop a small team, we want to hear from you.

Job Title: Head of Finance

Job Type: Permanent

Hours: 28 hours per week (35 hours FTE)

Department: Finance and Operations

Salary: £40,040 pa pro rata (£50,050 FTE)

Reports to: Director of Finance and Operations

Location: Hybrid – FSRH Office (London Bridge) and home working

The role, you will:

• Partner with our senior leadership team and department heads to develop financial plans, budgets, and forecasts that align with organisational strategy
• Analyse financial performance, identify trends, and communicate insights to non-financial stakeholders
• Support business planning by modelling financial scenarios and evaluating investment opportunities
• Lead monthly departmental financial reviews, highlighting performance against KPIs and recommending corrective actions
• Develop costing models to enhance understanding of product/service profitability
• Optimise working capital management and work with the FSRH Investment Advisers to maximise financial returns
• Identify process improvements to increase operational efficiency
• Lead on the preparation of the annual accounts and liaison with the auditors
• Support the Finance, Risk and Investment Committee
• Manage and develop the Finance and Membership Officer providing guidance, support and opportunities for professional growth
• Make returns to all statutory bodies

You will have:

• Proven experience working in a finance business partner role; working with senior management to develop financial strategies to support organisational goals
• Strong commercial acumen and business understanding
• Knowledge of management accounting systems and financial software
• Strong knowledge of financial regulations and accounting principles
• The experience to lead and manage a small team, with a strong focus on staff development
• Advanced Excel skills and experience with management accounting and financial systems
• Excellent communication and interpersonal skills
• The ability to translate complex financial concepts for non-financial audiences
• Experience of day-to-day financial management

You will be:

• Qualified or part qualified accountant (ACCA, CIMA, ACA or equivalent)
• Educated to degree level in finance, accounting or equivalent by experience

NB:  In order to fulfil this role, you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

We will offer you:

We offer a range of benefits at FSRH to support staff wellbeing, including:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• IVF and fertility leave and pay, Menopause Support
• Enhanced maternity, paternity & adoption pay

To Apply

A full job description can be found on our website

Deadline for applications is 17 April 2025 at midday

Interviews will take place in person at the FSRH Office in London Bridge, FSRH, 10-18 Union Street, London SE1 1SZ on 22 & 24 April 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Community Development Worker

We have a rewarding opportunity for a Community Development Worker to ensure that children, young people and families can access timely Early Help support and activities to improve their wellbeing and quality of life. 

If you are passionate about identifying, supporting, and developing a community offer provided by individuals, groups, organisations, services and places, then apply today!

Position: Community Development Worker (Early Help)

Location: Harborne/hybrid working (this is an outreach position and you will be expected to be based in the community especially within Edgbaston and Northfield but with some city wide work as well)

Hours: 37 hours per week

Salary: £26,430 per annum

Contract: 1 x Fixed Term until March 2026

Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: 13th April 2025

Interview Date: 25th & 28th April 

The Role

You will work as part of a city wide team of Community Development Workers as well as on a locality basis to ensure that they can combine targeted work with locality needs. This will include a strong element of co production, working with families and community assets to lead on projects and the development of new groups, services, and activities to meet the needs or improve services within the community. 

The role will also focus on increasing children and families engagement with local assets by working with them to improve accessibility, identify gaps in provision and encourage innovation and improvements to services.

Duties and key responsibilities include:

• Engaging statutory, community and voluntary organisations in a locality and working with all communities in the city.

• Engaging with a broad range of health, education, early years and social care organisations.

• Working with community providers to enable a ‘live’ understanding of community needs and resource capacity as part of a ‘gap analysis’ of the children and families offer across the locality. 

• Supporting residents to lead on community projects and the development and delivery of new groups, services, or activities to meet needs or improve services in the community.

• Working with the Family Hub to align outcomes and workstreams with Family Hubs Outcomes.

• Increasing children and families’ engagement with local assets by working with groups and organisations to improve accessibility, identify gaps in provision, and encourage innovation and improvement to services including local commissioning in line with identified needs. 

• Responding to targeted areas of work on a city-wide basis.

• Alongside the Service Lead, develop and deliver communications and engagement plans.

• Engaging with the citywide Early Help network, coordinated by BVSC, including regular attendance at meetings, as appropriate.

About You

We are looking for an empathetic communicator with excellent engagement and interpersonal skills with the ability to communicate effectively with a range of people. 

You will have experience of:

• Working in an engagement or community development role with diverse community settings with statutory and third sector organisations

• Working with community/grassroots organisations 

• Information sharing, consent and confidentiality issues and risks.

• Importance of equalities, diversity, and inclusion.

About the Organisation

A leading provider of services to the health and social care sector, where the aim is to reduce inequalities in learning, employment and health. As an employer the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

You may also have experience in areas such as Community Development Worker, Social Service, Social Services, Support Worker, Care Worker, Early Help, Social Work, Youth, Youth Worker, Support Service, Vulnerable Adult, Care, Care and Support, Social Care, Community Support, Community, Children, Young People, Family, Community Project Officer, Community Partnerships Manager, Community Partnerships Officer, Community Engagement Officer, Community Engagement.  #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. Our service puts people first.

As a Gateway Assessor you will be part of a busy team at Citizens Advice Westminster, answering phone, face to face and digital social welfare law enquiries from residents across the City Council and providing them with information and assessment. You will be provided with full training and support, in order to ensure client’s needs are accurately and quickly assessed within Citizens Advice guidelines and standards.

Do you share the same passion as us that no one should be left disadvantaged due to lack of knowledge about one’s rights and responsibilities?

You will need to be a strong communicator with excellent interpersonal skills and the ability to deal with a diverse range of people including vulnerable clients, and be able to communicate at all levels. You would also need to have good working knowledge of Microsoft ICT packages, and be flexible to work a later shift up to once a week if required.

We will offer the right candidate a generous salary along with other benefits such as annual season ticket loans, career breaks, and the opportunity to develop yourself professionally. You will be part of a warm and friendly work culture where opinions are valued. We can also offer a flexible hybrid working environment where you can work some days from home.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do.

Closing Date: 23rd April 2025, 5pm

Start date: May (or as soon as possible)

Salary: £25,874 per annum (or £29,864 pro-rata, inclusive of £3,990 London/South East Weighting, if applicable)

Location: Hybrid working with either London or Manchester as base. We are happy to consider any flexible working request.

Working hours: Full-time, 35 hours per week

Contract: 6-month fixed term contract

Annual leave: 30 days plus statutory bank holidays (if full time). All WIP staff also receive an additional 3 days leave between Christmas and New Year.

Pension scheme: WIP provides an auto enrolment pension scheme with 5% contributions from the employer and 3% from the employee.

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.

Job Description:

Job Purpose: A supporting role within WIP’s Monitoring & Evaluation team with a focus on systems administration, user support, data monitoring and gathering of women’s voices

Key Responsibility Areas

1. Hold responsibility for case management user administration and routine technical support

2. Support programmes teams to effectively use the case management system by providing training and guidance

3. Support programme managers and the wider organisation with effective reporting by ensuring data monitoring systems and processes are being utilised to their full potential and data sets are of a high quality

4. Support gathering women’s voices and experiences in order to understand the women who are using WIPs services, and the outcomes and impact of our programmes

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 21 years in what was then a fledgling sector, and recently have seen significant and rapid growth.

Our vision  

We want a world where everyone is free from domestic abuse. Where it is never ok to control, harm, or cause fear. Where those who perpetrate domestic abuse are stopped, held to account, and given the chance to change.

Our mission  

We work with our members, partners and allies to stop the harms done by those who perpetrate domestic abuse.  With innovative practice, robust research, and quality data, we build evidence of what works, promote safe, effective practice and drive high standards.  We use our voice, in collaboration with others, to call for a response to domestic abuse that matches the scale of the problem.  We will not stop, until domestic abuse stops.

Our Focus  

 Respect was founded to focus on perpetrators of domestic abuse and this, including our vital work with young people who cause harm, will remain our key priority.  Our work with male victims will continue as an important, distinct, project.

Our Values  

Pioneering  
We explore innovative ideas and develop new approaches with curiosity and rigour.

Collaborative  
We work in partnership with our members, partners and allies to bring about individual, societal and systems change.

Accountable    
We listen to survivors and centre their needs in our work.  We hold perpetrators to account for their behaviour and hold ourselves and our members accountable for ours.

Respectful   
We live up to our name.  We are committed to equity, diversity and inclusion in all that we do.  We are honest, compassionate and boldly challenge injustice.

About The Respect Young People’s Service (RYPS)

The Respect Young People’s Service (RYPS) provides high quality, training, consultation and support for practitioners working with young people who harm. They create innovative, evidence based intervention to promote behaviour change and reduce the risk of harm. There are 2 main branches of the work: young people who harm parents or carers and young people who harm in intimate relationship abuse 

About the role:

This is an exciting and innovative opportunity for a dynamic and inspirational lead to galvanise the response to CAPVA (Child or adolescent to parent violence or abuse) within the Merseyside area. This is a second tier role which involves coordinating, training and supporting professionals to recognise and respond to CAPVA.  The postholder will be engaging with a variety of professionals who work across services dedicated to children and young people including health, education, early help and children’s services.

The aim of the role is to remove the barriers families face in accessing support by ensuring that staff in universal services can recognise and respond to CAPVA. Working to reduce the stigma and shame associated with CAPVA and ensuring that parents can reach out in confidence that they will be listened to and supported. 

The role involves mapping and coordinating current CAPVA intervention to identify systemic gaps in provision. The post holder will be responsible for developing and building a delivery plan focusing on identified gaps, building on current provision and providing training in identified areas of need. They will need to bring together the insights of service users, practitioners, specialist organisations and researchers to build solutions. 

Extensive CAPVA knowledge is not required as full training will be given. A background of working with young people who harm and training experience is essential as is a non judgemental approach.

We welcome applications from people from a wide range of backgrounds and across all protected characteristics1, particularly people from the following under-represented groups on our staff team:

• Black and minoritised people 

• Disabled people 

We would also warmly welcome an informal chat about the role if you are interested but unsure whether you meet the requirements or would be suitable.

Main Tasks:

• Map existing CAPVA provision and available referral pathways in Merseyside.

• Build relationships with key statutory and voluntary agencies

• Lead the planning and execution of the CAPVA project in Merseyside, ensuring new systems, processes, and initiatives are effectively integrated across the borough. 

• Design and develop a comprehensive training needs assessment to inform the training program using a variety of methods to meet the need of services and families in Merseyside 

• Conduct training sessions using diverse methods (in-person, virtual, workshops) to effectively transfer knowledge and skills. 

• Develop high-quality training materials, including manuals, e-learning modules, and multimedia resources 

• Deliver CAPVA awareness training to service managers and practitioners working with families and young people 

• Set up a CAPVA multi agency steering group 

• Work with local organisations and service users to identify need and co-develop plans for services

• Train identified practitioners to deliver Respect Young People’s Programme (training will be given).

• Support practitioners delivering CAPVA intervention with casework enquiries

• Support services to address barriers to engagement and improve inclusivity 

• Generate detailed reports on training activities, implementation progress, and impact on performance metrics for funders. 

Self-development 

• Acting in a professional manner whilst at work including when representing Respect

• Maximising own personal development by positively contributing to induction, supervision, training, appraisal, and team meetings (as appropriate)

• Undertaking training as directed by management and identifying own training needs in consultation with line management and taking steps to ensure these are met

• Conducting all work in a way that reflects the aims and principles of Respect, promotes anti-oppressive and anti-racist practice, and complies with all Respect policies, procedures and guidelines 

• Carrying out any other duties as commensurate with this role 

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that material difference in carer’s lives. We live and work through our values, and we have an ambitious strategy to scale our reach, support and impact for carers, working in collaboration and partnership with a range of statutory, voluntary and commercial organisations.

About this role

As a Director of Services you will:

·Lead, inspire and manage Carers First Community, Helpline and Volunteer Services providing visible leadership and promoting a positive, inclusive culture.

·Refine and develop existing services and develop and mobilise new services/contracts; evidencing outcomes and impact.

·   Ensure the highest level of safeguarding practices are in place.

·Drive a culture of continuous learning, nurturing talent, building on strengths and promoting innovation.

·   Enable managers to work proactively in coproduction with carers to plan, develop and review services.

·Forge and sustain strong, positive and productive partnerships with Commissioners, partner organisations, funders and key stakeholders.

·Work as a member of the Senior Leadership Team in shaping and delivering our ambitious strategy.

We are looking for passionate people who are committed to the overall aims and objectives of the charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive. 

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.  Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application.

Candidates must clearly write how they meet each requirement in the person specification to progress their application.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable

Interview Process

The closing date for applications is 5pm on 13 April 2025. There will be a two stage process.

Candidates who have fully evidenced they meet the requirements of the Person Specification to a satisfactory standard will be long listed and invited to Stage 1.

Stage 1: Week commencing 21 April 2025 - informal online meeting with the Chief Executive to discuss their application.

Following the informal meeting, successfully shortlisted candidates will then progress to Stage 2:

Stage 2: Week commencing 28 April and 5 May 2025 - formal face-to-face interview with the Chief Executive and Trustees. As part of the formal interview, candidates will be required to give a presentation, and details will be provided in advance.